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Become A Server And Shift Manager

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Working As A Server And Shift Manager

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $17,343

    Average Salary

What Does A Server And Shift Manager Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

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How To Become A Server And Shift Manager

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Server And Shift Manager jobs

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Server And Shift Manager Demographics

Gender

Female

69.7%

Male

29.2%

Unknown

1.1%
Ethnicity

White

83.1%

Hispanic or Latino

9.5%

Asian

5.8%

Unknown

1.1%

Black or African American

0.5%
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Languages Spoken

Spanish

66.7%

French

13.9%

Russian

5.6%

Portuguese

2.8%

Japanese

2.8%

Greek

2.8%

Arabic

2.8%

Italian

2.8%
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Server And Shift Manager Education

Schools

University of Phoenix

10.0%

University of Nebraska at Omaha

5.7%

Middle Tennessee State University

5.7%

Des Moines Area Community College

5.7%

Florida State University

5.7%

Strayer University

5.7%

Kaplan University

5.7%

College of DuPage

4.3%

El Paso Community College

4.3%

Southern Illinois University Carbondale

4.3%

University of Central Oklahoma

4.3%

Valdosta State University

4.3%

Kirkwood Community College

4.3%

West Virginia University

4.3%

Montgomery County Community College

4.3%

University of Nebraska - Lincoln

4.3%

University of Central Florida

4.3%

Kennesaw State University

4.3%

Florida Gulf Coast University

4.3%

University of Houston

4.3%
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Majors

Business

23.4%

Psychology

11.1%

Nursing

9.8%

Communication

6.0%

Hospitality Management

4.7%

Criminal Justice

4.4%

Accounting

4.4%

General Studies

4.1%

Management

3.8%

English

3.5%

Biology

2.8%

Medical Assisting Services

2.8%

Marketing

2.8%

Liberal Arts

2.5%

Elementary Education

2.5%

Health Care Administration

2.5%

Graphic Design

2.5%

History

2.2%

Computer Science

1.9%

Human Resources Management

1.9%
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Degrees

Bachelors

42.1%

Other

33.0%

Associate

15.7%

Masters

5.2%

Certificate

2.6%

Diploma

0.9%

License

0.6%
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Top Skills for A Server And Shift Manager

KitchenFoodPreparationCustomerSatisfactionCustomerComplaintsPOSCurrentMenuItemsFoodOrdersBankDepositsSuperviseHighVolumeNewServersNewStaffMembersQualityCustomerServiceDrinkOrdersBeverageDeliveriesGuestSatisfactionFoodServiceFoodQualityCustomerServiceSkillsCommunicationSkills

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Top Server And Shift Manager Skills

  1. Kitchen
  2. Food Preparation
  3. Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Work closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Demonstrated ability to maintain customer satisfaction while keeping an impeccable bar and gaming area.
  • Respond efficiently to customer complaints.
  • Communicated clearly and positively with coworkers and management.

Top Server And Shift Manager Employers