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Service Account Engineer remote jobs - 513 jobs

  • Mid-Market Sales Engineer SF or Remote (PST)

    Hex 3.9company rating

    Remote job

    Hex is changing the way people work with data. Our platform makes analytics workflows more powerful, collaborative, and shareable. Hex solves key pain points with today's data and analytics tooling, and is loved by thousands of users all over the world for the beautiful UI, new superpowers, and boundless flexibility. We are a tight-knit crew of engineers, designers, and data aficionados. Our roadmap is full of big ideas and little details, and we would love your help bringing them to life. Hex has raised over $100m from great VCs and angels, giving us many years of runway and the ability to pay competitive salaries, offer great benefits, and provide meaningful equity. Hex's user base is continuing to grow rapidly. We are hiring a West Coast-based Sales Engineer to partner with potential customers to support their Hex evaluations. As a Sales Engineer, you will leverage your product, ecosystem, and technical expertise to support our potential customers as they evaluate and adopt Hex. You will work day in and day out with the Sales team to help prospects understand the challenges in their current state, connect Hex's value to those challenges, own the technical evaluation, and set them up for long-term success as a customer. If you want to learn more about the Customer team, what we do, and how we work, please check out ourteam page ! What you will do Meet our ‘analytically technical' (think: Data Scientist or Analyst writing SQL and Python) end users where they are to build strong relationships and help them get the most out of Hex during their evaluations Be on the front-line of working with Hex end users throughout the Sales cycle from discovery and product demos through trials, and proofs of concept Partner closely with Account Executives to develop opportunity-level strategy, execute evaluations, and share feedback to improve your partnership Source and synthesize critical product feedback from prospects to share with internal Engineering & Product teams to influence and shape our product roadmap Project manage the architecture, security, and technical reviews that prospects require Develop content to support users who are a part of evaluations ie. demo projects, documentation, videos, etc. As needed, travel to customer on-sites and marketing events to deliver demos and build strong customer relationships Who you might be You might be a fit for this role if you have: 2-3+ years of experience in a technical pre-sales role Experience working with Mid Market customers (250-2500 employees) Experience with land POC/Technical Sales Motions Familiarity with data science tooling and workflows, including Python, SQL, and BI tools (Bonus points if you have spent lots of time in notebooks, SQL IDEs, or app-building frameworks.) A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems You're an excellent communicator who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders A generalist technical skillset: you don't need a CS degree, but should have a passion and interest for technology and be a creative problem solver Experience or interest in working in an early-stage startup environment Location preference for West Coast major metro (preference for SF) In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The OTE (base + variable) range for this role is: $175,000 - $195,000. The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we're open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the process. #J-18808-Ljbffr
    $175k-195k yearly 2d ago
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  • AI Incident Solutions Engineer - Remote + Equity

    Incident.Io

    Remote job

    A leading AI incident response platform is seeking a Solutions Engineer to partner with sales, providing technical expertise and tailored solutions for clients. You'll cultivate deep product knowledge, identify sales process improvements, and collaborate closely with Product and Engineering teams to enhance customer success. Ideal candidates will have a proven background in technical pre-sales roles, strong communication skills, and a proactive approach to challenges. This role offers a competitive salary and numerous benefits, including remote working options. #J-18808-Ljbffr
    $111k-166k yearly est. 1d ago
  • Remote Solutions Engineer - AI Video Platforms

    Twelvelabs

    Remote job

    A video AI technology company in San Francisco seeks a Solutions Engineer to lead technical discovery with prospects and demonstrate the business value of innovative video understanding APIs. This role involves creating proof-of-concepts, delivering presentations, and collaborating with Sales. Applicants should have at least 5 years in customer-facing technical roles, experience with LLMs, and strong communication skills. Join a diverse team committed to driving innovation in multimodal AI. #J-18808-Ljbffr
    $111k-166k yearly est. 1d ago
  • Remote Senior PM, Sales Engineering (New Products)

    Samsara 4.7company rating

    Remote job

    A leading IoT solutions firm is seeking a Senior Program Manager for Sales Engineering, focusing on driving operational improvements and launching new products. This remote role requires 7.5+ years in analytical fields, expertise in organizational strategy, and familiarity with relevant tools such as Jira and Salesforce. As part of the Sales Engineering team, you will collaborate across departments to enhance supply chain efficiency and customer insights, significantly impacting the firm's growth and market strategy. #J-18808-Ljbffr
    $130k-174k yearly est. 1d ago
  • MuleSoft Pre-Sales Solution Engineer (Remote)

    Salesforce, Inc. 4.8company rating

    Remote job

    A leading tech company is looking for a Pre-Sales Solution Engineer to join their MuleSoft team. This role requires technical expertise to provide sales support, deliver product demonstrations, and translate technical solutions into business outcomes. Ideal candidates should have excellent presentation skills, hands-on Java experience, and a passion for technology. The position is based in San Francisco, CA, and offers a dynamic work environment. #J-18808-Ljbffr
    $106k-153k yearly est. 5d ago
  • Remote Senior Sales Engineer - Data Migration AI Solutions

    Rocket Software, Inc. 4.5company rating

    Remote job

    A leading software company in Boston is seeking a Senior Sales Engineer to support Account Executives in growing revenue. The ideal candidate has over 4 years of experience in sales engineering and strong knowledge of data integration, especially in migrating mainframe systems to cloud environments. The role includes engaging clients and delivering proof of concepts showcasing software solutions. This position offers competitive compensation and benefits. #J-18808-Ljbffr
    $100k-124k yearly est. 4d ago
  • Remote Solutions Engineer for ML Testing Platform

    Getclera

    Remote job

    A leading AI solutions company is seeking a Solutions Engineer to customize software for top clients globally. The role requires strong Python skills, excellent communication capabilities, and a deep understanding of AI and machine learning. As part of a dynamic team, you will deliver high-quality solutions tailored to specific client needs. The position offers a competitive salary range of $100K - $200K and the opportunity to work in a fast-paced, innovative environment. #J-18808-Ljbffr
    $100k-200k yearly 5d ago
  • Senior Sales Engineer (Remote)

    Kipi.Ai

    Remote job

    Job Title: Senior Sales Engineer-Onshore (Remote) Responsibilities: Serve as the primary technical point of contact for all onshore sales discussions and customer engagements across data, analytics and AI use cases Collaborate with the sales team to understand customer requirements and contribute to lead generation efforts. Utilize technical expertise in Snowflake and other technologies to gather requirements and validate scope. Lead onsite customer workshops, whiteboarding sessions, and executive presentations, ensuring clear alignment on business needs and solution approaches. Collaborate closely with regional Sales and Partner teams (e.g., Snowflake, cloud providers) to support local go-to-market initiatives and joint customer engagements. Participate in in-person client meetings, roadshows, and industry events within the region to strengthen customer relationships and accelerate deal cycles. Act as a liaison between customers and the internal technical teams, ensuring effective communication and understanding of client needs. Provide pre‑sales technical support, including demonstrations, technical presentations, RFPs, estimation, etc and addressing customer inquiries. Create proposal, estimation and other pre‑sales artifacts. Work independently with the Sales team to engage with potential customers and document scope and requirements. Collaborate with account and delivery teams to ensure customer satisfaction and ongoing value realization. Develop and maintain customer solution roadmaps that drive additional use cases and long‑term growth. Requirements: Strong technical background with expertise in Snowflake and associated upstream and downstream technologies. Excellent communication skills to effectively convey complex technical concepts to both technical and non‑technical audiences. Proven ability to work collaboratively with both customers and internal teams. Past experience working in Sales/Solution engineering will be an additional bonus. Have created, worked on Proposal responses, estimation calculation. Prior experience engaging directly with onshore enterprise customers, including leading in‑person workshops, discovery sessions, or technical discussions. Strong ability to communicate and present to CxO‑level and business stakeholders during face‑to‑face meetings. Willingness to travel within the region (10-30%) for client meetings, workshops, and industry events as needed. Qualifications: Bachelor's degree in a relevant field (Computer Science, Information Technology, etc.). 7 + years of total work experience with at‑least 2+ years of experience in a solution engineering or pre‑sales roles. Ability to adapt to new technologies and stay updated on industry trends. Website - *********** Location - Denver, SF, Seattle (Remote Opportunity) Time Zone - MST/PST time zones #J-18808-Ljbffr
    $85k-118k yearly est. 3d ago
  • Solutions Engineer (Remote)

    Lakera Inc.

    Remote job

    Lakera is seeking a Solutions Engineer to accelerate customer success and shape the product experience as we scale. In this customer-facing role, you'll be the primary technical point of contact through both sales and post-sales implementation. You'll translate customer needs into solutions, architecting with Lakera's AI security platform to help enterprises secure their AI stacks and unlock cutting-edge use cases. You'll work closely with Customer Success, Sales, Product, and Engineering to ensure Lakera delivers on its mission. With your blend of technical expertise, communication skills, and customer empathy, you'll be at the forefront of AI security innovation. About Lakera Lakera is on a mission to secure the era of intelligent computing. We are heading towards a future where AI-powered applications take center stage. Here at Lakera, we're not just dreaming about the future; we're building the security foundation for it. We empower builders, giving them the confidence to navigate this new dynamic landscape and unleash the next phase of innovation. We work with Fortune 500 companies, startups, and foundation model providers to protect them and their users from adversarial misalignment. We are also the company behind Gandalf, the world's most popular AI security game. If you're eager to be part of a team that's not just keeping pace but setting the pace, Lakera is the right place for you. Let's shape the future together. What You'll Do: Act as the primary technical point of contact for customers evaluating Lakera. Understand their needs and design solutions that align with their infrastructure using Lakera's platform. Partner with Customer Success to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform. Develop and maintain technical documentation and guides to streamline pre- and post-sales workflows. Support product configuration and deliver minor technical changes required for customer implementations. Feed customer feedback directly into Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs. Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices. What You'll Bring: 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role. A track record of managing relationships with large, complex organizations, preferably with a deeply technical enterprise product. Proficiency coding in the Python and Javascript ecosystems. A track record of enabling large scale implementations in at least one of the hyperscalers (AWS, GCP, Azure). Preferred experience with Docker, Kubernetes, and Terraform. An understanding of and experience navigating security, compliance, and IT processes and requirements when implementing B2B products at large enterprises. Strong written and verbal communication and interpersonal skills with a comfort presenting in front of customers 1:1, in small groups, and at large conference venues. A track record of working directly with customers of varying sizes, including large enterprises. An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line. A passion for what AI can do for the good of humanity and a desire to ensure that it is implemented in a secure and ethical way. Comfortable in a small and fast moving startup environment. Location: San Francisco. Logistics: Tuesday and Wednesday in office. We're excited about candidates who want to contribute to our in-office culture. Deadline to apply: None. Applications will be reviewed on a rolling basis. Compensation and Benefits: Our total compensation package is a blend of salary, equity and benefits. We are committed to paying fairly and aim for these three elements collectively to be highly competitive with market rates. Equity - On top of this position's compensation, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size and communicate equity amounts at the time of offer issuance. Benefits: Equity package. Comprehensive health, dental, and vision insurance. 401k plan. Paid parental leave. Unlimited PTO. Health, wellness, and commuter benefits. #J-18808-Ljbffr
    $111k-166k yearly est. 2d ago
  • Solutions Engineer

    Gamma.App

    Remote job

    We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market. 📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day. 💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste. 💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023. 💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity. About the role You'll build out Gamma's integration ecosystem - scaling the connectors, workflows, and partnerships that make Gamma the creative hub for hundreds of millions. From Zapier automations to MCP servers to deep B2B integrations, you'll shape how Gamma fits into the tools people already use and co-design new ones. This role combines hands‑on engineering, customer collaboration, and developer advocacy. You'll work closely with engineering, product, and customer success to ensure our integrations are reliable, well‑documented, and genuinely useful. If you love building tools that unlock new workflows and thrive at the intersection of code and customer impact, this is your opportunity. Our team has a strong in‑office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do Build and maintain API integrations across platforms like Zapier, Make, N8N, and the major AI tools Partner with B2B customers to architect integrations, troubleshoot issues, and guide technical implementation - from authentication to webhooks to account management Design and deploy MCP servers and custom connectors that extend Gamma's reach Create developer resources including tutorials, sample code, and case studies that showcase integration possibilities (Nice to have) Own security and compliance conversations with enterprise customers, ensuring integrations meet SOC 2 and other similar standards (Nice to have) Collaborate cross‑functionally with product, design, and customer success to prioritize and ship high‑impact integrations What you'll bring 4+ years building API integrations with deep expertise in RESTful APIs, OAuth 2.0, webhook systems, and error handling at scale Strong coding skills in TypeScript and Python, and ideally experience deploying MCP servers Experience with enterprise B2B integrations, including complex authentication flows, and account provisioning systems, etc Technical communication skills - you can debug customer code, lead architecture discussions, and write clear documentation API security knowledge, including rate limiting, token management, and encryption Developer advocacy experience - building reference implementations and tutorials that make integrations easy to adopt (Nice to have) Compensation range Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people. You get energy from small teams doing big things. You love when design, code, and storytelling overlap. You default to action, even when the answer isn't clear yet. You value details, but know when to ship and move on. You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn. You believe AI should amplify creativity, not replace it. You know kindness and intensity are not opposites. You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen. 💙 Who we are Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday. We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting. 💬 Here's a bit about what it's like to work here, from people on the inside: We asked the team what makes Gamma, Gamma. Here were some of their answers: "quirky, inspiring, fun, a little wild in the best way" "You can have an idea and just run with it." "Everyone's talented and humble - the mix keeps you sharp." "We ship cool stuff, learn a ton, and laugh a lot doing it." Meet the team We're a team of dreamers and doers building in beautiful San Francisco 🌉 We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you! #J-18808-Ljbffr
    $111k-166k yearly est. 3d ago
  • Remote Healthcare Platform Solutions Engineer

    Canvas Construction

    Remote job

    A forward-thinking technology firm is seeking a Solutions Engineer to build robust solutions using their Canvas SDK. You'll partner with Solutions Consultants to bridge customer needs with technical capabilities in the healthcare domain. Ideal candidates have strong programming skills, especially in Python, and a passion for healthcare technology. This remote position encourages collaboration while offering competitive compensation and benefits, including unlimited PTO and professional development budget. #J-18808-Ljbffr
    $111k-166k yearly est. 5d ago
  • Senior Sales Engineer - AI Security (Remote)

    Ambient Ai, Inc.

    Remote job

    A leading technology company is seeking a Sales Engineer to drive impactful technology solutions for Fortune 500 clients. You'll collaborate with sales teams, showcasing advanced AI-driven security solutions through engaging demos and business-driven proposals. The ideal candidate has over 5 years of experience in enterprise technology sales, strong communication skills, and a consultative mindset, helping secure high-stakes deals while providing valuable customer insights. #J-18808-Ljbffr
    $92k-126k yearly est. 3d ago
  • Solutions Engineer (Post Sales) - US Remote (West Coast)

    Rudderstack Inc.

    Remote job

    About RudderStack RudderStack is a warehouse-native customer data platform enabling companies to collect, govern, and activate real-time customer data for analytics, personalization, and AI-powered/agentic applications. Backed by S28, Kleiner Perkins, and Insight Partners, RudderStack is trusted by leading AI-native companies such as Lovable, Hex, n8n, Vercel, and Seamless, along with multiple Fortune 100 global enterprises. About the role As a Post-Sales Solutions Engineer at RudderStack, you will bridge the gap between technical product capabilities and customer success. You will work closely with the Customer Success, Product, and Engineering teams to remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases. You will act as a trusted advisor to customers, helping them architect solutions that leverage RudderStack effectively. This role is ideal for a technically skilled individual who enjoys working closely with customers and translating business needs into scalable data solutions. What you'll do Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack's platform. Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals. Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering. Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations. Create technical documentation, playbooks, and training materials to accelerate customer enablement. Act as a customer advocate by sharing feedback and feature requests with internal teams. Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction. Qualifications 3 - 5 years of experience in solutions engineering, customer success engineering, or similar technical customer-facing roles. Solid understanding of data pipelines, ETL/ELT processes, APIs, and modern data warehouses (e.g. Snowflake, BigQuery, Redshift). Strong problem-solving and troubleshooting skills, with the ability to explain complex concepts clearly to varied audiences. Excellent communication and collaboration skills; comfortable working with both technical and business stakeholders. Self-motivated, adaptable, and eager to learn in a fast-paced, remote-first environment. The compensation range for this position is $115,000-$150,000. The total compensation package also includes stock options and a comprehensive benefits package. Actual compensation will depend on your location, skills, experience, and qualifications. #J-18808-Ljbffr
    $115k-150k yearly 2d ago
  • Solution Engineer (FHIR & CQL) (Remote)

    Astrata Inc.

    Remote job

    Solution Engineer (FHIR & CQL) Astrata is a digital quality company that offers technology solutions specializing in natural language processing (NLP) and advanced analytics that enables Health Plans to move from reactive to proactive quality measurement. A spin-off of UPMC, Astrata guides customers in planning and implementing digital quality initiatives that increase efficiency, cut costs, and use data effectively to improve population health. For more information, go to *************** About the Role As a Solution Engineer, you will sit at the intersection of data, technology, and customer success. You will be the technical bridge between our clients' data environments and our eMeasure solution. While the Customer Success team manages the relationship, you own the technical reality: validating data inputs against specifications, deep diving into Clinical Quality Language (CQL) logic, and investigating discrepancies to ensure accurate quality measurement. You will translate complex technical requirements into clear instructions for customers and ensure their data is ready to drive results. What you'll do: Technical Onboarding & Specification Review Lead the technical "back and forth" with customers regarding Input Specifications. Guide customers through data requirements, helping them determine sensible defaults for missing data, and explaining how data gaps impact final results. Collaborate with clients to map their data to FHIR standards and CQL requirements. Work with engineering leadership for guidance and feedback. Data Validation & Ingestion Manage the ingestion of customer data, load data into the system, and interpret validation results. Analyze validation errors, summarize findings, and report actionable feedback to the customer to resolve data quality issues. Results Comparison & Logic Analysis Compare client "traditional" results against our eMeasure results to identify discrepancies. Investigate the root cause of discrepancies (e.g., identifying missing data vs. code logic). Conduct "Deep Dives" into Clinical Quality Language (CQL): step through the code logic to understand how measures are impacted and verify if the data provided satisfies the code requirements. Communication & Problem Solving Act as the primary technical contact for client engineering teams; handle ad-hoc responses and keep complex investigations organized. Translate technical concepts (such as logic failures or data specification errors) into clear explanations for non-technical stakeholders. Operate autonomously: Research problems independently to form a hypothesis before seeking clarification or escalating. Work with product leadership to provide feedback and input into feature development. What we're looking for: Healthcare Data Fluency: Strong understanding of FHIR resources and structure, with at least some familiarity with reading a FHIR Implementation Guide. You should be familiar with healthcare data and how it maps to FHIR. Code Literacy: Ability to read and understand any programming language. You do not need to be a developer, but you must be comfortable reading code to troubleshoot logic. Curiosity & Autonomy: A desire to learn new technologies deeply. You are the type of person who does your own research first and goes "above and beyond" to understand why something works the way it does. Technical Communication: Excellent ability to explain technical concepts to diverse audiences. You are comfortable speaking with technical folks on the customer side, but can also simplify complex issues for others. Problem-Solving Aptitude: Organized approach to troubleshooting. You can manage multiple discrepancy investigations simultaneously and effectively know when and how to escalate issues. Education: Bachelor's Degree in Information Technology, Computer Science, Health Informatics, or relevant field (or equivalent practical experience). Exceptional Candidates will have: Proven experience reading, writing, or debugging CQL. Proficiency in SQL or a scripting language (Python, etc.) for data manipulation. Familiarity with cloud environments (AWS) Background in HEDIS measures or Quality Measurement in healthcare. Technical consulting experience Why you'll love working here: Competitive compensation package including paid time off, parental leave, comprehensive health insurance benefits, retirement benefits, and employee stock options Opportunity to transform healthcare, working with a team of experienced and dedicated professionals High employee satisfaction with 90% employee retention Culture of transparency and collaboration
    $64k-93k yearly est. 2d ago
  • Senior Sales Engineer - SLED/EDU (Eastern US) | Remote

    Proofpoint 4.7company rating

    Remote job

    A cybersecurity firm based in Washington seeks a Senior Sales Engineer to join their Sales Engineering team. The role involves collaborating with sales to create targeted strategies, delivering impactful product demonstrations, and maintaining customer relationships within the State and Local Government sectors. Candidates should have over 6 years of technical experience, a proven record with enterprise clients, and strong presentation skills. The opportunity offers competitive compensation and a flexible work environment. #J-18808-Ljbffr
    $128k-168k yearly est. 4d ago
  • 3420 | EliseAI | Associate Solutions Engineer, Housing

    Recruiting From Scratch

    Remote job

    Technical Solutions & Support Specialist Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire. Location: New York, NY Company Stage of Funding: Series E (venture-backed, unicorn) Office Type: Onsite 5 Days a Week Salary: $80,000 - $120,000 USD Equity: Included Relocation: Supported Company Description We're representing a rapidly scaling, venture-backed AI company improving two of the most essential industries in the world: housing and healthcare. By embedding AI agents directly into existing operational workflows, this company helps organizations reduce manual work, lower costs, and deliver dramatically better experiences to end users. Their platform powers everything from apartment tours, leasing, and maintenance coordination to healthcare scheduling, intake, and patient communication-removing friction from processes that impact millions of people every day. Backed by top-tier investors and recently closing a significant late‑stage funding round, the company is entering its next phase of growth with massive scale ahead. This is a high‑ownership, high‑expectation environment built for people who want to move fast, solve real customer problems, and help define how AI operates in mission‑critical systems. What You Will Do As a Technical Solutions & Support Specialist, you will serve as a subject matter expert on customer systems and configurations, ensuring clients receive fast, accurate, and empathetic support. You'll work closely with internal engineering, product, and operations teams to diagnose issues, resolve bugs, and improve the overall customer experience. Develop a deep understanding of customer implementations, configurations, and workflows. Support client onboarding by translating customer preferences into system settings. Troubleshoot integrations with email, calendars, CRMs, and property management systems. Act as a trusted, customer‑facing point of contact for technical and operational issues. Communicate clearly and professionally with customers to understand issues, reproduction steps, and business impact. Prioritize support requests based on severity and operational impact. Advise customers on best practices for configuring and interacting with AI‑powered assistants. Investigate bugs using SQL queries, logs, and internal data sources. Write clear, high‑quality ticket summaries outlining root cause, reproduction steps, and business impact. Communicate fixes back to customers and confirm resolution. Share learnings and updates with internal teams to improve systems and processes. Ideal Background Bachelor's degree in Computer Science or equivalent technical field, or comparable hands‑on experience. 1-3 years of experience in a technical support, solutions, or customer‑facing role. Demonstrated technical proficiency through education, bootcamps, or prior work experience. Strong analytical mindset with a bias toward data‑driven decision‑making. Excellent written and verbal communication skills. Comfortable working directly with customers to solve complex problems. Willingness to work onsite five days a week in a collaborative office environment. Preferred Experience with support tools or CRMs such as Zendesk or Salesforce. Experience writing SQL queries and working with logs or event data. Familiarity with API testing tools like Postman. Experience with monitoring or logging platforms such as Datadog. Advanced proficiency in Google Sheets or Excel. Exposure to reporting or analytics tools such as Tableau. Experience building internal tools with low‑code or no‑code platforms (e.g., Retool). Compensation and Benefits Salary: $80,000 - $120,000 USD, based on experience and qualifications. Equity: Equity included as part of total compensation. Benefits: 100% employer‑covered medical, dental, and vision premiums Fully paid parental leave 401(k) benefits Commuter benefits Fitness and home services stipend Unlimited vacation and paid holidays All meals provided in‑office Relocation: Relocation packages available for qualified candidates. Environment: High‑intensity, high‑growth team with full ownership and minimal bureaucracy. Why This Role This is a rare opportunity to join a late‑stage startup scaling at exceptional speed while still offering early‑employee impact. You won't be following a playbook-you'll help write it. The work is demanding, fast‑moving, and deeply rewarding for people who want to build something meaningful at scale. Equal Opportunity The company is committed to building an inclusive workplace. Employment decisions are based on qualifications and business needs without regard to protected characteristics. Discrimination and harassment of any kind are prohibited. #J-18808-Ljbffr
    $80k-120k yearly 4d ago
  • Sales Engineer I

    Bigcommerce 4.8company rating

    Remote job

    Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. The Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions, presenting our platform, and establishing confidence in the Feedonomics platform. To accomplish this, the Sales Engineer must be able to identify and understand a prospect or client's technical business requirements and whether those can be solved by Feedonomics. What You'll Do: Participate in all stages of the mid-market sales lifecycle including: Provide technical input on discovery calls. Give in depth demonstrations of the Feedonomics platform. Prepare and showcase custom demos or data setups. Review technical details with final decision makers at the end of the sales cycle. Attend and/or schedule internal calls to discuss technical matters related to active deals. Document all customer questions to ensure immediate follow-up on all outstanding issues. Communicate technical requirements inside CRM and ensure knowledge transfer to operational teams. Participate in all team activities (Weekly Sales Engineering team meeting, Sales Summits, Office Hours with Product team, etc). Understand competitive positioning and be effective in differentiating Feedonomics. Install, configure, and troubleshoot Feedonomics platform integrations to import data and identify any discrepancies or causes for delay. Creating internal technical documentation related to Sales Engineering processes. Who You Are: 2 years of experience in a client facing technical role (Sales Engineering, Technical Account Management, etc.) Experience working in an e-commerce and technical environment supporting high volume, transactional applications, and data transformation/exchange Proficient in adapting to new software tools and environments Understanding of advertising channels, marketplaces and web stores such as Amazon, eBay, Magento, Shopify, etc. Understanding of online marketing and advertising concepts ● Technical working knowledge of API integrations Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills. Problem Solver - You're adept at using critical thinking to assess and develop solutions for prospects with low to moderate levels of sophistication and complexity. Effective at Prioritization - You effectively manage your workload and prioritize activities. Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning. Thoughtful - You anticipate where potential issues are and plan your approach accordingly Collaborative - You collaborate readily and motivate multiple groups toward accomplishing a task. Education: Bachelor's degree required. #LI-LP1 #LI-REMOTE (Pay Transparency Range: $75,000 - 118,000 OTE) The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
    $75k-118k yearly Auto-Apply 60d+ ago
  • Sales Engineer, Public Sector

    Domino Data Lab 4.3company rating

    Remote job

    Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building Our Sales Engineering team is at the heart of transforming curiosity into confidence. We help prospects envision the full potential of our platform, guiding them from discovery to realization. Working closely with Enterprise Account Executives, our Sales Engineers craft compelling product demonstrations, design and execute impactful proof-of-concepts, and shape technical strategies that drive successful customer implementations. As a growing company, our Sales Engineers play a pivotal role beyond just sales-collaborating across Marketing, Product Management, and Engineering to bridge the gap between market needs and product innovation. If you thrive in an environment where your technical expertise fuels real business impact, and where your insights help shape the future of our platform, you'll feel right at home here. What your impact will be Lead technical evaluations and demonstrations of the Domino platform for customers across the Department of Defense, civilian agencies, federally funded research and development centers (FFRDCs), and major defense contractors. Design and execute proof-of-concept deployments tailored to each customer's environment and mission needs, showcasing Domino's integration with their data science workflows and infrastructure. Collaborate with account executives to craft solution architectures that meet federal security and compliance standards (e.g., FedRAMP, IL5). Develop and maintain reusable demonstration environments and technical assets that accelerate future sales cycles. Drive post-POC adoption readiness by partnering with Customer Success and Solutions Architects to ensure a smooth handoff into deployment. Success will be evident through higher technical win rates, reduced time to close, and increased adoption within key government accounts. What we look for in this role Security Clearance: This position requires an active U.S. Secret Security Clearance (US Citizenship required), with the ability to obtain a Top Secret / Sensitive Compartmented Information (TS/SCI) Security Clearance and program access (post start). A U.S. Security Clearance that has been active in the past 24 months is considered active. Proven success in pre-sales or solutions engineering, ideally supporting enterprise software or AI/ML platforms. This does not necessarily need to be at a software vendor, equivalent solution engineering tasks internally or as a consultant developer could work. Experience with U.S. public sector customers, especially within federal agencies, defense, or national labs - understanding their procurement processes, compliance constraints, and security environments. Track record of leading successful technical evaluations or pilots that resulted in multimillion-dollar enterprise or government software deals. Experience working in complex, highly regulated IT environments, including hybrid or air-gapped systems. Proficiency in Python, R, and modern data science / machine learning tools. Familiarity with containerization (Docker, Kubernetes), cloud platforms (AWS GovCloud, Azure Government, GCP), and networking concepts. Understanding of the end-to-end AI lifecycle, from experimentation to production. What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Total Compensation Range$200,000-$250,000 USD
    $75k-110k yearly est. Auto-Apply 17d ago
  • Sales Engineer (Illinois and Wisconsin)

    Freudenberg 4.3company rating

    Remote job

    Working at Freudenberg: We will wow your world! Responsibilities: Visiting and managing existing key accounts throughout Illinois and Wisconsin. Developing new customer targets in the territory to achieve annual growth goals. Traveling throughout the region, with about 5-10 days of overnight travel per month. Working with Market Managers to develop strategies towards key industries. Qualifications: You have at least 3 years of experience in a customer facing role - direct technical sales or application engineering. You have a knack for problem solving. You have experience in lubricants, chemicals, mechanical equipment sales, or key account development- a plus. Oil and grease for machinery knowledge- a plus. You have strong time management skills, choosing which days to spend traveling around the region to visit customers on site or working on follow up items (call reports, quotes, etc.) in your home office. You can understand technical concepts and negotiate effectively. You are the type of person who likes to sell to a variety of markets, is open-minded towards unique solutions, and isn't afraid to walk in a new door or develop brand new relationships. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Klüber Lubrication NA LP
    $75k-108k yearly est. Auto-Apply 60d+ ago
  • Sales Engineer, Federal

    Armada 3.9company rating

    Remote job

    About the Company Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We're looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere . About the Role The Sales Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Sales Engineer collaborates closely with the sales team to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace. Location. This role is remote in the continental United States. What You'll Do (Key Responsibilities) Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. Provide expert technical guidance to customers and sales peers regarding Armada's products and services. Understand client challenges and propose the appropriate solutions to meet their needs. Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company's offerings. Tailor demonstrations and execute workshops to address specific client challenges. Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement resources to empower sales representatives in their client interactions. Required Qualifications U.S. citizenship and eligibility for a Secret or higher security clearance. Bachelor's degree in Computer Science, Engineering, or related field; advanced degree is a plus. 5+ years proven experience in a pre-sales, sales engineering, or solution architecture role supporting technical products. Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G). Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure. Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below). Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies. Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences. Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity. Self-starter who thrives in dynamic environments and effectively manages multiple priorities. Must be willing and able to travel, including potential international travel, as business needs dictate. Preferred Qualifications Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing to a sales process. Demonstrable expertise in one or more Technical Focus Areas: AI & Edge AI Solution Architecture - This specialty emphasizes expertise in scoping, qualifying, and shaping AI-powered solutions. AI development fundamentals-such as training data quality, data granularity, resolution, variability, and event detection use cases-and how these factors impact model confidence, false positives, and deployment feasibility. Defining inputs (e.g., cameras, sensors) and estimating compute requirements. Familiarity with AI frameworks (e.g., TensorFlow, PyTorch, ONNX) and the broader AI/ML lifecycle is essential, along with a strong grasp of practical AI applications. Modular Data Center Systems & Rack Solutions Architecture - This specialty requires strong systems integration skills and the ability to translate customer requirements into reliable, scalable infrastructure solutions. Design and integrate compute, storage, and networking systems within modular or micro data center environments; expertise in hybrid cloud and distributed computing (e.g., Azure Stack Edge); and experience with virtualization and containerization platforms (e.g., VMware, Docker, Kubernetes). Asset Management Systems & Integration Architecture: This specialty emphasizes expertise in connected device ecosystems, remote field deployments, and real-time asset telemetry. Integration of remote field assets such as IoT sensors and camera systems; understand connectivity and deployment challenges in remote environments; and communication networks including Starlink, cellular/5G, and SD-WAN solutions (e.g. Cradlepoint, Peplink). Hands-on experience integrating devices and/or telemetry protocols such as RESTful APIs, WebSockets, and SNMP. Citizenship Requirements For select roles, due to the nature of our clientele and the technologies involved, there may be specific nationality or citizenship indicated in the required qualifications section. These roles may involve access to sensitive information that is subject to export control regulations or other legal restrictions. In such cases, employment offers will be contingent upon your ability to comply with these requirements. Compensation & Benefits For U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request). Benefits Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 15 paid company holidays per year #LI-AV1 #LI-Remote Compensation$150,000-$230,000 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.
    $72k-105k yearly est. Auto-Apply 15d ago

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