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Service advisor jobs in Bend, OR - 121 jobs

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Service Advisor
Customer Service Representative
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Customer Retention Specialist
  • Ford Service Advisor

    Kendall Dealership Holdings LLC

    Service advisor job in Bend, OR

    Job DescriptionDescription: Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team. At Ford Bend our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall as a Service Advisor are: Competitive pay plan / no cap on earnings - earn up to $100,000 plus! Substantial bonus program Career path development opportunities Competitive paid time off Shop Manager on-site for assistance Fair dispatching and teamwork environment Large loyal customer base Experienced and loyal service technicians Clean/Safe shop with the equipment you need to get the job done Discounts on parts, service and vehicle purchases for you and your immediate family Medical, Dental and Vision insurance Paid Life insurance 401(k) plan with Fidelity Accident and Illness supplemental plans Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments. We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments. Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Join Kendall Auto Group and START SOMETHING GREAT! Requirements: Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
    $100k yearly 13d ago
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  • Service Advisor

    Freedomroads

    Service advisor job in Bend, OR

    Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $50k-75k yearly Auto-Apply 29d ago
  • Licensed Customer Service Representative - CSR

    Country Financial 4.4company rating

    Service advisor job in Bend, OR

    Job Description We are looking for a motivated and detail-oriented Office Assistant to join a growing insurance agency in Bend, Oregon. In this role, you will play a key part in supporting both clients and the agency team while learning the ins and outs of the insurance industry. What You'll Do: Greet clients and be the first point of contact in person, by phone, and by email. Provide excellent customer service by assisting with billing questions, policy changes, and claims support. Prepare quotes, process applications, and update client records accurately. Support the agency team with daily office operations and special projects. Help identify opportunities for new business and assist in follow-ups. We're Looking For: Strong communication and organizational skills. A professional, client-focused attitude with the ability to multitask. Prior office or customer service experience preferred; insurance experience a plus. Willingness to learn, adapt, and grow within the role. What We Offer: Competitive pay and bonus/performance incentives based on growth. Training and professional development opportunities. A supportive, team-focused work environment. Room to grow your career in the insurance industry. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Career Growth Opportunities Hands on Training Mon-Fri Schedule Flexible Schedule Responsibilities Client Interaction: Respond promptly and courteously to inquiries from policyholders over the phone and in person. Needs Assessment: Identify and assess customer needs to provide complete satisfaction and service excellence. Documentation: Maintain detailed records of customer interactions, transactions, and follow-up actions taken. Product Knowledge: Stay informed about our insurance products to confidently answer client questions and provide solutions. Support Team: Collaborate with team members to ensure smooth processes and effective service delivery. Requirements Licensing: Must hold an active Oregon Property & Casualty Insurance License. Experience: Minimum of 2 years in a customer service-oriented role, ideally within the insurance or financial services industry. Communication Excellence: Outstanding verbal and written communication skills, with the ability to explain insurance concepts clearly and professionally. Client Focus: Genuine commitment to understanding client needs and delivering empathetic, effective solutions that build trust and long-term relationships. Problem-Solving: Strong analytical skills to address complex client questions and resolve issues with clarity and confidence. Team Player: Collaborative mindset with a willingness to work closely with colleagues to ensure smooth service delivery. Time Management: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment. Tech Proficiency (Optional add-on): Comfortable with agency management systems, CRM tools, and Microsoft Office/Google Workspace.
    $31k-38k yearly est. 14d ago
  • Service Advisor

    Lithia & Driveway

    Service advisor job in Bend, OR

    Dealership:L0219 Bend HondaBend HondaNow Hiring: Service Advisor Pay: Commission based Schedule: Weekend availability required Bend Honda is setting records and hiring immediately to keep up with the volume and meet our customers' needs. We are searching for a ambitious and skilled Lube Technician with the drive and determination to succeed and the ability to provide a best in class customer experience. Our dealership recently given the honor of winning the Lithia & Driveway Partners Group (LPG) award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun! Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses. Qualifications: Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $31k-55k yearly est. Auto-Apply 7d ago
  • Service Advisor

    Team Kia of Bend

    Service advisor job in Bend, OR

    Full-time Description Job Posting TitleService AdvisorJob Description Are you a driven, experienced Service Advisor ready to take your career to the next level? Team Kia of Bend is growing fast, and we're looking for a high-performing Service Advisor with a passion for sales and an unwavering commitment to customer satisfaction. What You'll Do: Greet customers with energy, professionalism, and confidence Clearly communicate vehicle service needs, recommend appropriate solutions, and close the sale Build long-term relationships with customers by delivering top-tier service Drive revenue by identifying up-sell opportunities and presenting value-added services Coordinate with technicians to ensure service work is completed on time and accurately Maintain detailed records of all customer interactions and service transactions What We're Looking For: 2+ years of experience as a Service Advisor in a dealership or high-volume shop Proven track record of sales performance and hitting targets Strong customer service background with a “customer-first” mindset Excellent communication and interpersonal skills Ability to thrive in a fast-paced, competitive environment Familiarity with DMS systems and repair order processes (Dealertrack experience a plus) High school diploma or GED required (automotive certifications a plus) What You'll Get: Aggressive pay plan - base salary + uncapped commissions Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Ongoing training and career development opportunities A supportive, high-energy team environment And much more
    $31k-55k yearly est. 22d ago
  • Customer Support Department - For Future Openings

    Agency Revolution 4.0company rating

    Service advisor job in Bend, OR

    Agency Revolution offers a comprehensive Digital Marketing System dedicated to insurance agents and brokers. We work with independent insurance agencies to help them grow their business and stay ahead of the digital curve. We've been around for over 17 years and we have one of the strongest reputations in the industry. We're committed to transforming the lives and businesses of our clients Agency Revolution is a perfect environment for those who like to work hard and play hard. Our company is a little weird because people actually like their jobs. It may have something to do with the 300 days of sunshine we get in Bend... or the 6 weeks of paid vacation... or the world-class ski resort just 25 minutes from the office. Whatever it is, you'll find a group of happy people doing amazing things for insurance agents across the world. Our team has a reputation for innovation. Hard working people who think outside the box and function well in an open concept workspace enjoy the culture here. It should come as no surprise that the company that's been revolutionizing the insurance industry for the last 20 years is full of people who like to challenge the status quo. If you are interested in joining the customer support team but don't see any current job openings, please apply via this job and your application will be held on file. Additional Information All employees are expected to perform high quality work within deadlines; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee; there may be other duties assigned at the discretion of the organization. Agency Revolution is an Equal Opportunity Employer Benefits of working for Agency Revolution: · 6 paid weeks off a year · Benefits including 401K, health, optional dental, vision and AFLAC · No cap on commissions · Sales training and coaching · Mac Laptop w/extra monitor · Our own building in desirable NW Crossing area · Living the Bend lifestyle
    $28k-35k yearly est. 1d ago
  • Ford Service Advisor

    Kendall-Jackson 4.1company rating

    Service advisor job in Bend, OR

    Requirements Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you. Salary Description $50,000-$100,000
    $30k-37k yearly est. 45d ago
  • HVAC Customer service Representative front office - Quickbooks required $23 to $25 DOE 833163

    Selectemp 3.8company rating

    Service advisor job in Bend, OR

    Join Our Team - Urgently Hiring Customer Service Rep in Bend! Job Title: Customer Service Rep Pay: $23 - $25 per hour (Depending on Experience) Hours: Monday - Friday, 8 am - 5 pm What You'll Do: As a Customer Service Rep, you will be responsible for: Managing QuickBooks transactions to assist with invoicing and financial tracking. Answering incoming calls on a busy phone line with professionalism and enthusiasm. Scheduling appointments efficiently to accommodate both customer needs and technician availability. Following up with customers to ensure satisfaction and address any concerns. Identifying solutions to customer issues through effective problem-solving and communication. Running reports and performing multi-tasking duties, including handling emails and maintaining organized records. Navigating multiple platforms, systems, and operational programs to maintain efficiency and accuracy in service delivery. What You'll Bring: The ideal candidate for this role will have: QuickBooks is required. Knowledge of HVAC would be helpful A quick learner mentality that fosters growth and success within the team. Exceptional interpersonal skills and the ability to work collaboratively in a small office environment. Strong phone etiquette and the ability to handle customer inquiries with patience and professionalism. Punctuality and a strong attendance record. Why Join Us in Bend? Competitive pay accompanied by great benefits, including affordable health and prescription coverage with no waiting period. A chance to make a real impact in a thriving company. Location & Schedule: This position is on-site in Bend, OR, offering Monday through Friday shifts. Ready to Take the Next Step? If you're ready to start a rewarding career as a Customer Service Rep in Bend, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now! #STBND
    $23-25 hourly 3d ago
  • Customer Retention Specialist - Bend, OR (CRS120825)

    Paladin Data Corporation 3.7company rating

    Service advisor job in Bend, OR

    Looking for a role where you can make an impact and enjoy coming to work? Paladin Data Corporation is both a trusted retail technology leader and a workplace where people come first, collaboration thrives, and growth is encouraged. Here, leaders know your name, and employees are supported both inside and outside of work. We are seeking a new Customer Retention Specialist as part of our evolving Customer Support Team. This role will focus on customer loyalty, satisfaction, and wellness initiatives to ensure our clients get the most out of Paladin's solutions. The ideal candidate is proactive, empathetic, and passionate about building lasting relationships with customers. Benefits & Perks Choice of two medical plans (PPO or HSA plan) 100% company-paid: Dental, Vision, Hearing, Long- & Short-term Disability, Life & AD&D Insurance Optional family coverage Premium plan upgrades Opt-out stipend HSA (with company contribution) or FSA/FSA Dependent Care plan Critical Illness, Accident, and Hospital Confinement plans 401(k) with up to 3% match (eligibility after 90 days) Company Ownership Program and Annual Profit-Sharing Bonus Connectivity Reimbursement (personal cellular and internet) up to $135/month Home PC Allowance up to $5000 (specific positions only) Annual Company Merchandise Allowance Company, Department, and Professional Development Training Monthly Team Lunches and Catered Employee Appreciation Lunches Employee of the Month Program with 8 hours PTO and VIP parking spot Employee Assistance Program with free virtual/in-person access to licensed professional counselors Travel Assistance Program Financial Fitness Program Employee Discount Program with 30,000 discounts Paid holidays Progressive scale PTO based on years of service Note: Standard benefits eligibility begins after 1 calendar month of employment, and 401(k) eligibility after 90 days of employment. Background investigation and drug test required. Key Responsibilities Develop and execute strategies to reduce churn and improve customer loyalty. Lead customer wellness and mentoring initiatives to support client success. Analyze customer feedback and usage data to identify at-risk accounts and address them proactively. Collaborate with Sales, Marketing, and Product teams to align customer needs with business goals. Design and manage engagement programs such as education campaigns, loyalty initiatives, and outreach touchpoints. Resolve escalated customer issues with empathy and efficiency. Track and report on key retention metrics, customer satisfaction, and program outcomes. Mentor and train team members on customer-centric practices. Oversee daily operations of the Wellness Department, ensuring clear priorities, accountability, and effective collaboration across the team. Qualifications 3+ years of experience in customer success, retention, or account management. Strong interpersonal and communication skills with an empathetic approach. Proficiency with CRM platforms and how they work. Analytical mindset with the ability to interpret customer trends and data. Background in coaching, mentoring, or wellness is a plus. Bachelor's degree in Business, Marketing, Psychology, related field or equivalent experience running a business is valuable. Familiarity with applying Artificial Intelligence (AI) tools or insights to enhance customer experience, engagement, or retention strategies preferred. Compensation & Benefits Hourly Range:$28-$40/hour DOE Built on Trust & Community Paladin Data Corporation is an employee-owned company built on the belief that trust should guide everything we do and that small businesses are the foundation of strong communities. We're proud to be a values-driven organization, supporting initiatives such as the Mayo Clinic, Salvation Army Meals programs, AOPA, the Madras Airshow, local food banks, and children's toy drives. Our core values shape how we serve our customers and how we work together as a team: Put the customer first Exceed expectations Do what you say you will do Hard work brings reward Be honest and act with integrity Treat everyone with respect and dignity Collaborate and be a team player Practice active listening At Paladin, every application is reviewed by a real person, not an algorithm. If you're looking for a company where values, community, and people truly matter, we'd love to hear from you.
    $27k-40k yearly est. 55d ago
  • Customer Service Associate

    Thoroughbred Express Auto Wash

    Service advisor job in Redmond, OR

    Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Key Duties and Responsibilities Focus on providing a positive customer experience. Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. Greet customers with a warm smile, review and educate on services, and assist with payment. Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. Direct the Driver into the entrance to the car wash or guides them onto tracks. Carry out periodic maintenance of equipment used in washing to keep them in proper working order. Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. Provide assistance to customers in any area concerning car wash process. Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. Additional duties as assigned. Essential Responsibilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skills Physical Requirements: • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves Additional Benefits: All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws We do offer a 401k plan, but we do not provide employer contributions/match We offer a generous health benefits package for full time employees We offer a generous commission structure for employees through sales of monthly memberships We offer Paid Time Off (PTO) for full time employees Competition and milestone bonuses
    $27k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - OR

    Hassan & Sons Inc.

    Service advisor job in Bend, OR

    Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing Maintain signage, promotional materials, and pricing accuracy Remove expired, damaged, or recalled items and report discrepancies to the Station Manager Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) Follow all food safety, sanitation, and temperature guidelines Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal Refill windshield washer stations, paper towels, and squeegees at the pumps Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems Report equipment malfunctions or safety hazards immediately to management Additional Duties Adhere to the station's shift duties checklist for assigned shifts Understand and assist with car wash operations (if applicable) Perform other job-related duties as assigned by management Education and Work Experience High school diploma or equivalent preferred Previous experience in retail, food service, or customer-facing roles preferred Basic knowledge of POS systems and cash-handling procedures CPR and First Aid training a plus Strong communication skills and the ability to work effectively in a team environment Skill Set Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced setting Self-motivated and dependable, with strong follow-through and attention to detail Able to follow direction, take initiative, and maintain professionalism under pressure Comfortable using computers and POS systems; basic Microsoft Office skills a plus Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent standing, walking, bending, and lifting up to 50 lbs Requires use of hands, arms, and vision to operate POS systems and restock merchandise Must be able to work both indoors and outdoors in various weather conditions Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment Must be able to communicate clearly and effectively in person and over the phone Reasonable accommodations will be provided as required by law
    $30k-39k yearly est. Auto-Apply 4d ago
  • Customer Service Representative - Bend, OR

    Kedia Corporation

    Service advisor job in Bend, OR

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $30k-39k yearly est. 1d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Service advisor job in Bend, OR

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $30k-39k yearly est. 14h ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Service advisor job in Bend, OR

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $31k-39k yearly est. 14h ago
  • Customer Service Representative

    Central Oregon Heating Cooling Plumbing & Electrical 3.5company rating

    Service advisor job in Redmond, OR

    Job Description Customer Service Representative Central Oregon Heating.Cooling.Plumbing.Electric Central Oregon Heating, Cooling, Plumbing, and Electric is looking for a Customer Service Representative to join our growing team. We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Central Oregon Heating, Cooling Plumbing & Electric, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service. Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way! Summary: We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our dispatchers and our skilled technicians by providing on-site support. While previous call center and/or industry experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry. Compensation: up to $23 per hour, DOE Schedule: 5 working days, including Saturdays. 8am - 5pm Work Location: Redmond, OR Benefits: Company paid Medical Company paid Dental Company paid Vision Company paid Emergent Medical Transport program Company paid Life Insurance Employee Assistance Program 401k/Roth with company match Competitive paid PTO Bonus programs, for eligible positions Company vehicle and gas card, for eligible positions Responsibilities, include but not limited to: Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner. Maintain inbound and outbound calls and update customer database as necessary. Reply to online communications, emails answering service, website chats and text messages. Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement. Work in cooperation with Dispatchers to provide back up support for responding to customer inquires about schedules, lead times, equipment service, invoicing, and preventative maintenance service inquiries. Perform administrative duties as assigned. Provide support to the Call Center Manager. Qualifications: Prior call center and/or HVAC industry experience is preferred. On-the-job training provided. Have verifiable work history and references. Able to communicate professionally, clearly, and concisely with other team members, management, and customers in person, by phone and email. Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively. Have a great attitude that blends well with a fast-paced, goal-driven environment. Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance. Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path. “We like what we do, and you will too!” We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    $23 hourly 30d ago
  • Customer Service Rep

    Domino's Franchise

    Service advisor job in Redmond, OR

    Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-39k yearly est. 14d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brian Myers-State Farm Agent

    Service advisor job in Redmond, OR

    Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I opened my agency in 2021, and since then our team has grown to six incredible team members plus myself. Creating a supportive, enjoyable workplace is a top priority, which is why we offer health benefits, strong worklife balance, paid licensing costs, team-building activities, and additional paid time off. Our break room is always stocked with snacks, and I love surprising the team with food and treats throughout the month. On a personal note, Im an avid outdoorsman and never pass up the chance to share (or hear) a good joketheres always plenty of laughter in the office. Were looking for someone who wants to contribute to a positive, people-focused team and grow right alongside us. If you enjoy a friendly environment where hard work is appreciated and humor is always welcome, this could be a great place to build your career. ROLE DESCRIPTION: As a Customer Service Representative with Brian Myers Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $30k-39k yearly est. 24d ago
  • Customer Service Representative - State Farm Agent Team Member

    James Chrisman-State Farm Agent

    Service advisor job in Redmond, OR

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with James Chrisman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $30k-39k yearly est. 28d ago
  • Entry Level Customer Service Representative for Personal Insurance

    Insure Pacific Inc. DBA: Prineville Insurance Agency

    Service advisor job in Prineville, OR

    Job Description Responsibilities: • Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper. • Supporting teammates with follow-up for clients and prospects. • Research and resolve coverage questions. • Promptly respond to client needs either on the phone or electronically. • Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs • Cultivate new opportunities and offer additional lines of insurance through consultative selling • Assist with other office duties as they arise and are needed Professional and Personal Skills: • Proficient with Microsoft Word, Excel, Outlook and a calculator • Type quickly and accurately • Excellent communication skills both verbal and written • Organized, structured, punctual and will follow the rules • Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest
    $30k-38k yearly est. 15d ago
  • Service Advisor

    Lithia & Driveway

    Service advisor job in Bend, OR

    Dealership:L0361 Lithia Chrysler Dodge Jeep Ram of BendLithia Chrysler Dodge Jeep Ram of BendNow Hiring: Service Advisor! Pay: Commission based, $80,000 - $140,000 per year depending on performance, experience and qualifications We are searching for a highly motivated Service Advisor to join our growing team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we're expanding and ready to invite experts in service and sales to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed. Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses. Qualifications: Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $31k-55k yearly est. Auto-Apply 22d ago

Learn more about service advisor jobs

How much does a service advisor earn in Bend, OR?

The average service advisor in Bend, OR earns between $24,000 and $72,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Bend, OR

$41,000

What are the biggest employers of Service Advisors in Bend, OR?

The biggest employers of Service Advisors in Bend, OR are:
  1. Lithia & Driveway
  2. Team Kia of Bend
  3. Camping World
  4. Kendall-Jackson
  5. Lithia Motors
  6. Freedomroads
  7. Kendall Dealership Holdings LLC
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