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What does a service administrator do?

Updated January 8, 2025
7 min read
Quoted expert
David Groshoff
What does a service administrator do

A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.

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Service administrator responsibilities

Here are examples of responsibilities from real service administrator resumes:

  • Manage Sr. Director's calendar and key staff members to include meetings, events and travel.
  • Convert complex business logic into SQL store procedures and user-define functions to achieve functionality require by the UI team.
  • Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
  • Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
  • Manage all accounting functions utilizing QuickBooks of revenues
  • Assist users with configuring and managing SharePoint servers.
  • Work with Java, HTML, PHP and CSS and report writing.
  • Manage office and administrative functions including bookkeeping, payroll, purchasing and customer relations.
  • Coordinate process changes to engineering documents, utilizing ERP and PLM systems.
  • Serve as liaison to CMS, vendors, repair services and outside contractors.
  • Create dashboards using design studio with BW and HANA as the data source.
  • Order POS (point of sale material) and do all require tracking.
  • Automate close processes by creating automate ESSCMD scripts, invoke by windows batch scheduler.
  • Create poc job to split the files base on key in new sequential stage.
  • Create indexes and views in DB2 to enhance the query performance for the reports.

Service administrator skills and personality traits

We calculated that 22% of Service Administrators are proficient in Customer Service, Patients, and Data Entry. They’re also known for soft skills such as Analytical skills, Communication skills, and Multitasking skills.

We break down the percentage of Service Administrators that have these skills listed on their resume here:

  • Customer Service, 22%

    Ensured enhanced customer service by reconciling account activity/inactivity and meeting client needs through consumer guidance on specialty products and materials.

  • Patients, 7%

    Prepare and implement polices and procedures for Dietetic Department counseling services to hospital patients.

  • Data Entry, 5%

    Developed data entry skills as a proof operator Completed Hardware/Software installations Performed networking setup of all PCs and printers

  • CMS, 5%

    Comply with all State and Federal rules, regulations, statutes and standards including DODD and CMS interpretations of the rules.

  • Repair Orders, 4%

    Initiated service documentation, repair order production, Insurance Collision estimates and updated customer records and follow-up systems.

  • PowerPoint, 4%

    Developed innovative PowerPoint presentation used by the teen program to market programs to potential participants.

Common skills that a service administrator uses to do their job include "customer service," "patients," and "data entry." You can find details on the most important service administrator responsibilities below.

Analytical skills. One of the key soft skills for a service administrator to have is analytical skills. You can see how this relates to what service administrators do because "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, a service administrator resume shows how service administrators use analytical skills: "performed database administration, word processing and document tracking. "

Communication skills. Another soft skill that's essential for fulfilling service administrator duties is communication skills. The role rewards competence in this skill because "administrators must describe problems and their solutions to non-it workers." According to a service administrator resume, here's how service administrators can utilize communication skills in their job responsibilities: "work study responsibilities include: data entry and retrieval, proofreading, telephone communications, internet research, and records management. "

Multitasking skills. service administrators are also known for multitasking skills, which are critical to their duties. You can see how this skill relates to service administrator responsibilities, because "administrators may have to work on many problems and tasks at the same time." A service administrator resume example shows how multitasking skills is used in the workplace: "leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, and purchasing. "

Problem-solving skills. For certain service administrator responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a service administrator rely on this skill, as "administrators must quickly resolve problems that arise with computer networks." For example, this snippet was taken directly from a resume about how this skill applies to what service administrators do: "resolved 17 life safety code violations in 6 months after unannounced cms survey. "

See the full list of service administrator skills

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Compare different service administrators

Service administrator vs. Administrative technician

Administrative technicians are employees who manage a variety of administrative tasks. They are in charge of sorting out mail, taking phone calls, and managing meeting room reservations. They work on the upkeep of files and records, office supplies, and admin systems. Administrative technicians are sometimes assigned to conduct research and devise ways to improve the efficiency of office operations. They assist administrative officers and managers in drafting policies and guidelines. Administrative technicians may also be assigned to create presentation materials and documentary requirements needed by the department.

We looked at the average service administrator salary and compared it with the wages of an administrative technician. Generally speaking, administrative technicians are paid $13,283 lower than service administrators per year.While their salaries may differ, the common ground between service administrators and administrative technicians are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like customer service, patients, and data entry.

There are some key differences in the responsibilities of each position. For example, service administrator responsibilities require skills like "cms," "repair orders," "oversight," and "windows." Meanwhile a typical administrative technician has skills in areas such as "database management," "technical troubleshooting," "personnel actions," and "pcs." This difference in skills reveals the differences in what each career does.

Administrative technicians earn the highest salaries when working in the finance industry, with an average yearly salary of $43,502. On the other hand, service administrators are paid more in the finance industry with an average salary of $75,691.The education levels that administrative technicians earn slightly differ from service administrators. In particular, administrative technicians are 4.0% less likely to graduate with a Master's Degree than a service administrator. Additionally, they're 0.6% less likely to earn a Doctoral Degree.

Service administrator vs. Administrator secretary

Administrator secretaries are assistants to managers or higher officers in charge of administrative tasks. Their responsibilities include liaising with an organization's internal departments and in communicating with the general public. They make arrangements and scheduling of meetings, events, and appointments. Sometimes, they assume tasks in clerical and administrative nature. It is also part of their job to work hand-in-hand with executives, managers, and any other personnel in corporations.

On average, administrator secretaries earn a $20,237 lower salary than service administrators a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both service administrators and administrator secretaries have skills such as "customer service," "patients," and "data entry. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service administrator responsibilities requires skills like "cms," "repair orders," "oversight," and "human resources." But an administrator secretary might use other skills in their typical duties, such as, "routine correspondence," "telephone calls," "office procedures," and "scheduling appointments."

Administrator secretaries may earn a lower salary than service administrators, but administrator secretaries earn the most pay in the manufacturing industry with an average salary of $36,398. On the other hand, service administrators receive higher pay in the finance industry, where they earn an average salary of $75,691.administrator secretaries earn lower levels of education than service administrators in general. They're 5.8% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for service administrators in the next 3-5 years?

David GroshoffDavid Groshoff LinkedIn profile

Dean, American Jewish University

Robust virtual meeting technology, such as Zoom, will become increasingly crucial for workforce productivity. While Zoom, Microsoft Teams, and other platforms have provided much-needed capabilities during this time, they-and WiFi providers-could not fully keep up with the demands. Over the coming years, the technology will likely develop to engage in virtual meetings just as fully via mobile technology via desktop, including screen share functionality.

Service administrator vs. Administrative support

Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.

On average, administrative supports earn lower salaries than service administrators, with a $16,881 difference per year.Using the responsibilities included on service administrators and administrative supports resumes, we found that both professions have similar skill requirements, such as "customer service," "patients," and "data entry.rdquo;

The required skills of the two careers differ considerably. For example, service administrators are more likely to have skills like "cms," "repair orders," "oversight," and "warranty claims." But a administrative support is more likely to have skills like "phone calls," "excellent organizational," "database management," and "basic math."

Administrative supports make a very good living in the technology industry with an average annual salary of $40,623. On the other hand, service administrators are paid the highest salary in the finance industry, with average annual pay of $75,691.When it comes to education, administrative supports tend to earn similar degree levels compared to service administrators. In fact, they're 4.4% less likely to earn a Master's Degree, and 0.7% less likely to graduate with a Doctoral Degree.

Service administrator vs. Assistant systems administrator

Assistant systems administrators are responsible for supporting a team with their day-to-day operations of a company's computer systems and networks. They perform varied tasks, including monitoring, maintaining, and testing internet performance, ensuring the availability of computer networks for all users, and troubleshooting system failures and computer hardware and software issues. Assistant systems administrators may conduct training and support other network users within the organization. Additional tasks also include monitoring and evaluating the efficiency of operations and preparing systems and software documentation.

Assistant systems administrators average a lower salary than the annual salary of service administrators. The difference is about $13,796 per year.While their salaries may vary, service administrators and assistant systems administrators both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "patients," and "powerpoint. "Each job also requires different skills to carry out their responsibilities. A service administrator uses "data entry," "cms," "repair orders," and "windows." Assistant systems administrators are more likely to have duties that require skills in "bed facility," "patient care," "quality care," and "resident care. "assistant systems administrators enjoy the best pay in the health care industry, with an average salary of $46,025. For comparison, service administrators earn the highest salary in the finance industry.In general, assistant systems administrators hold similar degree levels compared to service administrators. Assistant systems administrators are 2.2% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

Types of service administrator

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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