SER Metro-Detroit jobs

TITLE: Property Manager ELIGIBILITY FOR OVERTIME: Exempt REPORTS TO: SER Executive Management Team Job Summary: Oversees the operation of the building facilities, including preventative maintenance of building structure and equipment, financial review (budgeting, vendor payables and all tenant receivables), lease administration, as well as establishing capital improvement budget, supervising staff and tenant relations. Duties and Responsibilities: Financial Prepare the annual budget for property using Microsoft Excel or budgeting software in collaboration with Accounting and SER CFO Monitor, project and report on current cash needs and deficiencies in collaboration with the SER CFO for the property Review general ledger entries by accounting Prepare monthly variance analysis for the property Review cam/tax reconciliation statements with the accountant and SER CFO Work with the SER CFO to set financial goals and complete 3-, 5- and 10-year capital projections Analyze utility consumption and identify opportunities to reduce costs Responsible for rent collections Tenant Relations Develop positive working relationships with all tenants Ensure that all tenant inquiries and complaints are timely and satisfactorily addressed using appropriate software for tracking and follow-up Monitor tenant build-out projects Plan periodic tenant relations events with the Property Administrative Assistant Monitor tenant work order requests both from a financial and ongoing relationship management perspective Leasing Conduct tours of facility for prospective tenants with the leasing team Construction management oversight and project time and cost tracking Keep options and encumbrances updated at all times Lease Administration Monitor and report on lease compliance (both by landlord and tenant) Follow up and report on rent delinquencies Abstract leases and monitor rent rolls to be proactive in reaching out to tenants prior to lease expiration, or to catch any accounting discrepancies Property Administration Monitor condition of all properties on a regular schedule Ensure that preventative maintenance is scheduled, performed by vendors or the maintenance team, and documented using appropriate software Ensure that databases are maintained and updated Recommend capital improvements SER Executive Management Team Select vendors and negotiate ordinary-course contracts General Administration Develop and document property management procedures Lead, manage and be accountable for the performance of direct reports (the Property Administrative Assistant and the Engineering/Maintenance Team, as well as security and janitorial teams) Compile electronic property operation binders with the maintenance, administrative and leasing team Keep all floor plans updated and easily accessible by the entire team Manage in coordination with SER EMT capital projects i.e, Leo, PACE Other duties as assigned Skills, Education & Experience: Minimum of 5 years' experience in Property Management required, degree preferred. Ability to handle multiple projects and prioritize when necessary. Exceptional attention to detail and accuracy. Service-orientated. Real Estate Salesperson License preferred Excellent written and verbal communication skills and relationship building skills Proficient in Microsoft - Excel, Outlook and Word software packages. Knowledge of property accounting software such as MRI, Yardi or Skyline Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is regularly required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

JOB TITLE: IT Support Specialist DIVISION: Administration DEPARTMENT: Information Technology (IT) REPORTS TO: IT Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-time Regular APPROVED DATE: 5/31/2023 JOB SUMMARY: Assists the IT Manager and the Company's IT needs and maintenance including installation, troubleshooting, and repair of hardware, software and network devices. ESSENTIAL DUTIES & RESPONSIBILITIES: Adheres to the mission of the SER Corporation. Supports the IT Manager and effectively carries out assigned duties. Provides desktop IT support including troubleshooting network, computers and printers. Provides technical assistance to staff on the proper use of software and hardware. Prepares computer equipment with the necessary software including PC, laptop and printer setup. Removes software as needed. Ensures new hire work stations have computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Installs, tests and configure new workstation, peripheral equipment, and software. Assists with network administration and server maintenance. Assists with the necessary cabling when moving equipment to alternate locations. Monitor and respond quickly and effectively to IT Support requests received. Escalating Service Requests to the appropriate group or individuals as detailed in a timely and efficient manner. Assists with keeping an up to date inventory of equipment. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Associate's Degree or equivalent two to four years of work experience in the IT field and/or industry certifications. Minimum of 2-3 years prior experience in a Technical Support capacity. Sound written and verbal communication skills necessary to effectively interface and provide exceptional customer service is required. Must be a self-starter with the ability to adhere to procedure. Ability to work independently or as part of a team effectively. A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality. Strong analytical, logical thinking and problem-solving skills are necessary. Experience and knowledge of PC hardware, Microsoft applications, operating systems, and e-mail applications. (Knowledge of Sophos and Barracuda products is a plus.) Expert knowledge of Microsoft Windows 10/11, Edge, Chrome, and Microsoft Office (Experience using Microsoft 365 is a plus.) Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanner, etc. Experience with safety, IT integrity protocols and knowledge of computer security best practices. Ability to read manuals and procedural documents and follow departmental processes. Excellent organizational and follow-up skills with strong attention to detail. Ability to be a flexible, team player and willingness to learn in a fast-paced environment are a must. Must possess and provide a valid Michigan Driver's License and have access to reliable transportation to perform work at various company sites. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, talk, use repetitive motion, type, and hear. The employee is frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead. The employee must occasionally lift and/or move up to 40 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Teacher DEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School) DBA: SER Learning Academy DIVISION: Youth Services REPORTS TO: Assistant Principal FLSA STATUS: Exempt/Salaried CLASSIFICATION: Full-Time Regular APPROVED DATE: 2/28/2023 JOB SUMMARY: Facilitates instruction for students participating in a non- traditional classroom setting through blended learning practices. Students enrolled in the SER Metro High School are ages 14 - 21 and are completing their graduation requirements to earn their high school diploma. About SER YOUTHBUILD Learning Academy: SYLA is a charter high school for youth ages 14-21. Its model combines classroom instruction by a certified teacher with enabling students to learn a trade while in school, providing learners with the knowledge, skills, and self-discipline necessary to become successful citizens in a global society. At SYLA you will be part of a team that believes in this mission and makes real impact in young people's lives. ESSENTIAL DUTIES & RESPONSIBILITIES: Encourages students to set and maintain high standards of classroom behavior and academic achievement. Maintains a blended classroom environment that is conducive to learning and appropriate to the maturity and individual academic level of the students. Contacts students daily by phone, text or email to encourage daily attendance and engagement. Provides attendance/engagement numbers to Administrative Assistant twice daily at 11:00am and 2:00pm. Redirects inappropriate classroom behaviors. Completes a Disciplinary Referral and/or notifies Administration if the behavior persists. Follows the Distance Learning platform and computer lab policies while adhering to our governing district's education regulations. Maintains the computer lab, while teaching and monitoring classes using a variety of instructional strategies and materials. Focuses on actively circulating the classroom and supporting students to ensure that academic achievement gaps are being addressed. Refers student for tutoring or foundational support as needed. Organizes computer lab class signage, assists with student sign-on, assigns lessons, and conducts assessments, testing, and final exams as required. Tracks course completions and assigns new courses to students after a class has been successfully completed. Assists with identifying platform problems, program usage issues, and works with tech support staff to resolve. Establishes and maintains positive open lines of communication with students, colleagues, and parents concerning both academic and behavioral progress of assigned students. Guides the learning process toward the achievement of curriculum standards and establishes clear objectives which reflect these standards for all lessons, units, and projects. Works cooperatively and in concert with other colleagues, especially the co-teacher in the classroom, to advance a seamless, responsive and effective education environment for students. Maintains student discipline and daily attendance systems with high standards, inputs attendance and grades online and monitors daily attendance records in PowerSchool. Follows procedures for safe storing and integrity of all public and confidential school records. Displays the highest ethical and professional behavior and standards when working with students, parents and school personnel. Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances. Report incidents regarding violence, vandalism, attendance and discipline matters to Administration. Assist with identifying and addressing special needs of students including health-related concerns, and physical and emotional needs and reports to Assistant Principal. Attends required meetings and trainings as required by Principal or Management. Adheres to all CDC mandates regarding social distancing, proper mask wearing and handwashing at all times. Redirects students that are not adhering to CDC guidelines, safety or school policies. Refrain from personal cell phone and personal Internet usage during class hours. Ensures that only students that are scheduled are in the classroom. No visitors are allowed. Monitor student use of leaving class for all reasons. Do not allow students to visit another classroom during class time. Proctors State and Local assessments. Performs such other related tasks and assumes such other related responsibilities as needed. Supervisory Responsibilities: N/A Job Qualifications: Bachelor's degree or higher from an accredited college or university is required. State of Michigan Secondary Teaching Certification required, preferably with an Endorsement in Mathematics Two to three years' experience in adult education and/or with at-risk youth. Excellent written and verbal communications skills. Experience with technology and Microsoft Office software. Bilingual language skills in English/Spanish and/or English Arabic is preferred. Ability to interact with students, parents and staff in a positive and productive manner. Ability to effectively educate and manage students from varying backgrounds and socio-economic levels. Experience in effectively handling conflict. Valid Michigan Driver's License. Incumbent must also have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Talent Sourcing Specialist DIVISION: Adult Services DEPARTMENT: Detroit At Work Career Center REPORTS TO: Career Center Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 5/30/2025 JOB SUMMARY: Responsible for sourcing and screening candidates for employment opportunities based on the employer specifications generated by the Detroit Employment Solutions Corporation's (DESC) Business Services team. The Talent Sourcing Specialist will collaborate with Career Caches to find and place qualified candidates in those jobs. ESSENTIAL DUTIES & RESPONSIBILITIES: Work with DESC's Business Services team to help maintain relationships with employers to generate job opportunities for job-seeker base. Work closely with Career Advisors to determine the type of jobs that match the skills and qualifications of our job-seeker base. Market job opportunities to job-seekers through one-on-one meetings and on-site recruitment events. Screen candidates for job interviews and make appropriate referrals to employers. Make ongoing follow-up calls and/or site visits (if applicable) with job-seekers and employers to determine employment status and satisfaction with services delivered. Advise candidates on how to prepare for interviews. Meet monthly placement targets and compiles reports that track activities and outcomes. Responds promptly and professionally to job seeker and employer customers. Manages and updates database of job development leads and case notes. Maintains a current understanding of economic and employment trends and emerging career opportunities. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: BA or BS degree or equivalent education and experience in workforce development programs. Two-three years' experience in recruiting, sales, job development or account management. Successful experience in meeting goals in a high-volume sales environment preferred. Ability to thrive in a performance-driven business setting and consistently meet goals. Demonstrated successful experience presenting in front of large groups. Superior Communications skills in writing and orally. Bilingual Skills (Spanish and/or Arabic) preferred. Demonstrated ability to collaborate with a team. Strong organizational skills. Exceptional sales skills with a demonstrated ability to generate leads, close deals and deliver results. Critical and creative thinking skills. Able to work in a fast-paced and performance-based environment. Proficiency with Microsoft Office, CRM applications and online sourcing tool. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation to commute to employer and Detroit At Work Career Center locations. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Intake Specialist

JOB TITLE: Recruitment and Intake Navigator

JOB TITLE: QA/Data Specialist

JOB TITLE: Workshop Facilitator DIVISION: Adult Services DEPARTMENT: SEMCA WIOA REPORTS TO: Lead Career Coach FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time APPROVED DATE: 9/16/2025 JOB SUMMARY: Performs responsible job search training activities in a classroom setting that provides SEMCA participants with the ability to seek employment effectively. Working in partnership with Career Coaches and staff to support jobseekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, or adult basic education. This role will serve as the expert in understanding the Career Center's various partners and the support they offer, including eligibility and referral process. ESSENTIAL DUTIES & RESPONSIBILITIES: Designs and facilitates career development and life skills workshops, including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, and other related subjects. Administration of career and job readiness assessment instruments. Modifies curriculum and materials as required to meet individual and program needs. Utilizes various teaching resources to develop customers' knowledge of the subject area. Monitors and evaluates customers' progress and prescribes corrective plans whenever necessary. Maintains a warm atmosphere where customers feel cared for and welcome. Maintains a functional knowledge of economic and job market trends and demands and incorporates knowledge into job readiness training modules. Develop and foster relationships with organizations that provide barrier removal/essential services that are in proximity to the career center. Creates a network of referral organizations and a resource directory to assist customers in obtaining services. It also supports using the Resource Map within its Center (launching July 2021), including training staff on its use, keeping information accurate, and sharing information with customers. Updates information on partner organizations by making routine contacts to verify services, eligibility requirements, and referral processes. Identify gaps within the referral partner network and collaborate with the funder Implementation Coordinator to identify potential partners. Advocates for and connects customers to community services and assists in assessing available support services. Follows up with customers and partner organizations on the status of barrier/referral resolution and provides updates to career coaches. Maintains accurate and up-to-date participant activity data and other related information in data systems. Assists in maintaining an accurate record (file) system for each program participant. Compiles program statistics and prepares regularly scheduled related reports for submission as required by SER and the funding source. Provide participants with public benefits information and train them as navigators in the MI Bridges system. Contributes to the team effort by performing other duties as assigned SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: A high school degree or equivalent (GED), associate degree, or a combination of education and experience in social work, counseling, human services, or a related field is preferred. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation. Excellent communication and interpersonal skills necessary to effectively communicate, build professional relationships with, and provide accurate information to community partners and program participants. Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods. Ability to work independently and in a team environment. General knowledge of Career Center services and programs. Knowledge of relevant office equipment. Ability to interact with customers in a positive and productive manner. Ability to input basic data into a personal computer. Ability to prepare routine reports, file records correctly, and type materials as requested Ability to effectively read and interpret written procedures. Knowledge of or ability to learn data tracking and management information systems. Experience with adult learners in a nontraditional environment desired. Knowledge and understanding of instructional and classroom techniques. Knowledge of basic education principles, practices, and techniques for adult learning. Excellent written and verbal communication skills. Ability to plan and organize effectively. Bilingual language skills in English/Spanish or English/Arabic is a plus. Must be willing to work a flexible schedule. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level that is, at times, moderately loud with a little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and, fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Financial Coach DIVISION: Adult Services DEPARTMENT: Center for Working Families (CWF) & Reentry Services REPORTS TO: Program Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 11/13/2025 JOB SUMMARY: The Financial Coach will provide low-to-moderate income eligible families in the SER Center for Working Families with financial advice/coaching that will contribute to the financial stability and asset-building capabilities of each family, with a focus on justice-involved individuals and at-risk youth. ESSENTIAL DUTIES & RESPONSIBILITIES: Facilitates financial education workshops such as money management, credit, and banking, mortgage loans, buying a home, and avoiding predatory lenders. Conducts intake for participants seeking financial counseling assistance. Conducts individual counseling on topics such as credit and debt management, savings, budgeting, special assistance programs for homeownership, foreclosure intervention, and other topics as appropriate. Assists the participant in developing a personal financial plan to meet their financial goals. Exposes participants to financial products and services such as check cashing alternatives, flexible financial products and affordable housing products. Assists the participant in devising a debt liquidation plan that includes payoff priorities and timelines. Provides information on Individual Development Accounts (IDAs) and assists with the application process. Maintains follow-up contact with participants on matters discussed in counseling sessions. Refers participant to community or financial agencies to obtain services outlined in the financial plan. Creates and maintains partnerships with financial institutions, real estate agencies, lending institutions, financial industry professionals, and community-based organizations. Maintains program database, including data collection, input, and program reporting. Represents the organization in various community forums and conducts program presentations. Performs other duties that will contribute to the program's team effort SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's degree in business administration, finance or other related field. Two to four years of related experience in personal financial education, homebuyer education, and/or foreclosure intervention counseling preferred. Certified Financial Planner preferred. Bilingual language skills in English/Spanish or English/Arabic are preferred. Interpersonal skills necessary to effectively communicate with staff, participants, and partner agencies. Ability to build and maintain relationships with diverse groups, showing empathy and respect. Efficiently manage multiple tasks, maintain detailed records, and ensure compliance with policies. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. Valid Michigan Driver's License. Incumbent must have a reliable means of transportation. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal office environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Instructor DIVISION: Adult Services DEPARTMENT: ReBuild Detroit (RBD) REPORTS TO: Program Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Part-Time APPROVED DATE: 10/20/2025 JOB SUMMARY: Responsible for the ReBuild Detroit (RBD) apprenticeship readiness program instruction by utilizing a variety of teaching techniques to instruct students in the building trades' curriculum. ESSENTIAL DUTIES & RESPONSIBILITIES: Provide initial academic assessments to identify participants' learning styles. Provide a vocational educational class that teaches the building trades, including demolition, framing, interior work, blueprint reading, etc.; safe procedures for the use and handling of tools, and appropriate ways to handle technical construction problems that arise at the construction site. Follow the curriculum and instruct on all building trades areas. Provides recommendations and updates the curriculum based on employer feedback. Teach the proper use and handling of all hand tools, power tools, and equipment. Assists in coordinating and supervising hands-on projects on and off-site. Monitors assignments and assessment techniques; provides feedback and recommendations. Assist in the development of job opportunities for trainees in conjunction with other staff and, where appropriate, assist trainees in setting career goals. Provide regular communications with the program services manager on participant progress and other issues. Conducts regular assessments and tracks the academic progress of participants as defined by the funding source. Utilizes a variety of teaching resources to develop students' knowledge of the subject area. Ensures that participant records with documentation of attendance and other relevant information, as required by SER and the program-funding source, are kept. Serves as a mentor to student cohort members. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: Bachelor's degree preferred. An equivalent combination of education and experience will be considered, including a minimum of journey-level experience or three years of experience as a certified teacher in a construction training program. An OSHA 10-Hour (Hazard Recognition Training for the Construction Industry) certificate is preferred. Licensed contractor with demonstrated experience in construction management preferred. Two to three years of instruction or training experience with at-risk youth or in an adult basic education program. Operating procedures, laws, materials, and safety measures that apply to construction. Proficient in construction trades math skills. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. Excellent oral and written communication skills. Interpersonal skills necessary to instruct program participants in an interesting, clear and concise manner. Bilingual language skills in English/Spanish are a plus. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, stand, sit and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee may need to lift and/or move 20-25 pounds, and occasionally lift and/or move 35-50 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Career Coach DIVISION: Adult Services DEPARTMENT: SEMCA WIOA REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 9/11/2025 JOB SUMMARY: Assists program participants to obtain stable employment and advance themselves toward economic self-sufficiency by providing comprehensive support services. ESSENTIAL DUTIES & RESPONSIBILITIES: Interviews potential program participants who have been referred to SERCO for services; reviews applicant's application and other documentation to assess possible barriers to be addressed. Provides comprehensive support services to assigned program participants. Duties include, but are not limited to, individual counseling, transportation plan development, child care planning, drug abuse treatment and other specialized services referrals. Works with program participant to develop an ISS plan of action and Career Plan, outlining necessary steps for the individual to increase job readiness, address barriers to employment and achieve primary and secondary goals. Provides counseling and intervention to address observed barriers that may reduce the participant's chances of successfully completing the program; makes referrals as needed. Works with representatives of the Michigan Department of Health and Human Services (MDHHS), Friend of the Court, Department of Corrections and/or other agencies as necessary to ensure that the needs of the participant are addressed, including those affecting program compliance. Provides referrals to education related activities that will increase skills and/or lead to a certification needed to achieve basic skills and/or employment. Develops and maintains a working relationship with program participants and staff to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately. Maintains participant records ensuring documentation of all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source. Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns. Conducts home visits as necessary. Maintains knowledge of current labor market and occupational trends. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's degree (B. A.) from four-year College or University in Social Work, guidance, counseling or related field. One to two years of experience in case management or related field. Bilingual language skills in English/Spanish or English/Arabic preferred. Working knowledge of local community services and agencies. Computer skills necessary to maintain various records and reports. Interpersonal skills necessary to build positive relationships with program participants and various support agencies. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. Must be willing to travel and work flexible hours. (Evening and/or weekend hours may be occasionally required.) Must have a valid Michigan Driver's license. Incumbent must also have reliable transportation to attend meetings outside of the office as needed. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Senior Accountant DIVISION: Finance DEPARTMENT: Finance/Fiscal Department REPORTS TO: Director of Finance FLSA STATUS: Exempt/Salary CLASSIFICATION: Full-Time, Regular APPROVED DATE: 09/05/2025 JOB SUMMARY: Performs advanced accounting duties including compliance oversight, audit coordination, risk mitigation, and financial analysis. Supports the Director of Finance in leading and enhancing financial operations, while driving process improvement and maintaining fiscal integrity across all organizational units. Plays a key role in upholding regulatory compliance and implementing best practices. ESSENTIAL DUTIES & RESPONSIBILITIES: Adheres to the mission of SER Metro-Detroit and Subsidiaries. Oversees corporate, charter school, and 401(k) audits by coordinating with external auditors and internal teams, ensuring timely completion and resolution of findings. Monitor contractual and regulatory compliance across funding sources (e.g., WIOA, TANF, SNAP, Michigan Department of Education), proactively mitigating risk and addressing discrepancies. Ensure proper implementation and documentation of internal controls; recommend enhancements to strengthen organizational accountability and transparency. Prepares complex financial reports required by government entities, grantors, and management for strategic decision-making. Leads month-end and year-end closings of the general ledger; ensures accuracy and adherence to GAAP. Supports and reviews accounting operations in multiple regions, including payroll journal entries, non-cash service transactions, and monthly billing. Lead the development and revision of annual budgets; analyze budget-to-actuals, provide variance explanations, and support data-driven decisions.. Maintain and monitor cost allocation methodologies with rigorous attention to accuracy and regulatory alignment. Performs high-level balance sheet reconciliations, including bank accounts and interfund transactions; identifies and resolves discrepancies. Generates and reviews detailed financial statements; investigates anomalies and distributes to internal stakeholders. Posts high-impact transactions to the general ledger; maintains audit-ready documentation in compliance with organizational policies. Champions financial process improvements through automation, documentation, and system enhancements to improve efficiency and accuracy. Evaluate and enhance accounting procedures and practices to align with organizational growth and sector best practices. Provides informal guidance to junior staff; promotes cross-functional collaboration and knowledge-sharing across finance units. Performs other duties as assigned by the supervisor. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's Degree in Accounting, Finance, or related field required; CPA or Master's Degree strongly preferred. Minimum six (6) years of progressive experience in general accounting, audit leadership, risk management, and government/non-profit financial operations. Advanced knowledge of WIOA, TANF, SNAP, Michigan Department of Education, and other related compliance regulations. Expertise in GAAP, internal controls, and fiscal risk assessment. Exceptional analytical, interpersonal, and communication skills for cross-functional collaboration and audit coordination. Demonstrated ability to manage multiple priorities and deliver quality work under tight deadlines. Advanced proficiency in MS Office (Word, Excel, Outlook); experience with MIP and QuickBooks required; automation or reporting tool experience a plus. Strong problem-solving and decision-making skills; proactive in identifying and addressing issues. Excellent written and verbal communication skills, with the ability to present complex financial data clearly. Must be willing to work a flexible schedule, including evenings and/or weekends as required. Valid Michigan driver's license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office. PHYSICAL REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must have physical ability to occasionally sit in one position for extended periods of time when data entering information. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend, stand or walk as necessary. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up a display area as needed. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Resource Navigator DIVISION: Adult Services DEPARTMENT: Ford Community Center REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Part-Time Regular (up to 24 hours/week) APPROVED DATE: 05/07/2025 JOB SUMMARY: Resource Navigator will work in partnership with Ford Community Center staff to support job seekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, adult basic education, or expungement support. This role will serve as the expert in understanding various partners and the support they offer, including eligibility and the referral process. ESSENTIAL DUTIES & RESPONSIBILITIES: Assists customers in identifying the best community resources available to meet their needs and supports referrals to those resources, including warm handoffs to partner organizations. Develops and fosters relationships with organizations that provide barrier removal/essential services that are in proximity to the career center. Maintains a network of referral organizations and a resource directory to assist customers in obtaining services. Keeps information on partner organizations updated by making routine contact to verify services, eligibility requirements, and referral processes. Identify gaps within the referral partner network and work in collaboration with identify potential partners. Advocates for and connects customers to community services and assists in assessing available support services. Follows up with customers and partner organizations on the status of barrier/referral resolution and provides updates to career coaches. Maintains accurate and up-to-date participant activity data and other related information in data systems. Assists in maintaining an accurate record (file) system for each program participant. Reconciles and validates reports with related data files and systems, reports errors and corrections to management. Compiles program statistics and prepares regularly scheduled related reports for submission as required by SER and the funding source. Provide participants with public benefits information and assist with applying within the MI Bridges system. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: High school degree or equivalent (GED); Associate Degree or a combination of education and experience in social work, counseling, human services, or related field preferred. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation. Excellent communication and interpersonal skills are necessary to effectively communicate, build professional relationships, and provide accurate information to community partners and program participants. Desire and ability to work with a diverse group of people, particularly those living in low-income, distressed neighborhoods. Ability to work independently and in a team environment. Bilingual language skills in English/Spanish required Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls. Must have a valid Michigan driver's license and reliable means of transportation to travel to various locations outside of the office. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear. Some filing is required which would require the ability to lift files, open filing cabinets and bend or stand as necessary. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

TITLE: Property Manager ELIGIBILITY FOR OVERTIME: Exempt REPORTS TO: SER Executive Management Team Job Summary: Oversees the operation of the building facilities, including preventative maintenance of building structure and equipment, financial review (budgeting, vendor payables and all tenant receivables), lease administration, as well as establishing capital improvement budget, supervising staff and tenant relations. Duties and Responsibilities: Financial Prepare the annual budget for property using Microsoft Excel or budgeting software in collaboration with Accounting and SER CFO Monitor, project and report on current cash needs and deficiencies in collaboration with the SER CFO for the property Review general ledger entries by accounting Prepare monthly variance analysis for the property Review cam/tax reconciliation statements with the accountant and SER CFO Work with the SER CFO to set financial goals and complete 3-, 5- and 10-year capital projections Analyze utility consumption and identify opportunities to reduce costs Responsible for rent collections Tenant Relations Develop positive working relationships with all tenants Ensure that all tenant inquiries and complaints are timely and satisfactorily addressed using appropriate software for tracking and follow-up Monitor tenant build-out projects Plan periodic tenant relations events with the Property Administrative Assistant Monitor tenant work order requests both from a financial and ongoing relationship management perspective Leasing Conduct tours of facility for prospective tenants with the leasing team Construction management oversight and project time and cost tracking Keep options and encumbrances updated at all times Lease Administration Monitor and report on lease compliance (both by landlord and tenant) Follow up and report on rent delinquencies Abstract leases and monitor rent rolls to be proactive in reaching out to tenants prior to lease expiration, or to catch any accounting discrepancies Property Administration Monitor condition of all properties on a regular schedule Ensure that preventative maintenance is scheduled, performed by vendors or the maintenance team, and documented using appropriate software Ensure that databases are maintained and updated Recommend capital improvements SER Executive Management Team Select vendors and negotiate ordinary-course contracts General Administration Develop and document property management procedures Lead, manage and be accountable for the performance of direct reports (the Property Administrative Assistant and the Engineering/Maintenance Team, as well as security and janitorial teams) Compile electronic property operation binders with the maintenance, administrative and leasing team Keep all floor plans updated and easily accessible by the entire team Manage in coordination with SER EMT capital projects i.e, Leo, PACE Other duties as assigned Skills, Education & Experience: Minimum of 5 years' experience in Property Management required, degree preferred. Ability to handle multiple projects and prioritize when necessary. Exceptional attention to detail and accuracy. Service-orientated. Real Estate Salesperson License preferred Excellent written and verbal communication skills and relationship building skills Proficient in Microsoft - Excel, Outlook and Word software packages. Knowledge of property accounting software such as MRI, Yardi or Skyline Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is regularly required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

JOB TITLE: Teacher DEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School) DBA: SER Learning Academy DIVISION: Youth Services REPORTS TO: Assistant Principal FLSA STATUS: Exempt/Salaried CLASSIFICATION: Full-Time Regular APPROVED DATE: 2/28/2023 JOB SUMMARY: Facilitates instruction for students participating in a non- traditional classroom setting through blended learning practices. Students enrolled in the SER Metro High School are ages 14 - 21 and are completing their graduation requirements to earn their high school diploma. About SER YOUTHBUILD Learning Academy: SYLA is a charter high school for youth ages 14-21. Its model combines classroom instruction by a certified teacher with enabling students to learn a trade while in school, providing learners with the knowledge, skills, and self-discipline necessary to become successful citizens in a global society. At SYLA you will be part of a team that believes in this mission and makes real impact in young people's lives. ESSENTIAL DUTIES & RESPONSIBILITIES: Encourages students to set and maintain high standards of classroom behavior and academic achievement. Maintains a blended classroom environment that is conducive to learning and appropriate to the maturity and individual academic level of the students. Contacts students daily by phone, text or email to encourage daily attendance and engagement. Provides attendance/engagement numbers to Administrative Assistant twice daily at 11:00am and 2:00pm. Redirects inappropriate classroom behaviors. Completes a Disciplinary Referral and/or notifies Administration if the behavior persists. Follows the Distance Learning platform and computer lab policies while adhering to our governing district's education regulations. Maintains the computer lab, while teaching and monitoring classes using a variety of instructional strategies and materials. Focuses on actively circulating the classroom and supporting students to ensure that academic achievement gaps are being addressed. Refers student for tutoring or foundational support as needed. Organizes computer lab class signage, assists with student sign-on, assigns lessons, and conducts assessments, testing, and final exams as required. Tracks course completions and assigns new courses to students after a class has been successfully completed. Assists with identifying platform problems, program usage issues, and works with tech support staff to resolve. Establishes and maintains positive open lines of communication with students, colleagues, and parents concerning both academic and behavioral progress of assigned students. Guides the learning process toward the achievement of curriculum standards and establishes clear objectives which reflect these standards for all lessons, units, and projects. Works cooperatively and in concert with other colleagues, especially the co-teacher in the classroom, to advance a seamless, responsive and effective education environment for students. Maintains student discipline and daily attendance systems with high standards, inputs attendance and grades online and monitors daily attendance records in PowerSchool. Follows procedures for safe storing and integrity of all public and confidential school records. Displays the highest ethical and professional behavior and standards when working with students, parents and school personnel. Notifies immediately appropriate personnel and agencies when there is evidence of substance abuse, child abuse, child neglect, severe medical or social conditions, potential suicide or students appearing to be under the influence of alcohol or controlled substances. Report incidents regarding violence, vandalism, attendance and discipline matters to Administration. Assist with identifying and addressing special needs of students including health-related concerns, and physical and emotional needs and reports to Assistant Principal. Attends required meetings and trainings as required by Principal or Management. Adheres to all CDC mandates regarding social distancing, proper mask wearing and handwashing at all times. Redirects students that are not adhering to CDC guidelines, safety or school policies. Refrain from personal cell phone and personal Internet usage during class hours. Ensures that only students that are scheduled are in the classroom. No visitors are allowed. Monitor student use of leaving class for all reasons. Do not allow students to visit another classroom during class time. Proctors State and Local assessments. Performs such other related tasks and assumes such other related responsibilities as needed. Supervisory Responsibilities: N/A Job Qualifications: Bachelor's degree or higher from an accredited college or university is required. State of Michigan Secondary Teaching Certification required, preferably with an Endorsement in Mathematics Two to three years' experience in adult education and/or with at-risk youth. Excellent written and verbal communications skills. Experience with technology and Microsoft Office software. Bilingual language skills in English/Spanish and/or English Arabic is preferred. Ability to interact with students, parents and staff in a positive and productive manner. Ability to effectively educate and manage students from varying backgrounds and socio-economic levels. Experience in effectively handling conflict. Valid Michigan Driver's License. Incumbent must also have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Intake Specialist DIVISION: Adult Services DEPARTMENT: SEMCA Wayne AJC (PATH) REPORTS TO: PATH Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 10/17/2025 JOB SUMMARY: Responsible for assisting participants with all aspects of the orientation and enrollment process within the Wayne American Job Center (AJC). Also, updates and maintains participants' records, enters data, and performs other office support tasks. ESSENTIAL DUTIES & RESPONSIBILITIES: Facilitates intake/orientation, explaining program requirements and expectations. Shows interest and concern for all customers, treating them with respect and care. Uses personal computer to input data into automated reporting system. Assists with documentation including collecting required completed documents accurately and expeditiously. Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials. Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation. Maintains organized and efficient filing system. Maintains accurate and up-to-date participant activity data, and other related information into data systems. Reconciles and validates reports with related data files and systems; reports errors and corrections to management Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE JOB QUALIFICATIONS: High School Diploma or GED certificate required. Associate Degree or a combination of education and related experience preferred. Three years of customer service experience. General knowledge of AJC services and programs. Knowledge of relevant office equipment. Ability to interact with customers in a positive and productive manner. Ability to input basic data into personal computer. Ability to prepare routine reports, file records correctly, and type materials as requested Ability to effectively read and interpret written procedures. Knowledge of or ability to learn data tracking and management information systems. Excellent written and verbal communications skills. Must be willing to work a flexible schedule. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. Some filing is required which would require the ability to lift files, open filing cabinets and bend or stand as necessary. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: QA/Data Specialist DIVISION: Adult Services DEPARTMENT: SEMCA WIOA REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 9/16/2025 JOB SUMMARY: Responsible for quality assurance and data validation for Career Center programs. Maintains accurate and up-to-date program performance data systems and ensures that the Centers are contract-compliant with local, state, and federal regulations governing program activity. ESSENTIAL DUTIES & RESPONSIBILITIES: Conducts internal audits and quality assurance procedures. Coordinates and organizes Data Validation and Internal Controls files to ensure compliance and coordinates state and programmatic review of files. Compiles program statistics and performance data and prepares related reports for submission as required. Reconciles and validates reports with related data files and systems, reports errors and corrections to management. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and recommends alternative methods for performance improvement. Actively participates in the update and maintenance of accurate electronic, internal, and external reporting systems to track program performance and individual status of program participants. Provides guidance to staff for accurate interpretation and implementation of service delivery reporting policy and procedures. Maintains knowledge of the statement of work and performance goals. Facilitates compliance with contract provisions for funding sources. Works with management to establish standards of excellence using qualitative and quantitative methods. Ensures files are maintained and provides technical assistance. Identifies best practices and communicates findings to management Communicate with staff and partner agencies to ensure consistent and accurate reporting of participation activity. Identifies, develops, and shares resources and information to be used to support operations. Conducts follow-up alignment with established benchmarks for each project. Determines attainment of goals and recommends additional action plans when appropriate. Participant activity data, such as participation hours, is entered into the One Stop Management Information System (OSMIS) and internal reporting system, which ensures the accuracy of the data entered. Verifies participant registration and other data in OSMIS. Communicate with the Michigan Department of Health and Human Services (MDHHS) and funding sources to share and/or request participant information. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants. Monitors and completes internal audits of participant files for accuracy and completeness. Communicates with staff to ensure consistent and accurate reporting of participation activity. Provide ongoing technical assistance to staff as needed. Contributes to the team effort by performing other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: Bachelor's Degree in a relevant area of study or minimum 5 years of work experience in data management for workforce development programs. Minimum of three years of experience working in community programs and two years coordinating quality assurance or management information systems for WIOA, PATH or other workforce development programs and services. Knowledge of federal, state, and local regulations affecting WIOA/PATH program operations. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). Computer skills necessary to effectively maintain a database and generate reports. Analytical ability to identify and resolve reporting errors. Knowledge of business practices, administrative procedures, and personnel development. Ability to function independently and as a team member. Excellent oral and written communication skills. Bilingual language skills in English/Spanish or English/Arabic is a plus. Interpersonal skills necessary to effectively communicate with staff and partner agencies. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data. Valid Michigan driver's license. Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

JOB TITLE: Talent Sourcing Specialist DIVISION: Adult Services DEPARTMENT: Detroit At Work Career Center REPORTS TO: Career Center Services Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 2/28/2024 JOB SUMMARY: Responsible for sourcing and screening candidates for employment opportunities based on the employer specifications generated by the Detroit Employment Solutions Corporation's (DESC) Business Services team. The Talent Sourcing Specialist will collaborate with Career Advisors to find and place qualified candidates in those jobs. ESSENTIAL DUTIES & RESPONSIBILITIES: Work with DESC's Business Services team to help maintain relationships with employers to generate job opportunities for job-seeker base. Work closely with Career Advisors to determine the type of jobs that match the skills and qualifications of our job-seeker base. Market job opportunities to job-seekers through one-on-one meetings and on-site recruitment events. Screen candidates for job interviews and make appropriate referrals to employers. Make ongoing follow-up calls and/or site visits (if applicable) with job-seekers and employers to determine employment status and satisfaction with services delivered. Advise candidates on how to prepare for interviews. Meet monthly placement targets and compiles reports that track activities and outcomes. Responds promptly and professionally to job seeker and employer customers. Manages and updates database of job development leads and case notes. Maintains a current understanding of economic and employment trends and emerging career opportunities. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: None JOB QUALIFICATIONS: BA or BS degree or equivalent education and experience in workforce development programs. Two-three years' experience in recruiting, sales, job development or account management. Successful experience in meeting goals in a high-volume sales environment preferred. Ability to thrive in a performance-driven business setting and consistently meet goals. Demonstrated successful experience presenting in front of large groups. Superior Communications skills in writing and orally. Bilingual Skills (Spanish and/or Arabic) preferred. Demonstrated ability to collaborate with a team. Strong organizational skills. Exceptional sales skills with a demonstrated ability to generate leads, close deals and deliver results. Critical and creative thinking skills. Able to work in a fast-paced and performance-based environment. Proficiency with Microsoft Office, CRM applications and online sourcing tool. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation to commute to employer and Detroit At Work Career Center locations. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Equal Opportunity Employer This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. with or without notice.

JOB TITLE: Career Coach