Vehicle Service Specialist
Service advisor job in San Diego, CA
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Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $20.00 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0132#
Customer Service Representative
Service advisor job in Carlsbad, CA
Title: Customer Service Representative
6 month contract to hire
Pay $24/hr
REQUIRED SKILLS AND EXPERIENCE
1+ years of Customer Service experience
Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)
Microsoft Office Suite and Excel experience
Strong attention to detail
Strong written communication skills
High school Diploma or GED
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.
Job duties include but are not limited to:
Key accounts point of contact for customer service.
Support role for trade compliance processes.
Consistently viewed as an โownerโ of process and transactional challenges that arise.
Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity.
Attempt to resolve or advance customer escalations.
Skills and abilities this person should possess:
Profound understanding of customer related transactions, from quoting to invoicing.
Strong problem-solving skills.
Proven and effective relationship building skills.
Ability to multitask.
Excellent written and oral communication skills.
Detail oriented.
Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
Customer Service Representative
Service advisor job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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Customer Service Representative
Service advisor job in San Diego, CA
Blue Tees Golf is a dynamic, fast-growing consumer electronics golf equipment company that is revolutionizing the golfing experience. We specialize in the design, development, and distribution of innovative products that enhance the performance and enjoyment of golfers worldwide. We aspire to be more than another golf technology brand. We champion the progression of the game and motivate golfers to Play Different. That's why at Blue Tees Golf our mission is to make high-quality equipment accessible to all golfers.
Job Summary
We're seeking a highly organized, motivated, and detail-oriented Customer Service Representative (B2B & Refurb Support) to join our San Diego office. This hire will work in-person, supporting both B2B wholesale partners and the refurbishment operations team, while also assisting with e-commerce customer inquiries
as needed
.
This is a well-rounded CS role that will work closely with and report to the Customer Service & Refurbishment Operations Coordinator. You'll learn directly from Alex and collaborate daily with the Product, Operations, and CX teams - an ideal growth opportunity for someone who wants to become a senior CS team member or future CS leader.
Responsibilities
B2B Customer Service (Primary Focus)
Serve as the main point of contact for wholesale (B2B) accounts, ensuring timely, accurate, and professional communication.
Manage B2B warranty claims, returns, and credit memos.
Enter, update, and track wholesale orders and partner shipments.
Maintain clean and accurate partner data in NetSuite, HubSpot, and 3PL systems.
Monitor open B2B cases, ensuring prompt follow-up and resolution.
Support partner onboarding, product questions, and ongoing account communication.
Identify recurring partner issues and share insights with Sales and Customer Success.
Refurbishment Program Support
Work closely with the Customer Service & Refurbishment Operations Coordinator to support daily refurb workflows.
Assist with refurb intake, order documentation, labeling, and communication between refurb, inventory, and CS.
Ensure clear communication between the refurb program and the B2B side when partners request replacements or upgrades.
Help maintain accuracy between returns, refurb status, and B2B partner expectations.
Process returns through the refurb process following established SOP's and reporting processes
Support shipping and receiving processes for returns, refurbs, and general SD office
E-Commerce Customer Support (Secondary / As Needed)
Assist with complex or escalated DTC tickets in partnership with Alex Henry.
Provide coverage for e-commerce support during peak season, launches, or staffing gaps.
Become cross-trained in e-commerce systems and communication channels.
Skills and Requirements
1-2 years of customer service experience (B2B, wholesale, or retail distribution preferred).
Strong written and verbal communication skills; professional, calm, and solutions-oriented.
Highly organized with strong attention to detail, accuracy, and follow-through.
Experience with CRM or order management tools (NetSuite, Shopify, HubSpot, SPS Commerce, or similar).
Ability to multitask and stay organized in a fast-paced environment.
Ability to follow warehouse and refurbishment safety procedures, including safe handling of products, equipment, and packaging materials.
Willingness to learn refurb processes and collaborate in an operational setting.
Positive attitude, collaborative mindset, and a strong customer-first approach.
Interest in golf, technology, consumer electronics, or sporting goods is a strong plus.
Education & Experience
Bachelor's degree preferred, or equivalent combination of education and experience.
Experience supporting wholesale accounts, consumer electronics, or sporting goods is a plus.
Customer Support, Medical Device Industry
Service advisor job in San Diego, CA
Hours: Mon - Fri 8am - 4:30pm
Duration: Temporary to permanent, growing our team!
Pay Rate: $21 - $23/hr
Ultimate Staffing Services is actively seeking a dedicated individual for the Customer Service position in the medical device industry. This role focuses on supporting patients with resupply orders related to their devices, adjusting orders etc. The role is tailored for someone passionate about delivering exceptional customer support within the medical device industry. This role involves assisting customers via email and phone regarding resupply orders and collaborating with suppliers, physicians, and patients to ensure that all necessary equipment and information are accurately managed and documented.
Responsibilities
Assist customers by answering emails and phone calls, managing a moderate volume of inquiries.
Assess patient reviews of equipment to ensure satisfaction and quality service.
Verify documentation for insurance and prescriptions to guarantee compliance and accuracy.
Document and report product complaints and compliments to improve customer experience and product quality.
Maintain and complete daily tasks as assigned by leadership to ensure smooth operations.
Run regular insurance verifications as needed to support the resupply process.
Requirements
High School Diploma or equivalent.
2+ years of customer service experience over the phone.
Experience in the medical device or healthcare industry is preferred.
Ability to work effectively in a team-driven environment.
Desire to grow, this organization is recognized for promotion from within and is GROWING
Additional Details
Ultimate Staffing Services is committed to providing a supportive and dynamic work environment for its team members. The ideal candidate will thrive in a collaborative setting and be eager to contribute to the success of the organization and its clients.
If you meet the above requirements and would like more information, please apply today!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Laboratory Services Associate
Service advisor job in San Diego, CA
Job Summary: Quality Control teams perform daily bench work. To meet required levels of quality, they test all raw materials, packing materials, and finished products according to standard operating procedures (SOPs). Technicians operate sophisticated test equipment and use advanced computers to track and monitor data.
Primary Responsibilities: Manage and communicate with raw material suppliers and contract laboratories on testing schedule, stability, and sample submission, specifically for raw materials (plasmids). Conduct different quality tests, such as compendial methods like subvisible particulate matter, endotoxin, pH, appearance, conductivity, etc. Test materials during the manufacturing process. Organize and store all chemicals substances, fluids and compressed gases according to safety instructions. Get involved, take charge of situations and confront business-related problems intelligently. Optimize lab procedures and succeed in producing reliable and important results that can be used to make a difference. Record all data and results in specified forms (paper and electronic) with accuracy and responsibility. Maintain equipment and assist in ordering laboratory supplies.
Qualifications: Degree in related discipline (Chemistry, Biology, etc) and/or other related discipline. Working knowledge of current Good Manufacturing Practices (cGMPs) and experience with raw material testing. Knowledge of complex laboratory techniques, equipment, terminology, materials and substances. Experience in a research laboratory or process development environment.
Skills:
Lab Techniques: Sample prep, compendial methods, proper pipetting.
Equipment Proficiency: Using/calibrating instruments (pipettes, spectrophotometers, pH meters, etc.).
Data Handling: Analyzing results, identifying trends, recording data accurately, using statistical and laboratory management software.
Safety: Adhering to PPE, SOPs, and regulatory standards (CLIA, etc.).
Organization & Time Management: Managing tasks, priorities, and lab environment.
Problem-Solving & Analytical Thinking: Troubleshooting issues, interpreting results.
Communication: Clear written/oral skills for reports and team interfaces (internal and external).
Teamwork & Adaptability: Collaborating across projects, handling changing priorities.
Initiative: Working independently and taking ownership.
Education:
BS or equivalent in relevant discipline with a minimum of 2 years of relevant industry experience or Master's degree in relevant discipline with a minimum of 0 years of relevant industry experience
Client Services Advisor
Service advisor job in San Diego, CA
Responsible for both the customer service experience and member retention efforts for the organization, the Client Services Advisor (CSA) seeks to ensure a World class service experience for all the constituents of the Vistage-inspired community, and therefore functions as the designated single point of contact for our 800+ Chairs and our 19,000+ U.S. membership base.
In addition to the essential duty of supporting Chairs, the CSA will also be measured on his/ her ability to re-engage those active members who are seeking membership alternatives and directing them accordingly, so a similar past work experience of applying empathetic, active listening skills with conflict resolution to address member โpain points' while providing alternative solutions in order to keep the member satisfied, is critical.
This position requires regular phone/email conversations with C-level clientele, including internal staff, so it requires considerable tact, discretion and persuasion in order to obtain willing action and consent from those involved. A keen understanding of the audience being supported, coupled with the ability to build and maintain significant and enduring business relationships is a must to be successful in this high impact role.
THE COMPANY
Vistage is the world's largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster and for SMB leaders to maximize their impact.
The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 40 countries worldwide. These SMB executives spend a day or more with Vistage every month, immersing themselves in our comprehensive platform to become better leaders, make better decisions and achieve better results. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), as well as deep insights from subject matter experts.
Vistage was founded more than 65 years ago, and we've grown every year since then by innovating to stay on the cutting edge of business and relentlessly delivering value to our members. Our success is demonstrated by Vistage member companies growing 2.2 times faster than non-Vistage peer companies. Learn more about us at ****************
VISTAGE EMPLOYEE LIFE
Vistage's success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here's a sample of the employee experience that helps drive our success:
Welcome to our home. Our US headquarters sits in the heart of San Diego's UTC area. It features an open, modern aesthetic with lots of collaboration spaces and opportunities to interact with co-workers. We stay fueled up with free snacks and a weekly free lunch day, along with free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.
We sweat the details. Our on-site gym is decked out with Peloton bikes and other top-tier fitness equipment to keep your workout challenging and fresh. Our campus also offers access to an additional gym, volleyball courts, and a scenic office park, perfect for getting in those midday steps!
We invest in your career. Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.
We invest in you. Our employee benefits program is one of the most generous you'll find. Fully-paid healthcare is provided for employees through Aetna, along with access to dental, vision, and life insurance coverage available to employees at very low rates. Take care of your financial future with eligibility for 401(k) matching funds after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you've saved. You'll also start with 16 days of paid time off + 12 paid holidays per year to allow you to relax and recharge. Employees receive additional annual paid days off based on tenure.
We keep it fun! Whether you're with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour, or toasting your co-workers at our epic annual holiday party, you'll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules, along with the freedom to work from home three days per if you so choose! We value mutual respect and laughter . . . we hate stiff formality. You'll have regular access to Vistage executives-our CEO even buys everyone doughnuts to fuel his informal employee chats!
Vistage's culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to conduct each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to engage top-level candidates (CEO, Key Executive, Small Business Owner) in candid conversations over the phone.
Works collaboratively with other team members to coordinate efforts, share best practices and capitalize on opportunities.
Works with field management to determine opportunities for market penetration.
Makes recommendations to Manager of Client Services regarding opportunities to maximize retention.
Serve as the โCorporate Advocate' on-boarding new members of newly launched and existing Vistage peer groups, helping members during their tenure better leverage the Vistage program and conducting exit interviews to save pending member resignations.
Service Clients (Chairs, members, speakers) with a myriad of matters, including but not limited to support, problem solving, coaching, promoting Vistage initiatives, general technical support, accounting and membership, observing a 24 hour service level agreement.
Develop strong relationships within the Vistage community- including Chair, members, and internal departments in order to ensure open communication.
Attend as many team building activities, Employee Engagement/ Development Days, and any other invited Vistage community events; may occur outside of normal business hours.
Periodically attend group meetings, Vistage Conferences, and marketing events. This may involve travel local to San Diego and within the US.
EDUCATION & EXPERIENCE
Strong customer service skills; ability to interact with C-level clientele.
Project management or business development background preferred.
Previous experience in solution selling/relationship selling to C-suite clients
5+ years' experience with inside phone sales/ consulting/ customer service
Strong understanding of Salesforce CRM tool (2+ years) preferred
Excellent verbal/written communication skills
Strong multi-tasking and organizational skills, with the ability to prioritize workload
Ability to diffuse potential conflict in a professional manner
Computer knowledge to include Windows, MS Office, Salesforce and Internet research
Working knowledge of basic accounting practices
Some travel within the U.S. is required
Bachelor's degree preferred
TOTAL COMPENSATION RANGE
$70,000 - $75,000 Salary + 6.5% Bonus (salary based in San Diego, CA)
JOB LOCATION
Hybrid in San Diego; 3 days onsite, 2 days offsite
Customer and Channel Partner Experience (CCPE) Consultant IV
Service advisor job in San Diego, CA
Customer and Channel Partner Experience (CCPE) Consultant IV(Job Number: 1395209) Description Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers' willingness to sell KP and drives growth and retention for KP.Job Summary:Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.Essential Responsibilities:Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.Qualifications Minimum Qualifications:
Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis
Auto-ApplyTechnical Services Consultant - Clinical Chemistry
Service advisor job in San Diego, CA
Are you an experienced Clinical Lab Professional? Labcorp is seeking a Technical Services Consultant, located in San Diego CA to support the clinical chemistry department. This unique position requires a technical leader with strong problem solving skills and technical expertise in Hematology, Blood Banking, Urinalysis, and Coagulation. The Technical Consultant will report to the Laboratory Manager and work directly with the Technical Director, Technical Supervisor(s), Laboratory Manager and Site Director.
**Pay Range: $58.00 - $65.00 per hour
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Work Schedule: Monday - Friday 8:00am - 4:30pm
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Respond to customer inquiries involving highly complex technical or scientific questions
Provide reassurance to clients and identify opportunities to promote services
Act as a liaison between clients, sales, and technical departments to facilitate resolution of concerns
Manage and complete QCDs promptly, ensuring same-day resolution when possible
Support supervisors by providing on-site technical expertise and oversight
Monitor laboratory operations and assist in identifying and resolving errors
Oversee and execute the AMR process, ensuring regulatory compliance and data integrity
Handle method and instrument validations, ensuring proper documentation and implementation
Manage and coordinate lab-initiated and assigned projects, ensuring timely delivery and cross-functional collaboration
Collaborate with multiple teams across divisions to ensure seamless communication and execution
Maintain detailed logs and records of inquiries and resolutions
Assist with administrative tasks including answering phones, researching information, and managing databases
Requirements
Bachelor's degree in Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements
3-5 years of clinical laboratory experience in a CLIA, CAP laboratory environment
CA CLS license required
Familiarity with LCLS, LCWS, SIS, eAssist, and other Labcorp IT systems is preferred
Skilled in the use of Microsoft Office and EP Evaluator preferred
Demonstrated proficiency in the clinical chemistry along with strong knowledge of scientific concepts and effective clinical practices/procedures is preferred
Excellent technical and problem solving skills
Discretion in handling confidential information
Have demonstrated hands-on experience with laboratory procedures
Ability to pass a color blind test is required
The position requires the candidate to be extremely organized. Working to tight deadlines, flexibility in approach, exceptional communication skills and attention to detail are essential.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyService Advisor
Service advisor job in El Cajon, CA
Job Details El Cajon, CA Full Time $16.50 - $67.30 Commission DayDescription
The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $67.30. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Honda of El Cajon, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Honda of El Cajon absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Family Service Advisor
Service advisor job in San Diego, CA
Join NorthStar as a Family Service Advisor (Sales) at Greenwood Memorial Park, San Diego, CA At NorthStar, were redefining how families honor and celebrate the lives of their loved ones. As a Family Service Advisor at San Diego, CA. You wont just sell, you will inspire and innovate. We offer a financially stable, rewarding career where your efforts are recognized, and your impact is meaningful.
What We Look For
* Compassionate, Empathy is at the heart of everything we do. We seek individuals who can support families with care, understanding, and respect during lifes most sensitive moments.
* Creatively, we value innovation. Youll be encouraged to think outside the box and bring fresh ideas to help families honor their loved ones in unique and meaningful ways.
* Proactive, we thrive on initiative. Our ideal candidate is self-motivated, solution-oriented, and excels in consultative salesanticipating needs and delivering results.
What You Can Expect
* Unlimited Earning Potential: Enjoy a commission-based structure that offers limitless income based on your sales performance.
* Help Families: Become a trusted community resource by providing guidance and support to families as they plan their final celebration of life.
* Extensive Training: We welcome both new and experienced sales talent and offer comprehensive training to sharpen your skills and build your sales pipeline with qualified leads given to you for free.
* Career Growth Opportunities: Unlock career advancement possibilities within our nationwide network of locations.
Compensation that reflects your character and drive!
Exceptional Total Rewards Package
* Uncapped Commission Program You control your income
* Comprehensive Insurance Options
* Medical, Dental, Vision
* Life & AD&D
* Disability Coverage
* 401(k) with Company Match
* Tuition Reimbursement
* Funeral & Cemetery Benefits
* Employee Referral Bonuses
* Recognition Programs & Annual Awards Trips
Requirements
* Must successfully pass a criminal background check.
* Possess a valid drivers license with a clean motor vehicle record (MVR).
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
#sales
#INDCORE1
Service Consultant
Service advisor job in San Diego, CA
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$40,000.00 - $110,000.00 Yearly
Salary is not negotiable.
Zip Code: 92111
Regional Quality Services (QS) Consultant - Central California
Service advisor job in San Diego, CA
Job Title: Regional Quality Services Consultant
Reports To: Director of Quality and Clinical Services
FLSA Status: Exempt
Links Healthcare is a support services company for Skilled Nursing and Assisted Living Facilities focusing on the Quality of Patient Care and development of Healthcare Leaders. We take a familial approach towards our services which are designed to enhance the management and operational capabilities of our Healthcare Leaders.
About the Position
We are looking for a Regional Quality Services Consultant (QS Consultant) to assist our facilities in the Central California area. We are looking for someone who has experience as a Quality Nurse Consultant supporting Skilled Nursing Facilities for at least 3 years. The ideal candidate must be willing to travel across our facilities in the area.
Responsibilities not limited to the following:
Oversees the support provided by other consultants in the region
Ensures the delivery of nursing services in the facilities in collaboration with the administrator and director of nursing services, and other departments.
Assists in the Development and implementation of nursing policies and procedures that conform to current standards of nursing practice, facility philosophy, and operational policies while guiding compliance with state and federal laws and regulations.
Participates in management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns
Assists in the oversite nursing schedules to assure they meet resident needs and regulatory and budgetary standards
Coordinates and/or develops on-going QA tasks for nursing services to monitor nursing compliance with standards and regulatory requirements through rounds, interviews, and record reviews.
Establishes, implements, and monitors the infection control program designed to provide a safe, sanitary, and comfortable environment designed to prevent the devilment and transmission of disease and infection.
Qualifications:
Graduate of an accredited school of Nursing
Valid RN license
Minimum of 5 years working in a Skilled Nursing Facility required
Quality Nurse Consultant experience
Previous Director of Nursing Experience
PCC (Point Click Care) EMR system experience is preferred
Willing to travel to the areas covered
Benefits:
Healthcare Insurance
Dental
Vision
401(k)
Life Insurance
AD&D
Location: Central California Area with Heavy Traveling
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.
Auto-ApplyService Advisor (Service Writer)
Service advisor job in Chula Vista, CA
Job Details Del Amo Motorsports - San Diego - CHULA VISTA, CA $16.50 - $18.50 Base+Commission/month Description
Leading power sports dealership in Redondo Beach, CA is looking for a Service Advisor with experience in the Automobile or Power sports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.
ESSENTIAL FUNCTIONS:
(The following duties for the position listed shall include but not limited to)
Greet every customer that walks in immediately.
Provide a high level of customer service in a courteous and professional manner.
Proper write up of customer concerns.
includes: walk around, vin check for recalls and warranty status, must have accurate
information on R.O.., up sell
Perform open R.O. follow up.
includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
Close out all R.O.s as they are turned in.
Perform QC check on all closed out R.O. s
including: vehicle is clean and work is performed properly
Perform follow up calls on previous days R.O.s
Perform cold calls on open recall reports: all manufacturers.
Continuous training with online training (or other sources) from manufacturers.
Maintain a positive work environment with customers and employees.
LESS-ESSENTIAL FUNCTIONS:
Communicate with the service manager or upper management any customer or employee related concerns.
Dispatch R.O.s as needed.
Clean counter and surrounding area.
Review service schedule for next available schedule dates for walk in work.
Set/estimate appointments for all call in customers wanting to bring unit in
Call customers who have appointments for the next day, and confirm if they are dropping unit off.
Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
Abide by all dealership policies pertaining to the department including general housekeeping.
Follow company dress code and be well groomed at all times.
Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
PHYSICAL DEMANDS:
Employee will predominantly be walking or standing.
Required to be able to talk and hear, and use hands and fingers to handle or feel;
Reach with hands and arms;
Climb or balance; and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Qualifications
QUALIFICATIONS
High School degree or equivalent.
Strong background in the Motorsports industry.
Prefer interest or experience in Motorsports industry.
Creative problem solving skills with the ability to think strategically and act tactically.
Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
Requires excellent communication skills to deal with customers and employees.
Ability to work well under pressure in fast-paced environment with multiple deadlines.
Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.
Service Writer/ Advisor
Service advisor job in San Diego, CA
Full-time Description
San Diego Motorsports DBA: Fun Bike Center is looking for an enthusiastic, knowledgeable and experienced full time Service Writer to join our team.
We represent the following brands in our San Diego location:
HONDA, YAMAHA, KAWASAKI, SUZUKI, BRP / CAN-AM AND ARTIC CAT.
Our product lines include motorcycles, watercraft, Side by Sides, ATV's and generators.
We value long term relationships with our customers and staff, and are looking for candidates with a passion for powersports, great attitude, and outstanding work ethic.
Job responsibilities include but are not limited to:
-Writing service repair orders
-Interact with technicians
-Manage service jobs in progress
-Ongoing communication with customers, suppliers and OEM factories
-Sales driven/ meet monthly sales goals
Requirements:
-Exceptional customer service skills
-Basic motorsports knowledge
-Strong sales skills and communication skills - written and verbal
-Ability to work Saturdays (5 day work week)
-Must be organized, have a positive attitude, and driven to help customers
-Ability to use the web as a resource
-Clean driving record and current California driver's license
Bilingual Spanish speaker a plus.
We work hard, but have fun doing it.
Very competitive hourly pay plus commission
Job Type: Full-time
Benefits:
Medical
Dental
Vision
Life
Accident
Hospital
Critical Illness
401k
Paid Time Off
Holiday Pay
Employee Discount
Salary Description $21.00 - $32.00
Audi Technologist and Customer Retention Specialist
Service advisor job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
ยท Guaranteed hourly wage
ยท Volume / Unit bonuses
ยท Flex scheduling featuring 2 full days off every week plus an early and a late day
ยท You will receive a wide range of benefits including FULL medical, dental, and vision insurance
ยท Discounts and an associate pricing program on vehicles, parts and service
ยท Support for continuing education and personnel development are included
Customer Loyalty Retention Specialist
Service advisor job in San Marcos, CA
Essential Duties and Responsibilities
Be the first point of contact for customers wanting to cancel services.
Engage with customers to identify cancellation reasons and offer tailored solutions.
Communicate the value of services to reinforce customer commitment.
Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn.
Track retention metrics, including save rates and customer feedback.
Keep detailed records of all interactions in CRM systems.
Collaborate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure satisfaction post-resolution.
Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently.
Handle all interactions with empathy and professionalism.
Meet or exceed monthly retention KPIs, such as customer saves and call quality.
Participate in ongoing training to stay updated on company services and policies.
Utilize Microsoft Teams, Outlook, and other relevant tools.
Perform additional duties as assigned.
Customer Engagement
Connect with customers proactively through phone and email.
Build strong relationships by understanding their needs and preferences.
Issue Resolution
Address customer inquiries and concerns with professionalism and urgency.
Work with internal teams to resolve issues efficiently.
Upselling & Cross-Selling
Identify opportunities to recommend additional services or products.
Educate customers on the benefits of enhanced offerings.
Customer Feedback
Collect and share customer insights to support service improvements.
Auto-ApplyCustomer Service / Dispatcher
Service advisor job in San Diego, CA
Job DescriptionPowers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office. The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written, verbal communications and will be responsible for maintaining strong customer relationships. This person will work to support the daily customer service and operations of the office.
Responsibilities:
Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed.
Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders.
Organize internal resources - Build out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs.
Liaise with visitors - Act as point person for office walk in customers.
Communicate policies and procedures - Alert employees of new processes, rules and regulations.
Facilitate executive-level operations - Book travel and send communications for high-level staff as needed.
Manage social media accounts- Facebook, Twitter, Instagram, YouTube
The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights.
All other duties assigned.
Requirements:
High school diploma
1-2 years experience as an executive assistant, administrative assistant, secretary or receptionist preferred
Strong organizational, communication, and time-management skills
Proven ability to work in a fast-paced environment
Positive, high-energy attitude
Resourcefulness, creativity, and problem-solving skill set
Familiarity with office equipment (i.e. printers, Ipads, computers)
Willing to learn service dispatching software
The candidate must be willing to be remotely on call for scheduling emergencies some weekends and nights.
Benefits: Powers Plumbing benefits include, health care, dental, vision, 401k, vacation pay, holiday pay, sick pay, membership benefits, retirement savings, professional training and continued development.
About Powers Plumbing:
Powers Plumbing is a reputable plumbing company that has been serving the San Diego area for over a century. Established in 1914, we have a rich history of providing top-notch plumbing services to residential and commercial customers. As a family-owned and locally operated business, we take pride in our long-standing commitment to our community and delivering exceptional customer service.
At Powers Plumbing, our team members thrive in a work environment that fosters a positive atmosphere and a service-oriented culture. We believe that our success lies in the expertise and dedication of our plumbing specialists. That's why we constantly strive to attract and retain the best talent in the industry.
As a residential and commercial service-oriented company, we are equipped to handle a wide range of plumbing needs. Whether you need routine maintenance, repairs, or installation of plumbing systems, our experienced team has the skills and knowledge to get the job done efficiently and effectively.
Our commitment to customer satisfaction is unwavering. We understand that plumbing issues can be stressful and disruptive, which is why we prioritize prompt response times and reliable service. When you choose Powers Plumbing, you can rest assured that you are partnering with a company that values your time, property, and peace of mind.
To learn more about our services, please visit our website at **************************** We offer comprehensive information about our plumbing solutions, customer testimonials, and a convenient contact form to reach out to our team. Experience the difference with Powers Plumbing, where exceptional service and customer satisfaction are our top priorities.
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MSP Service Dispatcher
Service advisor job in San Diego, CA
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
About Us TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We take pride in our proactive approach, strong client relationships, and collaborative team culture. As we expand, were seeking a detail-oriented, customer-focused Service Dispatcher to join our dynamic team.
Your Role
As our Service Dispatcher, youll be the central point of contact for our service operations. Youll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery.
Key Responsibilities
Receive, triage, and assign service tickets via phone, email, and PSA system.
Prioritize tickets based on urgency, impact, and client SLAs.
Schedule and dispatch technicians for remote and onsite support.
Monitor ticket progress, ensuring timely follow-ups and resolutions.
Communicate with clients regarding ticket status, scheduling, and updates.
Collaborate with service managers to optimize technician workloads.
Escalate unresolved or high-priority issues to appropriate technical teams.
Maintain accurate documentation of service requests and technician activities.
What You Bring
Strong organizational and multitasking abilities.
Ability to remain calm under pressure and manage competing priorities.
Excellent verbal and written communication skills.
Team-oriented mindset and ability to thrive in a fast-paced environment.
Reliability and punctuality.
Basic understanding of IT services and terminology.
Eagerness to learn and grow professionally.
Why Join TeamLogic IT Point Loma?
Competitive salary
Paid time off and holidays
Professional development and training opportunities
Supportive, team-first culture
How to Apply
Please submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to connecting with you!
Customer Service Representative
Service advisor job in San Diego, CA
Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
Enter and accurately process a high volume of daily orders (150 - 200 daily).
Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
Responsible for the electronic processing and exception handling of electronic orders in system.
Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
Run reports generating order entry snapshots to keep team informed on daily progress and trending versus goals.
Be an agent of change - listen to ideas, share thoughts, and work together to implement process improvements.
Escalates customer issues to management.
Provides ongoing data entry support to the Customer Care Department on an as needed basis. Assist Associate Customer Service Representatives with addressing customer expectations.
Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
Be familiar with the specific customer needs for various public and private research institutions.
Properly route or address non-technical customer inquiries regarding delivery information of current and previous shipments, the status of their orders, and invoices.
Maintain a professional level of privacy regarding confidential customer information.
Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
Become eligible to serve as a Qualified Trainer for the team.
Other projects or responsibilities as may be required.
Skills:
2-3 years of applicable Customer Service experience
2-3 years of experience entering high volume of data or orders (150-200 daily)
2 years of experience with Enterprise Resources Planning (ERP) systems
2 years of experience with Customer Relationship Management (CRM) systems
Education:
Bachelor's Degree or equivalent combination of education and experience
Proficient knowledge of Enterprise Resources Planning (ERP) systems
Proficient knowledge of Customer Relationship (CRM) systems
Proficient experience with EDI order processing
Experience with multiple order source platforms
A desire to enact change and strive for innovation
Proficiency with 10-key
Strong computer skills, minimum intermediate proficiency with MS Office programs
Ability to work in a dynamic, fast-paced environment
Independent self-started who strives to meet and exceed goals
Strong attention to detail - accuracy is essential
Proven excellent verbal/written communication
Proven track record of de-escalating customer issues with sympathy and empathy