Service advisor jobs in Brownsville, TX - 316 jobs

Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal. Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Education and/or Experience High school diploma or GED; 1 to 3 months of related experience and/or training; Candidates with an equivalent combination of education and experience will also be considered. Valid Texas Driver License Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance About Us: At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!

Job DescriptionService Advisor - Clark Knapp Honda | Pharr, TX Are you passionate about people and cars? Clark Knapp Honda is looking for an energetic and customer-focused Service Advisor to join our award-winning team in Pharr, TX. As a Service Advisor, you'll be the bridge between our valued customers and our expert technicians-ensuring each guest receives top-tier service and care. We're proud to offer competitive pay, generous benefits, and real opportunities for growth in a family-owned dealership that's been trusted in the Rio Grande Valley for over 30 years. What You'll Do: Greet and consult customers on their vehicle service needs. Recommend maintenance and repair services with clarity and honesty. Coordinate with service technicians to ensure timely and accurate repairs. Communicate status updates with customers throughout the service process. Deliver a first-class customer experience that reflects the Clark Knapp Honda standard. What We're Looking For: Excellent communication and customer service skills. Previous experience in an automotive service role preferred. Ability to work in a fast-paced, team-oriented environment. A drive to exceed customer expectations and grow professionally. Why Clark Knapp Honda? Competitive Pay - Rewarding performance and experience. Generous Benefits - Medical, dental, vision, 401(k), paid time off, and more. Career Growth - We promote from within and invest in training. Family-Owned & Operated - Join a team that treats you like family. Positive Work Environment - Supportive leadership and a strong team culture.

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public. Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested. Requirements Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening. Must pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Service Advisor - Automotive At Toyota of Pharr, we're looking for a Service Advisor who is passionate about providing an exceptional customer experience. You'll be the vital link between our customers and our service technicians - ensuring every guest feels welcome, informed, and confident that their vehicle is in good hands. If you excel at communication, thrive in a fast-paced environment, and take pride in delivering world-class service, we invite you to join our award-winning team. Key Responsibilities Greet customers promptly and courteously - a positive attitude makes all the difference! Listen carefully to customer concerns and clearly communicate repair needs to technicians. Recommend additional services using a transparent, customer-focused approach. Prepare accurate repair and maintenance estimates. Follow all dealership policies regarding vehicle care and safety. Keep customers updated on repair progress and timelines. Manage and explain extended warranty options. Inspect completed work to ensure repair quality and accuracy. Notify customers when vehicles are ready for pickup. Review completed repairs and costs with customers clearly and professionally. Resolve minor customer concerns with empathy and efficiency. Keep the Service Manager informed of any potential issues. Maintain top-tier Customer Satisfaction Index (CSI) scores in alignment with Toyota standards. Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan Basic Life Insurance Accident & Critical Illness Coverage Short-Term Disability Paid Training & Development Employee Vehicle Purchase Program About Toyota of Pharr At Toyota of Pharr, part of South Texas Auto Group, we're committed to excellence - in our vehicles, our service, and our people. We believe in creating an environment where employees can grow, achieve, and make a difference. If you're ready to advance your career in the automotive industry and become part of a customer-focused, high-performing team - apply today and drive your future with Toyota of Pharr!

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer. About Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.

The Service Consultant is instrumental in maintaining the customer ownership retention cycle intact by facilitating personalized service, advocating for the customer and encouraging the purchase of dealer-approved products and services, and new vehicles as appropriate. Service Consultants will intake customer vehicles into the dealership's service department for needed maintenance and repairs by collaborating with them to identify operating concerns and then recording those concerns and other services accurately on the repair order. Throughout the service visit, the Service Consultant will keep the customer apprised of progress and any significant changes, like additional work needed or delays, until delivery is made and payment for services received. Additionally, Service Consultants follow-up with each customer the following day to gauge satisfaction with the overall visit and schedule any comeback visits quickly. Qualifications Education High school diploma or the equivalent. Licenses Driver's License Specialized One year of dealership service department work experience required or three years of other sales experience, or a combination of both. Other Ability to read and comprehend instructions and information. Professional personal appearance. Utilize professional language and excellent communication skills (telephone, email, text, voicemail, etc.). Ability to meet company's production and quality standards. Ability to converse in the Spanish language. Mathematical skills. Computer and software utilization skills. Good physical mobility. Ability to handle constant interruptions and remain focused. Be able to work varying schedules with extended hours in early morning, late evening and though lunch hour as required. Physical Requirements Surroundings Spend time indoors in air-conditioned areas and outdoors in the environment with varying weather conditions and moving about the shop and parking lot. Sitting On a regular basis Standing On a regular basis Walking On a regular basis Bending, twisting and/or stooping On a regular basis Kneeling and/or Squatting On a regular basis Lifting 10 lbs. to 25 lbs. infrequently Reaching and/or lifting overhead On a regular basis Climbing Stairs on occasion Repetitive hand/finger movement On a regular basis Grasping/grabbing with hands On a regular basis Pushing and Pulling On a regular basis Expectations General Expectations Devote himself/herself to insuring complete satisfaction to customers. Receive customers quickly with courtesy and efficiency, establishing good rapport and trust. Answer questions accurately and effectively. Determine customer concerns by asking questions and listening, then recording each of the complaints by line on the work order with supporting details that allow the technician to identify and correct the concern. On each visit, utilize the Multi-point Vehicle Inspection to position our dealership as the expert on vehicle maintenance and repair with each customer. Use available selling tools we provide to help identify and demonstrate these needs. Sell vehicle maintenance as per the manufacturer's recommended schedule, demonstrating the need for each item (time & mileage selling). Likewise, sell the jobs discovered in the MPVI with emphasis on performing the jobs on this visit. Record declined work and reason(s). Use service telephone skills and selling procedures to encourage calling customers to bring their vehicles to our shop for servicing. Be positive, downplay any situation when diagnosis has not been done, and offer your expertise in inspecting the vehicle with the customer to determine whether repairs are called for. To sell additional jobs, discuss the various payment methods available to customers, including their applying for credit with dealer approved outside lenders. Explain our service appointment system and work-flow through the shop so that an expected length of time for repairs can be established, as well as associated costs. All work must have the customer's authorization before work can begin. Understand our DMS and Customer Relationship Management system as it relates to customer records, scheduled activities and customer engagement. Verify and update customer information on each visit. Maintain the dealership's service follow-up system for "progress updating" and "after service visit" with each customer. A plan of contact must be discussed and agreed to between both parties during write-up, and all available methods of contact utilized with each customer (telephone, voicemail, text, email, etc.). Be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service. Apologize quickly and sincerely, first, then attempt to resolve concerns before involving management with routine issues. Consult with technicians and shop foreman to obtain information on needed maintenance and repairs. Keep support staff apprised of your work and vacation schedule, and time away from your office so that they can adjust the appointment system and advise customers appropriately in your absence. Work as a team with the service staff and other departmental staff members. Interact well with others and be a positive influence on employee morale. Do not diminish or degrade fellow employees, nor our products or services, especially with customers. If a failure occurs, it is really Tipotex Chevrolet that failed in the customer's eyes, so apologize for the organization and seek to redress the concern(s) quickly. Always work your scheduled shift and be punctual. Do not change your shift without management approval. Adhere to the company's notification policy on tardiness and absences. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Have strong organizational skills. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Participate in performance management and any training offered. Always complete manufacturer training on time for your role in the dealership. Understand the terminology of the business and keep abreast of technology changes in products and services. Read new and updated service bulletins daily and know the manufacturer's service policies and procedures for warranty and service agreements. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Attend company meetings as required and actively participate when appropriate. Understand and follow work rules and procedures. Have a good understanding of the Tipotex Playbook (handbook) and maintain access to the document for reference purposes. Uphold the company's non-disclosure and confidentiality policies and agreements. Job-Specific Expectations Produce accurate estimates for any repairs. Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Enter jobs into the dispatch system as appropriate. Prior to the start of a repair job, especially recalls, ascertain that we have the parts available. When parts must be ordered (special order requests or SOR's), provide customers with accurate estimates of part arrival. Actively work the SOR list to get parts installed. Help with diagnosing customer concerns correctly and accurately by describing them on the repair order and utilizing "concern verification" forms as appropriate. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Perform cashiering functions on service transactions. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Start and finalize repair orders for warranty, customer paid, and internal repair. Each job must be detailed and have the 3C's (complain, cause and correction), all parts used in the repair and any sublet charges associated. As a repair order is a legal document, extreme care should be taken to insure each job is accurately recorded. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes, or additional work that is required. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to keep expectation levels appropriate. Always set the customer's next appointment with their active participation in the appointment scheduler to include date, time and scope of work. Perform a quality control check on each customer vehicle to confirm maintenance services have been completed and the vehicle is free of stains, smudges and/or changes to settings (seats, radio, etc.) before notifying them of it being ready to pick up. When a customer vehicle is transferred or reassigned from one Service Consultant (or Body Shop Estimator) to another, the "new" consultant should contact the customer immediately to introduce themselves as the new point of contact and answer any questions they may have. Specifically, for transfers from the Body Shop, have their representative explain services they performed prior to delivery unless you can competently do this yourself and answer questions. Actively solicit CSI Survey responses and favorable social media posts from our customers.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. FULL-TIME Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Requirements Must have a valid Texas Driver's license with an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening. Must pass a background check screening

Job Description We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction. **Qualifications:** - High school diploma or equivalent required; associate degree preferred - Previous experience in a customer service role, preferably in an automotive service environment - Strong communication and interpersonal skills - Knowledge of automotive systems and maintenance services - Ability to multitask and work in a fast-paced environment - Proficiency in computer systems and software **Responsibilities:** - Greet customers and assist them with determining their service needs - Schedule service appointments and communicate with customers throughout the process - Advise customers on necessary services based on vehicle inspections and manufacturer recommendations - Provide estimates for services and obtain customer approval - Coordinate with technicians to ensure timely completion of services - Resolve customer complaints and issues in a professional manner - Maintain customer records and service history accurately in the system - Stay updated on product knowledge, manufacturer updates, and service procedures **Additional Requirements:** - Valid driver's license (at least 3 consecutive years) and clean driving record - Willingness to participate in training and development opportunities - Ability to work a flexible schedule, including weekends - Commitment to providing exceptional customer service and building customer loyalty.

Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

Job DescriptionService Advisor - Automotive At Toyota of Pharr, we're looking for a Service Advisor who is passionate about providing an exceptional customer experience. You'll be the vital link between our customers and our service technicians - ensuring every guest feels welcome, informed, and confident that their vehicle is in good hands. If you excel at communication, thrive in a fast-paced environment, and take pride in delivering world-class service, we invite you to join our award-winning team. Key Responsibilities Greet customers promptly and courteously - a positive attitude makes all the difference! Listen carefully to customer concerns and clearly communicate repair needs to technicians. Recommend additional services using a transparent, customer-focused approach. Prepare accurate repair and maintenance estimates. Follow all dealership policies regarding vehicle care and safety. Keep customers updated on repair progress and timelines. Manage and explain extended warranty options. Inspect completed work to ensure repair quality and accuracy. Notify customers when vehicles are ready for pickup. Review completed repairs and costs with customers clearly and professionally. Resolve minor customer concerns with empathy and efficiency. Keep the Service Manager informed of any potential issues. Maintain top-tier Customer Satisfaction Index (CSI) scores in alignment with Toyota standards. Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan Basic Life Insurance Accident & Critical Illness Coverage Short-Term Disability Paid Training & Development Employee Vehicle Purchase Program About Toyota of Pharr At Toyota of Pharr, part of South Texas Auto Group, we're committed to excellence - in our vehicles, our service, and our people. We believe in creating an environment where employees can grow, achieve, and make a difference. If you're ready to advance your career in the automotive industry and become part of a customer-focused, high-performing team - apply today and drive your future with Toyota of Pharr!

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Qualifications High School or General Education Degree (GED); and six months to one year related experience and/or training; or equivalent combination of education and experience. Valid Texas driver license Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance About Us: At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!

The Service Consultant is instrumental in maintaining the customer ownership retention cycle intact by facilitating personalized service, advocating for the customer and encouraging the purchase of dealer-approved products and services, and new vehicles as appropriate. Service Consultants will intake customer vehicles into the dealership's service department for needed maintenance and repairs by collaborating with them to identify operating concerns and then recording those concerns and other services accurately on the repair order. Throughout the service visit, the Service Consultant will keep the customer apprised of progress and any significant changes, like additional work needed or delays, until delivery is made and payment for services received. Additionally, Service Consultants follow-up with each customer the following day to gauge satisfaction with the overall visit and schedule any comeback visits quickly. Qualifications Education High school diploma or the equivalent. Licenses Driver's License Specialized One year of dealership service department work experience required or three years of other sales experience, or a combination of both. Other Ability to read and comprehend instructions and information. Professional personal appearance. Utilize professional language and excellent communication skills (telephone, email, text, voicemail, etc.). Ability to meet company's production and quality standards. Ability to converse in the Spanish language. Mathematical skills. Computer and software utilization skills. Good physical mobility. Ability to handle constant interruptions and remain focused. Be able to work varying schedules with extended hours in early morning, late evening and though lunch hour as required. Physical Requirements Surroundings Spend time indoors in air-conditioned areas and outdoors in the environment with varying weather conditions and moving about the shop and parking lot. Sitting On a regular basis Standing On a regular basis Walking On a regular basis Bending, twisting and/or stooping On a regular basis Kneeling and/or Squatting On a regular basis Lifting 10 lbs. to 25 lbs. infrequently Reaching and/or lifting overhead On a regular basis Climbing Stairs on occasion Repetitive hand/finger movement On a regular basis Grasping/grabbing with hands On a regular basis Pushing and Pulling On a regular basis Expectations General Expectations Devote himself/herself to insuring complete satisfaction to customers. Receive customers quickly with courtesy and efficiency, establishing good rapport and trust. Answer questions accurately and effectively. Determine customer concerns by asking questions and listening, then recording each of the complaints by line on the work order with supporting details that allow the technician to identify and correct the concern. On each visit, utilize the Multi-point Vehicle Inspection to position our dealership as the expert on vehicle maintenance and repair with each customer. Use available selling tools we provide to help identify and demonstrate these needs. Sell vehicle maintenance as per the manufacturer's recommended schedule, demonstrating the need for each item (time & mileage selling). Likewise, sell the jobs discovered in the MPVI with emphasis on performing the jobs on this visit. Record declined work and reason(s). Use service telephone skills and selling procedures to encourage calling customers to bring their vehicles to our shop for servicing. Be positive, downplay any situation when diagnosis has not been done, and offer your expertise in inspecting the vehicle with the customer to determine whether repairs are called for. To sell additional jobs, discuss the various payment methods available to customers, including their applying for credit with dealer approved outside lenders. Explain our service appointment system and work-flow through the shop so that an expected length of time for repairs can be established, as well as associated costs. All work must have the customer's authorization before work can begin. Understand our DMS and Customer Relationship Management system as it relates to customer records, scheduled activities and customer engagement. Verify and update customer information on each visit. Maintain the dealership's service follow-up system for "progress updating" and "after service visit" with each customer. A plan of contact must be discussed and agreed to between both parties during write-up, and all available methods of contact utilized with each customer (telephone, voicemail, text, email, etc.). Be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service. Apologize quickly and sincerely, first, then attempt to resolve concerns before involving management with routine issues. Consult with technicians and shop foreman to obtain information on needed maintenance and repairs. Keep support staff apprised of your work and vacation schedule, and time away from your office so that they can adjust the appointment system and advise customers appropriately in your absence. Work as a team with the service staff and other departmental staff members. Interact well with others and be a positive influence on employee morale. Do not diminish or degrade fellow employees, nor our products or services, especially with customers. If a failure occurs, it is really Tipotex Chevrolet that failed in the customer's eyes, so apologize for the organization and seek to redress the concern(s) quickly. Always work your scheduled shift and be punctual. Do not change your shift without management approval. Adhere to the company's notification policy on tardiness and absences. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Have strong organizational skills. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Participate in performance management and any training offered. Always complete manufacturer training on time for your role in the dealership. Understand the terminology of the business and keep abreast of technology changes in products and services. Read new and updated service bulletins daily and know the manufacturer's service policies and procedures for warranty and service agreements. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Attend company meetings as required and actively participate when appropriate. Understand and follow work rules and procedures. Have a good understanding of the Tipotex Playbook (handbook) and maintain access to the document for reference purposes. Uphold the company's non-disclosure and confidentiality policies and agreements. Job-Specific Expectations Produce accurate estimates for any repairs. Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Enter jobs into the dispatch system as appropriate. Prior to the start of a repair job, especially recalls, ascertain that we have the parts available. When parts must be ordered (special order requests or SOR's), provide customers with accurate estimates of part arrival. Actively work the SOR list to get parts installed. Help with diagnosing customer concerns correctly and accurately by describing them on the repair order and utilizing “concern verification” forms as appropriate. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Perform cashiering functions on service transactions. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Start and finalize repair orders for warranty, customer paid, and internal repair. Each job must be detailed and have the 3C's (complain, cause and correction), all parts used in the repair and any sublet charges associated. As a repair order is a legal document, extreme care should be taken to insure each job is accurately recorded. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes, or additional work that is required. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to keep expectation levels appropriate. Always set the customer's next appointment with their active participation in the appointment scheduler to include date, time and scope of work. Perform a quality control check on each customer vehicle to confirm maintenance services have been completed and the vehicle is free of stains, smudges and/or changes to settings (seats, radio, etc.) before notifying them of it being ready to pick up. When a customer vehicle is transferred or reassigned from one Service Consultant (or Body Shop Estimator) to another, the “new” consultant should contact the customer immediately to introduce themselves as the new point of contact and answer any questions they may have. Specifically, for transfers from the Body Shop, have their representative explain services they performed prior to delivery unless you can competently do this yourself and answer questions. Actively solicit CSI Survey responses and favorable social media posts from our customers.

Full-time Description BERT OGDEN BUICK GMC SERVICE ADVISOR Service Advisor Responsibilities · Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention · Return missed phone calls, emails, from customers · Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention · Accurately record issues and data into Dealer Management System. Attention to detail critical · Conduct Transactions w/ system; walk customer through correction and provide summary · Communicate estimated completion time, regular updates and follow through on each customer vehicle · Coordinate the detail of every vehicle prior to delivery · Coordinate the delivery time or pick up with each customer · Follow up with Customer on services provided; ensure they are satisfied with the work performed · Performs other duties as requested Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer. About Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Must be 21 years old or older Must pass a drug test Must pass a background screening High school diploma or the equivalent. Ability to read and comprehend instructions and information. ASE certification preferred. General mechanical skills. Valid Texas driver's license and a good driving record. Manual dexterity.