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The differences between service advisors and service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advisor and a service consultant. Additionally, a service consultant has an average salary of $69,197, which is higher than the $46,308 average annual salary of a service advisor.
The top three skills for a service advisor include customer service, product knowledge and basic math. The most important skills for a service consultant are customer service, client facing, and financial services.
| Service Advisor | Service Consultant | |
| Yearly salary | $46,308 | $69,197 |
| Hourly rate | $22.26 | $33.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 222,424 | 140,274 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 60% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
Service advisors and service consultants have different pay scales, as shown below.
| Service Advisor | Service Consultant | |
| Average salary | $46,308 | $69,197 |
| Salary range | Between $26,000 And $79,000 | Between $41,000 And $115,000 |
| Highest paying City | New York, NY | Baltimore, MD |
| Highest paying state | New Jersey | Wisconsin |
| Best paying company | BP America Inc | Apple |
| Best paying industry | Finance | - |
There are a few differences between a service advisor and a service consultant in terms of educational background:
| Service Advisor | Service Consultant | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service advisors' and service consultants' demographics:
| Service Advisor | Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 69.4% Female, 30.6% | Male, 57.7% Female, 42.3% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |