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Server and hostess skills for your resume and career

Updated January 8, 2025
3 min read
Server and hostess example skills
Below we've compiled a list of the most critical server and hostess skills. We ranked the top skills for server and hostesses based on the percentage of resumes they appeared on. For example, 10.9% of server and hostess resumes contained pos as a skill. Continue reading to find out what skills a server and hostess needs to be successful in the workplace.

15 server and hostess skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how server and hostesses use pos:
  • Greeted and sat customers, used a cashier system and POS system, light bakery work, light inventory.
  • Demonstrate ability to learn quickly and teach fellow servers skills, POS operations, and dining room operations

2. Food Preparation

Here's how server and hostesses use food preparation:
  • Handled currency and credit transactions quickly and accurately Followed procedures for safe food preparation, assembly, and presentation.
  • Managed food preparation services including deep frying and all other preparatory tasks associated with fulfilling customer orders.

3. Food Orders

Here's how server and hostesses use food orders:
  • Demonstrated great customer service by taking food orders and ensuring customer satisfaction.
  • Delivered food orders to customers promptly, resulting in customer satisfaction.

4. Customer Orders

Here's how server and hostesses use customer orders:
  • Take customer orders *Provide excellent customer service *Food Prepping *Busing and maintain cleanliness of restaurant *Balancing of cash drawers
  • Provided excellent Customer experience by accurately taking customer orders, facilitating payments and maintaining a clean dining room.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how server and hostesses use customer service:
  • Trained new employees in multiple positions while providing superior customer service to increase customer loyalty ensuring repeat business.
  • Provided customer service to patrons through positive interactions and problem resolution in order to enhance guest experiences.

6. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how server and hostesses use drink orders:
  • Greeted guests, took drink orders, made reservations, answered phones, cleaned tables, ran food, set tables.
  • Greeted customers, assisted with seating, answered phones, cashier duties, took orders and served food and drink orders.

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7. To-Go Orders

A to-go order refers to a food or beverage item served in a package, takeout container, or parcel which allows it to be taken away from a restaurant rather than eaten on the premises of the restaurant as a dine-in facility. A to-go order means your order from the restaurant but eat it at home and hence call it a takeout.

Here's how server and hostesses use to-go orders:
  • Communicate with customers via telephone to establish To-Go orders ad delivery orders alike.
  • Prepared to-go orders and delivered to customers upon arrival.

8. Seat Guests

Seat guests are the act of acknowledging, receiving, and communicating hospitality to a guest. Seating a guest has a long way to go in keeping the guest happy and active.

Here's how server and hostesses use seat guests:
  • Seat guests, Cash guests out, Take carry-out/counter orders, Take table orders Suggestive sell desserts and beverages and appetizers.
  • Greet and seat guest making sure their visit was enjoyable so they will return and tell friends about their amazing experience.

9. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how server and hostesses use food service:
  • Job Responsibilities/Duties- To be customer oriented while offering my firsthand experience in the food service and hospitality industry.
  • Managed customer interactions and food service responsibilities in a busy, college- community restaurant.

10. Bus Tables

Bus tables refers to the process of cleaning restaurant tables after the customer has finished and paid for the meal. This includes cleaning the table of any dirty dishes, wiping down the table and seats, and (sometimes) resetting the table for the next guests.

Here's how server and hostesses use bus tables:
  • Preformed above managers expectations by helping bus tables, run food, and get drinks while doing my normal duties.
  • Seat guests, cashier, bus tables, take orders, run food, cleaning restrooms and other parts of restaurant

11. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how server and hostesses use beverage orders:
  • Greeted and seated customers* Received food and beverage orders* Answered phones and received carry-out orders* Prepared food
  • Interacted with guests, taking food/beverage orders and providing exceptional customer service.

12. Computer System

Here's how server and hostesses use computer system:
  • Utilized POS computer system to ensure the accuracy of financial transactions
  • Prepared checks and accurately entered orders into computer system.

13. Fine Dining

Here's how server and hostesses use fine dining:
  • Maintained professional demeanor in high volume fine dining restaurant.
  • Fast-paced fine dining accompanied with professionalism and sophistication.

14. Customer Complaints

Here's how server and hostesses use customer complaints:
  • Assisted customers with product selection and queries and investigated and resolved customer complaints.
  • Interacted with a diverse customer base and resolved customer complaints ensuring customer satisfaction.

15. Guest Satisfaction

Here's how server and hostesses use guest satisfaction:
  • Contributed substantial amount of guest satisfaction as well as effectively and accurately handling credit and cash transactions.
  • Addressed and handled customer's requests and concerns exhibiting good communication skills ensuring guest satisfaction.
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List of server and hostess skills to add to your resume

Server and hostess skills

The most important skills for a server and hostess resume and required skills for a server and hostess to have include:

  • POS
  • Food Preparation
  • Food Orders
  • Customer Orders
  • Customer Service
  • Drink Orders
  • To-Go Orders
  • Seat Guests
  • Food Service
  • Bus Tables
  • Beverage Orders
  • Computer System
  • Fine Dining
  • Customer Complaints
  • Guest Satisfaction
  • Bartending
  • Clean Tables
  • Customer Satisfaction
  • Greeting Guests
  • Telephone Calls
  • Quality Customer Service
  • Alcoholic Beverages
  • New Servers
  • Sales Taxes
  • Ice Cream
  • Financial Transactions
  • Cash Drawers
  • Phone Orders
  • Pleasant Dining
  • RUN Food
  • Customers Food
  • Micros
  • Order Slips
  • Credit Card Transactions
  • Take-Out Orders
  • Cash Registers
  • Waiting Tables
  • Menu Choices
  • Meal Costs
  • Fast Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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