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Service advisor jobs in Iowa City, IA

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  • Service Advisor

    Rexco Equipment Inc.

    Service advisor job in Cedar Rapids, IA

    Are you ready to join a dynamic team at Rexco Equipment, Inc.? As our Service Advisor, you'll be at the heart of our customer relationships, solving problems and building loyalty through exceptional service. Imagine the thrill of being the go-to person for machine enthusiasts, guiding them through maintenance and repairs while providing top-notch solutions. In this entry level onsite position, you'll collaborate with an energetic and forward-thinking crew, making every day an adventure. You'll have the chance to work in a fun atmosphere where creativity and open-mindedness thrive. Your respect for people and determination to provide excellent service will be essential as we create lasting connections with our customers. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Flexible Paid Time Off, and ESOP. Join us at Rexco Equipment, where your positive spirit can shine and make a real impact! Rexco Equipment, Inc: What drives us We are Rexco Equipment. We provide equipment solutions to the people that build and maintain our communities while demonstrating integrity to our Guiding Principles. Our vision is for our employee owners and customers to feel Rexco proud, so they do not feel like just a number. Rexco is striving to be the benchmark in customer loyalty, employee engagement and market share. Your role as a Service Advisor Are you passionate about building customer relationships and providing top-notch service? As a Service Advisor at Rexco Equipment, Inc., you'll have the chance to connect with customers, anticipate their needs, and ensure their machinery is running at its best. Your role will also include creating work orders, monitoring progress in our service shop, and providing accurate estimates-all while keeping safety a priority. To thrive in this role, you'll need to be organized, detail-oriented, and motivated by our core values of respect, teamwork, and creativity. With the opportunity to train fellow advisors and support our branches, you'll be a vital part of a positive team culture that values everyone. If you're ready to take customer service to the next level with enthusiasm, positivity, and a sense of urgency, we want to hear from you! What matters most Success as a Service Advisor at Rexco Equipment, Inc. hinges on a blend of skills and a passion for customer service. You'll need excellent verbal and written communication skills to engage with customers effectively and exceed their expectations. Since you'll be using a computer daily, good keyboarding skills are required and the ability to work in multiple system simultaneously. Being organized and detail-oriented is crucial, as you'll manage work orders, maintain customer relationships, and ensure accuracy at every step. Analytical skills will help you assess situations and make quick, informed decisions, especially when addressing customer inquiries or potential issues. A positive attitude and a sense of urgency are vital; after all, you'll be assisting customers in a fast-paced environment! Additionally, being open-minded and creative will empower you to adapt to changes and enhance service processes. With these skills in your toolkit, you'll be well-equipped to foster loyalty and build lasting relationships in our fun and energetic team culture. Ready to join our team? If you think this position is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
    $32k-56k yearly est. 60d ago
  • Service Advisor

    McGrath Family of Dealerships

    Service advisor job in Cedar Rapids, IA

    Job Description ???? Service Advisor - McGrath Chevyland ⏳ Full-Time | Monday - Saturday ???? Career Growth | Great Benefits | Supportive Team Culture Join the #1 Coolest Place to Work! McGrath Chevy in Cedar Rapids, part of the McGrath Family of Dealerships, is looking for a customer-focused, detail-oriented Service Advisor to support our fast-paced service department. For the last 73 years, we've built a reputation as Eastern Iowa's most trusted name in automotive sales and service-and we're just getting started. If you're looking for a career (not just a job) where your work is valued and your growth is supported, this is the place for you. What You'll Do ???? Greet and assist customers in the service lane with professionalism and care ???? Guide customers through the service process, offering clear communication and concierge-level support ???? Manage repair orders and coordinate with technicians to ensure efficient workflow ???? Present and sell recommended services and maintenance options ???? Maintain ongoing communication with customers during service visits ???? Help create a smooth, welcoming, and productive service department experience What We're Looking For ✔️ Previous experience as a Service Advisor or in a customer-facing role (preferred) ✔️ Strong communication and time management skills ✔️ Friendly, organized, and energetic personality ✔️ Ability to multitask and manage multiple vehicles and clients ✔️ Professional appearance and attitude ✔️ Valid driver's license and clean driving record ✔️ Willingness to complete a pre-employment background check Physical & Work Environment Requirements ???? Work performed at a desk and in the service lane ???? Moderate noise level typical of a dealership environment ???? Frequent movement around the dealership to complete tasks ???? Occasionally lift or move objects up to 20 pounds ???? Regular use of hands and fingers for typing and handling materials ???? Clear communication required to coordinate with customers and team members What's in it for you? ✅ PTO Starting Day 1 ✅ Health, Dental & Vision Insurance ✅ 401(k) with Company Match ✅ 97% of Promotions from Within ✅ Fun, Collaborative, and Team-Oriented Culture Drive Your Career Forward with McGrath! If you're ready to grow, be appreciated, and make a real impact, apply today and join the winning team at McGrath Chevy in Cedar Rapids! Get a glimpse of our culture thorough our videos! ************************************* PBAt7s
    $32k-56k yearly est. 14d ago
  • Service Advisor

    Thys Automotive Group

    Service advisor job in Cedar Rapids, IA

    Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits We Offer at Thys Automotive Family Paid Time Off progression (starts at 1 week, increases with tenure up to 4 weeks) Medical Insurance through Wellmark Blue Cross Blue Shield Dental & Vision available 401K with 2% employer match ESOP (Employee Stock Ownership Program) Supplemental benefit options available (Disability, Life, Aflac programs, etc.) Paid Holidays (including Christmas Eve ½ day) Employee Parts & Service Discounts About Thys Automotive Family At Thys Automotive Family , we're more than just a dealership - we're neighbors, friends, and proud members of our eastern Iowa communities. With locations in Belle Plaine and Blairstown , we proudly represent Chevrolet and Chrysler Dodge Jeep Ram , serving the hardworking people who keep our rural communities strong. Founded and led by former auto technicians, our leadership team knows that exceptional service - not sales pressure - is what truly drives long-term relationships. That's why we live by our motto:“Exceeding Expectations.” From routine maintenance to new vehicle purchases, every interaction is rooted in honesty, transparency, and genuine care. We take great pride in supporting our local schools, farms, and businesses , and in being everything the big-city dealers aren't - low pressure, community-driven, and focused on your needs . At Thys Automotive Family, we don't just sell and service vehicles - we build trust that lasts for generations.
    $32k-56k yearly est. 26d ago
  • Service Advisor

    Dave Wright Nissan Subaru

    Service advisor job in Hiawatha, IA

    VOTED 'BEST DEALERSHIP TO WORK FOR' 12 TIMES! GROWING AT A RAPID RATE! WE PROMOTE FROM WITHIN! Dave Wright Nissan Subaru Core Values: We Solve It We Are All One Team We Do What We Say We Grow Or We Die We Commit And Never Quit Service Advisor Job Description: Be the interface between the customer and the technician for vehicle repairs Greet customers Complete all necessary paperwork in regards to repairs Keep the customer updated on the status of repairs and explain any repairs needed on their vehicle Relay all pertinent information to the technician for completion of the work Service Advisor Qualifications: Comfortable using a tablet device Valid driver's license Passion to help people Desire to grow Excellent listening and communication skills Dynamic problem-solving abilities Ability to meet and exceed performance goals Service Advisor Benefits: Excellent compensation structure Health, Life, Vision, and Dental Insurance Paid Holidays Paid Vacation Paid Sick Days 3% company contribution to the 401K Additional Perks: Significant training program Company Christmas Party Company Golf Outing Celebrate 3 National Holidays per month Meaningful opportunity for community involvement Apply today to for our Service Advisor position! **Please check your email after submitting an application**
    $32k-56k yearly est. Auto-Apply 22d ago
  • Assistant Service Advisor (Iowa City, IA)

    Billion Automotive

    Service advisor job in Iowa City, IA

    Job Details Iowa City - Iowa City, IA Full Time Day AutomotiveDescription Billion Automotive is hiring an Assistant Automotive Service Advisor to join our growing team! Competitive compensation depends on experience. ESSENTAIL FUNCTIONS: -Schedule service appointments. -Greet customers and obtain vehicle information. -Write customer vehicle problems accurately and clearly on repair orders. -Refer to service history, inspect the vehicle, and recommend additional needed service. -Advise customer on the care of cars. -Provide complete and accurate written cost estimate for labor and parts. -Checks on the progress of repair throughout the day and inform the customer. -Implement and maintain service marketing program. -Review and close repair orders. -Keep service department forms, menus, and pricing guides up-to-date. -Implement a quality control process to eliminate comebacks. -Other duties as assigned. QUALIFICATIONS: -Prior experience in an automotive dealership strongly preferred -Strong organizational and communication skills -Ability to multi-task in a fast-paced environment -Valid driver's license/acceptable driving record Qualifications Our full time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work. We are an Equal Opportunity Employer (EOE).
    $32k-56k yearly est. 13d ago
  • Customer Service Enrollment Specialist - In Office

    Ke Enterprise

    Service advisor job in West Branch, IA

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 3d ago
  • Service Advisor

    McGrathauto 3.2company rating

    Service advisor job in Cedar Rapids, IA

    🚗 Service Advisor - McGrath Chevyland 📍 Location: Cedar Rapids, IA⏳ Full-Time | Monday - Saturday💼 Career Growth | Great Benefits | Supportive Team Culture Join the #1 Coolest Place to Work! McGrath Chevy in Cedar Rapids, part of the McGrath Family of Dealerships, is looking for a customer-focused, detail-oriented Service Advisor to support our fast-paced service department. For the last 73 years, we've built a reputation as Eastern Iowa's most trusted name in automotive sales and service-and we're just getting started. If you're looking for a career (not just a job) where your work is valued and your growth is supported, this is the place for you. What You'll Do 🔹 Greet and assist customers in the service lane with professionalism and care🔹 Guide customers through the service process, offering clear communication and concierge-level support🔹 Manage repair orders and coordinate with technicians to ensure efficient workflow🔹 Present and sell recommended services and maintenance options🔹 Maintain ongoing communication with customers during service visits🔹 Help create a smooth, welcoming, and productive service department experience What We're Looking For ✔️ Previous experience as a Service Advisor or in a customer-facing role (preferred)✔️ Strong communication and time management skills✔️ Friendly, organized, and energetic personality✔️ Ability to multitask and manage multiple vehicles and clients✔️ Professional appearance and attitude✔️ Valid driver's license and clean driving record✔️ Willingness to complete a pre-employment background check Physical & Work Environment Requirements 🔹 Work performed at a desk and in the service lane🔹 Moderate noise level typical of a dealership environment🔹 Frequent movement around the dealership to complete tasks🔹 Occasionally lift or move objects up to 20 pounds🔹 Regular use of hands and fingers for typing and handling materials🔹 Clear communication required to coordinate with customers and team members What's in it for you? ✅ PTO Starting Day 1✅ Health, Dental & Vision Insurance✅ 401(k) with Company Match✅ 97% of Promotions from Within✅ Fun, Collaborative, and Team-Oriented Culture Drive Your Career Forward with McGrath! If you're ready to grow, be appreciated, and make a real impact, apply today and join the winning team at McGrath Chevy in Cedar Rapids ! Get a glimpse of our culture thorough our videos! ************************************* PBAt7s
    $43k-64k yearly est. Auto-Apply 14d ago
  • Automotive Service Advisor - Al's Full Service Auto Repair

    Greatwater 360 Auto Care

    Service advisor job in Cedar Rapids, IA

    Full-time Description Al's Full Service Auto Repair, a full-service auto-repair shop serving the local and surrounding CITY communities, is looking for a solid Automotive Service Advisor / Service Writer with a great attitude who takes pride in their work to deliver exceptional customer service to both our existing and our growing customers. In this role, you are expect to create a pleasant and memorable experience at every point of contact for the customer, while working with a great group of highly motivated and dedicated teammates. EARN: $20 - $25.00 Hourly + overtime after 40 hours per week + SA Monthly Incentive Plan HOURS: M-F: 7:00AM-5:30PM CST LOCATION: 1201 15th Ave SW, Cedar Rapids, IA 52404 HERE'S WHAT WE PROMISE OUR SERVICE ADVISORS Full Benefits Pkg: Medical, Dental, Vision, Short & Long-Term Disability & $25K Basic Life & AD&D 100% Employer Paid - Available Day 1! + 401K Match @ 90 Days & 1 WK Paid Parental Leave. 80 HRS of Front-Loaded PAID TIME OFF/YR w/Potential Match of your current PTO* + 6 Paid Holidays…AND OUR SHOP CLOSES ON WEEKENDS! TRAINING/CAREER ADVANCEMENT - We are big on personal growth and continuing education for our team and it's one of our priorities. We sponsor both onsite and offsite training that will make you worth more in the industry and increase your skills. If you are an experienced Automotive Service Advisor that strives to build a lasting relationship with each customer based on trust, and you are looking to grow with a team that will make you feel appreciated and respected, then apply now to learn more about our team! Requirements High school diploma or GED is required Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) Willing to commit to building the customer experience and a shop reputation for honesty, transparency, and outstanding work. MUST HAVE at least 1 or more years' Service Writer/Advisor experience or other experience that closely matches the Service Advisor responsibilities. Develops a great working relationship with the Technicians that is founded on respect. Strong customer service skills. MUST HAVE 1 or more years' experience in a sales role or demonstrates an ability to sell and lead. Salary Description $20 - $25.00 + Monthly Bonus
    $20-25 hourly 60d+ ago
  • Clinic Services Specialist - Psychiatry

    Uiowa

    Service advisor job in Iowa City, IA

    The Department of Psychiatry is seeking a full-time Clinic Services Specialist to provide daily scheduling support to all psychiatry outpatient clinics. Responsibilities include coordination of clinical visits/schedules, managing incoming referrals, acting as access navigator, communicating with patients and families, and collaborating with nursing, medical staff, and clinicians. The Clinic Services Specialist will identify and correct scheduling errors, utilize service recovery resources, serve as a lead scheduler to ensure all scheduling guidelines are followed by coaching and communicating information to other scheduling team members, will receive and document all incoming records for new patients, and handle all urgent cases within 24 hours. Characteristic Duties and Responsibilities Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered. Responsible for the review of daily logs and notes from clinical staff to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation. Uses discretion and independent judgment in handling patient or physician complaints by documenting and forwarding to appropriate administrative staff. Collaborates with nursing triage to coordinate complex patient referrals for appropriateness to be seen in Psychiatry. Assists with resolving immediate and future scheduling issues by working directly with clinical supervisor and clinic medical directors. Manages a backlog of patients needing to be scheduled. Attends staff meetings. Manages work-drivers in Epic. Works with clinical medical directors and providers to develop templates for clinic volume to assure level loading of clinics and maximum efficiency and optimal utilization of providers. Provides back up coverage for patient registration, check in/check out, and follow up appointment scheduling as necessary. Notifies supervisor of unresolved scheduling issues. Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs. Coordinates appointments for Psychiatry/Psychology patients and other UI Healthcare departments when needed. Communicates information regarding schedule changes to Psychiatry/Psychology providers, clinic medical directors and supervisor. Follows all scheduling policies and trains schedulers as needed through written and verbal communications. Provides feedback to management on means to achieve goals and resolve service issues. Prepares reports by managing and analyzing scheduling data regarding no shows, cancellations, etc. Contributes ideas and seeks opportunities to improve assigned processes. Provides training for new staff scheduling for Psychiatry/Psychology. Performs other duties as assigned. Supervision Received: This position reports to the Clinic Services Coordinator in the Department of Psychiatry. Percent of Time: 100%, full time Appointment Type: Professional and Scientific Required Qualifications A Bachelor's degree or an equivalent combination of education and experience. Minimum of 6 months - 1 year of administrative experience is required. Excellent written and verbal communication skills. Proficiency in computer spreadsheet and database applications. Desirable Qualifications Experience with hospital operations and/or Ambulatory Clinic operations. Experience with Epic system. Experience scheduling in an outpatient clinic setting. Knowledge of University of Iowa Health Care policies, procedures, and regulations. Application Process To be considered, applicants must upload a Cover Letter and Resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Professional references will be required later in the recruitment process. For further information contact ******************** Additional Information Compensation Contact Information
    $31k-49k yearly est. Easy Apply 58d ago
  • Environmental Services Assistant Specialist

    Pinnacle Recruitment Services

    Service advisor job in Iowa City, IA

    Job Description About Our Partner: Our client is a longstanding, family-owned agriculture company with multiple entities, focused on sustainable agricultural practices and environmental stewardship. What Our Partner Brings to the Table: Join our client and contribute to environmentally responsible projects in a collaborative, team-oriented workplace. They offer: Supportive Culture: Family-oriented environment with opportunities to work closely with leadership. Impactful Work: Drive sustainable agricultural practices with a focus on environmental compliance. How You'll Contribute to Our Partner's Success: As a Soil Amendment Manager within the Environmental Services Department, you'll oversee the application of manure and eggshell soil amendments, ensure environmental compliance, and manage related personnel and equipment. Qualifications include a high school diploma (college-level training in agriculture or related fields preferred), previous management experience, and proficiency in Microsoft Excel. Soil Amendment Management: Apply soil amendments per Department of Environmental Management guidelines, interpret soil tests, and make crop fertility recommendations using manure and eggshells. Personnel and Equipment Oversight: Manage and direct personnel in soil amendment application, maintain and operate application equipment as needed. Environmental Compliance: Collaborate with complex managers to ensure manure disposal aligns with public expectations and governmental regulations. Project and Sales Support: Handle manure and eggshell sales, undertake special projects as directed by the Vice President of Environmental Services, and maintain flexible availability for travel and weekend work.
    $31k-49k yearly est. 10d ago
  • Part Time Customer Service Associate

    The Hertz Corporation 4.3company rating

    Service advisor job in Cedar Rapids, IA

    The **Part Time Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wage** : $17.25/hr. **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $17.3 hourly 60d+ ago
  • Customer Service Rep(01750) - 1534 S Gilbert

    Domino's Franchise

    Service advisor job in Iowa City, IA

    Come Work for #1 Pizza Company in the world! Join our team, apply today! As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through. Responsibilities: Provide friendly and attentive service to customers both over the phone and in-person. Assist customers with placing orders, customizing pizzas, and answering menu questions. Upsell additional menu items and promotions to enhance customer satisfaction. Handle inquiries, concerns, and complaints with empathy and professionalism. Accurately enter orders into the system and process payments. Maintain cleanliness and organization within the store Qualifications Job Requirements: A team player who is punctual and has a positive attitude! A fun and friendly person, who is comfortable talking to customers. Ability to work efficiently in a fast-paced environment. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Excellent communication and interpersonal skills. Flexibility to work evenings, weekends, and/or holidays. You are at least 16 years of age. Additional Information Benefits: A fun, rewarding and fast paced working environment Full training with an industry leading brand Health insurance Excellent career with great opportunities for internal promotion. Awesome discounts on Pizza!
    $28k-37k yearly est. 6d ago
  • Customer Service Representative - Iowa City, IA

    Kedia Corporation

    Service advisor job in Iowa City, IA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-37k yearly est. 60d+ ago
  • Customer Service Rep

    Planet Fitness-PF Baseline Fitness

    Service advisor job in Iowa City, IA

    Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $28k-37k yearly est. 25d ago
  • Licensed Insurance Customer Service

    Doug Valentine State Farm Agency

    Service advisor job in Cedar Rapids, IA

    Job Description ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position. RESPONSIBILITIES: Answer customer inquiries and provide policy information Assist clients with policy changes and updates Process insurance claims and follow up with clients Maintain accurate records of customer interactions QUALIFICATIONS: Property and Casualty license (required) Life and Health license (must be able to obtain) Strong communication and interpersonal skills Detail-oriented and able to multitask Previous customer service experience preferred BENEFITS: Competitive Salary Bonus based on performance Paid Time Off (personal/sick days and vacation) Parental Leave Health Insurance Dental Insurance 401(k) with Employer Matching Opportunity for advancement If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $29k-39k yearly est. 3d ago
  • Customer Service Representative

    Summit Companies 4.5company rating

    Service advisor job in Iowa City, IA

    The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility. ESSENTIAL JOB DUTIES: Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel. Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources). Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME. Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures. Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail. Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate. Process customer payments, as appropriate. Perform collection responsibilities, as assigned. Maintain office cleanliness. Scheduling Responsibilities (as assigned): Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift. Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership. Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. Resolve any scheduling conflicts including verifying and/or updating account details, as needed. Other duties may be assigned. QUALIFICATIONS: The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. Education, Training, Certifications: High School Diploma or GED, required Experience, Knowledge, Skill Requirements: 2 years customer service 2 years of professional computer 1 year front desk experience 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant). Communication Skills: Must have the ability to effectively read, write and communicate in English with employees and customers. Systems and Software Skills: Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required. Other Qualifications: Valid driver's license with acceptable driving record required. Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement PHYSICAL & WORK ENVIRONMENT REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties. Physical Requirements: While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift Work Environment: Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures. We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary. #LI-JC2
    $29k-37k yearly est. Auto-Apply 2d ago
  • Automotive Service Writer

    Car Guys Inc.

    Service advisor job in Newhall, IA

    Job Description CarGuys Inc. -America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country. Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's Currently we have a dealership in your area looking to hire Automotive Service Writers These dealerships may offer: Training provided Top Performance Based Pay Programs. Opportunity for Bonus Pay State of the art facilities A clean, fun safe working environment Top shelf benefits including health, dental, retirement plans and more Factory training and reimbursement for state and local certifications Established customer base with a shop packed with hours available Paid Vacation and PTO time Employee Discounts including parts Growth and advancement opportunities Flexible work schedules Long term job security Job Requirements: 1. You must have some experience as a writer 2. State or Local certifications preferred. Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto writer, automotive advisor, automotive writer, Car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership service writer, service advisor, service writer, service advisor automotive *You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
    $35k-46k yearly est. 26d ago
  • Customer Service Rep

    Advance Services 4.3company rating

    Service advisor job in Cedar Rapids, IA

    Now Hiring Customer Service Rep Shift Hours/Days: Mon-Fri 10a-6:30p; OT as needed Pay Rate: $24.00 Job Description: What you'll do on a typical day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders • 1-year related experience preferably within a call center environment • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations Why work for Advance Services, Inc. Advance Services is for and about people; we are your employment specialists. Enjoy our easy application process. You NEVER pay a fee! Weekly pay. Fun Safety and attendance incentives. Health Benefits to keep you and your family healthy. Great Referral Incentives. Advance Services partners with the top companies in the area! Apply for this job by clicking the apply button. You will be directed to our website, *********************** ************ #121
    $24 hourly 6d ago
  • Automotive Service Writer

    Car Guys 4.3company rating

    Service advisor job in Newhall, IA

    CarGuys Inc. -America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country. Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's Currently we have a dealership in your area looking to hire Automotive Service Writers These dealerships may offer: Training provided Top Performance Based Pay Programs. Opportunity for Bonus Pay State of the art facilities A clean, fun safe working environment Top shelf benefits including health, dental, retirement plans and more Factory training and reimbursement for state and local certifications Established customer base with a shop packed with hours available Paid Vacation and PTO time Employee Discounts including parts Growth and advancement opportunities Flexible work schedules Long term job security Job Requirements: 1. You must have some experience as a writer 2. State or Local certifications preferred. Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto writer, automotive advisor, automotive writer, Car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership service writer, service advisor, service writer, service advisor automotive *You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
    $33k-39k yearly est. 25d ago
  • Customer Service -- Domain Name Specialist

    Hibu

    Service advisor job in Cedar Rapids, IA

    Hibu is looking for a Website Support Specialist! This person would be responsible for handling DNS issues in a customer support and production capacity. The DNS Web Support Specialist will interact with several internal departments, external clients, and vendors on a daily basis to ensure sites are set live and secure. Responsible for answering Five9 Call Queue calls and addressing incoming emails. Responsibilities: Receives inbound calls regarding domains and email issues. Makes outbound phone calls to clients to assist with DNS issues as needed. Researches and investigates hosting issues and provides prompt resolutions. Contacts vendors to resolve domain and email hosting issues. Secures and purchases new domains for clients. Monitors personal Outlook inbox and Teams group chat for internal and 3rd party vendor-related updates and issues. Monitors DNS team shared Omni Channel to promptly resolve client issues. All other duties as needed and assigned. This role is directly client-facing and a significant part is telephone based customer interaction. As a result, the employee is representing Hibu and needs to provide a positive experience for our clients. In addition to client interaction, there is regular contact with internal operations departments, sales reps and managers, as well as third parties working with our clients. Skill Requirements: Excellent written and verbal communication skills. Skilled at providing client-focused interactions, creating positive experiences for Hibu's clients. Adaptable, able to quickly learn new products and processes. Proactive in bringing issues impacting production to management in a timely and effective manner. Strong time management skills. Ability to complete multiple priorities simultaneously. Strong working knowledge of Microsoft Office Suite. Ability to handle multi-line phone system. Familiarity with multiple web browsers (Chrome, Edge, etc.) 1-2 years' experience as a customer-service agent. Preferred Skills: Experience working with DNS tools. Familiarity with File Transfer Protocol (FTP.) IND10 #LI-AG1 Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address ******************************** : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
    $27k-35k yearly est. Auto-Apply 59d ago

Learn more about service advisor jobs

How much does a service advisor earn in Iowa City, IA?

The average service advisor in Iowa City, IA earns between $25,000 and $72,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Iowa City, IA

$43,000

What are the biggest employers of Service Advisors in Iowa City, IA?

The biggest employers of Service Advisors in Iowa City, IA are:
  1. Billion Automotive
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