Customer Service Associate
Service advisor job in Conyers, GA
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
Service Advisor
Service advisor job in Oakwood, GA
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyService Advisor
Service advisor job in Cumming, GA
Job DescriptionThe Krause Auto Group has been in business for over 29 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 3 states ( Georgia, South Carolina, and North Carolina)
What we offer:
Medical, Dental, Vision Insurance (Free option for HSA Insurance plan for individual employee)
Matching 401k
Paid Vacations
PTO
Holiday lunches/grill outs
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
2+ Years of experience preferred but not required for exception candidates
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Advisor
Service advisor job in Duluth, GA
Atlanta Toyota, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.
WHAT WE ARE LOOKING FOR
Fluency in both Spanish and English is preferred, but not required.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Service Advisor
Service advisor job in Duluth, GA
Carland is a workplace that recognizes achievements, encourages growth, provides encouragement to advance, and treats all employees with respect and dignity. It is a rapidly expanding company offering a real opportunity for growth within Carland.
BENEFITS
Medical, Dental, Vision Plans
Life insurance
401K Retirement Plan
Long term and Short Term Disability
Generous PTO policy
Monthly birthday celebrations
Flexible Schedules
Promote from within
Growth opportunities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor
Service advisor job in Gainesville, GA
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Job Title: Service Advisor
Location: Memphis, TN
Employment Type: Full-Time | On-site
Reports To: General Manager
Job Summary
As a Service Advisor at Skiers Marine in Memphis, youll play a key role in ensuring our Service Center operates with integrity, efficiency, and profitability. Working closely with the General Manager and technicians, you will deliver excellence to our customers by maintaining clear communication, accurate data, and timely service. The ideal candidate is organized, detailoriented, customer-focused, displys strong communication skills, and is committed to representing Skiers Marines values.
Key Responsibilities
Initial Responsibilities
Customer FollowUp: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships.
Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations.
Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skiers Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive.
Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards.
Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised.
Computer Proficiency: Navigate Windows and/or mac OS systems, and type at least 55 words per minute.
Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors.
Preferred Responsibilities
Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skiers Marine Coordinators to resolve issues and maintain company alignment.
Optional Responsibilities
Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills.
Qualifications
Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable).
Strong organizational and multitasking skills.
Excellent written and verbal communication.
Basic understanding of service processes, parts ordering, warranty filing.
Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.).
Ability to operate in a fastpaced service environment and manage multiple priorities.
Compensation & Benefits
Competitive hourly wage or salary, commensurate with experience.
Performancebased incentives.
Health, dental, and vision insurance options.
Paid time off and holidays.
Opportunities for professional growth and training.
About Skiers Marine
Skiers Marine is a leading marine dealership committed to providing exceptional customer experiences and top-tier service. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity.
Equal Employment Opportunity (EEO) Statement:
Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Service Advisor
Service advisor job in Gainesville, GA
Job DescriptionEXPERIENCED NEW CAR DEALERSHIP SERVICE ADVISOR/WRITER
PRIOR CDK EXPERIENCE A PLUS
GAINESVILLE HYUNDAI-WE ARE GROWING-
a Krause Family Dealership
-START UP NEW LOCATION HYUNDAI DEALER IN GAINESVILLE GA. WITH A NEW FACILITY CURRENTLY BEING BUILT IN OAKWOOD GA RIGHT OFF THE INTERSTATE-AND IT WILL BE HUGE!
A CAREER OPPORTUNITY TO JOIN A FAMILY-OWNED TEAM THAT CARES FOR THE STAFF AND CUSTOMERS
Best in class service lane technology will be provided to offer a great customer experience!
Hyundai, one of the world's leading automotive brands, is seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will be responsible for assisting customers with their vehicle service needs, from scheduling appointments to delivering completed vehicles. The ideal candidate will have excellent communication skills, a passion for customer service, and a willingness to learn and grow within the automotive industry.
What we offer:
Medical, Dental, Vision Insurance
401k
Paid Vacations
Holiday lunches/grill outs
Employee appreciation celebrations
Responsibilities
Oversee repair orders and flow of service drive. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills
Consistent record of service and sales success
Team oriented and self-motivated
Clean driving record and valid driver's license
What we offer:
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations, Holiday Pay, PTO pay
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Advisor
Service advisor job in Gainesville, GA
Full-time Description
Milton Martin Honda is currently building a brand-new state-of-the-art dealership in Oakwood to meet and exceed the expectations of our customers' needs. Our new service facility will come fully equipped with a climate-controlled work environment. Now is the perfect time to join our growing team here at Milton Martin Honda! We have been proudly serving our community since 1985 and feel our team members are the core of our business. Each of our associates plays an essential role in the safety and reliability of our customer's vehicles. At Milton Martin Honda, you'll work alongside some of the best in the business.
Milton Martin Honda offers:
Paid training and certifications
Paid time off and holidays
Competitive wages
401(k) with matching contributions
401(k) Roth
Medical, dental, vision, and life benefits
HSA matching Contributions
Work-Life Balance
5-day work week
Job Responsibilities:
As a Service Advisor at Milton Martin Honda, you are the liaison between the customer and technicians and are responsible for ensuring an excellent customer experience.
Greet service department customers promptly and courteously upon arrival
Listen to customers and clearly translate repair needs to our service technicians
Maintain vehicle records by recording service and repairs
Provide accurate repair/maintenance estimates and time frames
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Update product knowledge as required by Milton Martin Honda and Honda
Inspect repair quality and ensure all work is complete
Review and explain repairs and associated costs as well as any warranty coverage with customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) Scores in accordance with dealership standards
Job Requirements & Qualifications:
Excellent communication,
Excellent interpersonal, organizational and customer service skills
Self-starter and self-motivated
Strong understanding of automotive technology
Ability to work in a fast-paced and process-driven environment
Valid Georgia driver's license with a clean motor vehicle report.
Must consent to background and drug screening.
Education and/or Experience
High school diploma or GED (general equivalency diploma); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
Working Environment & Physical Demands
Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, and sit. The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.
Milton Martin Honda is an equal employment opportunity employer and drug-free workplace. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex (including sexual orientation and gender identity), disability, age, veteran status or genetic information. Offers of employment are contingent upon successfully passing background screening (including criminal background check, review of consumer and motor vehicle records, and passing drug screen at a certified testing facility) and confirmation of your authorization to work in the United States. Employment is on an at-will basis and subject to termination by you or the Company at any time and for any lawful reason. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Service Advisor
Service advisor job in Gainesville, GA
EXPERIENCED NEW CAR DEALERSHIP SERVICE ADVISOR/WRITER
PRIOR CDK EXPERIENCE A PLUS
GAINESVILLE HYUNDAI-WE ARE GROWING-
a Krause Family Dealership
-START UP NEW LOCATION HYUNDAI DEALER IN GAINESVILLE GA. WITH A NEW FACILITY CURRENTLY BEING BUILT IN OAKWOOD GA RIGHT OFF THE INTERSTATE-AND IT WILL BE HUGE!
A CAREER OPPORTUNITY TO JOIN A FAMILY-OWNED TEAM THAT CARES FOR THE STAFF AND CUSTOMERS
Best in class service lane technology will be provided to offer a great customer experience!
Hyundai, one of the world's leading automotive brands, is seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will be responsible for assisting customers with their vehicle service needs, from scheduling appointments to delivering completed vehicles. The ideal candidate will have excellent communication skills, a passion for customer service, and a willingness to learn and grow within the automotive industry.
What we offer:
Medical, Dental, Vision Insurance
401k
Paid Vacations
Holiday lunches/grill outs
Employee appreciation celebrations
Responsibilities
Oversee repair orders and flow of service drive. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills
Consistent record of service and sales success
Team oriented and self-motivated
Clean driving record and valid driver's license
What we offer:
Free Health Insurance Option Available
401k Match Options Available
HSA company match contribution
Dental and Vision Insurance Available
Paid Vacations, Holiday Pay, PTO pay
Career advancement opportunities, promote from within
Discounts on products and services
Family owned and operated
Long term job security
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor
Service advisor job in Greensboro, GA
As a Jimmy Britt Service Advisor, you will own the customer's experience in the service lane. You're the first point of contact with our guests regarding their vehicle status, repairs, diagnostics, and repairs. We'll train you to be well-versed in our product offerings, inventory needs, technician scheduling and customer service. Jimmy Britt strives to make every guest a customer for life, and we believe happy employees make happy customers. We reward individuals who are ready to work hard and stay motivated.
Are you ready to join a team where YOU MATTER and engage with our dynamic customer base? Then Jimmy Britt is right for you.
What We Offer:
Outstanding pay plan with paid training
Comprehensive insurance package including medical, dental, and vision
Aggressive 401k plan
Access to NADA Training Programs
Industry leading technology, process and products. (We utilize the best tech to simplify the buying process, offer online sales, and ensure customer satisfaction)
Industry-best tools and technology
Responsibilities:
Deliver exceptional, prompt, and courteous customer service to our guests
Oversee service orders and the flow of the drive lane.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Utilize all communication methods (phone, text, email, video, and in-person) to assure customer is updated on the status of their vehicles.
Leverage the dealership's tools to communicate both with technicians and customers.
Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction.
Assist your service lane team in answering inbound customer inquiries and schedule maintenance.
Ensure the daily inventory of technicians' time is consistently utilized based upon customer needs, distributing work between them efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Oversee and participate in quality control.
Increase profitability by maximizing sales and execute retail promotions.
Maintain top tier CSI scores and help deliver experiences that generate positive reviews.
Oversee administration of warranty claims
Encourage company policies and adhere to Jimmy Britt standards that maintain compliance with applicable laws and regulations.
Maintain a good working relationship with coworkers and collaborate with both management and technicians.
Qualifications:
Time management skills
Organized and friendly personality.
Fantastic communication skills with customers and guests.
Ability to multitask despite environmental distractions.
Ability to present options for service and repairs and explain offerings.
Valid driver's license and clean driving record.
Well-groomed personal appearance.
High school diploma or equivalent.
Any previous experience as a service advisor preferred, but not required.
Bilingual is a plus.
At Jimmy Britt, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.
Auto-ApplyService Consultant
Service advisor job in Buford, GA
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
4-7 years
Additional Information
Previous experience required and will need to provide references
Employment Position: Full Time
Salary:
$45,000.00 - $100,000.00 Yearly
Salary is not negotiable.
Zip Code: 30519
Service Advisor
Service advisor job in Snellville, GA
Job Description
Georgia's fastest growing Volkswagen dealership is looking for a Service Advisor to join our growing team. Applicants must possess a strong sense of teamwork and a great work ethic. Plenty of room for advancement, we promote from within.
What We Offer
Health insurance
Paid time off
Paid vacation
Medical, Dental & Vision insurance
401(k) matching
Referral program
Employee discount
Health savings account
Relocation assistance
Professional development assistance
Opportunity for Career Advancement
Positive Atmosphere
Responsibilities
Greeting clients, scheduling service appointments and receiving vehicle information
listening to requests of the service desired and clearly explaining information on the repair order
referring the technician to the client and/or test-driving the vehicle to confirm source of service repairs
estimating the cost and time needed to do the repair
handling customer concerns and maintaining high guest satisfaction standards
check on the progress of the vehicle during servicing and contacting the guest when technicians discover additional problems
Getting guest approval to do additional work and explaining the work performed and the charges being billed
Job Requirements
Prior service advisor experience preferred
Strong communication skills, attention to detail and able to multi-task
Exceptional Customer Service Skills
Great phone skills
General Knowledge of Vehicle Mechanical Operations
Exceptional prior CSI scores
REYNOLDS EXPERIENCE IS A PLUS!
About the Dealership
Come work at a top rated Volkswagen dealer, Stone Mountain Volkswagen, and be a part of this winning team! Check out our online reviews, see how we treat our customers! Dealer rater Volkswagen dealer of the year! Many other coveted awards as well. We are also heavily involved in supporting the community. Come work at a dealership you can be proud to work at!We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!
PT Automotive Customer Service Advisor - 2111
Service advisor job in Bogart, GA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Service Advisor
Service advisor job in Loganville, GA
Job Description
Maxie Price RV
Loganville Ga
Are you a proactive problem-solver with a knack for customer service? We're looking for a dedicated RV Service Advisor to join our fast-paced and customer-focused team! As the main point of contact between customers and our service department, you'll play a vital role in ensuring that repairs and maintenance are handled efficiently, transparently, and to the highest standards.
What You'll Do:
Greet and assist customers with service inquiries and appointments
Schedule repair and maintenance services
Prepare detailed service estimates and explain them clearly to customers
Communicate with technicians to relay repair details and timelines
Keep customers informed throughout the service process
Ensure timely completion of work orders
Deliver a positive customer experience from drop-off to pick-up
What We're Looking For:
Strong communication and customer service skills
Ability to multitask in a busy, high-traffic environment
Organized, detail-oriented, and tech-savvy
Prior experience in RV or automotive service (preferred)
Passion for helping people and solving problems
Why Join Us?
Supportive team environment
No weekends
Opportunities for career growth
Competitive pay and benefits
Work in a thriving dealership with a loyal customer base
If you're ready to make a difference in the RV world and enjoy a fast-paced, hands-on workday, apply today!
Compensation:
$51,000 yearly
Responsibilities:
Oversee the schedule for service department technicians' repairs
Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
Relay relevant automotive technology and product knowledge to explain necessary repairs to customers scheduling service appointments
Verify warranty protections, review service contract coverage, create cost estimates, and all other documentation to facilitate vehicle service work
Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
Qualifications:
Have a high school diploma or GED equivalent
Possess a valid, state-issued driver's license and acceptable driving record
Excellent organizational, interpersonal, and communication skills are necessary
Prior experience in a service advisor role not required but is highly preferred
Experience using Microsoft Excel, Word, and other basic computer programs is necessary
About Company
We are a young family that has recently relocated to Watkinsville.
Customer Service Advisor - Cumming
Service advisor job in Cumming, GA
Job DescriptionSalary:
Up to $16/hour
Full-Time | Entry-Level
Customer Service Advisors: This role is perfect for an entry level lube technician who excels in customer interaction and is ready to take the next step forward. The Customer Service Advisor is responsible for guiding vehicles into the bays; checking lights and wiper blades; checking and adjusting tire pressure, and entering vehicle information into the POS system.
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What Youll Do:
Greet customers in a friendly, professional manner
Perform service reviews and clearly explain recommended maintenance
Accurately enter service information and process transactions using the POS system
Conduct vehicle inspections, including fluids, filters, wiper blades, tires, belts, and hoses
Assist in performing oil changes and other routine preventive maintenance
Recommend additional services based on inspection findings and vehicle needs
Support opening and closing duties as assigned
Maintain a clean, safe, and organized service area
Adhere to all safety procedures, company policies, and industry standards
Assist in training and mentoring team members as needed
Requirements:
Strong communication and interpersonal skills
Friendly, high-energy, and team-oriented
Weekend availability required
Sales experience or aptitude preferred
Valid drivers license and reliable transportation
Emissions certification and/or general auto repair experience is a plus
Must be able to lift up to 50lbs and work in varying temperatures and noise levels
What We Offer
Guaranteed Weekly Base Pay
Medical, Dental, and Vision Insurance Options
401(k) Retirement Plan with Company Match
Paid Vacation and Holidays
Uniforms Provided
Paid On-the-Job Training
Team Environment with Long-Term Career Growth Potential
Customer Service Advisor - Cumming
Service advisor job in Cumming, GA
Up to $16/hour
Full-Time | Entry-Level
Customer Service Advisors: This role is perfect for an entry level lube technician who excels in customer interaction and is ready to take the next step forward. The Customer Service Advisor is responsible for guiding vehicles into the bays; checking lights and wiper blades; checking and adjusting tire pressure, and entering vehicle information into the POS system.
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What You'll Do:
Greet customers in a friendly, professional manner
Perform service reviews and clearly explain recommended maintenance
Accurately enter service information and process transactions using the POS system
Conduct vehicle inspections, including fluids, filters, wiper blades, tires, belts, and hoses
Assist in performing oil changes and other routine preventive maintenance
Recommend additional services based on inspection findings and vehicle needs
Support opening and closing duties as assigned
Maintain a clean, safe, and organized service area
Adhere to all safety procedures, company policies, and industry standards
Assist in training and mentoring team members as needed
Requirements:
Strong communication and interpersonal skills
Friendly, high-energy, and team-oriented
Weekend availability required
Sales experience or aptitude preferred
Valid driver's license and reliable transportation
Emissions certification and/or general auto repair experience is a plus
Must be able to lift up to 50lbs and work in varying temperatures and noise levels
What We Offer
Guaranteed Weekly Base Pay
Medical, Dental, and Vision Insurance Options
401(k) Retirement Plan with Company Match
Paid Vacation and Holidays
Uniforms Provided
Paid On-the-Job Training
Team Environment with Long-Term Career Growth Potential
Powersports Service Writer
Service advisor job in Hoschton, GA
Job DescriptionThe Service Advisor is responsible for meeting customers and accommodating customer requests pertaining to repair and/or servicing of their motorcycle/atv/side by side/watercraft. The Service Advisor is a key player in the dealership for generating positive customer relations. The Service Advisor achieves this by consistent communication to customers on the status of their unit and charges for repairs. The Service Advisor also promotes service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process.Job Duties:-Notate and problems or symptoms a unit is having by listening to customer's description of symptoms and adding them to the repair order.-Verify warranty and service contract coverage by examining records and papers, explain provisions and exclusions-Develop estimates by pricing materials, supplies, and labor.-Prepares repair orders.-Maintain customer rapport by explaining estimates, any additional services needed and following up with the status of a unit on a timely basis. -Up-sell needed maintenance and accessories-Perform a comprehensive predelivery check of customer vehicle, ensuring cleanliness and that all items identified from service/repair have been carried out appropriately and on schedule.-Dispatch all repair orders through the service department.-Understand and process extended warranties and maintenance contracts from start to finish.Job Requirements:-Must have general powersports mechanical knowledge, as well as great sales, organizational, and people skills..-Clean MVR
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Septic Services Dispatcher
Service advisor job in Cumming, GA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential. We pride ourselves on delivering high-quality service with a focus on customer satisfaction. We are looking for an experienced Dispatcher to join our growing team.
Position Summary
As our Dispatcher, youll play a vital role in keeping our operations running smoothly. You will coordinate daily service schedules, dispatch skilled technicians, and serve as the main point of contact between customers, field staff, and the office team. Your strong communication and organizational skills will ensure that every service call is handled efficiently and that customers receive the prompt, high-quality care were known for.
What We Offer
Competitive Pay: $45,000 $55,000 per year (based on experience)
Day-One Benefits: Comprehensive health benefits package starting your first day
Retirement Savings: 401(k) eligibility after just 30 days of employment
Financial Security: $30,000 company-paid life insurance policy
Supportive, Team-Oriented Environment where your work makes a daily impact
Key Responsibilities
Schedule and dispatch technicians for plumbing and repair services throughout the day
Plan efficient routes to maximize productivity and minimize downtime
Communicate with customers to confirm appointments, provide updates, and answer questions
Monitor job progress and technician availability to ensure on-time service delivery
Handle emergency service requests with professionalism and urgency
Maintain accurate records of service calls, job details, and customer communications
Collaborate with office and field teams to resolve scheduling or operational challenges
Provide general administrative support to keep operations running seamlessly
Qualifications
Minimum 2 years experience as a service dispatcher (plumbing, HVAC, or similar industry preferred)
Strong organizational and multitasking abilities with keen attention to detail
Excellent communication and customer service skills
Ability to stay calm and effective under pressure in a dynamic environment
Proficient in Microsoft Office and dispatch or scheduling software
High school diploma or equivalent required
About Septic Blue, Inc.
Septic Blue, Inc. is a trusted leader in residential and commercial septic services. Our success is built on our commitment to excellent service, integrity, and teamwork.
Septic Blue and TeamOne Logistics are E.O.E. M/F/D/V
Auto Customer Service Reps
Service advisor job in Athens, GA
2910 Atlanta Highway, Athens, GA 30606
Toyota Parts Runner Do you love tostay on the MOVE at work? Heyward Allen Toyota is family-owned and a great place to have a rewarding career! We are seeking a TOYOTA PARTS RUNNER tolocate, pull, and deliver automotive parts to repair technicians in the service shop, and more,so our customers can get back on the road fast! This is a full-time position with alternating Saturdays. Do you have what it takes to join the winning team at Heyward Allen Toyota? Upload your resume and complete the assessment today!
Why work for Heyward Allen?
We have been voted the #1 PLACE TO WORK in Athens, appreciate our employees, and invest in their success! We have an excellent reputation for honesty, integrity, and customer service, earning us the award of Best Dealership for 26 out of the past 27 years in Athens!
What Youll Do:
Accurately locate, pull, and deliver automotive parts to repair technicians in the service shop
Listen to and follow detailed instructions
Communicate with parts sales and service teams relating to parts status
Eagerly learn parts department functions to prepare for future promotions
What Youll Need:
Self-Motivation and High Energy are Needed for Success
Strong desire to serve others and support your team
A positive Can Do attitude
Excellent organizational skills and work ethic
Average computer skills
Ability to lift up to 50 lbs. unassisted
Ability to push / pull up to 250 lbs. unassisted
Ability to stand and walk for extended periods
Valid drivers license and clean driving record
Must pass pre-employment background check, MVR, and drug screen
Full-time Benefits:
Competitive compensation
Continued training
Career advancement opportunities
Paid vacation, holidays, and sick days
Medical, dental, vision, life, and long-term disability insurance
401(k) investment plan
Christmas and vacation savings club
Community involvement
And more
RequiredPreferredJob Industries
Customer Service
Wrecker Service Dispatcher
Service advisor job in Lawrenceville, GA
Job DescriptionDescription:
Join the Myles Wrecker Services Team as a Dispatcher!
Are you ready to be the voice that keeps everything moving? At Myles Wrecker Services, we're looking for energetic and experienced Dispatchers who thrive in a fast-paced environment and want more than just a job - they want a career. This isn't your average dispatch role: with our performance-based pay structure ranging from $17 to $49 per hour, you'll have the opportunity to grow your income as you grow your skills. If you're a problem-solver with strong communication skills and a positive, can-do attitude, this is your chance to join a family-owned company that's committed to promoting from within and helping you succeed.
Shift : Monday - Wednesday 6PM - 6AM, Thursdays 6PM - 12AM
40 Hour Shift!
What You'll Do:
Answer incoming calls and gather necessary details for dispatch.
Assign tow jobs to drivers based on availability and location.
Confirm job pricing before dispatching a truck.
Verify if towed units need repair at Myles Truck Repair.
Ask non-company callers if the tow will be under their name as the authorizer.
Communicate with drivers and customers to provide updates.
Document job details and ensure accuracy in dispatch logs.
Complete end-of-shift reports, noting any issues, customer concerns, or damages.
What We're Looking For:
Prior dispatching or customer service experience preferred.
Strong communication and multitasking skills.
Ability to work in a fast-paced environment.
Basic knowledge of towing and truck repair is a plus.
A positive, can-do attitude with a focus on teamwork and service.
Why Choose Myles Wrecker Services?
Performance-Based Pay: $17.00 - $49.00 per hour, depending on performance and experience.
Multiple Shifts Available: Flexible schedules with guaranteed 40 hours a week.
Family-Owned Atmosphere: At Myles Wrecker, you're not just an employee - you're part of the family.
Room for Growth: Many of our team members have advanced into higher-level positions thanks to our promote-from-within culture.
Career Stability: A strong and growing company that invests in its people.
If you're passionate about delivering great service and thrive in a supportive, fast-moving environment, we want to hear from you! Join the Myles Wrecker Services family and take your career - and your earning potential - to the next level.
Requirements:
Previous dispatching or customer service experience preferred.
Excellent communication and multitasking skills.
Ability to remain organized and calm in a fast-paced environment.
Strong attention to detail when entering and reviewing job information.
Basic understanding of towing or truck repair operations is a plus.
Reliable, punctual, and able to work scheduled shifts consistently.
Comfortable using dispatch systems, phones, and computer applications.
Team-oriented attitude with a focus on professionalism and customer service.
Problem-solving skills and ability to make quick, informed decisions.