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Best service advisor certifications
Service advisor certifications allow job seekers to demonstrate their competency as an service advisor to employers. However, not all service advisor certifications provide the same value for job seekers.
The best certifications for a service advisor are Automotive Sales Professional, Associate Service Executive (ASE), and Commercial Driver License (CDL).
Below is a list of the best service advisor certifications. Obtaining an service advisor certification will give you a leg up when you apply for jobs and increase your potential salary.
20 best certifications for service advisors
20 best service advisor certifications
1. Automotive Sales Professional
This is a tremendous opportunity for everyone who has an interest in automotive sales to become a knowledgeable, ethical and customer-focused trained individual and enjoy great career success.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Associate Service Executive (ASE)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 7 year(s)
3. Commercial Driver License (CDL)
The Federal Motor Carrier Safety Administration (FMCSA) is the agency of the U.S. Department of Transportation that is responsible for establishing standards for Commercial Motor Vehicle (CMV) operators, including the Commercial Driver's License (CDL). The minimum national CDL testing standards and licensing requirements established by FMCSA are administered by state driver licensing agencies when they issue a CDL. You are required to obtain and hold a CDL if you drive interstate, intrastate (within a state), or for foreign commerce and drive a vehicle that meets any of the classifications of a CDL. States develop their own tests which must meet the minimum federal standards, but which also may have standards unique to the state. To get a CDL, first you must get a commercial learner's permit. States can only issue learner's permits and CDLs to drivers after they pass knowledge exams and skills tests. You have to pass the CDL knowledge and skills tests for the class of license and type of endorsement required to operate the type of commercial vehicle you plan to drive. And, you have to take the skills test in a vehicle of the same type as the vehicle you plan to operate. For a quick reference of CDL Classes, see the CDL License Matrix.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
4. Certified Service Manager
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
5. Advanced First Aid & CPR
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
6. Certified Sales Professional (CSP)
The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
8. Parts Specialist - Automobile Parts Specialist P2
To improve the quality of service offered by Automobile and Medium-Heavy Truck Parts Specialists through the voluntary testing and certification of parts professionals.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
9. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
10. Certified Senior Advisor (CSA)
CSAs understand how to build effective relationships with seniors because the CSA education has given them a broad-based knowledge of the health, social and financial issues that are important to seniors, and the dynamics of how these factors work together in seniors' lives. Society of Certified Senior Advisors teaches professionals what is important to seniors and how to always to keep their interests first. The result is successful professionals and satisfied seniors.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
11. Sales Management
The SIOR designation is a professional achievement for highly qualified commercial real estate practitioners with a strong transactional history in brokerage, fee-based services, or executive management.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
12. Certified Technical Professional (CTP)
Certified Technical Professional (CTP) program is designed to serve graduates of both 2-Year and 4-Year Programs. The exam is broad-based, geared to technical programs without a management component that result in either an associate (AS, AAS) degree or a baccalaureate (BS, BA) degree.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
13. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
14. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
15. General Motors Parts Consultant
The Parts Specialist Series includes six tests: Automobile Parts Specialist, Medium/Heavy Truck Dealership Parts Specialist, Medium/Heavy Truck Aftermarket Brake Parts Specialist, Medium/Heavy Truck Aftermarket Suspension and Steering Parts Specialist, and General Motors Parts Consultant. Each test includes questions on communication and sales skills, vehicle systems knowledge, vehicle identification, cataloguing skills, and inventory management. Successfully passing Test P4 will certify you as a General Motors Parts Consultant. This exam is offered in paper/pencil and computer-based formats.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
16. Air Conditioning Service Certification
Tests a candidate's knowledge of the installation, service, maintenance, and repair of HVAC systems. System sizes are limited to 30 tons or less cooling capacity.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
17. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
18. Accredited Business Communicator (ABC)
IABC's accreditation program is the global standard of professional achievement for business communicators. Accredited members practicing around the world apply the same strategic management process in all communication disciplines, across diverse cultures, and in for-profit and nonprofit organizations of all sizes. This peer-reviewed program challenges candidates to demonstrate their knowledge of strategic communication planning, implementation, measurement and ethics. Candidates who meet all requirements earn the designation Accredited Business Communicator (ABC).
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
19. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
20. Computer Service Technician (CST)
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
What is the best certification for a service advisor?
The best service advisor certification is Automotive Sales Professional. The Automotive Sales Professional is awarded by the National Automobile Dealers Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this service advisor certification:
- To become a certified Automotive Sales Professional, you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for service advisors?
The most in-demand service advisor certification is Sales Management based on all active job postings. Having this service advisor certification will give you access to more service advisor jobs with higher salaries.
What certifications can impact a service advisor career and salary?
The Automotive Sales Professional certification will help you to secure a assistant service manager position, which will increase your pay and career trajectory. A assistant service manager's average salary is $64,715 whereas service advisors make an average salary of $46,308.
The most common combination of service advisor certifications include: Automotive Sales Professional, Associate Service Executive (ASE), and Commercial Driver License (CDL).
Online courses for service advisors to earn certifications
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12. The Customer: Build a Customer Service Strategy (BITE SIZE)
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13. SAP Customer Service (CS/SM) - Service Management module
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14. Fundamentals of Logistics, Supply Chain & Customer Service
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16. Your Customer Service Toolbox: Best Practices for Beginners
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17. Brilliant Customer Service: How to Impress your Customers!
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18. Customer Service Success: Take Your Skills to the Next Level
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19. Customer Service Training: Dealing with Difficult Customers
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20. Customer Service English Essentials
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