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Working As a Service Administrator

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $65,000

    Average Salary

What Does A Service Administrator Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Service Administrator

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Service Administrator Career Paths

Service Administrator
Administrator Office Manager
Practice Manager
9 Yearsyrs
Administrator Manager Office Manager
Business Office Manager
7 Yearsyrs
Administrator Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Executive Assistant Office Manager
Administrative Manager
6 Yearsyrs
Executive Assistant Manager Case Manager
Nursing Director
9 Yearsyrs
Executive Assistant Account Executive Consultant
Information Technology Manager
7 Yearsyrs
Coordinator Registered Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Coordinator Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Coordinator Team Leader Director
Regional Director
9 Yearsyrs
Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Human Resources Coordinator Team Leader General Manager
Regional Director Of Operations
11 Yearsyrs
Human Resources Coordinator Team Leader Case Manager
Clinical Manager
8 Yearsyrs
Human Resources Coordinator Account Executive General Manager
Regional Vice President
11 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Technical Support Specialist Business Analyst Operations Manager
Service Operations Manager
8 Yearsyrs
Technical Support Specialist Field Service Technician Service Manager
Senior Service Manager
10 Yearsyrs
Systems Administrator Project Manager Director
Administrative Director
8 Yearsyrs
Systems Administrator Project Manager Business Manager
Business Operations Manager
8 Yearsyrs
Executive Administrative Assistant Owner Senior Vice President
Director Of Managed Services
9 Yearsyrs
Executive Administrative Assistant Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
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Average Length of Employment
Administrator 3.4 years
Service Secretary 3.4 years
Lead Administrator 3.3 years
Site Administrator 2.8 years
Top Careers Before Service Administrator
Cashier 6.4%
Internship 4.0%
Secretary 3.3%
Manager 3.2%
Supervisor 2.5%
Consultant 2.3%
Assistant 2.3%
Top Careers After Service Administrator
Cashier 5.0%
Manager 3.8%
Consultant 3.3%
Owner 2.8%
Supervisor 2.7%

Do you work as a Service Administrator?

Average Yearly Salary
$65,000
Show Salaries
$44,000
Min 10%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$96,000
Max 90%
Best Paying Company
Ropes & Gray
Highest Paying City
Los Gatos, CA
Highest Paying State
California
Avg Experience Level
3.4 years
How much does a Service Administrator make at top companies?
The national average salary for a Service Administrator in the United States is $65,219 per year or $31 per hour. Those in the bottom 10 percent make under $44,000 a year, and the top 10 percent make over $96,000.

Real Service Administrator Salaries

Job Title Company Location Start Date Salary
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Jun 11, 2016 $173,410
Service Line Administrator Childrens Hospital Los Angeles Los Angeles, CA Sep 04, 2015 $150,000
Service Line Administrator Childrens Hospital Los Angeles Los Angeles, CA Sep 14, 2015 $150,000
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Nov 06, 2013 $144,248
Admin Services Administrator The Board of Trustees of The Leland Stanford, Jr. Stanford, CA Nov 21, 2012 $122,436
Executive Services Administrator Tower Building Services, Inc. Islandia, NY Oct 01, 2013 $120,120
SR. Staff Infrastructure Middleware Services Administrator Qualcomm Incorporated San Diego, CA Aug 16, 2016 $115,800 -
$173,600
Administrator, Imaging Services Johns Hopkins Bayview Medical Center Baltimore, MD Nov 06, 2010 $114,000
Web and Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Aug 22, 2012 $105,000 -
$140,250
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Mar 03, 2016 $104,229 -
$125,000
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Jul 30, 2015 $104,021 -
$125,000
Web & Integration Services Administrator RCI, LLC Parsippany-Troy Hills, NJ Jun 11, 2015 $104,021 -
$125,000
Integration Services Administrator Digital Management Inc. Linthicum, MD Jun 27, 2016 $102,000
Lab SW Services Administrator Juniper Networks, Inc. Sunnyvale, CA Apr 19, 2013 $81,894 -
$85,588
Web Services Administrator Baker & Taylor, Inc. Lewisville, TX Oct 01, 2011 $80,000
Admin Services Administrator The Board of Trustees of The Leland Stanford, Jr. Palo Alto, CA Feb 01, 2012 $76,000
Web Services Administrator Cedar Falls Utilities Cedar Falls, IA Feb 22, 2016 $75,250
Service Administrator The Vanguard Group Malvern, PA Sep 15, 2014 $74,277
Healthcare Services Administrator Aquarius Institute Inc. Des Plaines, IL Jul 27, 2015 $73,000
Services Administrator United Staffing Registry, Inc. NY Oct 01, 2010 $72,022
Web Services Administrator IBM India Private Limited Moline, IL Aug 18, 2016 $64,200
Web Services Administrator IBM India Private Limited Moline, IL Aug 10, 2015 $64,200 -
$67,350
Service Administrator The Vanguard Group Malvern, PA Oct 01, 2013 $62,798
Medical Services Administrator Pioneer Medical Diagnostics Corporation Pasadena, CA Oct 01, 2012 $60,982
Patient Services Administrator Children's Hospital Corporation Boston, MA Aug 28, 2009 $60,000
Service NOW Administrator Vigna, Inc. Houston, TX Dec 19, 2015 $60,000
Tour Service Administrator America Asia Travel Center Inc. Monterey Park, CA Sep 28, 2013 $59,417

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Top Skills for A Service Administrator

  1. Financial Statements
  2. Data Entry
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Performed month-end closing procedures, and prepared monthly financial statements.
  • Create low voltage installation work orders, security installation, perform data entry for security activation and monitoring.
  • Track, examine and process supporting documents received by email and fax processing to determine application eligibility.
  • Determine product warranty status and assist in processing customers warranty claims.
  • Performed secretarial functions such as receiving phone calls and preparing correspondences.

Rank:

Average Salary:

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Top 10 Best States for Service Administrators

  1. Maryland
  2. Nevada
  3. California
  4. Montana
  5. New Jersey
  6. Rhode Island
  7. Arizona
  8. Washington
  9. Massachusetts
  10. Connecticut
  • (1,643 jobs)
  • (344 jobs)
  • (5,916 jobs)
  • (146 jobs)
  • (1,482 jobs)
  • (165 jobs)
  • (970 jobs)
  • (1,183 jobs)
  • (1,641 jobs)
  • (519 jobs)

Service Administrator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 9,658 Service Administrator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Administrator Resume

View Resume Examples

Service Administrator Demographics

Gender

Female

59.4%

Male

29.0%

Unknown

11.6%
Ethnicity

White

60.9%

Hispanic or Latino

16.4%

Black or African American

11.9%

Asian

7.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

61.2%

French

7.4%

Russian

3.9%

Portuguese

3.9%

German

3.5%

Mandarin

2.3%

Chinese

1.9%

Japanese

1.9%

Vietnamese

1.6%

Hindi

1.6%

Carrier

1.6%

Arabic

1.6%

Thai

1.2%

Italian

1.2%

Greek

1.2%

Hebrew

1.2%

Cantonese

0.8%

Bengali

0.8%

Romanian

0.8%

Croatian

0.8%
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Service Administrator Education

Schools

University of Phoenix

31.6%

Ashford University

5.9%

Strayer University

5.0%

Southern New Hampshire University

4.7%

Capella University

4.4%

University of Houston

3.9%

Kaplan University

3.7%

Arizona State University

3.6%

University of South Florida

3.6%

University of Maryland - University College

3.4%

Ohio State University

3.4%

Michigan State University

3.2%

Kent State University

3.0%

University of Maryland - College Park

3.0%

Northern Virginia Community College

3.0%

University of Cincinnati

2.9%

Texas A&M University

2.9%

George Mason University

2.9%

New York University

2.9%

Howard University

2.9%
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Majors

Business

34.6%

Accounting

7.6%

Psychology

5.6%

Management

4.6%

Health Care Administration

4.3%

Communication

3.9%

Criminal Justice

3.8%

Education

3.3%

Social Work

3.2%

Computer Science

3.1%

Finance

3.1%

Human Resources Management

3.0%

Nursing

2.9%

Liberal Arts

2.9%

Computer Information Systems

2.6%

Information Technology

2.5%

General Studies

2.5%

Marketing

2.4%

English

2.3%

Political Science

1.9%
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Degrees

Bachelors

38.4%

Other

22.1%

Masters

17.9%

Associate

13.0%

Certificate

4.9%

Doctorate

1.9%

Diploma

1.6%

License

0.4%
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Updated May 19, 2020