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Top 50 Server And Certified Trainer Skills

Below we've compiled a list of the most important skills for a Server And Certified Trainer. We ranked the top skills based on the percentage of Server And Certified Trainer resumes they appeared on. For example, 23.3% of Server And Certified Trainer resumes contained Customer Service as a skill. Let's find out what skills a Server And Certified Trainer actually needs in order to be successful in the workplace.

These are the most important skills for a Server And Certified Trainer:

1. Customer Service

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high Demand
Here's how Customer Service is used in Server And Certified Trainer jobs:
  • Provided prompt excellent customer service and responded to client requests efficiently and timely.
  • Provide outstanding customer service by assisting customers in their meal/beverage choices.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Greeted customers and provided excellent customer service.
  • Provided excellent customer service, which was recognized by senior management, and was elevated to train new employees very quickly.
  • Delivered excellent customer service in order to provide guests with an enjoyable dining experience.
  • Work well with teammates in order to provide excellent customer service to all guests.
  • Greeted guests and provided pleasant and consistent customer service throughout dining experience.
  • Provide excellent customer service with a warm smile and kind words.
  • Provided Customer Service, Handled Cash Control, Maintained OSHA Compliance
  • Provide good customer service to guests.
  • Deliver Great Customer service as a server and lead new team Up selling options creating a better guest experience members.
  • hire new servers, conduct training classes for new hire servers, peer evaluations, bartender, and customer service.
  • Provided excellent customer service to all customers, train new servers, assist other servers in any way
  • provide customer service, trainer, etc
  • Trained incoming employees on customer service techniques and organizational policies Worked with under performing employees to improve upon performance deficiences
  • Provided excellent customer service by ensuring all orders were taken in a timely manner, and food delivered to customer satisfaction.
  • Uphold company standards at all times Provide superior customer service Train all incoming servers
  • Train new employee's * Handling of cash * Excellent Customer Service skills
  • Manage food and beverage inventory Event set up/ break down Wait on guest Hospitality and customer service

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2. New Servers

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Here's how New Servers is used in Server And Certified Trainer jobs:
  • Increased accountability through additional responsibilities; training new servers and obtaining opening and closing shifts.
  • Trained new servers on all duties, ensuring that they are ready for the floor before releasing them for normal shifts.
  • Trained and supervised new servers to maintain the values and ethics of customer relations.
  • Trained new servers on the art of service and how to exceed guest expectations.
  • Trained new servers on the proper procedures to correctly and efficiently server their guest.
  • Identified as a skill trainer which included training and mentoring new servers.
  • Trained new servers on the Ninety Nines proper practices.
  • Trained new servers and retrained current servers.
  • Train new servers when they are hired.
  • Trained all new servers and bus staff.
  • Trained new servers on guest expectation.
  • Conducted job training for new servers.
  • Help managers train new servers.
  • Trained new servers and hostesses.
  • Train new servers on the flow of the day.
  • Administered pre-developed corporate training program to new servers entering their training period of on-floor observation.
  • Wait tables, train new servers, host, Bartend, to go Specialist, Help in Kitchen when needed.
  • Train new servers, bartenders, and host staff Maintain fiscal responsibility for all transaction taking place at tables.
  • Train new servers in the Carrabba's culture.
  • Train some of the new servers.

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3. Food Preparation

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Here's how Food Preparation is used in Server And Certified Trainer jobs:
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Trained incoming servers to take orders, insure customer satisfaction, and follow HuHot standards of food preparations and customer service.
  • Present menu to diner, suggest dinner courses, appropriate wines and answer questions regarding food preparation.
  • Trained new staff on food preparation, drink preparation, equipment maintenance, and cash register operation.
  • Assisted management by training new employees in both serving and food preparation aspects of the restaurant.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Trained new employees retrained existing employees in all aspects of food preparation and guest service.
  • Served guests in a busy Italian restaurant, explained food preparation of various menu items.
  • Performed light food preparation duties such as salad creation, appetizers fixing and coffee brewing.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Monitor food preparation and serving techniques to ensure that proper procedures are followed.
  • Performed table-side food preparation including fresh made guacamole & shaken shrimp cocktail.
  • Expedited the progress of food preparation and delivery of food to patrons.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Trained new employees on proper food preparations and product knowledge.
  • Train employees in serving and food preparation.
  • Trained new employees on food preparation and presentation.Trained new employees to accurately open and close orders into the POS system.
  • Possess extensive knowledge of fine dining food preparation, fine wines Strong intuition regarding client needs, wants and dispositions.
  • Present menu; offer cocktail and food suggestions; upsell promotional items; explain food preparation.
  • Seated guests Received Orders Served Guests Food Preparation/Handling Replenish Accurate Cash Handling

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4. Current Menu Items

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Here's how Current Menu Items is used in Server And Certified Trainer jobs:
  • Trained new servers according to corporate standards* Maintained knowledge of current menu items* Ranked top in the restaurant location for sales
  • Maintained knowledge of current menu items, ingredients, garnishes, and specials.
  • Trained over 30 servers Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

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5. Guest Satisfaction

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Here's how Guest Satisfaction is used in Server And Certified Trainer jobs:
  • Maintained a professional attitude in high-pressured situation; Ensured guest satisfaction and delivered 5-star quality restaurant experience.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Provide quality service to guarantee overall guest satisfaction.
  • Train new team members to be service professionals as well as provide guest satisfaction while up-selling products and handling money transactions.
  • Recognized for ability to establish great relationships, achieve top rank in selling products, and enhance overall guest satisfaction.
  • Maintain a high level of professionalism when interacting with guests and provide feedback to management regarding guest satisfaction.
  • Awarded employee of the month and also employee of the quarter for my performance and guest satisfaction skills.
  • Greeted and served guests while maintaining service and dining areas, focusing on guest satisfaction.
  • Trained new employees on all front house operations, restaurant logistics and guest satisfaction.
  • Checked the quantity and quality of food and beverages to ensure guest satisfaction.
  • Communicated with food and beverage staff to ensure 100% guest satisfaction.
  • Placed a high priority on customer service, and guest satisfaction.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Ensured excellent guest service with a commitment to guest satisfaction.
  • Keep up with current sales goals and guest satisfaction surveys.
  • Provide guest satisfaction following strict Steps of Service guidelines.
  • Provided excellent table service and nurtured guest satisfaction in fast-paced bar and grill Trainer for new hire cocktail servers
  • Trained new hires appropriately Improved average ratings through Guest Satisfaction Survey by 50% through the past 2 years
  • Provided quality guest satisfaction Trained other individuals to succeed in providing the same services Handled new Hire paper work and files
  • Trained and guided new employees Coached existing team members Translated Spanish/English employee to management Ensured and increased guest satisfaction

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7. POS

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Here's how POS is used in Server And Certified Trainer jobs:
  • Provide the best service to every customer that walks through the door and leaving them with a positive experience.
  • Collaborate with my team to make sure the restaurant runs as smoothly as possible on a daily basis.
  • Exhibit excellent customer service and promote a positive experience for guests in a busy environment.
  • Qualified as a Certified Designated Trainer for most all employees in the server position.
  • Open/closed store and checked out all servers in a lower position than myself.
  • Assist with schedules, reservations, and interview possible new hires.
  • Work calmly and positively in a fast-paced environment with shifting priorities.
  • Acknowledge guests entering the establishment verbally and with positive eye contact.
  • Anticipated problems, and averted them as quickly as possible.
  • Learned and operated POS system and cashier computer software.
  • Skilled in multiple positions with a Front-of-House focus.
  • Engage with members using the CRM/POS NorthStar.
  • Applied positive leadership practices as a trainer.
  • Provide guest the best possible dinning experience and assure food quality for all of the guest that dined there.
  • Hired in grand opening search to fill waiter position Promoted within 30 days to trainer.
  • Up sell items and give the best customer service as possible .
  • Operated POS terminal to input and process orders.
  • Train servers and ensure corporate policies are sustained Maintain a positive working environment Provide superior customer service
  • Experienced with POS Software system Trained new employees Server skills, trained in food handling and safety
  • Use of POS for ordering and all transactions Trained new staff Providing excellent customer service Answering telephones Multitasking

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8. Restaurant Operations

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Here's how Restaurant Operations is used in Server And Certified Trainer jobs:
  • Optimized restaurant operations by providing management with improvised solutions, enhancing customer experience and increasing profits.
  • Utilized general opening preparations as well as closing strategies to ensure smooth restaurant operations.
  • Supervised and trained employees in restaurant operations.
  • Trained new hires on company and in-house restaurant operations, policies, procedures, industry regulations, food and bar menu.
  • Helped with daily restaurant operations such as organizing, training new employees, and being a decisive leader and mentor.
  • Shared my knowledge as a Server Trainer teaching 11 new servers basic restaurant operations and sales tactics.
  • Perform a variety of tasks including serving, front desk, and back of the restaurant operations.
  • Train bartenders and serving staff on POS system, restaurant operations, and customer service skills.
  • Trained all new servers on the POS system, menu, and overall restaurant operations.
  • Trained new employees by possessing thorough knowledge of all menu items and restaurant operations.
  • Work with over 20 servers in a team to ensure smooth restaurant operations.
  • Manage front house/back house restaurant operations for this $1.75 mil/year volume restaurant.
  • Trained new employees involving menu knowledge, customer service and restaurant operations.
  • Train new servers on restaurant operations and on all guidelines.
  • Streamline restaurant operations, from wok to table.
  • Trained new employees in restaurant operations.
  • Trained subordinate servers on all procedures related to restaurant operations.
  • Demonstrated ability to go above and beyond job duties by suggesting improvements to all aspects of restaurant operations.
  • Developed in-depth understanding of restaurant operations including special events management, catering, and working in close-knit, interdependent teams.
  • Train new hires on service and daily restaurant operations Server Guest Service Award (outstanding service presented by corporate president)

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9. Company Policies

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Here's how Company Policies is used in Server And Certified Trainer jobs:
  • Trained, coached and mentored service staff on company policies, operational procedures and proper service techniques.
  • Educated new staff on company policies as well as how to serve guests to the highest standard
  • Trained new employees by educating them on company policies, safety information, and day-to-day job duties
  • Trained new incoming staff in regular duties, as well as company policies and procedures.
  • Promoted to Trainer; mentor new servers regarding menu items, company policies and procedures.
  • Train new employees to effectively wait tables according to company policies and guidelines.
  • Conducted bilingual training sessions for new employees to convey company policies and orientation.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Followed company policies and procedures to properly train new staff.
  • Trained new hires on the computer systems and company policies.
  • Trained new and existing employees about company policies and procedures.
  • Trained new servers on steps of service and company policies.
  • Test and grade on menu/bar/company policies and procedures.
  • Trained new hires on company policies and procedures.
  • Trained new employees in company policies and procedures.
  • Train new staff company policies and procedures.
  • Facilitated events for large gatherings Trained new staff in company policies
  • Carry out supervisory responsibilities in accordance with the Server Handbook, company policies and applicable State and Federal laws.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Provide courteous and professional service to customers Cash Handling Maintain knowledge of menu items Train new hires on company policies and procedures

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10. Beverage Orders

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Here's how Beverage Orders is used in Server And Certified Trainer jobs:
  • Trained 10+ new servers on the proper etiquette of taking food and beverage orders while ensuring quality customer service is delivered.
  • Trained new hires; took and delivered guests' food/beverage orders while maintaining a clean working environment and a balanced cash bank
  • Collaborate with kitchen staff to ensure that food and beverage orders are accurate with consistent food quality and presentation.
  • Job Description: My position as a server entailed taking food and beverage orders, guest relations and cash transactions
  • Provided quality guest service by answering questions about the menu, Take food and beverage orders with accuracy.
  • Greeted guests, taking food and beverage orders and payments, answered guest questions and solved problems.
  • Skilled in correctly taking food and beverage orders, memorizing and explaining lunch specials to recommend meals.
  • Received food and beverage orders, advised on daily specials, and delivered food and drinks.
  • Handle cash, bus table, take and up-sell guest food and beverage orders.
  • Manage food and beverage orders with Point of Sale (POS) system.
  • Take food and beverage orders from guests, enter orders into computer.
  • Assist servers in delivery of food and beverage orders as needed.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Take and deliver food and beverage orders with complete accuracy.
  • Take food and beverage orders and serve them to guests.
  • Take, and up-sell guest food and beverage orders.
  • Take food and beverage orders for restaurant patrons.
  • Trained new employees twice a month Accurately take food/beverage orders
  • Take menu and beverage orders in a timely manner and ensuring they are entered into the Posi system correctly.
  • Trained new employees served guests Took food and Beverage orders Provided great customer service

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11. Staff Members

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Here's how Staff Members is used in Server And Certified Trainer jobs:
  • Trained new waiter staff members for the restaurant and taught them about the organization, work ethics and practices.
  • Full service restaurant where I provided service to our customers, cash handling and trained new staff members.
  • Communicated guests needs to proper staff members if guests had specific requests or if guests appeared to be upset
  • Establish a solid and reliable staff base by providing complete and quality training to new staff members.
  • Trained new staff members in techniques used to provide exceptional team skills and customer service.
  • Train new staff members through follow-shifts, written tests, and observation feedback.
  • Coordinated with kitchen staff members to ensure timely service and quality food.
  • Conduct thorough menu classes to all new staff members once a month.
  • Train new staff members to help them get accustomed to the restaurant.
  • Provided training support to new staff members and updated training materials.
  • Oversee work of junior staff members and mentor to improve performance.
  • Recruited and trained staff members within a fast-paced and growing business.
  • Assisted with the training and coaching of new staff members.
  • Lead an extensive training program for incoming staff members.
  • Assisted in the training of new staff members.
  • Trained and motivated other staff members.
  • Trained new service staff members.
  • Provided excellent customer service *Helped train new staff members
  • Organized and articulated procedures for the opening of the store Trained over 20 staff members
  • Train new wait-staff members in customer service skills, money transactions, conflict-resolution and situational adaptability.

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12. Computer System

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Here's how Computer System is used in Server And Certified Trainer jobs:
  • Communicated guests orders through computer system.
  • Familiarized coworkers with new computer systems.
  • Train new hires the set-up of the restaurant, the steps of service and how to use the computer system.
  • Trained and tested new hires on advanced point-of-sale computer systems to ensure proficiency and accuracy of order inputs.
  • Trained new and existing staff on computer system, floor layout and daily functions of the restaurant.
  • Train new employees on the computer system and prepare them for the job at hand.
  • Functioned as computer systems and new-store opening trainer in addition to in-store Server Trainer.
  • Trained new servers on policies, procedures, menu, and computer system.
  • Trained new employees in area of computer systems and policy and procedure.
  • Trained new staff on restaurant policy, procedures, and computer systems.
  • Work with Aloha computer system and handled large sums of money.
  • Trained and assisted staff with the computer systems/menu we have.
  • Trained new employees in company procedures and computer system.
  • Trained new employees on computer system and customer service.
  • Worked with the DASH computer system.
  • Calculated costs on computer system.
  • Train, motivate, and supervise trainees Multi-tasking/staying organized Providing exceptional customer service Working with the Aloha computer systems applications
  • Entrusted to properly train new employees Worked on Micro computer system to enter orders and process payments.
  • Helped with a transition from an outdated register system to a new Aloha computer system
  • Trained new employees on menu knowledge and Posi computer system.

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13. Company Standards

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Here's how Company Standards is used in Server And Certified Trainer jobs:
  • Open restaurant according to company standards Accurately complete an organized accountability Interact and build relationships with guests and fellow co-workers
  • Delivered high customer satisfaction in an extremely fast paced environment, while demonstrating very strict company standards.
  • Maintained high company standards by consistent monitoring of cleanliness and organization within job scope.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Provided the highest level of service in accordance within company standards Maintained a professional appearance at all times.
  • Trained new employees how to host and serve the customers according to the current company standards.
  • Uphold company standards and principle duties through the training of new employees within our region.
  • Inspected food before serving to guest, making sure all company standards have been met.
  • Trained new employees on steps of service to meet company standards.
  • Trained new employees to company standards and helped enforce new policies.
  • Train new team members to follow company standards and policies.
  • Trained new employees giving presentations on company standards and procedures.
  • Promote the company standards to all guests.
  • Assist managers with reinforcement of company standards.
  • Greeted all guests with enthusiasm and friendliness Served alcoholic beverages in an appropriate manner consistent with company standards.
  • Ensured top customer satisfaction while maintaining top company standards Went through program to qualify as a Certified Trainer
  • Ensured that all new Servers upheld company standards and policies regarding guest service, sanitation and safety.
  • Instructed training classes on company standards, policies and Abuelo's two part, menu.
  • Trained new employees to company standards.
  • Implement company message and expectations Train new staff to company standards Ensure quest satisfaction

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14. Seat Guests

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Here's how Seat Guests is used in Server And Certified Trainer jobs:
  • Answer phones, take individual and party orders, seat guests, serve tables
  • Greet and seat guests in a correct rotation order and courteous manner.
  • Greet and seat guests, and present menus and wine lists.
  • Greet and seat guests in a timely and professional manner.
  • Answer phones and seat guests as needed or directed.
  • Help run food and seat guests when necessary.
  • Seat guests and maintain the seating chart.
  • Seat guests, deliver food to tables.
  • Greet and seat guests in restaurant.
  • Seat guests, clean tables, handle cash, provide top quality full service.
  • Greet and seat Guests Take accurate orders Customer Satisfaction Multitasking in busy situations Training new employees
  • Answer phones Seat guests Wait tables Keep alley of kitchen clean Train new hosts/servers

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15. Service Standards

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Here's how Service Standards is used in Server And Certified Trainer jobs:
  • Developed and maintained exceptional customer service standards.
  • Assist with guest inquiries, take-out orders and restaurant cleanliness *Set dining tables according to type of event and service standards.
  • Continue to supervise employees, and evaluate performance, giving reviews with steps to continue education of service standards and expectations.
  • Ensured quality and lifespan of materials needed to uphold service standards through the maintenance and detailing of silver product.
  • Executed and promoted excellent service standards to all guests in both dining and banquet settings.
  • Conduct training classes for incoming employees on protocol, safety, and service standards.
  • Trained new waitstaff on company standards regarding food service and customer service standards.
  • Trained new employees on food and wine menu as well as service standards.
  • Maintain the highest degree of appearance, food, and service standards.
  • Served customers while maintaining the restaurant s high customer service standards.
  • Set dining tables according to type of event and service standards.
  • Used time management skills to obtain exceed quality service standards.
  • Maintained service standards and followed all regulations while performing duties.
  • Trained up to 12 employees of service standards.
  • Exhibit Olive Garden service standards.
  • Developed and maintained exceptional customer service standards Actively complied with all health department regulations and rectified issues immediately.
  • Greeted guests as they entered the restaurant and seated them accordingly.Maintained service standards by explaining what we have to offer i.e.
  • Served customer meals while maintaining high customer service standards -Answered telephone inquiries from customers and stores regarding reservation and service issues.
  • Started as a server but was quickly promoted to server trainer to develop new hires to maintain exceptional customer service standards.
  • Train and coach new employees Ensure Olive Garden's Service Standards are upheld by all employees

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16. Customer Complaints

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Here's how Customer Complaints is used in Server And Certified Trainer jobs:
  • Sharpened communication skills by resolving customer complaints and creating win-win solutions to their problems.
  • Identified and resolved customer complaints in a peaceful and professional manner.
  • Correspond to customer complaints and resolve with customer satisfaction.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Manage all customer complaints, helping to alleviate any situation in which a guest is unhappy with their service or food.
  • Served guests, trained new associates, handled customer complaints, and handled communication between the servers and kitchen staff.
  • Handled customer complaints and always made sure guest left with smile on their face *Guaranteed repeat and referral business
  • Employed tact and professionalism when dealing with customer complaints to resolve issues quickly and satisfactorily with all involved.
  • Experienced Assistant Manager with the ability to handle customer complaints and staff concerns.
  • Offered excellent customer service and resolved all customer complaints for the restaurant.
  • Handled customer complaints and always ensured that customers left with a smile.
  • Listen to and resolve customer complaints regarding services or products.
  • Worked with customer complaints, as well as resolving problems.
  • Address and resolves any customer complaints regarding the dining experience.
  • Resolve customer complaints by listening to concerns and presenting solutions.
  • Resolved customer complaints and issues.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Staff training and organizing team responsibilities Cash handling and banking Boosting sales and profits Dealing with customer complaints
  • Sever Served customers Managed and resolved customer complaints and issues Handled multiple tasks at one time
  • Take orders and provide great customer service Handled customer complaints Bartending Cash control Train Staff

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17. Drink Orders

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Here's how Drink Orders is used in Server And Certified Trainer jobs:
  • Assisted guests with drink orders, wine selection, and dessert orders when needed.
  • Take and deliver food and drink orders while maintaining communication with management and kitchen.
  • Greet and seat guest, recommend food and drink orders and provide custom service.
  • Complete food and drink orders for the restaurant and ensure correct inventory upon delivery.
  • Take food and drink orders and put them in to the appropriate area.
  • Greet times are within 45 seconds to gather drink orders and appetizers.
  • Take and serve food and drink orders within fixed time constraints.
  • Take food and drink orders and receive payment from customers.
  • Greeted and seated customers, entered food and drink orders.
  • Obtain drink orders and deliver back within 1 minute.
  • Take and deliver food and drink orders to guests.
  • Greeted and took guests food and drink orders.
  • Obtained drink orders after greeting guest at table.
  • Assist sever in taking food and drink orders.
  • Take food and drink orders properly.
  • Utilized high levels of energy and superior multi-tasking abilities to quickly complete drink orders in an extremely fast- paced establishment.
  • Write down, process, and deliver food and drink orders to attain complete customer satisfaction.
  • Greet guests * Accurately took and delivered food and drink orders * Increased sales using strong customer service skills
  • Train new servers and drive thru attendants * Take food and drink orders entering into POS * 3rd Shift responsibilities
  • Serve customers Take food and drink orders Handle cash and credit payments Work in a team environment Provide excellent customer service

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18. Safety Procedures

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Here's how Safety Procedures is used in Server And Certified Trainer jobs:
  • Administrated tests regarding food and drink knowledge, safety procedures and alcohol responsibility laws.
  • Enforced safety procedures in accordance with state and federal regulations.
  • Train new waiters and floor staff on guest service expectations, safety procedures, proper food handing, and restaurant protocols.
  • Trained servers & floor staff in guest experience expectations, safety procedures, proper food handling, and restaurant protocols.
  • Supervised and trained employees in completing tasks such as food preparation, sanitation, safety procedures and in service.
  • Trained new Servers on Guest Service expectations, safety procedures, and proper food handling and restaurant protocols.
  • Train new servers for overnight shifts and closing expectations, safety procedures and proper food and beverage handling.
  • Trained new team members on guest satisfaction, menu knowledge, safety procedures and food handling procedures.
  • Receive annual training on food and money handling, as well as cleaning and safety procedures.
  • Prepared all food for grill line and server line following the safety procedures of food handling.
  • Trained new employees on guest service expectations, safety procedures and restaurant protocols.
  • Train new waitresses, safety procedures, proper food handling and restaurant protocols.
  • Maintained excellent customer service during high-volume, fast-paced operations Trained new employees on job expectations, safety procedures, and restaurant standards
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Conduct classroom trainings for new employees on guest service expectations, safety procedures, food handling etiquette, and restaurant protocols.
  • Assisted management in all daily activities including purchasing supplies,handling cash, learning and applying new safety procedures.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Executed food safety procedures in adherence to Hillstone's HACCP guidelines.
  • Train new waiters on guest service expectations,safety procedures,proper food handling and restaurant protocols.
  • Followed all HACCP food safety procedures Maintained high level of customer service Provide training to new employees

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19. FOH

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Here's how FOH is used in Server And Certified Trainer jobs:
  • Received numerous restaurant recognition for service and sales performance, including front-of- house (FOH) staff member of the month.
  • Top sales for four years at established restaurant while training and assisting all FOH positions.
  • Trained new hire employees as servers, and occasional cross training for different FOH positions.
  • Promoted to trainer within first 60 days of employment, training all FOH positions.
  • Trained both FOH & BOH for 14 New-Store openings, both domestically & internationally.
  • Filled in all FOH positions when needed as well as dish washer.
  • Worked as a well-rounded team member and was utilized both FOH and BOH
  • Work closely with management to ensure high moral of overall FOH/BOH performance.
  • Opened and closed the store and maintained all daily FOH operations.
  • Led daily FOH shift meetings to motivate and enhance customer service.
  • Certified new hire trainer for all FOH employees.
  • Facilitated training classes for new FOH hires.
  • Performed all FOH opening and closing duties.
  • Trained all new hires for FOH positions.
  • Maintained positive relationships with both the (FOH) front house and BOH (back of house)Staffs.
  • Trained employees in FOH as well as BOH.
  • Clean and maintain the FOH when needed.
  • Served customers while helping other where assistance was needed while maintaining a calm and friendly environment in the FOH and BOH.
  • Trained all wait staff on FOH operations for high volume, 250 seat venue.
  • Train and develop new staff Service guests and assist managers and team members Maintain FOH operations Team leader

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20. Sales Goals

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Here's how Sales Goals is used in Server And Certified Trainer jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Provided quality customer service efficiently while achieving demanding sales goals.
  • Achieved weekly sales goals put forth by management team; consistently won contests regarding specific special items or ticket totals.
  • Compete with co-workers to achieve sales goals through quick study of new products to up-sell in daily sales competition.
  • Recognized consistently as a top server managing a high-volume section, in addition to achieving and exceeding sales goals.
  • Insure the optimal experience for each guest in accordance with company processes and sales goals.
  • Set daily sales goals with staff in order to make the company the most money.
  • Exceeded various sales goals and ranked top among coworkers in sales contests.
  • Exceeded all sales goals and hand sold unique and odd chef specials
  • Trained and insured honing skills to increase and exceed sales goals.
  • Achieved sales goals through assisting guest in menu selection.
  • Helped drive sales goals and achieve monthly quota figures.
  • Skilled in customer service and daily sales goals.
  • Exceeded sales goals - consistently the highest earner.
  • Competed with co-workers to achieve sales goals.
  • Developed and monitored monthly server sales goals.
  • Meet and exceed target sales goals.
  • Handled cash, Bus Tables, and consistently exceed sales goals by effectively managing sections and multi-tasking.
  • achieved daily sales goals with an overall accuracy rate of 95%
  • Provided quality customer service Met or exceeded all monthly sales goals Training new wait staff Handled cash transactions

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21. Daily Specials

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Here's how Daily Specials is used in Server And Certified Trainer jobs:
  • Describe menu items/daily specials in detail and provide recommendations when requested; accurately relay the various ingredients and cooking methods employed.
  • Promoted daily specials and established returning clientele.
  • Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
  • Memorized menu items & daily specials in an effort to answer questions and make recommendation to customers.
  • Articulated menu options and daily specials and completed tasks in high-pressure situations.
  • Showed expertise of menu items, daily specials, and wine pairing.
  • Bus tables, stock service areas, inform customers of daily specials.
  • Proceed with offering daily specials, and taking the food order.
  • Described menu items / daily specials in detail and provide recommendations.
  • Explained menu items including daily specials to guests.
  • Describe menu items / daily specials in detail.
  • Worked in the kitchen prepping for daily specials.
  • Informed guests of daily specials.
  • Inform customers of daily specials.
  • Covered and promoted daily specials.
  • Greeted customers in a courteous manner, describing daily specials and recommending wine and food pairings.
  • Memorized orders,entering orders,informing guests of daily specials.
  • Maintain complete knowledge of resturant menu including daily specials.
  • Train new employees on serving techniques Greet customers, inform them of daily specials Shift leader, supervised staff Customer complaint resolution
  • Informed guests about daily specials Provided fast and courteous service to patrons Processed payment from guests Mentored and trained new servers

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22. Product Knowledge

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Here's how Product Knowledge is used in Server And Certified Trainer jobs:
  • Identified client need and resolved customer issues by maintaining constant communication with internal and external customers and product knowledge.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Ensured guest dining expectations were met, if not exceeded, by demonstrating extensive product knowledge and excellent personal selling skills.
  • Utilize strong product knowledge combined with guest relations skills to develop long term acquaintances with valued guests and team members.
  • Trained the team to enhance the product knowledge, organization expectations, guest care, product launches and promotional items.
  • Be able to answer questions and have comprehensive product knowledge of the menu and company policies and services.
  • Train, manage and assist new staff in product knowledge, corporate protocol, and sales/customer service standards.
  • Provided training to new hires on product knowledge, technical service skills, and customer service excellence.
  • Proved a superior level of expertise in product knowledge, service standards and sales techniques.
  • Trained new hires on product knowledge of the menu items and up-selling promotional product.
  • Maintained thorough product knowledge of a constantly changing menu and wine list.
  • Trained new employees on food and kitchen safety, and menu/product knowledge.
  • Trained new employees while overseeing their product knowledge and overall performance.
  • Increased add-on sales through product knowledge and anticipation of customers needs.
  • Relay business and product knowledge to strengthen fellow team members.
  • Train new staff on product knowledge and service industry standards.
  • Train new employees on product knowledge and steps of service.
  • Maintained a clean work environment and product knowledge.
  • Conducted weeklong training for new employees, including product knowledge, up selling, and improving "people skills".
  • Train new hires Handled cash daily Able to anticipate customers' needs Provided excellent service through actions and product knowledge

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23. Positive Attitude

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Here's how Positive Attitude is used in Server And Certified Trainer jobs:
  • Worked closely with upper management to resolve customer complaints with a positive attitude.
  • Maintain positive attitude and friendly demeanor.
  • Provided an exceptional dining experience for our guests by ensuring a quality of service with a friendly, positive attitude.
  • Opened the establishment, prepared staff for their daily duties, and served customers diligently and with a positive attitude.
  • Can multitask and get the job done successfully as well as keeping a positive attitude under pressure.
  • Build repeat clientele by providing guests with quality service, product knowledge, and a positive attitude.
  • Served tables, handled the cash register, and answered phones while keeping a positive attitude.
  • Maintained a positive attitude and unwavering work ethic, as well as a flexible work schedule.
  • Added to success of company by having a positive attitude and encouraging teamwork.
  • Thrived in a stressful, fast paced environment while maintaining a positive attitude.
  • Maintained wait lists and greeted guests with a warm, positive attitude.
  • Demonstrate teamwork through communication, positive attitude and a strong work ethic.
  • Maintained positive attitude to make customer's dining experiences memorable and pleasant.
  • Maintain positive attitude while carrying out multiple tasks simultaneously, yet efficiently.
  • Maintain positive attitude in high volume, fast pace atmosphere.
  • Maintained a fresh clean appearance and a positive attitude.
  • Greeted guests with smiles and a positive attitude.
  • Use exceptional interpersonal skills and positive attitude to build customer base -Maintain respectful workplace environment among all staff members
  • Start rate $4.90+tips I was responsible to multitask 4 or more tables In a timely manner and positive attitude.
  • Present menus and help customers select food/beverage Train new servers Deal with complaints or problems with a positive attitude

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24. Large Parties

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Here's how Large Parties is used in Server And Certified Trainer jobs:
  • Handle large parties of up to 20 customers alone, ensuring that all needs are met from ordering to completing payments.
  • Work with large parties by providing prompt and accurate service to ensure they have a great experience.
  • Put guests at ease, handling large parties and maintaining composure in stressful situations.
  • Handle large parties by making sure they received the best and fastest service.
  • Waited on small to large parties of guests in private dining area.
  • Provided prompt, excellent customer service for small and large parties.
  • Provided large parties and banquets with friendly, engaging service.
  • Coordinate seating of the restaurant especially with large parties.
  • Preferred treatment with large parties, banquets and catering.
  • Served large parties, banquets, and buffets.
  • Assisted with catering jobs for large parties.
  • Manage service for events and large parties.
  • Specialized in large parties and banquets.
  • Specialized in special occasion large parties.
  • Trained new servers; held accountable for their restaurant knowledge and skills Involved with large parties/banquet events
  • Serve alcoholic drinks as per Federal, State and Local standards Prepare and Entertains large parties.
  • Coordinated and assisted in large parties, banquets, and events with over 400+ attendees.
  • Highlighted Accomplishments: Primary server in charge of large parties.
  • Handled large parties and reservations .
  • Recognized as "Lead Server" which includes mentoring and training new servers, Serve Large parties and VIP guest

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25. Micros

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Here's how Micros is used in Server And Certified Trainer jobs:
  • Take orders, record in MICROS system for point-of-sale (POS), and prepare food and beverages.
  • Assisted management with Microsoft Excel spreadsheets for daily, weekly, and monthly sales reports.
  • Experience with using Microsoft Products which includes PowerPoint, Excel, and Word.
  • Entered sales and inventory on many Microsoft programs that I have mastered.
  • Teach them Micros systems and certify them at end of training.
  • Created a Microsoft Power Point presentation to help new servers.
  • Set up hosted Microsoft Project Server 2010 environment.
  • Utilized Micros POS System to handle order transactions.
  • Utilize the MICROS computer system.
  • Obtain methods of payment's (cash or credit) Run cards on MICROS systems and count back change.
  • Designed and implemented all employee standards of service, including customer service expectations Assisted in Micros system configuration, and restaurant design
  • Take food beverage orders and put them into micros in a timely manner as not to give rushed service.
  • Trained new employees in use of Micros computer system, corporate requirements, and job activities.
  • Trained new employees on daily work tasks and the micros system used for placing orders.
  • Communicated with guests to ensure a return visit Used Microsoft Excel to track nightly numbers
  • Closed out checks using micros via cash,charge card, or room charge.
  • Shift supervisor with Management access in Micros POS system.
  • Use of a micros system Train new employees in company policies and how to adhere to them.
  • Served Multiple Tables At One Time Trained New Members of The Staff Created Training Packets Using Microsoft Word
  • Field Related Skills: Computer knowledge of Microsoft Office, Word, Excel, and Powerpoint.

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26. Thorough Knowledge

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Here's how Thorough Knowledge is used in Server And Certified Trainer jobs:
  • Trained and supervised new hires* Thorough knowledge of store systems and procedures* Provided excellent patron experiences through phenomenal customer service
  • Developed thorough knowledge of all menu items, including alternate items available for food allergies and sensitivities
  • Provide excellent customer service including knowledge of rotational products and thorough knowledge of attractions in the Kansas City area.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Guide guest through menus while demonstrating thorough knowledge of food and beverage ingredients.
  • Maintained a thorough knowledge of menu, new features and specialty items.
  • Maintained thorough knowledge of menus to provide helpful advice to customers.
  • Guided guests with thorough knowledge of menu items and special offers.
  • Have a thorough knowledge of the restaurant and menu.
  • Maintained a thorough knowledge of an extensive menu.
  • Gained thorough knowledge of restaurant procedures.
  • Guide guests through menus while demonstratingthorough knowledge of the food, beverages that meet or exceed guests' expectations.
  • Recognized as Lead Server which includes mentoring and training new servers Thorough knowledge of restaurant systems and procedures.

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27. Customer Relations

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Here's how Customer Relations is used in Server And Certified Trainer jobs:
  • Handle Customer Relationships, resolved issues with mutually beneficial outcomes, Temporary Assistant Manager when needed.
  • Received recognition by General Manager for excellent customer relations.
  • Maintained excellent customer relations and developed great customer rapport.
  • Coordinated customer relations and addressed complaints efficiently and professionally.
  • Generated sales and developed long-term customer relations.
  • Establish extensive customer relations and interface communications.
  • Mentored new wait staff on the art of customer relations, culinary sales, proper FDA/OSHA regulations, and basic accounting.
  • Gained experience in sales, customer relations and training new staff, as well as extensive teamwork skills.
  • Trained new employees on all company Micro functions and how to build lasting customer relations.
  • Trained all staff on the use of the casino's new customer relationship management policy.
  • Train new servers on steps in service and customer relationship building.
  • Manage and process guest orders with positive customer relations.
  • Train new employees on how proper handle customer relations.
  • Learn the importance of customer relations.
  • Developed effective customer relations, effective time management, prioritization, organization, professionalism, teamwork, and conflict resolution.
  • Led by example as an efficient and friendly server who developed strong customer relationships and ensured order accuracy.
  • Trained and customer relations, answered guest requests, complaints & feedbacks.
  • Worked full time to gain knowledge of industry and customer relations.
  • Developed positive customer relationships through excellent service Executed drink and food orders Trained new employees in proper serving techniques
  • Train New employees Customer Relations Money Management Employee Relations Implemented procedures

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28. Customer Orders

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Here's how Customer Orders is used in Server And Certified Trainer jobs:
  • Maintain quality control of outgoing customer orders ensuring high level of accuracy and customer satisfaction.
  • Provided customer service, received, processed and managed customer orders accurately and expediently.
  • Processed customer orders, provided and suggestively sold beverages.
  • Placed customer orders into computer.
  • Traveled to new store before grand opening to train new employees in using computers, proper way to take customer orders.
  • Provided information about products, while dealing with concerns and questions, as well as taking and reviewing customer orders.
  • Greet customer, take customer orders, enter order in POS system, and deliver order to customer when ready.
  • Utilized Point of Sale (POS) computer system to enter customer orders and process payments.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Take customer orders, deliver orders to tables, and seat customers.
  • Collected the correct items for customer orders on trays for serving.
  • Requested and recorded customer orders, and computed bills using P.O.S.
  • Greet guests, take customer orders and serve them their meals.
  • Input customer orders into system and delivered to tables.
  • Take, process and customize customer orders when needed.
  • Input customer orders and worked closely with computing systems.
  • Take customer orders and deliver entrees in a timely manner.
  • Service Expeditor Processed customer orders and expedited service at one of Austin's highest volume restaurants.
  • Trained new employees Delivered superb customer service Executed customer orders efficiently Maintained product quality standards
  • Take customer orders and serve food and beverages * Prepare itemized checks and accept payment * Train new employees Experience

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29. Repeat Business

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Here's how Repeat Business is used in Server And Certified Trainer jobs:
  • Developed repeat business by establishing close and lasting relationship with customers.
  • Maintained high levels of customer satisfaction to ensure repeat business.
  • Developed relationships with customers to gain loyalty and repeat business.
  • Established repeat business by developing long-term relationships with regular customers.
  • Focused heavily on guest satisfaction and repeat business.
  • Produced repeat business with excellent customer service.
  • Served food and drinks with a positive, friendly attitude to engage guests creating higher than average tips and repeat business.
  • Ensured and delivered quality guest dining experience and guest relationship resulting in an increase in repeat business and customers.
  • Ensured perfect service to all patrons in order to create an unforgettable dining experience to assure repeat business.
  • Interacted with customers, generating repeat business and well as the highest level of customer service.
  • Trained new employees, established repeat business, served our customers correctly, promptly and friendly.
  • Resolved customer discontents with control and knowledge to obtain repeat business and future fulfillment.
  • Resolved customer complaints in an efficient friendly manner, resulting in repeat business.
  • Interacted with guests to create memorable dining experiences and generate repeat business.
  • Build and maintain strong relationships with customers for repeat business and retention.
  • Fostered repeat business and a clientele of regular Hop Jacks enthusiasts.
  • Fostered repeat business and a clientele of regular restaurant patrons.
  • Worked daily to increase clientele base and insure repeat business.
  • Handled guest complaints in a professional manner to ensure repeat business and satisfaction.
  • Generated relationships with customers which resulted in repeat business Completed thirty hour work weeks Activities

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30. People

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Here's how People is used in Server And Certified Trainer jobs:
  • Delivered excellent people management and communication skills.
  • Provided quality service for 200+ capacity, fine dining Italian restaurant while also serving banquets up to 100 people.
  • Hosted several in-house buffet parties for up to 150 people, including several catering events for larger groups.
  • Give exceptional service that makes people want to keep coming back to dine in the restaurant.
  • Wait on tables, seat people, make sure everyone had everything they needed.
  • Supervised, motivated, and trained new employees developing people skills and work ethic.
  • Provided an excellent level of service for thirty to one hundred people daily.
  • Showcased good people skills and ability to work extremely well under pressure.
  • Worked well with many people from different socioeconomic statuses and personalities.
  • Offered excellent communication and people skills with staff and customers.
  • Experience serving banquets ranging from 10 - 75 people.
  • People skills are necessary and organization is key.
  • Replicate the meaning and step of pleasing people.
  • Served elderly people dinner and lunch.
  • Train people to Red Robin standards.
  • Serviced needs of many people at one time, developing skills useful in many other facets such as multi-tasking and prioritizing.
  • Displayed an ability to work with many different types of people.
  • Experienced in communication and people skills Promoted to Certified Trainer In charge of organizing staff meetings
  • Trained people using "Service with HEART" method.
  • Trained new employes Skills Used People skills, being able to talk with residents and make them feel comfortable and relaxed.

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31. Training Classes

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Here's how Training Classes is used in Server And Certified Trainer jobs:
  • Conducted detailed training classes and implemented company-wide training programs.
  • Facilitated food and liquor training classes for new hires * Overhauled in-store training process * Shift-leader from 2010-2011
  • Balanced multitasking to conduct job training and employee training classes while overseeing employee service and support.
  • Attended training classes, trained in over 30 employees, and assisted management with personnel decisions.
  • Assist in coaching new employees, to include delivering training classes on procedures and standards.
  • Lead food training classes detailing ingredients, cooking process, pairings and dish specifics.
  • Headed training classes of new employees on food, beverage and ingredients.
  • Organize and direct training classes and floor shifts for new servers.
  • Lead group training classes for 50 new servers per corporate specifications.
  • Head cocktail trainer, taught training classes to new employees.
  • Teach training classes based on corporate's training structure.
  • Conduct training classes and train new-hires on the floor.
  • Develop and present training classes and peer interviews.
  • Prepared and conducted training classes for new employees.
  • Conducted new employee training classes.
  • Trained servers to interact with guests of the restaurant by teaching multiple training classes and administering proficiency exams.
  • Attended all job related as well as all liquor,beer, and wine training classes.
  • Facilitated training classes to prepare new hires Rapidly assimilated information Enhanced customer service
  • Conducted training classes for new hires Ongoing training and mentoring of all team members Received continuous education through seminars and workshops
  • Instruct and trained new employees Managed training classes Served

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32. Special Events

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Here's how Special Events is used in Server And Certified Trainer jobs:
  • Worked in the Front of House area as a server, trained new staff and helped and special events and functions.
  • Build displays and merchandise tasting room in preparation for special events, such as food pairings or limited release parties.
  • Served food and beverages, handled all payment transactions, set up and worked scheduled parties, special events.
  • Served tournaments, pool league nights, trivia, golden tee tournaments, & all special events.
  • Promote bar events, and discounts nights, set up and worked special events and parties.
  • Served as casino representative on all banquet and special events where each guest needs were met.
  • Acted as Event and Entertainment coordinator during holidays, weekends and special events.
  • Assisted in special events promoted job education, youth involvement, and charity.
  • Verified credentials against private entry list at main entrance during special events.
  • Coordinate servers and kitchen staff for special events and parties.
  • Spear headed caterings, fund raising and special events.
  • Assisted in all special events including catering off site.
  • Set up and served special events as weddings etc.
  • Set up and served banquets and special events.
  • Booked and coordinated private parties and special events.
  • Work private and corporate special events.
  • Worked on marketing for special events
  • Trained new hires on corporate policy and fundamentals of entry-level positions Effectively organized and delegated tasks during special events
  • Entertained special events for the A List, Fran Drescher, and many Broadway performers.
  • Served restaurant patrons Trained new employees Handled special events Opened and closed restaurant

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33. Efficient Service

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Here's how Efficient Service is used in Server And Certified Trainer jobs:
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Fostered customer loyalty by providing friendly and efficient service.
  • Deliver exceptional, friendly and timely efficient service.
  • Give each guest a genuine, personalized Italian dining experience while also providing fast, efficient service.
  • Provide efficient service by guiding guest through menus and suggestively up selling drinks, appetizers and desserts.
  • Deliver professional, courteous, and efficient service to our Guests while building a strong rapport.
  • Ensured guests a memorable dining experience via friendly and efficient service in extremely fast paced conditions.
  • Focused on taking care of guest with fast efficient service with a lot of personality.
  • Trained new hires in efficient service, and developed a rigorous training program.
  • Keep a clean and open section by fast and efficient service.
  • Provide friendly, efficient service to guests dinning in the restaurant.
  • Provide a personalized dining experience with fast and efficient service.
  • Delivered professional, courteous, and efficient service to Guests.
  • Fast and efficient service to our valued guest.
  • Delivered excellent, friendly and efficient service.
  • Provided efficient service for clientele in a popular restaurant and bar located near Fenway Park, approximately 40 hours per week.
  • Garner praise from guests (via in store surveys) for complete, personal, and efficient service.
  • Delivered friendly and efficient service to ensure a pleasant dining experience for all guests.
  • Promoted from server to trainer position Train new employees Delegate and assign work to provide timely and efficient service
  • Provided customers with quick and efficient service Trained new employees Handled money as cashier as needed

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34. To-Go Orders

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Here's how To-Go Orders is used in Server And Certified Trainer jobs:
  • Assist host or hostess by answering telephones, take reservations, to-go orders, greeting, seating, and thanking guests.
  • Train new employees, do drawer drops, serve tables, answer phone, take To-Go orders, take deliveries
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary* Take and prepare to-go orders.
  • Answer phone inquiries, customer service requests, and to-go orders and call ahead seating.
  • Entrust to manage To-Go orders, complete To-Go orders and streamline the delivery process.
  • Answer the phone and provide excellent customer service while preparing to-go orders.
  • Answered phones, took to-go orders, prepared to-go orders for pickup.
  • Assist host by answering phones to take reservations or to-go orders.
  • Greet and seat the guest and take care of to-go orders.
  • Answer phone, with proper etiquette, and take to-go orders.
  • Act as facility hostess by seating guest and taking to-go orders.
  • Answer the phone and take to-go orders.
  • Take and prepare to-go orders.
  • Answered phone calls, took to-go orders, seated guest, and bussed tables as a hostess.
  • Answered a multi-lined phone for to-go orders.
  • Served tables Answered phones Took, packaged and closed out to-go orders Daily cleaning duties Trained new staff Provided daily team motivation
  • Placed orders and serve food to guest Bartended Placed to-go orders as needed Bussed and Reset tables Managed new employees

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35. Service Staff

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Here's how Service Staff is used in Server And Certified Trainer jobs:
  • Trained junior service staff, in order to pay special attention to proper order taking and keep waste to a minimum.
  • Make managerial decisions for the service staff, including interactions with unsatisfied guests, ticket corrections, and voids to orders.
  • Developed training requirements and curriculum and trained all incoming service staff to set standards.
  • Trained the service staff on sales and communication techniques to enhance the sales opportunity.
  • Trained service staff to enhance customer service and increase earnings through suggestive selling.
  • Conducted training sessions, and recorded the ongoing development of the service staff.
  • Trained and coached incoming service staff on standards of service.
  • Provided training to service staff and new team members.
  • Trained new service staff at the restaurant.
  • Train and screen all new service staff.
  • Trained and supervised new service staff.
  • Appointed head trainer of service staff.
  • Provided training to new service staff.
  • Assisted with training food service staff
  • Served guests and assisted hostess at the cash register Trained all new service staff to enhance customer service
  • train guest service staff, provide exceptional dining experiences for clientele in a casual, fine-dining atmosphere
  • Interacted with guests in an upscale atmosphere - Wrote and developed training program for service staff
  • Educated customers on menu options and provided professional dining service Trained new service staff in in company philosophy, protocol and service
  • Excelled at multitasking with customers and service staff to provide unparalleled customer service Trained new server employees Provided excellent customer service
  • Train new service staff Customer Service & Relation Supervise opening and closing side work Light Bartending duties

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36. Fast Service

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Here's how Fast Service is used in Server And Certified Trainer jobs:
  • Delivered exceptional friendly and fast service, answered questions about extensive menu.
  • Deliver exceptional, enthusiastic, and fast service while skillfully anticipating and addressing guests' needs and expectations.
  • Enhanced the customer experience through friendly, helpful, knowledgeable, and fast service and attention to detail.
  • Served customers and followed the seven steps of fast service, ensuring they were happy
  • Delivered exceptional, friendly, and fast service while ensuring optimal guest experiences.
  • Deliver exceptional, friendly, and fast service to all guests.
  • Delivered an exceptional dining experience with friendly and fast service.
  • Provided exceptional, friendly, and fast service to customer.
  • Provided polite, professional, fast service.
  • Delivered exceptional, friendly and fast services.
  • Provided excellent and fast service to customers.
  • Breakfast Service & certified server trainer.
  • Delivered an exceptional dining experience with friendly, fast service.Skillfully anticipated and addressed guests' service needs.
  • provide high quality breakfast service to guests as well as train others to do the same.
  • Delivered exceptional,friendly and fast service.

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37. Restaurant Protocols

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Here's how Restaurant Protocols is used in Server And Certified Trainer jobs:
  • Trained new servers on guest service expectations, preparation procedures, restocking inventory, cash register and general restaurant protocols.
  • Train new servers and on food and alcoholic recipes, guest service expectations, and restaurant protocols.
  • Train new team members on restaurant protocols and mentor closely to improve performance.
  • Trained all new servers on guest service expectations, proper food handling, and restaurant protocols of Gordon Biersch.

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38. Special Requests

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Here's how Special Requests is used in Server And Certified Trainer jobs:
  • Considered special requests and personal problems provided sufficient notice was provided whenever possible.
  • Ensured customer satisfaction by monitoring needs and filling special requests.
  • Described menu items and accommodated special requests.
  • Handled food substitutions and special requests efficiently
  • Communicated with chef and kitchen staff to ensure all allergies and special requests were put in as priority.
  • Provide exceptional service to each guest while accommodating any needs or special requests throughout their dining experience.
  • Punch the order on the POS machine and make sure to enter guests' special requests.
  • Communicate with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Communicated with servers to ensure that any special requests were honored and correct.
  • Resulted in guests returning with special requests as me as their waiter
  • Assisted customers with special requests and/or special needs.
  • Transmited orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.

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39. Extensive Knowledge

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Here's how Extensive Knowledge is used in Server And Certified Trainer jobs:
  • Verified medical insurance plans, and reported information directly to doctors, applying extensive knowledge of medical acumen.
  • Maintain extensive knowledge of our menu items in addition to leading food and beverage classes for new hires and managers.
  • Selected to participate in Foundations of Leadership management training based on extensive knowledge, skills and attitude.
  • Tailored an already extensive knowledge of beer, wine, and spirits to the beverage menu.
  • Maintained extensive knowledge of menu items; describing the cooking methods and ingredients.
  • Possess extensive knowledge of beverage menu items, ingredients, and preparation.
  • Maintained an extensive knowledge of an elaborate, evolving menu.
  • Have extensive knowledge of alcohol, wine, and beer.
  • Gained extensive knowledge on all menu and bar products.
  • Have extensive knowledge of menu items and their ingredients.
  • Gained extensive knowledge within the realm of formal salesmanship.
  • Have extensive knowledge of food and beverage menu.
  • Maintained extensive knowledge of food and drink menu.
  • Have extensive knowledge of the menu and items for sale in order to give recommendations.
  • Maintained extensive knowledge of food, specials, and beverage, excelling in upselling.
  • Provided daily customer service Demonstrated extensive knowledge of promotional items Trained employees on promotional items to increase sales

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40. Financial Transactions

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Here's how Financial Transactions is used in Server And Certified Trainer jobs:
  • Train new employees* Manage financial transactions* Enforce management decisions* Prepare beverages* Cared for guests* Cleared tables
  • Maintained responsibility for financial transactions and professionally accounted for same.
  • Skilled at answering telephones and processing financial transactions.
  • Managed financial transactions totaling over $2000 nightly
  • Processed financial transactions at the business establishment.
  • Handled financial transactions from $100 - $700 per shift by processing transactions in the POS system.
  • Assist additional areas in the restaurant by answering phones and completing financial transactions.
  • Maintain accuracy with financial transactions and data entry of orders.
  • Collect payment and ensure all financial transactions are correct.
  • Responded to guests' needs and handled financial transactions.
  • Coordinated employee training and cross-trained with team members Maintained high standards of service during high-volume, fast-paced operations, including financial transactions
  • Obtained orders, organized and checked food, served guests Created employee schedules and trained new staff members Performed financial transactions

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41. High Standards

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Here's how High Standards is used in Server And Certified Trainer jobs:
  • Maintained high standards in sanitation and safety and complied with regulatory guidelines.
  • Engaged with customers, provided high standards of customer service, trained employees in restaurant policies and procedures.
  • Trained new employees teaching the importance of high standards, good customer service and team member respect.
  • Trained new staff with high standards to set them and the company up for success.
  • Ensured the consistency of high standards of food, service, and health safety codes.
  • Trained new employees with the high standards the company sets for their certified trainers.
  • Operated with high standards of customer service, guiding guests through their dining experiences.
  • Provided training to new and existing staff around delivering high standards of service.
  • Welcome new members and train them with the high standards of the restaurant.
  • Ensured food quality and presentation of dishes were to restaurant high standards.
  • Train new servers to restaurant's high standards and operational processes.
  • Trained new servers to uphold high standards of customer service.
  • Trained other servers to meet high standards of guest.
  • Ensured high standards of guest satisfaction and service.
  • Maintained high standards of cleanliness and sanitation.
  • Trained new servers and set high standards.
  • Maintained high standards of excellence.
  • Trained all new employees hired Maintained high standards of cleanliness and sanitation.
  • Trained new servers to the high standards of Pappas Restaurants, Inc.!
  • Trained new employees to high standards Sold to both new and experienced guests Cash handling

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42. Greeting Guests

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Here's how Greeting Guests is used in Server And Certified Trainer jobs:
  • Provide quality customer service by greeting guests with the willingness to assist them with any questions, comments, and/or concerns.
  • Assisted bartenders and hosts by taking to go orders, answering phone calls, and greeting guests.
  • Serve as main point of contact for guests, present a professional image while greeting guests.
  • Provided first line customer service to guests by greeting guests and getting their orders taken.
  • General server duties including greeting guests, server assistant and food runner when necessary.
  • Helped in other areas of the restaurant such as answering phones and greeting guests.
  • Follow Logan's format for greeting guests through the meal, to processing payment.
  • Focused on teamwork while greeting guests, taking drink, and food orders.
  • Provide excellent guest service by promptly greeting guests and correctly taking their order.
  • Cash handling-Greeting guests-Hosting -Training servers -Running food-open/close server -knowledgeable in upselling
  • Managed all point of sale system training Responsible for greeting guests and answering any questions they may have.
  • Assist team-members by greeting guests, taking take-out orders, bussing tables, and completing side work.
  • Represented Logan's by smiling and greeting guests in a friendly manner.

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43. Timely Fashion

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Here's how Timely Fashion is used in Server And Certified Trainer jobs:
  • Greeted guests in a friendly and timely fashion made genuine menu suggestions while up selling.
  • Delivered food and beverages to patrons in a courteous and timely fashion.
  • Served customers in an efficient and timely fashion.
  • Take order in a timely fashion, and make sure the guest is 100% satisfied upon receiving their meal.
  • Trained new employee s on how to manage and take care of customers needs and wants in a timely fashion.
  • Maintain a positive dining experience and deliver food and beverages in a timely fashion.
  • Applied the Point-of-Sale mesh network to place guest orders in a timely fashion.
  • Manage guests at bar while making Server drink tickets in a timely fashion.
  • Provide excellent customer service, serving drinks and food in a timely fashion.
  • Cooked food properly and in a timely fashion, using safety precautions.
  • Take guest orders and get them there meal in a timely fashion.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Serve guest in a timely fashion and take food and beverage order.
  • Provided great service and quality food, in a timely fashion.
  • Checked food appearance and delivered food orders in a timely fashion.
  • Keep track of orders getting them out in a timely fashion.
  • Greet customers in a timely fashion.
  • Participate in running side work Cash out my guests in a timely fashion to ensure maximum productivity for sales.
  • Job Responsibilities/ Skills Greet guests in a timely fashion.
  • Trained new hire bussers and servers -Responsible for greeting and serving customers in a timely fashion

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44. Credit Card Transactions

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Here's how Credit Card Transactions is used in Server And Certified Trainer jobs:
  • Operated computerized registers to manage customer orders and credit card transactions.
  • Handled currency and credit card transactions quickly and accurately.
  • Handled large amounts of cash and credit card transactions, performed small reconciliation and account procedures at the end of shift.
  • Handled money and debit/credit card transactions, and dealt with all aspects of the front of house restaurant atmosphere.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Cash & Credit Card Transactions: accept, prepare, and reconcile transactions accurately with detail.
  • Cashier and server of customers while ensuring accurate cash and credit card transactions.
  • Handled more than $2000 in daily cash and credit card transactions.
  • Handle hundreds of cash and credit card transactions daily/weekly quickly and accurately.
  • Greet customers upon entrance and handle cash and credit card transactions.
  • Handle large cash and credit card transactions on a daily basis
  • Handle large amounts of cash and credit card transactions.
  • Reconciled cash and credit card transactions at shift end.
  • Handled cash payments, including credit card transactions.
  • Processed cash and credit card transactions daily.
  • Handled cash and credit card transactions.
  • Balance cash bank and running credit card transactions Stock items, to-go orders and maintain a clean and tidy work area
  • Maintain a clean and sanitary environment Handle cash and credit card transactions.
  • Collected cash, credit card transactions and coupons for daily deposit.
  • Handled cash, coupon, and credit card transactions on a daily basis Utilized multi-tasking skills to achieve best customer satisfaction

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45. Order Slips

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Here's how Order Slips is used in Server And Certified Trainer jobs:
  • Write patrons food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Write customers' food orders on order slips, and enter orders into computers to be sent to the kitchen staff.
  • Take and write guest's food orders on order slips and enter them into computers for transmittal to kitchen staff.
  • Write patrons' food orders on order slips, enter into computer point of sales system.
  • Read food order slips or receive verbal instructions as to food required by patron.
  • Transfer patrons' orders to order slips and enter into computer for transmittal to kitchen staff.

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46. Minimum AGE Requirements

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Here's how Minimum AGE Requirements is used in Server And Certified Trainer jobs:
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Inspect the ID of patrons to ensure minimum age requirements for consumption of alcoholic beverages are always met.
  • Checked patrons'identification to ensure that they met minimum age requirements for consumption of alcoholicbeverages.

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47. Genuine Hospitality

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Here's how Genuine Hospitality is used in Server And Certified Trainer jobs:
  • Demonstrated genuine hospitality and delivered an exceptional dining experience by greeting, serving, and training while maintaining company expectations.
  • Demonstrate genuine hospitality while greeting and establish rapport with the guest while delivering an exceptional dining experience.
  • Demonstrate genuine hospitality and delivering exceptional guest services in the bar area.
  • Demonstrate genuine hospitality while greeting and establishing rapport with guest.
  • Demonstrate genuine hospitality with responsibility for pacing and prepping meals.
  • Demonstrated genuine hospitality while serving guests.
  • Delivered a table side fondue dining experience, extending genuine hospitality to all patrons while serving table's within section.
  • Provided genuine hospitality to my guests and had a lot of fun in doing so
  • Demonstrated genuine hospitality and resolved guest complaintsquickly and efficiently.
  • provide genuine hospitality and superb customer service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Demonstrated genuine hospitality upon greeting guests.Navigated guests through menus using thorough knowledge of menus' content.Communicated with customers professionally and precisely.
  • Completed accurate money transactions for customers Providing genuine hospitality to customers Accurately served food and responded to customers requests
  • Addressed allquestions from training program participants.Server: Demonstrated genuine hospitality while greeting and establishing rapport with guests.

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48. Proper Procedures

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Here's how Proper Procedures is used in Server And Certified Trainer jobs:
  • Trained new servers on proper procedures directed by restaurant management and help them insure new servers perform job responsibilities.
  • Train new servers on the Outback standards of service, food/drink knowledge, and proper procedures.
  • Train new and current team members in the proper procedures and specifications of the restaurant.
  • Train employees on the proper procedures for serving customers, opening and closing the restaurant.
  • Trained new employees on proper procedures for food handling and preparation, sanitation, and clean-up
  • Trained new hire wait staff and hosts in proper procedures for each job description.
  • Train new staff to the computer system, menu, and proper procedures.
  • Trained new servers, as well as coached existing staff in proper procedures.
  • Lead multiple team safety meetings about proper procedures for sanitation and food safety.
  • Trained new servers the correct and proper procedures of serving food.
  • Trained staff in proper procedures, Safety, and Health Regulations.
  • Trained new employees in proper procedures and customer service.
  • Trained new servers on proper procedures of the restaurant.
  • Trained all new servers to follow proper procedures.
  • Train new hostesses on proper procedures and rules.
  • Follow proper procedures and coach new hires.
  • Trained new employees on proper procedures.
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed.Page 2
  • Ensured a safe working environment and pleasant dining experience for guests Trained new staff in proper procedures and food sanitation practices.
  • Train new staff according proper procedures set by Uno's Corporate and the Boch Group.

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49. Line Cooks

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Here's how Line Cooks is used in Server And Certified Trainer jobs:
  • Trained new servers and line cooks.

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50. Meal Costs

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Here's how Meal Costs is used in Server And Certified Trainer jobs:
  • Prepared checks that itemized and totaled meal costs and sales taxes, followed by the collection of payments from customers.
  • Prepare checks that itemize and total meal costs and sales taxes and received payment by cash or credit card.
  • Prepare checks that itemize and total meal costs and sales taxes and collect payments while using the cash register.
  • Take orders, present meals and beverages, prepare checks that itemize meal costs and sales taxes.
  • Prepare check, Itemize, total meal costs with sales taxes, and collect payments from customers.
  • Prepare checks that itemize and total meal costs, collect payments and distribute change if necessary.
  • Compile guest's checks that itemize and total meal costs and sales taxes effectively.
  • Prepared checks electronically that itemized and totaled meal costs and sales taxes.
  • Prepare itemized checks calculating total meal costs and tip percentages.
  • Clean, maintain and sanitize all areas Prepare checks that itemize and total meal costs and sales taxes

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Server And Certified Trainer Jobs

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20 Most Common Skills For A Server And Certified Trainer

Customer Service

29.1%

New Servers

13.6%

Food Preparation

8.1%

Current Menu Items

7.2%

Guest Satisfaction

5.8%

Menu Items

5.3%

POS

4.3%

Restaurant Operations

3.6%

Company Policies

3.0%

Beverage Orders

2.7%

Staff Members

2.4%

Computer System

2.1%

Company Standards

2.0%

Seat Guests

1.7%

Service Standards

1.7%

Customer Complaints

1.6%

Drink Orders

1.5%

Safety Procedures

1.4%

FOH

1.4%

Sales Goals

1.4%
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Typical Skill-Sets Required For A Server And Certified Trainer

Rank Skill
1 Customer Service 23.3%
2 New Servers 10.8%
3 Food Preparation 6.5%
4 Current Menu Items 5.7%
5 Guest Satisfaction 4.6%
6 Menu Items 4.2%
7 POS 3.4%
8 Restaurant Operations 2.9%
9 Company Policies 2.4%
10 Beverage Orders 2.2%
11 Staff Members 1.9%
12 Computer System 1.7%
13 Company Standards 1.6%
14 Seat Guests 1.4%
15 Service Standards 1.4%
16 Customer Complaints 1.3%
17 Drink Orders 1.2%
18 Safety Procedures 1.2%
19 FOH 1.1%
20 Sales Goals 1.1%
21 Daily Specials 1.0%
22 Product Knowledge 1.0%
23 Positive Attitude 1.0%
24 Large Parties 1.0%
25 Micros 0.9%
26 Thorough Knowledge 0.8%
27 Customer Relations 0.8%
28 Customer Orders 0.8%
29 Repeat Business 0.7%
30 People 0.7%
31 Training Classes 0.7%
32 Special Events 0.7%
33 Efficient Service 0.7%
34 To-Go Orders 0.7%
35 Service Staff 0.7%
36 Fast Service 0.6%
37 Restaurant Protocols 0.6%
38 Special Requests 0.6%
39 Extensive Knowledge 0.6%
40 Financial Transactions 0.6%
41 High Standards 0.6%
42 Greeting Guests 0.6%
43 Timely Fashion 0.5%
44 Credit Card Transactions 0.5%
45 Order Slips 0.5%
46 Minimum AGE Requirements 0.5%
47 Genuine Hospitality 0.5%
48 Proper Procedures 0.5%
49 Line Cooks 0.4%
50 Meal Costs 0.4%
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22,529 Server And Certified Trainer Jobs

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