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Become A Service Advisor

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Working As A Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Service Advisor Do

A Service Advisor communicates with clients about vehicle problems, insurance questions, and warranty issues. They provide estimated cost analysis of automotive repairs and routine maintenance.

How To Become A Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Advisor jobs

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Service Advisor Career Paths

Service Advisor
Assistant Service Manager Service Manager General Manager
Account Manager
5 Yearsyrs
Driver Operation Supervisor Office Manager
Administrative Manager
6 Yearsyrs
Security Officer Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Assistant Service Manager
6 Yearsyrs
Service Consultant Service Manager Operations Manager
Branch Manager
6 Yearsyrs
Project Manager Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Driver Instructor General Manager
Center Manager
6 Yearsyrs
Sales Agent Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Truck Driver Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Equipment Operator Shop Foreman Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Service Manager Operations Manager
General Manager
7 Yearsyrs
Service Director Operations Director Sales Consultant
Internet Sales Manager
6 Yearsyrs
Delivery Driver Service Technician Service Manager
Office Manager
5 Yearsyrs
Delivery Driver Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Service Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Estimator Outside Sales Senior Sales Representative
Senior Representative
5 Yearsyrs
Truck Driver Equipment Operator Service Supervisor
Service Lead
5 Yearsyrs
Service Consultant Assistant Service Manager
Service Manager
7 Yearsyrs
Security Officer Truck Driver Equipment Operator
Service Supervisor
6 Yearsyrs
Service Director Marketing Director General Manager
Territory Manager
7 Yearsyrs
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Service Advisor Demographics

Gender

  • Male

    66.8%
  • Female

    32.1%
  • Unknown

    1.2%

Ethnicity

  • White

    79.6%
  • Hispanic or Latino

    12.1%
  • Asian

    6.2%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    73.1%
  • French

    7.1%
  • German

    3.6%
  • Arabic

    2.5%
  • Italian

    1.6%
  • Portuguese

    1.6%
  • Hindi

    1.1%
  • Finnish

    1.1%
  • Dakota

    1.1%
  • Swedish

    0.8%
  • Russian

    0.8%
  • Cantonese

    0.8%
  • Chinese

    0.8%
  • Tagalog

    0.5%
  • Mandarin

    0.5%
  • Bulgarian

    0.5%
  • Bosnian

    0.5%
  • Carrier

    0.5%
  • Serbian

    0.5%
  • Croatian

    0.5%
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Service Advisor

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Service Advisor Education

Service Advisor

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Real Service Advisor Salaries

Job Title Company Location Start Date Salary
Business Service Advisor NES Global, LLC Houston, TX Nov 10, 2016 $290,000
Business Service Advisor NES Global, LLC Houston, TX Oct 22, 2014 $290,000
Business Services Advisor NES Global, LLC Houston, TX Jul 27, 2012 $290,000
Project Support Services Advisor Exxon Mobil Corporation Houston, TX Sep 05, 2014 $208,500 -
$369,013
Clinical Services Advisor Caremark, LLC Richardson, TX Nov 14, 2016 $130,936 -
$134,100
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 29, 2015 $101,000
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 16, 2016 $91,555
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Oct 21, 2016 $91,308
Storage Services Advisor Secureworks, Inc. Atlanta, GA Oct 12, 2015 $89,760
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 16, 2013 $88,000
Infrastructure Services Advisor Sensitive National Government Services, Inc. Cary, NC Sep 16, 2016 $85,300 -
$103,819
Storage Services Advisor Secureworks, Inc. Atlanta, GA Dec 19, 2011 $85,000
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 16, 2014 $79,373 -
$98,433
Infrastructure Services Advisor Sensitive National Government Services Indianapolis, IN May 20, 2013 $78,790 -
$108,790
Infrastructure Services Advisor Sensitive National Government Services, Inc. Cary, NC Dec 28, 2015 $78,400 -
$101,308
Senior Training & Services Advisor IPAS, Inc. Chapel Hill, NC Oct 01, 2009 $74,988
Building and Capital Services Advisor Disciples Church Extension Fund Indianapolis, IN Sep 01, 2015 $74,970
Infrastructure Services Advisor Sensitive National Government Services, Inc. Indianapolis, IN Sep 15, 2011 $74,610 -
$90,000
Infrastructure Services Advisor National Government Services, Inc. Indianapolis, IN Sep 24, 2010 $74,610 -
$87,680
Internal Audit Services Advisor Carefusion Corporation San Diego, CA May 09, 2011 $71,300
Lead Service Advisor Doyle & Associates Dallas, TX Sep 10, 2010 $70,075
Lead Service Advisor Doyle & Associates Richardson, TX Sep 27, 2010 $70,075

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Top Skills for A Service Advisor

VehicleMaintenanceRecordsCustomerServiceSkillsWarrantyClaimsServiceDepartmentEnsureCustomerSatisfactionCSIADPPhoneCallsServiceContractCoverageCustomerComplaintsCustomerRapportVehicleRepairsGreetingCustomersAutomotiveServiceAdviseCustomersWarrantyCompaniesServiceTechniciansApprovalSignaturesCustomerVehiclesCustomerRelations

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Top Service Advisor Skills

  1. Vehicle Maintenance Records
  2. Customer Service Skills
  3. Warranty Claims
You can check out examples of real life uses of top skills on resumes here:
  • Conducted inspections and checked vehicle maintenance records along with examining service schedules.
  • Use exceptional customer service skills to ensure each customer was satisfied with their experience.
  • Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
  • Developed a team atmosphere within the service department.
  • Conduct quality checks on all completed repair work prior to customer pick up to ensure customer satisfaction and vehicle safety.

Top Service Advisor Employers

Service Advisor Videos

The life of a Service Advisor

Huntersville Ford Service Advisor Walk Around

Meet Key Hyundai Service Advisor Chris Brown

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