Job DescriptionDescription:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a ServiceAdvisor to join our Service team. At Ford Bend our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall as a ServiceAdvisor are:
Competitive pay plan / no cap on earnings - earn up to $100,000 plus!
Substantial bonus program
Career path development opportunities
Competitive paid time off
Shop Manager on-site for assistance
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT!
Requirements:
Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
$100k yearly 10d ago
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Service Advisor
Freedomroads
Service advisor job in Bend, OR
Camping World is seeking a ServiceAdvisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a ServiceAdvisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 26d ago
Licensed Customer Service Representative - CSR
Country Financial 4.4
Service advisor job in Bend, OR
Job Description
We are looking for a motivated and detail-oriented Office Assistant to join a growing insurance agency in Bend, Oregon. In this role, you will play a key part in supporting both clients and the agency team while learning the ins and outs of the insurance industry.
What You'll Do:
Greet clients and be the first point of contact in person, by phone, and by email.
Provide excellent customer service by assisting with billing questions, policy changes, and claims support.
Prepare quotes, process applications, and update client records accurately.
Support the agency team with daily office operations and special projects.
Help identify opportunities for new business and assist in follow-ups.
We're Looking For:
Strong communication and organizational skills.
A professional, client-focused attitude with the ability to multitask.
Prior office or customer service experience preferred; insurance experience a plus.
Willingness to learn, adapt, and grow within the role.
What We Offer:
Competitive pay and bonus/performance incentives based on growth.
Training and professional development opportunities.
A supportive, team-focused work environment.
Room to grow your career in the insurance industry.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Mon-Fri Schedule
Flexible Schedule
Responsibilities
Client Interaction: Respond promptly and courteously to inquiries from policyholders over the phone and in person.
Needs Assessment: Identify and assess customer needs to provide complete satisfaction and service excellence.
Documentation: Maintain detailed records of customer interactions, transactions, and follow-up actions taken.
Product Knowledge: Stay informed about our insurance products to confidently answer client questions and provide solutions.
Support Team: Collaborate with team members to ensure smooth processes and effective service delivery.
Requirements
Licensing: Must hold an active Oregon Property & Casualty Insurance License.
Experience: Minimum of 2 years in a customer service-oriented role, ideally within the insurance or financial services industry.
Communication Excellence: Outstanding verbal and written communication skills, with the ability to explain insurance concepts clearly and professionally.
Client Focus: Genuine commitment to understanding client needs and delivering empathetic, effective solutions that build trust and long-term relationships.
Problem-Solving: Strong analytical skills to address complex client questions and resolve issues with clarity and confidence.
Team Player: Collaborative mindset with a willingness to work closely with colleagues to ensure smooth service delivery.
Time Management: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
Tech Proficiency (Optional add-on): Comfortable with agency management systems, CRM tools, and Microsoft Office/Google Workspace.
$31k-38k yearly est. 11d ago
Service Advisor
Team Kia of Bend
Service advisor job in Bend, OR
Full-time Description
Job Posting TitleService AdvisorJob Description
Are you a driven, experienced ServiceAdvisor ready to take your career to the next level? Team Kia of Bend is growing fast, and we're looking for a high-performing ServiceAdvisor with a passion for sales and an unwavering commitment to customer satisfaction.
What You'll Do:
Greet customers with energy, professionalism, and confidence
Clearly communicate vehicle service needs, recommend appropriate solutions, and close the sale
Build long-term relationships with customers by delivering top-tier service
Drive revenue by identifying up-sell opportunities and presenting value-added services
Coordinate with technicians to ensure service work is completed on time and accurately
Maintain detailed records of all customer interactions and service transactions
What We're Looking For:
2+ years of experience as a ServiceAdvisor in a dealership or high-volume shop
Proven track record of sales performance and hitting targets
Strong customer service background with a “customer-first” mindset
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, competitive environment
Familiarity with DMS systems and repair order processes (Dealertrack experience a plus)
High school diploma or GED required (automotive certifications a plus)
What You'll Get:
Aggressive pay plan - base salary + uncapped commissions
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Ongoing training and career development opportunities
A supportive, high-energy team environment
And much more
$31k-55k yearly est. 19d ago
Service Advisor
Lithia & Driveway
Service advisor job in Bend, OR
Dealership:L0218 Chevrolet of BendChevrolet of BendNow Hiring: ServiceAdvisor!
Pay: Commission based
Schedule: Weekend availability required
We searching for a highly motivated ServiceAdvisor to join our growing team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we're expanding and ready to invite experts in sales to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed.
Chevrolet of Bend was recently given the honor of winning the Lithia & Driveway Partners Group (LPG) award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun!
Responsibilities:
As a ServiceAdvisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
Previous ServiceAdvisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
$31k-55k yearly est. Auto-Apply 6d ago
Ford Service Advisor
Kendall-Jackson 4.1
Service advisor job in Bend, OR
Requirements
Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Salary Description $50,000-$100,000
$30k-37k yearly est. 42d ago
HVAC Customer service Representative front office - Quickbooks required $23 to $25 DOE 833163
Selectemp 3.8
Service advisor job in Bend, OR
Join Our Team - Urgently Hiring Customer Service Rep in Bend! Job Title: Customer Service Rep Pay: $23 - $25 per hour (Depending on Experience) Hours: Monday - Friday, 8 am - 5 pm What You'll Do: As a Customer Service Rep, you will be responsible for:
Managing QuickBooks transactions to assist with invoicing and financial tracking.
Answering incoming calls on a busy phone line with professionalism and enthusiasm.
Scheduling appointments efficiently to accommodate both customer needs and technician availability.
Following up with customers to ensure satisfaction and address any concerns.
Identifying solutions to customer issues through effective problem-solving and communication.
Running reports and performing multi-tasking duties, including handling emails and maintaining organized records.
Navigating multiple platforms, systems, and operational programs to maintain efficiency and accuracy in service delivery.
What You'll Bring:
The ideal candidate for this role will have:
Knowledge and experience in HVAC systems and QuickBooks is required.
A quick learner mentality that fosters growth and success within the team.
Exceptional interpersonal skills and the ability to work collaboratively in a small office environment.
Strong phone etiquette and the ability to handle customer inquiries with patience and professionalism.
Punctuality and a strong attendance record.
Why Join Us in Bend?
Flexible hours that promote work-life balance.
Career growth opportunities within a supportive and dynamic team culture.
Competitive pay accompanied by great benefits, including affordable health and prescription coverage with no waiting period.
A chance to make a real impact in a thriving company.
Location & Schedule: This position is on-site in Bend, OR, offering Monday through Friday shifts.
Ready to Take the Next Step?
If you're ready to start a rewarding career as a Customer Service Rep in Bend, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!
#STBND
$23-25 hourly 8d ago
Customer Retention Specialist - Bend, OR (CRS120825)
Paladin Data Corporation 3.7
Service advisor job in Bend, OR
Looking for a role where you can make an impact and enjoy coming to work? Paladin Data Corporation is both a trusted retail technology leader and a workplace where people come first, collaboration thrives, and growth is encouraged. Here, leaders know your name, and employees are supported both inside and outside of work.
We are seeking a new Customer Retention Specialist as part of our evolving Customer Support Team. This role will focus on customer loyalty, satisfaction, and wellness initiatives to ensure our clients get the most out of Paladin's solutions. The ideal candidate is proactive, empathetic, and passionate about building lasting relationships with customers.
Benefits & Perks
Choice of two medical plans (PPO or HSA plan)
100% company-paid: Dental, Vision, Hearing, Long- & Short-term Disability, Life & AD&D Insurance
Optional family coverage
Premium plan upgrades
Opt-out stipend
HSA (with company contribution) or FSA/FSA Dependent Care plan
Critical Illness, Accident, and Hospital Confinement plans
401(k) with up to 3% match (eligibility after 90 days)
Company Ownership Program and Annual Profit-Sharing Bonus
Connectivity Reimbursement (personal cellular and internet) up to $135/month
Home PC Allowance up to $5000 (specific positions only)
Annual Company Merchandise Allowance
Company, Department, and Professional Development Training
Monthly Team Lunches and Catered Employee Appreciation Lunches
Employee of the Month Program with 8 hours PTO and VIP parking spot
Employee Assistance Program with free virtual/in-person access to licensed professional counselors
Travel Assistance Program
Financial Fitness Program
Employee Discount Program with 30,000 discounts
Paid holidays
Progressive scale PTO based on years of service
Note: Standard benefits eligibility begins after 1 calendar month of employment, and 401(k) eligibility after 90 days of employment. Background investigation and drug test required.
Key Responsibilities
Develop and execute strategies to reduce churn and improve customer loyalty.
Lead customer wellness and mentoring initiatives to support client success.
Analyze customer feedback and usage data to identify at-risk accounts and address them proactively.
Collaborate with Sales, Marketing, and Product teams to align customer needs with business goals.
Design and manage engagement programs such as education campaigns, loyalty initiatives, and outreach touchpoints.
Resolve escalated customer issues with empathy and efficiency.
Track and report on key retention metrics, customer satisfaction, and program outcomes.
Mentor and train team members on customer-centric practices.
Oversee daily operations of the Wellness Department, ensuring clear priorities, accountability, and effective collaboration across the team.
Qualifications
3+ years of experience in customer success, retention, or account management.
Strong interpersonal and communication skills with an empathetic approach.
Proficiency with CRM platforms and how they work.
Analytical mindset with the ability to interpret customer trends and data.
Background in coaching, mentoring, or wellness is a plus.
Bachelor's degree in Business, Marketing, Psychology, related field or equivalent experience running a business is valuable.
Familiarity with applying Artificial Intelligence (AI) tools or insights to enhance customer experience, engagement, or retention strategies preferred.
Compensation & Benefits
Hourly Range:$28-$40/hour DOE
Built on Trust & Community
Paladin Data Corporation is an employee-owned company built on the belief that trust should guide everything we do and that small businesses are the foundation of strong communities. We're proud to be a values-driven organization, supporting initiatives such as the Mayo Clinic, Salvation Army Meals programs, AOPA, the Madras Airshow, local food banks, and children's toy drives.
Our core values shape how we serve our customers and how we work together as a team:
Put the customer first
Exceed expectations
Do what you say you will do
Hard work brings reward
Be honest and act with integrity
Treat everyone with respect and dignity
Collaborate and be a team player
Practice active listening
At Paladin, every application is reviewed by a real person, not an algorithm. If you're looking for a company where values, community, and people truly matter, we'd love to hear from you.
$27k-40k yearly est. 52d ago
BottleDrop Customer Service Associate - Bend
Oregon Beverage Recycling Cooperative 4.2
Service advisor job in Bend, OR
Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Summary
Responsible for delivering superior customer service in a friendly, professional and considerate manner. Maintain the appearance of the BottleDrop Redemption Center and surrounding area to meet company standards.
Primary Duties & Responsibilities
Maintain the appearance of the facility inside and outside including sweeping, mopping, wiping down counters, machines, windows and doors, properly storing supplies and cleaning the break room and restrooms.
Educate and introduce customers to Oregon's Bottle Bill and the BottleDrop system.
Assist BottleDrop customers with kiosk, payment slips, bags, tags, hand counts, and reverse vending machines (RVMs).
Enforce daily limits in a professional and considerate manner.
Efficiently and accurately complete all data entry requirements and the processing of beverage containers.
Safely operate, maintain and troubleshoot equipment and Redemption Center tools.
Escalate repair issues when necessary.
Adhere to OSHA Safety Standards and OBRC policies.
Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.
Other job duties as assigned.
Education/Experience
High School diploma or GED required.
Customer service and/or cash handling experience are preferred.
Experience in a fast-paced retail environment is preferred.
Requirements - Skills, Job Knowledge & Abilities
•Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
Ability to work well in a team environment.
Ability to operate manual/electric pallet jacks after training/certification.
Ability to operate powered floor scrubber after training/certification.
Ability to communicate effectively and provide a positive experience for our customers.
Reliable with punctual attendance.
Supervisory Responsibility
None
Travel
None
Working Conditions/Physical Requirements
Work outdoors in various temperatures/conditions.
Exposure to industrial equipment with moving mechanical parts.
Occasional exposure to odors of empty beverage containers.
Noise levels in designated areas of the redemption center require the use of approved hearing protection.
Must be able to frequently lift/carry up to 30lbs.
Must be able to occasionally lift/carry up to 50 lbs.
Push/pull 50+ lbs. frequently (wheeled bag racks).
Talking and hearing is frequently required.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to stand and walk.
Must be able to bend/stoop/crouch/squat.
Must be able to use arms/wrists/hands/grasp.
Must be able to occasionally climb and balance.
$27k-34k yearly est. 15d ago
Customer Service Rep
Domino's Franchise
Service advisor job in Madras, OR
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but aren't limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$30k-38k yearly est. 60d+ ago
Sales Representative / Customer Service Representative
Grants Pass 3.9
Service advisor job in Bend, OR
Position OverviewManages relationships with current customers, agents, adjusters and referral sources. Prospects for additional revenue opportunities. Job Responsibilities
Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
Prospects and develops new sales leads in assigned verticals
Create, manage, and maintain key relationships with insurance agents, adjusters' other key relationships
Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
Prepares documents for job file reviews with current and prospective clients
Documents and reports on key referral-source relationships weekly and monthly
Participates in collections efforts with non-residential customers when necessary
Resolves issues with customers
Job Requirements
High school graduate or equivalent; college degree preferred
1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred
6-12 months of sales experience or prior sales training is highly desired, but not required
Valid Driver's License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Highly motivated, strong work ethic and enjoy the selling process
Build rapport easily and establish trust, leading to lasting customer relationships
Can effectively present information to customers one-on-one and in small groups
Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
Some work required outside of traditional working hours to network and represent the company at business social events
Skilled using social media and other web-based sales tools
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sit for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
$30k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Associate - Full Time
CKB Energy LLC
Service advisor job in Sisters, OR
JOB TITLE: Customer Service Associate - Cashier SHIFT SCHEDULE: Full Time ( 2:00 PM - 10:00 PM Evening Shift) REPORTS TO: Retail Store Manager
The Customer Service Associate (CSA) / cashier is responsible for providing prompt, efficient, courteous, and quality service to all customers. This includes assisting in our food service department, operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
Provide friendly service to customers
Greet and assist customers
Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
Account for all monies, cigarettes, and lottery tickets on the assigned shift
Check the expiration date and face-off product
Follow proper safety protocols and procedures
REQUIREMENTS FOR CASHIERS:
Must be able to work various schedules such as weekends, holidays, and overtime as needed
Must have the ability to accurately handle money
Must have strong attention to detail
Must possess excellent verbal and written communication skills
Must have excellent customer service skills
Must be capable of effectively communicating with customers and co-workers
Must be able to work independently and be self-motivated
Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
Previous food service experience preferred
PHYSICAL DEMANDS
Must be able to stand and walk for the duration of the shift
Regularly lift and or move up to 20-50 pounds
Must be comfortable working in a convenience store environment
Must maintain a professional appearance and abide by the Dress Code Policy
Must maintain a professional and friendly demeanor towards customers and fellow employees
Daily exposure to gasoline and oil products
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
Full Time ( 2:00 PM - 10:30 PM Evening Shift)
$27k-36k yearly est. 20d ago
Customer Service Rep
Carsonvalleyhealth
Service advisor job in Bend, OR
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$30k-39k yearly est. 3d ago
Customer Service Rep
TCH Group, LLC 2.9
Service advisor job in Bend, OR
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$31k-39k yearly est. 3d ago
Customer Service Representative - Bend, OR
Kedia Corporation
Service advisor job in Bend, OR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products orservices, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' serviceor billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$30k-39k yearly est. 60d+ ago
Customer Service Associate
Thoroughbred Express Auto Wash
Service advisor job in Prineville, OR
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
Focus on providing a positive customer experience.
Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management.
Greet customers with a warm smile, review and educate on services, and assist with payment.
Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility.
Direct the Driver into the entrance to the car wash or guides them onto tracks.
Carry out periodic maintenance of equipment used in washing to keep them in proper working
order.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
Provide assistance to customers in any area concerning car wash process.
Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area.
Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
We do offer a 401k plan, but we do not provide employer contributions/match
We offer a generous health benefits package for full time employees
We offer a generous commission structure for employees through sales of monthly memberships
We offer Paid Time Off (PTO) for full time employees
Competition and milestone bonuses
$27k-36k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Central Oregon Heating Cooling Plumbing & Electrical 3.5
Service advisor job in Redmond, OR
Job Description
Customer Service Representative
Central Oregon Heating.Cooling.Plumbing.Electric
Central Oregon Heating, Cooling, Plumbing, and Electric is looking for a Customer Service Representative to join our growing team.
We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Central Oregon Heating, Cooling Plumbing & Electric, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.
Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way!
Summary:
We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our dispatchers and our skilled technicians by providing on-site support. While previous call center and/or industry experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.
Compensation: up to $23 per hour, DOE
Schedule: 5 working days, including Saturdays. 8am - 5pm
Work Location: Redmond, OR
Benefits:
Company paid Medical
Company paid Dental
Company paid Vision
Company paid Emergent Medical Transport program
Company paid Life Insurance
Employee Assistance Program
401k/Roth with company match
Competitive paid PTO
Bonus programs, for eligible positions
Company vehicle and gas card, for eligible positions
Responsibilities, include but not limited to:
Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.
Maintain inbound and outbound calls and update customer database as necessary.
Reply to online communications, emails answering service, website chats and text messages.
Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement.
Work in cooperation with Dispatchers to provide back up support for responding to customer inquires about schedules, lead times, equipment service, invoicing, and preventative maintenance service inquiries.
Perform administrative duties as assigned.
Provide support to the Call Center Manager.
Qualifications:
Prior call center and/or HVAC industry experience is preferred.
On-the-job training provided.
Have verifiable work history and references.
Able to communicate professionally, clearly, and concisely with other team members, management, and customers in person, by phone and email.
Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively.
Have a great attitude that blends well with a fast-paced, goal-driven environment.
Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance.
Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path.
“We like what we do, and you will too!”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.).
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
$23 hourly 27d ago
Customer Service Representative
Thabet Management
Service advisor job in Redmond, OR
Customer Service Representatives must be able to provide prompt, friendly service, be able to make change quickly and accurately, handle all customer requests, and complete all store duties in a timely and efficient manner.
Job Responsibilities are as follows:
Operate the cash register and other store equipment.
Make safe drops as per company policy and maintain safe, secure cash handling.
Fuel customers' cars.
Wash customer windows.
Restock shelving, displays and coolers.
Clean and stock fast food area and equipment.
Sweep, Vacuum and clean store.
Keep work area neat, clean and organized.
Pick up trash and clean parking lots.
Maintain exterior cleanliness of buildings, islands, and pumps.
Promote store's buy2 concept and make upsell suggestions.
Report to work promptly, neatly groomed in uniform.
Adhere to all company guidelines.
Report accidents or incidents to supervisors immediately.
Provide exceptional customer service. Be courteous, always greet and thank customers.
Other duties as assigned.
$30k-39k yearly est. 60d+ ago
Service Advisor
Lithia & Driveway
Service advisor job in Bend, OR
Dealership:L0219 Bend HondaBend HondaNow Hiring: ServiceAdvisor
Pay: Commission based
Schedule: Weekend availability required
Bend Honda is setting records and hiring immediately to keep up with the volume and meet our customers' needs. We are searching for a ambitious and skilled Lube Technician with the drive and determination to succeed and the ability to provide a best in class customer experience.
Our dealership recently given the honor of winning the Lithia & Driveway Partners Group (LPG) award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun!
Responsibilities:
As a ServiceAdvisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
Previous ServiceAdvisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
$31k-55k yearly est. Auto-Apply 4d ago
Service Advisor
Team Kia of Bend
Service advisor job in Bend, OR
Description:
Job Posting TitleService AdvisorJob Description
Are you a driven, experienced ServiceAdvisor ready to take your career to the next level? Team Kia of Bend is growing fast, and we're looking for a high-performing ServiceAdvisor with a passion for sales and an unwavering commitment to customer satisfaction.
What You'll Do:
Greet customers with energy, professionalism, and confidence
Clearly communicate vehicle service needs, recommend appropriate solutions, and close the sale
Build long-term relationships with customers by delivering top-tier service
Drive revenue by identifying up-sell opportunities and presenting value-added services
Coordinate with technicians to ensure service work is completed on time and accurately
Maintain detailed records of all customer interactions and service transactions
What We're Looking For:
2+ years of experience as a ServiceAdvisor in a dealership or high-volume shop
Proven track record of sales performance and hitting targets
Strong customer service background with a “customer-first” mindset
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, competitive environment
Familiarity with DMS systems and repair order processes (Dealertrack experience a plus)
High school diploma or GED required (automotive certifications a plus)
What You'll Get:
Aggressive pay plan - base salary + uncapped commissions
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Ongoing training and career development opportunities
A supportive, high-energy team environment
And much more
Requirements:
The average service advisor in Bend, OR earns between $24,000 and $72,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Bend, OR
$41,000
What are the biggest employers of Service Advisors in Bend, OR?
The biggest employers of Service Advisors in Bend, OR are: