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Top 50 Server And Shift Manager Skills

Below we've compiled a list of the most important skills for a Server And Shift Manager. We ranked the top skills based on the percentage of Server And Shift Manager resumes they appeared on. For example, 19.1% of Server And Shift Manager resumes contained Customer Service as a skill. Let's find out what skills a Server And Shift Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Server And Shift Manager:

1. Customer Service

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high Demand
Here's how Customer Service is used in Server And Shift Manager jobs:
  • Provided recommendations that increased sales and exemplified organization's commitment to individual customer service.
  • Developed employee customer service skills, conducted productivity enhancement, and performance evaluations.
  • Delivered excellent customer service experience for guests, ensuring all needs were satisfied
  • Established standards for personnel performance and customer service.
  • Demonstrated consistent record of excellent customer service.
  • Trained new employees and communicated corporate philosophy to staff in support of providing a high level of customer service.
  • Performed proper opening and closing procedures, prepared salads and desserts daily, and provided customer service.
  • Managed, served, and provided excellent customer service at a small, high quality restaurant.
  • Expedited all roles needed, service preparation, cooking, inventory management, excellent customer service
  • Experience in customer service, preparing food and drinks, leadership, and handling money.
  • Recognized for exceptional quality control, customer service, and special awareness to resolve issues.
  • Job Description: Customer service, Serving, Oversee of staff and general operations.
  • Answered customer service issues quickly, ensured guest satisfaction, and built guest relationships.
  • Performed dedicated level of customer service techniques to all bar and dining guests.
  • Cross-trained and backed up other customer service managers.
  • Managed & provided customer service with high volume customer base and cash flow.
  • Know a lot of customer service !!
  • Seat guests and provide excellent customer service.
  • Communicated with customers Managed the store Provided quality customer service in person and on the phone LEADERSHIP/ACTIVITIES
  • Work as a shift manager Courteous when resolving customer service related issues Work as a server

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2. Food Preparation

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Here's how Food Preparation is used in Server And Shift Manager jobs:
  • Supervised activities of workers engaged in food preparation Communicated with customers regarding orders, comments, and complaints.
  • Supervised food preparation and serving workers.
  • Performed food preparation and delivery duties.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Worked with the customer service team in the position of Shift Manager and performing duties of food preparation and serving.
  • Cashiered, answered phones, took orders, mild food preparation, and supervised a team of 6.
  • Answer phones, wait tables, cash handling, maintain sanitary conditions, food preparation, manage night shift
  • Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
  • Train employees in food preparation, and in service, sanitation and safety procedures.
  • Monitor food preparation and serving techniques to ensure that proper procedures are followed.
  • Clean food preparation equipment, work areas, and counters or tables.
  • Monitor food preparation such as: portion sizes, garnishing and presentation.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Take care of customers needs, food preparations and presentation.
  • Trained workers in food preparation.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Stepped in if staff was short handed to aid in food preparation, expediting, serving, etc.
  • Perform food preparation and serving duties, such as carving meat, preparing flamb dishes, or serving wine and liquor.

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3. Customer Complaints

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high Demand
Here's how Customer Complaints is used in Server And Shift Manager jobs:
  • Respond efficiently to customer complaints.
  • Worked with team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
  • Resolved customer complaints regarding food, services, and policies while providing prompt and courteous management.
  • Provide customer service, address customer complaints, take payments, seat and serve guests
  • Resolve customer complaints regarding food service, making sure they leave with a smile.
  • Supervised employees, efficiently trained new employees, and professional handled customer complaints.
  • Supervised employees and employee duties as well as handling customer complaints.
  • Key holder, manage staff and field customer complaints.
  • Handle customer complaints to the best of my abilities.
  • Resolve customer complaints in timely and tactful manner.
  • Resolve customer complaints regarding sales and service.
  • Resolve customer complaints regarding food service.
  • Addressed and resolved customer complaints in a highly professional, timely manner to increase overall customer satisfaction.
  • Guaranteed postive customer experiences and resolved all customer complaints.
  • Manage staff during assigned shift, assign break schedules as applicable, greet customers, resolve any customer complaints.
  • Managed whole shifts, counted down drawers,covered for employees who called off, handled customer complaints.
  • Ensured all customers were happy with the service they received and dealt with customer complaints.
  • Work in a fast paced environment Deal with customer complaints and turn negatives into positives
  • handled customer complaints in both person and phone.
  • serve, bartend, set up schedules, inventory, assist prep cooks, handle customer complaints, supervise employees.

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4. Guest Satisfaction

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Here's how Guest Satisfaction is used in Server And Shift Manager jobs:
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Monitor guest satisfaction and take a personal responsibility to ensure it.
  • Conduct initial orientation and training of all new servers and greeters to ensure maximum guest satisfaction.
  • Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Anticipated guest needs to heighten guest satisfaction.
  • Achieved and received great guest satisfaction.
  • Ensured 100% guest satisfaction.
  • Provided excellent customer service and satisfaction Managed Inventory Evaluated guest satisfaction by investigating and resolving complaints
  • Train new servers on all Madelines procedures to ensure 100% guest satisfaction.

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5. Restaurant Operations

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Here's how Restaurant Operations is used in Server And Shift Manager jobs:
  • Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for every guest.
  • Assisted Management in all restaurant operations, sanitation operations, food temperature analysis, and overall management of serving team.
  • Assigned staff duties and coordinated restaurant operations.
  • Directed front of house restaurant operations, monitored food quality and staff to ensure a positive dining experience for guests.
  • Manage front house/back house restaurant operations for a high volume restaurant in the absence of the Manager/Proprietor.
  • Opened, closed and managed both front and back of house restaurant operations.
  • Trained new hires in restaurant operations.

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6. Bank Deposits

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Here's how Bank Deposits is used in Server And Shift Manager jobs:
  • Liaised with vendors, public and stakeholders * Daily Sales Reporting, closing duties, bank deposits
  • Counted cash drawers, prepared bank deposits and verified cash drawer against the day's receipts.
  • Count safe, perform end of shift audit, prepare and perform bank deposits.
  • Perform cash handling functions - count down tills, prepare and deliver bank deposits.
  • Completed nightly paperwork, made bank deposits, and kept time cards.
  • Prepared cash transactions such as Bank Deposits * Maintain sales records i.e.
  • Cash handling and responsible for large bank deposits.
  • Noted all sales information and prepared bank deposits.
  • Managed cash register and bank deposits.
  • cook, server, customer service, shift manger, daily closing paperwork, bank deposits at end of shift
  • Provided excellent customer service Managed 4-10 employees on any given shift Audited cash drawers and made daily bank deposits
  • Bank deposits, accommodations made for guest's .
  • Train employees Serve tablesCustomer satisfaction Basic sanitation Keep up with money from orders.Make bank depositsInput tax data Make drinks Create drinks

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7. POS

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Here's how POS is used in Server And Shift Manager jobs:
  • Handle the money in mornings when I arrive and do a deposit before I leave in the evening.
  • Completed opening/closing duties including morning bank deposits, closing out the cash drawer, and restocking inventory.
  • Worked on POS systems, processed all types of payments, made the schedule every week.
  • Handle daily Front and Back of House operations, inventory management, responsible for nightly deposits.
  • Communicate well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Helped design wine menu and implement into our POS system for all servers/bartenders.
  • Give guests a positive, friendly, accurate, and timely dining experience.
  • Serve food across counter, bringing food out to customers when possible.
  • Maintained state health codes, inventory, cash deposits etc.
  • Shift Management position was given one month after employment.
  • Serve the guest with the best hospitality possible.
  • Handle the tills, deposits and balancing ledger.
  • Manage daily deposits, till and safe counts.
  • Trained incoming employees for multiple floor positions.
  • Cross-trained in every position of the restaurant.
  • Count money and make bank deposits.
  • Prepped deposit and balanced cash registers.
  • Deposited correct amount of money.
  • Use of point-of-sale (POS) system.
  • Provide friendly customer service Worked multiple positons when needed (eg.

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10 POS Jobs

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8. Current Menu Items

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high Demand
Here's how Current Menu Items is used in Server And Shift Manager jobs:
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

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9. New Servers

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Here's how New Servers is used in Server And Shift Manager jobs:
  • Trained and motivated new servers to become exceptional customer service employees
  • Trained in all new servers and cashiers as well as supervising staff and placing orders.
  • Train and prepare new servers and provide ongoing support as they learn and grow.
  • Serve and took care of guests super vised the graveyard shift and trained new servers
  • Trained new servers on menu knowledge and steps of quality service.
  • Trained new servers in all Chili's policy and procedures.
  • Trained new servers on customer expectations, safety and procedures.
  • Train new servers on guest service expectations and restaurant protocols.
  • Trained new servers and floor staff on guest expectations.
  • Trained new Servers and Cashiers when they started.
  • Planned and scheduled orientation for all new servers.
  • Train prospective new servers and/or bartenders.
  • Recognized as "Lead Server" which includes mentoring and training new servers.
  • Trained and fostered new servers Delegated closing tasks Assisted guests with orders Cashed out guest checks

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10. Beverage Orders

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high Demand
Here's how Beverage Orders is used in Server And Shift Manager jobs:
  • Provided customer service and took and delivered guests' food and beverage orders ensuring quality and accuracy.
  • Receive food and beverage orders, advise on daily specials, and deliver food and drinks.
  • Oversee correct production of customer food and beverage orders to company standards.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Take beverage orders from serving staff or directly from patrons.
  • Take inventory and male food and beverage orders.
  • Inventory management for food and beverage orders.
  • Prepare food or beverage orders Accomplishments/ Other Information: Gained Shift Manager title after a year.

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11 Beverage Orders Jobs

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12. Company Policies

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high Demand
Here's how Company Policies is used in Server And Shift Manager jobs:
  • Maintained ever-changing knowledge of company policies and menus.
  • Complete understanding of company policies and procedures.
  • Managed front-end and day-to-day operations to ensure friendly resolution of customers transactions at check out while complying with company policies.
  • Looked after the company policies, and procedures, and ensured high standards of customer service.
  • Led new employees to ensure guest satisfaction through training and adhering to company policies and expectations.
  • Facilitate company policies and practices and serve as a dependable role model for co-workers.
  • Trained and managed new employees on company policies to ensure they achieved their productivity.
  • Supervised 1-2 employees, instructed employees in their job duties and company policies.
  • Trained staff in following company policies and to increase customer service.
  • Manage a staff to maintain company policies and regulations.
  • Complete opening and closing procedures in regards to company policies.

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13. Staff Members

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Here's how Staff Members is used in Server And Shift Manager jobs:
  • Head server and shift manager, responsible for oversight of up to fourteen staff members and their respective duties.
  • Delegated tasks to staff members to ensure that all guest were happy with the services received.
  • Collaborate with over 20 staff members to make each shift run efficiently and smoothly.
  • Trained other staff members with cash registers, calculators, payment options.
  • Managed service staff, including hiring and development of new service staff members
  • Facilitated training classrooms and wine tastings for guests and staff members.
  • Mentored junior staff members to help them become effective quickly.
  • Trained many new staff members over period of 7 years.
  • Prepared all staff members for the day's business.
  • Train new staff members with all materials provided.
  • Trained staff members in company standards and procedures.
  • Establish and implement departmental policies, goals, objectives, and procedures, and staff membersas necessary.
  • Provide guidance, direction and training to staff members.
  • Collaborated with clientele, Jasmine Caf staff members, and vendors to carry out requests for eachcatering event.

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14. FOH

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high Demand
Here's how FOH is used in Server And Shift Manager jobs:
  • Shift Manager: Responsible for all employees in FOH.
  • Performed FOH manager duties and trained new employees.
  • Purchased and controlled FOH inventory.
  • Manage Front of House (FOH) employees.
  • Prepare the schedule for all FOH employees.

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15. Customer Orders

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Here's how Customer Orders is used in Server And Shift Manager jobs:
  • Use of POS systems for entering customer orders to be sent to kitchen and bar.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Create and deliver customer orders during peak times and staff shortages.
  • Assisted wait staff with customer orders to include both food and drink order.
  • Cash Count Supervise and Train Employees Customer Service Answer Phones Enter Customer Orders into Computer General Restaurant Duties

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16. Drink Orders

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Here's how Drink Orders is used in Server And Shift Manager jobs:
  • Provide excellent customer service, seat guest, take food and drink orders, deliver food.
  • Prepare drink orders for guests according to specific recipes.
  • Take and deliver food and drink orders to guests.
  • Take food and drink orders.

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17. Daily Operations

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Here's how Daily Operations is used in Server And Shift Manager jobs:
  • Train new employees and field questions from coworkers regarding beer knowledge and daily operations.
  • Managed a team by assigning tasks for daily operations and delegating special tasks.
  • Managed daily operations of dining room and banquet service in 209 dining areas.
  • Handle decision to ensure daily operations run smoothly.
  • Lead server while managing daily operations.
  • Monitored and helped to maintain inventory control Assisted GM with daily operations, administrative task, and new employee training.

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18. Weekly Schedules

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Here's how Weekly Schedules is used in Server And Shift Manager jobs:
  • Count money in registers and manage nightly financial reports as well as assist in forming weekly schedules.
  • Worked and managed three separate restaurant locations and composed weekly schedules for 20+ staff.
  • Maintained weekly schedules for front of the house employees.
  • Generated weekly schedules for wait staff and bartenders.

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19. Sales Goals

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Here's how Sales Goals is used in Server And Shift Manager jobs:
  • Developed client relationships and earned reputation for exceeding sales goals.
  • Provide constant feedback and reinforcement to serving staff in order to improve or sales goals and decrease food cost.
  • Communicated all weekly and monthly sales goals and expectations.
  • Exceeded sales goals on a regular basis.

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20. Special Events

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Here's how Special Events is used in Server And Shift Manager jobs:
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Organized special events seating, hostess scheduling and training, shift manager
  • Organized restaurant and patio buyouts for special events.
  • Helped manage and conduct special events.

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21. Inventory Control

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Here's how Inventory Control is used in Server And Shift Manager jobs:
  • Assisted management with inventory control and stock ordering.
  • Served as shift manager responsible for in-store merchandising, inventory control, online product orders and special preparations for upcoming events.
  • Maintained a strict inventory control of stock as well as ordering, stocking, and reports pertaining to inventory.
  • Completed checklists and procedures for cash reporting, inventory control, and scheduling during shift.
  • Performed functions including; sales, customer service, purchasing and inventory control.
  • Supply ordering, inventory control, and constant customer service interaction.
  • Headed the food and beverage inventory control staff.
  • Shift supervision, inventory control, personnel scheduling, financial management and balancefor shift, problem solving, prepare invoices.

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22. Positive Attitude

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Here's how Positive Attitude is used in Server And Shift Manager jobs:
  • Have had several good reviews on my serving skills, politeness, and positive attitude.
  • Maintained positive attitude to make customer's experiences memorable and pleasant.

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23. Computer System

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Here's how Computer System is used in Server And Shift Manager jobs:
  • Trained restaurant managers as well as team members on computer system, steps of service, and rules of regulations.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Place their order in on our computer system.
  • Learned computer system and handling money.
  • Provide fast and friendly food service Take food orders from customers, input into computer system, and deliver to customers.
  • Directed closing procedures in accordance with company policy, closing out computer system as well as cash drops.
  • Serve customers and ensure quality and time.Skills Usedcustomer service, pos computer systems.

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24. Food Safety

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Here's how Food Safety is used in Server And Shift Manager jobs:
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Ensured all employees followed food safety procedures, inventoried supplies, and made bank deposits.

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25. Phone Calls

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Here's how Phone Calls is used in Server And Shift Manager jobs:
  • Waited tables during busy, high volume hours while also answering phone calls at least fifteen times a shift.
  • Answer phone calls, take and maintain reservations, and handling take out orders via phone.
  • Order the get fresh order and answer phone calls and take reservations for big parties.
  • Answered phone calls, booked reservations, and resolve customer service issues.
  • Answered phone calls and redirected each call to its appropriate party.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Answered incoming phone calls and all customer questions.

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26. Customer Relations

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Here's how Customer Relations is used in Server And Shift Manager jobs:
  • Maintained the highest level of customer satisfaction possible while building and maintaining customer relationships to ensure repeat business and revenue growth.
  • Utilized numerous service skills, including: restaurant management, customer relations, private party hosting, bar and table maintenance.
  • Provided outstanding dining visits through exceptional service; resolved guest concerns, enhanced customer relations, and ensured shifts ran smoothly
  • Trained and developed junior servers on menu, product knowledge, monthly specials, and supervised customer relations.
  • Self-established VIP customer relations, retention, and quality.
  • Execute all aspects of beverage procurement, beverage inventory, customer relationship management, servermanagement, and guest relations.
  • Managed and maintained superior customer relations * Supervised other employees duties

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27. Inventory Management

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Here's how Inventory Management is used in Server And Shift Manager jobs:
  • Executed restaurant closing procedures, including document review, deposits and inventory management.
  • Inventory management and proper rotation of product.
  • Scheduled hours and assisted GM with ordering and inventory management.

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28. Large Parties

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Here's how Large Parties is used in Server And Shift Manager jobs:
  • Book events, such as large parties, banquets, and entertainment.

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29. Service Standards

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Here's how Service Standards is used in Server And Shift Manager jobs:
  • Directed general restaurant operations, monitored food quality and maintained service standards to ensure customer satisfaction and return business.
  • Prepared and executed action plans to continuously improve productivity, quality, and customer-service standards.
  • Developed and maintained exceptional customer service standards.
  • Received orders, set policies and service standards, guest relations.
  • Set dining tables according to type of event and service standards.

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1 Service Standards Jobs

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30. Safety Procedures

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Here's how Safety Procedures is used in Server And Shift Manager jobs:
  • Trained new staff on guest service expectations, food handling safety, restaurant protocols, and safety procedures.
  • Trained new employees on proper food handling and safety procedures.
  • Allocate shift duties * Ensure everyone follows all safety procedures * Assist with the development and training of the team.

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31. Greeting Customers

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Here's how Greeting Customers is used in Server And Shift Manager jobs:
  • Performed daily customer service, greeting customers, problem solving, resolving complaints, and answering questions.

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32. Company Standards

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Here's how Company Standards is used in Server And Shift Manager jobs:
  • Provided staff training and development on position best practices and company standards to drive increases in both individual and team performance.
  • Delegated in a way that encouraged team to work together during shift to ensure the restaurant operates to company standards.
  • Assumed full responsibility for ensuring that all activities of coworkers were aligned with company standards and store procedures.
  • Trained new employees according to company standards.

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33. Financial Transactions

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Here's how Financial Transactions is used in Server And Shift Manager jobs:
  • Assisted in answering phones, completing financial transactions, managing strict beverage control, and liquor inventory management.

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34. Data Entry

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Here's how Data Entry is used in Server And Shift Manager jobs:
  • Scheduled shipments, received all incoming packages, data entry.
  • Utilize data entry and 10-key.

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35. Micros

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Here's how Micros is used in Server And Shift Manager jobs:
  • Manage staff, execute all opening and closing duties, keep track of administrative matters through Micros computer system.
  • Used computer programs such as, Microsoft Word and Excel, Menu Link, and Aloha systems.
  • Handle paperwork, micros, paperwork, and FPA.
  • Experienced with Micros computer systems.

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36. Thorough Knowledge

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Here's how Thorough Knowledge is used in Server And Shift Manager jobs:
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

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37. Large Amounts

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Here's how Large Amounts is used in Server And Shift Manager jobs:
  • Serve food, manage large amounts of money, manage all employees on graveyard shift, ensure quality of food and service
  • Controlled large amounts of inventory in entire restaurant.

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38. Pizza HUT

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Here's how Pizza HUT is used in Server And Shift Manager jobs:
  • Finished Pizza Hut approved management courses to be able to promote within, up to restaurant manager.
  • Maintained Pizza Hut's high brand standards and procedures on each shift.

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39. Repeat Business

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Here's how Repeat Business is used in Server And Shift Manager jobs:
  • Cultivated repeat business by establishing lasting relationships with customers and quick issue resolution.
  • Created repeat business by developing long-term relationships with regulars.
  • Created a bond with customer to ensure repeat business.
  • Employed excellent customer service skills to maintain repeat business.
  • Develop and maintain relationships with patrons to secure repeat business at a Top 20 restaurant in the metro Baltimore area.

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40. Labor Costs

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Here's how Labor Costs is used in Server And Shift Manager jobs:
  • Manage staff shift assignments, while working to keep productivity high and labor costs low.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Recorded movement of inventory, labor costs, and sales on a daily basis.
  • Keep labor costs at a minimum and maintain employee productivity.
  • Monitored daily sales and labor costs.
  • Managed schedule and labor costs.

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41. To-Go Orders

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Here's how To-Go Orders is used in Server And Shift Manager jobs:
  • Assisted hostess by answering phones to take to-go orders, and by greeting, seating, and thanking guests.

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42. Meal Costs

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Here's how Meal Costs is used in Server And Shift Manager jobs:
  • Prepare checks that itemize total meal costs including sales tax, process payments.

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43. Ensure Food Quality

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44. Sure Customers

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Here's how Sure Customers is used in Server And Shift Manager jobs:
  • Make sure Customers was well taken care of while dining in.
  • Process customer orders and ensure customers are greeted and treated with curtesy.

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45. GM

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Here's how GM is used in Server And Shift Manager jobs:
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Reason for leaving: new experience, however, was available to GM for any shift needed.
  • Required to make quick and efficient judgment calls in a fast-paced environment.

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46. Minimum AGE Requirements

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Here's how Minimum AGE Requirements is used in Server And Shift Manager jobs:
  • Checked guests' identification in order to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

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47. Sales Taxes

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Here's how Sales Taxes is used in Server And Shift Manager jobs:
  • Prepare checks that itemize and total meal costs and sales taxes.

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48. Service Staff

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Here's how Service Staff is used in Server And Shift Manager jobs:
  • Managed restaurant and service staff by creating schedules, opening and closing store, and processing daily cash and inventory reports.
  • Provided training of service staff to enhance customer service and profits through suggestive selling.
  • Boosted service staff performance though training, couching, and accountability.

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1 Service Staff Jobs

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49. BOH

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Here's how BOH is used in Server And Shift Manager jobs:
  • Manage a team of up to 12 people including FOH and BOH.
  • Lead shift of BOH AND FOH.

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50. Safe Environment

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Here's how Safe Environment is used in Server And Shift Manager jobs:
  • Oversee all restaurant employees Proven ability to multitask, problem solve, and maintain a clean and safe environment

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Server And Shift Manager Jobs

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20 Most Common Skills For A Server And Shift Manager

Customer Service

25.2%

Food Preparation

14.4%

Customer Complaints

7.5%

Guest Satisfaction

6.4%

Restaurant Operations

5.7%

Bank Deposits

5.1%

POS

4.7%

Current Menu Items

4.6%

New Servers

3.5%

Beverage Orders

3.2%

Menu Items

2.7%

Company Policies

2.3%

Staff Members

2.3%

FOH

2.0%

Customer Orders

1.8%

Drink Orders

1.8%

Daily Operations

1.7%

Weekly Schedules

1.7%

Sales Goals

1.6%

Special Events

1.5%
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Typical Skill-Sets Required For A Server And Shift Manager

Rank Skill
1 Customer Service 19.1%
2 Food Preparation 10.9%
3 Customer Complaints 5.7%
4 Guest Satisfaction 4.8%
5 Restaurant Operations 4.3%
6 Bank Deposits 3.9%
7 POS 3.6%
8 Current Menu Items 3.5%
9 New Servers 2.7%
10 Beverage Orders 2.4%
11 Menu Items 2.0%
12 Company Policies 1.8%
13 Staff Members 1.7%
14 FOH 1.5%
15 Customer Orders 1.4%
16 Drink Orders 1.4%
17 Daily Operations 1.3%
18 Weekly Schedules 1.3%
19 Sales Goals 1.2%
20 Special Events 1.2%
21 Inventory Control 1.2%
22 Positive Attitude 1.2%
23 Computer System 1.1%
24 Food Safety 1.1%
25 Phone Calls 1.1%
26 Customer Relations 1.0%
27 Inventory Management 1.0%
28 Large Parties 1.0%
29 Service Standards 0.9%
30 Safety Procedures 0.9%
31 Greeting Customers 0.9%
32 Company Standards 0.9%
33 Financial Transactions 0.8%
34 Data Entry 0.8%
35 Micros 0.8%
36 Thorough Knowledge 0.8%
37 Large Amounts 0.8%
38 Pizza HUT 0.7%
39 Repeat Business 0.7%
40 Labor Costs 0.7%
41 To-Go Orders 0.7%
42 Meal Costs 0.6%
43 Ensure Food Quality 0.6%
44 Sure Customers 0.6%
45 GM 0.6%
46 Minimum AGE Requirements 0.6%
47 Sales Taxes 0.6%
48 Service Staff 0.6%
49 BOH 0.5%
50 Safe Environment 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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