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Service advisor skills for your resume and career

Updated January 8, 2025
3 min read
Service advisor example skills
Below we've compiled a list of the most critical service advisor skills. We ranked the top skills for service advisors based on the percentage of resumes they appeared on. For example, 7.8% of service advisor resumes contained customer service as a skill. Continue reading to find out what skills a service advisor needs to be successful in the workplace.

15 service advisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service advisors use customer service:
  • Conducted careful analysis of each individual automobile to provide efficient customer service Communicated and instructed technicians on particular automotive technical problems.
  • Selected for additional chat and web case management responsibilities, as recognition of excellence in phone-based customer service.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how service advisors use product knowledge:
  • Build and maintain relationships with clients to encourage repeat business by effectively identifying and resolving issues and providing extensive product knowledge.
  • Gained superior product knowledge to effectively help customers with service maintenance requirements and warranty information using ADP Dealer Management Software System.

3. Basic Math

Here's how service advisors use basic math:
  • Selected highlights: Good listener Strong communicator Analytic Energetic Knowledgeable Problem solver Quality-focused Customer service Basic math ability Strong mechanical acumen
  • Performed general office procedures and practices, including familiarity with a variety of office machines and equipment; basic mathematical computations.

4. Commercial Vehicles

Here's how service advisors use commercial vehicles:
  • Operate Medium-Duty Commercial Vehicles on Vehicle Transports.
  • Manage a team of four technicians that service passenger cars and the Sprinter line of Mercedes Benz commercial vehicles.

5. Work Ethic

Here's how service advisors use work ethic:
  • Developed skills in minor car repair, phone conversation skills, personal conversation skills and an improved work ethic.
  • Greeted and followed through with courtesy, professionalism, and excellent work ethics to fulfill customer needs.

6. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how service advisors use csi:
  • Aided overall dealership service department in corporate funding and customer retention by providing superior CSI scores.
  • Maintain Excellent CSI Excellent customer service/ reviews very knowledgeable with dealership procedures and skills/

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7. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how service advisors use warranty claims:
  • Communicate with the manufacturer and extended service contract companies to initiate or finalize warranty claims.
  • Process factory and extended warranty claims criteria to expedite payment to dealership.

8. Excellent Interpersonal

Here's how service advisors use excellent interpersonal:
  • Communicated with irate customers using excellent interpersonal-communication skills.
  • Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.

9. Customer Complaints

Here's how service advisors use customer complaints:
  • Followed up with customers to conduct post-repair follow-up and resolve customer complaints in a high-energy, fast-paced environment.
  • Guaranteed positive customer experiences and resolved all customer complaints while vehicles were in service also documenting issues.

10. Strong Customer Service

Here's how service advisors use strong customer service:
  • Build strong customer service relationships with the goal of successfully retaining current clients as well as potential.
  • Worked closely in a team setting with all staff and co-workers to provide strong customer service.

11. Strong Work Ethic

Here's how service advisors use strong work ethic:
  • Provided integrity, honesty, endurance and a very strong work ethic; would work 16 hour shifts when needed.
  • Maintained and exceeded goals expected in my performance with positive attitude and patience as well as strong work ethic.

12. Repair Process

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

Here's how service advisors use repair process:
  • Streamlined vehicle repair processes and repair part inventory to maximize profitability and minimize risk.
  • Provide excellent customer service by reminding customers of appointments & updating progress during repair process

13. Cash Handling

Here's how service advisors use cash handling:
  • Perform with accuracy all end-of-day tasks, including: receipt reporting, cash handling, and credit card reconciliation.
  • Provided oversight on all operational activities such as, account opening, transaction accuracy, cash handling, etc.

14. Approval Signatures

Here's how service advisors use approval signatures:
  • Process contracts by obtaining approval signatures and entering information into service database system.
  • Obtained approval signatures and entered repair orders into service database system.

15. Customer Vehicles

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Here's how service advisors use customer vehicles:
  • Created and organized repair orders, scheduled maintenance for customer vehicles, general maintenance for computer systems
  • Greeted customers upon arrival, scheduled service appointments and received and documented customer vehicle information.
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List of service advisor skills to add to your resume

Service advisor skills

The most important skills for a service advisor resume and required skills for a service advisor to have include:

  • Customer Service
  • Product Knowledge
  • Basic Math
  • Commercial Vehicles
  • Work Ethic
  • CSI
  • Warranty Claims
  • Excellent Interpersonal
  • Customer Complaints
  • Strong Customer Service
  • Strong Work Ethic
  • Repair Process
  • Cash Handling
  • Approval Signatures
  • Customer Vehicles
  • Service Drive
  • Customer Satisfaction
  • Timekeeping
  • Performance Problems
  • Cross-Selling
  • Honda
  • Toyota
  • Service Calls
  • Vehicle Repairs
  • Customer Retention
  • Automotive Services
  • Service Contract Coverage
  • Exceptional Guest
  • Computer System
  • ADP
  • BMW
  • Chrysler
  • Nissan
  • Service Sales
  • Refurbishment
  • Routine Maintenance
  • Corrective Action
  • Customer Pay
  • Customer Relations
  • Scheduling Appointments
  • Automotive Problems
  • Vehicle Issues
  • Vehicle Service
  • Customer Issues
  • Organization Reputation
  • Customer Inquiries
  • Oil Changes
  • Preventative Maintenance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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