Service advisor jobs in Fayetteville, NC - 621 jobs
All
Service Advisor
Customer Service Representative
Service Writer
Service Dispatcher
Service Consultant
Automotive Service Advisor
Customer Service Advisor
Customer Service Associate
Customer Service Representative, Full or Part Time
Circle K Stores, Inc. 4.3
Service advisor job in Garner, NC
Store 2************ US 70 Hwy 70 Lh, Garner, North Carolina 27529 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be cha Customer Service Representative, Customer Service, Part Time, Representative, Retail
$25k-31k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Representative
Tronity Executives
Service advisor job in Fayetteville, NC
Job Title: Customer Service Representative
Job Type: Full Time
About Us
As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a Customer Service Representative you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply
We'd love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.
$26k-35k yearly est. 2d ago
Customer Service Representative
Butterball, LLC 4.4
Service advisor job in Garner, NC
Retrieves, processes, releases, and confirms all sales orders and revisions are accurate in relevant systems. Assists with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousin Customer Service Representative, Customer Service, Representative, Sales, Retail, Manufacturing
$30k-36k yearly est. 2d ago
Customer Service Representative
Carstar
Service advisor job in Garner, NC
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A/R.
File repair order paperwork accurately or record in CARSTAR management system.
Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
2+ years of customer service experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS/management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid driver's license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include:
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
All duties, responsibilities and experience are subject to change by location
$27k-35k yearly est. 6d ago
Service Advisor/ASM
Hudson Automotive Group 4.1
Service advisor job in Fayetteville, NC
$60k-$100k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Flexible Schedule
Internal Advancement Opportunities
Fayetteville Dodge Ram, a Hudson Automotive Company, is actively seeking ServiceAdvisors to join our award-winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
Why choose Fayetteville Dodge Ram and Hudson Automotive Group?
Competitive Compensation ($60k-$100k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$60k-100k yearly 15d ago
Service Advisor
Freedomroads
Service advisor job in Garner, NC
Camping World is seeking a ServiceAdvisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a ServiceAdvisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 6d ago
Kia Fayetteville Service Advisor
Crain Automotive 4.3
Service advisor job in Fayetteville, NC
Kia FayettevilleServiceAdvisor Location:
Crain Kia of Fayetteville 2277 Foxglove Dr, Fayetteville, AR, 72704
If you enjoy working with people, staying organized, and being part of a team that values professionalism and accountability, this may be a great next step for you - even if you've never worked in a dealership before.
We're open to candidates who are curious about a career change and want something stable, structured, and customer-focused.
This Could Be a Good Fit If You've Worked In:
Hospitality or guest services
Automotive service or repair environments
Customer-facing sales or retail leadership
Insurance or claims support
Parts or automotive operations
Many of our best advisors came from outside the dealership world. We'll train you on the automotive side.
What the Role Involves:
Welcoming customers and understanding their vehicle concerns
Creating clear repair orders and explaining next steps
Reviewing inspection findings and maintenance recommendations
Coordinating with technicians and internal teams
Keeping customers informed and helping their visit go smoothly
Following a clear, established process from start to finish
What We're Looking For:
Strong communication and listening skills
Comfort managing multiple tasks throughout the day
Attention to detail and follow-through
A calm, professional approach with customers
Willingness to learn and work within a structured process
Valid driver's license
Dealership experience is helpful, but not required.
Why Crain Kia of Fayetteville:
Competitive compensation with consistent earning opportunity
Training and support from experienced leadership
A modern facility and growing service department
Clear expectations and defined processes
Long-term career opportunities within the Crain Automotive Group
What Success Looks Like:
Customers feel informed and respected
Work is completed accurately and on time
Communication is clear and consistent
You take ownership of your responsibilities
If you're interested in exploring a new career, we'd be happy to have a conversation.
Apply today and let's see if this is the right fit - for both of us.
$93k-132k yearly est. 26d ago
Member Service Advisor, Lumberton (Branch Advisor)
Local Government Federal Credit Union 4.2
Service advisor job in Lumberton, NC
Apply Description
OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members.
NORMAL DAY-TO-DAY WORK
Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.
Builds and fosters relationships with current and potential members to increase their financial well-being.
Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.
Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.
Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.
Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.
Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.
Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.
Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.
Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
Collaborates with internal departments to provide a closed-loop experience for member requests.
Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.
JOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
Minimum 1 - 3 years of customer service experience, or a Bachelor's degree.
High school diploma or equivalent.
Excellent verbal, written, telephone and interpersonal communication skills.
Demonstrated strong customer service skills.
Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.
PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
Travel required on occasion.
Here are a few qualifications we'd LIKE for you to have.
Credit Union member service experience.
Knowledge of financial products and services, mobile and on-line banking a plus.
If you have questions about this position description, please feel welcome to ask. You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
********************
$42k-53k yearly est. Easy Apply 57d ago
Service Writer Fayetteville Monday-Friday!
Wiggs Auto
Service advisor job in Fayetteville, NC
Wiggs Auto & Wheeler Alignment are looking for a high energy Sales Advisor to work in our fast paced and growing auto shop!
Tired of working nights & weekends? Do you feel stuck with no room for growth? Bored? Like a challenge?
We are one of the fastest growing auto shops in our area and we are looking for a ServiceAdvisor with a lots of energy and a positive attitude to join our team.
Pay has no limit. NONE. And we NEVER work WEEKENDS. EVER.
11 Bay shop. Up to 120 hours Paid Time Off in the first year!
Summary
We need someone that is friendly, sociable, loves people, someone not easily swayed by their emotions or outside influences, someone who smiles and has a great tone of voice, someone that genuinely loves helping people and loves sales!
Must be able to multi-task and work well under pressure. We are doing 400+ cars/month and looking to grow. If you have automotive experience, can do a $500 ARO and higher, work with 15 cars/day, and sell an average of $100K per month, CALL US!
Responsibilities
Greet customers, work to establish long-term relationships while assessing their automotive service needs
Document all work and information regarding customer and their vehicle
Keep customers informed of each step of the process and follow up as needed
Explain and show needed work to the customer and sell recommended repairs
Keep front area clean and maintained, present a professional appearance
Work with Technicians and Parts Manager to provide the best experience for the customer
Qualifications
Proven experience as an Automotive ServiceAdvisor or similar role
Strong customer service skills with a focus on customer satisfaction
Excellent communication and interpersonal abilities
Ability to manage multiple tasks effectively in a fast-paced environment
Someone who goes the extra mile for their customer
Excellent phone skills
Strong sales skills and experience highly preferred
Proficient with computers
Car knowledge nice but not necessary as technicians will explain all needed work
Must have good hygiene and cleanliness.
If you love helping people and love sales - this is the career for you!
Sales experience: 3 years required
Customer service: 2 years required
Job Type: Full-time
Benefits:
No Weekends. None.
Dental & Vision Insurance
Employee Discount
Health Insurance
Paid Time Off
Professional Development Assistance
$31k-50k yearly est. 48d ago
Service Writer Fayetteville Monday-Friday!
Wiggs Auto, LLC
Service advisor job in Fayetteville, NC
Job Description
Wiggs Auto & Wheeler Alignment are looking for a high energy Sales Advisor to work in our fast paced and growing auto shop!
Tired of working nights & weekends? Do you feel stuck with no room for growth? Bored? Like a challenge?
We are one of the fastest growing auto shops in our area and we are looking for a ServiceAdvisor with a lots of energy and a positive attitude to join our team.
Pay has no limit. NONE. And we NEVER work WEEKENDS. EVER.
11 Bay shop. Up to 120 hours Paid Time Off in the first year!
Summary
We need someone that is friendly, sociable, loves people, someone not easily swayed by their emotions or outside influences, someone who smiles and has a great tone of voice, someone that genuinely loves helping people and loves sales!
Must be able to multi-task and work well under pressure. We are doing 400+ cars/month and looking to grow. If you have automotive experience, can do a $500 ARO and higher, work with 15 cars/day, and sell an average of $100K per month, CALL US!
Responsibilities
Greet customers, work to establish long-term relationships while assessing their automotive service needs
Document all work and information regarding customer and their vehicle
Keep customers informed of each step of the process and follow up as needed
Explain and show needed work to the customer and sell recommended repairs
Keep front area clean and maintained, present a professional appearance
Work with Technicians and Parts Manager to provide the best experience for the customer
Qualifications
Proven experience as an Automotive ServiceAdvisor or similar role
Strong customer service skills with a focus on customer satisfaction
Excellent communication and interpersonal abilities
Ability to manage multiple tasks effectively in a fast-paced environment
Someone who goes the extra mile for their customer
Excellent phone skills
Strong sales skills and experience highly preferred
Proficient with computers
Car knowledge nice but not necessary as technicians will explain all needed work
Must have good hygiene and cleanliness.
If you love helping people and love sales - this is the career for you!
Sales experience: 3 years required
Customer service: 2 years required
Job Type: Full-time
Benefits:
No Weekends. None.
Dental & Vision Insurance
Employee Discount
Health Insurance
Paid Time Off
Professional Development Assistance
#hc212379
$31k-50k yearly est. 17d ago
Automotive Customer Service Advisor - 2736
Tupeloms
Service advisor job in Apex, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer ServiceAdvisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer ServiceAdvisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-35k yearly est. 2d ago
Part Time Customer Service Associate (Restaurant)
Taco Bell/KFC-Pittsboro
Service advisor job in Pittsboro, NC
Taco Bell / KFC - Pittsboro is looking for a full time or part time crew member to join our team in Pittsboro, NC. As a Taco Bell / KFC - Pittsboro crew member, you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen. Working with us will give you the flexibility to be whatever our team and guests needs you to be. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Verbal communication skills are key you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier and more fun with some teamwork. Responsibilities: -Knowledge of proper safe handling techniques for all food or chemicals used -Anticipates kitchen member needs by constantly evaluating environment and responding to cues as necessary -Maintain a high standard of cleanliness and orderliness in all kitchens, loading dock, dumpster and utility work areas -Assists with receiving delivery of product on behalf of our restaurant team -Complete daily and weekly checklists -Maintain a proactive approach to the health, safety and security of all staff at all times -Be vigilant for any hazards, alerting a manager as necessary -Greet guests and provide a memorable experience -When necessary, resolve guest issues -Share your positive high energy and enthusiasm with focus and commitment to exceed customers expectations -Not only will you work with our crew members, you will be part of an overall team helping to support the success of Taco Bell / KFC - Pittsboro -Bring your outgoing personality and smiles We can't wait to see you for an interview for our full time or part time crew member position at Taco Bell / KFC - Pittsboro. Apply now!RequiredPreferredJob Industries
Other
$23k-30k yearly est. 44d ago
Service Writer
Hendrick 4.3
Service advisor job in Apex, NC
Hendrick Toyota ApexLocation: 1210 Laura Village Dr, Apex, North Carolina 27523
Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership's standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
$30k-46k yearly est. Auto-Apply 46d ago
Service Consultant / Service Advisor
Wilkinson Chevrolet Cadillac GMC
Service advisor job in Sanford, NC
Come join our rapidly growing Wilkinson Chevrolet GMC Cadillac team. We have been family owned and operated for over 70 years. We are looking for an experienced service consultant to help better serve our customers.
Responsibilities
ServiceAdvisors Requirements and Responsibilities - Our serviceadvisors primary responsibility is to function as a liaison between our customers and our technicians while overseeing the flow of the service department
Work closely with technicians to determine the repairs needed and provide clear explanations of needed repairs
Identifying the customers needs and coordinating all aspects of the repair or maintenance from start to completion
Bring a positive, ambitious attitude to work each day
Maintaining and developing relationships with customers from point of drop-off and until delivery
Providing customers informative up to date repair status and provide detailed explanation of additional service repairs needed
Provides a complete and accurate cost estimate for labor and parts
Qualifications
2 years experience required (preferably with CDK)
Strong organizational skills
A clean, well groomed, and professional appearance
Being self-motivated
Strong interpersonal skills with ability to communicate effectively with a diversity of individuals on the phone or in person
Strong organizational skills and capability to prioritize multiple tasks effectively
Friendly and positive personality
Demonstrated ability to manage others
Must have valid drivers license
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical, dental, and vision plans
401k with company match
Paid vacation
Paid time off
Paid holidays
Family Events
$50k-88k yearly est. Auto-Apply 60d+ ago
Automotive Service Dispatcher
Crossroads Automotive Group 3.3
Service advisor job in Fuquay-Varina, NC
Primary Responsibilities:
Distribute repair orders to technicians, insuring that the correct technician is assigned to the job
Work with technicians and serviceadvisors to prioritize work distribution
Work with and communicate with the parts department to make sure the technicians get needed parts in a timely manner
Insure that Technician Trainees are paired with the correct senior technician to receive proper training
Prolonged periods of computer usage and data entry
Qualifications
Job Requirements:
Two years of experience in the automotive/service industry strongly preferred
Strong communication skills
Problem solver
Valid Drivers License and clean driving record
Must consent to and pass a drug/background screen
Professional appearance required
Enthusiasm, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
$28k-33k yearly est. 11d ago
Customer Service Representative
Circle K Stores, Inc. 4.3
Service advisor job in Smithfield, NC
Shift Availability
Flexible Availability
Job Type
Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Weekly Bonus Potential
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts
Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Great if you have:
Retail and customer service experience
Sales associate or cashiering experience
High school diploma or equivalent
Motivation to advance in your career!
Willingness to learn and have fun!
Physical Requirements:
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$25k-31k yearly est. 6d ago
Customer Service Representative
Butterball 4.4
Service advisor job in Garner, NC
Ensures customer satisfaction and retention throughout the entire customer order life cycle journey. Serves as the primary point of contact for customer inquiries and safeguard customer-related information and sales orders. Responsible for ensuring orders are processed promptly, meet our lead time parameters, and balance the needs of the business and the customer. Produces daily and weekly reports communicating pricing issues, shortages, and product allocations to our customers, brokers, and sales network.
At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
Key Responsibilities
Retrieves, processes, releases, and confirms all sales orders and revisions are accurate in relevant systems.
Assists with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousing, and invoicing.
Provides exceptional customer service, responding promptly and with professionalism to customer emails and phone inquiries on order status, delivery issues, product information, etc. Fields and resolves customer issues and inform Sales of the results with the customer.
Supports sales goals (on-time and in-full) assisting sales team and brokers to meet sales targets (i.e., order changes, price adjustments, substitutions, freight charges).
Supports demand planners/supply chain with forecasting and order allocation processes.
Assists the sales and credit departments by researching and reviewing price discrepancies, deductions, and invoice issues. Creates customer returns, credits, and debits.
Works closely with cross-functional teams and outside warehouse partners to help resolve service issues, (e.g., late delivery, date changes, and product rotation).
Coordinates Over/Short/Damage (OS&D) returns with Transportation and Credit departments. Creates customer Return Merchandise Authorizations or debits and credits as needed to align customer receipts
Orders customized product sample packages for customers, sales, marketing, copackers, and special events (e.g., food shows cuttings).
Communicates daily with multiple departments, internal and external at all levels, to resolve everyday transactions and communicate shortages, delayed deliveries, pool changes, etc.
Practices and communicates customer service procedures and policies, including new broker and sales training, to meet alignment with our company's visions, goals, and procedures.
Creates and sends proforma invoices and risk account payment reports.
Maintains price confidentiality and updates pricing in relevant systems as needed and approved.
Assists national and international sales teams, including communicating with USDA to request and resolving export documentation issues and coordinating export and expedited orders.
Provides necessary documentation to support Sales and Finance deduction resolution (Bill of Lading, PODs, etc.), invoicing for domestic and export, etc.
Minimum Qualifications (Educations & Experience)
High school diploma, GED, or equivalent
3+ years of experience or the knowledge, skills, and abilities to succeed in the role
OR Associates degree in related field and 1+ year of relevant experience
Knowledge, Skills, and Abilities
Butterball Core Competencies
Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:
Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.
Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.
Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.
Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.
Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.
Essential Knowledge, Skills, and Abilities
Excellent customer service skills with the demonstrated ability to recommend and deliver customer-centric solutions
Strong written and verbal communication skills with the ability to collaborate internally and externally at all levels, demonstrating etiquette and professionalism
Ability to find equitable solutions, balancing the needs of the business and our customer
Demonstrated ability to effectively prioritize work and contribute as part of a cross-functional team
Ability and commitment to fostering relationships
Proficient with Microsoft (MS) suite (i.e., Word, Excel, PowerPoint, Teams, Outlook, etc.)
Excellent organizational skills and attention to detail with effective time-management and prioritization skills
Highly skilled at working in a fast-paced operational environment with a keen sense of urgency
Ability to work some weekend or after-hour work to support time zone differences or urgent issues as needed
Ability to work flexibly from either office or home environments as needed
Preferred Knowledge, Skills, and Abilities
Associates degree in related field
Experience in related manufacturing field
Experience using Enterprise software such as S/4(SAP), JDA, etc.
Strong excel skills
Physical Demands
* While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Working Conditions & Travel Requirements
Work is performed in a climate-controlled office environment or remotely. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload).
The noise level of the environment is usually moderate.
Occasional travel may be required.
Disclaimer
We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
$30k-36k yearly est. 2d ago
Experienced Service Advisor
Crain Automotive 4.3
Service advisor job in Fayetteville, NC
We are seeking a motivated and customer-focused Automotive ServiceAdvisor to join our team. The ServiceAdvisor acts as the primary liaison between customers and our service department, ensuring that every customer receives exceptional service from start to finish. This role requires strong communication, organizational skills, and technical knowledge to effectively translate vehicle needs into understandable terms for customers while coordinating with technicians to deliver high-quality service.
Key Responsibilities
Greet customers promptly and professionally, establishing a welcoming and trustworthy environment.
Listen to customer concerns, accurately document service requests, and provide repair/service recommendations.
Communicate with technicians to determine necessary repairs, maintenance, and cost/time estimates.
Present service estimates, explain recommended services, and obtain customer approval.
Maintain strong product and service knowledge to answer questions and guide customers through decisions.
Schedule service appointments and ensure timely workflow in the shop.
Provide updates to customers throughout the repair process and notify them of any changes.
Review completed work with customers, explain invoices, and handle payments.
Build and maintain long-term customer relationships by delivering exceptional service.
Ensure all documentation, records, and work orders are accurate and complete.
Promote dealership/service specials and upsell additional services when appropriate.
Qualifications & Skills
High school diploma or equivalent required; additional training in automotive service a plus.
Previous experience as a ServiceAdvisor, Service Writer, or in automotive customer service preferred.
Strong knowledge of automotive systems and services (or willingness to learn).
Excellent communication, interpersonal, and problem-solving skills.
Ability to explain technical information in a clear, customer-friendly manner.
Proficiency in service management software and basic computer applications.
Strong organizational skills with the ability to multitask in a fast-paced environment.
A customer-first mindset with a focus on building trust and loyalty.
Work Environment & Benefits
Full-time position with opportunities for overtime during peak service periods.
Competitive pay structure (base salary plus commission/bonuses).
Benefits may include health insurance, retirement plans, paid time off, and employee discounts.
Fast-paced, team-oriented work environment with opportunities for growth and advancement.
Reports To: Cliff Christian
Service Manager / Fixed Operations Manager
$93k-132k yearly est. 60d+ ago
Service Dispatcher
Hudson Automotive Group 4.1
Service advisor job in Fayetteville, NC
Fayetteville Dodge Ram, a Hudson Automotive Company, is actively seeking a Service Dispatcher to join our award winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with 54 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
Why choose Fayetteville Dodge Ram and Hudson Automotive Group?
Climate Controlled Facility
Company Funded Continued Manufacturer/Specialty Training
Previous Automotive Technician Experience Required
ServiceAdvisor/Lane Manager Experience Preferred
SUMMARY:
Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
ESSENTIAL DUTIES:
Essential Duties include the following. Other duties may be assigned.
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Provides technical support for technicians when necessary.
Checks progress of each repair order throughout the day.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
Checks progress of each repair order throughout the day.
Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Road test vehicles to quality check work performed.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate serviceadvisor and/or customer.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Prepares estimates when required.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Assists technicians in developing their skills and competencies.
Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities.
Ensures that all department employees receive appropriate manufacturer training.
Monitors shop condition, including cleanliness, safety, and condition of shop equipment. Reports problems to the Service Manger or dealer.
Ensures that technicians follow warranty material disposition procedures.
Communicates job status with the next shift supervisor.
Schedules maintenance for service department vehicles and equipment.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Strives for harmony and teamwork within the department and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Maintains a professional appearance.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
$28k-33k yearly est. 15d ago
Service Consultant / Service Advisor
Wilkinson Chevrolet Cadillac GMC
Service advisor job in Sanford, NC
Job Description
Come join our rapidly growing Wilkinson Chevrolet GMC Cadillac team. We have been family owned and operated for over 70 years. We are looking for an experienced service consultant to help better serve our customers.
Responsibilities
ServiceAdvisors Requirements and Responsibilities - Our serviceadvisors primary responsibility is to function as a liaison between our customers and our technicians while overseeing the flow of the service department
Work closely with technicians to determine the repairs needed and provide clear explanations of needed repairs
Identifying the customers needs and coordinating all aspects of the repair or maintenance from start to completion
Bring a positive, ambitious attitude to work each day
Maintaining and developing relationships with customers from point of drop-off and until delivery
Providing customers informative up to date repair status and provide detailed explanation of additional service repairs needed
Provides a complete and accurate cost estimate for labor and parts
Qualifications
2 years experience required (preferably with CDK)
Strong organizational skills
A clean, well groomed, and professional appearance
Being self-motivated
Strong interpersonal skills with ability to communicate effectively with a diversity of individuals on the phone or in person
Strong organizational skills and capability to prioritize multiple tasks effectively
Friendly and positive personality
Demonstrated ability to manage others
Must have valid drivers license
Willing to submit to a pre-employment background check & drug screen
Benefits
Medical, dental, and vision plans
401k with company match
Paid vacation
Paid time off
Paid holidays
Family Events
How much does a service advisor earn in Fayetteville, NC?
The average service advisor in Fayetteville, NC earns between $35,000 and $112,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Fayetteville, NC
$63,000
What are the biggest employers of Service Advisors in Fayetteville, NC?
The biggest employers of Service Advisors in Fayetteville, NC are: