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Top 50 Service Administrator Skills

Below we've compiled a list of the most important skills for a Service Administrator. We ranked the top skills based on the percentage of Service Administrator resumes they appeared on. For example, 9.3% of Service Administrator resumes contained Financial Statements as a skill. Let's find out what skills a Service Administrator actually needs in order to be successful in the workplace.

These are the most important skills for a Service Administrator:

1. Financial Statements

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high Demand
Here's how Financial Statements is used in Service Administrator jobs:
  • Performed month-end closing procedures, and prepared monthly financial statements.
  • Analyzed/projected financial statements for Corporate Banking and Credit Administration departments.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Document production including Financial Statements and Engagement Letters, coordinate copying, printing, and binding jobs, 10+ a week.
  • Analyzed credit reports, financial statements, and overall financial growth opportunities ensuring clients' financial services portfolios are met.
  • Inform all investors and clients when new fund documents are available such as Financial Statements and Fund reports.
  • Prepared client financial statements which included billing & filing tax extensions in addition to daily administrative tasks.
  • Prepare financial statements in accordance with Generally Accepted Accounting Principles and the Governmental Accounting Standards Board.
  • Prepare all correspondence, emails, financial statements and reports for all real estate entities owned.
  • Determined appropriate credit lines for customers based on financial statements and Dun & Bradstreet reports.
  • Analyze and prepared financial statements, including balance sheets and statements of financial position.
  • Gather credit histories, financial statements and other relevant information to support loan approval.
  • Generated monthly financial statements for review by the Board of Directors.
  • Audited monthly, quarterly and annual asset reports for the release of accurate and timely financial statements to meet client expectations.
  • Maintain and distribute monthly financial statements to Distributors and Vendors Maintain and create rate information.
  • Conducted balance sheet reconciliations, and assist in preparing the yearend financial statements.

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2. Data Entry

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high Demand
Here's how Data Entry is used in Service Administrator jobs:
  • Create low voltage installation work orders, security installation, perform data entry for security activation and monitoring.
  • Provide training and support to agency staff and monitor manager supervision of required data entry and accuracy.
  • Performed data entry for new accounts and input change information for accounts and equipment in Oracle customer and installed base records.
  • Performed clerical duties including data entry, answering phone lines, placing supply orders, faxing, and filing.
  • Process mail; light data entry assist post closing specialist; locate and transport files and document as needed.
  • Performed multifaceted administrative duties (data entry, records management, scheduling) for the service department.
  • Created and maintained site service logs and office log books while performing filing and data entry duties.
  • Prepared and processed necessary paperwork related to mail services such as data entry and filing.
  • Practiced accurate data entry techniques as well as keeping up with HIPAA compliance.
  • Supervised data entry operators, assigning work and ensuring the deadlines were met.
  • Perform Data Collection, Data Entry, and Quality monitoring activities as needed.
  • Input, (data entry) of policy holder information sent in.
  • Managed the tracking and data entry of over $250,000.00 annually.
  • Performed data entry and Microsoft Excel spreadsheet maintenance as needed.
  • Provide assistance with accounts payable invoice preparation and data entry.
  • Attend clinical staff meetings and assist with computer/data entry.
  • Prepared batches of invoices for data entry.
  • Issue RMAs (Return Material Authorizations) for repair of radio control units via data entry in Access.
  • Entered invoices for payment Processed back-up reports after data entry.
  • Company was from North Dakota and went out of business in Louisiana) Data Entry /Imaging Clerk Receive incoming mail.

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1 Data Entry Jobs

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3. Email

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high Demand
Here's how Email is used in Service Administrator jobs:
  • Developed Outlook email templates and ribbon buttons which improved consistency and efficiency.
  • Managed and ensured proper asset accountability on a daily basis via email, telephone, and through in person inspections.
  • Worked with Orchestration to automate New Hire process to create AD account, Email Account and other application access.
  • Take pictures of forklifts & any damaged shipments that come in, download into computer & email when necessary.
  • Created and maintained user accounts in Active Directory, and managed file permissions and email distribution lists.
  • Maintained all PCs, servers, phones (analog, digital, VoIP) and email.
  • Responded to all client requests for technical support by phone, email, and in person.
  • Schedule calendar requests when received via email to designated conference room with or without projector.
  • Answer emails and phones; field questions, direct calls to proper departments.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Provide a centrally managed email solution via MS Exchange to all locations.
  • Authorize billing, process, print and mail/email approved invoices.
  • Send and receive emails based on service or warranty work.
  • Provided support for over 350 calls and emails weekly.
  • Respond to requests for IT Service Desk issues either in person, through email, Lync, or over the phone.
  • Maintained customer service standards by updating policy and contact information, taking calls and email requests all in a timely manner.
  • Answer multi-line phone, enter service calls from calls and email, other duties as needed.
  • Create logon and email accounts using Microsoft Exchange Server and User Manager.
  • Notified employees of deliveries thru emails.
  • Created Inbound Email Integrations Created UI Actions, UI Policies.

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5 Email Jobs

No jobs at selected location

4. Warranty Claims

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high Demand
Here's how Warranty Claims is used in Service Administrator jobs:
  • Process Authorized Warranty Claims to manufacturers.
  • Filed warranty claims with manufacturers.
  • Monitor ordering, and expedited delivery of service parts, managed inventory control and warranty claims.
  • Handled and submitted warranty claims and returning shop parts to the dealer for replacement or credit.
  • Assist bookkeeper in collections that involve technical billing disputes, times charges and warranty claims.
  • Communicated with VWOA on warranty claims processing to ensure timely and accurate payment.
  • Identify and submit all warranty claims on failed parts to our corporate office.
  • Handled all warranty claims submitted by service centers and dealers throughout US.
  • Order and place warranty claims for replacement computer, printer, etc.
  • Take care of all warranty claims and payment deadlines from GM.
  • Process Yamaha and Arctic Cat warranty claims and insurance claim paperwork.
  • Submitted warranty claims for John Deere and multiple product lines.
  • Create, submit and process warranty claims through online system.
  • Create and process all warranty claims on new units.
  • Process warranty claims for over 11 different manufactures.
  • Filed warranty claims for seven stores.
  • Enter warranty claims for machine parts.
  • Managed customers information via data entry for warranty claims.
  • Review and process all warranty claims and inventory returns (RGA's) and corresponding credits for US operations.
  • Generate and Finalize Customer Invoices Enter Warranty Claims and process appropriate credits Process Government Purchase Orders/Insurance claims

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9 Warranty Claims Jobs

No jobs at selected location

5. Phone Calls

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high Demand
Here's how Phone Calls is used in Service Administrator jobs:
  • Managed customer relations of an average of 30 phone calls on 2 phone extensions and transferred to over 10 extensions.
  • Provide front office support, answering customer phone calls relating to their orders, sales questions, product availability.
  • Receive telephone calls, greet visitors, and ascertain the nature of the calls or visits.
  • Received visitors and telephone calls, advising on matters of an administrative and personal nature.
  • Answered, responded and directed phone calls and inquiries from vendors, and client's.
  • Answered phone calls from patients who had any questions about insurance and hospital related topics.
  • Screen all phone calls; maintain filing system, correspondence and general office duties.
  • Assisted in answering telephone calls and recording detailed messages for doctors and hospital staff.
  • Receive incoming phone calls and provide information regarding status on all equipment.
  • Take phone calls, verify prospect information, and preform background check.
  • Answered phone calls and directed calls to appropriate parties or took messages.
  • Answer incoming phone calls, deal vendors, and internal personnel.
  • Answer incoming phone calls, purchase parts & supplies from vendors.
  • Assisted buyers with phone calls, bid tabulations and product research.
  • Answered incoming and made outgoing phone calls to clients.
  • Respond to E-mails, incoming service phone calls.
  • Handled telephone calls from members and field representatives.
  • Answer, screen, and transfer inbound phone calls on the switchboard.
  • Serve as resource to customer satisfaction representatives by responding to customer inquiries Responsible for answering incoming phone calls
  • Ordered office and kitchen supplies Screened phone calls and re direct to the appropriate departments.

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1 Phone Calls Jobs

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6. Customer Service

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high Demand
Here's how Customer Service is used in Service Administrator jobs:
  • Provided outstanding customer service support to general managers located across the country.
  • Provided exceptional customer service for hundreds of customers weekly.
  • Provided excellent, timely and efficient customer service.
  • Managed the day to day operations of a staff of nine customer service representatives responsible for new business and billing services.
  • Provide exceptional customer service, focused on first call resolution by utilizing appropriate tools, training, and processes.
  • Establish good customer service rapport with participating medical preceptors and hospitals in the metro Atlanta area for business.
  • Worked within a team environment to carry out a full range of Marketing and Customer Service related functions.
  • Maintained 150 customer service files for compliance through program policies as outlined from the Air Force Commander.
  • Adhered to all guidelines and procedures while independently coding, filing and retrieving pertinent customer service records.
  • Service advising, customer service, dispatching, filing, new car processing, CSI calling.
  • Maintain high customer service level requirements with customer and quickly master customer's software systems.
  • Provided excellent customer service to patients with billing, records and front desk duties etc.
  • Provide excellent customer service, including exchanges, returns, and customer compliments and complaints.
  • Provide excellent customer service support for client retention and work order management.
  • Provide front line Customer Service and field service support for repair.
  • Created new customer accounts and sold and maintained customer service agreements.
  • Provide exceptional customer service to service member and their families.
  • Provided excellent customer service to all 600+ families in the community answering accounting questions, club amenity concerns, guest services
  • Assisted classrooms, and cafe, in regards to customer service care and safety.
  • meet deadlines, time management, organization, customer service and follow up.

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8 Customer Service Jobs

No jobs at selected location

7. Purchase Orders

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high Demand
Here's how Purchase Orders is used in Service Administrator jobs:
  • Determine appropriateness of Purchase Orders and approve expenditures.
  • Prepared written purchase orders within delegated signature authority.
  • Escalated and provide authorization number for customers on return shipments for credit, coordinate release of all pending purchase orders.
  • Utilized E-Procurement Program to procure P-Card and Purchase Orders for low value buying of goods and services for users.
  • Process and manage all building service requests, purchase orders, work orders, service agreements and vendor invoices.
  • Maintain copies and file of all payroll, purchase orders and cash purchases for the Equipment Division.
  • Handled purchase requisitions and created purchase orders, including verifying receipt of goods and services.
  • Placed purchase orders and worked closely with Xerox's Dallas National Maintenance Center.
  • Implemented bidding and fulfilled purchase orders for supplies, equipment, and furniture.
  • Matched purchase orders, packing slips and receiving documentation to invoices.
  • Prepare proposals, purchase orders, new bids and contracts.
  • Tracked and fulfilled online purchase orders for NAWBO logo merchandise.
  • Managed Purchase Orders, Billing, Account Queries, Estimates.
  • Process and handle purchase orders for the sales department.
  • Receive purchase orders and credit cards for repair payment.
  • Create purchase orders and facilitate vendor payments in AS400.
  • Provided field-techs with purchase orders and other in-office support.
  • Maintain and verify schedules for Vendor purchase orders.
  • Attached purchase orders electronically to Quosal quote generator.
  • Accept payment for Service Department repairs * Maintaining purchase orders * Customer service and marketing * Scheduling

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1 Purchase Orders Jobs

No jobs at selected location

8. Office Supplies

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high Demand
Here's how Office Supplies is used in Service Administrator jobs:
  • Communicate with all WM employees regarding any office supplies they may need or are requesting to better perform their duties.
  • Managed all aspects of daily office operations including invoicing, billing, collections, scheduling, presentations and office supplies.
  • Manage the Institutional Advancement Office including procurement of office supplies, general printing, subscriptions, etc.
  • Facilitated purchasing of office supplies for 6 separate facilities via company network and online accounts.
  • Provided customer and office support for distributor of packaging materials and office supplies.
  • Inventory, tracking and ordering all toners and office supplies as needed.
  • Order and maintain office supplies and paper for the entire dealer ship.
  • Purchased and maintained inventory of IT equipment and office supplies.
  • Ordered office supplies and scheduled maintenance of equipment when needed.
  • Purchased all office supplies, reviewed invoices and filed them.
  • Managed office supplies, vendors, organization and upkeep.
  • Order office supplies, canteen supplies, code invoices.
  • Monitor and order office supplies for flight personnel.
  • Order office supplies for various departments.
  • Ordered and distributed office supplies.
  • Write up customer/vender/tenant/contractor/managers work orders for work that needed to be done inside and outside of the buildings and office supplies.
  • Provide support by entering, formatting and printing information; organizing work, ordering and maintaining office supplies.
  • Ordered Safety Supplies, Jobsite Supplies, Shop Supplies and Office Supplies to maintain levels as needed.
  • Maintained off-site regional office supplies, timecards and scheduled their travel.
  • Purchased office supplies for division on a monthly basis.

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1 Office Supplies Jobs

No jobs at selected location

9. Service Calls

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high Demand
Here's how Service Calls is used in Service Administrator jobs:
  • Managed logistic for parts replacement including shipping and receiving and dispatched service calls.
  • Initiated, monitored and implemented a service dispatch software (Electronic Service Control) for the centralization of field service calls.
  • Take incoming calls from clients to set up service calls, making calls to schedule dispatches sent from vendors.
  • Answer all incoming service calls in a prompt and friendly manner and answer basic service department questions.
  • Worked in a busy, high-pressure environment to coordinate and resolve routine and emergency service calls.
  • Maintain service call database by updating service calls for both Field Service and Customers.
  • Entered all technicians notes regarding all service calls, warranty work, emergency service calls
  • Coordinated installations, service calls, and other projects with large professional client base.
  • Back up dispatcher in scheduling on-demand service calls and maintenance calls as received.
  • Received incoming calls and dispatched service calls to the appropriate unit.
  • Answer multiple phone lines and take service calls for service department.
  • Answer phones and take service calls from salesman and customers.
  • Dispatched incoming service calls for copier repairs to field technicians.
  • Bill customers for service calls and monthly billings to contractors.
  • Assist clients with service calls and generate work orders accordingly.
  • Opened, updated and closed service calls in Oracle.
  • Arranged travel and scheduled service calls for technicians.
  • Scheduled daily installations and service calls.
  • Dispatched HVAC /Duct Cleaning service calls.
  • Handle incoming tenant service calls.

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1 Service Calls Jobs

No jobs at selected location

10. Human Resources

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high Demand
Here's how Human Resources is used in Service Administrator jobs:
  • Developed presentations and scheduled all Human Resources meetings.
  • Processed Patients therapy * Looked up Provider and Patient Information * Human Resources Special Project * Key Sanction checks and Close positions
  • Coordinate benefits and other services processes between Legal, Human Resources and the claimant ensuring regulations were met.
  • Handled incoming calls, faxes, mail distribution, and prioritized other basic human resources related issues.
  • Assisted the Human resources Department with special projects, auditing files, maintaining personnel records and terminations.
  • Developed a simple form for end users to record their human resources requests using Record Producers.
  • Served as Administrative Assistant for the Service Manager, as well as Human Resources Liaison.
  • Assist accounting, human resources, and other managers with special projects, when required.
  • Manage the administration of the human resources policies, procedures, and programs.
  • Coordinate with Human Resources as necessary as it relates to payroll.
  • Answered payroll and human resources related questions.
  • Reported to the Human Resources Manager.
  • Collaborated with reported to senior operational leadership regarding all project deliverables, customer service issues and Human resources activities and functions.
  • Function as the unitary human resources generalist and responsible for all labor relations matters involving the collective bargaining agreement.
  • Administered the plant Human Resources programs including implementation of company personnel policies and procedures in a consistent non-discriminatory manner.
  • Provided administrative support to multiple departments including the CEO, Teambuilding, Human Resources, and Relationship Managers.
  • Manage human resources and directing administrative activities with respect to timesheets, leave requests and travel.
  • Work with Human Resources on obtaining clearance for any customer site-specific requirements (i.e.
  • Managed human resources and payroll care for over 50 Experis consultants.
  • Involved pre-screens and new hire paperwork for Human Resources headquar- ters).

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6 Human Resources Jobs

No jobs at selected location

11. Oversight

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high Demand
Here's how Oversight is used in Service Administrator jobs:
  • Provide oversight to supervisory responsibilities by assisting with planning scope of work and establishment of operational procedures.
  • Provided organizational oversight for The Joint Commission (TJC) accreditation compliance regulations.
  • Conducted regularly scheduled meetings with multiple oversight agencies.
  • Provided leadership and oversight to renovate a 22 bed ED and 6 bed fast track without closing current operations.
  • Provide strong oversight of high profile initiatives, functioning as an effective strategist and change agent.
  • Provide oversight for the day-to-day operations of two hospitals and four outpatient Surgery Centers.
  • Provided administrative oversight and program direction to a 110 bed, state- operated ICF-MR.
  • Provide central oversight of the post-award fiscal activities of all sponsored projects.
  • Check all the necessary databases and documents for oversight approval.
  • Provided clinical oversight of 9 different mental health service programs.
  • Provide oversight with medical, legal and mental health coordination.
  • Coordinate testing and oversight of the product testing.
  • Provide functional oversight to multiple projects.
  • Staff recruitment, management and oversight.
  • Direct oversight of work study students.
  • Managed training, quality control, audit, IT, and accounting initiatives in addition to oversight of daily branch operations.
  • Audit oversight, preparation and response Draft County policies and procedures ensuring compliance with State and Federal rules and regulations.
  • Achieve high levels administrative oversight, including being named a Workday Champion and a Super Admin in Success Factors.
  • Provide project management and quality oversight of the Health Benefit Manager and the Non-Emergent Transportation broker contracts.
  • Created procedures, oversight of system maintenance, QC, orderables, reporting structure, etc.

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3 Oversight Jobs

No jobs at selected location

12. Active Directory

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high Demand
Here's how Active Directory is used in Service Administrator jobs:
  • Created and administered user account information including rights, security and group memberships using Active Directory 2003 Server.
  • Created custom scripts to optimize the administration of Active Directory increasing efficiency and reliability of account management.
  • Administrated security profiles for SAP and Microsoft Active Directory accounts.
  • Installed and configured basic Windows 2003 Active Directory domain, and was responsible for maintaining users and groups in the domain.
  • Created Active Directory Objects for Users and followed policies and procedures while imaging workstations and laptops for assigned military units.
  • Provide System Administration Support as required to maintain Active Directory user accounts, DNS and DHCP for Charlotte office.
  • Supported all users and groups with Active Directory & Group membership, Lockout and Remote Desktop.
  • Configured and implemented DNS, DHCP, Active Directory, and other elevated administrative server roles.
  • Supported Windows 2003 Systems/Engineering and Administration - Active Directory, Microsoft DNS and Microsoft DHCP.
  • Created users and email accounts using Active Directory and Automation Tool (HAT).
  • Use Active Directory and NetIQ to reset passwords for various Government Access Systems.
  • Managed the creation of users, groups, group policies within Active Directory.
  • Maintained Microsoft Windows 2003 servers, Exchange & Active Directory.
  • Maintained e-mail accounts using Active Directory and Microsoft Exchange 2010.
  • Managed user accounts using Active Directory and workstations using SCCM.
  • Experience with Active Directory 2003 and Exchange 2003.
  • Assisted in the deployment of Active Directory.
  • Created and deleted Active Directory accounts.
  • Managed domain access via Active Directory.
  • Leveraged Remote Desktop capabilities to solve client workstation problems Administered Active Directory for DoD computers and users.

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2 Active Directory Jobs

No jobs at selected location

13. Setup

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high Demand
Here's how Setup is used in Service Administrator jobs:
  • Developed data entry skills as a proof operator Completed Hardware/Software installations Performed networking setup of all PCs and printers
  • Customized security setup for few applications in Non-Production and Production.
  • Worked with the human resource department to retrieve the proper documentation for new consultants to be setup in PeopleSoft database.
  • Managed setup and dismantling of audio visual equipment for various trade shows across the country.
  • Transported all equipment needs to various locations, along with setup and removal of equipment.
  • Documented and created procedures; determined project setup and designed forms for required projects.
  • Assist with Blackberry configuration problems, setup and password resets.
  • Created security setup and managed licenses for the applications.
  • Document scanner, multiple monitors and docking stations setup.
  • Service and Preventative Maintenance Agreement setup and billings.
  • Moved office furniture and new office setup.
  • Utilize Puppet configuration management to setup and maintain configuration drift on Linux servers.
  • Manage the weekly backups to ensure data recovery Configure/Setup Multi-Function Printers
  • Acquired understanding of and skill in trade show planning, logistics coordination, setup, booth management, and sales tactics.
  • Perform builds (master and media servers), decommissions, and verifications of backup setup.
  • Helped setup and manage company credit card processes including PCCharge server and PayFlow Gateway.
  • Used Tomcat to setup all the web applications.
  • Coordinated setup of VMware for mapping server.
  • Worked with Network team to setup secure protocol urls, reverse proxy & siteminder authentication.
  • Walk Users in setup corporate mail on Androids', Iphones 4, Iphones 5, and Windows HTCs Smartphone.

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3 Setup Jobs

No jobs at selected location

14. Technical Support

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high Demand
Here's how Technical Support is used in Service Administrator jobs:
  • Provided technical support and program management to Dictaphone's national field service and central dispatch organization.
  • Provided administrative and technical support to all departments of a large medical organization.
  • Perform preventative maintenance and scheduling of technical support.
  • Provide technical support and telecommunications assistance to co-workers.
  • Control various programs such as extended warranties demo inventory and e-mail which include Web Sales, Technical Support and Amazon Sales.
  • Handled all the functions of new employment of the field service engineers and in house technical support engineers, i.e.
  • Provide hardware/software installations, maintenance, T&M maintenance, and technical support for Help Desk.
  • Provide expert and second tier technical support for the installation and repair of complex systems and outages.
  • Provided advanced technical support to both internal and external users of the VSP Resource Center on VSP.com.
  • Provide senior level technical support in of a 24x7 LAN to customers on SIPRNET & NIPRNET.
  • General support to the Technical Support, Customer Program Management and the System Engineer departments.
  • Act as liaison between the GSA Program Office and the technical support staff.
  • Service support/ technical support for Staples sales force as it pertains to MPS.
  • Issued and maintained technical support agreements in the database for the program members.
  • Provide Coaching, Mentoring and Technical Support to Staff
  • Provide technical support for the Griffin database software.
  • Provide technical support to end users and developers.
  • Acted as backup analyst and technical support for Strategic Sourcing, Contracts Management, and eSupplier modules.
  • Provide training and technical support for faculty and students on Canvas, Banner, and Respondus.
  • Staff augmentation position Computer network support and maintenance Server application support Minor A\V technical support.

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3 Technical Support Jobs

No jobs at selected location

15. Troubleshoot

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average Demand
Here's how Troubleshoot is used in Service Administrator jobs:
  • Provide first level technical support to government and military users for troubleshooting problems on secured network domains.
  • Ensured customer productivity by processing 500 requests annually to troubleshoot the computer system.
  • Maintain, troubleshoot and repair on-site and remote location hardware/software requiring on-site visits.
  • Provide initial troubleshooting steps for all incoming telephone customer support.
  • Provided on-site support and troubleshooting at remote locations during deployment.
  • Conduct troubleshooting and problem resolution on organization IT systems.
  • Provided network troubleshooting and resolution support.
  • Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
  • Perform security administration for Linux/Unix operating systems to include SSH and SSL configuration, troubleshooting, system auditing, and logging.
  • Provide operational assistance as needed to include troubleshooting, resetting enterprise activation passwords on the BlackBerry Enterprise Server, etc.
  • Served as troubleshooter for requests and complaints from tenants, dispatch engineers, electricians, carpenters and housekeeping staff.
  • Designed, Configured and Installed application on WebSphere 8.5.5 and troubleshooted issues for the application to go Live.
  • Provide expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
  • Case management for over 400 Group life insurance policies by researching and troubleshooting policy information.
  • Design, implement, and troubleshoot wireless networks using 802.11x, PEAP, and RADIUS.
  • Provide telephone customer support for incoming and follow up calls used for initial troubleshooting.
  • Responded on all alerts accurately logged reports and responded appropriately Supervised third level technical troubleshooting and resolution by vendors.
  • Increased profits through effective sales training and troubleshooting profit loss areas, conducted store inventories once per quarter.
  • Implement and troubleshoot VPN's including dial-up/client, router, firewall, and concentrator based VPN technology.
  • Configure printers for Novell usage, manage client accounts and troubleshoot customer issues.

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16. Internet

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average Demand
Here's how Internet is used in Service Administrator jobs:
  • Provide a centrally managed web blocker solution and proxy server to manage internet access and bandwidth utilization
  • Transfer telephone calls, responding to company emails, extensive software skills, Internet research abilities and strong communication skills.
  • Create reverse proxies (with Microsoft IIS) to allow protected DMZ internet access to internal MS ASP applications.
  • Implemented and maintained over 100 intranet and internet websites (and multiple servers, both physical and virtual).
  • Used computer applications including Microsoft office, (Word, Excel, Schedule and Access) Internet access.
  • Research, collect and process warranty payments by internet or calling the warranty company.
  • Saved company thousands of dollars every month by reducing reliance on internet job postings.
  • Assist customers with inquiries on phone and internet handling, and updated account information.
  • Process and confirm employment and insurance via email, phone, or internet.
  • Created a truck stock program and real-time vendor purchasing over the internet.
  • Implemented Windows 2003 Active directory, DNS and Internet Information Servers.
  • Provided Internet connectivity, e-mail support and trained users.
  • Research new ways of using the Internet for recruitment.
  • Searched internal databases, intranet, Internet.
  • Post positions to appropriate Internet sources.
  • Utilize the Internet for recruitment.
  • Utilize internal systems, internet, and Write-up tickets: warranty repairs, roadside microfiche.
  • Lead Analyst - Internet Operations Maintained America West's and US Airways Internet presences.
  • Maintain AIX HTTP servers and migrate from Solaris sendmail to Microsoft Exchange Server for all State of Nevada internet email.
  • Supervised twenty eight employees in the on-going use of the Defense Medical Human Resource System internet.

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17. Expense Reports

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average Demand
Here's how Expense Reports is used in Service Administrator jobs:
  • Processed expense reports, training authorizations and education authorizations.
  • Tracked time sheets, expense reports, and scheduling for entire field service engineering staff throughout the United States and Canada.
  • Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Approved all the time cards and expense reports for the entire Professional Services Department.
  • Make worksheets on Excel to track data such as collections or expense reports.
  • Maintain expense reports and other financial reporting, as well as Contract negotiation.
  • Support job opening process, processed expense reports and invoices for Field Services group
  • Audited field expense reports and processed market development fund claims and payments.
  • Review and process expense reports and payments to employees.
  • Calculated meal and outside purchase expenses / expense reports.
  • Processed and tracked expense reports for education field.
  • Prepare purchase orders and expense reports.
  • Created Expense reports for multiple Directors.
  • Budget and reconcile monthly expense reports.
  • Prepared expense reports and statements.
  • Reviewed and processed expense reports.
  • Provided support for multiple associates including Senior Management Processed expense reports.
  • Performed functions such as generating reports, ordering supplies, auditing expense reports, and answered multi-line phone system.
  • Prepared expense reports Customer mailings Updated sales rep files
  • Managed calendar and email accounts - Coordinated meetings - Arranged travel itinerary - Recorded expense reports

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18. Special Projects

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Here's how Special Projects is used in Service Administrator jobs:
  • Assist in special projects when needed including set-up and breakdown of special events, coordinating conference room scheduling and needs.
  • Spearheaded special projects: Young Professional Leadership Program; Young Professional Facebook group page Supported the Military Tax Assistance program.
  • Manage through competing priorities such as pressing client needs, daily expectations and special projects assigned by management.
  • Complete special projects as assigned including organized contact list and filing system of all my patients.
  • Worked receptionist area when needed, answering all incoming calls, and special projects as needed.
  • Designed MS Access relational database to track contracts, litigation, and special projects.
  • Research material for special projects as requested by Department Director and Assistant Director.
  • Function as a go-to person for training, special projects, and expertise.
  • Complete Special Projects as assigned on an as needed basis.
  • Prepared status reports and assisted accounting with special projects.
  • Completed special projects assigned to me by my supervisors.
  • Assign and monitor special projects as needed.
  • Handled special projects and requests as needed.
  • Apply for grants to fund special projects.
  • Assisted supervisor with special projects.
  • Supported senior management with daily verification of employee output as well as various special projects, operations testing and employee training.
  • Research and investigate areas of concern for special projects on a scheduled or ad-hoc basis.
  • Project manager of multi-disciplinary child abuse response team, tutoring program, and special projects.
  • Managed special projects (i.e.
  • Assisted other departments in the office with "special projects".

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19. Service Technicians

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Here's how Service Technicians is used in Service Administrator jobs:
  • Implemented automated tracking system for dispatching of service technicians.
  • Take inbound calls from customers that need service and schedule according to the issue and availability of the service technicians.
  • Service Duties: Managed (7) union service technicians; dispatched & scheduled all service calls & construction work.
  • Reported to Service Manager and CEO on Service Technicians efficiency in accordance with Volkswagen of America.
  • Answer service phone calls and assist customers and sales team with scheduling of service technicians.
  • Contract and negotiate the acquisition of all work tools for LG Mobile Service Technicians.
  • Assign work to a staff of 5 to 9 service technicians and drivers.
  • Trained service technicians, managed parts supply chain, reviewed new technologies.
  • Make sure that the needs of Direct Mobile Service Technicians are met.
  • Tracked repairs and their causes, by communicating with service technicians.
  • Coordinate and schedule all activity for HVAC service technicians.
  • Lead trainer for service technicians on warranty service expectations.
  • Maintained and processed service technicians' monthly incentive program.
  • Process time cards for Service Technicians.
  • Communicate with customers/Schedule Appointments -Inventory/Ordering Materials/Job Costing -Oversee daily duties/schedules of three service technicians -Conduct weekly department meetings
  • Cost, inventory, and complete service technicians paperwork to ensure an up-to-date inventory list and revenue margin per repair.
  • Served as liason between clients and in-house service technicians regarding repairs, orders, and technical inquiries.
  • Field Service Technician administrator for three regions, Process service technicians work orders to invoice the customer.
  • Delegated workloads for service technicians to provide the most efficient and effective repairs and maintenance.
  • Coordinate and administer schedules for 17 Field Service Technicians .

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20. Travel Arrangements

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average Demand
Here's how Travel Arrangements is used in Service Administrator jobs:
  • Organized and prepared all administrative aspects of annual business meetings along with making travel arrangements for 50-60 individuals.
  • Provided administrative support, including coordinating travel arrangements, word processing/data entry and maintaining calendars and records.
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to upper level management.
  • Provided support for time and attendance, travel arrangements and processing incoming pending legislation comments.
  • Processed expense reports, scheduled and coordinated travel arrangements and office events.
  • Organized travel arrangements and internal meeting arrangements.
  • Coordinate travel arrangements for supervisors and technicians.
  • Coordinate travel arrangements for area.
  • Provided administrative and clerical support for the VP, including making travel arrangements, scheduling meetings, and assisting with correspondence.
  • Travel arrangements include; air, car, hotel, transfers, registrations and overnight accommodations for training or conferences.
  • Coordinate graduation ceremony, schedule meetings, and schedule travel arrangements for the foreign official's investment groups.
  • Provided administrative aid to various offices nation-wide, including program set-up, coordinating meetings, and travel arrangements.
  • Schedule meetings, prepare spreadsheets, book travel arrangements and effectively complete any other tasks that are assigned.
  • Organized and maintained Manager's expense reports, Outlook calendar, travel arrangements, and personal files.
  • Organized meeting, conference, and travel arrangements, and managed calendars.
  • Prepared travel arrangements, expense reports, meeting and training logistics.
  • Arranged and managed all corporate travel arrangements and field meetings.
  • Make travel arrangements for sightseeing and other tours.
  • Scheduled travel arrangements for Field Service Engineers for out of state customers.
  • Make travel arrangements for all out of town jobs or meetings/trainings.

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21. Repair Orders

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Here's how Repair Orders is used in Service Administrator jobs:
  • Verified all the paperwork for service department was correct before closing the repair orders out at the ending of the day.
  • Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies.
  • Deliver all repair orders and parts invoices closed during the business day to the accounting department.
  • Created, maintained and closed repair orders for 27 shop mechanics as needed for rental equipment.
  • Control and turn into the business office any sublet bills associated with the repair orders.
  • Checked repair orders for accuracy and completeness, verified information, and entered into SAP.
  • Closed all repair orders and made sure they went to the right accounts.
  • Cut Purchase Orders and installed the needed information onto repair orders as needed.
  • Review activities, organization structures, control and maintenance of operation repair orders.
  • Create reports for parts and warranty departments repair orders and invoices.
  • Closed out any open repair orders for jobs that were completed.
  • File repair orders as directed by the service department manager.
  • Open, close, and maintain service repair orders.
  • File repair orders, update customer's accounts.
  • Scheduled appointments, and worked with repair orders.
  • Closed all repair orders and parts invoices.
  • Filled all repair orders & warranties.
  • Process new car repair orders.
  • Accepted all payments for closing each customer's repair order Filed repair orders Advised customers on there next car maintenance schedule
  • Service Administrator - Nuss Truck and Equipment Responsible for service writing of warranty, customer and internal repair orders.

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11 Repair Orders Jobs

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22. SQL

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average Demand
Here's how SQL is used in Service Administrator jobs:
  • Lead for designing and building Microsoft SQL database clusters and implementing security hardening.
  • Convert and reverse engineer of FoxPro tables into the SQL Server to create a holistic view of Indiana Center of Network.
  • Administer over 150 Microsoft SQL Server databases from 2005 to 2012 on Windows 2008 to 2012.
  • Supported and maintained Windows Clustering for SQL Enterprise Edition 2008 R2, 2012 and 2012 R2.
  • Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
  • Develop and maintain SQL scripts for researching and analyzing possible solutions for data issues.
  • Create and execute queries via SQL to provide data to aid in research.
  • Administer other databases such as MySQL, UniVerse and DB/2 as needed.
  • Redesigned to only expose the SQL server though stored procedure calls.
  • Lead for implementation of SQL Server 2005 Reporting Services environment.
  • Install Microsoft SQL Server and apply database patches as needed.
  • Converted IBM DB/2 database to Microsoft SQL.
  • Performed database testing using SQL Queries.
  • Upgraded from Oracle to MS SQL 2000 and from MS SQL 2000 to MS SQL 2005.
  • SAP, SQL (SSRS), Access and Excel management.
  • Migrated USAC's SQL server 2008R2 databases to SQL server 2012.
  • Upgraded Oak Farms off of an AS400 system to run a Windows 2003 Server network with exchange and SQL Server.
  • Designed and implemented the MS SQL database to support americawest.com.
  • Performed all SQL customizations and implementations for the commercial website.
  • Restore databases from backup using VMWare, RMAN and SQL.

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6 SQL Jobs

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23. Monthly Reports

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Here's how Monthly Reports is used in Service Administrator jobs:
  • Generated monthly reports for Addiction Services Department and oversaw monthly reports of other departments
  • Implemented and organized filing systems for six monthly reports allowing easy accessibility.
  • Prepare monthly reports that analyze effectiveness of marketing strategies.
  • Prepare daily/weekly/monthly reports and spreadsheet of staff productivity.
  • Updated and generated monthly reports for Senior Management.
  • Processed monthly reports for department performance.
  • Audited Iron Mountain monthly reports and compared to online system, ensuring record retention was accurate and proper retrievals when needed.
  • Provide monthly reports, information and quarterly graphs as needed or requested by program manager and budget personnel, or stakeholders.
  • Provided written monthly reports, briefings and court orders to the Dallas County Juvenile Board and Dallas County Commissioners Court.
  • Assist default services department in preparing correspondence, required notices, and monthly reports as well as order supplies.
  • Create weekly and monthly reports for Service director to track appointments, rentals, repairs, and customer inquiries.
  • Analyzed intake data and generated monthly reports for the purpose of grants and improving outreach capabilities.
  • Prepared monthly reports that were sent to both clients and to real estate brokers.
  • Perform daily Satisfaction Surveys and provide Management with weekly and monthly reports.
  • Prepare the monthly reports from the Contract and Budget Unit.
  • Prepared monthly reports regarding variance between standard and actual costs.
  • Analyze data for sales division and prepare monthly reports.
  • Document verifications with detailed review for errors and omissions, develop monthly reports.
  • Compile daily, weekly and monthly reports to track life business from start to finish using Vista system.
  • Created monthly reports for billing and printer availably.

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24. Medicaid

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average Demand
Here's how Medicaid is used in Service Administrator jobs:
  • Performed essential Medicaid based services for families and developmentally disabled individuals at the county level.
  • Assist individuals with Individual Care Facility/MR: Residential Placement in a licensed Medicaid operated home.
  • Managed and ensured accurate Medicaid budgeting for individuals with disabilities.
  • Process claims for multiple payer types such as; Commercial, Managed Care, Blue Cross, Medicare and Medicaid.
  • Manage funding allotment/sources for consumer/client ISP (local Levy, Medicaid, Medicare, private pay).
  • Develop and implement individuals' My Plan and authorize services to be used through Medicaid waivers.
  • Assisted and facilitated program change and development to reflect state policies for recipients of Medicaid.
  • Enter charges for patient encounter forms for Medicare, Medicaid and private pay.
  • Adhere to rules and regulations established by ODDD, Medicaid and other authorities.
  • Verify insurance coverage through private insurance, Medicare, Medicaid and Tri-Care.
  • Last supervised by Sharon Travis, SSA and Medicaid Services Coordinator.
  • Ensured compliance with JCAHO, Medicaid standards and DYFS regulations.
  • Worked directly with Medicaid / Medicare system and billing.
  • Billed Medicaid for meal services.
  • Drafted and updated Medicaid policies.
  • Developed and continuously taught courses for agency personnel related to license and Medicaid standards.
  • Developed IT Healthcare Operations to establish Medicaid reimbursement.
  • Managed the Medicaid Fraud, Waste and Abuse Hotline.
  • Served on Medicaid benefits design workgroup.
  • Determine whether or not applicants for Medicaid, Food Stamp and or Tanf programs meet the necessary qualifications.

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25. Powerpoint

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Here's how Powerpoint is used in Service Administrator jobs:
  • Developed innovative PowerPoint presentation used by the teen program to market programs to potential participants.
  • Prepared data for presentations at staff meetings utilizing PowerPoint.
  • Created PowerPoint presentations, proposals and advertisements.
  • Assembled reports and diagrams utilizing PowerPoint.
  • Composed, researched, and created reports for presentation of statistical data and planning through MS PowerPoint and Excel.
  • Utilized Microsoft Word, PowerPoint and Excel to create corporate documents, charts, graphs and presentations.
  • Developed innovative PowerPoint presentation used by the HR department program to market programs to potential clients.
  • Supported Sales Administrator with PowerPoint sales presentation creation and assistance; printed and bound material.
  • Produced materials to include brochures, PowerPoint presentations and training manuals.
  • Generated computer reports using Access, Excel, Work and PowerPoint.
  • Create presentations using Word, Excel and PowerPoint for managers.
  • Prepared complex reports using PowerPoint and Excel including linked charts.
  • Created extensive PowerPoint and Excel documents for firm meetings.
  • Update and maintain PowerPoint presentations and Excel spreadsheets.
  • Oversee PowerPoint presentations, printing and binding.
  • Assisted in the preparation of presentations and correspondence for clients using PowerPoint and Morningstar Defined Contribution Plan
  • Developed a PowerPoint presentation and trained management on maintaining Kronos.
  • Created PowerPoints presentations for trainings.
  • Conduct all administrative tasks associated with running the classroom, and preparing materials using Microsoft office, Excel, and Powerpoint.
  • Key Accomplishments: Microsoft Office products including Excel level 3/Advanced, Outlook, Word and PowerPoint.

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3 Powerpoint Jobs

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26. Staff Members

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Here's how Staff Members is used in Service Administrator jobs:
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Developed goals and objectives with the CEO of the company for branch managers and staff members.
  • Lead, mentor, and develop staff members as well as address employee relation matters.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Assisted other design staff members with various aspects of site maintenance as needed.
  • Keep a current record of staff members' whereabouts and availability for assistance.
  • Managed 15 staff members to serve employees with answers to questions and concerns.
  • Trained six new staff members to work in the front desk/reception area.
  • Supervised up to 70 staff members and 4 supervisors at a time.
  • Provide administrative support to staff members, vendors, and directors.
  • Coached and mentored other staff members with USAC audit methodologies.
  • Supervised five staff members and three work study students.
  • Managed others staff members working in service desk are.
  • Provided, accurate, reporting to appropriate staff members.
  • Answered telephones and transferred calls to appropriate staff members.
  • Hired, developed and managed 40+ staff members.
  • Train and development of new staff members.
  • Mentored and promoted four staff members.
  • Assist staff members with administrative needs.
  • Attended recruiting meetings scheduled by Provider Relations staff members to negotiate contract language and reimbursement for healthcare services.

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27. Suite

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Here's how Suite is used in Service Administrator jobs:
  • Implemented and supervised operations of developed ambulatory care services to include the Endoscopy Suite and Vascular Lab.
  • Developed new plan-specific, legally compliant suites of communications, incorporating them onto our automated systems.
  • Performed software upgrades to maintain current operating environment on server platforms and administrative management suites.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and in-house relationship management and accounting databases.
  • Provide administrative support to 34 regional senior centers utilizing MS Office Suite and Sage accounting and management software.
  • Support of BPOS-D (Business Productivity Online Suite) Microsoft large enterprise cloud computing support.
  • Marketed various services and products to members that suited their needs, or problems.
  • Utilized Remedy IT Service Management (ITSM) Suite to document all interactions.
  • Utilize Microsoft Office Suite to coordinate weekly mailings to 1,000+ retail stores.
  • Posted and showed office suites available for lease to perspective lessees.
  • Trained end-users on how to use Microsoft Office Suite applications.
  • Sustained proficiency on Microsoft Office Suite software through daily use.
  • Managed the day-to-day operations of the surgical clinical suites.
  • Create and modify documents using Microsoft Office suite.
  • Support Adobe Creative Suite software and printing issues.
  • Developed a deployment system for application standardization using Symantec Ghost Solution Suite to deploy and restore images.
  • Answer the service department telephone, transfer calls to the appropriate Service Advisor requested or best suited to take the calls.
  • Communicated with various clients via 16 line switchboard and by utilizing Outlook and Microsoft Office Suite.
  • Prepare various client correspondence and related ad hoc correspondence Skills Used Microsoft Office Suite
  • Improved Adobe Creative Suites skills from "barely there" to "Hey!

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28. User Interface

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Here's how User Interface is used in Service Administrator jobs:
  • Worked closely with Service Desk agents of different regions across the globe for better enhancement and user interface of Service Now.
  • Develop and manage application code, user interface, and third-party integration components.
  • Designed User Interface for Catalog Design and worked Catalog Designer.
  • Customized different modules, designed user interface and created workflows to meet business needs and other transaction processes.
  • Participated in User Acceptance Testing (UAT) stage of project testing user interfaces and functionalities.
  • Develop and manage application code, user interface, and third-party integration components Develop necessary development documentation as needed (e.g.

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29. Html

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average Demand
Here's how Html is used in Service Administrator jobs:
  • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5.
  • Developed HR service management portal as per business requirements using JavaScript, HTML, CSS and Jelly script.
  • Assisted Software Engineering with IIS and HTML troubleshooting and maintenance.
  • Experience in developing web pages using Java Script, HTML, XML, and AJAX.
  • Designed and developed email templates by using html, Angular JS, and jelly scripting and used them in notifications.
  • Designed and developed client scripts, business rules and Java script.Environment: HTML, JavaScript, CSS.
  • Developed workflows and in customizing the applications in Service Now using Java script, AJAX, HTML.
  • Designed many email templates by using html and used them in notifications in Helsinki and Istanbul versions.
  • Developed web applications using HTML, CSS and JavaScript to build fast, scalable applications.

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30. Sharepoint

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low Demand
Here's how Sharepoint is used in Service Administrator jobs:
  • Developed documentation site for all electronic resources in SharePoint.
  • Assisted users with configuring and managing SharePoint servers.
  • Developed and deployed custom list definitions, document libraries, site content types and site columns using SharePoint client object model.
  • Analyzed different kinds of SharePoint error using Source, Category, Event ID, and Description then solved the problems.
  • Created SharePoint accessible reports using the data collected to Auto Order printer maintenance, toner replacement as required.
  • Moved the library portal to SharePoint and created the Sydney Plus catalog splash page.
  • Managed team website by adding and enhancing material on the site through SharePoint.
  • Created, updated, and improved SharePoint portals for a variety of functions.
  • Managed SharePoint ticketing system of department with 28 staff and 3 managers.
  • Updated, restructured and managed team SharePoint sites on a daily basics.
  • Participated on a SharePoint 2010 upgrade project.
  • Use of Microsoft Office 365/Microsoft SharePoint Technology.
  • Support of MS SharePoint, Support of BES / BAS server.
  • Created and maintained all wireless related support documentation within internal corporate systems (Salesforce & SharePoint).
  • Updated product disposition records electronically and in Sharepoint and notified appropriate QA personnel of online access.
  • Managed daily SharePoint administration tasks and developed procedures and training for special activities and reporting.
  • Supported services such as Outlook/Exchange 2010, Microsoft Lync, SharePoint 2010, and Microsoft CRM.
  • Designed views and stored procedures for data integration with Microsoft Sharepoint and Oracle.
  • Process weekly termination/cancellation letters to HR Director and Masco Group Presidents via Sharepointe site.
  • Implemented and provisioned SSRS for Sharepoint Implemented Kronos timekeeping system for the global enterprise ~15,000 users.

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1 Sharepoint Jobs

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31. Ensure Compliance

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low Demand
Here's how Ensure Compliance is used in Service Administrator jobs:
  • Conducted quality control review of closed loan file documentation to ensure compliance with bank and regulatory guidelines.
  • Monitored and modified operations to ensure compliance with utilization review requirements.
  • Coordinate supplier meetings with Programs Management and Engineering to define required actions to ensure compliance of maintenance requirements of pool assets.
  • Interpret and act on data collected to monitor quality assurance measures and benchmarks to ensure compliance with state and federal policies.
  • Monitored and reported on legislative updates including changes to ERISA, COBRA, FMLA, and HIPAA to ensure compliance.
  • Evaluated the processing, renewing, and investigation of gaming employment applications to ensure compliance with Gaming Control guidelines.
  • Serve as a member of the Residential Service Quality Assurance Team to ensure compliance with regulatory agencies.
  • Worked directly with field and home office sales representatives to ensure compliance with FINRA and SEC regulations.
  • Create SQL-based reports for use with managing computer hardware and software in order to ensure compliance.
  • Reviewed work documentation, budgets, and payment invoices from local contractors to ensure compliance.
  • Conducted audit of 4,000+ I-9 forms to ensure compliance standards were met and maintained.
  • Assist in quarterly audits to ensure compliance with standards established by the authority.
  • Analyze and review expenditures of funds for grants and contracts to ensure compliance.
  • Review and apply HIPAA regulations to ensure compliance with privacy statutes.
  • Remastered the HMIS system to ensure compliance with new guidelines.
  • Test and evaluate design procedures and controls to ensure compliance.
  • Reviewed materials to ensure compliance to the programs requirements.
  • Oversee contracts and grants to ensure compliance.
  • Approved personnel actions and operational expenditures for division and evaluated costs to ensure compliance with cost accounting standards.
  • Conducted all agency training to ensure compliance with federal and state law.

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32. Service Contracts

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low Demand
Here's how Service Contracts is used in Service Administrator jobs:
  • Managed commercial/residential service contracts with appropriate materials available.
  • Negotiated and executed service contracts with vendors.
  • Assisted the Sales Representative in opening new accounts and selling Service Contracts to our Fuel Oil Customers.
  • Prepared Maintenance Service Contracts for Regional Service Managers, Sales Account Executives and Customer Solutions Engineers.
  • Created, processed and monitored all Zebra Care extended warranty and service contracts in Oracle ERP.
  • Generated and track quotes, service contracts, invoices, purchasing and parts inventory control.
  • Set up new customer with equipment/service contracts and maintained; processed service invoices.
  • Handle customers concerning their billing & answer questions about their service contracts.
  • Entered, maintained, renewed, and canceled service contracts as required.
  • Create and maintain year-long service contracts for domestic and international customers.
  • Processed time cards, vacation schedules, accounts payable and service contracts
  • Maintained over 600 service contracts by reviewing and processing all documents.
  • Reviewed the accuracy and completeness of service contracts as processed.
  • Tracked equipment, warranty service contracts, and meter reads.
  • Provided information and sold service contracts - new and renewal.
  • Entered and billed service contracts.
  • Receive and process service contracts.
  • Prepared and reviewed service contracts.
  • Structured and negotiated Service Contracts for major project at power station in Shippingport, Pennsylvania.
  • Translated all service contracts between Pfizer Orsay and its French affiliates.

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33. Inventory Control

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low Demand
Here's how Inventory Control is used in Service Administrator jobs:
  • Developed and managed inventory control and shipping and receiving departments within service and repair business model of the organization.
  • Supply Technician position performs reconciliation work in support of the inventory control function.
  • Budget and enrollment forecasting, budget management and inventory control.
  • Maintain hardware inventory control in ticketing system.
  • Coordinated inventory control for service department.
  • Order pulling, restocked inventory, moved up to inventory control coordinator where I was in charge of returns from customers.
  • Maintained inventory control with requests to customer for material returns and did monthly manual inventory checks.
  • Created specialized databases for clients use for inventory control, work in progress, and sales.
  • Input of part numbers, price changes, updates and price quotes for inventory control.
  • Assisted purchasing manager with purchase orders, requisitions, incoming shipments and inventory control.
  • Reduced cost of wasted product through proactive inventory control measures.
  • Inventory control of warehouse along with quality control of shipments.
  • Maintain parts ordering, receiving and inventory control.
  • Maintain inventory control of product and employee uniforms.
  • Inventory control: inventory and service purchasing.
  • Helped in Inventory control and Data Entry
  • Assisted the Engineering Lab with inventory control by organizing and maintaining their parts Willing to help other departments with their filing systems
  • Managed inventory control at Pembridge General, including ordering and keeping track of office supplies and filling pantries with kitchen supplies.
  • Administered material purchasing and inventory control Arranged employee domestic and international travel Conducted market research on prospective company product line and profiles
  • Service Advisor Inventory Control Management Assistant Service Manager Warranty Administrator

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34. Business Requirements

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low Demand
Here's how Business Requirements is used in Service Administrator jobs:
  • Perform source data analysis including data profiling to determine feasibility of project and business requirements
  • Monitored and reported on outstanding new business requirements to expedite application processing.
  • Direct interaction with IT Directors to understand new business requirements and enhancements.
  • Analyzed and documented client complex business requirements and processes.
  • Work with executive staff to align technology with current and future business requirements.
  • Configured Remedy (BMC) Service Request Management module to meet business requirements.
  • Customize forms as per business requirements.
  • Worked with business users to identify and refine business requirements and workflows.
  • Gather business requirements for enhancements, defects, and ad hoc requests and create specifications for developers and quality testing.

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35. Incident Management

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low Demand
Here's how Incident Management is used in Service Administrator jobs:
  • Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company's technical operations.
  • Implemented Incident management and Service Catalog.
  • Experience in Survey management and worked on creating surveys for Incident management and Service requests catalog module.
  • Created various SLA's as per client requirement with the Incident Management applications.
  • Followed standard ITIL processes (Incident Management, Problem and Change Management).
  • Involved in Incident Management practices, techniques, and tools.
  • Service Catalog, Dashboards, and Event Management and Incident Management module customizations along with enhancements.

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3 Incident Management Jobs

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36. Cmdb

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low Demand
Here's how Cmdb is used in Service Administrator jobs:
  • Implemented CMDB Bi-directional Web Services integration.
  • Implemented CMDB Implemented discovery module.
  • Imported and updated all Configuration Items for internal and external customers into the Service Desk CMDB using Excel and ODBC connection.
  • Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
  • Created custom Classes with complicated form designing in Configuration Management coupled with Importing CI Relationship Data and CMDB Data.
  • Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl and PowerShell.
  • Validated UCMDB software for appropriate settings for Java heap to ensure better server and probe performances.
  • Provided analysis on the discovery data and validated with existing CMDB data.
  • Configured Service Now Discovery tool to load configuration items to CMDB.
  • Experience building and coding Configuration Management Databases (CMDB).
  • Integrated BMC Remedy CMDB (ATRIUM) with ServiceNow.
  • Worked on CMDB and Asset management.
  • Managed data with Tables, the CMDB, Import Sets, and Update Sets.
  • Created CMDB Baseline for CI's, CMDB Classes Tables, and Relationships.
  • Worked on CMDB from the scratch.
  • Worked on Service Now Discovery application to explore connected devices configuration, provisioning and current status and updated CMDB accordingly.
  • Project Description: Involved in configuring CMDB from scratch and worked on populating the database with DISCOVERY.
  • Customized several Jython scripts, packaged and migrated custom modules and jobs across different UCMDB environments.
  • Configured chat functionality for Service Desk ticketing queue Created transform maps for importing CMDB data.
  • Created and maintained external and internal organization, workgroup, CMDB and person records.

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37. High Volume

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low Demand
Here's how High Volume is used in Service Administrator jobs:
  • Process high volume international and domestic customer orders.
  • Operate a data entry terminal with speed and accuracy for a variety of data processing applications in a high volume operation.
  • Coordinated the scheduling of high volumes of servicing activities, including interfacing with suppliers, customers and service team members.
  • Managed and responded to a high volume of retail loan service related inbound mail, email and phone calls.
  • Process a high volume pipeline that includes plan sponsor contributions, participant distributions, loans and hardship requests.
  • Order entry, responding to high volume of incoming calls, utilizing Microsoft word, outlook and excel.
  • Planned meetings, prepared conference rooms, received and screened a high volume of internal and external communications.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Audited high volume of client invoices specializing in Research and Development department in USA and Canada.
  • Sustained full service operations of business needs in a well-managed high volume guest friendly environment.
  • Prepared high volume invoices; actual billable hours, expenses and any parts shipped.
  • Handle continuous, high volume workload from policyholders, producers and agents.
  • Answer high volume of calls/emails and maintain a rapid response rate.
  • Front desk reception answering a high volume of incoming phone calls.
  • Performed well in high stress, high volume operation.
  • Call logistics & redirection for high volume phone lines.
  • Exceeded expectations by consistently maintaining a moderate to high volume of workflow, processing 114 servicing request.
  • Team Leader/Head Receptionist Responsible for answering high volume calls for all divisions.
  • Answer high volume of incoming calls on multiline phone system.
  • Maintain and oversee a high volume Orthopaedic access center.

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1 High Volume Jobs

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38. CSS

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low Demand
Here's how CSS is used in Service Administrator jobs:
  • Provided administrative and technical support to NSA/CSS GA ITD, property control office, GD ICE2 personnel, ISSPM and staff.
  • Identify and use error trends to identify training needs and facilitate delivery to all CSS staff.
  • Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
  • Performed room inventories of NSA/CSS GA buildings for inventory of equipment GD maintains.
  • Work closely with ISSPM and NSA/CSS GA ISSOs in accounting for equipment for networks, systems and peripherals.

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39. Client Scripts

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low Demand
Here's how Client Scripts is used in Service Administrator jobs:
  • Major involvement in Catalog client scripts, Business rules, UI policies, UI Actions, Script Includes.
  • Worked on Customer Service Module worked on customizing forms using business rules and UI policies and client scripts.
  • Created UI Policies, Business Rules and Client Scripts and managed ITIL user counts.
  • Created Record Producers, Order Guides and Catalog Client Scripts and Work flows.
  • Used JavaScript for writing Client scripts and Business rules.
  • Involved in creating the Business Rules, Client Scripts, UI Actions and UI Policies.
  • Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts, Workflows in ServiceNow.
  • Designed and deployed integration services with other systems Created Record Producers, Order Guides and Catalog Client Scripts and Work flows.
  • Worked on mobile client scripts and mobile ui policies.
  • Created client scripts/UI policies with high-level customizations like attaching a custom event and DOM-injection with JQuery and Prototype.
  • Involved in creation and configuration of business rules, client scripts as per the required functio- nality.

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40. CMS

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low Demand
Here's how CMS is used in Service Administrator jobs:
  • Comply with all State and Federal rules, regulations, statutes and standards including DODD and CMS interpretations of the rules.
  • Configured and retrieved the service catalog items from the databases for user friendly in new CMS UI pages, UI actions.
  • Prepare and pull personnel files for surveys to ensure all organization is in compliance with Joint Commission and CMS standards.
  • Experience in working with Content Management System (CMS) using Jelly Script and UI Macros.
  • Resolved 17 Life Safety Code violations in 6 months after unannounced CMS Survey.
  • Served as liaison to CMS, vendors, repair services and outside contractors.
  • Have created user interface for our ServiceNow team instance through CMS.
  • Achieved top performer status from CMS for MI and heart failure.
  • Passed facility DHH, CMS and AAAHC Accreditation in 2017.
  • Prepared the annual inventory report for CMS with Inventory Clerk.
  • Gathered requirements from stakeholders at various phases to leverage ServiceNow within organization on End user self enablement portal using CMS.
  • Monitor that all files are completed and submitted timely Verify data submitted to CMS is accurate.
  • Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
  • Filled in during vacancies of the Business Director (CMSD) and Records' Supervisor.
  • Submit hospital cost report information files to CMS in a timely manner.
  • Handled all CMS audits( internal and external) Implement and training of new Electronic Medical Record
  • Provided Internet sales support to AEs and ACMs.
  • Worked withinOnbase, CMS, MOLdx ICD 9 and 10 codes, MPFS, DX codes and billing procedures.

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33 CMS Jobs

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41. Quickbooks

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low Demand
Here's how Quickbooks is used in Service Administrator jobs:
  • Established a QuickBooks accounting system to reflect accurate financial records.
  • Maintained accurate accounting records utilizing QuickBooks.
  • Performed accounts payable functions utilizing the QuickBooks application to receive vendor invoices for payment.
  • Processed and posted payments into the company QuickBooks Pro and POS Database System.
  • Set up QuickBooks to accept CreditCards and increased payments of back dues.
  • Created & followed up on Invoices sent to clients via QuickBooks.
  • Maintain project schedules and payment utilizing Excel, Word and QuickBooks.
  • Use QuickBooks to create work orders and purchase orders.
  • Light Bookkeeping skills via QuickBooks Pro and Microsoft Excel.
  • Entered vendor invoices weekly into QuickBooks Pro.
  • Provide Small Business QuickBooks Pro support.
  • Maintained daily accounts receivables/payables with QuickBooks, including balancing and reconciling end of month banking statements and reporting to accountant.
  • Obtained QuickBooks Pro Advisor certification.
  • Worked on quarterly financial reports for Coffelt Construction in QuickbooksPro and helped reorganize filing system.
  • Entered bills into Quickbooks, created invoices for customers billed, statements.
  • Created all purchase orders in Quickbooks.
  • Work with Sage & Quickbooks for accounts receivables/payables.
  • General Accounting for several companies Completed bi-weekly payroll and payroll taxes via Quickbooks Reconciled bank/credit card accounts.

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42. Fedex

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low Demand
Here's how Fedex is used in Service Administrator jobs:
  • Liaised with major clients including FedEx, Delta Airlines, UPS, and the US Government.
  • Coordinated mail collection, delivery and postage for all departments and FedEx delivery and pickup.
  • Receive ship, sign for and distribute UPS/FedEx/USPS or similarly delivered packages and mail.
  • Used UPS for shipping out orders from our customers as well as FedEx Shipping.
  • Handle incoming and outgoing mail, arrange FedEx pick-ups, and run reports.
  • Expedited media kit requests via FedEx, UPS or US Parcel Service.
  • Arranged FedEx shipments and track packages for timely delivery.
  • Prepared outgoing correspondence and FedEx shipments.
  • Processed FedEx requests and office inventory.
  • Processed FedEx packages for mailings.
  • Handle all incoming & outgoing mail/ deliveries (FedEx, UPS, Couriers.)
  • Use of Oracle, UPS, and FedEx tracking systems.
  • Mail Clerk Duties included shipping & receiving mail using United States postal service, UPS, Ariborne, FedEx suppliers.
  • Utilize UPS/DHL/Fedex international shipping with 3rd party vendors to ensure the timely shipment for corporate shows and events.
  • Process all incoming, outgoing mail, and shipments via USPS, UPS, and Fedex.
  • Processed invoices for Pitney Bowes postage machine, FedEx and business cards.

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43. Medicare

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low Demand
Here's how Medicare is used in Service Administrator jobs:
  • Researched provider inquiries regarding Medicare medical policies and claims processing.
  • Improved quality of care by defining Medicare required documentation.
  • Guided facilities through opening and Medicare Certification.
  • Oversee Medicare credentialing for physicians.
  • Implemented billing departments at the State Homes, provided training in medical coding and billing procedures for Medicare Part B reimbursement.
  • Implemented Medicare Contract for organization & trained billing manager and staff on Medicare billing and follow up.
  • Realized four million dollars annually in Medicare Part B reimbursement for the State Veterans' Homes.
  • Instituted changes in practice and documentation to comply with the Medicare Final Rule (2010).
  • Send in appeals to Medicare, Medi-Cal and private insurance carriers.
  • Worked with auditors from Medicare and Medicaid programs.
  • Average Medicare rate is $515.00 per day.
  • Assist Providers and Members with Medicare Benefits.
  • Reviewed Medicare bad debt submissions for approval.
  • Assist with Medicare Program Eligibility verifications.
  • Create Tracking reports Bill Medicare Faxes, Copies, organizing, etc.

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44. Administrative Functions

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low Demand
Here's how Administrative Functions is used in Service Administrator jobs:
  • Managed office and administrative functions including bookkeeping, payroll, purchasing and customer relations.
  • Handle all administrative functions required to maintain collateral protection insurance program at client accounts.
  • Manage administrative functions to ensure smooth and efficient operations of the organization.
  • Performed a range of administrative functions and member service operations.
  • Perform various administrative functions such as discrepancies, bankruptcies changes; reactivate accounts that have been paid in full.
  • Designed processes that gave clients peace of mind that their administrative functions were managed professionally and succinctly.
  • Assisted service manager with administrative functions of a service operation generating over $2M in annual revenue.
  • Handle all advanced daily administrative functions such as deliveries, repairs, tracking of monitors, etc.
  • Coordinated administrative functions for product training classes in MA, IL, TX, & CA.
  • Provided support to three Vice Presidents handling all administrative functions for their respective Institutional clients.
  • Functioned as point person for administrative functions in the absence of the department director.
  • Work closely with Group Leader to ensure all administrative functions are properly executed.
  • Assist field and service management team with all administrative functions.

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45. Osha

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low Demand
Here's how Osha is used in Service Administrator jobs:
  • Monitor office space and equipment rooms to proactively identify potential safety hazards and compliance with OSHA regulations.
  • Developed the company's first operating budget and first employee safety plan program guide in accordance with OSHA and EPA guidelines.
  • Managed cleaning supplies inventory, logged MSDS documents, inspected equipment, chemicals and facilities to ensure OSHA compliance.
  • Maintain all information & materials for students attending internal classes (OSHA, 1st Aid/ CPR, etc.)
  • Purchased uniforms, tools, office supplies, and PPE equipment to meet OSHA standards.
  • Work with all state and local code enforcement agencies including OSHA and ADA.
  • Maintain medical files per company policy in compliance with NFPA and OSHA standards.
  • Provide all residents with a clean and safe living environment following OSHA standards.
  • Handled all OSHA training and ensured that our facility met OSHA guidelines.
  • Updated the vendor database with correspondence and compliance reports for OSHA.
  • Conducted OSHA 10 hours General Industry Training & Safety Training.
  • Ensured OSHA adherence to all safety policies and programs.
  • Inspect the property for and correct any OSHA violations.
  • Processed and input OSHA forms and produced monthly report.
  • Monitor OSHA compliance and safety issues.
  • Worked with current OSHA regulations.
  • Complied with HIPPA and OSHA standards.
  • Completed the successful acquisition and merger of Abbott Electronic Security, LLC., Kenosha, WI in 2011.
  • Adhere to OSHA Healthcare Standards.

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46. SLA

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low Demand
Here's how SLA is used in Service Administrator jobs:
  • Reviewed and recommended changes to legislative packages presented to Legislative Committees by administrations at the budget hearings.
  • Integrated Microsoft Translator with Service-Now for translating the different string.
  • Assigned, reviewed, and supervised the preparation and submission of fiscal and economic impact analyzes on legislative bills and proposals.
  • Maintained a log of quotes, SLA with electronic files and followed up with the customers on service statistics
  • Worked three consecutive Legislative Sessions, including traveling the State of Florida during Reapportionment.
  • Configure software to company specifications while defining Service Level Agreement (SLA) Rules.
  • Processed Time Deposits to Offshore Banks, mainly Cayman Islands and Nassau Time deposits.
  • Interpret, refine, and translate technical and functional requirements into prototypes and applications.
  • Contributed to position the Island operations in the Latin American and Caribbean Region.
  • Assemble information to be provided for budgetary reports, legislators and State Registrar.
  • Slashed office supply spending by 15% by developing a tracking/reporting system.
  • Establish SLA documents for all hardware, software, and cellular devices.
  • Worked with reporting in configuring Service Level Agreements (SLA).
  • Translate transcripts to accurately calculate GPA.
  • Managed SLA violation; i.e.
  • Assist Government Affairs Director with Legislative Committee, REALTOR Political Action Committee, and Candidate Screening Committee.
  • Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
  • Analyzed fiscal and operational effects of legislations and policies on the department.
  • Distribute work from team inboxes to colleagues while maintaining SLA standards.
  • Involved in creating and configuring the SLAs as per the requirement.

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3 SLA Jobs

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47. A/R

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low Demand
Here's how A/R is used in Service Administrator jobs:
  • Managed computerized job order costing system controlling A/R billing and distribution.
  • Work closely with facility Administrators and Business Office Coordinators with any A/R questions or issues that may arise.
  • Followed up with A/R Department for status of requested credit screenings for new service centers.
  • Direct all financial aspect of budget, including A/P, A/R, and asset management.
  • Work with collections and A/R on disputed billings through forensic accounting and reconciliation of accounts.
  • Initiated, coordinated and transferred fund deposits into trust accounts, processed A/R's.
  • Participate in the monthly A/R conference call with Regional Collector.
  • Assisted Accounting Department with filing, product mail-outs, A/R.
  • Maintained and distributed A/R invoices and statements.
  • Applied cash receipts to A/R ledger.
  • Performed A/R research for customer inquiries.
  • Worked closely with A/P and A/R.
  • Streamlined A/R and A/P process.
  • Assist applicants/recipients A/R in obtaining verifications and case authorizations if eligible.
  • Entered technicians certified payroll, processed A/P, A/R, and code enforcement confirmations.
  • Managed A/R for all automotive companies, providing onsite reconciliations.
  • Schedule automotive maintenance Research parts pricing and labor estimates Compile estimated price and final bill of repairs A/P and A/R

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48. ADP

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low Demand
Here's how ADP is used in Service Administrator jobs:
  • Directed the successful migration of payroll processing from CompuPay to ADP system and successfully transitioned 401k plan from the predecessor company.
  • Work knowledge of Windows 7, Microsoft Word, Microsoft Excel, Rentals and Rentals, ADP, AutoSoft.
  • Submitted accurate payroll data on time to ADP for paychecks to be electronically processed for direct deposit.
  • Collect new hire paperwork, new hire photos, and entry of new hire paperwork into ADP.
  • Updated and prepared monthly payroll data for over 200 expats before submission to ADP payroll processing system.
  • Complete and maintain account mapping between ADP and QuickBooks for payroll General Ledger and Journal Entries.
  • Worked on Integration of Service Now using LADP, MS active directory, ADFS.
  • Create, disable, delete, and modified user accounts in ADP DMS system.
  • Managed ADP time system for technicians and approved time-off requests, supporting management.
  • Used to do payroll input through ADP; now do system updates.
  • Prepared inter-clinic billing, accounts payable and payroll through ADP payroll system.
  • Processed payroll for 150 employees via ADP time clock management system.
  • Provide support for Field Technicians with installing ADP printers, ADP software, online backups, network printers and etc.
  • Worked with CSV files for uploads to ADP Train employees on Time and Attendance software for employee attendance entries.
  • Process payroll for over 250 employees with ADP Workforce Now Provide reports via ADP Reporting.
  • Verify hours and approvals on eTime time keeping system and upload to ADP system.
  • Set up and administered the ADP program as a strategic partner with Audigy Group.
  • Maintain employee timesheets for payroll in ADP.
  • Work with ADP to process stop payments and direct deposit reversals Assist with set up of iPay on line pay statements.
  • Learn ADPE skills to work with the pcs that needed to be baselined.

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49. Service Appointments

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low Demand
Here's how Service Appointments is used in Service Administrator jobs:
  • Service Administrator-Customer service, scheduled service appointments, acted as office administrator for service drive.
  • Scheduled service appointments, established long standing business relationships with customers.
  • Handled telephone inquiries regarding equipment status and requests for service appointments.
  • Communicate with customers to verify service appointments and technical problems.
  • Order materials and coordinate delivery with service appointments.
  • Managed service requests and regular service appointments.
  • Scheduled upcoming service appointments for customers.
  • Coordinated daily service flow by scheduling service appointments requested by phone or e-mail.
  • Assist customers with basic service department questions and schedule service appointments.
  • Schedule service appointments and route/direct customer's calls as necessary.
  • Handle all incoming service calls and schedule service appointments.
  • Scheduled service appointments and answer questions from callers.
  • Called customers and schedule service appointments.
  • Communicate with service advisor on all service appointments that may require loaners.
  • Counseled and contacted customerseither by phone, direct mail, or by email for service appointments, recalls, or warrantyinformation.
  • Schedule service appointments for customers by phone and online Worked with 3rd party marketing company to redesign website and schedulingsystem.

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50. Service Orders

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low Demand
Here's how Service Orders is used in Service Administrator jobs:
  • Organized and compiled associated relevant documentation for service orders.
  • Set up long term service contracts and other service orders for internal tracking and customer reporting within the SAP SM module.
  • Provide daily updates to customers on the status of their repair and update notes in service orders.
  • Receive approximately 150 phones calls on a daily basis and process about 170 service orders for dispatching.
  • Process spare parts and service orders for domestic and international customers, from order entry to shipment.
  • Handled three big unique clients from start to finish with their billing and service orders.
  • Oversee service technicians, write and process service orders, maintain service records.
  • Coordinated with all levels of facility personnel to update status of service orders.
  • Generated repair service orders as required by contracts and helped resolve customer issues.
  • Coordinate and submit network service orders for customers per the Sales Support Team.
  • Managed locating, ordering, expediting and tracking parts for service orders.
  • Receive, log and create service orders for all service repairs.
  • Scheduled and facilitated the closing of service orders Reviewed and maintained labor records for Service Technicians, worked directly with Service Manager
  • performed various administrative duties of answering telephone, word processing, filing and creation of service orders.
  • Contacted residents to schedule appointments as well as follow up after service orders to ensure total satisfaction.
  • Manage and maintain customer service orders in a private manner to complete repair process.

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20 Most Common Skills For A Service Administrator

Financial Statements

13.3%

Data Entry

13.0%

Email

7.9%

Warranty Claims

7.2%

Phone Calls

6.2%

Customer Service

6.0%

Purchase Orders

5.2%

Office Supplies

5.1%

Service Calls

4.2%

Human Resources

3.8%

Oversight

3.6%

Active Directory

3.2%

Setup

2.9%

Technical Support

2.9%

Troubleshoot

2.9%

Internet

2.8%

Expense Reports

2.6%

Special Projects

2.6%

Service Technicians

2.5%

Travel Arrangements

2.5%
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Typical Skill-Sets Required For A Service Administrator

Rank Skill
1 Financial Statements 9.3%
2 Data Entry 9.1%
3 Email 5.5%
4 Warranty Claims 5.0%
5 Phone Calls 4.3%
6 Customer Service 4.2%
7 Purchase Orders 3.6%
8 Office Supplies 3.5%
9 Service Calls 2.9%
10 Human Resources 2.6%
11 Oversight 2.5%
12 Active Directory 2.2%
13 Setup 2.1%
14 Technical Support 2.0%
15 Troubleshoot 2.0%
16 Internet 1.9%
17 Expense Reports 1.8%
18 Special Projects 1.8%
19 Service Technicians 1.7%
20 Travel Arrangements 1.7%
21 Repair Orders 1.7%
22 SQL 1.5%
23 Monthly Reports 1.4%
24 Medicaid 1.4%
25 Powerpoint 1.3%
26 Staff Members 1.1%
27 Suite 1.1%
28 User Interface 1.1%
29 Html 1.1%
30 Sharepoint 1.0%
31 Ensure Compliance 1.0%
32 Service Contracts 1.0%
33 Inventory Control 0.9%
34 Business Requirements 0.9%
35 Incident Management 0.9%
36 Cmdb 0.9%
37 High Volume 0.9%
38 CSS 0.9%
39 Client Scripts 0.9%
40 CMS 0.9%
41 Quickbooks 0.8%
42 Fedex 0.8%
43 Medicare 0.8%
44 Administrative Functions 0.8%
45 Osha 0.8%
46 SLA 0.8%
47 A/R 0.8%
48 ADP 0.8%
49 Service Appointments 0.8%
50 Service Orders 0.8%
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