Service Advisor
Service advisor job in Opelika, AL
Automotive Service Advisor If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
Its Time To Make The Most Important Move Of Your Career!
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You!
Apply By Clicking The "Apply Now" Button
Service Advisor
Service advisor job in Opelika, AL
Service Advisor - Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Pension Plan
About Our Dealership
King Honda is a family owned and operated dealership in Auburn Alabama. We have been in business since 1977, new 60,000 square foot facility!
We want to welcome you to our Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.
We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!
Service Consultant
Service advisor job in Auburn, AL
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Full time, Health insurance is available, 401 k, profit sharing, every other Saturday, New store will be open in about a year, with Air Conditioned and heated shop. New shop will have toolboxes supplied. We are about 3 miles from Auburn University. 45 minutes from Fort Benning.2 hours from Atlanta. Auburn consistently has one of the best school systems in the state. Uniforms will be furnished.
Employment Position: Full Time
Salary:
$30,000.00 - $100,000.00 Yearly
Salary is negotiable.
Zip Code: 36830
Automotive Service Advisor - Group 1 Toyota Rivertown
Service advisor job in Columbus, GA
We are Group 1 Toyota Rivertown! We are part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are looking for an Automotive Service Advisor - one that is ready to take their career to the next level with the highest volume Toyota Dealership in the surrounding area!
We have the volume and the pay plan that pays for performance! Are you ready for the next level?
We offer...
* Salary Based Pay Plan, Plus Commission
* A Great Working Environment
* On the job paid training
* A Structured, Self-Paced Career Path Leading to Management Opportunities
* Health, Dental & Vision Insurance
* Life & Disability Insurance
* 401(k) with Company Match
* Paid Time off
* Employee Vehicle Purchase Program
* Employee Stock Purchase Plan
You need…
* No Automotive Experience Needed
* High School Diploma or Equivalent
* Must have a Valid Driver's License
* Positive & Friendly Attitude
* Interpersonal Communication Skills
* Basic Computer Skills
* Strong Desire to Provide an Exceptional Client Experience
* Ability to Achieve Targeted Goals
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
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Automotive Service Advisor - Group 1 Toyota Rivertown
Service advisor job in Columbus, GA
We are Group 1 Toyota Rivertown! We are part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.
We are looking for an Automotive Service Advisor - one that is ready to take their career to the next level with the highest volume Toyota Dealership in the surrounding area!
We have the volume and the pay plan that pays for performance! Are you ready for the next level?
We offer...
Salary Based Pay Plan, Plus Commission
A Great Working Environment
On the job paid training
A Structured, Self-Paced Career Path Leading to Management Opportunities
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
You need…
No Automotive Experience Needed
High School Diploma or Equivalent
Must have a Valid Driver's License
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
Auto-ApplyCustomer Service Representative (Auburn Business Office)
Service advisor job in Auburn, AL
This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.
The salary range for this position is $44,500 - $46,000, base. Additional premium pay incentive may be offered to the successful candidate with bi-lingual (English/Spanish) speaking ability.
Responsibilities:
Receiving and greeting customers in the local office and/or over the phone or online
Processing payments and balancing cash funds:
Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
Assisting customers with electrical service issues:
Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
Responding to customers with billing or collection inquiries:
Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
Promoting and selling Alabama Power Company products and services:
Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC
Assisting customers with program requests:
Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
Educating customers on ways to avoid/address service or payment issues in the future
Understands the meter reading process and billing cycle
Representing Alabama Power Company to customers in a positive manner
The successful candidate will also play a key role in providing exceptional customer support through taking calls supporting the Call Center
Experience:
Proven customer service experience
Cash handling experience preferred
Collection experience preferred
Knowledge, Skills & Abilities:
Customer focused and excellent interpersonal skills
Ability to work well with internal and external customers
Strong analytical and problem-solving skills
Ability to build and maintain relationships with customers and co-workers
Excellent time-management, planning, and organizational skills
Team player with ability to effectively interact with others to achieve success
Understanding of Customer Service Code of Conduct and Code of Ethics
Must be able to successfully complete all required testing for this position
Required Test:
00126 - CSR-MH (Customer Service Assessment)
Benefits:
Competitive Pay
Excellent benefits packages which includes:
Medical and dental coverage
Defined Pension/Cash Balance Benefit Plan
Performance-sharing plan
401(k) plan with a generous company match
Bonus opportunities
Tuition Reimbursement
Location:
This position will report to the Auburn office.
Auto-ApplySERVICE ADVISOR - Allen Turner of Auburn
Service advisor job in Auburn, AL
Job Details ALLEN TURNER CHEVROLET-CADILLAC OF AU - Auburn, AL Allen Turner Hyundai of Auburn - Auburn, AL; ALLEN TURNER NISSAN OF AUBURN - Auburn, AL; ALLEN TURNER TOYOTA OF AUBURN - Auburn, ALDescription
Join Our Team at Allen Turner Automotive of Auburn!
Are you passionate about delivering exceptional customer service with Respect, Humility, and Excellence? Allen Turner Automotive of Auburn is seeking a dedicated Service Advisor who takes pride in creating outstanding customer experiences-all while working for a company that truly values and invests in its employees. If you're ready to grow your career in a supportive, professional environment, we'd love to hear from you!
BENEFITS
Medical, dental, and vision insurance
Long and short-term disability and life insurance
Matching 401(k) plan & profit sharing
Paid vacation & holidays
5-day work week
Employee purchase program
Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.
A friendly, professional work environment
Opportunities to advance within the company
JOB DUTIES
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Job Qualifications:
Previous experience at an automotive dealership preferred
Excellent customer service skills
Positive, friendly attitude, along with a customer service mentality
Ability to effectively communicate with customers, co-workers, vendors, etc.
Demonstrated ability to manage others
Time management and organization skills
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Ability to work with little supervision
Valid driver's license and clean driving record
Must be able to satisfactorily pass a pre-employment background check, MVR screen and drug screen
Opelika Ford - Automotive Service Advisor
Service advisor job in Opelika, AL
Job Details Experienced Opelika Ford - Opelika, ALDescription
Opelika Ford is hiring in our Service Department!! We are looking for an experienced and motivated automotive dealership Service Advisor to join our team! The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
RESPONSIBILITIES
Greets and consults with customers to interpret their needs and arrange for appropriate service
Serves as the primary point of contact for all automotive service and repair matters
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Sells additional needed services
Sets and manages the expectations for service delivery for both the customers and mechanics
Continuously updates customers on repair needs and completion times
Verify that the final invoice reconciles with the work performed on the repair order
Performs other duties as assigned
Qualifications
QUALIFICATIONS
One year of dealership Service Advisor experience, preferred
Must have a proven record of achieving exceptional customer satisfaction
Must have a valid driver's license and be in good standing
Must exhibit personal and professional integrity
Have a desire for a long term career with a growing organization
Reynolds and Reynolds experience; preferred
BENEFITS
Progressive and Competitive Pay Plan
Strong mentorship program to help you gain the experience you need to progress your career
Excellent opportunities for growth and internal promotions
Ongoing Training and Education
Employee Purchase and Service Discounts
Paid Vacation
Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
Team-oriented, professional and fun work environment
Experienced Automotive Service Writer
Service advisor job in Columbus, GA
Job DescriptionSalary:
SONS Chevroletis seeking an experienced automotive Service Advisor for our service departments. To be considered for this position, candidates must have previous Service Advisor experience in a dealership franchise setting. Will consider individuals with proven strong customer service and sales experience. If you are an ambitious self-starter, this could be the perfect opportunity for you.
At SONS Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Oversee flow of the Service Drive. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Clean driving record
Willing to submit to a pre-employment background check & drug screen
#SAG-SA
Customer Service Associate
Service advisor job in Waverly Hall, GA
Job DescriptionDescription:
Job Title: Customer Service Associate
Department: Store Operations
Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a
crucial role because they create the first and last impression with customers in their store every day. The Customer
Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks
including food preparation, cash register duties, customer service, cleaning and all other related functions. The
Customer Service Associate ensures an exceptional customer experience by providing world class customer service and
fosters a cohesive, collaborative, team-oriented relationship with all team members.
Essential Functions:
-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in
a timely and efficient manner. Engage each customer genuinely and thank them for their business.
-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all
cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions
including gas/fuel, retail sales, and food service items.
-Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other
age restricted products.
-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
and beverages are available at all times.
-Follow Friendly Express uniform, appearance, and dress code policies.
-Adhere to the execution of established safety and security policies and procedures
-Ensure the proper execution of all assigned store level marketing programs.
-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
-Maintain a clean customer-ready store inside and outside.
-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning
restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure
freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
-Keep store looking neat and attractive.
-Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report
all theft and any suspected shoplifting.
-Check in external and internal vendors according to standards and procedures.
-Follow all company policies, procedures, and quality standards.
-Assume other duties and responsibilities as assigned to accommodate store operational needs.
-Represent the Friendly Express brand by exemplifying Friendly Express core values.
Requirements:
-Must be at least 18 years of age to be considered for this position.
-Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
50 pounds.
-Basic language and mathematical skills.
-Ability to read and comprehend simple instructions, short correspondence, and memos.
-Willingness to work weekends, nights, and holidays as scheduled.
-Must be able to reliably report to work on time, as scheduled.
Customer Service Associate
Service advisor job in Phenix City, AL
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Customer Service Representative (Bilingual, Spanish-speaking, strongly preferred)
Service advisor job in LaGrange, GA
Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.
Position Overview:
The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company's Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday - Friday, 9:00 am - 6:00 pm.
Job Responsibilities:
* Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.
* Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.
* Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.
* Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies.
* Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.
* Participate in special projects and perform additional duties as required.
Qualifications - Required:
* High School diploma or GED
* Computer experience with MS Word, MS Excel, Internet Explorer and Outlook
Qualifications - Preferred:
* General office experience is preferred with exposure in a customer service environment.
* Call center experience is a plus.
* SAP experience is a plus.
* Bilingual, Spanish-speaking, strongly preferred
The successful candidate will have strengths in the following:
* Positive attitude and proper phone etiquette.
* Prioritize work and effectively manage one's time.
* Highly effective communication and telephone skills.
* Be able to apply new-job related knowledge to practical use.
* Able to adapt to a changing environment.
* Customer focused and able to build customer loyalty.
* Maintain professionalism in stressful situations.
* Proactive and willingness to take action when appropriate.
* Strong organizational skills and demonstrate high attention to detail.
* Excellent team interaction skills for working in small work groups.
* Initiative and self-motivation.
* Problem solving / Quick decision making.
Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.
To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact ******************************.
Member Service Representative (Full-Time) - Central Columbus
Service advisor job in Columbus, GA
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 3201 Macon Road Suite 137, Columbus, Georgia 31906
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Auto-ApplyService Advisor
Service advisor job in Opelika, AL
Job Description: Automotive Service Advisor If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Job Requirement:Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
Its Time To Make The Most Important Move Of Your Career! When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You! Apply By Clicking The 'Apply Now' Button
SERVICE ADVISOR
Service advisor job in Opelika, AL
Job Description
Service Advisor - Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Pension Plan
About Our Dealership
King Honda is a family owned and operated dealership in Auburn Alabama. We have been in business since 1977, new 60,000 square foot facility!
We want to welcome you to our Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.
We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!
Automotive Service Advisor - Group 1 Ford of Rivertown
Service advisor job in Columbus, GA
Group 1 Ford of Rivertown
CONSIDER A CAREER WITH US!
SALARY & BONUS OPPORTUNITIES
Group 1 Ford of Rivertown is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are located in beautiful Columbus, Georgia. We have a gorgeous river walk with miles of bike trails and walking paths. We offer white water rapids from novice to expert, great fishing and hunting, loads of great restaurants as well as an active night life. Centrally located to where you can be in the big city (Atlanta), Mountains or white sandy beaches or pulling a slot machine handle in just a few hours. We offer a great place of employment with a future and a fantastic town to settle in, make a home, raise a family and retire. There is simply something for everyone here, come see for yourself and let Rivertown Ford and Columbus Georgia win you over.
We are growing and looking for Quality Automotive Service Advisors to work with our Quality Dealership representing the Quality Ford Product! Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We offer...
Salary Based Pay Plan, Plus Bonuses
A Great Working Environment
A Structured, Self-Paced Career Path Leading to Management Opportunities
Pinnacle Awards Program
Health, Dental & Vision Insurance, Short and Long-term Disability
FSA Account
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
You need…
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver's License
Strong Ability to Multi Task
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
Auto-ApplyAutomotive Service Advisor - Group 1 Ford of Rivertown
Service advisor job in Columbus, GA
Group 1 Ford of Rivertown CONSIDER A CAREER WITH US! SALARY & BONUS OPPORTUNITIES Group 1 Ford of Rivertown is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are located in beautiful Columbus, Georgia. We have a gorgeous river walk with miles of bike trails and walking paths. We offer white water rapids from novice to expert, great fishing and hunting, loads of great restaurants as well as an active night life. Centrally located to where you can be in the big city (Atlanta), Mountains or white sandy beaches or pulling a slot machine handle in just a few hours. We offer a great place of employment with a future and a fantastic town to settle in, make a home, raise a family and retire. There is simply something for everyone here, come see for yourself and let Rivertown Ford and Columbus Georgia win you over.
We are growing and looking for Quality Automotive Service Advisors to work with our Quality Dealership representing the Quality Ford Product! Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We offer...
* Salary Based Pay Plan, Plus Bonuses
* A Great Working Environment
* A Structured, Self-Paced Career Path Leading to Management Opportunities
* Pinnacle Awards Program
* Health, Dental & Vision Insurance, Short and Long-term Disability
* FSA Account
* Life & Disability Insurance
* 401(k) with Company Match
* Paid Time off
* Employee Vehicle Purchase Program
* Employee Stock Purchase Plan
You need…
* Positive & Friendly Attitude
* Interpersonal Communication Skills
* Basic Computer Skills
* Strong Desire to Provide an Exceptional Client Experience
* Ability to Achieve Targeted Goals
* High School Diploma or Equivalent
* Must have a Valid Driver's License
* Strong Ability to Multi Task
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
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Customer Service Representative (Auburn Business Office)
Service advisor job in Auburn, AL
This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.
**_The salary range for this position is $44,500 - $46,000, base. Additional premium pay incentive may be offered to the successful candidate with bi-lingual (English/Spanish) speaking ability._**
**Responsibilities:**
+ Receiving and greeting customers in the local office and/or over the phone or online
+ Processing payments and balancing cash funds:
+ Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
+ Assisting customers with electrical service issues:
+ Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
+ Responding to customers with billing or collection inquiries:
+ Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
+ Promoting and selling Alabama Power Company products and services:
+ Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC
+ Assisting customers with program requests:
+ Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
+ Educating customers on ways to avoid/address service or payment issues in the future
+ Understands the meter reading process and billing cycle
+ Representing Alabama Power Company to customers in a positive manner
+ The successful candidate will also play a key role in providing exceptional customer support through taking calls supporting the Call Center
**Experience:**
+ Proven customer service experience
+ Cash handling experience preferred
+ Collection experience preferred
**Knowledge, Skills & Abilities:**
+ Customer focused and excellent interpersonal skills
+ Ability to work well with internal and external customers
+ Strong analytical and problem-solving skills
+ Ability to build and maintain relationships with customers and co-workers
+ Excellent time-management, planning, and organizational skills
+ Team player with ability to effectively interact with others to achieve success
+ Understanding of Customer Service Code of Conduct and Code of Ethics
+ Must be able to successfully complete all required testing for this position
**Required Test:**
+ 00126 - CSR-MH (Customer Service Assessment)
**Benefits:**
+ Competitive Pay
+ Excellent benefits packages which includes:
+ Medical and dental coverage
+ Defined Pension/Cash Balance Benefit Plan
+ Performance-sharing plan
+ 401(k) plan with a generous company match
+ Bonus opportunities
+ Tuition Reimbursement
**Location** :
+ This position will report to the Auburn office.
Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama.
For more information, visit ******************** and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 15960
Job Category: Customer Service
Job Schedule: Full time
Company: Alabama Power
Customer Service Associate
Service advisor job in Opelika, AL
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Automotive Service Advisor - Group 1 Subaru Rivertown
Service advisor job in Columbus, GA
CONSIDER A CAREER WITH US! | WE ARE A BEST PLACE TO WORK! SUPERIOR COMPENSATION! | GREAT WORK SCHEDULE! We are Group 1 Rivertown Subaru, part of the fast growing Group 1 Automotive, a leader in retail sales and service. We are growing and looking for a talented and motivated Service Advisor to join our team. The right candidate will help our growing service business drive customer loyalty by providing exceptional customer experience to each and every client.
Our Service Advisor/Consultant should be passionate about customer service and enjoy interacting with people throughout the working day.
In addition to superior compensation, we offer the following Benefits...
* A Great Working Environment
* Continuous Training and Advancement
* Performance / Longevity Bonuses
* Health, Dental, Vision, Life and Disability Insurance
* 401(k) with company match
* Paid Time-off
* Employee stock purchase plan
* Employee vehicle purchase program
You need...
* 1 Year Automotive Service Advisor Experience Preferred
* Subaru Service Advisor Experience is a plus!
* Strong desire to provide an exceptional customer experience
* Ability to achieve targeted goals
* Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
* High School diploma or equivalent
* Valid in-state driver's license and must maintain an acceptable, safe driving record
Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer
Qualifications
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