Service advisors are essential to making sure customers have appointments booked and make it in on time. Without service advisors, businesses would be chaotic. Customers would just show up willy nilly, and there would be no structure.

Thankfully, service advisors like you are around to save the day. You're the face that greets customers and makes sure they have a time that doesn't overlap with another customer's appointment. But you also write service orders and provide explanations to customers.

Service advisors translate terminology and other technical explanations that just aren't understandable. They're able to break it down so customers understand what is going on with their service or product. A hero in disguise is what you are.

What Does a Service Advisor Do

There are certain skills that many service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Service Advisor does

How To Become a Service Advisor

If you're interested in becoming a service advisor, one of the first things to consider is how much education you need. We've determined that 33.4% of service advisors have a bachelor's degree. In terms of higher education levels, we found that 3.1% of service advisors have master's degrees. Even though some service advisors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Service Advisor

Service Advisor Career Paths

Average Salary for a Service Advisor

Service Advisors in America make an average salary of $46,308 per year or $22 per hour. The top 10 percent makes over $79,000 per year, while the bottom 10 percent under $26,000 per year.
Average Service Advisor Salary
$46,308 Yearly
$22.26 hourly
$26,000
10 %
$46,000
Median
$79,000
90 %

What Am I Worth?

salary-calculator
How To Become a Service Advisor
How To Become a Service Advisor Career Overview

States With The Most Service Advisor Jobs

Mouse over a state to see the number of active service advisor jobs in each state. The darker areas on the map show where service advisors earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Service Advisor Jobs By State

Service Advisor Education

Service Advisor Majors

29.7 %

Service Advisor Degrees

Bachelors

33.4 %

High School Diploma

26.8 %

Associate

25.3 %

Top Skills For a Service Advisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 7.8% of service advisors listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

  • Customer Service, 7.8%
  • Product Knowledge, 7.7%
  • Basic Math, 7.3%
  • Commercial Vehicles, 5.0%
  • Work Ethic, 4.5%
  • Other Skills, 67.7%

Choose From 10+ Customizable Service Advisor Resume templates

Zippia allows you to choose from different easy-to-use Service Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume
Service Advisor Resume

Service Advisor Demographics

Service Advisor Gender Distribution

Male
Male
69%
Female
Female
31%

After extensive research and analysis, Zippia's data science team found that:

  • Among service advisors, 30.6% of them are women, while 69.4% are men.

  • The most common race/ethnicity among service advisors is White, which makes up 60.9% of all service advisors.

  • The most common foreign language among service advisors is Spanish at 76.8%.

Online Courses For Service Advisor That You May Like

Advertising Disclosure  
Customer Service
udemy
4.6
(6,712)

How to Approach New Customers and Maintain Existing Ones...

Customer Service & Support For Customer Service Executives
udemy
4.5
(270)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(13,962)

Master Customer Service using this practical customer care course...

Show More Service Advisor Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Best States For a Service Advisor

Some places are better than others when it comes to starting a career as a service advisor. The best states for people in this position are New Jersey, New York, Delaware, and Massachusetts. Service advisors make the most in New Jersey with an average salary of $71,114. Whereas in New York and Delaware, they would average $70,652 and $69,860, respectively. While service advisors would only make an average of $66,871 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Michigan

Total Service Advisor Jobs:
3,850
Highest 10% Earn:
$107,000
Location Quotient:
1.32

2. Delaware

Total Service Advisor Jobs:
520
Highest 10% Earn:
$126,000
Location Quotient:
1.1

3. Illinois

Total Service Advisor Jobs:
5,740
Highest 10% Earn:
$104,000
Location Quotient:
1.28
Full List Of Best States For Service Advisors

How Do Service Advisor Rate Their Jobs?

Zippia Official Logo

4.0

CounselorSeptember 2019

4.0

Zippia Official LogoCounselorSeptember 2019

What do you like the most about working as Service Advisor?

Helping people understand that they are not alone and to be able to help rebuild them inside and out.. It starts with understanding and compassion to let the victim/ survivor to know they have someone to reach out to. Show More

What do you NOT like?

Sometime me having to remember my trauma Show More

Working as a Service Advisor? Share your experience anonymously.
Do you work as a Service Advisor?
Rate how you like work as Service Advisor. It's anonymous and will only take a minute.

Top Service Advisor Employers

Most Common Employers For Service Advisor

RankCompanyAverage SalaryHourly RateJob Openings
1Microsoft$128,978$62.01164
2JPMorgan Chase & Co.$98,430$47.3262
3Merrill Lynch$93,468$44.9457
4Park Ave Motor Corp$58,867$28.3065
5Bank of America$53,849$25.89191
6Mercedes-Benz USA$47,478$22.83100
7Saturn Consortium$45,588$21.9262
8U.S. Bank$45,331$21.79278
9AutoNation$45,095$21.68191
10Sonic Automotive$41,250$19.8376

Service Advisor Videos

Becoming a Service Advisor FAQs

How Long Does It Take To Become A Service Advisor?

It takes 6 years of professional experience to become a service advisor. That is the time it takes to learn specific service advisor skills, but does not account for time spent in formal education.

Can You Make Good Money As A Service Advisor?

Yes, you can make good money as a service advisor. However, factors like location, industry, and experience can determine your exact pay.

On average, a service advisor earns $40,000 yearly (about $3,400 monthly or $20 hourly). On the lower end of the salary range, they might only make around $19,000, typically for entry-level positions. However, on the higher end, they can earn about $85,000.

Is Being A Service Advisor A Stressful Job?

No, being a service advisor is not a stressful job if you enjoy interacting with people and using your expertise to help solve their issues.

In general, service advisors specialize in customer service in a car dealership or automotive shop.

What Skills Do You Need To Be A Service Advisor?

The skills you need to be a service advisor are communication, customer service, and product knowledge.

In general, service advisors specialize in customer service in a car dealership or automotive shop.

Search For Service Advisor Jobs