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Become A Server Manager

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Working As A Server Manager

  • Performing for or Working Directly with the Public
  • Performing General Physical Activities
  • Getting Information
  • Selling or Influencing Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Outdoors/walking/standing

  • $45,000

    Average Salary

What Does A Server Manager Do

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Duties

Waiters and waitresses typically do the following:

  • Greet customers, present menus, and explain daily specials to customers
  • Answer questions related to menu
  • Take food and beverage orders from customers
  • Relay food and beverage orders to the kitchen staff
  • Prepare drinks and food garnishes
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Prepare itemized checks and take payments from customers
  • Set up dining areas, refill condiments, and stock service areas

Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.

In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.

Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.

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How To Become A Server Manager

Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.

Education

No formal education is required to become a waiter or waitress.

Training

Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.

Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.

Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.

Important Qualities

Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.

Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.

Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.

Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.

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Average Length of Employment
Server Manager 4.0 years
Bartender Manager 4.0 years
Manager 3.9 years
Restaurant Manager 3.9 years
Hourly Manager 3.4 years
Bar Manager 3.2 years
Lead Server 3.0 years
Head Server 3.0 years
Floor Manager 2.8 years
Top Careers Before Server Manager
Server 24.8%
Cashier 8.1%
Manager 7.8%
Internship 4.7%
Hostess 4.2%
Bartender 2.6%
Volunteer 2.4%
Waitress 1.8%
Supervisor 1.8%
Top Careers After Server Manager
Server 31.2%
Manager 8.8%
Cashier 4.7%
Bartender 4.5%
Internship 2.4%
Owner 1.9%
Hostess 1.6%

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Top Skills for A Server Manager

  1. Customer Service
  2. Food Safety
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Provide customer service, cash management, inventory management, customer satisfaction
  • Possess food safety certification to ensure quality of menu items that are served.
  • Maintained employee schedule/payroll database as well as restaurant bookkeeping.
  • Maintained guest satisfaction with exceptional customer service skills, assured orders were delivered as requested.
  • Escort guests to their tables, explain how various menu items are prepared and inform them of any daily/ weekly specials.

Server Manager Demographics

Gender

Female

60.0%

Male

30.8%

Unknown

9.1%
Ethnicity

White

63.6%

Hispanic or Latino

15.2%

Black or African American

11.2%

Asian

6.4%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

54.8%

French

10.8%

German

5.0%

Portuguese

3.2%

Arabic

3.2%

Korean

2.9%

Italian

2.9%

Japanese

2.9%

Russian

2.2%

Chinese

2.2%

Romanian

1.4%

Mandarin

1.4%

Thai

1.4%

Vietnamese

1.1%

Cantonese

1.1%

Swedish

0.7%

Bosnian

0.7%

Turkish

0.7%

Greek

0.7%

Croatian

0.7%
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Server Manager Education

Schools

University of Phoenix

17.3%

Arizona State University

5.8%

The Academy

5.3%

Ohio State University

5.3%

Pennsylvania State University

4.8%

Johnson & Wales University

4.6%

Southeastern Louisiana University

4.6%

Kent State University

4.4%

Metropolitan State University of Denver

4.4%

Florida State University

4.4%

Texas State University

4.4%

Northern Virginia Community College

4.2%

Grand Valley State University

3.9%

University of Houston

3.9%

Kaplan University

3.9%

Saint Cloud State University

3.9%

Virginia Commonwealth University

3.7%

University of Central Florida

3.7%

University of North Texas

3.7%

Michigan State University

3.7%
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Majors

Business

24.6%

Psychology

8.0%

Nursing

7.1%

Criminal Justice

5.8%

Communication

5.7%

Health Care Administration

4.9%

Medical Assisting Services

4.3%

General Studies

4.2%

Accounting

4.0%

Management

3.5%

Marketing

3.5%

Liberal Arts

3.1%

Hospitality Management

3.0%

Kinesiology

3.0%

Computer Science

2.9%

Education

2.9%

Cosmetology

2.6%

English

2.6%

Finance

2.3%

Graphic Design

2.2%
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Degrees

Bachelors

40.8%

Other

30.1%

Associate

15.7%

Masters

6.7%

Certificate

3.7%

Diploma

1.6%

License

0.8%

Doctorate

0.6%
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