Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associates, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.
Apply now to join our team of student-focused associates!
Position Status: Non-exempt
Work Hours: Mon-Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.
Reports To: Financial Aid Leadership
Location: Orchard Park, NY
Position Summary:
The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. During award letter delivery, the incumbent will review financial aid student files for accuracy and identify necessary adjustments. The position will provide support to the financial aid team to ensure policy and compliant procedures are adhered to. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is detailed, highly organized and actively engaged with students.
Essential Duties and Responsibilities:
Award Letter Review: Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package.
Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester.
Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience.
Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.).
Compliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
College Competencies:
Accountability-Takes ownership and seeks continuous improvement opportunities to achieve outcomes above expectations.
Brand Ambassadorship-Understands our brand and messages it to the students
Embracing Change-Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
Values-Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
Delivering Program and College Services-Consistently provides appropriate information and guidance to students, groups, individuals and other stakeholders so that appropriate choices and decisions are made
Manages/Organizes Priorities -- Takes initiative and utilizes resources to insure priorities are met in a timely manner and corrects problems as they arise.
Outcomes Oriented - Makes efficient use of time and resources to achieve successful outcomes.
Qualifications:
Associate's degree required
1-2 years fast-paced customer service experience required in a high-volume setting
Prior computer experience with a CRM tracking system and Microsoft Office
Excellent phone skills
Preferred qualifications:
Bachelor's degree preferred
Experience in a call center environment preferred
Financial aid experience preferred
Physical Demands and Work Environment:
Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
Position also requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.
Salary Range:
$46, 000 ($22.12 per hour)
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
$46k yearly 2d ago
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Route Service Representative (4 Day Workweek)
Cintas 4.4
Service advisor job in Alden, NY
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Sales Representatives enjoy:
- Comprehensive 10-week training program
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
+ Have an active driver's license
+ Be at least 21 years of age
+ Obtain a DOT medical certification
+ Provide documentation regarding their previous employment
All successful candidates will also possess:
+ The ability to meet the physical requirements of the position
+ A High School diploma, GED or Military Service
+ The ability to demonstrate a strong customer service orientation
+ Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
+ A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Compensation**
A reasonable estimate of total compensation for this role ranges between $45,000 - $90,000/Yearand is a combination of base salary plus earned commissions. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, performance, and other business and organization needs. This disclosed range has not been adjusted for applicable geographic differentials associated with the location at which the position may be filled. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
\#INDT3
$45k-90k yearly 8d ago
RV Service Advisor
Blue Compass RV
Service advisor job in West Seneca, NY
Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar ServiceAdvisor! Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a ServiceAdvisor who's ready to take customer service to the next level.
Why You'll Love It Here:
At Blue Compass RV, we believe in growing people, not just careers. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement.
WHY BLUE COMPASS RV:
* Training and Development Programs
* Structured Career Path
* Medical, dental, vision, disability, FSAs, and life insurance
* Paid Time Off and paid holidays
* 401K
* Gas Discount
* Pet Insurance
* 5-day work week
* Gas Discount
* Employee Assistance Program
* Referral Program
* Legal Coverage
* Identity Theft Protection
* And so much more….
THE ROLE:
* Be the go-to guide for our service customers, delivering exceptional support with a smile
* Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way
* Coordinate with our talented technicians to keep RVs rolling and customers happy
* Juggle multiple tasks while keeping your cool (and maybe a cup of coffee)
* Keep service records accurate and up to date - because details matter!
* Be part of a team that's more like a family. We've got your back every step of the way.
WHAT WE ARE LOOKING FOR:
* People who love helping people - simple as that!
* A background in customer service, automotive, or RV is awesome, but not required
* Strong communication skills and a positive, can-do attitude
* Someone who thrives in a fast-moving, dynamic environment
* Computer skills and the ability to stay organized like a pro
TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.
$47k-90k yearly est. 60d+ ago
RV Service Advisor
Blue Compass RV Buffalo
Service advisor job in West Seneca, NY
Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar ServiceAdvisor!
Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a ServiceAdvisor who's ready to take customer service to the next level.
Why You'll Love It Here:
At Blue Compass RV, we believe in
growing people, not just careers
. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement.
WHY BLUE COMPASS RV:
Training and Development Programs
Structured Career Path
Medical, dental, vision, disability, FSAs, and life insurance
Paid Time Off and paid holidays
401K
Gas Discount
Pet Insurance
5-day work week
Gas Discount
Employee Assistance Program
Referral Program
Legal Coverage
Identity Theft Protection
And so much more….
THE ROLE:
Be the go-to guide for our service customers, delivering exceptional support with a smile
Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way
Coordinate with our talented technicians to keep RVs rolling and customers happy
Juggle multiple tasks while keeping your cool (and maybe a cup of coffee)
Keep service records accurate and up to date - because details matter!
Be part of a team that's more like a family. We've got your back every step of the way.
WHAT WE ARE LOOKING FOR:
People who
love helping people
- simple as that!
A background in customer service, automotive, or RV is awesome, but not required
Strong communication skills and a positive, can-do attitude
Someone who thrives in a fast-moving, dynamic environment
Computer skills and the ability to stay organized like a pro
TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today!
Blue Compass RV - Where your career hits the open road.
$47k-90k yearly est. Auto-Apply 60d+ ago
Service Advisor
Pros Mechanics
Service advisor job in Buffalo, NY
Our client in Buffalo, NY is looking for an experienced ServiceAdvisor/Service Writer to join their growing team.
This position requires someone with a minimum of 3 years of experience in the Diesel Truck repair industry.
Responsibilities:
You will provide support to technicians in the shop and field
Liaison with customers and technicians regarding repairs
Provide quotes on repairs
Look up parts and pricing
Handle all documentation for warranty claims
Requirements:
Strong customer service skills
Attention to detail
Strong computer skills, proficient with MS Office
Team oriented
Previous experience working in a similar role within the Diesel Truck repair industry
Compensation:
$26 - $30/hr. The starting wage will vary based on experience level. Benefits available after 90 days and include Health Insurance, Life Insurance, 401K, PTO, and Paid Holidays.
Shift:
Days 10:00 am - 7:00 pm Monday to Friday
$26-30 hourly 60d+ ago
CUSTOMER SERVICE REPRESENTATIVE
Dival Safety Equipment 3.7
Service advisor job in Buffalo, NY
Job Description
Customer Service Representative-
Regular Full Time
Buffalo, NY
Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customer service while maintaining workflow.
Duties and Responsibilities:
Working through our CRM, acknowledge all requests within a 2hr timeframe.
Process customer orders, returns, exchanges, back-order updates, and contract pricing.
Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
Coordinate expedites & obtain proof of delivery.
Process new item requests (NIR) submitted by Sales team.
Proactively update and increase product knowledge.
Promote company events and services through all points of contact with our customers.
Perform general data entry functions in addition to those listed above.
Proactively work with all internal departments to provide excellent service to our customers.
Work with your manager to improve workflow and processes.
Skills and Requirements:
You have a passion for the “Customer Experience” and helping business become more successful.
2+ years of office support in a customer service role is preferred.
Solid computer and multitasking skills, Microsoft Office and CRM.
Exceptional communication skills, both written and verbal.
Excellent organizational and time management skills.
Strong decision making and analytical abilities.
Must be able to pass a NON-DOT drug screen and physical.
Customer facing coverage for retail store when needed.
Ability to lift 30 lbs. - 50 lbs. on a repetitive basis.
Able to climb ladders on a repetitive basis.
High School diploma / GED equivalent.
The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.
Benefits:
Medical benefits.
Dental & vision benefits.
Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
Company provided life insurance policy.
401K.
Paid time off.
DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
$31k-37k yearly est. 27d ago
Service Advisor - Quick Lube
Northtown Automotive Companies 4.2
Service advisor job in Amherst, NY
The responsibilities of the Quick Lube ServiceAdvisor encompass the proper resolution of customer and vehicle-related concerns, maintaining a level of customer satisfaction that is at or above dealer standards, meeting pre-determined service sales objectives, and the thorough and accurate performance of designated administrative activities.
Schedule:
Full-time, 3 day rotating schedule : 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for one month and then Thursday/Friday/Saturday for the next month)
Essential Job Functions:
Greet all guests with warmth, courtesy, and professionalism.
Create an accurate Repair Order and verify all information for accuracy with the customer.
Work with customers to address any concerns they may have, prior to receiving any scheduled work.
Maintain CSI Index Rating
Maintain a dealership-prescribed standard for hours per customer repair order written.
Ensure that all documents are properly accounted for
Understand and follow federal, state, & local regulations, such as those governing the disposal of hazardous wastes, OSHA, etc.
Communicate with customers to determine the nature of the mechanical issue.
Perform a walk around on every vehicle
Provide estimates for labor and parts.
Establish time promised.
Follow up progress of each repair order during the day. Contact customer regarding any changes in the estimate OR time promised.
Sell proper repairs and/or services responsive to customers needs, adhering to approved sales objectives.
Fully utilize the computer system to aid in selling the maintenance services due on every vehicle.
Carefully inspect every completed repair order. Ensure pricing accuracy (compare to estimate) and legibility.
Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
Perform other specific administrative functions as directed by service management.
Handle inquiries regarding work in process and appointments.
Participate in all training programs that are made available.
Qualifications
Qualifications:
Professional personal appearance
Previous, successful, Customer Service/Sales Experience
Must be comfortable working in a selling environment
Ability to read and comprehend instructions, both verbal and written.
Ability to operate smartphone, tablet, and/or PC.
Ability to stand/walk for the majority of the work day
Valid in-state drivers license.
$44k-76k yearly est. 15d ago
Residential Customer Service Representative
NOCO Energy Corp 4.1
Service advisor job in Tonawanda, NY
Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review
What You Will Do
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* Work directly with customers to provide solutions and recommend home products and services to fit their needs.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
* Provide information on services offered, pricing, and scheduling availability.
* Collect and enter orders for new or additional products or services.
* Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays.
* Follow up with customers post-service to ensure satisfaction and address any further concerns.
* Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans.
* Update customer information and service histories in the company's database.
* Act as a liaison between customers, technicians, and the company's management team.
* Coordinate and schedule technicians for service calls, maintenance, and install.
* Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites.
* Adjust schedules in response to emergencies or urgent service requests.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent
* 2-3 years of customer service, preferably in HVAC or related industry
* Dispatching experience preferred
* Ability to confidently make outbound calls, handle potential objections, and engage customers effectively
* Excellent communication skills including active listening
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software
* Good time management skills to prioritize and plan work activities
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner
* Reacts well under pressure and treats others with respect
* Works efficiently and effectively, both independently and as a team to ensure call standards
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
$20-25 hourly 55d ago
Service Dispatcher
Milton Cat 4.4
Service advisor job in Batavia, NY
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Service Dispatcher
TRS Heating & Air Conditioning
Service advisor job in Elma, NY
Benefits:
401(k)
Dental insurance
Health insurance
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Health Insurance
Company Paid Dental and Vision Insurance
401 K
Company Paid Life Insurance, Long Term Disability and Supplemental Disability
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with TRS Heating service technicians, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Detail Orientated
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, but not required.
Excellent oral and written communication skills, including the ability to work with diverse customer groups.
Knowledge of HVACR-related terms is helpful but not required.
Compensation: $20.00 - $25.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$20-25 hourly Auto-Apply 60d+ ago
Customer Service Teammate
Go Car Wash
Service advisor job in Depew, NY
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Buffalo, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$28k-34k yearly est. 8d ago
Customer Service Teammate
Go Car Wash Management Corp
Service advisor job in Niagara Falls, NY
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation:
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 14d ago
Specialist, Self Directed Services
Peopleinc 3.0
Service advisor job in Amherst, NY
Hourly Pay Range:
$18.70-$21.02
Shift:
Monday-Friday 8:30am-4:00pm
Performs various tasks to help approve and maintain accurate records for the Self-Direction Department.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
• Approve reimbursement requests in compliance with self-direction rules and approved budgets
• Scan and upload paper reimbursements that are sent to the office
• Review and approve service records in accordance with departmental policies.
• Assist with staff trainings/retraining's regarding the use of eVero.
• Work with FI-Representative and staff to resolve any issues relating to these entries.
• Tracks 6-month/annual DSP evaluations. Sends notice to FI-Representative to complete -OR- specialist sends link to family in eVero and notifies reps for corresponding individuals caseload
• Tracks and ensures staff complete annual trainings in Relias
• Specialists complete/maintain active list of all staff requesting additional hours that reps could access to provide information to families as needed.
• Assist teammates with office tasks as needed
• Sorts and distributes team mail
• Complies with all agency policies and procedures
• Other duties as assigned
MINIMUM QUALIFICATIONS:
• High School diploma or equivalent and 1-2 years' experience or combination of experience and education
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
Why People Inc.?
When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.
$18.7-21 hourly 5d ago
Sales and Service Specialist
Hertz 4.3
Service advisor job in Buffalo, NY
The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
Ensure optimal operational efficacies to provide customers the best rental car experience
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
Assist customers with various post rental inquiries that involve the rental and billing process
Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
Professional Experience:
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous customer service.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Must have a valid driver's license with an acceptable driving record
Wages: $17/hr.
Knowledge:
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Skills:
Demonstrate good written and oral communication skills.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Proven experience of working well within a team.
Ability to work flexible shifts including weekends and holidays; and work overtime as required.
Willing to work outdoors during all weather conditions.
Assist with special administrative projects when needed.
Ability to stand for long periods of time.
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
$17 hourly Auto-Apply 13d ago
Financial Aid Customer Service Representative
Bryant & Stratton College 3.7
Service advisor job in Orchard Park, NY
The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. During award letter delivery, the incumbent will review financial aid student files for accuracy Customer Service, Customer Service Representative, Financial, Representative, Computer Tech, Retail, Education
$33k-39k yearly est. 2d ago
Route Service Representative (4 Day Workweek)
Cintas Corporation 4.4
Service advisor job in Alden, NY
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Service, Representative, Sales Representative, Manufacturing, Retail, Training
$34k-38k yearly est. 3d ago
CUSTOMER SERVICE REPRESENTATIVE
Dival Safety Equipment 3.7
Service advisor job in Buffalo, NY
Customer Service Representative-
Regular Full Time
Buffalo, NY
Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customer service while maintaining workflow.
Duties and Responsibilities:
Working through our CRM, acknowledge all requests within a 2hr timeframe.
Process customer orders, returns, exchanges, back-order updates, and contract pricing.
Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
Coordinate expedites & obtain proof of delivery.
Process new item requests (NIR) submitted by Sales team.
Proactively update and increase product knowledge.
Promote company events and services through all points of contact with our customers.
Perform general data entry functions in addition to those listed above.
Proactively work with all internal departments to provide excellent service to our customers.
Work with your manager to improve workflow and processes.
Skills and Requirements:
You have a passion for the “Customer Experience” and helping business become more successful.
2+ years of office support in a customer service role is preferred.
Solid computer and multitasking skills, Microsoft Office and CRM.
Exceptional communication skills, both written and verbal.
Excellent organizational and time management skills.
Strong decision making and analytical abilities.
Must be able to pass a NON-DOT drug screen and physical.
Customer facing coverage for retail store when needed.
Ability to lift 30 lbs. - 50 lbs. on a repetitive basis.
Able to climb ladders on a repetitive basis.
High School diploma / GED equivalent.
The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.
Benefits:
Medical benefits.
Dental & vision benefits.
Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
Company provided life insurance policy.
401K.
Paid time off.
DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
$31k-37k yearly est. Auto-Apply 28d ago
Service Dispatcher
Milton Cat 4.4
Service advisor job in Batavia, NY
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
* Paid Time Off + 8 company paid holidays
* Medical, Dental and Vision insurance options for Employee and Family
* Disability & Life Insurance Packages
* Competitive Retirement Plan
* Tuition Reimbursement - available to FT employees with 1 year+ of service
* Employee Assistance program (EAP)
* Additional supplemental offerings and discount programs
* Employee Referral Program
Responsibilities
* Answer phones and receive requests for service, quotes and installation.
* Confirm with customer scheduling of work.
* Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
* Schedule, route and assign work to shop service technicians.
* Opens and update work orders.
* Analyze customer problems and prepare reports and problem logs as requested.
* Assists in time card entries, reviewing, closing and invoicing work orders.
* Maintains customer files.
* Passes on lead for work to other departments.
* Communicates with the credit department to ensure financial needs are met.
* Maintain a professional and proper personal appearance at all times adhering to company policy.
* Flexible to work after hours when needed to meet customer needs.
* Performs related duties as assigned.
* Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
* High school diploma or (GED) equivalent, with college or trade school preferred.
* Proficient in the use of a computer and related software (Word, Excel, etc.).
* Strong written and verbal communication skills.
* Strong problem solving skills and be detailed oriented with a high level of accuracy.
* Basic math skills.
* Ability to perform duties with a sense of urgency, exceeding customer expectations.
* Ability to work with minimal supervision.
* Excellent organizational skills.
* Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
* Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Service Dispatcher
TRS Heating & Air Conditioning, Inc.
Service advisor job in Elma, NY
Job DescriptionBenefits:
401(k)
Dental insurance
Health insurance
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Health Insurance
Company Paid Dental and Vision Insurance
401 K
Company Paid Life Insurance, Long Term Disability and Supplemental Disability
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with TRS Heating service technicians, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Detail Orientated
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, but not required.
Excellent oral and written communication skills, including the ability to work with diverse customer groups.
Knowledge of HVACR-related terms is helpful but not required.
How much does a service advisor earn in Hamburg, NY?
The average service advisor in Hamburg, NY earns between $35,000 and $121,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Hamburg, NY
$65,000
What are the biggest employers of Service Advisors in Hamburg, NY?
The biggest employers of Service Advisors in Hamburg, NY are: