Customer Service - Parts Advisor
Service advisor job in Middlebury, IN
Purpose: This position exists to serve as the primary point of contact for all dealers and retail customers providing aftermarket sales and parts support. Essential Functions: * Serve as main point of contact for all parts related issues from dealers and retail customers responding and addressing all inquiries appropriately with ability to handle all escalated and complicated parts questions and issues.
* Researches engineering drawings & charts, bill of materials, work orders and network documents.
* Assists dealers with part number research, price quotes, shipping options, part availability, status of existing orders and change orders.
* Researches and creates special make item part numbers, descriptions and build lists.
* Processes special order requirements for recalls, technical bulletins, product improvements and warranty no charge orders.
* Verifies accuracy and completeness of information on parts orders by having a broad understanding of all products for each brand.
* Communicates internally based on dealership and customer requests; communicates externally to convey information regarding parts availability and status.
Experience/ Knowledge:
* Customer facing experience is required.
* Prior high volume call center experience is preferred.
* Manufacturing background is preferred with knowledge of RV construction, processes, parts and warranties, Lemon Laws and recalls.
Necessary Skills & Abilities:
* Ability to learn, grow and adapt to an ever changing product environment including a broad range of company products and programs.
* Must demonstrate a desire and ability to assess problem situations and respond appropriately in professional manner.
* Strong communication skills are required with ability to mediate escalated issues and upset customers.
* Strong organizational skills with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
* Proficient in Microsoft Office software including AX.
Work Requirements:
* This position may require sitting, standing, and working in front of a computer monitor in an office setting approximately 95% of the day.
* This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other office tools and equipment; reaching with hands and arms.
* Must comply with all safety procedures and protocols.
* This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
* Supervisory responsibilities: none.
* Remote work: not available. This position works from a Call Center located in Middlebury, Indiana.
* Regular attendance is required.
* Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Service Advisor
Service advisor job in Niles, MI
As a
Tyler KIA / GM
Service Advisor
, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment.
Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.
About you:
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.
What We Offer:
Advanced placement opportunities
Family atmosphere
Relaxed atmosphere
Major medical insurance
401(K)
Paid vacation
No weekends
No late nights
Flexible schedule
Responsibilities will include:
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Specific skills required:
Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
Auto-ApplyService Advisor
Service advisor job in Elkhart, IN
Seeking Experienced Service Advisor!!!
We have a fully staffed shop of QUALITY TECHS.
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. At Tom Naquin Auto Family, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Tom Naquin Auto Family is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor
Service advisor job in Goshen, IN
Job Details Hyundai of Goshen - Goshen, IN $50000.00 - $80000.00 CommissionDescription
Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated and self-sufficient individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for. Satisfied customers are our top priority and we believe SATISFIED EMPLOYEES produce satisfied customers!
What We're Looking For:
We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.
What We Offer:
All brand new state of the art equipment
Training and mentorship program
Paid education
Medical Plan
Dental Plan
Vision Plan
401(k) Savings Plan
Basic Life Insurance
Accident & Critical Illness Insurance
Discounts on Products and Services
Flexible Schedules
Work Life Balance
Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and vehicle history
Prepare complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, updating customers frequently
Verify that final invoice reconciles with work performed on the repair order
Explain all completed work and charges to customers
Qualifications
Qualifications:
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Positive attitude
High volume mentality
Pass pre employment background check and drug screen
Looking for more information about careers with Bob Loquercio Auto Group? Visit our website by clicking the link below!
******************************************
Experienced Service Advisor
Service advisor job in Bremen, IN
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Auto-ApplyGurley Leep Subaru Service Advisor
Service advisor job in Mishawaka, IN
Full-time Description
Gurley Leep Subaru is currently seeking an automotive service advisor to join our team.
We offer:
Industry leading Pay
Industry leading Paid Time Off + vacation bonuses
Paid training
Paid holidays
401k with company match
Medical/Dental/Vision Benefits
Family friendly 5-day work week
Friendly, Respectful work environment
If you would like more information about joining our team, please contact Arthur James at **************, or submit your application.
GLHSS123
Requirements
Valid driver's license and clean driving record
Automotive knowledge and 1 year of dealership experience preferred
Service Advisor
Service advisor job in Sturgis, MI
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Auto-ApplyService Advisor
Service advisor job in Elkhart, IN
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyService Advisor - La Porte
Service advisor job in La Porte, IN
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Friday Lunches
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Auto-ApplyService Advisor
Service advisor job in Benton Harbor, MI
Job DescriptionAs a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. Benefits:
Competitive Base Salary plus Commission
Health, Medical, and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
LeValley Chevrolet has been family owned and operated since 1975, and we're proud to uphold the values of honesty, integrity, and courtesy that helped build this dealership. It is our mission to provide five-star customer service to everyone who walks through our doors, whether they want a quick oil change or a brand-new truck. At LeValley, we don't just want to sell you a car - we want to build a lifelong relationship so that we can give you and your car the personalized attention you deserve. Responsibilities
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications
Prior experience as a service advisor or service writer is a positive but not required.
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable selling clients on products and services
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
LeValley Chevrolet is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Advisor, Retail
Service advisor job in Mishawaka, IN
Requirements
• Accountability - Ability to accept responsibility and account for his/her actions
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer-Oriented - Ability to take care of the customers' needs while following company procedures
• Friendly - Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness - Ability to identify and correct conditions that affect employee safety
• Team Builder - Ability to convince a group of people to work toward a goal
• Working under Pressure - Ability to complete assigned tasks under stressful situations
Exhibit our Vision, Mission and Core Values:
• Vision: The leading and most trusted provider of tires and services in all our geographic markets.
• Mission: Creating raving fans
• Core Values:
o Live with integrity, character & passion
o Commit to the pursuit of perfection
o Possess a servant's attitude
o Accept the urgency of accountability and the necessity of change
Physical Demands / Work Environment:
• Lifting passenger & light truck tires or parts (40+ lbs)
• Standing and sitting for extended periods of time.
• Read ticket and perform work listed; write confirmations and recommendations
• Environment: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Vision (Near, Distance, Color, Peripheral, Depth Perception, Computer work)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
Skills & Abilities:
Education:
High school graduate or general education degree (GED)
Experience:
2-4 years of sales experience in automotive repair industry preferred
Management experience required
Certifications / Licenses:
Valid driver's license; driving record must meet company's insurance requirements
Ongoing training is required per company's standards
Computer:
Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner
Automotive Luxury Experience Advisor
Service advisor job in Kalamazoo, MI
Job Description:
AUTOMOTIVE LUXURY EXPERIENCE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! THE POSITION: We're seeking a Luxury Experience Advisor a polished professional who thrives on creating connections, curating experiences, and delivering exceptional service that reflects the prestige of our luxury brands. As our Luxury Experience Advisor, you'll be the embodiment of LaFontaine's promise to deliver The Family Deal with a touch of sophistication. You'll guide clients through an elevated car-buying experience one that's seamless, personal, and unforgettable. THE PERKS: Competitive Compensation Employee Referral Program Employee Discounts on Sales and Service Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) 401(k) and Employer Match Holiday Savings Program with Employer Match Paid Time Off Holiday Pay Essential Duties & Responsibilities: Welcome and engage guests with warmth, professionalism, and genuine hospitality. Curate vehicle presentations tailored to each client's lifestyle and preferences. Ensure a flawless purchase experience. Host exclusive test-drive appointments, delivery experiences, and attend private events. Anticipate client needs before they're expressed, exceeding expectations at every turn. Build long-term relationships that inspire loyalty and repeat business. Represent the LaFontaine Luxury brand with confidence, elegance, and enthusiasm. Skills & Qualifications: Experience in luxury hospitality, concierge service, or premium automotive sales. Exceptional interpersonal and communication skills. Poise, attention to detail, and a genuine passion for creating memorable experiences. Strong organizational skills with the ability to multitask in a fast-paced environment. Professional presence and an appreciation for luxury brands and design. Valid driver's license and clean driving record. THE COMPANY: Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It's the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer's specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Visit ****************** for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion. LaFontaine Automotive Group is an equal opportunity employer. TIER1
Automotive Luxury Experience Advisor - Kalamazoo, Michigan, United States
Service advisor job in Kalamazoo, MI
AUTOMOTIVE LUXURY EXPERIENCE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION: We're seeking a Luxury Experience Advisor a polished professional who thrives on creating connections, curating experiences, and delivering exceptional service that reflects the prestige of our luxury brands. As our Luxury Experience Advisor, you'll be the embodiment of LaFontaine's promise to deliver The Family Deal with a touch of sophistication. You'll guide clients through an elevated car-buying experience one that's seamless, personal, and unforgettable.
THE PERKS:
* Competitive Compensation
* Employee Referral Program
* Employee Discounts on Sales and Service
* Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
* Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
* 401(k) and Employer Match
* Holiday Savings Program with Employer Match
* Paid Time Off
* Holiday Pay
Essential Duties & Responsibilities:
* Welcome and engage guests with warmth, professionalism, and genuine hospitality.
* Curate vehicle presentations tailored to each client's lifestyle and preferences.
* Ensure a flawless purchase experience.
* Host exclusive test-drive appointments, delivery experiences, and attend private events.
* Anticipate client needs before they're expressed, exceeding expectations at every turn.
* Build long-term relationships that inspire loyalty and repeat business.
* Represent the LaFontaine Luxury brand with confidence, elegance, and enthusiasm.
Skills & Qualifications:
* Experience in luxury hospitality, concierge service, or premium automotive sales.
* Exceptional interpersonal and communication skills.
* Poise, attention to detail, and a genuine passion for creating memorable experiences.
* Strong organizational skills with the ability to multitask in a fast-paced environment.
* Professional presence and an appreciation for luxury brands and design.
* Valid driver's license and clean driving record.
THE COMPANY:
Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It's the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer's specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Visit ****************** for additional details.
Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
TIER1
Service Advisor/Dispatcher
Service advisor job in Schoolcraft, MI
VIP Truck Center stocks new and used Ford and Volvo commercial trucks, parts, and accessories. We service all makes of trucks. Our Sales Department offers new and used trucks, financing programs customized to fit customer needs, and trade-ins.
Our Parts Department is stocked with genuine Ford and Volvo truck parts.
Our Service Department features state-of-the-art diagnostic and repair equipment. Our skilled factory-trained and certified technicians deliver efficient, quality truck service.
Job Description
Advise customers on necessary service for routine maintenance and update them on progress of repairs to their vehicle.
Help identify problems by interviewing customer, completing visual inspection, write up the customers complaints with great detail to relay to the technician
Schedule appointments using service and vehicle data
Schedule shop work based on technician skills and availability to maximize productivity
Open and close repair orders
Process warranty claims in a timely manner
Maintain open communication with all internal team members
Qualifications
Must be customer service oriented.
Commercial Driver's License is a plus.
Must have a willingness to work in a team oriented environment.
Additional Information
Send resume to
[email protected]
All your information will be kept confidential according to EEO guidelines.
EOE
Automotive Service Advisor
Service advisor job in Portage, MI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
* Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
* All major Holidays & Birthday off
* Advanced Leadership Training Programs: build the skills to grow your career
* Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
* Internal recognition programs that support an engaged workplace
* Profit Sharing
* 401(K) with company match
* Paid ASE testing and certifications
Compensation
* Saturday & Sunday weekend premium pay $2.50 per hour
* Base pay up to $20.00/hr with annual performance-based merit raises*
* The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
* Assist customers with their purchases in a customer service and sales focused environment.
* Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
* Explain work orders and invoices to customers.
* Perform Retail Cashier Duties by obtaining and processing customer payments.
* Install batteries, balance wheels, repair and install tires when required.
* Perform oil changes using LOF procedures when required.
* Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
* Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
* Must have great communication skills
* Ability to pass pre-employment drug screening and background checks
* Ability to read and speak English
* Ability to effectively communicate with customers and coworkers
* Must be 18 years of age or older
* Prior auto repair experience is preferred
* Prior retail experience preferred
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
Auto-ApplyField Service Dispatcher
Service advisor job in Elkhart, IN
Job Details Elkhart Office - Elkhart, IN High School $19.00 - $24.00 Hourly NegligibleDescription
Overview: The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to maximize scheduling efficiency by dynamically re-routing and rescheduling work orders.
Reports to: Service Delivery Dispatch Center Manager
Job Status: Nonexempt
Responsibilities:
Responsible for overseeing daily scheduled work orders for installation and service technicians
Responsible for dynamic routing of installation and service technicians to improve productivity and efficiency
Proactively communicate with customers to reschedule work orders as necessary
Answer incoming calls related to scheduling from sales, care, and field service teams
Notify customers of technician arrival times outside of scheduled time-window
Coordinate and communicate scheduling of same-day installation and service work
Communicate same-day work order cancellations to the field service team
Reschedule jobs at customer request
Coordinate with customers and technicians to reschedule missed appointments
Manage the stand-by appointment queue
Work with field service managers to optimize scheduling lead times for installation and service work
Work with service and installation managers to optimize and fill field tech availability based on demand
Qualifications
3-5 years dispatch experience preferred
Ability to see a bigger picture regarding scheduling
Familiarity with field service software and tools preferred
Ability to work well under pressure
Extensive attention to detail
Excellent written and verbal communication skills
Excellent interpersonal skills
Ability to communicate quickly and effectively with customers and coworkers
Automotive Service Advisor
Service advisor job in La Porte, IN
Family owned and operated for over 30 years, Sauers GMC is one of the most trusted dealerships in Northwest Indiana. We have some of the highest customer service numbers in the industry. Most of our business is done by customer referrals and our customer retention percentage is off the charts. We strive to provide all of our customers with the best customer service possible.
We are looking for a skilled experienced Service Advisor to add to our team. We offer top pay and benefits, a great work environment and opportunity to grow.
Dealership experience is a plus but not necessary. We will train the right individual.
At Sauers Buick GMC in LaPorte, we want the customer's business for life, not just one transaction.
BENEFITS:
Competitive Compensation
Medical / Dental / Vision Insurance
Paid Vacation
401K
Excellent Culture
Opportunity to Grow and Advance!
RESPONSIBILITIES:
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
High School Diploma or equivalent.
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Must be willing to submit to a background check & drug screen
Auto-ApplyAutomotive Service Advisor
Service advisor job in Michigan City, IN
: Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers' wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. This summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can't be ready at the promised time, and obtains authorization from customers when repair estimates are revised Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, training, and educational classes as required Performs other duties as assigned
Job Requirement:Requirements High school diploma or GED One year of dealer-level or large facility experience preferred Valid and unrestricted driver's license and clean driving record Professional and dependable Safety and customer service oriented Basic computer and internet skills Outstanding communication skills Professional appearance and work ethic Ability to read and comprehend instructions Able to bend, kneel, squat, stand, and lift heavy objects as needed Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It's time to make the most important move of your career! Apply Now!
Service Advisor
Service advisor job in Benton Harbor, MI
As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. Benefits:
Competitive Base Salary plus Commission
Health, Medical, and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
LeValley Chevrolet has been family owned and operated since 1975, and we're proud to uphold the values of honesty, integrity, and courtesy that helped build this dealership. It is our mission to provide five-star customer service to everyone who walks through our doors, whether they want a quick oil change or a brand-new truck. At LeValley, we don't just want to sell you a car - we want to build a lifelong relationship so that we can give you and your car the personalized attention you deserve. Responsibilities
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications
Prior experience as a service advisor or service writer is a positive but not required.
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable selling clients on products and services
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
LeValley Chevrolet is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor, Retail
Service advisor job in Mishawaka, IN
Zolman Tire, Inc. - Seeking a full-time Service Advisor
Locally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI.
We are seeking qualified sales professionals for our South Bend, Mishawaka, Granger and Niles locations who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for our customers. This position will ensure high levels of customer satisfaction and integrity while maximizing store sales and profitability. Hours requirements are 8a-5p M-F, and some Saturdays 8a-12p, with willingness to work overtime as needed. If you are enthusiastic about the automotive tire and repair industry, are reliable, and have a positive attitude please apply!
We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!
Essential Functions
• Greet customers and assess customer needs
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones using Best-One phone standards
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Operate the company's flat-rate computer system
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Generate computer invoices
• Inventory materials and supplies
• Arrange and display merchandise to promote sales
• Inspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
• Assist in maintaining grounds/store/customer area cleanliness
• Perform other duties as assigned
Zolman Tire, Inc. provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category
Industry specific and Covid-19 PPE are available to all floor and production staff. We promote a safe work environment and follow all protocols to insure a positive, productive and healthy work experience.
Requirements
Position Qualifications:
• Accountability - Ability to accept responsibility and account for his/her actions
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer-Oriented - Ability to take care of the customers' needs while following company procedures
• Friendly - Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems
• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness - Ability to identify and correct conditions that affect employee safety
• Team Builder - Ability to convince a group of people to work toward a goal
• Working under Pressure - Ability to complete assigned tasks under stressful situations
Exhibit our Vision, Mission and Core Values:
• Vision: The leading and most trusted provider of tires and services in all our geographic markets.
• Mission: Creating raving fans
• Core Values:
o Live with integrity, character & passion
o Commit to the pursuit of perfection
o Possess a servant's attitude
o Accept the urgency of accountability and the necessity of change
Physical Demands / Work Environment:
• Lifting passenger & light truck tires or parts (40+ lbs)
• Standing and sitting for extended periods of time.
• Read ticket and perform work listed; write confirmations and recommendations
• Environment: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Vision (Near, Distance, Color, Peripheral, Depth Perception, Computer work)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
Skills & Abilities:
Education:
High school graduate or general education degree (GED)
Experience:
2-4 years of sales experience in automotive repair industry preferred
Management experience required
Certifications / Licenses:
Valid driver's license; driving record must meet company's insurance requirements
Ongoing training is required per company's standards
Computer:
Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner