Sales and Service Consultant
Service advisor job in San Juan, PR
Job Description
Department
Recursos Humanos
Sales consultant
Reports to
German Muñoz
Title
Director of operations
Full time
Part time
Contract
In house
Shift hours:
Operating: Monday to Sunday rotating shifts
Extent
No extent
General purpose
Provide professional advice to current and potential clients, to generate effective sales and meet the sales objectives set by the company; following a process through which it prospects clients, identifies needs, designs a tailored service proposal, provides follow-up and post-sale service that guarantees customer loyalty. Make visits on behalf of the Gustazos Client to the assigned businesses. Guide customers on the services and products offered, handle objections and carry out sales efforts. Complete the surveys related to the visits made. Ensuring a satisfactory service experience for the customer.
RESPONSIBILITIES AND COMPETENCES
Offer advice on products and service to customers.
Increase and provide follow-up to the client portfolio.
Achieve effective sales.
Send the visit form daily.
Report any situation or anomaly that arises during the visits.
Be oriented towards the fulfillment of objectives.
Professional appearance and excellent diction.
Follow-up and negotiation with clients.
Excellence and quality in customer service.
Ability to plan and organize (Efficient time management).
Good verbal and written communication, interpersonal and problem solving.
Possess high professionalism and ability to deal with clients.
Time management, punctuality and sense of urgency.
Dynamic and outgoing with excellent interpersonal skills.
Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
Own vehicle in good condition
Valid driver's license
Cellular equipment
Experience and training in sales strategies and customer service.
Academic requirements
University studies in Business Administration
DEMANDS
I work mostly on the street making visits.
Sitting guiding for approximately 6 hours to be able to successfully fulfill its essential functions.
Exposed to use electronic equipment at all times to perform its functions.
Vision, speaking and listening are required to perform their functions and capable of being understood.
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. ************, ************, ************ Fax. ************
NetSuite Senior Customer Success Advisor
Service advisor job in San Juan, PR
**NOTE THE FOLLOWING PRIOR TO APPLYING:** + **The following Oracle US Hub locations are STRONGLY PREFERRED: Denver, Chicago, Nashville, Austen, Boston as well as Toronto hub in Canada** + **This is a flex role with selected candidates IN OFFICE 2-3 days each week**
+ **Travel is approximately 25%**
**Role Overview:**
The Customer Success (CS) Presales team (Consulting) is responsible for assisting the Direct Sales Organization to maximize Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle. They do this by identifying prospect's business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy. CS Presales team members work with a variety of stakeholders including prospect's C-Level executives and Oracle NetSuite's Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.
This individual contributor role, as a _Customer Success (CS) Senior Advisor_ , brings 10+ years of experience as a successful technology implementation consultant/project manager and 5+ years' Oracle NetSuite implementation experience within a given industry or an IC3 that has developed equivalent expertise. A CS Senior Advisor leverages their experience to support the most complex deals with our Direct Sales teams. This role is responsible for estimating, scoping, solutioning, and pitching a NetSuite solution, providing NetSuite solution and industry expertise, supporting the development of junior resources, and assisting them in the sales cycle. A CS Senior Advisor is expected to participate and/or lead team initiatives.
**KEY RESPONSIBILITIES:**
**Presales Leadership & Deal Strategy**
+ Partner with AEs, SCs, and Delivery resources to lead presales engagement for complex opportunities.
+ Advocate and articulate the SuiteSuccess methodology to prospects and internal teams.
+ Translate customer processes and objectives into accurate SKUs, scope, estimates, and Statements of Work.
+ Deliver compelling, tailored presentations and value propositions to C-suite and operational stakeholders.
+ Navigate complex objections, scope negotiations, and deal risks.
+ Maintain detailed documentation of deal status, solution evolutions, and estimate iterations.
+ Provide structured knowledge transfer to implementation teams to enable successful delivery.
**Industry, Product, & Competitive Expertise**
+ Deepen industry acumen through ongoing education, field engagement, and participation in relevant groups.
+ Contribute to industry-specific content, competitive insights, and CS thought leadership.
+ Expand functional expertise across additional NetSuite modules (e.g., WMS, QMS, FSM, MES, NSAW, NSPB, SuitePeople, eCommerce).
+ Stay current on competitive landscape and market trends.
**Coaching, Mentoring & Cross-Functional Collaboration**
+ Coach and mentor junior team members; articulate teachable points of view and best practices.
+ Partner closely with CS Vertical Leads, Delivery Leads, and Solution Architects to align on strategy.
+ Serve as an advisor to internal teams during early implementation phases when needed.
**Process & Team Improvements**
+ Participate in ongoing CS process improvement initiatives.
+ Identify gaps or opportunities to enhance presales efficiency, deal quality, and cross-team alignment.
+ Conduct lessons-learned reviews and share insights to drive organizational improvement.
+ Support creation of standardized approaches for scoping, estimating, and contracting across industries.
**Preferred Qualifications**
+ Bachelor's degree in business, Accounting, Computer Science, Software Development, or related field.
+ 10+ years of consulting, implementation, or project management experience in technology.
+ 5+ years of hands-on Oracle NetSuite implementation experience (or equivalent IC3-level expertise).
+ Strong preference for industry expertise in:
+ **Food & Beverage**
+ **Process Manufacturing**
+ (Secondary: Discrete Manufacturing)
+ Exceptional influencing, communication, and customer-facing presentation skills.
+ Ability to proactively identify challenges and drive solutions.
+ Demonstrated ability to mentor and coach peers.
+ High level of accountability, professionalism, and collaboration.
+ Ability to manage competing priorities across multiple deals.
+ Flexibility to work in a remote/hybrid environment.
+ Ability to travel up to 25%.
**Responsibilities**
Please see above.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $88,100 to $192,600 per annum.
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Automotive Service Advisor
Service advisor job in San Juan, PR
**A Day in the Life:** on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm The hourly rate for this opportunity is $22/hr **What You'll Do:** + Ensure vendors are performing requested repairs at agreed upon pricing
+ Reviewing a wide range of vehicle repair requests
+ Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
+ Handle repair disputes with national account vendors
+ Validating parts pricing and labor times
+ Guarantee vehicle repairs adhere to company policies and address safety concerns
+ Efficiently drive down vendor cycle time to minimize out of service days
+ Handle phone calls related to vehicles experiencing extensive down time
+ Adhere to goal setting metrics for all job functions
+ Review vehicle repairs
+ Handle phone calls, emails, and chats
+ Working behind a desk
+ Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid
**What We're Looking For:**
+ Highschool Diploma or GED
+ 3 years of previous vehicle maintenance experience
+ Minimum of 4 ASE certifications related to job scope
+ Ability to work remote
+ Fleet experience preferred
+ Automotive vehicle repair background
+ Ability to multitask
+ Negotiation
+ Computer literate
+ Customer service
+ Experience with labor guides
***Ability to work REMOTE - Required to be near Phoenix office***
**What You'll Get:**
+ Remote Work
+ Up to 40% off the base rate of any standard Hertz rental including Friends and Family
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Service Associate
Service advisor job in Guaynabo, PR
Customer Service Associate(s) Accenture is currently seeking Customer Service Associates with a customer service, supply chain, and/or purchasing background to include experience with quotes, returns and/or SAP administrative support.
Responsibilities will include:
+ Manage the end-to-end processes and ensure high quality deliverables
+ Collaborate and coordinate with the stakeholders to gather necessary information
+ Serve as a central point of contact for inquiries and updates
+ Track deadlines and ensure timely submission
+ Review documents for compliance with requirements and standards
+ Maintain accurate records of transactions, return merchandise authorization (RMA) and proposals tracking with vendors.
+ Complete tasks within SAP related to system assignments and part scheduling
Job Requirements
+ Must be a US Citizen
Basic Qualifications
+ Minimum of 1-year of Customer Service, Supply Chain and/or Buyer experience
+ Minimum of 1-year experience with Microsoft Office Suite
Preferred Qualifications
+ Basic understanding of inventory management
+ Familiarity with return management systems
+ Microsoft office experience to include Excel and Word
+ Experience in the A&D industry
Professional Qualifications
+ Excellent communication skills, both verbal and written
+ Strong attention to detail and accuracy in data entry and record-keeping
+ Strong problem-solving skills with the ability to resolve customer issues and vendors disputes effectively
+ Ability to work independently and collaboratively in a fast-paced environment
+ Ability to adapt to changing priorities and manage tasks simultaneously
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Hourly Salary Range
California $19.71 to $31.15
Cleveland $18.27 to $24.90
Colorado $19.71 to $26.88
District of Columbia $21.01 to $28.65
Illinois $18.27 to $26.88
Maryland $19.71 to $26.88
Massachusetts $19.71 to $28.65
Minnesota $19.71 to $26.88
New York/New Jersey $18.27 to $31.15
Washington $21.01 to $28.65
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Evergreen - Customer Service Healthcare
Service advisor job in Caguas, PR
Atento is seeking a dedicated and experienced Customer Service Representative, with a strong background in Sales or Cross Selling. The primary responsibility of this role is to make outbound calls to encourage health plan members to take advantage of an in-home screening as part of their benefits.
The ideal candidate will possess exceptional communication skills, a compassionate demeanor, and a commitment to providing excellent customer service. In this sales healthcare position, you'll inform and guide members about this much-needed healthcare screening service, ensuring they understand its benefits. Candidates must be bilingual (English/Spanish) or just English. This is an onsite position
What would you do in this role:
* Cross-Selling make outbound calls to health plan members to schedule in-home screenings.
* Call centers experience a must.
* Follow scripts at all times.
* Provide detailed information about the screening process and answer any questions members may have.
* Verify and update member information in the database.
* Maintain accurate and detailed records of all interactions with members.
* Collaborate with team members and other departments to ensure a seamless scheduling process.
* Follow up with members as necessary to confirm appointments and address any concerns.
* Adhere to all company policies, procedures, and regulatory requirements.
* Handle sensitive and confidential information with the highest level of professionalism and integrity.
To become part of our team:
* Proven experience in customer service.
* Bilingual proficiency (English/Spanish) at a minimum B2 level in English (both verbal and written).
* Sales or Cross Selling experience is a must
* Strong communication skills with the ability to simplify complex concepts.
* Proficient in using customer service software, CRMs, and standard office tools.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* High school diploma or equivalent required
* Flexibility to work onsite and weekends as required.
Key Competencies:
* Empathy and patience when handling customer concerns.
* Sociable
* Outgoing
* engaging
* Strong organizational skills and the ability to multitask.
* Being able to overcome objections.
* Team-oriented with a customer-first mindset.
Work Environment:
* This position is onsite and includes weekend availability.
* A collaborative and supportive environment with opportunities for growth.
What's in it for you?
* A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
* Endless career opportunities and clear paths for career development
* A competitive salary
* Inclusive perks and benefits, including Employee Discount on cell phone services.
* Opportunity for monthly performance incentives and commissions
* Benefits package (Medical Insurance)
* Joining a team and building a positive relationship of teamwork, trust, and excellence
Call us home:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $11.00 per hour
Expected hours: 40 per week
Benefits:
* Health insurance
* Paid time off
Experience:
* Cross sales: 1 year (Required)
Language:
* English (Required)
Work Location: In person
Merchant Service Consultant (Outside Sales)
Service advisor job in San Juan, PR
Title
Merchant Service Consultant (Outside Sales)
Sales
Reports to
Sales Supervisor
The Merchant Service Consultant is an outside sales position, this role helps businesses succeed by providing them with cutting-edge payment solutions, services, and hardware. In addition, the role involves traveling within Puerto Rico to meet potential clients, perform in-person product demonstrations, and deliver tailored presentations to emphasize key product benefits. You will earn a competitive base salary and commission, along with comprehensive benefits, working for a top payment processing company.
1st Year Total Compensation Package realistic opportunity $35,000 - $50,000
2nd Year Total Compensation Package realistic opportunity $50,000 - $60,000
What we're obsessive about:
Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way.
Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft.
Real people, real problems: We develop solutions to our merchants' real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products.
Duties and Responsibilities:
Customer Relationship Management: Regularly visit and maintain relationships with current and potential merchants and business partners to build rapport, sell products, and promote new offerings.
Sales and Lead Generation: Proactively identify new business opportunities, generate and qualify leads, conduct cold calls, arrange product demonstrations, and negotiate prices to close sales.
Sales Planning and Reporting: Prepare and submit regular sales reports, plans, and proposals to track progress and show sales volume and potential for expansion.
Qualifications
High school diploma or equivalent
Computer Proficiency - Possesses skills and experience with the Internet and standard MS applications, such as Word, Excel, etc. Knowledge of a sales CRM system like Salesforce would be a plus
Business Acumen - Demonstrates knowledge of POS Systems, credit card and payment solutions
Communication - Speaks and writes clearly and informatively; Demonstrates group presentation skills; Edits work for spelling and grammar; Able to analytically read and interpret written information
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Preferred Qualifications
2 or 3 years of customer services, sales or credit card payment processing experience.
Driver's license, vehicle and availability for local travel.
Exceptional verbal, written and presentation skills in English and Spanish
Excellent customer service skills. Excellent negotiation and presentation skills.
Working Conditions
Extensive desk-based work involves prolonged periods using a computer and sitting for extended periods
Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations
Must be able to lift to 25 pounds if needed.
Travel Component
> 75%
Job Classification
Exempt
At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.
Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at *************.
Cemetery Services Specialist
Service advisor job in Carolina, PR
Our associates celebrate lives. We celebrate our associates.
Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs grounds and facilities maintenance.
JOB RESPONSIBILITIES
Performs openings & closings for burials, entombments and inurnments
Sets, installs, and assembles foundations, memorials, and markers
Installs outer burial containers
Handles and completes work orders from client families as it pertains to individual grave and marker maintenance
Responds to and completes requests for service/work orders
Conducts Interment Verification Procedures
Conducts 25 foot radius preparation for burials and ensures the area is clean and neat
Fills grave, tamps, seeds or sods
Adheres to all Company safety rules and Universal Precautions
Maintains and protects Company assets by performing regular preventive maintenance on machines, equipment and facilities
Maintains a clean and orderly work area
Completes Dignity University courses and other training as assigned
Adheres to all standards of the Dignity Memorial Promise
Performs all other duties as assigned by management
MINIMUM Requirements
Education
High School degree or equivalent
Experience
Minimum of six (6) months experience operating standard equipment
Licenses
Acceptable driving record and applicable license(s) to operate equipment/vehicles
Knowledge, Skills and Abilities:
Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledge hammer, lawn mower, weed trimmer, leaf blower, chain saw and pump
Ability to operate mechanical equipment including, but not limited to, a dump truck, tractor, utility vehicle, marker trailed, dump trailer, jack hammer, tamper and backhoe
Ability to accurately use measuring devices (i.e. tape measure, yardstick, etc.)
Ability to communicate effectively with fellow associates, contractor personnel and client families Ability to lift heavy objects up to 30 lbs.
Ability to work in various adverse weather conditions
Understands safety and security issues and implications
Mechanical aptitude
Postal Code: 00984Category (Portal Searching): Cemetery MaintenanceJob Location: US-PR - Carolina
Auto-ApplyAssistant Service Manager
Service advisor job in San Juan, PR
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicates with all store associates, management, and customers.
In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
One year of automotive service sales experience preferred.
Valid Driver's License .
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$18.90 to $24.00 per hour based on experience
Commission and Bonus potential
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sr. Representative, Customer Service Operations
Service advisor job in San Juan, PR
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives.
The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience.
**_Responsibilities_**
+ Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
+ Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
+ Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
+ Collects and reviews customer feedback, complaints, recalls and product returns.
+ Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
+ Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
+ Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
+ Communicates with customers regarding their needs, questions, and concerns.
+ Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
+ Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
+ Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
+ Redirects customers to applicable in-house resources as necessary.
+ Supports general post-sales issues resolutions as necessary.
**_Qualifications_**
+ 3-6 years of customer service experience, preferred
+ High School Diploma, GED or equivalent work experience, preferred
+ Ability to provide strong customer service while multi-tasking between phone calls and e-mail support.
+ Experience within healthcare customer service a plus
+ Ability to work a Monday-Friday schedule anywhere between 8:30am-5:30pm EST.
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**Anticipated hourly range:** $18.70-26.80/hr
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/13/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service
Service advisor job in San Juan, PR
Job Description
The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance.
Responsibilities:
• Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience.
• Provides customers with courteous, friendly, fast, and efficient service.
• Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc.
• Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Required:
• High School diploma.
***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***
Language Services Associate
Service advisor job in San Juan, PR
**The Work** The Language Services Associate will provide language services support to clients by connecting them to qualified interpreters and translators across multiple platforms. This role will ensure services are delivered efficiently, accurately, and with a high standard of customer care.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
The candidate mustreside in the following locationsthat are close to our clients as periodic visits may be required.
**Dallas, TX, Portland, OR, Alameda, CA, Phoenix, AZ or State of Washington**
**Responsibilities**
**Key Responsibilities**
+ Receive and manage incoming interpretation and translation requests.
+ Assign qualified language professionals based on language, specialization, and availability.
+ Monitor task progress and ensure timely delivery of services.
+ Maintain clear and consistent communication with clients and interpreters/translators.
+ Assist in maintaining an up-to-date database of language professionals, including certifications and availability.
+ Track performance metrics and ensure compliance with service standards.
+ Identify gaps in language coverage and assist in recruitment efforts.
+ Guide new clients through onboarding, including service setup and expectations.
+ Provide responsive support and troubleshoot service issues.
+ Collect feedback and collaborate with internal teams to improve client experience.
+ Travel to client sites for consultations, presentations, and relationship-building.
+ Promote language services and identify upselling opportunities.
+ Represent the company at industry events and networking opportunities.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Bachelor's degree in Communications, Linguistics, Business, or related field (or equivalent experience).
+ 2+ years of experience in resource management, scheduling, or client services (language services preferred).
+ Strong organizational and multitasking skills.
+ Bachelor's degree in a related field (e.g., business administration, operations management, or linguistics) or equivalent experience.
+ Experience working with clients in a service-oriented industry, with a focus on building and maintaining strong relationships.
+ Familiarity with industry-specific platforms related to language services or translation management.
+ Proven ability to manage and allocate resources effectively under time-sensitive conditions.
+ Proficiency in CRMs, Translation Project Management and Interpreter Scheduling tools.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
· Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
· Exceptional verbal and written communication skills.
· Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
· Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
· Must be self-motivated and able to work well independently as well as on a multi-functional team.
· Ability to handle sensitive and confidential information appropriately
· Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
**Desired Qualifications:**
· Multilingual abilities are a plus
**Reports to: Language Services Program Manager**
**Working Conditions**
· Professional remote office environment.
· Occasional travel required for onsite client visits
· Must be physically and mentally able to perform duties extended periods of time.
· Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
· Must be able to establish a productive and professional workspace.
· Must be able to sit for long periods of time looking at computer screen.
· May be asked to work a flexible schedule which may include holidays.
· May be asked to travel for business or professional development purposes.
· May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
**Pay Range**
USD $60,000.00 - USD $75,000.00 /Yr.
Submit a Referral (****************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103641_
**Category** _Language Services_
**Position Type** _Full-Time Salary Exempt_
**Remote** _Yes_
**Clearance Required** _None_
Associate, Mortgage Servicing (Escrow Technician) - Temporary Role
Service advisor job in San Juan, PR
The Associate, Mortgage Servicing (Escrow Technician) executes all functions related to mortgage insurance, escrow disbursement administration, and tax payments. This position works on-site and reports to Oriental Center in San Juan, PR.
MAIN DUTIES & RESPONSIBILITIES:
Ensure mortgage insurance data is accurate in Horizon and IBS systems.
Transmit the mortgage insurance payments to the government agencies.
Complete the mortgage insurance automatic cancellation.
Processes cancellation of mortgage insurance related to Paid Off loans.
Reconciles escrow disbursements to finance account.
Remit all insurance, escrow surplus and tax payments to Mailing to be sent to the corresponding customer and/or agencies.
Receive requests for check substitution/replacements.
Ensure all the disbursement documentation is digitalized. Executes the property tax payment process.
Ensure tax data is accurate in Horizon and IBS systems.
Send notification of changes letter to customer as needed.
Processes Supplementary Tax Bill received from the CRIM (on a monthly basis).
MINIMUM REQUIREMENTS:
Bachelor's or Associate Degree in Business Administration or related field required.
One (1) year of experience in servicing, banking, insurance or investment required. Mortgage experience is a plus.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Proficiency in MS Office (Word, Excel, PowerPoint) required. Intermediate Excel proficiency preferred.
Thorough analytical & problem-solving skills.
Robust understanding of mortgage loans products highly desirable.
Good problem solving and decision-making skills.
Exceptional customer service skills.
Excellent communications skills in writing and verbal in both English and Spanish required.
WORK AUTHORIZATION & ELEGIBILITY:
Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
Recruitment Privacy Statement
Compliance Posters
Auto-ApplyPuerto Rico Store Customer Service
Service advisor job in Guaynabo, PR
Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store.
Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.
Responsibilities
Essential
* Assembles and displays product specials and graphics in a pleasing professional presentation
* Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
* Answers customer inquiries and questions with knowledgeable and professional assistance
* Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
* Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
* Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
* Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
* Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
* Follows proper opening and closing physical security routines.
Additional
* Performs other duties as assigned or needed
Qualifications
Essential
* Thorough knowledge of company policies, procedures, and the company marketing plan.
* 10 key by touch.
* 40 wpm typing.
* Detailed work and organizational skills.
* Ability to analyze problems and create solutions.
* Ability to work independently and professionally and follow through on projects.
* Ability to prioritize and organize
* Ability to maintain confidentiality of sensitive areas.
* Written and verbal communication skills.
* Ability to work under stress.
* Standing, sitting, or walking for duration of shift.
* Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
* Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
* Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
* Visually read reports, computer screen, bottles, products, batch numbers, etc.
* Computerized accounts receivable experience.
* Good math skills (add, subtract, multiply, and divide).
* Strong customer relation skills for conflict situations.
* Ability to lift a minimum of 40 lbs.
* Pulling, stretching, bending, and lifting for duration of shift.
* Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
* Ability to climb stairs.
* Word processing, graphics and spreadsheet skills.
* Ability to lift 40 lbs.
* Work overtime as needed
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
Auto-ApplyInstaller Service Specialist
Service advisor job in Bayamn, PR
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Work with installers/professional customers to develop sales relationships.
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong background in mechanics.
Above average communication skills.
Desired:
Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
* Competitive Wages & Paid Time Off
* Stock Purchase Plan & 401k with Employer Contributions Starting Day One
* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
* Team Member Health/Wellbeing Programs
* Tuition Educational Assistance Programs
* Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ******************* or call ************** option , and provide your requested accommodation, and position details.
Customer Experience Specialist
Service advisor job in San Juan, PR
Arival Bank International Corp. is a US-based digital bank licensed and regulated by OCIF. After obtaining our US-based banking license at the beginning of 2021, we officially went live in June 2021 and have onboarded 650+ B2B customers from over 60+ countries.
Equipped with forward-thinking compliance, Arival is on a mission to become the go-to digital bank for corporate and institutional clients all over the world.
We're actively growing our international team with offices in Puerto Rico, Europe, and Singapore, with over 60+ employees, and building many departments from the ground up.
JOB SUMMARY:The EVERYDAY TASKS:Interacts frequently across different teams to discuss complex topics and issues to improve the customer experience.
Establishes periodic interactions with customers on the waiting list.
Builds strong social connections, feedback mechanisms, and communication lines between customers & Arival.
Partners with cross-functional stakeholders to understand customer-impacting initiatives.
Identifies opportunities to improve efficiency of CX operations through processes and tools.
Demonstrates excellent business analytics to perform root cause analysis activities.
Utilizes social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.
Conducts studies and research to discover new techniques necessary for improving customer experience.
Attends seminars, workshops, and conferences to improve on existing job knowledge.
DESIRED QUALIFICATIONS:Bachelor's degree in business or related field is required.
English language proficiency is required.
At least 1-3 years of related experience in a similar role, preferably in a digital banking or fintech space.
Excellent people skills, with an ability to partner with a dynamic leadership team.
Possess personal qualities of integrity, credibility, and commitment to corporate mission.
Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Ability to work and make decisions independently as well as collaborate effectively as part of a wider team.
BENEFITS - WHAT'S IN IT FOR YOU?Enjoy a highly diverse and international culture An opportunity to build the future and freedom to work wherever you want Fair pay, no matter where you live along with a competitive benefits package Computer setup of your choice Generous paid time off to relax and recharge
Customer Service Associate - Temporary
Service advisor job in San Juan, PR
* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Provides customers with courteous, friendly, fast, and efficient service.
* Recommends items for sale to customer and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Implements Company asset protection procedures to identify and minimize profit loss.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 - $17.5 / Hourly
Customer Service Representative (Call Center)
Service advisor job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds.
Maintain an average call monitoring percentage of no less than 85% (Satisfactory).
Responsible to refer any situation to the right area/department using the operations systems provided.
In charge to manage in excellence all the Customer calls following the VISION of the Company.
Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department.
Assist the Customer in billing, collections request, services orientation, order status.
Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services.
Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing.
Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer.
Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding.
Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated.
Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office.
Assist in training and orientation of the new employees.
Support and inform other area/departments regarding the services issues.
Performs all other duties as required.
SUPERVISORY RESPONSIBILITIES
This Job has no supervisory responsibilities
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Auto-ApplyCustomer Service Representative
Service advisor job in San Juan, PR
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Auto-ApplyBilingual Customer Service Representative
Service advisor job in Guaynabo, PR
Description: The Bilingual Customer Service Representative responsible for providing exceptional service and support to customers our members and providers in both in English and Spanish. Assisting customers with benefit inquiries, claims, eligibility, and provider information, while ensuring a high standard of service and professionalism .
Essential Duties:
Confers with enrollees by telephone to provide information about services of their respective healthcare insurance plan.
Provides orientation, support and education services on non-clinical matters related to different plan coverage's and promotions.
Manages incoming calls and refer calls to the appropriate resources according to the enrollee specific needs.
Documents records transactions, recording details of inquiries, as well as actions taken.
Refers unresolved customer grievances to his/her supervisor or to designated departments for further investigation.
Provides support to other projects of Contact Center.
Participates in trainings and development sessions.
Among other related duties.
Ensures confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material.
Notifies any expose of Protected Health Information to the supervisor immediately.
Complies with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others).
Requirements:
Academic Degree from accredited institution with a minimum of one (1) year of customer service experience, or High School Diploma with a minimum of three (3) years of customer service experience.
Must be customer service driven and have strong people skills
Should demonstrate empathy, sense of urgency, and follow up through to close any unsolved situation.
Proficient in using computer-based customer service platforms.
Fully bilingual verbal and written (English and Spanish)
Available to work fixed schedule (Monday to Friday), holidays and weekends as needed.
What are the benefits of being part of our team as a Service Representative in the Health field?
Christmas Bonus, as established by law
Health and Life Insurance
401(k) Retirement Plan
Paid leave benefits
1 Personal Day
1 Birthday Day Off
On-the-job training in regulatory and healthcare topics
24/7 Telemedicine Service
Free Employee Health and Wellness Programs
Opportunities for professional growth and development
Contribute to the health and well-being of the population
Job Type: Full-time
Workplace: Hybrid remote in Guaynabo or Mayagüez, PR (requires fully in-person training)
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER - (EEOC)
Auto-ApplyCustomer Service Representative
Service advisor job in San Juan, PR
Adecco is hiring immediately for Customer Service Representatives in San Juan, PR. While working as a Customer Service Representative for Adecco, you will earn $13.00 - $13.50/hr depending on experience + other great benefits! In this role, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment.
Associates with Adecco enjoy some great benefits!
+ Competitive benefits with options such as medical, dental, vision, and 401(k)
+ Weekly pay
Requirements:
+ High School Diploma/GED
+ Prior health care experience preferred
+ Previous Data Entry experience
+ Knowledge of medical or health insurance terminology preferred
+ 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
+ Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
+ Bilingual Spanish/English proficiency
We have multiple shifts available and can help you choose the best shift to fit your schedule!
For instant consideration on this Customer Service Representative position in San Juan, PR, click on Apply Now! We are hiring immediately and after submitting your application you will have the opportunity to schedule an immediate interview!
**Pay Details:** $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance