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Become A Server And Shift Manager

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Working As A Server And Shift Manager

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $43,000

    Average Salary

What Does A Server And Shift Manager Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

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How To Become A Server And Shift Manager

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Average Length of Employment
Bartender Manager 4.0 years
Server Manager 3.6 years
Hourly Manager 3.4 years
Shift Supervisor 3.1 years
Head Server 3.0 years
Lead Server 3.0 years
Night Manager 2.9 years
Shift Manager 2.8 years
Floor Manager 2.8 years
Shift Lead Manager 2.5 years
Shift Leader 2.3 years
Top Careers Before Server And Shift Manager
Server 17.8%
Cashier 10.2%
Internship 4.6%
Hostess 3.9%
Manager 3.6%
Bartender 2.5%
Waitress 2.1%
Top Careers After Server And Shift Manager
Server 24.4%
Cashier 6.5%
Manager 5.1%
Bartender 5.0%
Internship 3.1%
Hostess 1.7%

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Top Skills for A Server And Shift Manager

  1. Customer Service
  2. Food Preparation
  3. Customer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Provided recommendations that increased sales and exemplified organization's commitment to individual customer service.
  • Supervised activities of workers engaged in food preparation Communicated with customers regarding orders, comments, and complaints.
  • Respond efficiently to customer complaints.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for every guest.

Server And Shift Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,019 Server And Shift Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Server And Shift Manager Resume

View Resume Examples

Server And Shift Manager Demographics

Gender

Female

63.9%

Male

26.9%

Unknown

9.2%
Ethnicity

White

66.2%

Hispanic or Latino

13.8%

Black or African American

11.4%

Asian

5.3%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

72.2%

French

9.3%

Arabic

3.1%

Italian

3.1%

Russian

2.1%

Portuguese

2.1%

Bulgarian

1.0%

Swedish

1.0%

German

1.0%

Hebrew

1.0%

Japanese

1.0%

Greek

1.0%

Tagalog

1.0%

Hmong

1.0%
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Server And Shift Manager Education

Schools

University of Phoenix

17.0%

University of Central Florida

7.0%

Kaplan University

7.0%

The Academy

6.0%

Ohio State University

5.5%

University of Georgia

5.5%

Florida State College at Jacksonville

4.5%

University of Houston

4.0%

Southern New Hampshire University

4.0%

Indiana University Bloomington

4.0%

Florida State University

4.0%

University of Nebraska at Omaha

3.5%

Grand Rapids Community College

3.5%

Michigan State University

3.5%

Middle Tennessee State University

3.5%

Arizona State University

3.5%

Pennsylvania State University

3.5%

Georgia State University

3.5%

Indiana University of Pennsylvania

3.5%

Liberty University

3.5%
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Majors

Business

25.7%

Psychology

9.1%

Nursing

8.5%

Communication

5.4%

Criminal Justice

5.1%

Accounting

4.9%

General Studies

4.1%

Health Care Administration

4.1%

Medical Assisting Services

3.9%

Hospitality Management

3.4%

Biology

3.2%

English

3.0%

Culinary Arts

2.8%

Sociology

2.8%

History

2.7%

Marketing

2.7%

Management

2.3%

Finance

2.3%

Legal Support Services

2.2%

Cosmetology

2.1%
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Degrees

Bachelors

40.8%

Other

30.2%

Associate

16.8%

Masters

5.0%

Certificate

4.5%

Diploma

1.6%

License

0.7%

Doctorate

0.4%
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