Become A Service Advisor
Where do you want to work?
Working As A Service Advisor
- Getting Information
- Interacting With Computers
- Communicating with Persons Outside Organization
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
Deal with People
Mostly Sitting
Repetitive
$37,190
Average Salary
What Does A Service Advisor Do
How To Become A Service Advisor
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
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Service Advisor jobs
Service Advisor Career Paths
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Assistant Service Manager 3.7 years
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Technical Service Advisor 3.7 years
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Automotive Service Advisor 3.2 years
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Service Advisor 3.0 years
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Automotive Service Writer 2.9 years
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Service Writer 2.4 years
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Customer Service Advisor 2.2 years
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Service Manager 12.3%
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Assistant Manager 8.7%
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Sales Associate 8.3%
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Store Manager 6.8%
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Manager 5.9%
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Cashier 5.2%
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Technician 4.6%
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Service Technician 3.7%
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General Manager 3.7%
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Sales Representative 3.5%
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Service Writer 3.0%
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Office Manager 2.9%
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Parts Manager 2.7%
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Sales Manager 2.7%
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Sales Consultant 2.5%
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Owner/Operator 2.5%
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Service Manager 21.8%
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Sales Associate 5.6%
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Assistant Manager 5.4%
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Store Manager 5.2%
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Manager 4.7%
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Service Director 3.7%
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General Manager 3.5%
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Sales Representative 3.3%
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Owner 3.1%
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Parts Manager 3.0%
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Owner/Operator 3.0%
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Technician 2.9%
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Service Consultant 2.9%
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Office Manager 2.7%
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Sales Manager 2.6%
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Sales Consultant 2.5%
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Average Length of Employment
Top Careers Before Service Advisor
Top Careers After Service Advisor
Service Advisor Demographics
Gender
-
Male
66.8% -
Female
32.1% -
Unknown
1.2%
Ethnicity
-
White
79.6% -
Hispanic or Latino
12.1% -
Asian
6.2% -
Unknown
1.6% -
Black or African American
0.5%
Languages Spoken
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Spanish
73.1% -
French
7.1% -
German
3.6% -
Arabic
2.5% -
Italian
1.6% -
Portuguese
1.6% -
Hindi
1.1% -
Finnish
1.1% -
Dakota
1.1% -
Swedish
0.8% -
Russian
0.8% -
Cantonese
0.8% -
Chinese
0.8% -
Tagalog
0.5% -
Mandarin
0.5% -
Bulgarian
0.5% -
Bosnian
0.5% -
Carrier
0.5% -
Serbian
0.5% -
Croatian
0.5%
Service Advisor
Unfortunately we don’t have enough data for this section.
Service Advisor Education
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University of Phoenix
19.2% -
Universal Technical Institute
18.7% -
Ashford University
5.5% -
Southern New Hampshire University
4.8% -
Ferris State University
4.3% -
Strayer University
3.8% -
Liberty University
3.8% -
NASCAR Technical Institute
3.6% -
Sonoma State University
3.5% -
Community College of the Air Force
3.5% -
University of Central Florida
3.2% -
The Academy
3.0% -
University of Northwestern Ohio
3.0% -
Florida State University
3.0% -
Miami Dade College
3.0% -
Texas Tech University
3.0% -
Michigan State University
2.7% -
Montgomery College
2.7% -
Arizona State University
2.7% -
Northern Virginia Community College
2.7% -
Business 31.0%
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Automotive Technology 17.3%
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Criminal Justice 6.3%
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General Studies 4.9%
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Accounting 4.2%
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Management 4.0%
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Communication 3.6%
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Psychology 3.4%
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Marketing 3.1%
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Computer Science 2.9%
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Education 2.6%
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Finance 2.3%
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Liberal Arts 2.2%
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Graphic Design 1.7%
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Nursing 1.7%
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Medical Technician 1.6%
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Political Science 1.5%
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Other
39.0% -
Bachelors
27.9% -
Associate
17.4% -
Certificate
6.0% -
Masters
5.8% -
Diploma
2.7% -
License
0.7% -
Doctorate
0.5%
Schools
Majors
Degrees
Service Advisor
Unfortunately we don’t have enough data for this section.
Real Service Advisor Salaries
Job Title
|
Company
|
Location
|
Start Date
|
Salary
|
|---|---|---|---|---|
| Business Service Advisor | NES Global, LLC | Houston, TX | Nov 10, 2016 | $290,000 |
| Business Service Advisor | NES Global, LLC | Houston, TX | Oct 22, 2014 | $290,000 |
| Business Services Advisor | NES Global, LLC | Houston, TX | Jul 27, 2012 | $290,000 |
| Project Support Services Advisor | Exxon Mobil Corporation | Houston, TX | Sep 05, 2014 | $208,500 - $369,013 |
| Clinical Services Advisor | Caremark, LLC | Richardson, TX | Nov 14, 2016 | $130,936 - $134,100 |
| Infrastructure Services Advisor Sensitive | National Government Services, Inc. | Indianapolis, IN | Sep 29, 2015 | $101,000 |
| Storage Services Advisor | Secureworks, Inc. | Atlanta, GA | Dec 16, 2016 | $91,555 |
| Infrastructure Services Advisor Sensitive | National Government Services, Inc. | Indianapolis, IN | Oct 21, 2016 | $91,308 |
| Storage Services Advisor | Secureworks, Inc. | Atlanta, GA | Oct 12, 2015 | $89,760 |
| Storage Services Advisor | Secureworks, Inc. | Atlanta, GA | Dec 16, 2013 | $88,000 |
| Infrastructure Services Advisor Sensitive | National Government Services, Inc. | Cary, NC | Sep 16, 2016 | $85,300 - $103,819 |
| Storage Services Advisor | Secureworks, Inc. | Atlanta, GA | Dec 19, 2011 | $85,000 |
| Infrastructure Services Advisor Sensitive | National Government Services, Inc. | Indianapolis, IN | Sep 16, 2014 | $79,373 - $98,433 |
| Infrastructure Services Advisor Sensitive | National Government Services | Indianapolis, IN | May 20, 2013 | $78,790 - $108,790 |
| Infrastructure Services Advisor Sensitive | National Government Services, Inc. | Cary, NC | Dec 28, 2015 | $78,400 - $101,308 |
| Senior Training & Services Advisor | IPAS, Inc. | Chapel Hill, NC | Oct 01, 2009 | $74,988 |
| Building and Capital Services Advisor | Disciples Church Extension Fund | Indianapolis, IN | Sep 01, 2015 | $74,970 |
| Infrastructure Services Advisor Sensitive | National Government Services, Inc. | Indianapolis, IN | Sep 15, 2011 | $74,610 - $90,000 |
| Infrastructure Services Advisor | National Government Services, Inc. | Indianapolis, IN | Sep 24, 2010 | $74,610 - $87,680 |
| Internal Audit Services Advisor | Carefusion Corporation | San Diego, CA | May 09, 2011 | $71,300 |
| Lead Service Advisor | Doyle & Associates | Dallas, TX | Sep 10, 2010 | $70,075 |
| Lead Service Advisor | Doyle & Associates | Richardson, TX | Sep 27, 2010 | $70,075 |
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Top Skills for A Service Advisor
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Top Service Advisor Skills
- Vehicle Maintenance Records
- Customer Service Skills
- Warranty Claims
- Conducted inspections and checked vehicle maintenance records along with examining service schedules.
- Use exceptional customer service skills to ensure each customer was satisfied with their experience.
- Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
- Developed a team atmosphere within the service department.
- Conduct quality checks on all completed repair work prior to customer pick up to ensure customer satisfaction and vehicle safety.
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