Service advisor jobs in Idaho Falls, ID - 114 jobs
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Customer Care and Sales Advisor - I
Sparklight
Service advisor job in Idaho Falls, ID
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
* Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
* Perform entry-level sales and support tasks within a designated region or business area.
* Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
* Actively listen and ask questions to understand customer needs, showing empathy and respect.
* Handle a variety of customer-facing duties, including:
* Addressing requests to disconnect or remove services
* Providing billing and pricing information
* Resolving standard issues remotely or educating customers on resolution steps
* Scheduling service appointments when remote resolution isn't possible
* Arranging product returns or exchanges
* Managing add/change/delete requests in hosted platforms
* Use effective telephone-based selling skills to:
* Build rapport and identify customer issues
* Offer creative solutions and explain product/service benefits
* Negotiate household spend and upsell additional services
* Accurately and efficiently input orders
* Meet or exceed weekly and monthly sales activity goals.
* Follow company-approved scripts to ensure consistent communication.
* Assist with special projects as assigned.
Qualifications
* High School Diploma or GED
* Ability to ask fact-finding questions to identify solutions aligned with customer needs
* Demonstrated patience and professionalism in all customer interactions
* Working knowledge of Cable One products and services
* Strong communication and active listening skills
* Ability to remain composed and empathetic in high-pressure situations
* Ability to sit for extended periods, use hands, talk, and hear
* May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
* Health from Day One: Medical, dental, and vision plans start immediately
* Protect What Matters: Life insurance for you and your loved ones
* Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
* Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
* Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
* Learn & Earn: Tuition reimbursement up to $5,250 in your first year
* Give Back: Participate in community support programs across the U.S.
* Celebrate Wins: Recognition and awards programs highlight your achievements
* Grow Your Career: Clear advancement opportunities
* Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
$25k-34k yearly est. Auto-Apply 60d+ ago
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Express Service Advisor
Wackerli Subaru
Service advisor job in Idaho Falls, ID
Job DescriptionAt Wackerli Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Wackerli Subaru is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits
Medical, Dental, & Vision Insurance
Employee Discounts on Parts & Services
Competitive Pay
Paid Vacation
Growth Opportunities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$27k-44k yearly est. 4d ago
Service Advisor
Lithia & Driveway
Service advisor job in Lincoln, ID
Dealership:L0072 Lithia Ford Lincoln of BoiseLithia Ford Lincoln of BoiseNow Hiring Experienced ServiceAdvisor!
About our shop:
ServiceAdvisor Pay: Commission based, $70,000 - $100,000
Service Department open M-F 7am-6pm and Saturdays 7am-5pm
Busy Service Department: Central Dispatch with 8 Advisors. Average RO count is 4,000 and usually 2-3 days' worth of ROs in the dispatch office.
44 bays + 8 quick lube rack: 1 bay per tech (high producers have 2)
Highly qualified parts team and parts staging area organized by RO for upcoming work.
Parts Runners for active jobs to deliver parts and Porters to help move vehicles in and out of bays.
State of the art shop equipment, all Ford specialty tools. Heated shop with swamp coolers, high speed doors and updated led lighting.
Professional & FUN work environment (techs who support each other). Fast-paced but easy-going work environment, family friendly environment.
Supportive leadership. Manager is detail oriented and puts the customer first, promotes family and is easy to get along with.
ServiceAdvisor Responsibilities:
The ServiceAdvisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. They serve as the communicator between customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Qualifications:
5+ years of experience in Service writing Advisor role
Communication skills - communicates effectively with others.
Time management - managing one's own time and time of others.
Typing - ability to type efficiently in order to enter repair orders.
Basic computer & cost calculation skills.
Acceptable driving record and a valid driver's license in your state of residence.
Veterans encouraged to apply!
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
$27k-44k yearly est. Auto-Apply 30d ago
Automotive Service Writer
Grease Monkey 4.0
Service advisor job in Idaho Falls, ID
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
We are a fast-growing and dynamic automotive repair facility looking for a knowledgeable and detail-oriented Automotive Service Writer to join our team. As an Automotive Service Writer, you will play a crucial role in ensuring that our customers receive the best possible experience, from the initial contact to the final bill.
Responsibilities:
Greet customers and listen to their concerns and needs regarding their vehicles
Communicate with technicians to diagnose problems and provide detailed and accurate service information
Prepare and present accurate repair cost estimates to customers
Explain the repair process and answer any questions customers may have
Schedule appointments and coordinate repairs with the service department
Follow up with customers to ensure complete satisfaction with their service experience
Continuously update customer information and vehicle history records in our computer system
Handle customer complaints in a professional and empathetic manner
Continuously monitor and maintain inventory levels of supplies and equipment.
Requirements:
High school diploma or equivalent
Proven experience as an Automotive Service Writer or similar customer service role
Strong understanding of automotive repair and maintenance services
Excellent communication and interpersonal skills
Ability to work in a fast-paced and high-pressure environment
Strong computer skills, including experience with customer relationship management (CRM) software
Ability to multitask and prioritize tasks effectively
Ability to work in a team environment and build positive relationships with customers and colleagues.
We offer competitive salary and benefits packages, ongoing training and career development opportunities, and a positive and supportive work environment. If you have a passion for the automotive industry and a commitment to providing exceptional customer service, we would love to hear from you. Compensation: $40,000.00 - $50,000.00 per year
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$40k-50k yearly Auto-Apply 60d+ ago
Customer Service Representative (CSR)/Inside Sales
Advantaserv
Service advisor job in Idaho Falls, ID
Job DescriptionSalary: DOE
AdvantaServ is a growing service company specializing in residential and commercial HVAC, plumbing, and electrical solutions. We are known for our professionalism, reliability, and customer-first approach. As we continue to scale, we are building strong systems, a high-performing team, and a positive, accountable culture.
We are seeking a versatile, proactive, and tech-savvy individual to join our team in a role that is central to daily operations and company growth. While some responsibilities may be delegated to other team members as we grow and expand our administrative staff, this individual will play a key role in shaping processes, workflows, and the future of the administrative team.
Position Overview
The Customer Service Representative / Inside Sales (CSR / Inside Sales) role is mission-critical to AdvantaServs growth. This position sits at the intersection of customer experience, operational coordination, and revenue generation.
You will serve as the front line of communication for customers and the backbone of support for field technicians, responsible for rapidly responding to inbound leads, proactively generating outbound activity (including cold calls and self-generated outreach), and converting interest into high-quality, confirmed appointments.
This role blendscustomer service excellence with inside sales performance, requiring urgency, organization, persuasive communication, and disciplined follow-through. The ideal candidate thrives in a fast-paced, metrics-driven environment, takes ownership of outcomes, and is motivated by turning conversations into booked work using ServiceTitan as the operational backbone.
This position supports a growing service organization and requiresprofessionalism, emotional maturity, and a solutions-focused mindset. We value positivity, accountability, and direct communicationthis is a low-drama, high-performance role.
Key Responsibilities and Duties
1. Speed-to-Lead Appointment Booking
Respond immediately to all inbound leads via phone, web inquiries, email, and chat, targeting engagement within 5 minutes of lead creation
Convert inbound inquiries into confirmed appointments using urgency, product knowledge, and active listening
Prioritize and follow up on leads that have not yet booked to ensure no opportunity is missed
Leverage scripts and objection-handling techniques to maximize appointment conversion rates
Maintain full calendar coverage by proactively filling open time slots and rescheduling cancellations
Perform outbound calls, including cold calls and self-generated outreach, to drive additional appointment volume
2. Customer Interaction & Relationship Building
Serve as the first point of contact for both potential and existing customers with warm, professional, and effective communication
Provide accurate information regarding services, pricing, and scheduling
Identify customer needs and pain points to clearly communicate the value of AdvantaServs services
Build trust and rapport with homeowners through active listening and clear, concise explanations
Ensure a positive customer experience by following up on completed services, customer concerns, and unresolved issues
Proactively re-engage past customers, incomplete jobs, no-shows, and inactive leads to rebook services
Track customer satisfaction and assist with resolving service-related concerns
3. ServiceTitan Platform Ownership
Use ServiceTitan daily to accurately enter and manage customer data, service notes, job details, scheduling, and dispatching in real time
Utilize the dispatch board to assign field technicians efficiently while optimizing routes and availability
Monitor technician statuses, job progress, updates, cancellations, and reschedules
Maintain a high degree of data accuracy and completeness to support seamless coordination between office and field teams
Identify and suggest workflow or process improvements using ServiceTitan capabilities
Collaborate with management to leverage ServiceTitan insights for operational and performance decision-making
Assist teammates with ServiceTitan training or troubleshooting when needed
4. Sales Collaboration & Revenue Growth
Work closely with outside sales representatives, technicians, and field managers to align appointment volume with revenue goals
Clearly relay qualified lead details, customer expectations, and job context to improve close rates
Participate in team huddles and planning meetings to share insights and opportunities gathered from customer interactions
Support rehash efforts by contacting previously quoted, deferred, or inactive leads to revive interest and secure new appointments
5. Performance Monitoring & Continuous Improvement
Track and report on daily and weekly KPIs, including:
Lead response time
Appointments booked
Conversion percentage
No-show and cancellation rates
Consistently meet or exceed call handling, appointment-setting, and sales contribution goals
Participate in regular coaching and feedback sessions focused on improving call quality, confidence, and conversion
Record, review, and refine call scripts and pitch approaches based on real customer responses and performance data
6. Workflow Optimization & Team Development
Stay current on ServiceTitan updates and new features
Provide input on improving workflows, systems, and operational efficiency
Contribute ideas that enhance the customer experience and streamline lead-to-sale handoffs
Help maintain a culture of accountability, professionalism, positivity, and team success
Ideal Candidate Profile
The successful candidate will consistently demonstrate:
Results-Driven Urgency Acts quickly on leads and strives for maximum conversion
Inside Sales Mindset Comfortable influencing decisions, handling objections, and closing appointments
Empathetic Communication Balances strong customer care with business outcomes
Organized Multitasking Effectively manages multiple conversations, systems, schedules, and follow-ups
Team-First Attitude Supports teammates while holding themselves to high performance standards
Coachability Open to feedback, resilient under pressure, and motivated to improve daily
Professional Resilience Maintains composure, maturity, and focus in a fast-paced environment
Qualifications
Proven experience in customer service and/or dispatching (home services industry preferred)
Proficiency with ServiceTitan or similar CRM/dispatch software, or a strong willingness to master it quickly
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
High level of accountability and independence
Tech-savvy and eager to learn new systems
Preferred Experience
Previous experience in HVAC, plumbing, or electrical service environments
Bilingual (English/Spanish) is a plus
What We Offer
Competitive hourly wage or salary based on experience
Paid time off and paid holidays
Opportunities for professional growth and cross-training
A positive, team-driven, high-accountability work culture
$26k-34k yearly est. 7d ago
Customer Service Rep (7305)
Domino's Franchise
Service advisor job in Idaho Falls, ID
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job Description
Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!
Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
Master the art of order juggling - process, return, exchange, repeat!
Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings
Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
Help craft the ultimate customer service playbook by contributing your genius ideas
Smash those performance goals like a boss and keep our quality standards flying high
Qualifications
Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball!
People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life
Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns
Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro
CRM software experience that would make you the Yoda of customer data management
Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment
Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course)
Eagle-eye attention to detail - you can spot a typo from a mile away
Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service
Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ
High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 11d ago
Customer Service Consultant
Yellow Stone Dental
Service advisor job in Pocatello, ID
Job Description
Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.
Responsibilities:
Respond to patient inquiries via phone, email, and in-person
Schedule appointments and manage the appointment calendar
Assist patients with billing and insurance questions
Handle patient feedback and resolve any issues in a timely manner
Maintain patient records and ensure accuracy of information
Must be able to provide personable, friendly "World Class" customer service to internal and external customers
Coach and provide valuable feedback to team members, fostering their professional growth
Formulate, articulate, and prioritize project activities, ensuring clarity and alignment
Develop well-founded conclusions and recommendations based on thorough analysis
Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization
Qualifications:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work in a fast-paced environment
If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
$26k-36k yearly est. 2d ago
Customer Service Representative
Best Friends Pet Care 4.1
Service advisor job in Pocatello, ID
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities:
• Main lobby operations - check-ins, check-outs, guest visits and tours, answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
Qualifications
Skills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
$26k-32k yearly est. 19d ago
Relief CSR Driver
Vestis 4.0
Service advisor job in Pocatello, ID
Watch this video! ************************************************************
The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful “RSSs” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Responsibilities/Essential Functions:
Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
• Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
• Working Environment/Safety Requirements:
Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
• Experience:
• Travel Requirements:
• Education:
High school degree or equivalent
• License Requirements/ Certifications:
$27k-34k yearly est. 57d ago
Customer Service Representative - State Farm Agent Team Member
Mark Hancock-State Farm Agent
Service advisor job in Blackfoot, ID
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$26k-34k yearly est. 13d ago
Customer Service Representative - Pocatello, ID
Kedia Corporation
Service advisor job in Pocatello, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$26k-34k yearly est. 1d ago
Relief CSR Driver
Vestis Services
Service advisor job in Pocatello, ID
Watch this video! ************************************************************* The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "RSSs" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Responsibilities/Essential Functions:
Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
- Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
- Working Environment/Safety Requirements:
Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
- Experience:
- Travel Requirements:
- Education:
High school degree or equivalent
- License Requirements/ Certifications:
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$26k-34k yearly est. 59d ago
Customer Service Representative - State Farm Agent Team Member
Tammy Sluder-State Farm Agent
Service advisor job in Saint Anthony, ID
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly plus commission/bonus ($40,000+ annually)
Profit sharing
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
Must be able to work the following schedule: M-F, full-time
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-34k yearly est. 3d ago
Customer Care and Sales Advisor - I
Sparklight
Service advisor job in Idaho Falls, ID
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
* Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
* Perform entry-level sales and support tasks within a designated region or business area.
* Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
* Actively listen and ask questions to understand customer needs, showing empathy and respect.
* Handle a variety of customer-facing duties, including:
* Addressing requests to disconnect or remove services
* Providing billing and pricing information
* Resolving standard issues remotely or educating customers on resolution steps
* Scheduling service appointments when remote resolution isn't possible
* Arranging product returns or exchanges
* Managing add/change/delete requests in hosted platforms
* Use effective telephone-based selling skills to:
* Build rapport and identify customer issues
* Offer creative solutions and explain product/service benefits
* Negotiate household spend and upsell additional services
* Accurately and efficiently input orders
* Meet or exceed weekly and monthly sales activity goals.
* Follow company-approved scripts to ensure consistent communication.
* Assist with special projects as assigned.
Qualifications
* High School Diploma or GED
* Ability to ask fact-finding questions to identify solutions aligned with customer needs
* Demonstrated patience and professionalism in all customer interactions
* Working knowledge of Cable One products and services
* Strong communication and active listening skills
* Ability to remain composed and empathetic in high-pressure situations
* Ability to sit for extended periods, use hands, talk, and hear
* May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
* Health from Day One: Medical, dental, and vision plans start immediately
* Protect What Matters: Life insurance for you and your loved ones
* Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
* Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
* Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
* Learn & Earn: Tuition reimbursement up to $5,250 in your first year
* Give Back: Participate in community support programs across the U.S.
* Celebrate Wins: Recognition and awards programs highlight your achievements
* Grow Your Career: Clear advancement opportunities
* Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
$25k-34k yearly est. Auto-Apply 60d+ ago
Express Service Advisor
Wackerli Subaru
Service advisor job in Idaho Falls, ID
At Wackerli Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Wackerli Subaru is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits
Medical, Dental, & Vision Insurance
Employee Discounts on Parts & Services
Competitive Pay
Paid Vacation
Growth Opportunities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$27k-44k yearly est. Auto-Apply 60d+ ago
Automotive Service Writer
Grease Monkey 4.0
Service advisor job in Rexburg, ID
Company OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
We are a fast-growing and dynamic automotive repair facility looking for a knowledgeable and detail-oriented Automotive Service Writer to join our team. As an Automotive Service Writer, you will play a crucial role in ensuring that our customers receive the best possible experience, from the initial contact to the final bill.
Responsibilities:
Greet customers and listen to their concerns and needs regarding their vehicles
Communicate with technicians to diagnose problems and provide detailed and accurate service information
Prepare and present accurate repair cost estimates to customers
Explain the repair process and answer any questions customers may have
Schedule appointments and coordinate repairs with the service department
Follow up with customers to ensure complete satisfaction with their service experience
Continuously update customer information and vehicle history records in our computer system
Handle customer complaints in a professional and empathetic manner
Continuously monitor and maintain inventory levels of supplies and equipment.
Requirements:
High school diploma or equivalent
Proven experience as an Automotive Service Writer or similar customer service role
Strong understanding of automotive repair and maintenance services
Excellent communication and interpersonal skills
Ability to work in a fast-paced and high-pressure environment
Strong computer skills, including experience with customer relationship management (CRM) software
Ability to multitask and prioritize tasks effectively
Ability to work in a team environment and build positive relationships with customers and colleagues.
We offer competitive salary and benefits packages, ongoing training and career development opportunities, and a positive and supportive work environment. If you have a passion for the automotive industry and a commitment to providing exceptional customer service, we would love to hear from you. Compensation: $14.00 - $18.00 per hour
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
$14-18 hourly Auto-Apply 60d+ ago
Customer Service Rep (07397)
Domino's Franchise
Service advisor job in Blackfoot, ID
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job Description
Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!
Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
Master the art of order juggling - process, return, exchange, repeat!
Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings
Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
Help craft the ultimate customer service playbook by contributing your genius ideas
Smash those performance goals like a boss and keep our quality standards flying high
Qualifications
Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball!
People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life
Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns
Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro
CRM software experience that would make you the Yoda of customer data management
Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment
Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course)
Eagle-eye attention to detail - you can spot a typo from a mile away
Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service
Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ
High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-34k yearly est. 12d ago
Customer Service Representative - Pocatello, ID
Kedia Corporation
Service advisor job in Pocatello, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$26k-34k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Mark Hancock-State Farm Agent
Service advisor job in Rexburg, ID
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$26k-34k yearly est. 4d ago
Customer Service Rep(07391) - 155 W. Main #1
Domino's Franchise
Service advisor job in Rexburg, ID
About the Job
This is the perfect job for happy, hardworking individuals with great people skills. We are looking for people who have pep in their step. We want to “hire the smile.” Our stores are fast paced, with exciting work environments. We offer flexible work schedules for both full time and part time employees.
Advancement
Many successful Domino's franchise owners began their careers as delivery drivers. They went from delivery driver, to management, general store manager, to franchisee or Manager Corporate Operations. Domino's pizza offers a variety of career opportunities for everyone.
Diversity
Our mission is to appreciate, recognize, value and utilize the utilize talents of all individuals. We strive to create the kind of environment where our team members, with all of their differences, can reach their highest level of success.
Summary Statement
Being the best Pizza Delivery Company in the world takes a lot of hard work from everyone, and everyone has to work together. That is why we take pride in our people, and our people take pride in Domino's Pizza!
Job Requirements
Employees must be 16 years of age or older
All team member job duties
Answer and process telephone orders
Clean all equipment daily
Take inventory and complete paperwork
Prepare product
Know how to operate all equipment
Stock ingredients from delivery area to storage, work area, and walk in cooler
Training
Training and Orientation will be provided on the job
Communication Skills
Ability to communicate verbally with co-workers and customers
Ability to process orders over the phone and in person
Functions and Skills
Ability to do basic math: add, subtract, multiply, and divide (may use calculator)
Ability to give correct change to customers
Writing, telephone, and verbal skills in order to take and process customer orders
Ability to enter orders using computer touch screen and keyboard
Rapid motor skills to make precise movement throughout the store with speed
Work Conditions
Exposure to
Varying weather conditions while performing outside duties such as taking boxes to recycling, removing trash, and taking delivery orders to and from car
In-store temperatures range from 36 degrees to 90, depending on work equipment
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters in some parts of the store
Hot surfaces and tools from exposure to oven
Moving mechanical parts and sharp edge
Some Physical Requirements
Standing
Walking
Sitting
Lifting
Caring
Pushing
Climbing
Crouching/squatting
Reaching
How much does a service advisor earn in Idaho Falls, ID?
The average service advisor in Idaho Falls, ID earns between $21,000 and $55,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Idaho Falls, ID
$34,000
What are the biggest employers of Service Advisors in Idaho Falls, ID?
The biggest employers of Service Advisors in Idaho Falls, ID are: