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Become A Server And Certified Trainer

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Working As A Server And Certified Trainer

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $23,000

    Average Salary

What Does A Server And Certified Trainer Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

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How To Become A Server And Certified Trainer

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Server And Certified Trainer Career Paths

Server And Certified Trainer
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Human Resources Assistant Human Resources Generalist
Human Resources Manager
7 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Account Manager
5 Yearsyrs
Teller Specialist Team Leader
General Manager
6 Yearsyrs
Teller Specialist Consultant
Sales Manager
5 Yearsyrs
Teller Service Representative Account Executive
Branch Manager
6 Yearsyrs
Hostess Specialist Account Executive
District Manager
7 Yearsyrs
Hostess Substitute Teacher Account Executive
Sales Account Manager
6 Yearsyrs
Hostess Teacher Consultant
Service Manager
6 Yearsyrs
Substitute Teacher Consultant General Manager
Director Of Food And Beverage
9 Yearsyrs
Substitute Teacher Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Medical Assistant Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Medical Assistant Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Communications Manager
6 Yearsyrs
Waitress Licensed Practical Nurse Senior Technician Specialist
Food Service Director
9 Yearsyrs
Teacher Administrator Owner
Director Of Sales
10 Yearsyrs
Teacher Administrator Manager
Food And Beverage Manager
5 Yearsyrs
Sales Consultant Sales Specialist Owner/Operator
Food Service Manager
5 Yearsyrs
Cook Executive Chef Catering Manager
Catering Sales Manager
5 Yearsyrs
Sales Consultant Business Consultant Business Owner
Entrepreneur
5 Yearsyrs
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Average Length of Employment
Head Waitress 3.3 years
Lead Server 3.0 years
Bartender Server 2.8 years
Beverage Server 2.5 years
Fine Dining Server 2.5 years
Restaurant Server 2.4 years
Cocktail Server 2.4 years
Caterer/Server 2.1 years
Server And Hostess 1.9 years
Cocktail Waitress 1.9 years
Server 1.9 years
Server/Barista 1.4 years
Top Careers Before Server And Certified Trainer
Server 22.1%
Cashier 7.8%
Internship 5.2%
Hostess 4.8%
Manager 4.5%
Bartender 2.8%
Volunteer 2.0%
Supervisor 1.7%
Top Careers After Server And Certified Trainer
Server 29.5%
Manager 5.9%
Bartender 5.6%
Cashier 3.6%
Internship 2.8%
Supervisor 1.7%

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Top Skills for A Server And Certified Trainer

  1. Customer Service
  2. New Servers
  3. Menu Items
You can check out examples of real life uses of top skills on resumes here:
  • Provide outstanding customer service by assisting customers in their meal/beverage choices.
  • Increased accountability through additional responsibilities; training new servers and obtaining opening and closing shifts.
  • Studied new menu items to accurately recommend new and promotional items.
  • Contributed numerous suggestions for improved food safety.
  • Maintained a professional attitude in high-pressured situation; Ensured guest satisfaction and delivered 5-star quality restaurant experience.

Server And Certified Trainer Demographics

Gender

Female

62.1%

Male

30.3%

Unknown

7.7%
Ethnicity

White

64.2%

Hispanic or Latino

15.0%

Black or African American

11.8%

Asian

5.6%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

69.5%

French

7.6%

German

4.5%

Portuguese

2.7%

Russian

2.1%

Italian

1.9%

Chinese

1.8%

Japanese

1.6%

Korean

1.2%

Polish

1.2%

Mandarin

0.9%

Swedish

0.7%

Vietnamese

0.7%

Cantonese

0.7%

Arabic

0.7%

Ukrainian

0.4%

Thai

0.4%

Carrier

0.4%

Romanian

0.3%

Hebrew

0.3%
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Server And Certified Trainer Education

Schools

University of Phoenix

14.0%

University of Central Florida

9.1%

Arizona State University

7.4%

University of South Florida

5.7%

University of North Texas

5.5%

University of Houston

5.0%

Texas State University

5.0%

Georgia State University

4.6%

Kaplan University

4.0%

Florida Atlantic University

4.0%

Metropolitan State University of Denver

4.0%

Johnson & Wales University

3.8%

Sam Houston State University

3.7%

California State University - Fullerton

3.7%

Florida State University

3.7%

Valencia College

3.5%

Southern New Hampshire University

3.4%

The Academy

3.3%

Liberty University

3.3%

Texas A&M University

3.3%
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Majors

Business

22.8%

Psychology

9.7%

Nursing

6.9%

Communication

6.5%

Criminal Justice

5.6%

Accounting

4.6%

Health Care Administration

4.5%

Marketing

4.4%

General Studies

4.2%

Management

3.5%

Biology

3.4%

Medical Assisting Services

3.4%

Hospitality Management

3.3%

Liberal Arts

3.1%

English

2.6%

Kinesiology

2.5%

Sociology

2.5%

Political Science

2.4%

Education

2.2%

Finance

2.0%
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Degrees

Bachelors

44.5%

Other

28.6%

Associate

15.3%

Masters

5.8%

Certificate

3.2%

Diploma

1.4%

License

0.7%

Doctorate

0.4%
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