How to hire a service advisor

How to hire a service advisor, step by step

Here's a step-by-step service advisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service advisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service advisor
• Step 8: Go through the hiring process checklist

What does a service advisor do?

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1. Identify your hiring needs

   The service advisor hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service advisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, service advisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service advisor salaries for various positions.

   Type of Service Advisor	Description	Hourly rate
   Service Advisor	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-37
   Bilingual Customer Service	In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise... Show more	$12-18
   Customer Service Representative	Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Product Knowledge
   • Basic Math
   • Commercial Vehicles
   • Work Ethic
   • CSI
   • Warranty Claims
   • Excellent Interpersonal
   • Customer Complaints
   • Strong Customer Service
   • Strong Work Ethic
   • Repair Process
   • Cash Handling
   • Approval Signatures

   Check all skills

   Responsibilities:

   • Manage refurbishment of used vehicles and writing orders.
   • Manage the refurbishment of used vehicles, writing repair orders.
   • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
   • Start as a certify Mazda technician performing routine maintenance services and repairs.
   • Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
   • Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.

   More service advisor duties

3. Make a budget

   Including a salary range in your service advisor job description helps attract top candidates to the position. A service advisor salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a service advisor in Arkansas may be lower than in New Jersey, and an entry-level service advisor usually earns less than a senior-level service advisor. Additionally, a service advisor with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average service advisor salary

   $46,308yearly

   $22.26 hourly rate

   ---

   Entry-level service advisor salary

   $26,000 yearly salary

   Updated December 21, 2025

   Average service advisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$71,255	$34
   2	North Carolina	$64,616	$31
   3	Illinois	$61,792	$30
   4	Maryland	$61,365	$30
   5	Indiana	$58,273	$28
   6	Virginia	$56,769	$27
   7	Texas	$54,433	$26
   8	Arizona	$52,313	$25
   9	California	$51,910	$25
   10	Pennsylvania	$51,344	$25
   11	Wisconsin	$51,028	$25
   12	Minnesota	$51,028	$25
   13	Georgia	$50,903	$24
   14	Florida	$49,268	$24
   15	Louisiana	$47,574	$23
   16	Nevada	$47,363	$23
   17	Washington	$47,212	$23
   18	Tennessee	$45,618	$22
   19	Colorado	$44,342	$21
   20	New Mexico	$43,872	$21

   Average service advisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	BP America Inc	$145,731	$70.06	3
   2	Google	$135,004	$64.91	22
   3	AstraZeneca	$131,490	$63.22
   4	SAP	$127,977	$61.53	63
   5	The RWC Group	$127,793	$61.44
   6	Novartis	$127,160	$61.13
   7	Unisys	$120,483	$57.92	2
   8	Deloitte	$119,572	$57.49	147
   9	Deloitte Financial Advisory Services LLP	$117,966	$56.71
   10	Ernst & Young	$110,330	$53.04	162
   11	NTT Data International L.L.C.	$109,673	$52.73	31
   12	Silicon Valley Bank	$106,478	$51.19
   13	Tesla	$104,533	$50.26	222
   14	CVS Health	$104,035	$50.02	186
   15	Bayer	$102,922	$49.48	26
   16	Motor Coach Industries	$99,239	$47.71	2
   17	Rivian	$96,706	$46.49	34
   18	Goodwin	$95,262	$45.80
   19	Ressler Motors	$94,915	$45.63
   20	Pegasystems	$93,863	$45.13	3

4. Writing a service advisor job description

   A service advisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a service advisor job description:

   Service advisor job description example

   The outdoors is a big place and just as it offers endless adventures, so does our company.
   
   Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
   
   As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
   
   As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan.
   
   Essential Job Functions:
   
   + Determine specialized product needs and services by working directly with customers
   
   + Suggest add-on sales to increase average transactions
   
   + Provide price estimates for designated installations prior to scheduling appointments
   
   + Keep customers apprised of work progress
   
   Essential Job Skills:
   
   + A minimum of one year of service experience is preferred
   
   + Previous RV product or camping lifestyle
   
   + Ability to work daily on a computer and perform internet searches as needed
   
   + Excellent organization and follow up skills are required
   
   + The ability to follow department procedures and policies
   
   + Valid driver's license
   
   + May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
   
   + Periods of standing, stooping, crawling, and bending
   
   Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
   
   We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
   
   Equal Opportunity Employer Minority/Female/Disability/Veteran

   Copy this example

   

5. Post your job

   To find the right service advisor for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with service advisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit service advisors who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your service advisor job on Zippia to find and recruit service advisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service advisors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service advisor

   Once you've decided on a perfect service advisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new service advisor. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service advisor?