Service advisors are essential to making sure customers have appointments booked and make it in on time. Without service advisors, businesses would be chaotic. Customers would just show up willy nilly, and there would be no structure.
Thankfully, service advisors like you are around to save the day. You're the face that greets customers and makes sure they have a time that doesn't overlap with another customer's appointment. But you also write service orders and provide explanations to customers.
Service advisors translate terminology and other technical explanations that just aren't understandable. They're able to break it down so customers understand what is going on with their service or product. A hero in disguise is what you are.
What is a Service Advisor?
What Does a Service Advisor Do
There are certain skills that many service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Service Advisor
If you're interested in becoming a service advisor, one of the first things to consider is how much education you need. We've determined that 33.4% of service advisors have a bachelor's degree. In terms of higher education levels, we found that 3.1% of service advisors have master's degrees. Even though some service advisors have a college degree, it's possible to become one with only a high school degree or GED.
Service Advisor Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a service advisor can determine their career goals through the career progression. For example, they could start out with a role such as technician, progress to a title such as team leader and then eventually end up with the title sales manager.
Service Advisor
Sales Manager
5 Years
Account Manager
5 Years
District Manager
7 Years
Service Manager
6 Years
Co-Owner
6 Years
Branch Manager
6 Years
Show More
Average Salary for a Service Advisor
Service Advisors in America make an average salary of $46,308 per year or $22 per hour. The top 10 percent makes over $79,000 per year, while the bottom 10 percent under $26,000 per year.
Average Service Advisor Salary
$46,308Â Yearly$22.26 hourly
$26,000
10 %
$46,000
Median
$79,000
90 %
What Am I Worth?
States With The Most Service Advisor Jobs
Mouse over a state to see the number of active service advisor jobs in each state. The darker areas on the map show where service advisors earn the highest salaries across all 50 states.
Average Salary: Job Openings:
Number Of Service Advisor Jobs By State
Top Skills For a Service Advisor
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 7.8% of service advisors listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Service Advisor Resume templates
Zippia allows you to choose from different easy-to-use Service Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Service Advisor Demographics
Service Advisor Gender Distribution
Male
69%
Female
31%
After extensive research and analysis, Zippia's data science team found that:
- Among service advisors, 30.6% of them are women, while 69.4% are men.
- The most common race/ethnicity among service advisors is White, which makes up 60.9% of all service advisors.
- The most common foreign language among service advisors is Spanish at 76.8%.
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Best States For a Service Advisor
Some places are better than others when it comes to starting a career as a service advisor. The best states for people in this position are New Jersey, New York, Delaware, and Massachusetts. Service advisors make the most in New Jersey with an average salary of $71,114. Whereas in New York and Delaware, they would average $70,652 and $69,860, respectively. While service advisors would only make an average of $66,871 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Michigan
Total Service Advisor Jobs:
3,850
Highest 10% Earn:
$107,000
Location Quotient:
1.32
$60,137
Avg. Salary
2. Delaware
Total Service Advisor Jobs:
520
Highest 10% Earn:
$126,000
Location Quotient:
1.1
$69,860
Avg. Salary
3. Illinois
Total Service Advisor Jobs:
5,740
Highest 10% Earn:
$104,000
Location Quotient:
1.28
$61,261
Avg. Salary
How Do Service Advisor Rate Their Jobs?
4.0
4.0
What do you like the most about working as Service Advisor?
Helping people understand that they are not alone and to be able to help rebuild them inside and out.. It starts with understanding and compassion to let the victim/ survivor to know they have someone to reach out to. Show MoreWhat do you NOT like?
Sometime me having to remember my trauma Show MoreTop Service Advisor Employers
Most Common Employers For Service Advisor
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Microsoft | $128,978 | $62.01 | 164 |
| 2 | JPMorgan Chase & Co. | $98,430 | $47.32 | 62 |
| 3 | Merrill Lynch | $93,468 | $44.94 | 57 |
| 4 | Park Ave Motor Corp | $58,867 | $28.30 | 65 |
| 5 | Bank of America | $53,849 | $25.89 | 191 |
| 6 | Mercedes-Benz USA | $47,478 | $22.83 | 100 |
| 7 | Saturn Consortium | $45,588 | $21.92 | 62 |
| 8 | U.S. Bank | $45,331 | $21.79 | 278 |
| 9 | AutoNation | $45,095 | $21.68 | 191 |
| 10 | Sonic Automotive | $41,250 | $19.83 | 76 |
Service Advisor Videos
The life of a Service Advisor
Huntersville Ford Service Advisor Walk Around
Meet Key Hyundai Service Advisor Chris Brown
Becoming a Service Advisor FAQs
How Long Does It Take To Become A Service Advisor?
It takes 6 years of professional experience to become a service advisor. That is the time it takes to learn specific service advisor skills, but does not account for time spent in formal education.
Can You Make Good Money As A Service Advisor?
Yes, you can make good money as a service advisor. However, factors like location, industry, and experience can determine your exact pay.
On average, a service advisor earns $40,000 yearly (about $3,400 monthly or $20 hourly). On the lower end of the salary range, they might only make around $19,000, typically for entry-level positions. However, on the higher end, they can earn about $85,000.
Is Being A Service Advisor A Stressful Job?
No, being a service advisor is not a stressful job if you enjoy interacting with people and using your expertise to help solve their issues.
In general, service advisors specialize in customer service in a car dealership or automotive shop.
What Skills Do You Need To Be A Service Advisor?
The skills you need to be a service advisor are communication, customer service, and product knowledge.
In general, service advisors specialize in customer service in a car dealership or automotive shop.
Have more questions? See all answers to common office and administrative questions.