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Become A Server And Hostess

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Working As A Server And Hostess

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $19,250

    Average Salary

What Does A Server And Hostess Do

A Hostess is responsible for greeting customers and directing them to their tables. The primary duties of a Server are to prepare room for dining through clothing tables, setting decorations, condiments, candles, napkins, and service plates, and taking orders from customers.

How To Become A Server And Hostess

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Server And Hostess Demographics

Gender

  • Female

    81.3%
  • Male

    16.8%
  • Unknown

    1.9%

Ethnicity

  • White

    77.8%
  • Hispanic or Latino

    13.6%
  • Asian

    6.7%
  • Unknown

    1.4%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    63.1%
  • French

    9.0%
  • Italian

    3.2%
  • Chinese

    2.9%
  • Mandarin

    2.6%
  • German

    2.6%
  • Korean

    2.2%
  • Russian

    2.1%
  • Portuguese

    2.0%
  • Japanese

    1.8%
  • Vietnamese

    1.4%
  • Cantonese

    1.4%
  • Arabic

    1.4%
  • Greek

    0.8%
  • Polish

    0.7%
  • Hindi

    0.7%
  • Tagalog

    0.7%
  • Swedish

    0.4%
  • Thai

    0.4%
  • Hmong

    0.4%
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Server And Hostess Education

Server And Hostess

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Top Skills for A Server And Hostess

OutstandingCustomerServiceFoodOrdersCurrentMenuItemsFoodPreparationCustomerOrdersPOSTo-GoOrdersCommunicationSkillsCustomerServiceSkillsPhoneCallsDrinkOrdersSeatGuestsGreetingCustomersSeatCustomersCleanTablesIceCreamDailySpecialsAlcoholicBeveragesFoodItemsResponsibilitiesi

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Top Server And Hostess Skills

  1. Outstanding Customer Service
  2. Food Orders
  3. Current Menu Items
You can check out examples of real life uses of top skills on resumes here:
  • Generated repeat customers by providing outstanding customer service.
  • Managed multiple food orders while ensuring accuracy and quality control standards.
  • Maintained knowledge of current menu items, ingredients and preparation methods.
  • Experienced in back of the house areas; food preparation, fry cook, line cook, mid cook and broil.
  • Utilize computers to carry out payments and input customer orders.

Top Server And Hostess Employers

Server And Hostess Videos

A day in the life of a server

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