Serco jobs

The Facilities Manager serves as the primary lead for facilities operations across the North Houston Workforce Centers (WFCs), ensuring vendor procurement, contract compliance, invoicing, and site requests are managed timely and accurately. This role oversees all facility-related needs, including leases, vendor services, safety, and operational readiness, while maintaining strong coordination with brokers, landlords, and vendors. Key Responsibilities: Manage vendor procurement, contracts, invoicing, and compliance documentation for North Houston WFCs. Track and approve facilities requests from all North Houston locations, ensuring timely resolution and operational readiness. Serve as liaison with brokers, landlords, and vendors to ensure compliance with lease terms and organizational standards. Oversee facilities budgets and ensure procurement files and payments are tracked and audit-ready. Ensure facility operations meet organizational and TWC requirements for safety and compliance. Minimum Qualifications: Bachelor's degree in business administration, facilities management, or related field. 5+ years of progressive experience in facilities operations, vendor procurement, or contract management. Strong knowledge of procurement processes, vendor management, and compliance documentation. Excellent organizational, time management, and communication skills. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. ******************************************

Summary: The Community Engagement Specialist is responsible for building and maintaining strategic partnerships that amplify Workforce Solutions' visibility, presence, and impact across the 13-county Gulf Coast region. This role convenes stakeholders, coordinates outreach initiatives, and ensures alignment with the Gulf Coast Workforce Board's mission to increase access to services, mobilize community resources, and foster regional collaboration. This position plays a critical role in engaging underserved populations, expanding community-based service delivery, and sharing success stories that reflect transformational outcomes. Key Responsibilities • Research and assess community needs, demographics, and service gaps across the region. • Develop a bi-annual Community Engagement Plan in collaboration with the Board; submit each September and February. • Build and maintain collaborative relationships with community organizations, educational institutions, employers, faith-based groups, and other key stakeholders. • Organize and facilitate community events, outreach activities, job fairs, partner meetings, and workforce development workshops. • Represent Workforce Solutions at local meetings, coalitions, and forums; develop and deliver presentations aligned with branding standards. • Handle engagement requests from community partners; coordinate timely follow-ups and provide status updates until resolution. • Maintain accurate records and reports of community engagement activities. • Submit reports within two business days of activity and monthly summaries as required. • Analyze engagement data and community feedback to identify improvement opportunities. • Participate in Community Engagement Network Meetings as a mandatory representative. • Ensure timely completion of partner agreements using approved templates and guidelines. • Uphold Workforce Solutions' branding and communications protocols in all public-facing content and presentations. Minimum Qualifications • Bachelor's degree in Communications, Public Administration, Community Development, Social Services, or related field (or equivalent experience). • At least 3 years of experience in community engagement, workforce development, or related field. • Strong project management and relationship-building skills. • Excellent verbal and written communication skills, including public speaking. • Experience coordinating outreach initiatives, workshops, or large-scale events. • Proficiency with MS Office Suite and comfort with online dashboards and tracking systems. SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Community Engagement Specialist: *********************************

Summary: As a Virtual Service Coordinator, you'll serve as the initial point of contact for in-bound inquires for workforce services across the 13-County Greater-Houston region. Your superior interpersonal and organizational skills, along with your dedication to customer service will be vital to ensuring the satisfaction of Workforce Solutions customers. Applicants should demonstrate effective communication (written and verbal); good judgement, and execution of work plans that drive to the implementation of the Gulf Coast Workforce Board's new service delivery model and workflow while representing business and jobseeker demands throughout the region. Key Responsibilities: • Answer calls, emails, and web chats inquiries in a timely manner. • Conduct quick assessments of customer needs (e.g., job search, training, childcare, SNAP/TANF/RESEA) • Schedule appointments using the WAVE system with appropriate staff or program • Provide general navigation support for WorkInTexas.com and Workforce Solutions programs • Refer complex or specialized inquiries to the specialized units, such Employer Engagement, Community Engagement, etc. • Maintain accurate interaction records in WAVE and/or CRM • Uphold customer service standards with professionalism and empathy Qualifications: • Associates degree OR • Two years customer service experience, preferably in a fast-pace setting • Bi/Multi-lingual • Possesses strong customer service skills and the ability to demonstrate compassion and empathy. • Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer. Embraces a culture of customer-centric behavior and innovation critical to success in this role. • Proficiency in use of computers and Microsoft Office products. SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary: The Community Engagement Coordinator will play a key role in fostering connections between our organization and the communities we serve. This individual will be responsible for developing and implementing strategies to engage community members, stakeholders, and partners in our mission covering a span of thirteen (13) counties. Key Responsibilities • Develop and implement strategies to engage community members and encourage participation in programs and initiatives. • Develop and maintain a network of partners that will create referral reciprocity or gateway for WFS clients. • Evaluate individuals' needs to determine suitable services and partner connections • Outreach and promote WFS services at community events • Develop and present WFS services at community meetings, events, and forums. • Referral Coordination to connect individuals with appropriate services, resources, and partners based on their specific needs. • Build and maintain relationships within communities in the region. • Organize and coordinate community events, workshops, and outreach activities. • Collaborate with internal teams to ensure alignment of community engagement efforts with Workforce Solutions goals and objectives. • Collect and analyze feedback to determine effectiveness and areas of improvement. • Convene and facilitate workshops, seminars, and other activities. • Assist with marketing and communication efforts. • Maintain the centralized calendar of events and activities • Maintain accurate records, including the documentation of activities and outcomes. Minimum Qualifications • Bachelor's degree (preferred) in a related field (e.g., Communications, Community Development, Social Work) or equivalent experience. • Must have 1+ years of relative experience in community engagement, outreach or related role SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Community Engagement Coordinator : *********************************

SUMMARY: Works with SERCO customers to provide rapid re-employment services to unemployment insurance claimants and other job seekers. RESEA provides reemployment services to unemployment benefits claimants to help them find employment before they exhaust their unemployment benefits. The RESEA specialist will deliver services to improve the participant's job-seeking skills and marketability while providing a speedy reconnection to the workforce. DUTIES AND RESPONSIBILITIES: Adheres to the mission of SERCO. Participant Engagement: Engage with unemployment benefits claimants to assess their eligibility for reemployment services and eligibility assessment. Develop an understanding of each individual's unique skills, experiences, and career goals. Customized Service Delivery: Tailor reemployment services to meet the specific needs of each participant. Provide individualized guidance, job search strategies, and support to enhance participants' employability. Skills Enhancement: Offer workshops, training sessions, and coaching to equip participants with relevant job-seeking skills, interview techniques, resume building, and networking strategies. Labor Market Information: Stay abreast of local labor market trends, industry demands, and employment opportunities. Share valuable insights with participants to guide their job search efforts effectively. Speedy Reconnection: Work diligently to ensure that participants reconnect with the workforce promptly, minimizing their time spent unemployed and maximizing their potential for successful reemployment. Documentation and Reporting: Maintain accurate records of participant interactions, services provided, and outcomes achieved. Generate detailed reports to track progress and share insights with program leadership. Collaboration: Collaborate closely with colleagues, agencies, and partners within the workforce development ecosystem to enhance program effectiveness and ensure seamless service delivery. Continuous Improvement: Continuously assess the impact of reemployment services, identifying areas for improvement and suggesting enhancements to optimize participants' job-seeking experiences Must be able to use problem analysis and problem resolution at both strategic and functional levels. Must be able to travel within the service area and outside the area for staff development or training. Performs other work-related duties as needed and/or as assigned. EDUCATION AND EXPERIENCE: A Bachelor's Degree in Business, Marketing, Business Management, Public Administration, Economics, Communication, Social Science, or related field. 3-4 years' experience can be substituted for education, or a combination of an Associate degree and experience can be substituted for a Bachelor's Degree. Experience with interviewing customers to assess and record information regarding training needs, education needs, employment needs, and labor market trends to explore career development opportunities fully. Preferred experience in sales and customer job placement. DESIRED KNOWLEDGE, SKILLS, AND ABILITIES: Ability to properly interview and screen clients for services. Ability to read and interpret eligibility requirements. Ability to properly administer and score assessment instruments. Ability to prepare reports. Skills in establishing rapport with participants. Knowledge of assessment tools used in workforce center applications. Knowledge of and ability to use a personal computer. Excellent communication skills. Bilingual (English/Spanish) preferred, but not required. Proven experience in workforce development, career counseling, job placement, or a related area. Strong interpersonal skills with the ability to connect and build rapport with diverse individuals. Excellent communication skills, both written and verbal, to convey information effectively. Knowledge of labor market trends, job search strategies, and employment resources. Organizational skills to manage participant records, documentation, and reporting. Empathy, patience, and a passion for helping individuals achieve their career goals SPECIAL REQUIREMENTS: Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. Must have access to reliable transportation in order to make required home visits and travel within the service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing job duties, the employee is occasionally required to stand, walk, and sit for long periods. Employee must be able to drive for extended periods. Employees must occasionally lift and /or move up to 25 pounds, and must be able to set up the display area. WORK ENVIRONMENT: Fast-paced, physically and mentally demanding, with constant communication. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Summary: The Business Services Manager provides strategic leadership and oversight of employer engagement and business development initiatives across all regions. This role ensures that Business Consultants, Recruiters (I-III), and supporting staff deliver high-quality services to employers, job seekers, and workforce partners in alignment with workforce board priorities, contractual performance standards, and labor market needs. The Manager represents SERCO at the board, community, and industry levels, ensuring that services are responsive, data-driven, and contribute to workforce development goals. Key Responsibilities Leadership & Oversight • Directly supervise Business Services Unit Supervisors, Lead Business Consultants, and senior Recruiters. • Provide guidance, training, and mentorship to ensure staff meet compliance, quality, and performance expectations. • Manage workload distribution, staff scheduling, and ensure accurate and timely payroll submission for assigned staff. • Serve as point of escalation for employer relations, staff challenges, or operational concerns. Employer Engagement & Partnerships • Oversee development of strong relationships with employers, chambers of commerce, economic development entities, and industry associations. • Drive business development strategies to expand employer participation in workforce services, customized hiring events, and training partnerships. • Ensure employer consultations deliver accurate labor market insights, recruitment strategies, and Workforce Solutions service offerings. • Represent SERCO at high-level meetings with workforce boards, regional stakeholders, and employer roundtables. Recruitment & Talent Alignment • Oversee employer job orders, candidate sourcing strategies, and placement outcomes to ensure alignment with employer demand and sector priorities. • Ensure the use of effective pipelines, including WorkInTexas, LinkedIn, sector partnerships, and higher education institutions. • Evaluate recruiter performance, candidate quality, and overall recruitment effectiveness across all levels (entry, mid, senior). Strategic Planning & Performance Management • Align business services activities with workforce board strategies, targeted industry initiatives, and regional economic development plans. • Monitor and report on unit-wide performance, outcomes, and compliance with contractual benchmarks. • Develop and implement continuous improvement strategies, corrective action plans, and innovative approaches to strengthen employer services. • Collaborate with Quality Assurance and Compliance teams during monitoring reviews and respond to findings. Community & External Representation • Represent SERCO's business services at workforce board meetings, industry forums, and community events. • Promote workforce system services including on-the-job training, layoff aversion, grant programs, and employer tax incentives. • Build visibility and credibility for SERCO through consistent outreach, presentations, and participation in community initiatives. Minimum Qualifications Education: • Bachelor's degree in Business Administration, Human Resources, Workforce Development, or related field required. • Master's degree preferred. Experience: • Minimum 7 years of progressive experience in workforce development, employer engagement, or business development. • At least 3-5 years in a supervisory or management capacity, overseeing multi-level teams and employer engagement functions. • Demonstrated experience building employer partnerships, leading recruitment strategies, and aligning services with labor market needs. Skills & Abilities: • Strong leadership, coaching, and staff development skills. • Advanced knowledge of local labor markets, industry trends, and workforce programs. • Excellent communication, negotiation, and relationship-building abilities. • Proficiency with workforce systems (e.g., WorkInTexas), data reporting, and Microsoft Office Suite. • Strong organizational skills with ability to manage multiple priorities and deadlines. SPECIAL REQUIREMENTS: 1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Business Service Manager ****************************************** Willo is a platform for structured, asynchronous, video creation and sharing. We help organizations everywhere discover and connect with more people. app.willotalent.com

The Technology Technician plays a crucial role in managing equipment, maintaining records, and providing IT support to ensure the continuity of systems and tools. This position involves responsibility for overseeing equipment management, personnel logs, and IT training records. Additionally, the Technology Technician serves as a light Support Help Desk resource, offering advice, implementing solutions, and ensuring the seamless operation of technology systems. Responsibilities: 1. Equipment Management: - Oversee the management and maintenance of technology equipment, including computers, peripherals, and other hardware. - Track equipment inventory, conduct regular audits, and ensure proper documentation and labeling. - Perform routine equipment maintenance and coordinate repairs or replacements as needed. 2. Personnel Logs: - Maintain accurate personnel logs related to technology staff, including hiring and termination records. - Update personnel information, job roles, and access permissions as necessary. - Ensure compliance with relevant organizational policies and procedures. 3. IT Training Records: - Establish and maintain IT training records for technology staff. - Track training progress, certifications, and skill development. - Coordinate training sessions and ensure staff is up-to-date with relevant technology skills. 4. Support Help Desk: - Serve as a light Support Help Desk resource, providing advice and guidance to end-users. - Address and resolve technical issues, including software and hardware problems. - Collaborate with the IT team to implement solutions and ensure system continuity. 5. System and Tools Management: - Assist in the management and maintenance of IT systems and tools. - Perform system updates, installations, and configurations as needed. - Collaborate with IT staff to identify areas for improvement and implement enhancements. Qualifications: - Associate's degree in information technology, computer science, or a related field is preferred. - Proven experience in equipment management and IT support roles. - Knowledge of IT training and development processes. - Strong organizational and record-keeping skills. - Excellent problem-solving and troubleshooting abilities. - Effective communication and interpersonal skills. - Familiarity with IT systems and tools. - Ability to work independently and collaboratively. SPECIAL REQUIREMENTS: 1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to make required site visits or trainings Must have Physical demands and work environment: The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. General sign off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. I have read and understand this explanation and . I acknowledge that I am employed by G&A Partners and SERCO of Texas and assigned the duties described in this document. I have read the above and understand that I am responsible for carrying out the duties described within the , as well as additional responsibilities as assigned. I understand my FLSA classification has been established in accordance with applicable federal and state laws and that I will be paid accordingly. I acknowledge that non-exempt employees will be paid at the overtime rate for any time worked beyond 40 hours in a given work week. I further understand that overtime must be preapproved by my immediate supervisor or a member of the management team. In the interest of maintaining accurate records, I agree to report my actual time worked using the system designated by management. I understand that my performance will be rated based upon the performance expectations attached as an addendum to the job description. I understand that this document does not represent a written employment contract and does not alter the at-will status of my employment. Either the Company or I have the right to terminate my employment at any time

SUMMARY: The Admin/Clerk provides essential administrative and clerical support to ensure smooth and efficient office operations. This role is responsible for payroll processing support, timesheet allocation reviews, mileage validation, and report generation to track and control expenditures. Additionally, the Admin/Clerk serves as the Lyso Administrator, ensuring all mandatory staff training records, form validations, and documentation are audit-ready. The position also processes files, and performs general office management tasks supporting Operations manager in a fast-paced, high-volume environment. DUTIES AND RESPONSIBILITIES Administrative Support • Adheres to the mission, vision, and values of SERCO. • Provides clerical and administrative assistance to the Operations Manager to ensure smooth office workflow. • Processes, organizes, and maintains files in compliance with organizational and audit requirements. Payroll & Timekeeping • Reviews and validates employee timesheet allocations to ensure accuracy and compliance with funding sources. • Supports payroll processing by identifying discrepancies and coordinating corrections. • Reviews and validates mileage reports to ensure alignment with MIP records and organizational policy. Reporting & Expenditure Tracking • Generates reports to track line-item expenditures and flag potential overages. • Provides expenditure analysis to the Operations Manager to support budget oversight. Training Administration -back up (LISO Administrator) • Maintains and tracks mandatory staff training records. • Ensures all training documentation, form validations, and compliance records are audit-ready. • Coordinates with Lead LISO and supervisors to address upcoming or overdue training requirements. • Sends monthly termination and activation reports Compliance & Quality Control • Ensures all assigned administrative processes meet federal, state, and board compliance requirements. • Maintains confidentiality of employee and organizational records. Other Duties • Assists with special projects, data entry, and other administrative tasks as assigned by the Operations Manager. • Contribute to special projects and initiatives as required. DESIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: • General office procedures, administrative workflows, and recordkeeping practices. • Payroll processing, timekeeping allocations, and mileage reimbursement protocols. • Financial tracking and reporting tools. • Compliance requirements related to documentation and audit readiness. Skills in: • Data entry with speed and accuracy. • Generating and reviewing expenditure and budget reports. • Using Microsoft Office Suite (Word, Excel, Outlook) and database systems. • Organizing and prioritizing multiple tasks to meet strict deadlines. Ability to: • Maintain accurate and organized records in both physical and electronic formats. • Identify discrepancies and take corrective action in coordination with management. • Communicate clearly and professionally in both oral and written formats. • Maintain confidentiality of sensitive information. • Work independently and as part of a team in a fast-paced environment. EDUCATION AND EXPERIENCE: • High school diploma or GED required; Associate's degree in Business Administration, Accounting, or a related field preferred. • Minimum of two (2) years of administrative, payroll, or clerical experience in a high-volume office environment; experience in a non-profit or workforce development setting preferred. • Experience using accounting or financial software (MIP preferred) and payroll/timekeeping systems. • Prior experience validating mileage reports, tracking expenditures, or supporting budget monitoring is preferred. SPECIAL REQUIREMENTS: 1. Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to make required visits. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up a display area. 2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. ******************************************

Summary: The Career and Education Manager provides oversight and strategic leadership for career advising, education planning, and training services across Workforce Solutions programs. This role supervises Professional Career Advisors, Case Managers, and Education & Training Specialists to ensure customers receive comprehensive career guidance, access to financial aid, and support in completing postsecondary education or training aligned with high-growth career pathways. The manager ensures service delivery meets contractual standards, aligns with regional workforce goals, and results in successful employment outcomes for customers. Key Responsibilities Team Oversight & Leadership Supervise Career Advisors, Case Managers, and Education & Training Specialists, ensuring effective delivery of career planning, advising, and education services. Ensure staff meet performance standards, submit payroll accurately and timely, and maintain accountability for service outcomes. Provide ongoing coaching, mentoring, and professional development for assigned staff. Career Services & Advising Oversight Oversee career exploration, labor market guidance, resume reviews, and job search assistance provided to customers. Ensure staff assist customers in developing comprehensive career service plans, including assessments and individualized employment goals. Provide oversight of referrals to training, apprenticeships, and education programs when required for career advancement. Education & Training Services Oversight Ensure staff assist customers in accessing financial aid, scholarships, and literacy resources to support training enrollment. Maintain strong partnerships with postsecondary institutions and training providers across the region. Monitor education outcomes including enrollment, retention, and completion of credential or degree programs. Compliance & Performance Monitoring Monitor case documentation, data entry, and reporting to ensure compliance with federal, state, and workforce board requirements. Review performance outcomes, including employment placement, retention, and wage benchmarks. Oversee corrective action plans and continuous improvement strategies. Strategic Planning & Community Engagement Align career and education services with workforce board priorities and targeted industries. Identify gaps in service delivery and recommend improvements to career pathways, advising models, and education programs. Represent the Career and Education Unit at workforce board meetings, community forums, and education partnership events. Minimum Qualifications Bachelor's degree in workforce development, education, counseling, social sciences, or related field (Master's preferred). At least 5 years of experience in workforce development, education services, career advising, or case management. Minimum 3 years of supervisory or management experience. Strong knowledge of labor market trends, education systems, and career pathways. Excellent interpersonal, organizational, and leadership skills. Proficiency with Microsoft Office and workforce systems (e.g., WorkInTexas, TWIST). Top of Form Bottom of Form SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. ****************************************** Career and Education Manager Willo is a platform for structured, asynchronous, video creation and sharing. We help organizations everywhere discover and connect with more people. app.willotalent.com

Summary: Managers are directly responsible for the staff and service to customer. The manager sets the tone for the office and communicates with staff the expectations for quality service and expected accomplishments. Managers are the example for responsibility and accountability and work with supervisors in supporting staff in performing their duties. Key Responsibilities: • Clearly communicates expectations and priorities to office staff • Delegate and review the status of on-going task of supervisors to assure expectations are being met • Communicates throughout every level of the Workforce Solutions system • Directly supervise and evaluate the performance of staff • Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives • Understand and implement the franchise requirements - Mission, Core values, Standards and Guidelines • Lead meetings with other members of the management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to the Workforce Solutions • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. • Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency and results • Serve on work groups to develop work plans for projects and new initiatives • Manage special projects and assignments when required • Ensure supervisors understand, implement and train staff on how to meet contract performance objectives • Maintain a safe work environment and ensures staff attend appropriate safety training • Coordinate work activities of the office with other offices to improve services to our customers • Manage the overall operations and daily activities of the office to include but not limited to managing expenditures • Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks • Manages Human Resources: • Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions • Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations • Evaluates and recommends personnel actions including salary increases, bonuses, and • improvement plans • Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary • Documents coaching, on-the-job training of new employees, and arranges for training • Ensures staff accurately determines eligibility for and awards Workforce Solutions financial • aid equitably and according to priority guidelines • Staffs the office to make sure customers receive service timely and adequate staff is available • Utilizes a platform to receive customer service feedback and regularly reviews this to • implement improvement • Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers • Uses good judgment in resolving customer complaints and monitors customer satisfaction • Communicates with management across the system and staff to coordinate a response to workforce needs • Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers • Represents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels and committees • Works cooperatively with all parts and divisions of Workforce Solutions. • Ensures offices are clean, presentable, and conducive to a professional environment • Ensures timely and accurate data entry • Maintains and assures confidentiality of all customer files and Personally Identifiable • Ensures cash substitutes are safeguarded and equipment is secure Minimum Qualifications Education: Bachelor's degree in business administration, human resources, social services, or related field. An associate degree with four (4) years of directly related experience in workforce development or program management may substitute. Experience: Minimum of three (3) years of supervisory or management experience in workforce development, human services, or related fields. Experience overseeing staff, managing performance, and ensuring compliance with program or contract requirements preferred. Skills & Abilities: • Strong leadership, supervisory, and team-building skills with the ability to set expectations and hold staff accountable. • Excellent communication and interpersonal skills to engage with staff, management, partners, and the community. • Knowledge of workforce development programs, performance standards, and compliance requirements. • Ability to analyze processes, set goals, and implement improvements for office operations. • Proficiency with Microsoft Office and case management/workforce systems (e.g., WorkInTexas.com, TWIST). • Strong organizational and decision-making skills with the ability to manage multiple projects and priorities. Other Requirements: • Must maintain confidentiality and comply with federal, state, and workforce board regulations. • Ability to travel locally for meetings, trainings, and community events. • Bilingual (English/Spanish) preferred. SPECIAL REQUIREMENTS: 1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Career Office Manager ****************************************** Willo is a platform for structured, asynchronous, video creation and sharing. We help organization's everywhere discover and connect with more people. app.willotalent.com

Job Description The Regional Compliance Specialist ensures full compliance with federal, state, and Board policies across workforce programs administered within the Gulf Coast and five other regions served by SERCO across Texas. This position supports operations across six contracts and may be required to travel onsite as needed to workforce center locations. The role is primarily remote, with regional travel to support quality assurance, technical assistance, and performance improvement. The Compliance Specialist monitors case management documentation, program performance data, customer service practices, and internal controls. They work closely with center leadership, program staff, and quality assurance teams to drive continuous improvement, prevent disallowed costs, and ensure outcomes meet or exceed contractual benchmarks. Key Responsibilities Compliance Monitoring & Risk Mitigation Conducts regular file reviews and case audits to ensure compliance with WIOA, TWC, and Board policies across Adult, Dislocated Worker, Youth, SNAP, TANF/Choices, NCP, and RESEA programs. Identifies non-compliant practices and collaborates with center staff to correct issues timely and prevent reoccurrence. Develops and maintains tracking logs to monitor recurring trends, performance gaps, and high-risk areas. Technical Assistance & Capacity Building Provides on-site and remote technical assistance to center staff on data entry standards, service eligibility, case note documentation, and performance requirements. Participates in new staff onboarding and training efforts as a subject matter expert on compliance and contract deliverables. Maintains current knowledge of federal, state, and Board regulations and translates updates into actionable guidance for field operations. Performance & Data Integrity Oversight Works closely with the Quality Assurance Manager and Performance Analyst to validate TWIST/WIT/WPS data accuracy, verify credential entries, and support measurable skill gains and employment outcomes. Supports implementation of corrective action plans and contributes to internal QA tools and procedures. Reviews RESEA scheduling and attendance processes to address no-shows and drive engagement. Cross-Program & Multi-Contract Support Serves as a regional resource to center managers, case managers, and performance staff by troubleshooting program eligibility, case flow, and procedural inconsistencies. Supports all six SERCO contracts across Texas, with flexibility to address Board-specific policies and procedures. Participates in mock audits and prepares documentation in anticipation of Board, TWC, or federal monitoring reviews. Minimum Qualifications Bachelor's degree in Public Administration, Social Work, Business, or a related field (or equivalent experience). Minimum of 3 years of experience in workforce development, case management, or quality assurance within WIOA or similar programs. Strong working knowledge of WIOA regulations, FMGC, TWC guidelines, and Board-level policy directives. Exceptional attention to detail, analytical thinking, and ability to multi-task across multiple priorities. Preferred Qualifications Experience with WIT and workforce reporting systems. Experience supporting multiple regions or multi-program environments. Bilingual (English/Spanish) preferred.

Job Description Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards. Key Responsibilities: · Supervise and support a team of Triage Specialists · Monitor call volumes, appointment activity, and triage quality · Track KPIs such as average handle time, customer satisfaction, and WAVE accuracy · Coordinate with the specialized units for issue escalation and staff updates · Facilitate training, coaching, and quality assurance · Serve as the point of contact for regional leadership and career office coordination

SUMMARY: The Administrative Assistant provides comprehensive administrative and operational support to the Project Director to ensure the efficient management of SERCO's Workforce Solutions regional operations. This role enhances the Director's capacity to meet programmatic, compliance, and performance goals by coordinating logistics, managing information flow, facilitating communication across internal and external stakeholders, and managing incoming requests (from clients, partners, corporate, and internal teams) to ensure timely execution and delivery of project commitments. DUTIES AND RESPONSIBILITIES: • Adheres to the mission, vision, and values of SERCO. • Provides high-level administrative support to the Project Director to enable strategic and operational efficiency. • Manages the Project Director's calendar, meetings, travel arrangements, and project timelines to ensure timely execution of deliverables. • Facilitates internal and external communication between the Project Director and regional offices, Board officials, TWC representatives, employers, and community partners through online tools such as Webex, Zoom, Teams, Dropbox, OneDrive, and Google Docs. • Coordinates logistics and documentation for management meetings, stakeholder engagements, and compliance reviews. • Assists with preparation, proofreading, and tracking of correspondence, board reports, performance dashboards, fiscal documents, and procurement files to support workforce program operations. • Maintains the Project Director's files and records in an efficient, accessible distribution and retrieval system for audit readiness and compliance. • Manages incoming requests on behalf of the Project Director (from clients, partners, corporate, and internal teams), tracks deadlines, and ensures timely completion and follow-through on deliverables. • Assists with transcription of minutes for leadership team meetings and monitors follow-up action items to completion. • Assists with budget tracking, travel forms, expense reports, and procurement documentation related to Project Director expenditures. • Supports communication efforts, including maintaining social media posts, drafting communications, and coordinating webinar and training logistics for regional offices. • Oversees routing, monitoring, and recording of incoming/outgoing correspondence; ensures proper escalation, response tracking, and filing. • Supports the Director in facilitating annual schedules for staff development, employee training, procurement deadlines, and compliance monitoring. • Completes operational and research tasks to support corporate initiatives, program development, and system innovation. • Performs other duties as assigned to advance organizational objectives and support workforce system effectiveness. DESIRED KNOWLEDGE, SKILLS AND ABILITIES: • Demonstrated excellence in organizational and office management skills within both remote and virtual environments. • Advanced proficiency in word processing, spreadsheets, databases, workflow mapping, research, social media, and online collaboration tools. Must be highly skilled in using software such as Office 365 (Outlook, Word, Excel, Publisher, PowerPoint, SharePoint, OneDrive, MS Planner, Visio), Boomerang, Dropbox, Google Docs, SurveyMonkey, Constant Contact, PDF Suite, DocuSign, and web design platforms (e.g., Wix or similar). • Exceptional writing, editing, and communication skills. • Bilingual (English/Spanish) required. • Excellent interpersonal skills with the ability to work effectively with diverse internal and external stakeholders. • Ability to work flexibly in both traditional office and home-based office environments. • Requires discretion, confidentiality, and the secure handling of all corporate information and sensitive data/records. • Must be willing and able to travel within the state of Texas. EDUCATION AND EXPERIENCE: • Bachelor's degree preferred an equivalent combination of education and experience may be substituted. • Minimum of three (3) years of experience providing administrative support to senior or executive-level management (e.g., CEO, Director, COO). • Experience coordinating projects and supporting personnel management strongly desired. • Professional demeanor and appearance required. SPECIAL REQUIREMENTS: 1. Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to make required visits. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up a display area. 2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Administrative Assistant ************************************* XkPq/ Willo is a platform for structured, asynchronous, video creation and sharing. We help organization's everywhere discover and connect with more people. app.willotalent.com

Job Description Works with SERCO customers in the WIOA Youth program to provide direction in developing the best and quickest route to self-sufficiency. Conducts intake and case management activities and provides supportive services to customers. DUTIES AND RESPONSIBILITIES: Adheres to the mission of SERCO. Interviews customers or their authorized representatives to gather information to assess service needs. Responsible for the intake process of center customers to determine eligibility for services. Conduct in-depth interviewing, testing, and skills assessment of eligible participant for entry into career center activities. Completes applicant documents and forms accurately and expeditiously. Follow standard procedures to administer and evaluate interest, aptitude, and achievement tests and work samples. Provide assessment results to assist participants, etc., in setting appropriate goals and identifying appropriate education and training options. Assists in developing materials and conducts workshops, job clubs and other customer group meetings, for all programs. Assists customers to access basic self-help services through effective use of the resource center. Keeps abreast of revisions and changes affecting the eligibility of applicants, and reporting requirements. Refers applicants who are ineligible or have other training interests to other agencies, training centers or community organizations, as appropriate. Maintains detailed participant records in compliance with agency's policies and procedures. Inputs information into and maintains TWIST records (daily). Compiles and distributes accurate intake and assessment reports. Performs other work-related duties as needed and/or as assigned. DESIRED KNOWLEDGE, SKILLS AND ABILITIES: Ability to properly interview and screen clients for services. Ability to read and interpret eligibility requirements. Ability to properly administer and score assessment instruments. Ability to prepare reports. Ability to accurately calculate income levels. Ability to analyze participants' documents to determine eligibility. Skills in establishing rapport with participants. Knowledge of assessment tools used in workforce center applications. Knowledge of basic mathematics to include addition and subtraction. Knowledge of and ability to use personal computer. Excellent communication skills. Bilingual (English/Spanish) preferred. Must treat customers with dignity and respect. Must be able to travel within state. EDUCATION AND EXPERIENCE: Associate degree with coursework in Psychology, Sociology, or related field. Two (2) year of related experience performing intake and certification work, or a combination of experience and education. Or has been employed with SERCO in a Temporary position for at least 6 months. SPECIAL REQUIREMENTS: Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. Must have access to reliable transportation in order to make required home visits and travel within service area. Physical demands and work environment: The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employees is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extend periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Employment Opportunity Employer

SUMMARY: The Accounting Coordinator, under the supervision of the Director of Finance, is responsible for managing local financial transactions, reconciliations, and contract-related fiscal tracking. This position performs a variety of accounting tasks, including invoice preparation, journal and ledger maintenance, and preparation of financial records and reports. The Accounting Coordinator also supports audit and monitoring activities, ensuring accuracy, compliance, and timely processing of financial data in accordance with organizational policies and funding requirements. DUTIES AND RESPONSIBILITIES: Financial Processing & Reporting Adhere to the mission, values, and standards of SERCO in all financial operations. Prepare and submit monthly invoices, expenditure reports, and variance reports to the Workforce Board in accordance with required timelines. Process and reconcile related costs in advance of monthly invoicing, including credit card payments, travel expenses, and other allowable costs. Prepare, correct, and post recurring journal entries to the general ledger, ensuring proper documentation in compliance with corporate policies and procedures. Maintain assigned general ledger accounts and prepare reconciliation reports to ensure accuracy and completeness. Compliance & Cost Allocation Work in coordination with the Finance Manager to ensure strict adherence to the cost allocation plan in accordance with corporate policies and applicable government regulations. Conduct internal contract desk reviews to ensure compliance with budgetary and contractual requirements. Audit & Monitoring Support Assist in preparing for and supporting internal and external monitoring reviews and audits by providing required documentation, responding to inquiries, and resolving discrepancies. Collaborate with program and finance staff to address and resolve audit findings or monitoring concerns in a timely manner. Budget Preparation & Analysis Assist in preparing budgets and budget revisions, analyzing financial performance against approved budgets, and preparing actual-to-budget forecasts. Provide timely and accurate financial data to support decision-making by management. Financial Analysis & Problem-Solving Generate financial reports and statements, research and resolve discrepancies, and distribute accurate information to appropriate stakeholders. Other Duties Perform additional accounting and finance-related tasks as assigned to support the Finance Department and organizational goals. Education and Experience: Bachelor's degree from an accredited four-year college or university in Accounting, Business Administration, or a related field; CPA or Master's degree preferred. Four (4) years of experience in general accounting, auditing, fiscal management, and/or government accounting, preferably in the nonprofit sector. Knowledge of Generally Accepted Accounting Principles (GAAP) and other applicable accounting standards and procedures. Proficiency in Microsoft Office (Word, Excel, Outlook) and accounting software; knowledge of MIP preferred. Strong interpersonal skills with the ability to communicate effectively and build professional relationships with employees, auditors, and external partners. Ability to manage multiple priorities, shift focus quickly, and maintain accuracy and professionalism under deadline pressure. Strong organizational skills and the ability to work independently while meeting strict deadlines. Excellent verbal and written communication skills. Willingness to work a flexible schedule, including evenings or weekends as required. SPECIAL REQUIREMENTS: Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. Must have access to reliable transportation in order to make required visits. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. /or move up to 25 pounds, must be able to set up a display area. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Accounting Coordinator ****************************************** Willo is a platform for structured, asynchronous, video creation and sharing. We help organizations everywhere discover and connect with more people. app.willotalent.com

Job Description About Us: Join our dynamic team at SERCO of Texas, where innovation and excellence are at the forefront of our mission. We are committed to growing our community through workforce development. Our team is passionate about delivering outstanding results and providing top-notch services to our clients. We are searching for a seasoned Director of Operations to propel our operational strategies and initiatives to new heights. Job Summary: The Director of Operations will play a crucial role in overseeing, strategizing, and optimizing the daily operations within our organization. This role entails working closely with cross-functional teams to ensure efficient and effective operations, driving the company's success and growth. The ideal candidate will possess exceptional leadership skills, operational expertise, and a proven track record in operational excellence. Key Responsibilities: - Lead and manage the operational functions of the company, ensuring seamless execution of processes and efficient resource utilization. - Develop and implement strategic initiatives to enhance operational performance, productivity, and profitability. - Collaborate with department heads to align operational strategies with business objectives and foster a culture of continuous improvement. - Analyze operational data and metrics to identify areas for improvement and drive actionable insights and decisions. - Ensure compliance with all relevant regulations, policies, and procedures to uphold company integrity and standards. - Lead and inspire a diverse team of operational staff, promoting professional development and high performance. - Manage budgets, forecasts, and financial planning to optimize operational expenses and drive cost efficiency. - Enhance operational workflows and processes through automation, systems integration, and innovative solutions. Qualifications: - Bachelor's degree in Business Administration, Operations Management, or a related field; a Master's degree is highly desirable. - Strong knowledge of operational processes, strategic planning, and performance management. - Excellent leadership, communication, and interpersonal skills. - Demonstrated ability to lead cross-functional teams and manage multiple projects effectively. - Proficient in using operational management software and tools. - Strong analytical and problem-solving skills with a results-oriented mindset. Why Join Us: - Competitive salary and performance-based bonuses. - Comprehensive benefits package, including health, dental, and retirement plans. - Opportunity to work in a collaborative and innovative environment. - Career advancement opportunities within a growing organization. - Commitment to work-life balance and employee well-being. Serco of Texas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Position open until filled.

SUMMARY: The Business Services Representative (BSR) establishes linkages with employers and local businesses, markets the Center services to employers to create job opportunities and job placements for Center participants. The BSR plays a pivotal role in connecting employers with job seekers and promoting the resources and services of our workforce programs. They are bridge between employers and job seekers, ensuring that the right candidates are matched with the right employment opportunities. Responsibilities will encompass outreach, employer engagement, job posting assistance, candidate recruitment, and exceeding performance goals set by the Business Services Manager or Project Director. DUTIES AND RESPONSIBILITIES: Adheres to the mission of SERCO. Employer Outreach and Engagement: Job Posting and Candidate Recruitment: 4. Goal Achievement and Accountability: 5. Stakeholder Collaboration: 6. Resource Marketing: 7. Data Integrity and Documentation: SKILLS AND KNOWLEDGE: Proven experience in business development, employer relations, or sales, preferably in a workforce development or related context. Excellent communication and interpersonal skills, with the ability to engage and influence a diverse range of stakeholders. Strong organizational skills and the ability to manage multiple tasks and priorities effectively. Familiarity with employment services, workforce programs, and the local job market. Proficiency in data management, analysis, and reporting. Customer-focused mindset with a commitment to exceeding goals and expectations Be a results-driven individual with a passion for connecting employers with qualified candidates and contributing to workforce development initiatives Bilingual (English/Spanish) beneficial; but not required Education: Bachelor's degree in Business, Marketing, Human Resources, or a related field (or equivalent experience). Alternative requirements are a minimum of 60 hours from an accredited college or University and 3 years of relevant experience or graduation from high School/GED and 5 years relevant experience SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to make required site visits or trainings Must have Physical demands and work environment: The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer

SUMMARY: The Project Director is responsible for leading, managing, and overseeing the operations of Workforce Solutions region. This position requires extensive experience in workforce development, particularly with managing federally funded programs and One-Stop operations. The Director ensures excellence in service delivery to employers, job seekers, and community stakeholders, and aligns operations with local Workforce Development Board (Board), Texas Workforce Commission (TWC), and federal WIOA requirements. The Director drives performance, compliance, and innovation across workforce programs and builds strong partnerships to meet regional economic and workforce needs. DUTIES & RESPONSIBILITIES Strategic Leadership & System Design • Exercise advanced professional judgment and strategic decision-making to design, lead, and sustain a high-performing workforce development system in partnership with the local workforce development board, employers, elected officials, and state/federal agencies. • Plan, develop, implement, and evaluate innovative workforce solutions and operational strategies to achieve Board goals, meet funder requirements, and deliver measurable results for employers, job seekers, and students. • Serve as the primary liaison and relationship manager for SERCO with the Texas Workforce Commission, Health and Human Services Commission, school districts, higher education institutions, community-based organizations, and other key stakeholders. Operations & Program Oversight • Direct the establishment, management, and continuous improvement of SERCO-managed Workforce Solutions/One-Stop Centers in accordance with all applicable laws, regulations, and Board policies. • Oversee daily operations across multiple funding streams, ensuring alignment with One-Stop guidelines, customer service excellence, and performance accountability. • Coordinate with Board and state officials to manage program transitions, including the negotiation and transfer of facilities, equipment, and personnel. • Ensure compliance and quality execution of all federally and state-funded programs, including fiscal management, procurement, facilities, and human resources. Fiscal Accountability & Performance Management • Assume full responsibility for the effective stewardship of funds, ensuring expenditures are allowable, reasonable, necessary, and aligned with program goals. • Establish operational and performance benchmarks for each program, monitor progress, and make strategic adjustments to achieve or exceed contractual targets. • Conduct regular performance reviews, recommend staffing assignments, and align resources to maximize service outcomes and ROI. • Community Engagement & Advocacy • Represent SERCO and the workforce development system to community residents, business leaders, government agencies, and partner organizations, strengthening the organization's visibility and impact. • Lead community needs assessments, labor market analysis, and program development efforts to address evolving workforce challenges and opportunities. • Foster collaborations to advance initiatives such as welfare-to-work, school-to-career, sector partnerships, and talent pipeline development. Innovation & Business Services Leadership • Provide strategic guidance and oversight for the business services function, ensuring employer engagement strategies are data-driven, industry-aligned, and responsive to market demands. • Drive continuous improvement and innovation in service delivery, leveraging technology, partnerships, and best practices to enhance access, efficiency, and customer satisfaction. Governance & Stakeholder Engagement • Actively participate in Board committees, policy development workgroups, and regional/state workforce taskforces to influence system design and policy priorities. • Maintain transparent communication and reporting to the Board, funders, and partners on performance, fiscal integrity, and strategic initiatives. Other • Perform additional duties as assigned to support organizational objectives and community workforce needs. EDUCATION & EXPERIENCE • Bachelor's degree from an accredited college or university in Business Administration, Public Administration, Social or Behavioral Sciences, or a closely related field. • Minimum of six (6) years of progressively responsible experience in workforce development, economic development, or a closely related field, including program administration, compliance, and performance management. • At least five (5) years in a senior administrative or management capacity, with demonstrated success overseeing multi-program, multi-site operations. • Management experience in the Workforce Development System, including One-Stop operations and Business Services, may substitute for the degree requirement on a year-for-year basis (minimum of four years required). • Proven ability to interpret and apply federal, state, and local regulations, with a track record of meeting or exceeding performance benchmarks under WIOA or similar funding streams. • Skilled in staff supervision, organizational development, and change management, with the ability to lead diverse teams toward measurable outcomes. • Deep understanding of the needs and challenges of target populations, including job seekers, youth, dislocated workers, and underserved communities. • Demonstrated ability to build and maintain partnerships with board partners, co-located contractors, employers, community organizations, educational institutions, and government agencies to advance workforce solutions. SPECIAL REQUIREMENTS: 1. Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to make required visits. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up a display area. 2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Project Director ****************************************** Willo is a platform for structured, asynchronous, video creation and sharing. We help organizations everywhere discover and connect with more people. app.willotalent.com

Summary: The Business Services Unit/Recruiter Supervisor provides leadership and oversight for SERCO's Business Services (BS) and Recruitment teams, ensuring employer engagement, recruitment, and placement activities align with workforce board priorities and contractual performance standards. This role supervises Business Consultants and Recruiters (I-III), ensuring staff deliver high-quality services to employers and job seekers while meeting benchmarks for compliance, performance, and customer satisfaction. The supervisor fosters partnerships with employers, industry associations, and community stakeholders to expand job opportunities and ensure that the BS unit operates efficiently, with accurate reporting and timely payroll submission. Key Responsibilities Team Leadership & Oversight Supervise and support Business Consultants and Recruiters, providing coaching, training, and mentoring to ensure high performance and professional development. Monitor daily activities, verifying that payroll for assigned staff is completed and submitted on time. Ensure accountability for recruitment goals, performance outcomes, and compliance with Workforce Solutions standards. Serve as point of escalation for staff, employer, or operational concerns. Employer Engagement & Business Development Guide the team in building and maintaining strong relationships with employers, chambers of commerce, economic development groups, and industry associations. Oversee employer consultations to ensure staff provide accurate labor market insights, customized recruitment strategies, and Workforce Solutions services. Promote job fairs, customized hiring events, layoff aversion, and on-the-job training programs. Ensure consistent follow-up with employers to measure satisfaction and improve service delivery. Recruitment & Placement Oversight Supervise employer job orders, candidate referrals, and placements to ensure alignment with employer needs and regional demand. Monitor recruiter strategies for sourcing, screening, and referring qualified candidates through WorkInTexas, LinkedIn, and other pipelines. Ensure proper documentation of employer interactions, candidate referrals, and placements in workforce systems. Track unit-wide recruitment outcomes, trends, and performance measures, providing regular reports to leadership. Performance Monitoring & Compliance Ensure staff maintain accuracy and timeliness in data entry, case management, and employer services documentation. Monitor compliance with Workforce Board regulations, contractual requirements, and data integrity standards. Oversee corrective action plans, continuous improvement strategies, and staff accountability for deficiencies. Coordinate with Quality Assurance and Compliance teams to support monitoring efforts and address findings. Strategic Planning & Continuous Improvement Align BS Unit activities with workforce board goals, industry sector strategies, and labor market priorities. Identify service gaps and recommend enhancements to recruitment pipelines, employer outreach, and business engagement practices. Provide input for unit budgets, staffing, and resource allocation. Represent the Business Services Unit at workforce board meetings, industry forums, and community events to strengthen partnerships and visibility. Minimum Qualifications Education: Bachelor's degree in business administration, human resources, workforce development, or related field. Associate degree with additional relevant experience may substitute; Master's degree preferred. Experience: At least 5 years of progressive experience in workforce development, recruitment, or employer engagement. Minimum 3 years of supervisory or team leadership experience. Strong knowledge of local labor market trends, industry sectors, and employer engagement practices. Skills & Abilities: Demonstrated leadership skills with the ability to supervise, coach, and develop staff. Strong recruitment, business development, and employer relations experience. Knowledge of workforce systems (e.g., WorkInTexas), labor market data, and compliance standards. Excellent communication, negotiation, and relationship-building skills. Proficiency with Microsoft Office Suite and workforce management systems. Strong organizational skills with ability to manage multiple priorities and meet deadlines. SPECIAL REQUIREMENTS: Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application. Business Services Unit / Recruiter Supervisor ****************************************** Willo is a platform for structured, asynchronous, video creation and sharing. We help organizations everywhere discover and connect with more people. app.willotalent.com