Service advisor jobs in Irondequoit, NY - 547 jobs
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Service Advisor
Customer Service Advisor
Service Writer
Service Dispatcher
Client Service Associate
Service Representative
Service Consultant
Customer Service Specialist
Client Service Associate
Alphabe Insight Inc.
Service advisor job in Rochester, NY
Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision, collaboration, and professional growth, creating an environment where individuals can contribute meaningfully while developing long-term careers. Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage.
Job Description
We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel in communication, organization, and problem-solving, and who are eager to work in a professional office environment with direct client interaction.
The Client Service Associate plays a key role in maintaining strong client relationships while supporting internal teams with administrative and operational tasks.
Responsibilities
Serve as a primary point of contact for client inquiries and requests
Maintain accurate client records and documentation
Coordinate internal processes to ensure timely and efficient service delivery
Assist with scheduling, follow-ups, and client communications
Support operational workflows and ensure compliance with company standards
Identify client needs and escalate matters when appropriate
Contribute to a positive and professional client experience
Qualifications
Additional Information
Competitive salary ($45,000 - $49,000)
Growth and advancement opportunities
Structured training and ongoing professional development
Supportive and collaborative work environment
Stable full-time position with long-term career potential
$45k-49k yearly 5d ago
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Client Service Representative I- Mailroom
Canon, Inc. 4.6
Service advisor job in Rochester, NY
About our Company - p { font-size: 18 px; } Canon U.S. A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately Client Service, Representative, Mailroom, Service, Manufacturing, Retail
$39k-47k yearly est. 5d ago
Service Advisor
Regional Truck & Trailer
Service advisor job in Henrietta, NY
Job DescriptionService Advisor
Department: Service Reports To: Service Manager
The ServiceAdvisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.
Benefits
Full-time Benefits:
401(k) With Company Match
Vacation - Sick/Personal time
Dental insurance
Disability insurance
Incentive Program
Flexible spending account
Health insurance
Life insurance
Vision
Key Responsibilities
Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.
General Knowledge and Skills You Need
Apply business acumen to understand operational processes and drive improved service performance and profitability.
Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.
Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
Utilize software and information technology effectively to perform daily tasks and support service operations.
Communicate openly and respectfully with all stakeholders, fostering two-way dialogue, building consensus, and promoting clear, honest interactions.
Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
Take initiative and drive solutions by addressing issues proactively and seizing opportunities.
Plan and prioritize effectively to achieve organizational goals through efficient resource allocation.
Identify and resolve issues efficiently, escalating complex problems as needed.
Collaborate proactively to support a cohesive work environment and achieve shared goals.
Desired Education & Experience
High school education or equivalent
Relevant work experiences in a dealership position recommended
Further education in a relevant field
This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.
$47k-89k yearly est. 17d ago
RV Customer Service Advisor
Wilkins RV 3.6
Service advisor job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: ServiceAdvisor
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$50,000.00 - $80,000.00 (commensurate with experience).
Eligible for bonus program.
Benefits:
Medical, Dental, and Vision Insurance with multiple options.
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
Greets, establishes, and maintains a positive rapport with customers,
Assists customers in determining needs; promotes our products, accordingly,
Estimates cost of repair and prepares itemized service order,
Initiates service orders, secures customer's signature, and closes when completed,
Develops a keen understanding of all of our products and services,
Understands effective service sales processes and actively seeks sales opportunities,
Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
Understands customer's needs, committed to exceed customer expectations every day,
Complies with all company policies and procedures.
Job Requirements:
A minimum of 2 years' experience in a customer service role is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct.
We are the #1 RV Dealer in New York State!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
$50k-80k yearly Auto-Apply 60d+ ago
Destination Services Consultant
Dwellworks Brand 4.1
Service advisor job in Rochester, NY
About Opportunity
Do you love helping others, know your local area well, and have a passion for making people feel welcome? You might be the perfect fit for our network of Relocation Consultants!
Dwellworks is currently seeking friendly, resourceful, and detail-oriented individuals to support relocating employees and their families. This flexible, independent contractor role allows you to work on your own schedule while making a meaningful impact in your community.
What You'll Do
As a Relocation Consultant, also known as a Destination Services Consultant, you'll be the local expert and friendly face who helps individuals and families transition smoothly into a new home and city. No two days are ever quite the same!
You'll provide support with:
Area tours and community orientation
Guidance on local schools and neighborhoods
Rental Home-finding assistance
Help setting up utilities and essential services like acquiring a driver's license and setting up a bank account
Sharing your local knowledge to ease their settling-in process
We'd love to hear from you if you have:
Strong administrative and organizational skills
Experience using Microsoft Office (Outlook, Word) and mobile apps
Confidence using the internet for research and navigation
A clean and valid driver's license
A positive, solutions-focused mindset and professional attitude
Willingness to travel to surrounding areas
Why Join Us?
Flexible, project-based work that fits your schedule
Meet new people and represent your community with pride
Make a real difference for families experiencing a big life transition
Be part of a supportive, global network
Is This the Right Fit for You?
If you're organized, people-oriented, and eager to help others, we'd love to consider you for this role.
Please note this opportunity doesn't pair well with full-time commitments
Want to Lean More?
Check out our website for more information on the role: ***************************************************************************
$53k-85k yearly est. 60d+ ago
Service Advisor
Bob Johnson Auto Group 4.4
Service advisor job in Rochester, NY
ServiceAdvisor - Bob Johnson Nissan/Infiniti
Join Our Award-Winning Team: Up to $2500 sign-on bonus!
Bob Johnson Nissan/Infiniti is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement - and we're looking for someone who embodies these principles every day.
Previous ServiceAdvisor experience is preferred but not required for the right candidate.
Why Bob Johnson Nissan/Infiniti?
At Bob Johnson, you're not just taking a job - you're joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits.
You'll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment.
What You'll Do
As a ServiceAdvisor, you are the vital connection between our customers and our technicians. You'll deliver an exceptional service experience by:
Greeting customers with professionalism and genuine care
Listening to customer concerns and documenting vehicle issues clearly
Scheduling appointments and managing the flow of work through the service department
Writing accurate, detailed repair orders and recording technician notes
Providing clear, honest estimates of time, cost, and labor
Advising customers on routine maintenance and manufacturer-recommended services
Acting as a reliable liaison between customers and technicians
Monitoring repair progress and communicating updates throughout the day
Contacting customers with any changes to timelines or estimates and securing approval for additional work
Ensuring every customer leaves satisfied, informed, and confident in their service experience
Maintaining high standards of professionalism, communication, and customer care
What We're Looking For
A customer-service mindset with strong communication skills
Ability to multitask in a fast-paced, high-volume environment
A positive, team-oriented attitude
Previous serviceadvisor or automotive experience preferred
Strong organizational skills and attention to detail
$48k-69k yearly est. 15d ago
Service Advisor
Five Star Equipment 3.6
Service advisor job in Rochester, NY
💲 Salary: $45,000 to $65,000 based on experience and skill level 🕒 Schedule: Full-Time, Exempt - Monday thru Friday
WHAT YOU WILL GET:
7 Paid Holidays + generous paid time off
Paid Training & Rewards
401k & Co. Match
Comprehensive Benefits
Fantastic Work-Live Balance
WHAT YOU WILL DO:
The ServiceAdvisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer's needs and expectations are met in a timely manner.
Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
Accurately takes customer information, records the customer's requests in the system and expedites service.
Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
ABOUT US!
Five Star Equipment is Northern PA and New York State's John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.
Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
Qualifications
WHAT YOU WILL NEED TO HAVE:
3 to 5 years' experience in heavy equipment service and must have a heavy equipment technical background in order to communicate with technicians and customers regarding heavy equipment repairs.
Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
Must have knowledge of application, operation and function of engine, hydraulic and electric systems, including electrical diagrams.
$45k-65k yearly 15d ago
Service Advisor
Freedomroads
Service advisor job in Churchville, NY
Camping World is seeking a ServiceAdvisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a ServiceAdvisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 6d ago
Service Dispatcher
Milton Cat 4.4
Service advisor job in Batavia, NY
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Customer Service Teammate
Go Car Wash
Service advisor job in Macedon, NY
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation:
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Rochester, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$29k-34k yearly est. 7d ago
Service Writer / Warranty & Parts Administrator (Marine)
Marks Leisure Time Marine
Service advisor job in Canandaigua, NY
Job DescriptionDescription:
Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.
Requirements:
Service Writing & Customer Communication
Greet customers and assist with service intake for marine units
Create, write, and manage service repair orders accurately and efficiently
Clearly document customer concerns, service requests, and technician findings
Provide customers with service updates, timelines, and approvals
Explain warranty coverage, service recommendations, and repair costs in a professional manner
Close out repair orders and assist with billing and customer follow-up
Warranty Administration
Verify warranty eligibility and coverage prior to repairs
Prepare, submit, and track manufacturer warranty claims
Communicate with manufacturers regarding claim status, approvals, or denials
Ensure compliance with manufacturer warranty policies and procedures
Maintain accurate warranty documentation and records
Parts Coordination
Order, receive, and track parts required for service repairs
Coordinate parts availability with service scheduling and technicians
Maintain accurate parts records within the dealership management system
Communicate with vendors and manufacturers regarding parts availability and returns
Administrative Support
Maintain organized service files and digital records
Assist service management with reporting, invoicing, and documentation
Support overall service department workflow and efficiency
$35k-58k yearly est. 5d ago
Service Writer / Warranty & Parts Administrator (Marine)
Meyers Rv Marine
Service advisor job in Canandaigua, NY
Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.
Requirements
Service Writing & Customer Communication
Greet customers and assist with service intake for marine units
Create, write, and manage service repair orders accurately and efficiently
Clearly document customer concerns, service requests, and technician findings
Provide customers with service updates, timelines, and approvals
Explain warranty coverage, service recommendations, and repair costs in a professional manner
Close out repair orders and assist with billing and customer follow-up
Warranty Administration
Verify warranty eligibility and coverage prior to repairs
Prepare, submit, and track manufacturer warranty claims
Communicate with manufacturers regarding claim status, approvals, or denials
Ensure compliance with manufacturer warranty policies and procedures
Maintain accurate warranty documentation and records
Parts Coordination
Order, receive, and track parts required for service repairs
Coordinate parts availability with service scheduling and technicians
Maintain accurate parts records within the dealership management system
Communicate with vendors and manufacturers regarding parts availability and returns
Administrative Support
Maintain organized service files and digital records
Assist service management with reporting, invoicing, and documentation
Support overall service department workflow and efficiency
Salary Description 60000
$35k-58k yearly est. 7d ago
Service Writer
Monroe Tractor & Implement Co 3.5
Service advisor job in Henrietta, NY
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!
The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.
Pay Range: $19 - $28 per hour
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Competitive Paid Time Off Policy
Short/Long Term Disability
Family-owned and operated
Annual Reviews
Annual Incentive Bonus opportunity
Qualifications
High School diploma or equivalent.
One or more years of experience in a Service Writer position and/or service or parts department.
Great communication skills.
Familiarity with agricultural and/or construction equipment is a plus.
Computer skills including Microsoft Excel, Outlook, and Word.
Self-starter with attention to detail, strong organization, and is goal-oriented.
Comfortable dealing with the public.
Strong team player.
Able to lift 25 pounds.
Responsibilities
Assist in creating work orders.
Review and maintain all repair orders for accuracy and completeness.
Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
Assist in scheduling of service work.
Keep the service manager informed on all work orders.
Assist with warranties.
Intermediary between parts and service, technician lead contact for parts.
Ensure every customer is satisfied with the products and service.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay is commensurate with the applicant's experience, as it relates to the position.
Pay Range$19-$28 USD
$19-28 hourly Auto-Apply 38d ago
RV Customer Service Advisor
Wilkins RV 3.6
Service advisor job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: ServiceAdvisor
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$50,000.00 - $80,000.00 (commensurate with experience).
Eligible for bonus program.
Benefits:
Medical, Dental, and Vision Insurance with multiple options.
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
Greets, establishes, and maintains a positive rapport with customers,
Assists customers in determining needs; promotes our products, accordingly,
Estimates cost of repair and prepares itemized service order,
Initiates service orders, secures customer's signature, and closes when completed,
Develops a keen understanding of all of our products and services,
Understands effective service sales processes and actively seeks sales opportunities,
Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
Understands customer's needs, committed to exceed customer expectations every day,
Complies with all company policies and procedures.
Job Requirements:
A minimum of 2 years' experience in a customer service role is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct.
We are the #1 RV Dealer in New York State!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
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$50k-80k yearly 29d ago
Service Dispatcher
Milton Cat 4.4
Service advisor job in Batavia, NY
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$65k-75k yearly Auto-Apply 60d+ ago
Service Writer
Five Star Equipment 3.6
Service advisor job in Rochester, NY
💲 Salary: $20.00 - $28.00 per hour, based on experience and qualifications
🕒 Schedule: Full-Time, Exempt - Monday thru Friday
WHAT YOU WILL GET:
7 Paid Holidays + generous paid time off
Paid Training & Rewards
401k & Co. Match
Comprehensive Benefits
Fantastic Work-Live Balance
Friendly, team-oriented environment
WHAT YOU WILL DO:
The Service Writer supports the Service Manager and Service Dept. with day-to-day administrative responsibilities.
Responsible for detailed administrative processes of the Service Dept.
The position shall collect, analyze, input and distribute various items of information throughout the Company.
Accuracy and timeliness are critical.
Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
ABOUT US!
Five Star Equipment is Northern PA and New York State's John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.
Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
Qualifications
WHAT YOU WILL NEED TO HAVE:
Prior experience in parts or service is preferred
Must have a solid foundation to understand interdependencies of the Service Department, flow of information and documents.
Knowledge of company reporting, customer accounts and financial reporting methods and operations for Service Department.
Ability to use software applications such as CDK business system, Microsoft Office and Internet functions.
$20-28 hourly 14d ago
Automotive Service Dispatcher - Full Time
Bob Johnson Auto Group 4.4
Service advisor job in Rochester, NY
Automotive Service Dispatcher is needed immediately for our very busy service center. The Service Dispatcher plays a crucial role in daily operations. They are responsible for coordinating the flow of work within the service department, ensuring that tasks are assigned appropriately and efficiently. Their job involves prioritizing work orders, allocating the right resources to specific tasks, and maintaining seamless communication to ensure timely and effective service delivery. The position requires an individual who can balance administrative duties with attention to detail and an ability to juggle multiple responsibilities under pressure. We offer a great benefits and compensation. Apply today!
$29k-34k yearly est. 15d ago
Customer Service Teammate
Go Car Wash
Service advisor job in Rochester, NY
TEXT "GOMILES" to ************ to APPLY!
GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Front End Customer Service
Wilkins RV 3.6
Service advisor job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk.
Salary Range:
$18.00 - $20.00/hour
Job Duties:
Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience.
Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care.
Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately.
Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system.
Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently.
Requirements:
Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues.
Dependable, detail-oriented, and organized with a customer-first mindset.
Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude.
Saturday and Evening availability
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
How much does a service advisor earn in Irondequoit, NY?
The average service advisor in Irondequoit, NY earns between $35,000 and $118,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Irondequoit, NY
$64,000
What are the biggest employers of Service Advisors in Irondequoit, NY?
The biggest employers of Service Advisors in Irondequoit, NY are: