Description of the role:
The Antwerpen CJDR ServiceAdvisor at Antwerpen Automotive is responsible for providing exceptional customer service to clients in need of automotive maintenance or repairs. This role plays a crucial part in ensuring customer satisfaction and repeat business.
Responsibilities:
Assessing customer needs and guiding them through service options
Scheduling appointments and coordinating service timelines
Communicating vehicle maintenance recommendations clearly
Collaborating with service technicians to ensure timely completion of work
Resolving customer concerns and complaints professionally
Requirements:
Prior experience in customer service or automotive industry preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and problem-solving abilities
Knowledge of automotive terminology and maintenance practices
Benefits:
Competitive compensation: Salary plus commission
Opportunity for career growth and development
Medical, Dental and Vision insurance options
Paid time off and holidays
Employee discounts on automotive services and products
About the Company:
Antwerpen Automotive is a reputable automotive dealership located in Baltimore, MD. With a focus on customer satisfaction and quality service, we pride ourselves on our dedicated team and welcoming work environment.
$44k-84k yearly est. 6d ago
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Family Services Associate - Primary Care TheARC
Children's National Medical Center 4.6
Service advisor job in Washington, DC
Family Services Associate - Primary Care (The ARC)
Job Description: Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry. Responds to social determinants of health screenings at Well Child visits.
Work Schedule: Monday - Friday, 8:30 am - 5:00 pm.
Location: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020.
Salary Range: $44,782.40 - $74,630.40 (Full‑time).
Qualifications
Minimum Education: Bachelor's Degree (required).
Minimum Work Experience: One year working with individuals in crisis situations (required).
Required Skills/Knowledge: Bilingual ability preferred.
Functional Accountabilities
Delivers Patient/Family Focused Services:
Complete screening interviews of patients and families utilizing hospital‑approved screening tools.
Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources.
Provide needed assistance, while respecting boundaries and setting appropriate limits.
Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications).
Coordinates Patient Care Responsibilities with Other Family Services Staff:
Manage requests from patients and families for hospital or community resources.
Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs.
Manage referrals to outside organizations as directed by social work and in coordination with the medical team.
Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication:
Communicate with social work and/or medical team about patient care needs.
Share verbally and in writing, relevant patient/family information with members of the treatment team.
Document activities according to departmental guidelines in the electronic medical record.
Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources:
Develop and maintain resource information for the department.
Promote positive working relationships with community agencies.
Serve as liaison between hospital and agency staff assisting families with resources.
Identify gaps in services and research alternatives.
Organizational Accountabilities
Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
Meet with social work or child life partner to review work performed for individual patients and families.
Participate in Family Service Team meetings and departmental staff meetings.
Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner.
Ensure that chart documentation is co‑signed by licensed Family Services staff member.
Participate in departmental performance improvement activities.
Core Competencies
Customer Service - Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication - Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others' ideas and opinions.
Performance Improvement/Problem‑Solving - Contribute to a positive work environment; demonstrate flexibility and willingness to_constraint; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things.
Safety - Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop in the face of uncertainty and take time to resolve the situation; demonstrate accurate, clear and timely verbal and written communication; actively promote safety for patients, families, visitors and co‑workers.
Equal Opportunity Statement
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace
Children's National Hospital maintains a drug‑free workplace, prohibiting the illegal use, possession or distribution of controlled substances. Though recreational and medical marijuana are legal in the District of Columbia, the hospital maintains the right to enforce its drug‑free workplace policy and prohibits recreational or prescribed marijuana.
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$44.8k-74.6k yearly 2d ago
Risk Consultant, AWS Service Adoption
Infinitive 4.0
Service advisor job in McLean, VA
Infinitive is a data & AI consultancy that enables global brands to deliver results through insights, innovation, and efficiency. We possess deep industry and technology expertise to drive and sustain adoption of new capabilities. We match our people and personalities to our clients' culture while bringing the right mix of talent and skills to enable high return on investment.
Infinitive has been named “Best Small Firms to Work For” by Consulting Magazine eight times, and has also been named a Washington Post Top Workplace, Washington Business Journal Best Places to Work, and Virginia Business Best Places to Work.
About the Role
We are seeking a Cloud & AWS Service Adoption Risk Consultant to support clients in evaluating the security, compliance, operational, and business risks associated with onboarding and scaling new cloud and SaaS services. In this role, you will leverage hands-on AWS experience to assess inherent risk, analyze controls, identify gaps, and produce clear, well-reasoned recommendations. This role requires technical literacy across the AWS ecosystem, risk/control evaluation, structured thinking, and strong documentation skills.
Key Responsibilities
AWS & Technical Expertise
Practical AWS Assessment: Leverage hands-on experience with AWS services (IAM, EC2, S3, VPC, Lambda, CloudTrail, KMS) to evaluate the security posture of proposed cloud architectures.
Service Risk Evaluation: Understand the inherent risks associated with specific AWS service types and SaaS integrations (API-driven workflows, cross-account roles, data residency).
Configuration Analysis: Identify misconfigurations within AWS environments and explain how they deviate from the AWS Well-Architected Framework or introduce enterprise risk.
Security-by-Design: Apply secure-by-design principles and control frameworks to new cloud services to ensure they are resilient and compliant before deployment.
Risk & Governance
Develop or refine cloud/SaaS adoption frameworks, risk scoring models, and tiering methodologies specifically for AWS environments.
Ensure adoption decisions align with enterprise policies (e.g., authentication standards, encryption requirements, data retention).
Partner with Enterprise Architecture to confirm alignment with security patterns and AWS-specific integration standards.
Stakeholder Engagement
Facilitate risk review meetings across InfoSec, Legal, Procurement, Privacy, and Architecture.
Translate complex AWS technical findings into clear business impact and decision options for non-technical stakeholders.
Required Qualifications
4+ years of experience in cloud security, third-party risk, SaaS vendor evaluations, or cybersecurity consulting.
Hands-on Experience: Direct experience configuring, managing, or auditing AWS services (e.g., managing IAM policies, S3 bucket permissions, or VPC security groups).
AWS Certification: Must hold at least one active AWS Certification (e.g., AWS Certified Solutions Architect - Associate or AWS Certified Security - Specialty).
Documentation Literacy: Experience reviewing vendor security documentation (SOC reports, CAIQ/CSA, ISO 27001, FedRAMP packages) and mapping them to cloud controls.
Communication: Strong stakeholder facilitation skills-able to synthesize and present risk recommendations clearly to leadership.
Preferred Qualifications
Experience working within regulated industries (Financial Services, Healthcare, or Public Sector).
Advanced understanding of frameworks such as NIST CSF, ISO 27001, SOC, or CSA CCM/STAR.
Additional certifications such as CCSK, CCSP, CISA, or CRISC.
Prior consulting experience or experience with Infrastructure as Code (IaC) risk reviews (e.g., Terraform or CloudFormation templates).
A leading investment bank in Baltimore is seeking an Investment Banking Associate to support the Industrial & Rental Services Group. The role involves industry research, financial modeling, pitch preparation, and mentoring Analysts. Candidates should have 2-4 years of investment banking experience and possess strong quantitative and interpersonal skills. A competitive salary between $150,000 - $170,000 along with a comprehensive benefits package is offered.
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$47k-71k yearly est. 5d ago
Client Onboarding Specialist
Talent Harbor
Service advisor job in Fairfax, VA
🚀 We're Hiring! Client Onboarding Specialist (Onsite - Fairfax, VA)
🕘 Schedule: Monday-Friday, 9:00 AM - 5:00 PM
💰 Pay: $18-$20/hour
🌱 Level: Entry-level / early career
Looking to start or grow your career in a hands-on, people-focused role? This might be for you 👀
We're looking for a Client Onboarding Specialist to join a growing, well-established company in Fairfax, VA. You'll play a key role in making sure every new customer project gets off to a smooth start - working closely with Sales, Operations, and customers every day.
This is a great opportunity if you're organized, reliable, enjoy helping people, and want to learn how a business runs from start to finish.
✨ What you'll be doing
Coordinate new projects from contract to kickoff
Communicate with customers during the onboarding process
Support the Sales team with paperwork and follow-ups
Keep CRM and internal systems accurate and up to date
Partner with internal teams to keep everything moving smoothly
Help ensure a great customer experience from day one
🎯 What we're looking for
1+ year of customer service, admin, or coordination experience
Strong communication and organization skills
Detail-oriented and dependable
Comfortable using multiple systems and learning new tools
Open to feedback and eager to grow 🌱
Able to work onsite in Fairfax, VA
👉 Important: This role is fully onsite. We're looking for candidates who live within ~30 minutes of Fairfax to ensure a comfortable daily commute.
💙 Why join?
Stable, long-standing company
Paid training and support from day one
Growth opportunities
Friendly, team-oriented environment
A role where your work truly matters
$18-20 hourly 1d ago
Client Specialist
Barry's 3.7
Service advisor job in Arlington, VA
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
* Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
*
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
* Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
* Deliver quality protein smoothies and customer service in the Fuel Bar
*
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$50k-89k yearly est. 6d ago
Member Services Representative
Bank-Fund Staff FCU 4.7
Service advisor job in Washington, DC
About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a full-time on-site role which means that on-site work will be expected for each scheduled workday.
Summary:
Provides in-person service to members, including opening accounts, performing account transactions, providing information on products and services, resolving account problems, providing ancillary services and recommending appropriate products and services. Runs a teller window or assists in branch settlement, as needed.
Responsibilities:
Opens new accounts and/or new services, assisting members in completing and signing the necessary documents to open new accounts or related products. Receives initial deposit and ensures new accounts are properly processed. Operates within accuracy, policy and procedural guidelines. Develops proficiency in tasks related to branch operations and participates in branch meetings.
Resolves routine problems for members pertaining to products and services provided by the Credit Union. Serves as a liaison between the member and the Credit Union, ensuring members are served in a timely and complete manner. Collects pertinent data, finds out the answers and reports findings to the inquiring party. Refers members to a supervisor, manager or director if unable to solve the problem or provided requested information.
Achieves individual sales goals and sets an example in the area of sales for the Account service Representatives to follow. Creates and maintains a Sales PACT Culture by cross-selling to enhance and secure customer relationships. Uses needs-based selling to meet members' financial objectives and refers sales opportunities to other departments, when appropriate.
Summarizes and documents all member interactions in the Customer Relationship Management (CRM) system and handles all documents in accordance with Credit Union procedures.
Issues new plastic cards to members following all procedures for each type of card. Initiates investigation of lost/stolen ATM, credit, or check card from members and refers to appropriate department for completion.
Must ensure all BSA training is updated and in compliance with all NCUA regulations.
On a rotational or as needed basis, serves as the initial point of contact on the Branch Information Desk, assisting members and/or directing them to other individuals, as appropriate.
Participates in outbound Relationship Calling and identifies and refers sales opportunities to other departments, when appropriate.
Assists with branch promotions. Maintains supplies and promotional materials, ensuring display racks are adequately stocked with the most current brochures, bulletins and newsletters. Participates in branch meetings.
Provides notary services and directs members to authorized staff for signature guarantee.
Generates letters and miscellaneous communications as needed.
Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrate knowledge and understanding of the BSA and OFAC, including the immediate reporting of unusual or suspicious activity to the Risk Management Department. Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations.
Ensure the Credit Union's safe harbor protections as allowed by the BSA. Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR. Maintain awareness of, and immediately report to the Compliance Officer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR. Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations.
Successfully participate in annual Information Security refresher training. Comply with the Information Security Policy, including the immediate reporting of unusual or suspicious activity to management and the Information Security Officer. Follow all procedures to protect company computers from viruses, and to maintain the security and confidentiality of Credit Union data.
Adheres to Service PACT philosophy and standards, including standing while serving members at the Information and or Resource Center or by walking the branch floor.
Runs a teller window or assists with branch settlements, as requested.
Performs other work-related duties as assigned by the Manager and or Assistant Branch Manager.
Requirements
Minimum Qualifications or Knowledge, Skills and Abilities Required
Education:
College Degree in related field or equivalent combination of Education and Experience and or sales experience preferred.
Without college degree: one year teller experience or 2 years customer service/sales.
Additional Qualifications:
Strong problem-solving abilities with the ability to think independently.
Excellent Customer Service and Communications Skills
Aptitude for working with numbers
Problem solving ability
Basic knowledge of personal computers and related office software.
Ability to work flexible schedule as required.
For internal purposes, this position is graded as NE-6.
The anticipated annualized base salary range for this position is $50,000 to $62,000. Final base salary for this role will be based on the individual's job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.
$50k-62k yearly 6d ago
Customer Service Representative
Circle K Stores, Inc. 4.3
Service advisor job in Frederick, MD
Shift Availability
Flexible Availability
Job Type
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Gives assistance and offers suggestions or recommendations to the customer.
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code.
Facility Condition: Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Merchandising: Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
* Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
* Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls: Controls merchandise, cash shortages, and other selling expenses.
* Assists in maintaining proper inventory levels and shift audits.
Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances.
* Notifies the Store Manager of any sales, cash or inventory discrepancy.
* Follows Company and/or brand guidelines for product breakage or spoilage.
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
* Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative: Keeps an accurate record of all shift and timekeeping paperwork.
May take inventory of supplies and equipment.
Attends job-related meetings (may be required to work irregular hours).
Provides regular and predicable onsite attendance.
Performs other duties as assigned by the Store Manager.
JOB REQUIREMENTS:
High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
Ability to work as scheduled including arriving to work on time.
Ability to communicate information and ideas so others will understand.
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
Able to reach overhead for objects
Ability to bend and twist at waist
Ability to communicate orally
Ability to operate a cash register and/or computer keyboard
Ability to stoop, kneel, squat, bend, push, and pull
Ability to work alone
Be exposed to occasional noise
Ability to stand and/or walk for an entire shift
May require climbing a ladder to store and retrieve materials or place and remove signs
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
Exposure to occasional noise.
Work with minimum direction and periodic supervision.
ACKNOWLEDGMENT
This indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this . As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Hiring Range: $16.00 to $16.50
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$16-16.5 hourly 6d ago
Dispatcher of Moving Services
Alchemy Global Talent Solutions 3.6
Service advisor job in Woodbridge, VA
Dispatcher - Woodbridge, VA
Alchemy is looking for a highly organized and detail-oriented Dispatcher to join a well-known moving and relocating firm in Woodbridge, VA. This function is critical for assuring efficient scheduling and coordination of moving personnel, maximizing efficiency, and providing excellent service. If you have experience dispatching in the moving, logistics, or transportation industries and thrive in a fast-paced atmosphere, this is an excellent opportunity to advance your career.
What You'll Be Doing:
Schedule and dispatch moving personnel, drivers, and equipment based on customer requests and job specifications.
Communicate with personnel every day to provide updates, resolve difficulties, and assure timely service.
Monitor daily schedules and alter routes or assignments as needed to improve efficiency.
Maintain clear communication with clients about service times, delays, and any necessary changes.
Dispatch software allows you to track and document task details, personnel assignments, and service status.
Resolve schedule difficulties and last-minute modifications while maintaining high client satisfaction.
Collaborate with the operations and sales departments to align dispatch schedules with business requirements.
Ensure adherence to safety requirements, company policies, and industry standards.
Keep precise records of mileage, fuel consumption, and task completion reports.
Provide great customer service by responding to requests and resolving any service concerns.
Collaborate with management to improve dispatch operations and overall productivity.
Assist with other administrative chores such as scheduling and logistics as needed.
What We're Looking For:
Experience in dispatching within the HHG or moving industry is preferred.
Strong organizational and multitasking skills are required to effectively handle different schedules and personnel.
Excellent communication skills for working with drivers, personnel, and customers.
Ability to address problems and adjust to schedule changes or unforeseen delays.
Proficient with dispatch software, CRM systems, and Microsoft Office Suite.
Availability to work flexible hours, including early mornings and weekends, depending on company requirements.
Interested? Reach out to Alchemy Global Talent Solutions today!
$28k-35k yearly est. 5d ago
Field Customer Service Rep
Bradyplus
Service advisor job in Upper Marlboro, MD
Field Service Rep We are in search of a Field Service Representative who works with customers in the multi-family housing industry to provide operational solutions for their maintenance supply needs. The FSR supports inventory management, placing orders, product consultation and problem solving. He or she will serve as the customer's primary operational contact and will ensure complete satisfaction with deliveries, products, and services.
Responsibilities Include:
Provide stellar customer service as the primary contact for the inventory and service needs of Onsite Properties customers (property
managers, service managers, engineers, etc.)
Travel daily throughout MD, DC, and VA to assigned customer locations.
Manage inventory levels at customers' shops including cycle-counting inventory, and either ordering product from Daycon Products or T2
vendor as required to bring inventories back in line or placing 'pick-up' orders to fix any overstock positions or incorrect product.
Provide order information in a timely fashion, to allow the highest level of coordination with the Daycon distribution team.
Support with ensuring timely and accurate deliveries.
Execute the Onsite Properties script to include review of seasonal items, review of special projects and special orders; Partner with Outside
Sales as needed to ensure alignment and opportunities for account growth.
Work with Onsite Properties detailer team to set up new client shops as required.
Partner with Daycon Procurement team to ensure the accuracy of stocking positions on hardware.
Maintain and update the accuracy of onsite labels.
Provide reports and information as requested in a timely manner.
Provide ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement.
The Ideal Candidate Will Have:
1-3 years of experience with trade work, such as plumbing, electrical, HVAC
Ability to professionally engage with customers in the field and by phone.
Willingness to spend the majority of your workday with local travel throughout MD, DC and VA
Computer proficiency includes Outlook, Word, and basic Excel.
Keen attention to detail and organizational skills
Basic math skills - multiplication, division, fractions
Effective oral and written communication skills
Ability to work independently and as a team.
A valid Driver's License and safe driving history
Frequent sitting, standing, and walking.
Occasional lifting of up to 50lbs, rare push/pull of up to 75lbs. stand
Compensation & Benefits
The pay range for this role is $50,000-$55,000/year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ***************** .
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
$50k-55k yearly 6d ago
Customer Service Representative
Arata Expositions 4.1
Service advisor job in Gaithersburg, MD
We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities:
Draft correspondences and other formal documents
Plan and schedule events
Assist onsite at Tradeshows and Conferences
Answer inbound telephone calls
Develop and implement organized filing systems
Perform all other office tasks
Qualifications:
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Proficiency in Microsoft Office
Requirements
Must be available to travel
Must be available to work occasional weekends/evenings
Must have a driver's license and car
Must be available to work overtime
$29k-35k yearly est. 6d ago
Personal Lines Insurance CSR
Summit Bridge Partners 4.5
Service advisor job in Baltimore, MD
Personal Lines Client Service Representative
A well-established insurance agency in Baltimore is seeking a proactive and detail-driven professional to join their personal lines team. This position is ideal for someone with a foundation in property and casualty insurance and a passion for providing excellent support to both internal teams and policyholders. You'll work closely with internal account managers, insurance carriers, and individual clients to ensure timely and accurate service for policies related to home, auto, and personal liability protection.
Key Responsibilities
Deliver responsive and high-quality service to clients via phone and email
Assist with the intake, processing, and follow-up for policy updates, changes, and new account setup
Maintain and update service records, documentation, and internal systems accurately
Support service team in reviewing incoming policy data and troubleshooting issues
Prepare routine correspondence, coverage summaries, and support documents
Respond to carrier and client information requests in a timely, professional manner
Help with premium comparisons, policy placement options, and remarketing efforts when needed
Qualifications
2+ years of insurance experience required (personal lines)
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $50,000 to $70,000
Full benefits package including health, dental, vision insurance and retirement contributions
$50k-70k yearly 4d ago
Express Services Specialist
Aptask 4.4
Service advisor job in Washington, DC
About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $20-$23/Hr
Job Description:
Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQ's service agreement with client "Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Invest proper effort and QC approach to deliver highest quality work and service
Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Expected to uphold the Standards of Service and best practices developed by EPIQ
Top Required Skills:
Mailroom & Printing-copy experience
Back up hospitality
Responsibilities:
Provide comprehensive administrative support to the Office Administrator.
Collaborate closely with the office administrative team, including HR, Recruiting, Operations & Management.
Event planning.
Prepare expense reports and process invoices.
Provide administrative support to ensure efficient office operations: ordering business cards, updating maps, intranet pages, and tracking expenses.
Provide support in managing visiting attorney offices and shared office spaces.
Skilled in MS Office; Word, Outlook, Excel and Adobe.
Create, revise, and format documents as per requirements.
Maintain both physical and digital filing system, including data entry and electronic file organization.
Assist with coordinating meeting logistics, including room setup and catering.
Provide Receptionist Service.
Maintain flexibility to meet deadlines and adapt to changing priorities.
Contribute to special projects as needed.
Qualifications
High school diploma required; some college preferred.
Demonstrated initiative, highly organized and detail oriented.
Possess strong interpersonal and time-management skills.
Excellent written and verbal communication skills
Strong technical skills: Microsoft Office Suite, Proficient with Excel, Chrome River a plus
Comfortable with calendar management and scheduling.
Exemplary customer service and collaborations skills, with the ability to work well within a team.
Demonstrate initiative, independent thinking and creative problem solving.
Proven ability to work independently while maintaining a high level of efficiency.
Capability to handle multiple tasks simultaneously and see projects through to completion.
Ability to work after hours when needed for events.
Ability to walk, bend, kneel, stand, and/or sit for an extended period.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$20-23 hourly 4d ago
Customer Service Specialist
AJ Madision
Service advisor job in Tysons Corner, VA
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
Support and provide immaculate service to customers in person
Provide timely and accurate information to customer inquiries in a fast-paced environment
Build rapport with customers and engage with them in an inviting, friendly, and professional manner
Process customer orders and changes, according to corresponding policies and procedures
Complete precise data entry
Escalate unresolved issues in a timely manner, following policies and procedures
Research required information using all available resources to satisfy customer inquiries
Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
A minimum of 4 years' experience working in a customer service role
Superb communication skills, written and verbal
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
Excellent time management skills
Must be able to prioritize tasks efficiently with minimum direction
Detail and customer service centric
$25k-33k yearly est. 3d ago
Customer Service Representative
Carroll Independent Fuel Company 4.1
Service advisor job in Annapolis, MD
The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.
Principal Duties and Responsibilities:
Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
Respond to all customer requests in a timely manner.
Support and follow all safety and security initiatives.
Ensure proper cash handling with the operations of the POS and cash bank procedures.
Adhere to all store operations procedures, policies and guidelines.
Properly execute up-selling initiatives and provide a value to the customer.
Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
Effectively communicate with store management and team members.
Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
Adhere to all Food Service Program procedures, standards and sanitation requirements.
#cashier#retailjobs#ind HM
Minimum Knowledge, Skills and Abilities:
Must be at least 16 years old
Strong focus on customer service and working with people
Strong commitment to teamwork
Strong communication skills, including the ability to professionally communicate verbally to customers
Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
Flexible and adaptable to change
Ability to handle difficult situations professionally
Ability to lift up to 50 lbs.
Reliable transportation
Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or dealing products.
Spends the majority of the shift standing with frequent bending and lifting.
In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations
$33k-39k yearly est. 6d ago
Customer Service Representative - State Farm Agent Team Member
Connie Snook-State Farm Agent
Service advisor job in Frederick, MD
Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$28k-36k yearly est. 6d ago
Customer Service Dispatcher
Quick Servant Company, Inc.
Service advisor job in Columbia, MD
Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD.
This position is on-site.
Summary
We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia, MD. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence.
Responsibilities
Coordinate daily dispatching of service technicians to ensure timely response to customer needs.
Utilize transportation management systems to optimize routing and scheduling.
Communicate effectively with technicians and customers to provide updates and resolve issues.
Monitor fleet performance and manage logistics for efficient operations.
Maintain accurate records of dispatch activities and service requests.
Collaborate with team members to improve dispatch processes and efficiency.
Analyze data to identify trends and enhance service delivery.
Ensure compliance with safety regulations and company policies.
Qualifications
Proven experience in customer service, dispatching, or logistics management.
Strong communication skills with the ability to interact professionally with clients and team members.
Familiarity with GPS technology is a plus.
Familiarity with the Restaurant industry is a plus.
Excellent organizational skills with attention to detail.
If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission.
Job Type: Full-time
Benefits:
Company paid Medical, Dental, Vision, & Life Insurance
401(k) matching
Employee assistance program
Employee discount
Paid time off
Vision insurance
Application Question(s):
To ensure we're aligned, could you share what salary range you're targeting for this role?
Experience:
Customer service: 2 years (Required)
Dispatching for a service industry: 2 years (Required)
Ability to Commute:
Columbia, MD 21046 (Required)
Work Location: In person
$29k-38k yearly est. 1d ago
Customer Service Agent and Administrative
BCI Acrylic Independent Dealers
Service advisor job in Frederick, MD
About Us Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We're looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company's continued growth.
Position Overview
We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.
Key Responsibilities
Serve as the first point of contact for incoming calls, emails, and customer inquiries.
Schedule appointments, manage calendars, and confirm customer consultations.
Provide administrative support to project managers, sales staff, and leadership.
Update and maintain files, CRM systems, and project documentation.
Track and process incoming leads, ensuring proper handoff to sales teams.
Participate at local home shows to represent our company, educate customers, and set appointments.
Support warehouse office operations with ordering supplies and coordinating deliveries.
Ensure professional, timely, and courteous communication with clients and partners.
Qualifications
2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
Strong organizational skills with attention to detail.
Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
Excellent phone and email communication skills.
Ability to prioritize and manage multiple tasks in a deadline-driven environment.
Positive attitude and team-oriented mindset.
What We Offer
Competitive hourly pay based on experience.
Full-time, stable position with growth opportunities.
Supportive team environment in a reputable, growing company.
Health and PTO benefits (if planned to be provided).
$25k-33k yearly est. 6d ago
Residential Service Associate
The Tower Companies 4.0
Service advisor job in Silver Spring, MD
Resident Service Associate
Reports to: Property Manager, The Pearl
Position Type: Full Time
Objective:
The Tower Companies seeks a dynamic, driven individual to serve as the Resident Service Associate of The Pearl, a premier Class A luxury apartment community in downtown Silver Spring, Maryland. At the edge of Rock Creek Park, the Pearl is a short walk to the Metro's Red Line. The building is beautifully designed by Baltimore-based architects, Design Collective, and is filled with light and natural materials. Living at The Pearl provides residents with innovative ways to revitalize their minds and bodies by offering a peaceful retreat from the hustle and bustle of everyday life. A place to find balance, be happy and Live Wisely! The Pearl offers a luxurious experience, while maintaining Gold LEED certification. Sustainability is a hallmark of this Tower asset. The Pearl is a part of the larger Blairs District, which consists of 4 high-rise buildings, 80 townhouse units, retail and an office building on a 27-acre campus.
As a Residential Service Associate, you serve as the front-line Tower ambassador to our new and current residents at The Pearl. You are helping to build a community, one resident at a time! You take a genuine interest in those around you and representing Tower to the best of your abilities. You enjoy providing top tier customer service to all. You build trust the residents need to feel taken care of. You take pride in your residents, your community, your sales office, your coworkers, and most importantly, yourself and your work!
Key Responsibilities:
As a Residential Service Associate, you are empowered to make things happen every day at The Pearl! Prepare to give your guests an incredible client experience they will not forget! Be the difference! The Residential Service Associate responsibilities include but are not limited to:
Know the residents and building and exceed resident expectations by anticipating their needs.
Monitor resident (and building) service requests to ensure timely completion and do daily follow up calls upon completion to ensure resident satisfaction; identify and report emerging trends.
Monitor common areas inside and outside the building by checking for cleanliness and functionality of all equipment (e.g., coffee machine, electronics, fitness equipment); monitor trash & compactor, garages, parking lot, and recycling programs as needed; Submit and track service requests, as needed.
Manage resident communications such as preparing community messages, warning and lease violation letters and announcing these messages as well as service interruptions and scheduled maintenance.
Collaborate in execution of monthly resident lifestyle events and District-wide events (evening hours required).
Administer resident and visitor parking, fob activations/reservations, amenity reservations (schedule, charges, pre- and post-inspections), and schedule elevator reservations.
Receive and process fair housing and accommodation requests and transfer requests; submit for approval and follow through to completion & resident satisfaction
Resolve resident issues and concerns professionally and promptly. Own issues as they arise and ensure follow up for all matters.
Ensure follow up needed to ensure residents are adhering to lease agreement, policies and procedures.
Respond to on-site emergencies, as needed, within a reasonably short response time.
Support the financial performance of the property in accordance with the established budget. Maximize additional income by selling services and accurately charging fees (e.g., amenities, hospitality suites, parking, pets, and printers).
Support, cultivate and maintain a strong high level professional relationship with the Concierges, Sales, Finance and Maintenance Teams - keep concierges well informed, monitor incident reports and follow-up as needed; Monitor vendors' actions on site and coordinate escorts for occupied apartments.
Create an operating environment that assures consistent resident engagement, yields outstanding customer satisfaction ratings and community reviews.
Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day.
Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings.
Walk available or targeted apartments to ensure they are rent-ready.
Support future residents before and during the move- in process - do a final walk-through of the apartment, schedule elevator reservations, contact resident within 72 hours of move, complete and collect move-in inspection checklists, and coordinate with maintenance as necessary. Be ready on move-in day (keys, checklist, a welcoming smile).
Other duties and responsibilities as assigned by the Property Manager. Perform work outside this position as assigned by the Property Manager to facilitate the efficient operation of The Blairs, not to exceed fifty percent of working time.
Position Requirements & Qualifications:
A minimum of 2 or 3 years of full time successful work experience in a customer service role
A commitment to excellence and an elevated service experience as demonstrated through positive words and actions.
Strong command of the English language; verbal and in writing
Determined, persistent and consistent follow up actions until issues are resolved.
Ability to diffuse difficulty situations by employing customer service strategies and maintaining a positive attitude of service.
Outstanding work ethic; reliable, on time, trusted to work independently
Maturity and grace in all situations; discernment to know when to escalate an issue to management.
Coachable and teachable with a strong desire to learn and stay current in techniques and industry trends
Team oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team.
Social media and computer savvy; able to pick up on software programs easily.
Microsoft Office Suite skills and experience required.
Strong organizational skills and natural detail orientation; maintaining consistent documentation of work utilizing systems provided.
Capable of effectively managing multiple initiatives simultaneously.
Required to work at least one weekend a month in rotation, or as needed and assigned.
Candidates under consideration for hire must submit to and pass a background check and drug screening according to Tower's hiring standards and be willing to work in-office.
Preferred Qualifications include:
College Degree preferred
Multifamily residential experience highly preferred
The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.
If you're interested in this position and working for The Tower Companies, please apply via our candidate portal at ******************************* No phone calls please.
About The Tower Companies
For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.
$28k-38k yearly est. 1d ago
Customer Service Representative
Caliber Collision Repair Services 3.7
Service advisor job in Upper Marlboro, MD
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service
How much does a service advisor earn in Bethesda, MD?
The average service advisor in Bethesda, MD earns between $33,000 and $112,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Bethesda, MD
$61,000
What are the biggest employers of Service Advisors in Bethesda, MD?
The biggest employers of Service Advisors in Bethesda, MD are: