SER Metro-Detroit jobs - 28 jobs

JOB TITLE: Teacher DEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School) DBA: SER Learning Academy DIVISION: Youth Services REPORTS TO: Assistant Principal FLSA STATUS: Exempt/Salaried CLASSIFICATION: Full-Time Regular APPROVED DATE: 2/28/2023 JOB SUMMARY: Facilitates instruction for students participating in a non- traditional classroom setting through blended learning practices. Students enrolled in the SER Metro High School are ages 14 - 21 and are completing their graduation requirements to earn their high school diploma. About SER YOUTHBUILD Learning Academy: SYLA is a charter high school for youth ages 14-21. Its model combines classroom instruction by a certified teacher with enabling students to learn a trade while in school, providing learners with the knowledge, skills, and self-discipline necessary to become successful citizens in a global society. At SYLA you will be part of a team that believes in this mission and makes real impact in young people's lives. ESSENTIAL DUTIES & RESPONSIBILITIES: Encourages students to set and maintain high standards of classroom behavior and academic achievement. Maintains a blended classroom environment that is conducive to learning and appropriate to the maturity and individual academic level of the students. Contacts students daily by phone, text or email to encourage daily attendance and engagement. Provides attendance/engagement numbers to Administrative Assistant twice daily at 11:00am and 2:00pm. Redirects inappropriate classroom behaviors. Completes a Disciplinary Referral and/or notifies Administration if the behavior persists. Follows the Distance Learning platform and computer lab policies while adhering to our governing district's education regulations. Maintains the computer lab, while teaching and monitoring classes using a variety of instructional strategies and materials. Focuses on actively circulating the classroom and supporting students to ensure that academic achievement gaps are being addressed. Refers student for tutoring or foundational support as needed. Organizes computer lab class signage, assists with student sign-on, assigns lessons, and conducts assessments, testing, and final exams as required. Tracks course completions and assigns new courses to students after a class has been successfully completed. Assists with identifying platform problems, program usage issues, and works with tech support staff to resolve. Establishes and maintains positive open lines of communication with students, colleagues, and parents concerning both academic and behavioral progress of assigned students. Guides the learning process toward the achievement of curriculum standards and establishes clear objectives which reflect these standards for all lessons, units, and projects. Works cooperatively and in concert with other colleagues, especially the co-teacher in the classroom, to advance a seamless, responsive and effective education environment for students. Maintains student discipline and daily attendance systems with high standards, inputs attendance and grades online and monitors daily attendance records in PowerSchool. Follows procedures for safe storing and integrity of all public and confidential school records. Displays the highest ethical and professional behavior and standards when working with students, parents and school personnel. Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances. Report incidents regarding violence, vandalism, attendance and discipline matters to Administration. Assist with identifying and addressing special needs of students including health-related concerns, and physical and emotional needs and reports to Assistant Principal. Attends required meetings and trainings as required by Principal or Management. Adheres to all CDC mandates regarding social distancing, proper mask wearing and handwashing at all times. Redirects students that are not adhering to CDC guidelines, safety or school policies. Refrain from personal cell phone and personal Internet usage during class hours. Ensures that only students that are scheduled are in the classroom. No visitors are allowed. Monitor student use of leaving class for all reasons. Do not allow students to visit another classroom during class time. Proctors State and Local assessments. Performs such other related tasks and assumes such other related responsibilities as needed. Supervisory Responsibilities: N/A Job Qualifications: Bachelor's degree or higher from an accredited college or university is required. State of Michigan Secondary Teaching Certification required, preferably with an Endorsement in Mathematics Two to three years' experience in adult education and/or with at-risk youth. Excellent written and verbal communications skills. Experience with technology and Microsoft Office software. Bilingual language skills in English/Spanish and/or English Arabic is preferred. Ability to interact with students, parents and staff in a positive and productive manner. Ability to effectively educate and manage students from varying backgrounds and socio-economic levels. Experience in effectively handling conflict. Valid Michigan Driver's License. Incumbent must also have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Talent Sourcing Specialist DIVISION: Adult Services DEPARTMENT: Detroit At Work Career Center REPORTS TO: Career Center Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 5/30/2025 JOB SUMMARY: Responsible for sourcing and screening candidates for employment opportunities based on the employer specifications generated by the Detroit Employment Solutions Corporation's (DESC) Business Services team. The Talent Sourcing Specialist will collaborate with Career Caches to find and place qualified candidates in those jobs. ESSENTIAL DUTIES & RESPONSIBILITIES: Work with DESC's Business Services team to help maintain relationships with employers to generate job opportunities for job-seeker base. Work closely with Career Advisors to determine the type of jobs that match the skills and qualifications of our job-seeker base. Market job opportunities to job-seekers through one-on-one meetings and on-site recruitment events. Screen candidates for job interviews and make appropriate referrals to employers. Make ongoing follow-up calls and/or site visits (if applicable) with job-seekers and employers to determine employment status and satisfaction with services delivered. Advise candidates on how to prepare for interviews. Meet monthly placement targets and compiles reports that track activities and outcomes. Responds promptly and professionally to job seeker and employer customers. Manages and updates database of job development leads and case notes. Maintains a current understanding of economic and employment trends and emerging career opportunities. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: BA or BS degree or equivalent education and experience in workforce development programs. Two-three years' experience in recruiting, sales, job development or account management. Successful experience in meeting goals in a high-volume sales environment preferred. Ability to thrive in a performance-driven business setting and consistently meet goals. Demonstrated successful experience presenting in front of large groups. Superior Communications skills in writing and orally. Bilingual Skills (Spanish and/or Arabic) preferred. Demonstrated ability to collaborate with a team. Strong organizational skills. Exceptional sales skills with a demonstrated ability to generate leads, close deals and deliver results. Critical and creative thinking skills. Able to work in a fast-paced and performance-based environment. Proficiency with Microsoft Office, CRM applications and online sourcing tool. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation to commute to employer and Detroit At Work Career Center locations. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Intake Specialist DIVISION: Adult Services DEPARTMENT: SEMCA Wayne AJC (PATH) REPORTS TO: PATH Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 10/17/2025 JOB SUMMARY: Responsible for assisting participants with all aspects of the orientation and enrollment process within the Wayne American Job Center (AJC). Also, updates and maintains participants' records, enters data, and performs other office support tasks. ESSENTIAL DUTIES & RESPONSIBILITIES: Facilitates intake/orientation, explaining program requirements and expectations. Shows interest and concern for all customers, treating them with respect and care. Uses personal computer to input data into automated reporting system. Assists with documentation including collecting required completed documents accurately and expeditiously. Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials. Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation. Maintains organized and efficient filing system. Maintains accurate and up-to-date participant activity data, and other related information into data systems. Reconciles and validates reports with related data files and systems; reports errors and corrections to management Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: High School Diploma or GED certificate required. Associate Degree or a combination of education and related experience preferred. Three years of customer service experience. General knowledge of AJC services and programs. Knowledge of relevant office equipment. Ability to interact with customers in a positive and productive manner. Ability to input basic data into personal computer. Ability to prepare routine reports, file records correctly, and type materials as requested Ability to effectively read and interpret written procedures. Knowledge of or ability to learn data tracking and management information systems. Excellent written and verbal communications skills. Must be willing to work a flexible schedule. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. Some filing is required which would require the ability to lift files, open filing cabinets and bend or stand as necessary. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Resource Navigator DIVISION: Adult Services DEPARTMENT: Reentry Services REPORTS TO: Program Director FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 11/20/2025 JOB SUMMARY: The Resource Navigator will work in partnership with Career Coaches and other funding partner staff to support jobseekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, adult basic education, or expungement supports. This role will serve as the expert in understanding the Reentry programs' various partners and the support they offer, including eligibility and referral process. Provides support to justice involved residents by processing participant supportive services. ESSENTIAL DUTIES & RESPONSIBILITIES: Assists customers to identify the best community resources available to meet their needs and supports referrals to those resources, including warm-handoffs to the partner organizations. Develops and fosters relationships with organizations that provide barrier removal/essential services that are in proximity to the career center. Creates a network of referral organizations and a resource directory to assist customers in obtaining services, as well as supports use of the Resource Map/Guide within their Center including training staff on its use, keeping information accurate and sharing info with customers. Keeps information on partner organizations updated, by making routine contact to verify services, eligibility requirements and referral processes. Identifies gaps within the referral partner network and works in collaboration with funding agency Implementation Coordinator to identify potential partners. Advocates for and connects customers to community services, and assists in assessing available support services. Follows-up with customers and partner organizations on status of barrier/referral resolution, and provides updates to career coaches. Processes all supportive service payments including ensuring information is accurate, back up documentation is validated and purchase orders are completed and submitted. Collects and distributes checks at the Center or other special project locations. Contacts vendors to resolve any issues or concerns. Assists with the procurement of vendors as needed. Communicates with staff regarding any issues or concerns with documentation and requests. Maintains accurate and up-to-date program databases; generates supportive services related documents and reports and submits as required. Assists in maintaining an accurate record (file) system for each program participant. Contributes to the team effort by performing other duties as assigned. Maintains accurate and up-to-date participant activity data and other related information into data systems. Assists in maintaining an accurate record (file) system for each program participant. Reconciles and validates reports with related data files and systems; reports errors and corrections to management. Compiles program statistics and prepares regularly scheduled related reports for submission as required by SER and the funding source. Provides participants with public benefits information and trains as an MI Bridges Navigator. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: High school degree or equivalent (GED); Associate Degree or a combination of education and experience in social work, counseling, human services, or related field preferred. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation. Excellent communication and interpersonal skills necessary to effectively communicate, build professional relationships with, and provide accurate information to community partners and program participants. Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods or those who are justice impacted. Ability to work independently and in a team environment. Bilingual language skills in English/Spanish preferred. Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls. Must have a valid Michigan driver's license and reliable means of transportation to travel to various locations outside of the office, including probation, parole, and correctional facilities. Special Requirements: Must be able to pass a LEIN security clearance, Wayne County Sheriff's clearance, and FBI fingerprinting, granting access to MDOC and/or Wayne County correctional facilities and data management systems. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation in order to travel to various American Job Center locations across the city and MDOC and Wayne County Corrections Offices. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Financial Coach DIVISION: Adult Services DEPARTMENT: Center for Working Families (CWF) & Reentry Services REPORTS TO: Program Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 11/13/2025 JOB SUMMARY: The Financial Coach will provide low-to-moderate income eligible families in the SER Center for Working Families with financial advice/coaching that will contribute to the financial stability and asset-building capabilities of each family, with a focus on justice-involved individuals and at-risk youth. ESSENTIAL DUTIES & RESPONSIBILITIES: Facilitates financial education workshops such as money management, credit, and banking, mortgage loans, buying a home, and avoiding predatory lenders. Conducts intake for participants seeking financial counseling assistance. Conducts individual counseling on topics such as credit and debt management, savings, budgeting, special assistance programs for homeownership, foreclosure intervention, and other topics as appropriate. Assists the participant in developing a personal financial plan to meet their financial goals. Exposes participants to financial products and services such as check cashing alternatives, flexible financial products and affordable housing products. Assists the participant in devising a debt liquidation plan that includes payoff priorities and timelines. Provides information on Individual Development Accounts (IDAs) and assists with the application process. Maintains follow-up contact with participants on matters discussed in counseling sessions. Refers participant to community or financial agencies to obtain services outlined in the financial plan. Creates and maintains partnerships with financial institutions, real estate agencies, lending institutions, financial industry professionals, and community-based organizations. Maintains program database, including data collection, input, and program reporting. Represents the organization in various community forums and conducts program presentations. Performs other duties that will contribute to the program's team effort SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's degree in business administration, finance or other related field. Two to four years of related experience in personal financial education, homebuyer education, and/or foreclosure intervention counseling preferred. Certified Financial Planner preferred. Bilingual language skills in English/Spanish or English/Arabic are preferred. Interpersonal skills necessary to effectively communicate with staff, participants, and partner agencies. Ability to build and maintain relationships with diverse groups, showing empathy and respect. Efficiently manage multiple tasks, maintain detailed records, and ensure compliance with policies. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. Valid Michigan Driver's License. Incumbent must have a reliable means of transportation. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal office environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: QA/Data Specialist DIVISION: Adult Services DEPARTMENT: SEMCA WIOA REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 9/16/2025 JOB SUMMARY: Responsible for quality assurance and data validation for Career Center programs. Maintains accurate and up-to-date program performance data systems and ensures that the Centers are contract-compliant with local, state, and federal regulations governing program activity. ESSENTIAL DUTIES & RESPONSIBILITIES: Conducts internal audits and quality assurance procedures. Coordinates and organizes Data Validation and Internal Controls files to ensure compliance and coordinates state and programmatic review of files. Compiles program statistics and performance data and prepares related reports for submission as required. Reconciles and validates reports with related data files and systems, reports errors and corrections to management. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and recommends alternative methods for performance improvement. Actively participates in the update and maintenance of accurate electronic, internal, and external reporting systems to track program performance and individual status of program participants. Provides guidance to staff for accurate interpretation and implementation of service delivery reporting policy and procedures. Maintains knowledge of the statement of work and performance goals. Facilitates compliance with contract provisions for funding sources. Works with management to establish standards of excellence using qualitative and quantitative methods. Ensures files are maintained and provides technical assistance. Identifies best practices and communicates findings to management Communicate with staff and partner agencies to ensure consistent and accurate reporting of participation activity. Identifies, develops, and shares resources and information to be used to support operations. Conducts follow-up alignment with established benchmarks for each project. Determines attainment of goals and recommends additional action plans when appropriate. Participant activity data, such as participation hours, is entered into the One Stop Management Information System (OSMIS) and internal reporting system, which ensures the accuracy of the data entered. Verifies participant registration and other data in OSMIS. Communicate with the Michigan Department of Health and Human Services (MDHHS) and funding sources to share and/or request participant information. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants. Monitors and completes internal audits of participant files for accuracy and completeness. Communicates with staff to ensure consistent and accurate reporting of participation activity. Provide ongoing technical assistance to staff as needed. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's Degree in a relevant area of study or minimum 5 years of work experience in data management for workforce development programs. Minimum of three years of experience working in community programs and two years coordinating quality assurance or management information systems for WIOA, PATH or other workforce development programs and services. Knowledge of federal, state, and local regulations affecting WIOA/PATH program operations. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). Computer skills necessary to effectively maintain a database and generate reports. Analytical ability to identify and resolve reporting errors. Knowledge of business practices, administrative procedures, and personnel development. Ability to function independently and as a team member. Excellent oral and written communication skills. Bilingual language skills in English/Spanish or English/Arabic is a plus. Interpersonal skills necessary to effectively communicate with staff and partner agencies. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data. Valid Michigan driver's license. Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Senior Accountant DIVISION: Finance DEPARTMENT: Finance/Fiscal Department REPORTS TO: Director of Finance FLSA STATUS: Exempt/Salary CLASSIFICATION: Full-Time, Regular APPROVED DATE: 09/05/2025 JOB SUMMARY: Performs advanced accounting duties including compliance oversight, audit coordination, risk mitigation, and financial analysis. Supports the Director of Finance in leading and enhancing financial operations, while driving process improvement and maintaining fiscal integrity across all organizational units. Plays a key role in upholding regulatory compliance and implementing best practices. ESSENTIAL DUTIES & RESPONSIBILITIES: Adheres to the mission of SER Metro-Detroit and Subsidiaries. Oversees corporate, charter school, and 401(k) audits by coordinating with external auditors and internal teams, ensuring timely completion and resolution of findings. Monitor contractual and regulatory compliance across funding sources (e.g., WIOA, TANF, SNAP, Michigan Department of Education), proactively mitigating risk and addressing discrepancies. Ensure proper implementation and documentation of internal controls; recommend enhancements to strengthen organizational accountability and transparency. Prepares complex financial reports required by government entities, grantors, and management for strategic decision-making. Leads month-end and year-end closings of the general ledger; ensures accuracy and adherence to GAAP. Supports and reviews accounting operations in multiple regions, including payroll journal entries, non-cash service transactions, and monthly billing. Lead the development and revision of annual budgets; analyze budget-to-actuals, provide variance explanations, and support data-driven decisions.. Maintain and monitor cost allocation methodologies with rigorous attention to accuracy and regulatory alignment. Performs high-level balance sheet reconciliations, including bank accounts and interfund transactions; identifies and resolves discrepancies. Generates and reviews detailed financial statements; investigates anomalies and distributes to internal stakeholders. Posts high-impact transactions to the general ledger; maintains audit-ready documentation in compliance with organizational policies. Champions financial process improvements through automation, documentation, and system enhancements to improve efficiency and accuracy. Evaluate and enhance accounting procedures and practices to align with organizational growth and sector best practices. Provides informal guidance to junior staff; promotes cross-functional collaboration and knowledge-sharing across finance units. Performs other duties as assigned by the supervisor. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's Degree in Accounting, Finance, or related field required; CPA or Master's Degree strongly preferred. Minimum six (6) years of progressive experience in general accounting, audit leadership, risk management, and government/non-profit financial operations. Advanced knowledge of WIOA, TANF, SNAP, Michigan Department of Education, and other related compliance regulations. Expertise in GAAP, internal controls, and fiscal risk assessment. Exceptional analytical, interpersonal, and communication skills for cross-functional collaboration and audit coordination. Demonstrated ability to manage multiple priorities and deliver quality work under tight deadlines. Advanced proficiency in MS Office (Word, Excel, Outlook); experience with MIP and QuickBooks required; automation or reporting tool experience a plus. Strong problem-solving and decision-making skills; proactive in identifying and addressing issues. Excellent written and verbal communication skills, with the ability to present complex financial data clearly. Must be willing to work a flexible schedule, including evenings and/or weekends as required. Valid Michigan driver's license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office. PHYSICAL REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must have physical ability to occasionally sit in one position for extended periods of time when data entering information. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend, stand or walk as necessary. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up a display area as needed. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: School Social Worker DEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School) DBA: SER Learning Academy DIVISION: Youth Services REPORTS TO: Superintendent FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Part-Time Temporary (10 hours/week) APPROVED DATE: 12/11/2025 JOB SUMMARY: We are looking for a School Social Worker with experience working with children. Our ideal candidate has a passion for supporting families and children with learning differences by ensuring they receive the best care and tools for success. About SER YOUTHBUILD Learning Academy: SYLA is a charter high school for youth ages 14-21. Its model combines classroom instruction by a certified teacher with enabling students to learn a trade while in school, providing learners with the knowledge, skills, and self-discipline necessary to become successful citizens in a global society. At SYLA you will be part of a team that believes in this mission and makes real impact in young people's lives. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide direct counseling services to children Collaborate with the clinical team to create a treatment plan or an Individualized Educational Plan (IEP) for each child, including identifying specific counseling related goals Provide staff with essential information to better understand factors (cultural, societal, economic, familial, health, etc.) affecting a student's performance and behavior Assist in developing positive behavioral intervention strategies Assess students with mental health concerns Develop staff in-service training programs Work with parents to facilitate their support in their children's school adjustment Assist teachers with behavior management Provide direct support to staff Will perform other duties as appropriate. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Graduation from an accredited four-year college or university Active license/ certification as a social worker for the state of Michigan (Must have LMSW and or LCSW) At least 2 years experience working in a school-based setting Experience with RTI/ MTSS and other intervention plans Excellent communication skills, specifically the ability to communicate with children of different ages and from different cultural and socioeconomic backgrounds Ability to work under pressure to meet deadlines. Exceptional interpersonal communication, computer and organizational skills. Ability to interact with students, parents and staff in a positive and productive manner. Ability to work with parents, students, faculty, post-secondary educational representatives and community partners. Ability to maintain confidentiality. Experience working in an urban setting. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access) and online sourcing tools with functional knowledge of internet use for search platforms. Must possess the ability to remain composed and work effectively during high pressured and stressful situations. Demonstrates proficiency in the use of office equipment. Must possess the ability to prioritize assignments, multi-task, meet and manage deadlines. Must represent SER Metro at all times in a positive and professional manner. Must be willing to work a flexible schedule. Must possess and provide a valid Michigan Driver's License. Incumbent must also have reliable transportation. Must complete FBI fingerprinting and a satisfactory criminal background check must be received. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Career Coach DIVISION: Adult Services DEPARTMENT: Detroit at Work Career Center REPORTS TO: Lead Career Coach FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 2/14/2024 JOB SUMMARY: Assesses Detroit At Work Career Center customer's career readiness and provides career coaching services. ESSENTIAL DUTIES & RESPONSIBILITIES: Interviews customer to assess service needs; reviews applicant's application and other documentation to assess possible barriers to be addressed. Jointly with the customer, develops a Career Plan (individual employment plan or individual strategy service) that identifies customer interests, goals, needs, and placement strategy. Assesses customer's career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops. Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for customers and prepares a plan of action. Provides counseling, intervention and comprehensive supportive services to address observed barriers that may reduce the participant's chances of successfully completing the program; makes referrals as needed. Ensures customers are connected with available job placement services. Works closely with Talent Sourcing Specialist to ensure successful outcomes for customers. Maintain case reporting in MIS systems and customer's files including all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source. Re-engages customers requiring additional employment and career coaching services as applicable. Documents efforts and outcomes. Maintains knowledge of current labor market and occupational trends. Makes recommendations to management on policy and procedures changes. Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns as needed. Conducts home visits or meets with participants in public setting as necessary. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Experience in career planning, placement, employment, training, or a related field preferred. Graduation from an accredited four-year college or university. Knowledge of education, training and community resources; of career coaching principles, objectives, standards, and methods; and of program policies and procedures. Ability and desire to work with a diverse population of customers with varying needs. Ability to communicate effectively; to assess customer needs; and to assist with case management activities. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access). Bilingual language skills preferred. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Teacher DEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School) DBA: SER Learning Academy DIVISION: Youth Services REPORTS TO: Assistant Principal FLSA STATUS: Exempt/Salaried CLASSIFICATION: Full-Time Regular APPROVED DATE: 2/28/2023 JOB SUMMARY: Facilitates instruction for students participating in a non- traditional classroom setting through blended learning practices. Students enrolled in the SER Metro High School are ages 14 - 21 and are completing their graduation requirements to earn their high school diploma. About SER YOUTHBUILD Learning Academy: SYLA is a charter high school for youth ages 14-21. Its model combines classroom instruction by a certified teacher with enabling students to learn a trade while in school, providing learners with the knowledge, skills, and self-discipline necessary to become successful citizens in a global society. At SYLA you will be part of a team that believes in this mission and makes real impact in young people's lives. ESSENTIAL DUTIES & RESPONSIBILITIES: Encourages students to set and maintain high standards of classroom behavior and academic achievement. Maintains a blended classroom environment that is conducive to learning and appropriate to the maturity and individual academic level of the students. Contacts students daily by phone, text or email to encourage daily attendance and engagement. Provides attendance/engagement numbers to Administrative Assistant twice daily at 11:00am and 2:00pm. Redirects inappropriate classroom behaviors. Completes a Disciplinary Referral and/or notifies Administration if the behavior persists. Follows the Distance Learning platform and computer lab policies while adhering to our governing district's education regulations. Maintains the computer lab, while teaching and monitoring classes using a variety of instructional strategies and materials. Focuses on actively circulating the classroom and supporting students to ensure that academic achievement gaps are being addressed. Refers student for tutoring or foundational support as needed. Organizes computer lab class signage, assists with student sign-on, assigns lessons, and conducts assessments, testing, and final exams as required. Tracks course completions and assigns new courses to students after a class has been successfully completed. Assists with identifying platform problems, program usage issues, and works with tech support staff to resolve. Establishes and maintains positive open lines of communication with students, colleagues, and parents concerning both academic and behavioral progress of assigned students. Guides the learning process toward the achievement of curriculum standards and establishes clear objectives which reflect these standards for all lessons, units, and projects. Works cooperatively and in concert with other colleagues, especially the co-teacher in the classroom, to advance a seamless, responsive and effective education environment for students. Maintains student discipline and daily attendance systems with high standards, inputs attendance and grades online and monitors daily attendance records in PowerSchool. Follows procedures for safe storing and integrity of all public and confidential school records. Displays the highest ethical and professional behavior and standards when working with students, parents and school personnel. Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances. Report incidents regarding violence, vandalism, attendance and discipline matters to Administration. Assist with identifying and addressing special needs of students including health-related concerns, and physical and emotional needs and reports to Assistant Principal. Attends required meetings and trainings as required by Principal or Management. Adheres to all CDC mandates regarding social distancing, proper mask wearing and handwashing at all times. Redirects students that are not adhering to CDC guidelines, safety or school policies. Refrain from personal cell phone and personal Internet usage during class hours. Ensures that only students that are scheduled are in the classroom. No visitors are allowed. Monitor student use of leaving class for all reasons. Do not allow students to visit another classroom during class time. Proctors State and Local assessments. Performs such other related tasks and assumes such other related responsibilities as needed. Supervisory Responsibilities: N/A Job Qualifications: Bachelor's degree or higher from an accredited college or university is required. State of Michigan Secondary Teaching Certification required, preferably with an Endorsement in Mathematics Two to three years' experience in adult education and/or with at-risk youth. Excellent written and verbal communications skills. Experience with technology and Microsoft Office software. Bilingual language skills in English/Spanish and/or English Arabic is preferred. Ability to interact with students, parents and staff in a positive and productive manner. Ability to effectively educate and manage students from varying backgrounds and socio-economic levels. Experience in effectively handling conflict. Valid Michigan Driver's License. Incumbent must also have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Resource Navigator DIVISION: Adult Services DEPARTMENT: Ford Community Center REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Part-Time Regular (up to 24 hours/week) APPROVED DATE: 05/07/2025 JOB SUMMARY: Resource Navigator will work in partnership with Ford Community Center staff to support job seekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, adult basic education, or expungement support. This role will serve as the expert in understanding various partners and the support they offer, including eligibility and the referral process. ESSENTIAL DUTIES & RESPONSIBILITIES: Assists customers in identifying the best community resources available to meet their needs and supports referrals to those resources, including warm handoffs to partner organizations. Develops and fosters relationships with organizations that provide barrier removal/essential services that are in proximity to the career center. Maintains a network of referral organizations and a resource directory to assist customers in obtaining services. Keeps information on partner organizations updated by making routine contact to verify services, eligibility requirements, and referral processes. Identify gaps within the referral partner network and work in collaboration with identify potential partners. Advocates for and connects customers to community services and assists in assessing available support services. Follows up with customers and partner organizations on the status of barrier/referral resolution and provides updates to career coaches. Maintains accurate and up-to-date participant activity data and other related information in data systems. Assists in maintaining an accurate record (file) system for each program participant. Reconciles and validates reports with related data files and systems, reports errors and corrections to management. Compiles program statistics and prepares regularly scheduled related reports for submission as required by SER and the funding source. Provide participants with public benefits information and assist with applying within the MI Bridges system. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: High school degree or equivalent (GED); Associate Degree or a combination of education and experience in social work, counseling, human services, or related field preferred. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation. Excellent communication and interpersonal skills are necessary to effectively communicate, build professional relationships, and provide accurate information to community partners and program participants. Desire and ability to work with a diverse group of people, particularly those living in low-income, distressed neighborhoods. Ability to work independently and in a team environment. Bilingual language skills in English/Spanish required Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls. Must have a valid Michigan driver's license and reliable means of transportation to travel to various locations outside of the office. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear. Some filing is required which would require the ability to lift files, open filing cabinets and bend or stand as necessary. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Financial Coach (Bilingual) DIVISION: Adult Services DEPARTMENT: Center for Working Families (CWF) & ReBuild Detroit (RBD) REPORTS TO: Program Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 6/4/2024 JOB SUMMARY: The Bilingual Financial Coach will provide low to moderate income eligible families in the SER Center for Working Families with financial advice/coaching that will contribute to the financial stability and asset building capabilities of each family. ESSENTIAL DUTIES & RESPONSIBILITIES: Facilitates financial education workshops such as money management, credit, and banking, mortgage loans, buying a home, and avoiding predatory lenders. Conducts intake for participants seeking financial counseling assistance. Conducts individual counseling on topics such as credit and debt management, savings, budgeting, special assistance programs for homeownership, foreclosure intervention, and other topics as appropriate. Assists the participant to develop a personal financial plan to meet their financial goals. Exposes participants to financial products and services such as check cashing alternatives, flexible financial product and affordable housing products. Assists the participant in devising a debt liquidation plan that includes payoff priorities and timelines. Provides information on Individual Development Accounts (IDAs) and assists with the application process. Maintains follow-up contact with participant on matters discussed in counseling session. Refers participant to community or financial agencies to obtain services outlined in financial plan. Creates and maintain partnerships with financial institutions, real estate agencies, lending institutions, financial industry professionals, and community-based organizations. Maintains program database including data collection, input and program reporting. Represents the organization in various community forums and conducts program presentations. Performs other duties that will contribute to the program's team effort SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: Bachelor's degree in business administration, finance or other related field. Two to four years of related experience in personal financial education, homebuyer education, and/or foreclosure intervention counseling preferred. Bilingual language skills in English/Spanish required. Strong Interpersonal skills. Certified Financial Planner preferred. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. Valid Michigan Driver's License. Incumbent must have a reliable means of transportation. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal office environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: QA/Data Specialist DIVISION: Adult Services DEPARTMENT: SEMCA WIOA REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 9/16/2025 JOB SUMMARY: Responsible for quality assurance and data validation for Career Center programs. Maintains accurate and up-to-date program performance data systems and ensures that the Centers are contract-compliant with local, state, and federal regulations governing program activity. ESSENTIAL DUTIES & RESPONSIBILITIES: Conducts internal audits and quality assurance procedures. Coordinates and organizes Data Validation and Internal Controls files to ensure compliance and coordinates state and programmatic review of files. Compiles program statistics and performance data and prepares related reports for submission as required. Reconciles and validates reports with related data files and systems, reports errors and corrections to management. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and recommends alternative methods for performance improvement. Actively participates in the update and maintenance of accurate electronic, internal, and external reporting systems to track program performance and individual status of program participants. Provides guidance to staff for accurate interpretation and implementation of service delivery reporting policy and procedures. Maintains knowledge of the statement of work and performance goals. Facilitates compliance with contract provisions for funding sources. Works with management to establish standards of excellence using qualitative and quantitative methods. Ensures files are maintained and provides technical assistance. Identifies best practices and communicates findings to management Communicate with staff and partner agencies to ensure consistent and accurate reporting of participation activity. Identifies, develops, and shares resources and information to be used to support operations. Conducts follow-up alignment with established benchmarks for each project. Determines attainment of goals and recommends additional action plans when appropriate. Participant activity data, such as participation hours, is entered into the One Stop Management Information System (OSMIS) and internal reporting system, which ensures the accuracy of the data entered. Verifies participant registration and other data in OSMIS. Communicate with the Michigan Department of Health and Human Services (MDHHS) and funding sources to share and/or request participant information. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants. Monitors and completes internal audits of participant files for accuracy and completeness. Communicates with staff to ensure consistent and accurate reporting of participation activity. Provide ongoing technical assistance to staff as needed. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's Degree in a relevant area of study or minimum 5 years of work experience in data management for workforce development programs. Minimum of three years of experience working in community programs and two years coordinating quality assurance or management information systems for WIOA, PATH or other workforce development programs and services. Knowledge of federal, state, and local regulations affecting WIOA/PATH program operations. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). Computer skills necessary to effectively maintain a database and generate reports. Analytical ability to identify and resolve reporting errors. Knowledge of business practices, administrative procedures, and personnel development. Ability to function independently and as a team member. Excellent oral and written communication skills. Bilingual language skills in English/Spanish or English/Arabic is a plus. Interpersonal skills necessary to effectively communicate with staff and partner agencies. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data. Valid Michigan driver's license. Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Intake Specialist

JOB TITLE: School Social Worker

JOB TITLE: Career Coach DIVISION: Adult Services DEPARTMENT: Detroit At Work Career Center REPORTS TO: Lead Career Coach FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 5/29/2024 JOB SUMMARY: Assesses Detroit At Work Career Center customer's career readiness and provides career coaching services. ESSENTIAL DUTIES & RESPONSIBILITIES: Interviews customer to assess service needs; reviews applicant's application and other documentation to assess possible barriers to be addressed. Jointly with the customer, develops a Career Plan (individual employment plan or individual strategy service) that identifies customer interests, goals, needs, and placement strategy. Assesses customer's career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops. Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for customers and prepares a plan of action. Provides counseling, intervention and comprehensive supportive services to address observed barriers that may reduce the participant's chances of successfully completing the program; makes referrals as needed. Ensures customers are connected with available job placement services. Works closely with Talent Sourcing Specialist to ensure successful outcomes for customers. Maintain case reporting in MIS systems and customer's files including all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source. Re-engages customers requiring additional employment and career coaching services as applicable. Documents efforts and outcomes. Maintains knowledge of current labor market and occupational trends. Makes recommendations to management on policy and procedures changes. Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns as needed. Conducts home visits or meets with participants in public setting as necessary. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: Experience in career planning, placement, employment, training, or a related field preferred. Graduation from an accredited four-year college or university. Knowledge of education, training and community resources; of career coaching principles, objectives, standards, and methods; and of program policies and procedures. Ability and desire to work with a diverse population of customers with varying needs. Ability to communicate effectively; to assess customer needs; and to assist with case management activities. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access). Bilingual language skills preferred. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear. Some filing is required which would require the ability to lift files, open filing cabinets and bend or stand as necessary. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Resource Navigator DIVISION: Adult Services DEPARTMENT: Ford Community Center REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Part-Time Regular (up to 24 hours/week) APPROVED DATE: 05/07/2025 JOB SUMMARY: Resource Navigator will work in partnership with Ford Community Center staff to support job seekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, adult basic education, or expungement support. This role will serve as the expert in understanding various partners and the support they offer, including eligibility and the referral process. ESSENTIAL DUTIES & RESPONSIBILITIES: Assists customers in identifying the best community resources available to meet their needs and supports referrals to those resources, including warm handoffs to partner organizations. Develops and fosters relationships with organizations that provide barrier removal/essential services that are in proximity to the career center. Maintains a network of referral organizations and a resource directory to assist customers in obtaining services. Keeps information on partner organizations updated by making routine contact to verify services, eligibility requirements, and referral processes. Identify gaps within the referral partner network and work in collaboration with identify potential partners. Advocates for and connects customers to community services and assists in assessing available support services. Follows up with customers and partner organizations on the status of barrier/referral resolution and provides updates to career coaches. Maintains accurate and up-to-date participant activity data and other related information in data systems. Assists in maintaining an accurate record (file) system for each program participant. Reconciles and validates reports with related data files and systems, reports errors and corrections to management. Compiles program statistics and prepares regularly scheduled related reports for submission as required by SER and the funding source. Provide participants with public benefits information and assist with applying within the MI Bridges system. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: High school degree or equivalent (GED); Associate Degree or a combination of education and experience in social work, counseling, human services, or related field preferred. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation. Excellent communication and interpersonal skills are necessary to effectively communicate, build professional relationships, and provide accurate information to community partners and program participants. Desire and ability to work with a diverse group of people, particularly those living in low-income, distressed neighborhoods. Ability to work independently and in a team environment. Bilingual language skills in English/Spanish required Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls. Must have a valid Michigan driver's license and reliable means of transportation to travel to various locations outside of the office. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear. Some filing is required which would require the ability to lift files, open filing cabinets and bend or stand as necessary. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Financial Coach DIVISION: Adult Services DEPARTMENT: Center for Working Families (CWF) & Reentry Services REPORTS TO: Program Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 11/13/2025 JOB SUMMARY: The Financial Coach will provide low-to-moderate income eligible families in the SER Center for Working Families with financial advice/coaching that will contribute to the financial stability and asset-building capabilities of each family, with a focus on justice-involved individuals and at-risk youth. ESSENTIAL DUTIES & RESPONSIBILITIES: Facilitates financial education workshops such as money management, credit, and banking, mortgage loans, buying a home, and avoiding predatory lenders. Conducts intake for participants seeking financial counseling assistance. Conducts individual counseling on topics such as credit and debt management, savings, budgeting, special assistance programs for homeownership, foreclosure intervention, and other topics as appropriate. Assists the participant in developing a personal financial plan to meet their financial goals. Exposes participants to financial products and services such as check cashing alternatives, flexible financial products and affordable housing products. Assists the participant in devising a debt liquidation plan that includes payoff priorities and timelines. Provides information on Individual Development Accounts (IDAs) and assists with the application process. Maintains follow-up contact with participants on matters discussed in counseling sessions. Refers participant to community or financial agencies to obtain services outlined in the financial plan. Creates and maintains partnerships with financial institutions, real estate agencies, lending institutions, financial industry professionals, and community-based organizations. Maintains program database, including data collection, input, and program reporting. Represents the organization in various community forums and conducts program presentations. Performs other duties that will contribute to the program's team effort SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's degree in business administration, finance or other related field. Two to four years of related experience in personal financial education, homebuyer education, and/or foreclosure intervention counseling preferred. Certified Financial Planner preferred. Bilingual language skills in English/Spanish or English/Arabic are preferred. Interpersonal skills necessary to effectively communicate with staff, participants, and partner agencies. Ability to build and maintain relationships with diverse groups, showing empathy and respect. Efficiently manage multiple tasks, maintain detailed records, and ensure compliance with policies. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. Valid Michigan Driver's License. Incumbent must have a reliable means of transportation. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal office environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Career Coach DIVISION: Adult Services DEPARTMENT: Reentry Program LOCATIONS: Samaritan Center (5555 Conner, Detroit, MI 48213), Highland Park American Job Center (144 E. Manchester St., Highland Park, MI 48203) REPORTS TO: Program Services Coordinator FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time, Regular APPROVED DATE: 11/20/2025 JOB SUMMARY: Assesses reentry program eligibility for currently incarcerated and released Wayne County residents. Provides job readiness training, barrier resolution referrals, vocational training referrals, and placement assistance into subsidized and unsubsidized employment. In addition to its SER's Reentry Career Center at Samaritan, this role also serves participants from SEMCA, Highland Park AJC, and those currently housed inside of MDOC facilities. ESSENTIAL DUTIES & RESPONSIBILITIES: Interviews currently and formerly incarcerated jobseekers to assess service needs and conduct Orientation and intake (enrollment paperwork completion) Jointly with the jobseeker, develops an Individual Employment Plan (IEP) that identifies jobseeker interests, goals, needs, and placement strategy. Jointly with the jobseeker, develops a Discharge Plan that identifies next steps post-release. Assesses jobseeker's career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops. Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for jobseekers and prepares a plan of action. Refers jobseekers who are not job ready back partners for additional barrier removal services and/or academic reinforcement. Ensures jobseekers are referred to available job placement services, including recruitment events; Refers jobseekers to the Reentry Employment Specialist/Navigator job match, placement, and retention support. Actively screens caseload to refer candidates to Temporary Work Experiences (TWE), a form of subsidized employment designed to bridge those with little to no work experience with increased skill development in a work setting. Actively participates in all job search and placement events (fairs) and activities as assigned promoting teamwork, professionalism, courtesy, and jobseeker satisfaction. Cross-trains with the Reentry Career Services team in order to support program outcomes. Performs visits to other locations, jobseekers' places of residence, training providers' and employers' sites, as necessary. Participates in ongoing professional development and maintains current knowledge of best practices in workforce development. Manages a comprehensive caseload of no more than fifty (50) intensive jobseekers and (20) basic jobseekers, ensures accurate documentation of case records in all appropriate databases (Wayne County database, LaunchPad, OSMIS). Provides follow-up services after job placement at intervals of once a month through the end of the program year for each assigned participant to support retention follow-up. Works closely with referral partners (for barrier removal) and Employment/Talent Sourcing Specialist (for job retention) and other staff to ensure successful outcomes for jobseekers. Maintains case notes and service reporting in the Launchpad (CRM) systems as well as jobseeker's files. Documents efforts and outcomes in participant LP profile and hard file. Performs other related duties as assigned by SER leadership. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's degree in human services, related field and experience in career planning, placement, employment, training preferred. Candidate must be able to pass a LEIN clearance to grant access to enter MDOC correctional facilities, local Parole and Probation Offices for outreach events and client meetings Knowledge of education, training and community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures. Must demonstrate experience and effectiveness meeting performance metrics for a high-risk client base Familiarity with Human Centered Design principles, including Motivational Interviewing. Mental ability to handle pressures related to dealing with detainee and parolee populations and multiple individuals from diverse backgrounds and with varying levels of need Ability to communicate effectively; to assess jobseeker needs; and to assist with case management activities. Knowledge of or ability to learn and use MIS and other reporting systems. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access). Bilingual language skills are a bonus, but not required. Valid Michigan Driver's License. Candidate must have a reliable means of transportation to travel to and from Career Center locations, MDOC correctional facilities, Lawton Parole Office, local Probation Offices. Must be willing to work a flexible schedule, including occasional community outreach events Special Requirements: Should be able to pass a LEIN security clearance, Wayne County Sheriff's clearance, and FBI fingerprinting, granting access to MDOC and/or Wayne County correctional facilities and data management systems. Candidate must be able to work in-person in the office for the entire work week, with up to 20% remote work available after the training period, per supervisor's discretion. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 25 pounds. WORK ENVIRONMENT: The environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal workforce career center/office environment with a noise level, which is at times, moderately loud in the public spaces of the building. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.