Service advisors are essential to making sure customers have appointments booked and make it in on time. Without service advisors, businesses would be chaotic. Customers would just show up willy nilly, and there would be no structure.
Thankfully, service advisors like you are around to save the day. You're the face that greets customers and makes sure they have a time that doesn't overlap with another customer's appointment. But you also write service orders and provide explanations to customers.
Service advisors translate terminology and other technical explanations that just aren't understandable. They're able to break it down so customers understand what is going on with their service or product. A hero in disguise is what you are.
Service Advisor Overview
Service Advisor Careers
There is more than meets the eye when it comes to being a service advisor. For example, did you know that they make an average of $19.62 an hour? That's $40,802 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Service Advisor Do
There are certain skills that many service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a service advisor, we found that a lot of resumes listed 13.2% of service advisors included communication, while 8.1% of resumes included customer service, and 7.0% of resumes included service department. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service advisor job title. But what industry to start with? Most service advisors actually find jobs in the retail and automotive industries.
How To Become a Service Advisor
If you're interested in becoming a service advisor, one of the first things to consider is how much education you need. We've determined that 25.4% of service advisors have a bachelor's degree. In terms of higher education levels, we found that 4.0% of service advisors have master's degrees. Even though some service advisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service advisor. When we researched the most common majors for a service advisor, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on service advisor resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a service advisor. In fact, many service advisor jobs require experience in a role such as service manager. Meanwhile, many service advisors also have previous career experience in roles such as sales associate or customer service representative.
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Service Advisor Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a service advisor can determine their career goals through the career progression. For example, they could start out with a role such as technician, progress to a title such as team leader and then eventually end up with the title sales manager.
Service Advisor
Sales Manager
5 Years
Account Manager
5 Years
District Manager
7 Years
Service Manager
6 Years
Co-Owner
6 Years
Branch Manager
6 Years
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What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Service Advisor
Service Advisors in America make an average salary of $40,802 per year or $20 per hour. The top 10 percent makes over $85,000 per year, while the bottom 10 percent under $19,000 per year.
Average Salary
$40,802
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Randstad Service Advisor Service Advisor | Randstad Randstad | 01/29/2021 01/29/2021 | $41,74001/29/2021 $41,740 |
CNY Outsourcing Service Advisor-Wilmington, de Area Service Advisor-Wilmington, de Area | CNY Outsourcing CNY Outsourcing | 01/29/2021 01/29/2021 | $50,00001/29/2021 $50,000 |
Dunn Tire Retail Sales/Service Adviser Retail Sales/Service Adviser | Dunn Tire Dunn Tire | 01/27/2021 01/27/2021 | $29,21801/27/2021 $29,218 |
Asbury Automotive Service Advisor Nalley Toyota Service Advisor Nalley Toyota | Asbury Automotive Asbury Automotive | 01/25/2021 01/25/2021 | $120,00001/25/2021 $120,000 |
Rush Enterprises Service Advisor Service Advisor | Rush Enterprises Rush Enterprises | 01/23/2021 01/23/2021 | $45,00001/23/2021 $45,000 |
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Service Advisor Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Advisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Service Advisor Resume
At Zippia, we went through countless Service Advisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationJob type you want
Full Time
Part Time
Internship
Temporary
Top Skills For a Service Advisor
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.2% of service advisors listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.
- Communication, 13.2%
- Customer Service, 8.1%
- Service Department, 7.0%
- Vehicle Maintenance Records, 5.9%
- Product Knowledge, 5.8%
- Other Skills, 60.0% See All Service Advisor Skills
Best States For a Service Advisor
Some places are better than others when it comes to starting a career as a service advisor. The best states for people in this position are Massachusetts, New York, New Jersey, and Illinois. Service advisors make the most in Massachusetts with an average salary of $64,299. Whereas in New York and New Jersey, they would average $57,425 and $56,590, respectively. While service advisors would only make an average of $53,390 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Illinois
Total Service Advisor Jobs:
5,740
Highest 10% Earn:
$95,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$53,390
Avg. Salary
2. Indiana
Total Service Advisor Jobs:
2,793
Highest 10% Earn:
$91,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$51,101
Avg. Salary
3. Connecticut
Total Service Advisor Jobs:
1,391
Highest 10% Earn:
$98,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
$53,255
Avg. Salary
How Do Service Advisor Rate Their Jobs?
4.0
4.0
What do you like the most about working as Service Advisor?
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