Service advisor jobs in Harlingen, TX - 804 jobs

Varel Energy Solutions (VES) is one of the world's largest independent manufacturers and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast-paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team! Summary: VES is looking for a Customs Specialist to join our team in our Brownsville location. This person will work to ensure compliant, efficient, and cost-effective execution of import and export activities. This position manages the day-to-day coordination with customs brokers, carriers, freight forwarders, and internal stakeholders to guarantee adherence to U.S. Customs and Border Protection (CBP) regulations and on-time delivery. The role also supports coordination with maquiladora operations in Mexico to ensure proper documentation, timely border movements, and accurate customs reporting. Essential Duties and Responsibilities include the following. Other duties may be assigned. Import & Export Coordination Perform daily import and export transactions to and from the United States, ensuring compliance with CBP, Census Bureau, and other U.S. government agency requirements. Coordinate with customs brokers and freight forwarders to ensure the timely release, transportation, and delivery of shipments. Manage AES filings, ISF submissions, and prepare international shipping documents (commercial invoices, packing lists, BL/AWB/BOL, certificates of origin). Track shipments and communicate status updates to internal logistics and operations teams Customs Compliance Ensure compliance with U.S. import and export laws, including HTS classification, valuation, country of origin determination, and free trade agreement qualification (USMCA, etc.). Maintain accurate records for all import/export transactions in accordance with CBP's recordkeeping requirements (19 CFR Part 163). Support internal and external audits, post-entry amendments, and reconciliation filings. Ensure brokers follow company instructions, classification, and documentation standards. Maquiladora Coordination Support U.S.-Mexico trade flows by ensuring documentation accuracy for shipments related to maquiladora (IMMEX) operations. Coordinate with Mexican counterpart teams to align on entry/exit documentation, in-bond material, temporary imports, and reconciliation of materials. Ensure U.S. export paperwork supports maquiladora import requirements and facilitates on-time border clearance. Identify and address potential delays, discrepancies, or compliance risks related to cross-border activities. Transportation & Logistics Support Coordinate inbound and outbound transportation for both domestic and international shipments. Work with logistics service providers to optimize routes, costs, and service levels while ensuring regulatory compliance. Monitor carrier performance, freight costs, and customs-related demurrage or detention. Support freight invoice reviews and cost reporting. Maintain Logistics trackers with the latest information on each shipment. Trade Data & Process Improvement Perform compliance screening in Descartes. Support continuous improvement initiatives in customs and logistics processes. Assist in the development and maintenance of SOPs, work instructions, and compliance manuals related to logistics and U.S. import/export operations. Cross-Functional Collaboration * Coordinate regularly with sales, production, and logistics stakeholders to review order status and address issues proactively. Inventory Accuracy * Ensure timely shipment of sales orders and participate in inventory and cycle counts to support inventory integrity. Education and/or Experience: Bachelor's degree in International Trade, Logistics, Supply Chain Management, or related field. In-depth knowledge of U.S. Customs regulations (19 CFR), Harmonized Tariff Schedule and U.S. export control basics. Familiarity with free trade agreements (USMCA preferred) and related origin documentation. Licensed Customs Broker certification or Certified Customs Specialist (CCS) is a strong plus. Minimum 5-7 years of experience in U.S. import/export operations, including hands-on customs compliance and logistics coordination. Experience working with maquiladora operations or supporting cross-border trade between the U.S. and Mexico. Demonstrated experience collaborating with customs brokers, freight forwarders, and carriers. Experience using SAP or similar ERP systems for trade and logistics transactions. Thank you for your interest in a career with Varel Energy Solutions.

Watermill Express is the national leader in refill kiosks that provide affordable, sustainable, safe drinking water and ice in a convenient drive-up format. As a Route Service Representative you will be assigned a company vehicle to use for your assigned route. Your basic job duties include safely driving to each refill kiosk, performing daily routine cleaning, basic maintenance, repair, and trouble-shooting of our purified water and water and ice units. This position works independently and you must take pride in your work. You are eligible for: Company Vehicle. Drive home daily Starting hourly rate is $11.00 No Cost Employee Only Medical + $900 employer paid Health Savings Account Dental and Vision plans 401(k) and Roth with Immediate Company Match and Vesting 8 days of accrued Paid Time Off the first year. Accrue up to 26 days per year. Paid Holidays Duties and Responsibilities for the Position Follow safety guidelines and act in safe manner Clean and sanitize outside vending areas Verify component functionality Drive company vehicle to company locations/units throughout assigned area* Perform basic maintenance, repair, and trouble-shooting of units Collect water samples Other duties as assigned Qualifications, Requirements, Basic Skills and Abilities Team player with positive attitude Problem solver Troubleshooter Mechanically inclined Use and maintain hand tools Detail/task oriented Ability to work independently Ability to work required schedule Clean motor vehicle record and current valid driver's license Minimum Physical Requirements Include Ability to lift 50 pounds Capable of climbing ladders, walking, standing, stooping and bending Ability to work safely in limited space inside water/water-ice kiosk Ability to work in heat and cold Ability to safely operate a motor vehicle Ability to work overtime including some weekend or evening work Required Education and Preferred Experience Prior experience working with hand tools is desirable Maintenance experience or previous training preferred *This position is considered safety sensitive due to the essential requirement of operating a company vehicle on public roadways If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today! Powered by JazzHR

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer. About Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Education and/or Experience High school diploma or GED; 1 to 3 months of related experience and/or training; Candidates with an equivalent combination of education and experience will also be considered. Valid Texas Driver License Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance About Us: At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!

Job DescriptionService Advisor - Clark Knapp Honda | Pharr, TX Are you passionate about people and cars? Clark Knapp Honda is looking for an energetic and customer-focused Service Advisor to join our award-winning team in Pharr, TX. As a Service Advisor, you'll be the bridge between our valued customers and our expert technicians-ensuring each guest receives top-tier service and care. We're proud to offer competitive pay, generous benefits, and real opportunities for growth in a family-owned dealership that's been trusted in the Rio Grande Valley for over 30 years. What You'll Do: Greet and consult customers on their vehicle service needs. Recommend maintenance and repair services with clarity and honesty. Coordinate with service technicians to ensure timely and accurate repairs. Communicate status updates with customers throughout the service process. Deliver a first-class customer experience that reflects the Clark Knapp Honda standard. What We're Looking For: Excellent communication and customer service skills. Previous experience in an automotive service role preferred. Ability to work in a fast-paced, team-oriented environment. A drive to exceed customer expectations and grow professionally. Why Clark Knapp Honda? Competitive Pay - Rewarding performance and experience. Generous Benefits - Medical, dental, vision, 401(k), paid time off, and more. Career Growth - We promote from within and invest in training. Family-Owned & Operated - Join a team that treats you like family. Positive Work Environment - Supportive leadership and a strong team culture.

Full-time Description Our Commitment To You: Competitive wages Medical insurance plan 401k retirement A professional and respectful work environment Paid vacation/holidays Employee vehicle purchase program Responsibilities (include but are not limited to): Summary Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned. Process after-hours drop-off vehicle information. Promote sales of labor, parts and accessories to meet customer needs. Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated. Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary. Record clear instructions to technicians; specify labor operations required. Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer. Establish method of payment with customer; obtain customer signature on repair ticket. Discuss alternate transportation needs with customer. Follow progress of repair work throughout day, discuss any changes with customer and record on repair order. Notify customer when service/repair is completed and vehicle can be picked up. Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work. Resolve customer problems and complaints as necessary in a timely manner. Greet customers in a positive, timely manner. Requirements Our Ideal Candidate Will Possess: A minimum of two years sales experience is preferred. Technical knowledge of dealership's products; including estimating experience with evaluative diagnostic capabilities is helpful. Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines. Administrative skills for appropriate record keeping for customer vehicles. Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented. Ability to bend, stoop, and reach. High School diploma or equivalent. Maintain a valid driver's license, ability to drive a variety of vehicle types, insurable Salary Description $60-120K

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested . Requirements Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Excellent oral and written communication skills. OTHER JOB REQUIREMENTS Must have and maintain a valid TEXAS driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test (hair follicle) screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public. Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested. Requirements Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening. Must pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time Description Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionService Advisor - Automotive At Toyota of Pharr, we're looking for a Service Advisor who is passionate about providing an exceptional customer experience. You'll be the vital link between our customers and our service technicians - ensuring every guest feels welcome, informed, and confident that their vehicle is in good hands. If you excel at communication, thrive in a fast-paced environment, and take pride in delivering world-class service, we invite you to join our award-winning team. Key Responsibilities Greet customers promptly and courteously - a positive attitude makes all the difference! Listen carefully to customer concerns and clearly communicate repair needs to technicians. Recommend additional services using a transparent, customer-focused approach. Prepare accurate repair and maintenance estimates. Follow all dealership policies regarding vehicle care and safety. Keep customers updated on repair progress and timelines. Manage and explain extended warranty options. Inspect completed work to ensure repair quality and accuracy. Notify customers when vehicles are ready for pickup. Review completed repairs and costs with customers clearly and professionally. Resolve minor customer concerns with empathy and efficiency. Keep the Service Manager informed of any potential issues. Maintain top-tier Customer Satisfaction Index (CSI) scores in alignment with Toyota standards. Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan Basic Life Insurance Accident & Critical Illness Coverage Short-Term Disability Paid Training & Development Employee Vehicle Purchase Program About Toyota of Pharr At Toyota of Pharr, part of South Texas Auto Group, we're committed to excellence - in our vehicles, our service, and our people. We believe in creating an environment where employees can grow, achieve, and make a difference. If you're ready to advance your career in the automotive industry and become part of a customer-focused, high-performing team - apply today and drive your future with Toyota of Pharr!

Job Description We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction. **Qualifications:** - High school diploma or equivalent required; associate degree preferred - Previous experience in a customer service role, preferably in an automotive service environment - Strong communication and interpersonal skills - Knowledge of automotive systems and maintenance services - Ability to multitask and work in a fast-paced environment - Proficiency in computer systems and software **Responsibilities:** - Greet customers and assist them with determining their service needs - Schedule service appointments and communicate with customers throughout the process - Advise customers on necessary services based on vehicle inspections and manufacturer recommendations - Provide estimates for services and obtain customer approval - Coordinate with technicians to ensure timely completion of services - Resolve customer complaints and issues in a professional manner - Maintain customer records and service history accurately in the system - Stay updated on product knowledge, manufacturer updates, and service procedures **Additional Requirements:** - Valid driver's license (at least 3 consecutive years) and clean driving record - Willingness to participate in training and development opportunities - Ability to work a flexible schedule, including weekends - Commitment to providing exceptional customer service and building customer loyalty.

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. FULL-TIME Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Requirements Must have a valid Texas Driver's license with an acceptable and safe driving record. Must be 21 years old or older. Must pass a drug test screening. Must pass a background check screening

We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction. Qualifications: * High school diploma or equivalent required; associate degree preferred * Previous experience in a customer service role, preferably in an automotive service environment * Strong communication and interpersonal skills * Knowledge of automotive systems and maintenance services * Ability to multitask and work in a fast-paced environment * Proficiency in computer systems and software Responsibilities: * Greet customers and assist them with determining their service needs * Schedule service appointments and communicate with customers throughout the process * Advise customers on necessary services based on vehicle inspections and manufacturer recommendations * Provide estimates for services and obtain customer approval * Coordinate with technicians to ensure timely completion of services * Resolve customer complaints and issues in a professional manner * Maintain customer records and service history accurately in the system * Stay updated on product knowledge, manufacturer updates, and service procedures Additional Requirements: * Valid driver's license (at least 3 consecutive years) and clean driving record * Willingness to participate in training and development opportunities * Ability to work a flexible schedule, including weekends * Commitment to providing exceptional customer service and building customer loyalty.

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Job Responsibilities Attitude is everything-greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Employee discounts Opportunity for advancement Training & development Company Overview At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company. Benefits and Perks Excellent Training and Development Competitive Compensation Friendly Work Environment Top Tier Benefits Job Summary Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department. Great growth and career opportunities. Responsibilities Promptly meets and greets customers Determines the nature of customer problems; May make road test or visually inspect the vehicle Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold Obtains customer approval for service before delivering order to service personnel Reviews completed repairs or services performed with customers and collects payment Maintains cleanliness of showroom and re-stocks display as needed Performs daily cash/sales procedures at close of business day Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations Desired Qualifications High School graduate or comparable vocational training Knowledge of computerized sales and marketing software Knowledge of auto/truck tire, lubrication and maintenance issues Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions Preferred Experience: 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment Experience as a vehicle mechanic or lubrication technician

The Service Consultant is instrumental in maintaining the customer ownership retention cycle intact by facilitating personalized service, advocating for the customer and encouraging the purchase of dealer-approved products and services, and new vehicles as appropriate. Service Consultants will intake customer vehicles into the dealership's service department for needed maintenance and repairs by collaborating with them to identify operating concerns and then recording those concerns and other services accurately on the repair order. Throughout the service visit, the Service Consultant will keep the customer apprised of progress and any significant changes, like additional work needed or delays, until delivery is made and payment for services received. Additionally, Service Consultants follow-up with each customer the following day to gauge satisfaction with the overall visit and schedule any comeback visits quickly. Qualifications Education High school diploma or the equivalent. Licenses Driver's License Specialized One year of dealership service department work experience required or three years of other sales experience, or a combination of both. Other Ability to read and comprehend instructions and information. Professional personal appearance. Utilize professional language and excellent communication skills (telephone, email, text, voicemail, etc.). Ability to meet company's production and quality standards. Ability to converse in the Spanish language. Mathematical skills. Computer and software utilization skills. Good physical mobility. Ability to handle constant interruptions and remain focused. Be able to work varying schedules with extended hours in early morning, late evening and though lunch hour as required. Physical Requirements Surroundings Spend time indoors in air-conditioned areas and outdoors in the environment with varying weather conditions and moving about the shop and parking lot. Sitting On a regular basis Standing On a regular basis Walking On a regular basis Bending, twisting and/or stooping On a regular basis Kneeling and/or Squatting On a regular basis Lifting 10 lbs. to 25 lbs. infrequently Reaching and/or lifting overhead On a regular basis Climbing Stairs on occasion Repetitive hand/finger movement On a regular basis Grasping/grabbing with hands On a regular basis Pushing and Pulling On a regular basis Expectations General Expectations Devote himself/herself to insuring complete satisfaction to customers. Receive customers quickly with courtesy and efficiency, establishing good rapport and trust. Answer questions accurately and effectively. Determine customer concerns by asking questions and listening, then recording each of the complaints by line on the work order with supporting details that allow the technician to identify and correct the concern. On each visit, utilize the Multi-point Vehicle Inspection to position our dealership as the expert on vehicle maintenance and repair with each customer. Use available selling tools we provide to help identify and demonstrate these needs. Sell vehicle maintenance as per the manufacturer's recommended schedule, demonstrating the need for each item (time & mileage selling). Likewise, sell the jobs discovered in the MPVI with emphasis on performing the jobs on this visit. Record declined work and reason(s). Use service telephone skills and selling procedures to encourage calling customers to bring their vehicles to our shop for servicing. Be positive, downplay any situation when diagnosis has not been done, and offer your expertise in inspecting the vehicle with the customer to determine whether repairs are called for. To sell additional jobs, discuss the various payment methods available to customers, including their applying for credit with dealer approved outside lenders. Explain our service appointment system and work-flow through the shop so that an expected length of time for repairs can be established, as well as associated costs. All work must have the customer's authorization before work can begin. Understand our DMS and Customer Relationship Management system as it relates to customer records, scheduled activities and customer engagement. Verify and update customer information on each visit. Maintain the dealership's service follow-up system for "progress updating" and "after service visit" with each customer. A plan of contact must be discussed and agreed to between both parties during write-up, and all available methods of contact utilized with each customer (telephone, voicemail, text, email, etc.). Be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service. Apologize quickly and sincerely, first, then attempt to resolve concerns before involving management with routine issues. Consult with technicians and shop foreman to obtain information on needed maintenance and repairs. Keep support staff apprised of your work and vacation schedule, and time away from your office so that they can adjust the appointment system and advise customers appropriately in your absence. Work as a team with the service staff and other departmental staff members. Interact well with others and be a positive influence on employee morale. Do not diminish or degrade fellow employees, nor our products or services, especially with customers. If a failure occurs, it is really Tipotex Chevrolet that failed in the customer's eyes, so apologize for the organization and seek to redress the concern(s) quickly. Always work your scheduled shift and be punctual. Do not change your shift without management approval. Adhere to the company's notification policy on tardiness and absences. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Have strong organizational skills. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Participate in performance management and any training offered. Always complete manufacturer training on time for your role in the dealership. Understand the terminology of the business and keep abreast of technology changes in products and services. Read new and updated service bulletins daily and know the manufacturer's service policies and procedures for warranty and service agreements. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Attend company meetings as required and actively participate when appropriate. Understand and follow work rules and procedures. Have a good understanding of the Tipotex Playbook (handbook) and maintain access to the document for reference purposes. Uphold the company's non-disclosure and confidentiality policies and agreements. Job-Specific Expectations Produce accurate estimates for any repairs. Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Enter jobs into the dispatch system as appropriate. Prior to the start of a repair job, especially recalls, ascertain that we have the parts available. When parts must be ordered (special order requests or SOR's), provide customers with accurate estimates of part arrival. Actively work the SOR list to get parts installed. Help with diagnosing customer concerns correctly and accurately by describing them on the repair order and utilizing “concern verification” forms as appropriate. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Perform cashiering functions on service transactions. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Start and finalize repair orders for warranty, customer paid, and internal repair. Each job must be detailed and have the 3C's (complain, cause and correction), all parts used in the repair and any sublet charges associated. As a repair order is a legal document, extreme care should be taken to insure each job is accurately recorded. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Notify customers promptly regarding any delays, changes, or additional work that is required. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to keep expectation levels appropriate. Always set the customer's next appointment with their active participation in the appointment scheduler to include date, time and scope of work. Perform a quality control check on each customer vehicle to confirm maintenance services have been completed and the vehicle is free of stains, smudges and/or changes to settings (seats, radio, etc.) before notifying them of it being ready to pick up. When a customer vehicle is transferred or reassigned from one Service Consultant (or Body Shop Estimator) to another, the “new” consultant should contact the customer immediately to introduce themselves as the new point of contact and answer any questions they may have. Specifically, for transfers from the Body Shop, have their representative explain services they performed prior to delivery unless you can competently do this yourself and answer questions. Actively solicit CSI Survey responses and favorable social media posts from our customers.

Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Healthcare Customer Service Representative do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: * Customer Support & Communication: Provide empathetic, first-class support to customers via phone and email. Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks. * Records Management & Compliance: Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information. * Insurance & Billing Tasks: Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance). * Administrative & Data Integrity: Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information. Track metrics and provide detailed reporting on customer experience and resolution rates. Requirements for our Open Healthcare Roles: * Healthcare Support Experience * Phone/Email/Chat Experience * Customer Service Experience (1 year) * Call Center Experience (1 year) * Technical Support Experience * Health Insurance Verifications Experience (Highly Preferred) * Medical Billing or Coding ((Highly Preferred) * Medical Office * Data Entry * HIPAA * Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi Qualifications/Skills: * Excellent Verbal and Written Communication * Adaptability to Ambiguity * Meticulousness * Technical Proficiency * Customer Focus * Teamwork * Adaptability * Attention to Detail * Process Improvement * Proficient Multitasking What's in it for you? * Competitive salary * Great benefits package * Professional growth opportunities with the chance to learn from many different functions * A fun and inclusive workplace How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************