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Become A Service Administrator

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Working As A Service Administrator

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $78,656

    Average Salary

What Does A Service Administrator Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Service Administrator

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Service Administrator Jobs

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Service Administrator Career Paths

Service Administrator
Operations Manager Assistant Director Office Manager
Administrative Manager
6 Yearsyrs
Operations Manager Bookkeeper Billing Specialist
Business Office Manager
8 Yearsyrs
Business Analyst Information Technology Manager
Data Center Manager
9 Yearsyrs
Human Resources Coordinator Specialist Data Analyst
Data Manager
6 Yearsyrs
Project Manager Program Manager
Deputy Director
9 Yearsyrs
Human Resources Manager Senior Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Analyst Systems Analyst Information Systems Manager
Director Of Information Services
9 Yearsyrs
Program Director Senior Consultant Information Technology Manager
Director Of Information Technology Security
12 Yearsyrs
Accounts Payable Clerk Business Analyst Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Program Director Adjunct Professor Information Technology Director
Director Of Managed Services
9 Yearsyrs
Systems Administrator Engineer Senior Software Engineer
Director Of Software Development
12 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Accounts Payable Clerk Operations Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Human Resources Manager Business Analyst Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Office Administrator Project Coordinator Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Help Desk Specialist Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
12 Yearsyrs
Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Human Resources Coordinator Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Business Analyst Senior Systems Analyst Technical Manager
Technical Operations Manager
8 Yearsyrs
Office Administrator Operations Manager Branch Manager
Vice President And Manager
10 Yearsyrs
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Do you work as a Service Administrator?

Help others decide if this is a good career for them

Average Length of Employment
Service Secretary 3.3 years
Lead Administrator 3.3 years
Administrator 3.2 years
Service Consultant 2.9 years
Service Specialist 2.7 years
Service Associate 2.1 years
Top Employers Before
Internship 4.0%
Teller 3.6%
Cashier 3.5%
Manager 3.5%
Secretary 3.4%
Consultant 2.6%
Supervisor 2.5%
Top Employers After
Manager 3.9%
Consultant 3.6%
Director 3.4%
Supervisor 3.2%
Owner 2.8%

Do you work as a Service Administrator?

Service Administrator Demographics

Gender

Female

64.9%

Male

32.9%

Unknown

2.3%
Ethnicity

White

61.7%

Hispanic or Latino

15.4%

Black or African American

11.6%

Asian

7.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

60.4%

French

8.2%

Russian

3.8%

Portuguese

3.8%

German

3.3%

Chinese

2.7%

Mandarin

2.2%

Carrier

2.2%

Arabic

2.2%

Japanese

1.6%

Vietnamese

1.1%

Hindi

1.1%

Romanian

1.1%

Croatian

1.1%

Bengali

1.1%

Hebrew

1.1%

Italian

1.1%

Swahili

0.5%

Marathi

0.5%

Konkani

0.5%
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Service Administrator Education

Schools

University of Phoenix

28.4%

Southern New Hampshire University

5.1%

Strayer University

4.8%

Ashford University

4.8%

University of Maryland - University College

4.6%

Capella University

4.3%

Michigan State University

3.8%

Ohio State University

3.8%

University of Illinois at Chicago

3.8%

University of Houston

3.8%

Villanova University

3.5%

George Mason University

3.5%

Purdue University

3.5%

University of South Florida

3.2%

University of Maryland - College Park

3.2%

Illinois State University

3.2%

Arizona State University

3.2%

Webster University

3.2%

Texas A&M University

3.2%

University of Illinois at Springfield

3.2%
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Majors

Business

32.9%

Accounting

7.6%

Psychology

5.7%

Management

4.6%

Criminal Justice

3.8%

Health Care Administration

3.8%

Computer Science

3.7%

Education

3.6%

Communication

3.6%

Human Resources Management

3.1%

Finance

3.1%

Computer Information Systems

3.1%

Information Technology

3.0%

Social Work

2.9%

Nursing

2.9%

Liberal Arts

2.8%

Marketing

2.7%

English

2.5%

General Studies

2.4%

Political Science

2.4%
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Degrees

Bachelors

37.7%

Other

23.0%

Masters

18.1%

Associate

12.1%

Certificate

4.9%

Doctorate

2.2%

Diploma

1.5%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Administrator Salaries

Job Title Company Location Start Date Salary
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Jun 11, 2016 $173,410
Service Line Administrator Childrens Hospital Los Angeles Los Angeles, CA Sep 04, 2015 $150,000
Service Line Administrator Childrens Hospital Los Angeles Los Angeles, CA Sep 14, 2015 $150,000
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Nov 06, 2013 $144,248
Admin Services Administrator The Board of Trustees of The Leland Stanford, Jr. Stanford, CA Nov 21, 2012 $122,436
Executive Services Administrator Tower Building Services, Inc. Islandia, NY Oct 01, 2013 $120,120
SR. Staff Infrastructure Middleware Services Administrator Qualcomm Incorporated San Diego, CA Aug 16, 2016 $115,800 -
$173,600
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Nov 06, 2010 $114,000
Web and Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Aug 22, 2012 $105,000 -
$140,250
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Mar 03, 2016 $104,229 -
$125,000
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Jul 30, 2015 $104,021 -
$125,000
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Jun 11, 2015 $104,021 -
$125,000
Integration Services Administrator Digital Management Inc. Linthicum, MD Jun 27, 2016 $102,000
Lab SW Services Administrator Juniper Networks, Inc. Sunnyvale, CA Apr 19, 2013 $81,894 -
$85,588
Web Services Administrator Baker & Taylor, Inc. Lewisville, TX Oct 01, 2011 $80,000
Admin Services Administrator The Board of Trustees of The Leland Stanford, Jr. Palo Alto, CA Feb 01, 2012 $76,000
Web Services Administrator Cedar Falls Utilities Cedar Falls, IA Feb 22, 2016 $75,250
Service Administrator The Vanguard Group Malvern, PA Sep 15, 2014 $74,277
Healthcare Services Administrator Aquarius Institute Inc. Des Plaines, IL Jul 27, 2015 $73,000
Services Administrator United Staffing Registry, Inc. NY Oct 01, 2010 $72,022
Web Services Administrator IBM India Private Limited Moline, IL Aug 10, 2015 $64,200 -
$67,350
Web Services Administrator IBM India Private Limited Moline, IL Aug 18, 2016 $64,200
Service Administrator The Vanguard Group Malvern, PA Oct 01, 2013 $62,798
Medical Services Administrator Pioneer Medical Diagnostics Corporation Pasadena, CA Oct 01, 2012 $60,982
Patient Services Administrator Children's Hospital Corporation Boston, MA Aug 28, 2009 $60,000
Service NOW Administrator Vigna, Inc. Houston, TX Dec 19, 2015 $60,000
Tour Service Administrator America Asia Travel Center Inc. Monterey Park, CA Sep 28, 2013 $59,417

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Top Skills for A Service Administrator

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  1. Procedures
  2. Data Entry
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Refined initial policies and procedures to include overlooked items such as upgrades and incidentals.
  • Perform numeric and alphanumeric data entry functions from multiple documents in order to process company invoices.
  • Performed month-end closing procedures, and prepared monthly financial statements.
  • Approved various documents for Accounting/Payroll Department.
  • Provide administrative support for Service Department.

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Top 10 Best States for Service Administrators

  1. Maryland
  2. Virginia
  3. District of Columbia
  4. New Jersey
  5. Rhode Island
  6. Texas
  7. Connecticut
  8. Massachusetts
  9. Nevada
  10. Washington
  • (1,643 jobs)
  • (2,409 jobs)
  • (572 jobs)
  • (1,482 jobs)
  • (165 jobs)
  • (3,775 jobs)
  • (519 jobs)
  • (1,641 jobs)
  • (344 jobs)
  • (1,183 jobs)

Top Service Administrator Employers

Jobs From Top Service Administrator Employers

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