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Service Advisor Careers

Service advisors are essential to making sure customers have appointments booked and make it in on time. Without service advisors, businesses would be chaotic. Customers would just show up willy nilly, and there would be no structure.

Thankfully, service advisors like you are around to save the day. You're the face that greets customers and makes sure they have a time that doesn't overlap with another customer's appointment. But you also write service orders and provide explanations to customers.

Service advisors translate terminology and other technical explanations that just aren't understandable. They're able to break it down so customers understand what is going on with their service or product. A hero in disguise is what you are.

There is more than meets the eye when it comes to being a service advisor. For example, did you know that they make an average of $19.62 an hour? That's $40,802 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Advisor Do

There are certain skills that many service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a service advisor, we found that a lot of resumes listed 13.2% of service advisors included communication, while 8.1% of resumes included customer service, and 7.0% of resumes included service department. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service advisor job title. But what industry to start with? Most service advisors actually find jobs in the retail and automotive industries.

How To Become a Service Advisor

If you're interested in becoming a service advisor, one of the first things to consider is how much education you need. We've determined that 25.4% of service advisors have a bachelor's degree. In terms of higher education levels, we found that 4.0% of service advisors have master's degrees. Even though some service advisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service advisor. When we researched the most common majors for a service advisor, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on service advisor resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a service advisor. In fact, many service advisor jobs require experience in a role such as service manager. Meanwhile, many service advisors also have previous career experience in roles such as sales associate or customer service representative.

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Service Advisor Career Paths

Top Careers Before Service Advisor

Top Careers After Service Advisor

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Average Salary for a Service Advisor

Service Advisors in America make an average salary of $40,802 per year or $20 per hour. The top 10 percent makes over $85,000 per year, while the bottom 10 percent under $19,000 per year.
Average Salary

Best Paying Cities

Average Salarydesc
Cambridge, MA
Salary Range45k - 90k$64k$64,187
New York, NY
Salary Range41k - 79k$57k$57,320
Enfield, CT
Salary Range38k - 75k$53k$53,476
Austin, TX
Salary Range37k - 71k$51k$51,369
Noblesville, IN
Salary Range37k - 69k$51k$50,901
Atlanta, GA
Salary Range36k - 68k$50k$50,213

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Service Advisor
Service Advisor
Service Advisor-Wilmington, de Area
Service Advisor-Wilmington, de Area
CNY Outsourcing
CNY Outsourcing
Retail Sales/Service Adviser
Retail Sales/Service Adviser
Dunn Tire
Dunn Tire
Service Advisor Nalley Toyota
Service Advisor Nalley Toyota
Asbury Automotive
Asbury Automotive
Service Advisor
Service Advisor
Rush Enterprises
Rush Enterprises
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Service Advisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Advisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Advisor Resume

At Zippia, we went through countless Service Advisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Advisor Demographics



66.1 %


31.0 %


2.9 %



60.1 %

Hispanic or Latino

21.9 %

Black or African American

10.2 %

Foreign Languages Spoken


76.8 %


5.5 %


3.2 %
See More Demographics

Service Advisor Education


28.3 %


High School Diploma

34.6 %


25.4 %


20.9 %
See More Education Info
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Top Skills For a Service Advisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.2% of service advisors listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

  • Communication, 13.2%
  • Customer Service, 8.1%
  • Service Department, 7.0%
  • Vehicle Maintenance Records, 5.9%
  • Product Knowledge, 5.8%
  • Other Skills, 60.0%
  • See All Service Advisor Skills

Best States For a Service Advisor

Some places are better than others when it comes to starting a career as a service advisor. The best states for people in this position are Massachusetts, New York, New Jersey, and Illinois. Service advisors make the most in Massachusetts with an average salary of $64,299. Whereas in New York and New Jersey, they would average $57,425 and $56,590, respectively. While service advisors would only make an average of $53,390 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Illinois

Total Service Advisor Jobs:
Highest 10% Earn:
Location Quotient:
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Indiana

Total Service Advisor Jobs:
Highest 10% Earn:
Location Quotient:
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Service Advisor Jobs:
Highest 10% Earn:
Location Quotient:
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Service Advisor Rate Their Jobs?

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CounselorSeptember 2019


Zippia Official LogoCounselorSeptember 2019

What do you like the most about working as Service Advisor?

Helping people understand that they are not alone and to be able to help rebuild them inside and out.. It starts with understanding and compassion to let the victim/ survivor to know they have someone to reach out to. Show More

What do you NOT like?

Sometime me having to remember my trauma Show More

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Top Service Advisor Employers

1. Pep Boys
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2. U.S. Bank
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3. Sears Holdings
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4. AutoNation
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5. Bank of America
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6. Firestone Complete Auto Care
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Service Advisor Videos

Updated October 2, 2020