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Become A Service Advisor

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Working As A Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $76,000

    Average Salary

What Does A Service Advisor Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Advisor Career Paths

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Do you work as a Service Advisor?

Service Advisor Demographics

Gender

Male

63.2%

Female

29.4%

Unknown

7.3%
Ethnicity

White

62.0%

Hispanic or Latino

17.7%

Black or African American

11.0%

Asian

5.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

76.8%

French

5.5%

German

3.2%

Arabic

2.1%

Portuguese

1.6%

Hindi

1.1%

Russian

1.1%

Italian

1.1%

Carrier

0.9%

Chinese

0.9%

Swedish

0.7%

Mandarin

0.7%

Finnish

0.7%

Dakota

0.7%

Thai

0.5%

Urdu

0.5%

Cantonese

0.5%

Polish

0.5%

Tagalog

0.4%

Hmong

0.4%
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Service Advisor Education

Schools

University of Phoenix

21.4%

Universal Technical Institute

21.2%

Ashford University

5.5%

The Academy

5.3%

Lincoln Technical Institute

4.0%

Ferris State University

3.4%

University of Central Florida

3.3%

Kaplan University

3.3%

Northern Virginia Community College

3.2%

Southern New Hampshire University

3.1%

Liberty University

3.0%

Arizona State University

2.9%

Strayer University

2.8%

Community College of the Air Force

2.7%

Montgomery College

2.6%

NASCAR Technical Institute

2.6%

College of DuPage

2.5%

Miami Dade College

2.4%

University of South Florida

2.4%

Sonoma State University

2.3%
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Majors

Business

30.6%

Automotive Technology

18.5%

Criminal Justice

6.5%

General Studies

4.7%

Accounting

4.2%

Management

3.7%

Psychology

3.6%

Communication

3.3%

Marketing

3.1%

Computer Science

2.9%

Education

2.3%

Finance

2.2%

Health Care Administration

2.2%

Liberal Arts

2.0%

Nursing

2.0%

Graphic Design

1.7%

Electrical Engineering

1.7%

Medical Assisting Services

1.7%

Computer Information Systems

1.6%

Information Technology

1.4%
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Degrees

Other

38.2%

Bachelors

27.8%

Associate

18.3%

Certificate

5.8%

Masters

5.7%

Diploma

3.0%

License

0.6%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$76,000
View Detailed Salary Report
$36,000
Min 10%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$161,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
Bloomington, MN
Highest Paying State
North Dakota
Avg Experience Level
3.1 years
How much does a Service Advisor make at top companies?
The national average salary for a Service Advisor in the United States is $76,823 per year or $37 per hour. Those in the bottom 10 percent make under $36,000 a year, and the top 10 percent make over $161,000.

Real Service Advisor Salaries

Job Title Company Location Start Date Salary
Business Service Advisor NES Global, LLC Houston, TX Nov 10, 2016 $290,000
Business Service Advisor NES Global, LLC Houston, TX Oct 22, 2014 $290,000
Business Services Advisor NES Global, LLC Houston, TX Jul 27, 2012 $290,000
Project Support Services Advisor Exxon Mobil Corporation Houston, TX Sep 05, 2014 $208,500 -
$369,013
Clinical Services Advisor Caremark, LLC Richardson, TX Nov 14, 2016 $130,936 -
$134,100
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 29, 2015 $101,000
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 16, 2016 $91,555
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Oct 21, 2016 $91,308
Storage Services Advisor Secureworks, Inc. Atlanta, GA Oct 12, 2015 $89,760
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 16, 2013 $88,000
Infrastructure Services Advisor Sensitive National Government Services, Inc. Cary, NC Sep 16, 2016 $85,300 -
$103,819
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 19, 2011 $85,000
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 16, 2014 $79,373 -
$98,433
Infrastructure Services Advisor Sensitive National Government Services Indianapolis, IN May 20, 2013 $78,790 -
$108,790
Infrastructure Services Advisor Sensitive National Government Services, Inc. Cary, NC Dec 28, 2015 $78,400 -
$101,308
Senior Training & Services Advisor IPAS, Inc. Chapel Hill, NC Oct 01, 2009 $74,988
Building and Capital Services Advisor Disciples Church Extension Fund Indianapolis, IN Sep 01, 2015 $74,970
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 15, 2011 $74,610 -
$90,000
Infrastructure Services Advisor National Government Services, Inc. Indianapolis, IN Sep 24, 2010 $74,610 -
$87,680
Internal Audit Services Advisor Carefusion Corporation San Diego, CA May 09, 2011 $71,300
Lead Service Advisor Doyle & Associates Dallas, TX Sep 10, 2010 $70,075
Lead Service Advisor Doyle & Associates Richardson, TX Sep 27, 2010 $70,075

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Top Skills for A Service Advisor

  1. Customer Service
  2. Vehicle Maintenance Records
  3. Warranty Claims
You can check out examples of real life uses of top skills on resumes here:
  • Conducted careful analysis of each individual automobile to provide efficient customer service Communicated and instructed technicians on particular automotive technical problems.
  • Conducted/organized inspections, vehicle maintenance records, and examined service schedules to ensure company goal targets and customer service.
  • Filed aftermarket extended warranty claims for customers.
  • Suggest additional services to maintain customer vehicles in excellent condition.
  • Aided overall dealership service department in corporate funding and customer retention by providing superior CSI scores.

What is it like to work as a Service Advisor

4.0

Counselor

September 23, 2019 on Zippia

What was your job title?

Service Advisor.. Show More

What do you like the most about working as Service Advisor?

Helping people understand that they are not alone and to be able to help rebuild them inside and out.. It starts with understanding and compassion to let the victim/ survivor to know they have someone to reach out to... Show More

What do you NOT like?

Sometime me having to remember my trauma.. Show More

How Would You Rate Working As a Service Advisor?

Are you working as a Service Advisor? Help us rate Service Advisor as a Career.

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