Service administrator job description

Assist the Casino Shift Manager with the day-to-day operations of the E-games department for their assigned shift. Ensure that the highest levels of guest services are achieved and maintained by E-games staff. Ensure that Players Services Representatives comply with all CNE policies and procedures and Cherokee Nation Gaming Commission TICS. Maintain familiarity with all casino games, current promotions, and property amenities to better serve our guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES


Includes the following:

Oversees daily supervision of the Player Services Representatives (PSRs). Schedules and monitors PSR breaks. Enforces CNE appearance standards, attendance policy, codes of conduct, and operational policies and procedures. Acts as verifier/approver for required jackpots and cancel credits. Handles guest disputes and complaints in a professional manner, escalating issues to the appropriate manager when necessary. Conducts casino head counts at specified times throughout your assigned shift. Performs and monitors training progress of new E-games personnel. Performs performance evaluations, coaching sessions, and corrective actions for CSRs. Recommends and implements changes and/or new programs to improve employee and guest satisfaction. Performs other job-related duties as assigned.


SUPERVISORY/MANAGEMENT AUTHORITY


Manage multiple projects without having direct supervisory responsibilities.


EDUCATION AND EXPERIENCE


High School Diploma or General Education Degree (GED) and 1-year casino operations experience or 3+ years of other customer facing supervisory experience required. Previous supervisory experience is preferred.


KNOWLEDGE, SKILLS AND ABILITIES


Excellent customer service skills. Excellent organizational and communication skills. Basic math skills. Ability to proficiently operate basic office equipment and computer programs (excel, word, outlook, etc.). Ability to obtain and maintain a state issued liquor license. Must pass the Alcohol Awareness training provided by CNE or equivalent. Ability to obtain and maintain licensing by the appropriate gaming authority.


WORK ENVIRONMENT


Work involves moderate exposure to smoke, extreme temperatures, dirt, chemicals, dust, and fumes. Must be able to stand and walk for long periods of time. Must be able to lift and carry 10lbs
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Provide institute oversight including overall strategic direction and business development while maintaining accountability for day-to-day operations and performance of the Brain Institute service line.

Lead Service Line projects and/or assignments, particularly as they relate to the development, performance, and improvement.

Collaborate effectively with Foundation leaders to develop and promote Service Line funding and to ensure funding requests are justified and efforts are in line with service line specific strategic initiatives. Provide required information that supports use of Foundation allocated funds.

Develops and executes projects for the service line using solid data and analytics that directly impact key metrics related to people (employee retention and engagement), service (customer satisfaction and patient experience), growth (new service and business development), margin (operating margins and financial targets), and quality (patient care indicators).

Drives consistent system-wide service line approach across all facilities in conjunction with processes and standards set by the institution's Service Line leader.

Ensures through direction and coordination of activities, service line goals, KPIs, and objectives related to the strategic plan are: (a) developed, translated and/or prioritized according to the overall system goals and strategies; and (b) implemented and evaluated at least on an annual basis.

Establishes and enhances relationships with geographic and community physicians and specialist/subspecialist practices to improve patient outcomes, communication, and referral management.

Fosters relationships and collaboration amongst all key stakeholders that comprise the core service line and those others that are a support (clinical and non-clinical).

Monitor regularly and manage effectively all aspects of the service line - clinical and nonclinical to ensure people, service, growth, margin, and quality targets are being achieved, and takes corrective action as necessary to achieve targets.

Provides direction and holds accountable assigned management team (clinical and nonclinical) in the delivery of day-to-day clinical and business operations for the service line.

Responsible for developing, managing, and updating the service line strategic plan (capital and operating budgets, business plans and forecasts) as necessary to achieve strategic goals and objectives in consideration of all aspects of the business (clinical, research, teaching, and quality).

Responsible for identifying potential risk areas within area of responsibility and for supporting the problem resolution process.
Responsible for monitoring and ensuring compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility; reporting of compliance activities to the Compliance Office.

The Cash Applications and AR Services Administrator serves as an integral member of a quality and service driven Financial Operations team whose focus ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. This position requires an individual who possesses cash application and AR skills and experience within financial support models focused on high quality, accurate completion of tasks and delivered with a Service Excellence focused approach.
What you will be doing


Ensure accurate and timely application of customer payments while maintaining the data integrity for our customers' accounts receivable profiles Manage checks or wire payments in accordance with corporate policies and procedures Interact cross-functionally with the Treasury Department for various depository banks and resolving potential errors and technical issues that can impact customer accounts Partner with internal UniFirst Team Partners and customers to ensure the thorough and timely research and resolution of financial questions or concerns.
• Conduct transactional research to achieve resolution to account inquiries while maintaining consistent and excellent communication with team partners and customers Provide excellent customer service via conducting, where necessary, detailed transactional research, obtain resolution, and effectively communicate and close the loop with team partners or customers in a timely manner Work on continuous improvement initiatives that require cross-functional interaction with Corporate Treasury, Accounting, National Accounts, and the Corporate Service teams in support of the completion of required deliverables Perform additional tasks as requested by Manager or Team Lead


Qualifications



Who you are

If career growth is a priority for you, UniFirst is the place to be! The Cash Applications Team is looking for individuals that are committed to excellent customer service, have a passion and desire to grow their career within finance, and are dedicated to being a great team player.

Qualifications

Bachelor's Degree in Accounting or Finance 1-3 years of relevant experience including exposure to accounting or finance, preferably within high volume settings

Key Competencies

Digital literacy Experience with Microsoft Excel strongly preferred Self-motivated with a strong work ethic Commitment to outstanding customer service, including the ability to effectively research and resolve customer inquiries Outstanding communication (verbal, written & listening) skills, including the ability to effectively interact with customers, team partners, or vendors



Benefits & Perks:


401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.


UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws



UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.


UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.