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Become A Service Advisor

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Working As A Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Service Advisor Do

A Service Advisor communicates with clients about vehicle problems, insurance questions, and warranty issues. They provide estimated cost analysis of automotive repairs and routine maintenance.

How To Become A Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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750 Service Advisor jobs More

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Real Service Advisor Salaries

Job Title Company Location Start Date Salary
Business Service Advisor NES Global, LLC Houston, TX Nov 10, 2016 $290,000
Business Service Advisor NES Global, LLC Houston, TX Oct 22, 2014 $290,000
Business Services Advisor NES Global, LLC Houston, TX Jul 27, 2012 $290,000
Project Support Services Advisor Exxon Mobil Corporation Houston, TX Sep 05, 2014 $208,500 -
Clinical Services Advisor Caremark, LLC Richardson, TX Nov 14, 2016 $130,936 -
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 29, 2015 $101,000
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 16, 2016 $91,555
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Oct 21, 2016 $91,308
Storage Services Advisor Secureworks, Inc. Atlanta, GA Oct 12, 2015 $89,760
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 16, 2013 $88,000
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Top Skills for A Service Advisor


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Top Service Advisor Skills

  1. Vehicle Maintenance Records
  2. Customer Service Skills
  3. Warranty Claims
You can check out examples of real life uses of top skills on resumes here:
  • Conducted inspections and checked vehicle maintenance records along with examining service schedules.
  • Use exceptional customer service skills to ensure each customer was satisfied with their experience.
  • Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
  • Developed a team atmosphere within the service department.
  • Conduct quality checks on all completed repair work prior to customer pick up to ensure customer satisfaction and vehicle safety.

Top Service Advisor Employers

What Kind Of Companies Hire a Service Advisor

  1. Pep Boys
  2. BBVA Compass
  3. U.S. Bank
  4. Ashford University
  5. Sears
  6. Auto Care - Collision Center
  7. AutoNation
  8. Mercedes-Benz Financial Services USA LLC
  9. Camping World
  10. Asurion Protection Services Insurance Agency LLC
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