Service advisors are essential to making sure customers have appointments booked and make it in on time. Without service advisors, businesses would be chaotic. Customers would just show up willy nilly, and there would be no structure.
Thankfully, service advisors like you are around to save the day. You're the face that greets customers and makes sure they have a time that doesn't overlap with another customer's appointment. But you also write service orders and provide explanations to customers.
Service advisors translate terminology and other technical explanations that just aren't understandable. They're able to break it down so customers understand what is going on with their service or product. A hero in disguise is what you are.
There is more than meets the eye when it comes to being a service advisor. For example, did you know that they make an average of $19.62 an hour? That's $40,802 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a service advisor, we found that a lot of resumes listed 13.2% of service advisors included communication, while 8.1% of resumes included customer service, and 7.0% of resumes included service department. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service advisor job title. But what industry to start with? Most service advisors actually find jobs in the retail and automotive industries.
If you're interested in becoming a service advisor, one of the first things to consider is how much education you need. We've determined that 25.4% of service advisors have a bachelor's degree. In terms of higher education levels, we found that 4.0% of service advisors have master's degrees. Even though some service advisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service advisor. When we researched the most common majors for a service advisor, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on service advisor resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a service advisor. In fact, many service advisor jobs require experience in a role such as service manager. Meanwhile, many service advisors also have previous career experience in roles such as sales associate or customer service representative.