Service advisor jobs in Albuquerque, NM - 364 jobs
All
Service Advisor
Technical Service Advisor
Service Specialist
Customer Service Advisor
Automotive Service Advisor
Member Service Representative
Member Service Representative (Full-Time) - Albuquerque
Navy Federal Credit Union 4.7
Service advisor job in Albuquerque, NM
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 2600 San Pedro Dr, NE, Albuquerque, New Mexico 87110
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$27k-33k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Commercial Services Specialist
Unirac 4.1
Service advisor job in Albuquerque, NM
Unirac is North America's leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it's not just about building your solar projects quickly, it's about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference.
Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers' success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience.
We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customer support, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry.
Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren't afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen.
As a company, we aspire to:
Create enthusiastic customers by providing ease of installation, responsive services, and competitive value based on decades of trusted experience.
Cultivate a high-performing, ethical culture centered around an entrepreneurial spirit and challenging work.
Deliver positive value for our shareholders through excellence in innovation, industry collaboration, and execution.
Job Summary:
The Commercial Services Specialist (CSS) is responsible for the pre-sale services as a member of the Commercial Services department. The duties of this role are a combination of CRM use, estimating, design review, system design, and customer product consultation. The CSS is primarily responsible for reviewing, summarizing, and responding to multiple requests for information and requests for pricing per day. A successful CSS coordinates with engineering services, applications, project management, logistics, outside sales and operations teams daily to ensure high-quality customer response. Must be comfortable with daily customer engagement.
Duties and Responsibilities:
RFI/RFP review and response
Thoroughly review client submitted RFIs and RFPs. Contact clients as needed to ensure accuracy and proper understanding.
Communicate summarized RFI/RFP information to other groups within Unirac, review and consolidate responses, and provide complete response packages to clients.
Enter and update projects daily in CRM system
Design and installation assistance
Generate detailed layouts and direct-sale pricing proposals that incorporate ASCE site parameters, fire codes, client requirements, and other considerations
Review submitted project requests, analyze, and provide optimization feedback
Participate and lead conference calls with installers, clients, outside sales, and other departments as needed to address questions and concerns.
Other duties
Identify the correct audience and formally communicate product feedback to support Unirac's continuous improvement goals
Assist in developing and improving sales and operational processes
Skill Requirements:
Proficient use of Microsoft Office products (Outlook, Teams, Excel)
Strong written and verbal communication
Curiosity to understand the customers' needs
Ability to work through challenging customer situations and resolve issues with proactive communication
Customer service mindset, strong team player, and desire to win and grow business
Education and Experience Requirements:
Associates degree; Bachelor's degree preferred
Experience in project sales development or commercial bidding preferred
Prefer minimum of 5 years in a customer-facing project environment
Solar sales or design experience preferred
Job LocationUnirac offers flexibility in our work locations. This role may be hybrid or fully in-office. A minimum of 3 days per week in-office will be required for success in this role. This role may work out of either the Boulder, CO or Albuquerque, NM offices.
Benefits
Competitive compensation, affordable healthcare benefits, 401k, and PTO
(Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year).
$40k-62k yearly est. 10d ago
Service Advisor
Freedomroads
Service advisor job in Albuquerque, NM
Camping World is seeking a ServiceAdvisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a ServiceAdvisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 21d ago
Parts and Service Technical Advisor- Albuquerque, NM
FCA Us LLC 4.2
Service advisor job in Albuquerque, NM
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
$46k-71k yearly est. 1d ago
Service Dept. - Service Advisor
Quality Buick GMC
Service advisor job in Albuquerque, NM
Automotive ServiceAdvisor - Quality Buick GMC
Quality Buick GMC has an immediate opening for an Automotive ServiceAdvisor. This is an exceptional opportunity for a customer-oriented professional who enjoys fast-paced, people-first service. You'll be the advocate for a large and growing customer base-owning the experience from write-up through delivery. This is a commission-based service sales role with clear growth potential.
Why You'll Love This Role
High-earning commission structure with strong traffic and loyal customer base
Flexible schedule: Monday-Friday with a rotating Saturday (7:30 AM-1:30 PM)
Comprehensive benefits (medical, dental, vision, retirement)
OEM training and ongoing development
Modern tools, repeat clientele, and supportive leadership
What You'll Do
Greet customers, perform accurate write-ups, and set clear expectations for diagnosis and repair timelines
Translate technician findings into customer-friendly recommendations and secure approvals
Build and present prioritized menus (maintenance, safety, value-based options)
Coordinate with Parts and Technicians to keep work moving and communicate status updates
Ensure documentation accuracy: repair orders, multipoint inspections, warranty compliance
Close out RO's, review invoices, and deliver vehicles with confidence and clarity
Proactively manage follow-ups to drive retention, CSI, and repeat business
What You'll Bring
Proven customer service or sales background (automotive service experience preferred)
Strong communication skills and a professional, empathetic approach
Organized, detail-oriented, and comfortable managing a busy advisor lane
Basic automotive knowledge; ability to explain repairs in plain language
Proficiency with DMS/Shop systems; Reynolds & Reynolds experience is a plus
Valid driver's license and insurable driving record
How We Measure Success
Customer Satisfaction Index (CSI) and retention
Effective labor rate and hours per RO
Menu presentation rate and approved services
Cycle time, on-time promise accuracy, and comeback prevention
Documentation completeness and warranty/OEM compliance
Compensation & Benefits
Commission-based compensation with performance incentives
Health, dental, vision, and retirement benefits
OEM training and professional development
Supportive team culture and stable workflow
About Quality Buick GMC
Quality is a great place to build a career. We take pride in doing right by our customers and our team-pairing professional standards with a supportive culture. If you're customer-centric and driven to grow, we'd love to talk.
$32k-58k yearly est. 60d+ ago
Service Advisor
Car Crafters
Service advisor job in Albuquerque, NM
Full-time Description
As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a ServiceAdvisor.
Key Responsibilities:
Act as the primary contact for customers and insurance companies throughout the repair process.
Review and verify estimates from insurance companies and our shop's estimating staff, ensuring accuracy and completeness.
Provide regular status updates to customers, maintaining clear and positive communication at every stage.
Submit estimates and necessary supplements to insurance companies for timely processing.
Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.
Why Work With Us?
· Team-oriented culture
· I-CAR Gold Certified
· OEM Certified
· Streamlined workflow for increased earning potential
· Opportunities for professional growth and certification
· Competitive compensation and benefits (discussed upon interview)
· Commitment to safety, quality, and a positive work environment
Requirements
Demonstrated ability to work independently and as part of a collaborative team.
High attention to detail and a commitment to delivering top-quality workmanship.
Dependable, and customer-focused mindset.
Positive Attitude - Self-motivated and takes initiative to deliver exceptional service.
Outstanding Customer Service - A customer-first approach is essential.
Organizational Skills - Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
Computer Skills - Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
Team Player - Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
Must be 18 years or older to apply.
$32k-58k yearly est. 39d ago
Service Advisor
Garcia Subaru of Albuquerque
Service advisor job in Albuquerque, NM
Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico! We are scheduling interviews for ServiceAdvisors!
This is an opportunity to make a difference by joining a thriving award-winning team! Do you want to LOVE YOUR JOB? Work with Garcia Automotive Group and you will! We would love to meet you, so apply today!
You will…
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
You have…
Proven record of achieving exceptional Customer Satisfaction
Past experience as a ServiceAdvisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds & Reynolds computer experience a plus
We offer…
Health, Dental, and Vision Insurance
401K
Paid Vacation
Paid Training
$32k-58k yearly est. Auto-Apply 60d+ ago
Quick Lane Service Advisor
Chalmers Ford Inc. 4.2
Service advisor job in Rio Rancho, NM
Job DescriptionDescription:
is a daytime position Tuesday through Saturday, from 7:00 a.m. till 4:00 p.m.
At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The ServiceAdvisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
What We Offer
401(K) savings plan
Paid Holidays
Paid Time Off
Health, Dental and Vision insurance
Basic Life Insurance
Discounted Vehicle Purchases
CHALMERS FORD IS A DRUG-FREE WORKPLACERequirements:
Qualifications
Must be able to pass a drug screen.
Current valid New Mexico Driver's License
Communication skills - communicates effectively with others
Time management - managing one's own time and time of others
Typing - ability to type efficiently in order to enter repair orders
Mathematics - calculating service costs and counting change
Basic computer skills
Job Requirements
Minimum 2+ Years experience as a ServiceAdvisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus
$49k-75k yearly est. 19d ago
Service Advisor/Counter Sales
Jc 3.0
Service advisor job in Albuquerque, NM
The job duties of an Auto ServiceAdvisor may include:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.
If you fill this position matches you then we encourage you to apply and we look forward to meeting you.
We are looking for a personable ServiceAdvisor to act as the liaison between our customers and service technicians. The ServiceAdvisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The ServiceAdvisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful ServiceAdvisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.ServiceAdvisor Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
*************
$29k-41k yearly est. Auto-Apply 60d+ ago
Parts and Service Technical Advisor- Albuquerque, NM
Stellantis Nv
Service advisor job in Albuquerque, NM
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Key job responsibilities include but are not limited to:
*
* Provide phone and in-dealership technical assistance
* Troubleshoot and solve final repair attempt situations
* Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
* Manage dealership technical training requirements
* Provide support for C.A.G. / Engineering / proving grounds requests
* Recall and Rapid Response (RRT) follow up and reduction
* Act as quality feedback liaison
Provide dealership consultation on the following:
* Repair Service Agreements and facilities inspections
* Tools/equipment/facility
* Customer experience and improved Fixed First Visit
* Repair shop process improvements and proactive business planning with a focus on the customer
Basic Qualifications:
* Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
* Excellent verbal communication skills
* 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
* Excel in building positive working relationships, customer satisfaction and issue resolution
* Self-motivated with demonstrated ability to achieve goals under minimal supervision
* Willing to relocate
* Required to travel domestically (61-80%), 50% overnight travel
Preferred Qualifications:
* Bachelor's degree in Business, Automotive Technology, or related field
* Dealership experience
* ASE certification
* Body shop experience
* Legal experience (depositions, expert testimony, work with attorneys etc.)
Salaried Employee Benefits (US, Non-Represented)
* Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
* Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.
* Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
* Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
* Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
* Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Salary: $80,000 to $122,800, pay will depend on several factors including experience and location of position.
$32k-54k yearly est. 60d+ ago
Automotive Service Advisor - Lexus Albuquerque
Group 1 Automotive
Service advisor job in Albuquerque, NM
SALARY & BONUS OPPORTUNITIES
Lexus Albuquerque is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.
We are growing and looking for Quality Automotive ServiceAdvisors to work with our Quality Dealership representing a Quality Product! Our ServiceAdvisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We offer...
Salary Based Pay Plan, Plus Bonuses
A Great Working Environment
A Structured, Self-Paced Career Path Leading to Management Opportunities
ServiceAdvisor University - Paid for by Group 1 Automotive
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Pinnacle Awards Program
You need…
Customer Service Experience is a Plus.
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver's License
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
To learn more about Group 1 Automotive, visit ****************************
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
$30k-39k yearly est. Auto-Apply 6d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Albuquerque, NM
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$25k-31k yearly est. 2d ago
Winner's Circle - Customer Service
Daveandbusters
Service advisor job in Albuquerque, NM
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $13.5 per hour
Salary Range:
12
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$12-13.5 hourly Auto-Apply 60d+ ago
Utility Service Specialist - I AF
City of Rio Rancho, Nm
Service advisor job in Rio Rancho, NM
The Utilities Service Specialist-I initiates, processes and communicates utility customer requests for water and wastewater service and information; resolves customer complaints, analyzes billing records, accepts payment for water and sewer services, records transactions, and updates utility data.
Education / higher education: High School Graduate or equivalent
Minimum number of years of related experience: One year of customer service experience in an office, call center, or retail setting.
Education and/or experience preferences: None
Driver's License requirement: Infrequent Driver -- Regular Driver's License Required Endorsements: None
Note -- For any driver, driving record must always meet City driving and insurability standards.
Required certifications, licenses or registrations: None
Preferred certifications, licenses or registrations: None
Knowledge: Cash accounting, coding, billing, clerical and collection techniques. Business English, spelling and elementary algebraic concepts. Intermediate computer applications such as Word, Excel, e-mail systems and calendar management systems; ability to learn computer applications and systems as needed. Typical office practices and procedures. Knowledge of filing, indexing, cross-referencing, and records management. Telephone etiquette and customer service techniques.
Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position (must type at or above 30 net words per minute). Use of technology, equipment and software typically used in the office environment. Accurate handling monetary transactions, data entry, and operation of standard office equipment, which includes computer, calculator, fax, and/or copier/scanner. Make arithmetic and mathematical calculations quickly and accurately; accurately proofread numerical and text data; Understand and follow oral and written instructions. Organize, coordinate and complete tasks to meet scheduled deadlines. Perform necessary procedural matters without immediate supervision. Working with customers, especially those who are irate in an escalated situation.
Abilities: Learn water and wastewater ordinances. Communicate in a clear, concise, tactful and prompt manner both in oral and written communications. Interpret oral and written instructions. Multi-task: navigate multiple programs at one time. Keep records and prepare reports. Use sound judgment and problem solving techniques. Acquire in-depth knowledge of department programs, policies, procedures and processes; Acquire in-depth knowledge of the mainframe computer systems utilized by the City; Maintain complex records efficiently and accurately and to prepare clear and concise reports; Maintain confidentiality of information processes or prepared; Conduct research and basic analysis of special projects; Establish and maintain effective, professional working relationships with other City employees, elected officials and the public; Demonstrate sound judgment in resolving problems that do not need the supervisor's immediate attention within the department's policies and procedures and City ordinances on a daily basis.
Interaction with Groups/Agencies/Entities: Internal: Works with other Division Managers, Utility Billing Specialist, Utilities Service Specialists and other Utility staff. External: Works with staff in other departments and division, developers, builders, banks, courts and utility customers.
The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.
* Provide high-level customer service and assist customers while adhering to Privacy Act Law.
* Talk with customers by phone in a call center environment or in person, receive and process orders for new accounts, water service activations, discontinuance, or change in service. Review status and/or findings of service orders requested by customers.
* Analyze account information, answer inquiries and resolve complaints from the public. Addresses customers' billing concerns or service rendered, adjusts customer accounts when warranted, and refers complaints of service failure to designated divisions for investigation.
* Navigate multiple computer programs while interacting with customers.
* Maintain electronic records specific to the area of assignment and utilize these records to perform a variety of research activities.
* Input all necessary customer data and maintains all reports and registers.
* Analyze or reviews and tracks delinquent accounts, notify Utilities Service Specialist-II if payment arrangements are not kept, recommends turn off due to non-payment.
* Work with delinquent customers to establish special payment plans and/or refer customer to charitable organization for financial assistance.
* Flags customer account; works with customer on establishment of new account; brief Customer Service Manager on customer's payment status.
* Analyze customer accounts to determine the Winter Quarter Average rates to calculate wastewater charges for upcoming year. Makes adjustments if necessary.
* Perform cash receiving and cash accounting processes.
* Process refunds of deposits, final bill credits, and transfer final credit or debit balances to active accounts.
* Determine charges for service requested, prepares change of address records, and issue discontinuance service orders.
* Collect utility payments for water and sewer services, initial service payments, deposits for new service.
* Sort, open, distribute and process mail and night box payments.
* Accept and review Water Conservation Rebate Applications, submit to Conservation unit for final approval, then process rebate monies to customer accounts.
* Notify Contract Operator by phone and email of all leaks and/or main breaks reported to the Customer Service operations.
* Produce service orders for field inspection and resolution. Relay findings to customer or requesting department.
$29k-45k yearly est. 6d ago
Experienced Service Advisor
Chalmers Ford 4.2
Service advisor job in Rio Rancho, NM
Requirements
Minimum 2+ Years experience as a ServiceAdvisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus
$49k-75k yearly est. 60d+ ago
Express Service ADVISOR or TECHNICIAN
Garcia Subaru of Albuquerque
Service advisor job in Albuquerque, NM
Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico!
We are scheduling interviews for an Express ServiceAdvisors and Technicians!
This is an opportunity to make a difference by joining an award-winning team! Do you have high energy and great customer service! We would love to meet you, so apply today!
NO EXP NECESSARY, WILL TRAIN!
You will…
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
You have…
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Advisor, Assistant Lane Manager or Service Consultant is preferable but not required.
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds & Reynolds computer experience a plus
We offer…
Health, Dental, and Vision Insurance
401K
Paid Vacation
Paid Training
$32k-54k yearly est. Auto-Apply 60d+ ago
Parts and Service Technical Advisor- Albuquerque, NM
Stellantis
Service advisor job in Albuquerque, NM
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
$32k-54k yearly est. 1d ago
Automotive Service Advisor - Lexus Albuquerque
Group 1 Automotive
Service advisor job in Albuquerque, NM
SALARY & BONUS OPPORTUNITIES Lexus Albuquerque is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Quality Automotive ServiceAdvisors to work with our Quality Dealership representing a Quality Product! Our ServiceAdvisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We offer...
* Salary Based Pay Plan, Plus Bonuses
* A Great Working Environment
* A Structured, Self-Paced Career Path Leading to Management Opportunities
* ServiceAdvisor University - Paid for by Group 1 Automotive
* Health, Dental & Vision Insurance
* Life & Disability Insurance
* 401(k) with Company Match
* Paid Time off
* Employee Vehicle Purchase Program
* Employee Stock Purchase Plan
* Pinnacle Awards Program
You need…
* Customer Service Experience is a Plus.
* Positive & Friendly Attitude
* Interpersonal Communication Skills
* Basic Computer Skills
* Strong Desire to Provide an Exceptional Client Experience
* Ability to Achieve Targeted Goals
* High School Diploma or Equivalent
* Must have a Valid Driver's License
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
To learn more about Group 1 Automotive, visit ****************************
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
$30k-39k yearly est. Auto-Apply 6d ago
Utility Service Specialist - I AF
City of Rio Rancho, Nm
Service advisor job in Rio Rancho, NM
The Utilities Service Specialist-I initiates, processes and communicates utility customer requests for water and wastewater service and information; resolves customer complaints, analyzes billing records, accepts payment for water and sewer services, records transactions, and updates utility data.
Education / higher education: High School Graduate or equivalent
Minimum number of years of related experience: One year of customer service experience in an office, call center, or retail setting.
Education and/or experience preferences: None
Driver's License requirement: Infrequent Driver -- Regular Driver's License Required Endorsements: None
Note -- For any driver, driving record must always meet City driving and insurability standards.
Required certifications, licenses or registrations: None
Preferred certifications, licenses or registrations: None
Knowledge: Cash accounting, coding, billing, clerical and collection techniques. Business English, spelling and elementary algebraic concepts. Intermediate computer applications such as Word, Excel, e-mail systems and calendar management systems; ability to learn computer applications and systems as needed. Typical office practices and procedures. Knowledge of filing, indexing, cross-referencing, and records management. Telephone etiquette and customer service techniques.
Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position (must test at or above 30 net words per minute). Use of technology, equipment and software typically used in the office environment. Accurate handling monetary transactions, data entry, and operation of standard office equipment, which includes computer, calculator, fax, and/or copier/scanner. Make arithmetic and mathematical calculations quickly and accurately; accurately proofread numerical and text data; Understand and follow oral and written instructions. Organize, coordinate and complete tasks to meet scheduled deadlines. Perform necessary procedural matters without immediate supervision. Working with customers, especially those who are irate in an escalated situation.
Abilities: Learn water and wastewater ordinances. Communicate in a clear, concise, tactful and prompt manner both in oral and written communications. Interpret oral and written instructions. Multi-task: navigate multiple programs at one time. Keep records and prepare reports. Use sound judgment and problem solving techniques. Acquire in-depth knowledge of department programs, policies, procedures and processes; Acquire in-depth knowledge of the mainframe computer systems utilized by the City; Maintain complex records efficiently and accurately and to prepare clear and concise reports; Maintain confidentiality of information processes or prepared; Conduct research and basic analysis of special projects; Establish and maintain effective, professional working relationships with other City employees, elected officials and the public; Demonstrate sound judgment in resolving problems that do not need the supervisor's immediate attention within the department's policies and procedures and City ordinances on a daily basis.
Interaction with Groups/Agencies/Entities: Internal: Works with other Division Managers, Utility Billing Specialist, Utilities Service Specialists and other Utility staff. External: Works with staff in other departments and division, developers, builders, banks, courts and utility customers.
The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.
* Provide high-level customer service and assist customers while adhering to Privacy Act Law.
* Talk with customers by phone in a call center environment or in person, receive and process orders for new accounts, water service activations, discontinuance, or change in service. Review status and/or findings of service orders requested by customers.
* Analyze account information, answer inquiries and resolve complaints from the public. Addresses customers' billing concerns or service rendered, adjusts customer accounts when warranted, and refers complaints of service failure to designated divisions for investigation.
* Navigate multiple computer programs while interacting with customers.
* Maintain electronic records specific to the area of assignment and utilize these records to perform a variety of research activities.
* Input all necessary customer data and maintains all reports and registers.
* Analyze or reviews and tracks delinquent accounts, notify Utilities Service Specialist-II if payment arrangements are not kept, recommends turn off due to non-payment.
* Work with delinquent customers to establish special payment plans and/or refer customer to charitable organization for financial assistance.
* Flags customer account; works with customer on establishment of new account; brief Customer Service Manager on customer's payment status.
* Analyze customer accounts to determine the Winter Quarter Average rates to calculate wastewater charges for upcoming year. Makes adjustments if necessary.
* Perform cash receiving and cash accounting processes.
* Process refunds of deposits, final bill credits, and transfer final credit or debit balances to active accounts.
* Determine charges for service requested, prepares change of address records, and issue discontinuance service orders.
* Collect utility payments for water and sewer services, initial service payments, deposits for new service.
* Sort, open, distribute and process mail and night box payments.
* Accept and review Water Conservation Rebate Applications, submit to Conservation unit for final approval, then process rebate monies to customer accounts.
* Notify Contract Operator by phone and email of all leaks and/or main breaks reported to the Customer Service operations.
* Produce service orders for field inspection and resolution. Relay findings to customer or requesting department.
$29k-45k yearly est. 14d ago
Quick Lane Service Advisor
Chalmers Ford 4.2
Service advisor job in Albuquerque, NM
Requirements
Must be able to pass a drug screen.
Current valid New Mexico Driver's License
Communication skills - communicates effectively with others
Time management - managing one's own time and time of others
Typing - ability to type efficiently in order to enter repair orders
Mathematics - calculating service costs and counting change
Basic computer skills
Job Requirements
Experience preferred as a ServiceAdvisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus
How much does a service advisor earn in Albuquerque, NM?
The average service advisor in Albuquerque, NM earns between $25,000 and $75,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Albuquerque, NM
$43,000
What are the biggest employers of Service Advisors in Albuquerque, NM?
The biggest employers of Service Advisors in Albuquerque, NM are: