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Server and certified trainer skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical server and certified trainer skills. We ranked the top skills for server and certified trainers based on the percentage of resumes they appeared on. For example, 29.3% of server and certified trainer resumes contained customer service as a skill. Continue reading to find out what skills a server and certified trainer needs to be successful in the workplace.

15 server and certified trainer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how server and certified trainers use customer service:
  • Provided excellent customer service by accurately fulfilling customers' orders and maintaining the facility and equipment by completing daily tasks.
  • Honed excellent multitasking ability, team player capabilities and exceptional customer service skills in a fast paced environment.

2. New Servers

Here's how server and certified trainers use new servers:
  • Increased accountability through additional responsibilities; training new servers and obtaining opening and closing shifts.
  • Trained new servers on all duties, ensuring that they are ready for the floor before releasing them for normal shifts.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how server and certified trainers use pos:
  • Collaborated POS operation-training sessions for new employees.
  • Entered orders into POS system; prepare daily sales reports for management; and perform heavy cash handling and reconciliation functions.

4. Guest Satisfaction

Here's how server and certified trainers use guest satisfaction:
  • Maintained guest satisfaction and company standards in a high-volume restaurant while performing multiple tasks simultaneously for numerous tables.
  • Maintained a professional attitude in high-pressured situation; Ensured guest satisfaction and delivered 5-star quality restaurant experience.

5. Fine Dining

Here's how server and certified trainers use fine dining:
  • Executed individual and team-based service in a fine dining environment.
  • Fulfilled daily tasks associated with a traditional fine dining restaurant.

6. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how server and certified trainers use safety procedures:
  • Administrated tests regarding food and drink knowledge, safety procedures and alcohol responsibility laws.
  • Enforced safety procedures in accordance with state and federal regulations.

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7. Computer System

Here's how server and certified trainers use computer system:
  • Communicated guests orders through computer system.
  • Familiarized coworkers with new computer systems.

8. Food Orders

Here's how server and certified trainers use food orders:
  • Demonstrated the ability to consistently process and serve multiple food orders while insuring complete customer satisfaction.
  • Communicate professionally with customers by successfully taking drink and food orders.

9. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how server and certified trainers use food service:
  • Provided food service in high end restaurant ensuring customer satisfaction.
  • Maintained restaurant to standards set by corporate office while following proper food service guidelines set forth by local Department of Health.

10. Allergies

Here's how server and certified trainers use allergies:
  • Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten free or vegetarian options.
  • Updated on my knowledge of the menu and new items, including what foods contained certain allergies, and ingredients.

11. Food Preparation

Here's how server and certified trainers use food preparation:
  • Performed food preparation duties such as preparing appetizers, salads, cold dishes, and sauces in a faced pace kitchen.
  • Promoted to a Trainer/ Head Wait and successfully trained new employee's food preparation and service skills while providing quality service.

12. Bartending

Here's how server and certified trainers use bartending:
  • Task of serving guess needs and training the new hire at bartending if did not know how to.
  • Trained and executed all aspects of restaurant depending upon need, including cooking, bartending, etc.

13. Customer Complaints

Here's how server and certified trainers use customer complaints:
  • Diffused customer complaints without manager involvement by using managerial decision making skills on overrides, gift certificates and customer promos.
  • Handle all customer complaints by successfully appeasing dissatisfied customers and turning into satisfied customers by providing a flawless experience.

14. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how server and certified trainers use drink orders:
  • Worked as a server in a busy environment taking food and drink orders and ensuring guests were taken care of.
  • Trained new servers, took food and drink orders in a timely and friendly manner.

15. Quality Customer Service

Here's how server and certified trainers use quality customer service:
  • Provided high quality customer service in a fast-paced, team-oriented environment.
  • Provided quality customer service to guarantee a positive overall dining experience.
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List of server and certified trainer skills to add to your resume

Server and certified trainer skills

The most important skills for a server and certified trainer resume and required skills for a server and certified trainer to have include:

  • Customer Service
  • New Servers
  • POS
  • Guest Satisfaction
  • Fine Dining
  • Safety Procedures
  • Computer System
  • Food Orders
  • Food Service
  • Allergies
  • Food Preparation
  • Bartending
  • Customer Complaints
  • Drink Orders
  • Quality Customer Service
  • Product Knowledge
  • Upselling
  • Beverage Orders
  • Menu Selections
  • Leadership
  • Menu Knowledge
  • Alcoholic Beverages
  • Customer Orders
  • Guest Complaints
  • Customer Satisfaction
  • Repeat Business
  • Guest Relations
  • To-Go Orders
  • Training Classes
  • Greeting Guests
  • Pleasant Dining
  • FOH
  • Financial Transactions
  • Customer Relations
  • Micros
  • Guest Orders
  • Exceptional Dining
  • Credit Card Transactions
  • Menu Choices
  • Enjoyable Dining
  • Fast Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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