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Become A Service Administrator

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Working As A Service Administrator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Service Administrator Do At Sears Holdings

* Receive and answer all incoming calls with the thought that you are forming the member's first impression of the company.
* Respond in an enthusiastic, courteous, friendly, and caring manner while resolving the member's issue while minimizing calls in queue
* Creates, updates, and retrieves member files to research and log facts surrounding complaints, actions, and the approach used to resolve issues.
* Uses multiple systems and tools to research and resolve issues
* Efficiently works with data entry systems and screen navigation enabling access to member information striving to handle all member contacts at the initial point of contact
* Fully document all member contacts in the computer system
* Verifies proof of purchase, enforces all applicable warranties, opens a service for tracking, and forwards to the appropriate responsible party for scheduling
* Communicates any cost of service to the member and collects monies as needed
* Opens all Service Requests placed in various queues such as Sears Home Improvement or 800
* MY-HOME
* Must be able to handle very difficult situations and escalated members, and must strictly adhere to Home Improvement's Escalation Processes and Procedures
* Maintains knowledge of how Home Improvement interacts with other departments within the Sears organization to provide appropriate member service to all Sears members
* Interprets warranties and Master Protection agreements and enforces them
* Ability to copy, fax, scan, and mail service work orders and documents to all of our business partners
* Performs other duties as assigned

What Does A Service Administrator Do At McDonald's

* Manage the budget process for Tax, Treasury & Insurance Departments.
* Complete timely expense reports for Leadership Team.
* Serve as records coordinator for the Tax, Treasury & Insurance Departments, maintaining files and ensuring adherence to records retention requirements.
* Maintain Tax, Treasury & Insurance Department intranet websites including posting new content and reviewing for necessary updates.
* Receive requests from outside parties for evidence of insurance coverage required by leases and/or other contractual or legal obligations of McDonald’s Corporation and Owner Operators.
* Access location information to determine the Insurance Program/Broker responsible for issuing evidence of insurance for that location.
* Complete request form, submit to Insurance Broker for Certificate of Insurance and follow up for completion of request.
* Assist with completing regulatory requirements for states with self-insured status.
* Assist with facilitating bond requests.
* Provide general support to Corporate Insurance on an ongoing basis, including the handling of ad hoc projects as necessary

What Does A Service Administrator Do At Lithia Auto Stores

* The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.
* Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
* Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.
* Gather accurate customer information to create a database for continual follow-up and retention
* Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
* Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
* Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.
* Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers

What Does A Service Administrator Do At Maryland Government Jobs

* Licenses, re-licenses, and monitors agencies for compliance with state policies and directives.
* Enforces COMAR 14
* COMAR 07.05
* and COMAR 07
* as required by law, in all monitoring actions to include on-site scheduled and unannounced monitoring visits and inspections; makes recommendations for prospective child placement and residential child care agencies for licensure by Maryland Department of Human Services.
* Analyzes quality and investigative assessments of programs and procedures by conducting on-site inspections, reviewing contractual and performance data, interviewing stakeholders and performing comparisons of data with peer programs, and industry research and analysis.
* Assesses regulatory compliance, facility operations, staffing qualifications, levels and schedule, fulfillment of intended service obligations and goals, operations safety, program implementation, and personnel qualifications for selected positions.
* Prepares quarterly assessment reports in a clear and understandable manner, supported by sufficient, relevant and competent evidence.
* Identifies exceptions and promulgates corresponding corrective action plans necessary to bring programs and procedures into compliance with applicable laws, regulations and policies.
* Assigns relative values to identified violations and non-compliance issues as related to potential risk and severity to youth

What Does A Service Administrator Do At Whole Foods Market

* Provide excellent customer service and address needs of customers in a timely and effective manner.
* Follow all Whole Foods Market's guidelines for meeting customer needs.
* Work with Team Leaders and Store Leadership to ensure that Team Members are current on necessary trainings.
* Help to support all in-store applications, including, e-mail, Kronos, TMIS, and other payroll/benefits systems.
* Instruct Team Members on these systems when applicable.
* Perform a variety of administrative functions, including data entry for Worker’s Compensation/General Liability claims and Leave of Absence forms, filing documents, approving Basware and Concur charges, processing accruals, processing payroll, posting jobs, and phone screening job applicants.
* Use courteous and proper etiquette when answering the phones and pages.
* Work a variety of shifts.
* Attend team and store meetings as assigned by Team or Store Leadership.
* Perform other duties as assigned by Team or Store Leadership.
* Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
* Operate and sanitize all equipment in a safe and proper manner

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Service Administrator jobs

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Service Administrator Career Paths

Service Administrator
Office Administrator Human Resources Coordinator Specialist
Account Manager
5 Yearsyrs
Business Analyst Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Accounts Payable Clerk Accountant Controller
Finance Controller
9 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Billing Specialist Analyst Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Billing Specialist Home Health Aid Licensed Practical Nurse
Nursing Director
9 Yearsyrs
Program Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Operations Manager Plant Manager General Manager
Operations Director
9 Yearsyrs
Office Administrator Accounts Payable Clerk Specialist
Operations Manager
7 Yearsyrs
Human Resources Coordinator Specialist Account Manager
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Accounts Payable Clerk Specialist Operations Manager
Purchasing Manager
9 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Human Resources Coordinator Project Manager Program Manager
Senior Manager
10 Yearsyrs
Business Analyst Product Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Program Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Average Length of Employment
Technology Officer 3.7 years
Service Officer 3.4 years
Service Technician 3.3 years
Service Secretary 3.3 years
Administrator 3.2 years
Service Operator 3.2 years
Lead Administrator 3.1 years
Service Consultant 3.0 years
Lead Coordinator 3.0 years
Service Lead 2.9 years
Data Administrator 2.9 years
Site Administrator 2.7 years
Service Specialist 2.7 years
Assistant Operator 2.3 years
Support Specialist 2.3 years
Service Assistant 2.1 years
Service Associate 2.1 years
Top Employers Before
Internship 4.1%
Manager 3.7%
Secretary 3.6%
Cashier 3.4%
Consultant 2.6%
Supervisor 2.5%
Teacher 2.5%
Top Employers After
Consultant 3.8%
Manager 3.6%
Director 3.3%
Supervisor 3.0%

Service Administrator Demographics

Gender

Female

65.0%

Male

32.8%

Unknown

2.2%
Ethnicity

White

79.7%

Hispanic or Latino

10.6%

Asian

7.1%

Unknown

1.8%

Black or African American

0.7%
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Languages Spoken

Spanish

59.2%

French

8.7%

Portuguese

4.6%

German

3.6%

Russian

3.1%

Chinese

3.1%

Mandarin

2.6%

Carrier

2.6%

Arabic

2.6%

Japanese

1.5%

Vietnamese

1.0%

Hindi

1.0%

Korean

1.0%

Romanian

1.0%

Bengali

1.0%

Hebrew

1.0%

Croatian

1.0%

Swahili

0.5%

Marathi

0.5%

Konkani

0.5%
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Service Administrator Education

Schools

University of Phoenix

28.5%

Strayer University

5.2%

Southern New Hampshire University

5.2%

Ashford University

4.9%

Capella University

4.1%

University of Maryland - University College

3.9%

American InterContinental University

3.9%

University of Houston

3.6%

University of Maryland - College Park

3.6%

Michigan State University

3.6%

Ohio State University

3.6%

University of Illinois at Chicago

3.6%

Northern Virginia Community College

3.4%

University of South Florida

3.4%

New York University

3.4%

Purdue University

3.4%

Northeastern University

3.4%

Villanova University

3.1%

Illinois State University

3.1%

Texas A&M University

3.1%
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Majors

Business

32.3%

Accounting

7.7%

Psychology

5.4%

Management

4.9%

Criminal Justice

3.8%

Health Care Administration

3.8%

Computer Science

3.6%

Nursing

3.6%

Communication

3.5%

Education

3.5%

Finance

3.3%

Human Resources Management

3.2%

Computer Information Systems

2.8%

Liberal Arts

2.8%

Information Technology

2.8%

Social Work

2.7%

Marketing

2.7%

Political Science

2.6%

English

2.6%

General Studies

2.5%
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Degrees

Bachelors

37.9%

Other

22.9%

Masters

17.7%

Associate

12.1%

Certificate

4.9%

Doctorate

2.6%

Diploma

1.6%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Administrator Salaries

Job Title Company Location Start Date Salary
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Jun 11, 2016 $173,410
Service Line Administrator Childrens Hospital Los Angeles Los Angeles, CA Sep 04, 2015 $150,000
Service Line Administrator Childrens Hospital Los Angeles Los Angeles, CA Sep 14, 2015 $150,000
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Nov 06, 2013 $144,248
Admin Services Administrator The Board of Trustees of The Leland Stanford, Jr. Stanford, CA Nov 21, 2012 $122,436
Executive Services Administrator Tower Building Services, Inc. Islandia, NY Oct 01, 2013 $120,120
SR. Staff Infrastructure Middleware Services Administrator Qualcomm Incorporated San Diego, CA Aug 16, 2016 $115,800 -
$173,600
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Nov 06, 2010 $114,000
Web and Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Aug 22, 2012 $105,000 -
$140,250
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Mar 03, 2016 $104,229 -
$125,000
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Jul 30, 2015 $104,021 -
$125,000
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Jun 11, 2015 $104,021 -
$125,000
Integration Services Administrator Digital Management Inc. Linthicum, MD Jun 27, 2016 $102,000
Lab SW Services Administrator Juniper Networks, Inc. Sunnyvale, CA Apr 19, 2013 $81,894 -
$85,588
Web Services Administrator Baker & Taylor, Inc. Lewisville, TX Oct 01, 2011 $80,000
Admin Services Administrator The Board of Trustees of The Leland Stanford, Jr. Palo Alto, CA Feb 01, 2012 $76,000
Web Services Administrator Cedar Falls Utilities Cedar Falls, IA Feb 22, 2016 $75,250
Service Administrator The Vanguard Group Malvern, PA Sep 15, 2014 $74,277
Healthcare Services Administrator Aquarius Institute Inc. Des Plaines, IL Jul 27, 2015 $73,000
Services Administrator United Staffing Registry, Inc. NY Oct 01, 2010 $72,022
Web Services Administrator IBM India Private Limited Moline, IL Aug 10, 2015 $64,200 -
$67,350
Web Services Administrator IBM India Private Limited Moline, IL Aug 18, 2016 $64,200
Service Administrator The Vanguard Group Malvern, PA Oct 01, 2013 $62,798
Medical Services Administrator Pioneer Medical Diagnostics Corporation Pasadena, CA Oct 01, 2012 $60,982
Patient Services Administrator Children's Hospital Corporation Boston, MA Aug 28, 2009 $60,000
Service NOW Administrator Vigna, Inc. Houston, TX Dec 19, 2015 $60,000
Tour Service Administrator America Asia Travel Center Inc. Monterey Park, CA Sep 28, 2013 $59,417

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Top Skills for A Service Administrator

ProceduresDataEntryFinancialReportsPayrollServiceDepartmentSafetyEmailWarrantyClaimsPurchaseOrdersWebPhoneCallsWindowsSuperviseAuditResourceServiceCallsActiveDirectoryEmergencyOfficeSuppliesSetup

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Top Service Administrator Skills

  1. Procedures
  2. Data Entry
  3. Financial Reports
You can check out examples of real life uses of top skills on resumes here:
  • Administrated all check, refund and rebate programs by updating bookkeeping procedures.
  • Manage physical therapy documents, data entry and coordinating with other Medical and office staff.
  • Review financial reports for each assigned residential facilities.
  • Process weekly payroll for North East In Home Repair Teams.
  • Provide administrative support for Service Department.

Top Service Administrator Employers

Service Administrator Videos

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