Top Service Advisor Skills

Below we've compiled a list of the most important skills for a Service Advisor. We ranked the top skills based on the percentage of Service Advisor resumes they appeared on. For example, 18.6% of Service Advisor resumes contained Customer Service as a skill. Let's find out what skills a Service Advisor actually needs in order to be successful in the workplace.

The six most common skills found on Service Advisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Advisor jobs:
  • Conducted careful analysis of each individual automobile to provide efficient customer service Communicated and instructed technicians on particular automotive technical problems.
  • Selected for additional chat and web case management responsibilities, as recognition of excellence in phone-based customer service.
  • Improved relations with vendors secured all aftermarket accessory installations and also closely monitored the Jeep-Eagle Customer Service Index.
  • Provided exceptional customer service, assessing and addressing individual customer needs and recommending service and solutions accordingly.
  • Utilized customer services skills and active listening to effectively communicate with different types of customers.
  • Provided world-class customer service and educated Samsung customers, basic troubleshooting issues on Samsung products.
  • Ensured friendly, reliable customer service regarding necessary and suggested automotive maintenance and repairs.
  • Maintain excellent customer service by following up and accurately writing estimates and promise times.
  • Provide a quality customer service experience by providing effective solutions to service concerns.
  • Informed customers of all necessary and recommended services and provided exceptional customer service.
  • Maintained a 99% customer satisfaction rating on Customer Service surveys obtained by Mercedes-Benz
  • Provided customer service by researching and explaining vehicle maintenance and repair information.
  • Developed the needed relationship with the customer by providing excellent customer service.
  • Assist with warranty approvals and extended warranty to provide superior customer service.
  • Assisted customers with their automotive concerns, providing excellent customer service.
  • Provided customer service and recommendations for general auto repair and maintenance.
  • Provided excellent customer service and recommended automobile service to vehicle owners.
  • Performed other department functions as required to provide excellent customer service.
  • Provided information and assistance in satisfactorily resolving customer service issues.
  • Followed through with technician and offered exceptional customer service.

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2. Vehicle Maintenance

high Demand
Here's how Vehicle Maintenance is used in Service Advisor jobs:
  • Conducted/organized inspections, vehicle maintenance records, and examined service schedules to ensure company goal targets and customer service.
  • Increased customer satisfaction through sales by ensuring their awareness of vehicle maintenance including service and repairs.
  • Advised customers on vehicle maintenance, scheduled appointments, communicated customer needs to automotive specialists.
  • Broadened customers' knowledge of appropriate vehicle maintenance and operation procedures for vehicles.
  • Contacted customers to follow up on vehicle maintenance conducted at our mechanical facility.
  • Informed customers of necessary vehicle maintenance and determined if services are under warranty.
  • Conducted inspections and checked vehicle maintenance records along with examining service schedules.
  • Relay all information from technician to customer regarding vehicle maintenance or repair.
  • Provide customers with accurate parts and labor estimates for vehicle maintenance/repairs.
  • Manage all operations pertaining to customer vehicle maintenance and repairs.
  • Provided high level customer support concerning vehicle maintenance and repair.
  • Coordinated vehicle maintenance between customers and service team.
  • Advised customers on required and upcoming vehicle maintenance.
  • Advised customers on the proper vehicle maintenance recommendations.
  • Communicated with customers regarding vehicle maintenance and repairs.
  • Follow established process in performing standardized vehicle maintenance.
  • Assisted and educated customers in vehicle maintenance.
  • Tracked and verified customer vehicle maintenance.
  • Scheduled and coordinated vehicle maintenance appointments.
  • Clarified description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

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3. Warranty Claims

high Demand
Here's how Warranty Claims is used in Service Advisor jobs:
  • Communicate with the manufacturer and extended service contract companies to initiate or finalize warranty claims.
  • Process factory and extended warranty claims criteria to expedite payment to dealership.
  • Submitted electronically all warranty claims including supporting documentation to each manufacturer.
  • Entered and verified warranty claims, performing warranty administrator duties.
  • Oversee warranty claims, parts/accessories/general merchandise for return.
  • Collaborated with Warranty Department to file warranty claims.
  • Filed aftermarket extended warranty claims for customers.
  • Submitted warranty claims for dealer reimbursement.
  • Assist warranty administrator with warranty claims.
  • Submitted warranty claims to Manufacturer.
  • Processed warranty claims and authorization.
  • Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
  • Filed and collected over $100,000 in warranty claims in a six month period an all-time record for the dealership.
  • Generate purchase orders for sublet services; obtain approvals for extended warranty claims and maintenance agreements through third party companies.
  • Handled warranty claims, computed charges, and partnered with warranty department to submit and follow-up with all warranty claims.
  • Finalized all my own paperwork from running my own invoices to looking up labor operations and inputting warranty claims.
  • Close repair order, process warranty claims, and ensure technicians time is properly stamped and charged to customer.
  • Performed all previously detailed duties of a Service Writer and also processed warranty claims and paperwork with extended warranties.
  • Submitted warranty claims for maximum reimbursement and was involved in yearly warranty audits performed by Hyundai's regional office.
  • Determine product warranty status, if any, and assist in processing customers aftermarket and factory warranty claims.

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4. Service Department

high Demand
Here's how Service Department is used in Service Advisor jobs:
  • Schedule incoming service department calls and address any additional customer concerns regarding times rental vehicle and anticipated completion of repairs.
  • Worked independently while maintaining synergy with main service department by researching and recommending more extensive services and scheduling appointments.
  • Reviewed all purchase orders for the service department for accuracy, specification Participated in staff educational opportunities.
  • Communicate with management on all Service Department machinery repairs and service to maintain proper safety operation.
  • Aided overall dealership service department in corporate funding and customer retention by providing superior CSI scores.
  • Provided key customer satisfaction functions for new/used car and service departments with significant customer interaction.
  • Performed tasks related to maintaining proper operation of a luxury vehicle service department.
  • Maintained a high level of productivity and profitability in the service department.
  • Directed day-to-day operations within service department, promoting optimal efficiency and productivity.
  • Gained customer confidence in service department ability to maintain and repair vehicles.
  • Assist service manager with managerial duties in daily operation of service department
  • Position Overview: Responsibility includes overall management of the service department.
  • Coordinated activities of workers in service department of automobile dealership.
  • Managed administrative and customer relations aspects of service department operations.
  • Design and implement standard operating procedures manual for service department.
  • Developed and maintained a productive and profitable service department.
  • Executed daily opening and closing procedures of the service department
  • Managed daily activities of Jeep Dealership Service Department.
  • Direct responsibility for Service Departments' guest satisfaction.
  • Designed and supervised complete remodel of service department.

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5. CSI

high Demand
Here's how CSI is used in Service Advisor jobs:
  • Maintain Excellent CSI Excellent customer service/ reviews very knowledgeable with dealership procedures and skills/
  • Maintained a high Customer Service Index (CSI) score while meeting or exceeding goals in sales percentages and effective labor rates
  • Received honors and distinctions from both Toyota and Mazda Motor Corps for repeated top CSI scores in the New York Region.
  • Maintained at or above national average CSI score and followed up with all customer issues or concerns to guarantee customer satisfaction.
  • Established superior CSI with manufacturer, remaining above zone, resulting in the achievement of CSI bonus each month during employment.
  • Followed up in 48 hours and reminded our customer of CSI and made sure our customer is completely satisfied with repairs.
  • Hired to fill an opening and help raise department Customer Service Index score based on previous above average CSI scores.
  • Maintain Customer Service Index (CSI) rating comparable to that of the manufacturer district, region and national standards.
  • Top CSI holder in the Eastern Zone for 9 out of 13 months for Mitsubishi customer service and repair.
  • Maintain a high CSI score, which grades me on various parts of the customers experience at our dealership.
  • Reestablished customer relations to ensure customer satisfaction, increasing CSI Index to 91% to meet manufacturer standards.
  • Maintained high CSI score and kept customers abreast of repairs needed or being performed to their vehicles.
  • Lead service team to improved performance and CSI/KPI scores through hard work, example, and support.
  • Meet regularly with GM and Dealer Owner to review sales levels, CSI, performance and objectives.
  • Achieved over 1 million dollars is sales for 2014, Top 10% for National Audi CSI.
  • Follow up for potential CSI issues and make sure customers are completely satisfied with the work completed.
  • Maintained a Customer Satisfaction Index score of 980/1000, the best Dealer CSI in the district.
  • Assist Service manager with shop supply inventory, technician training schedules, and manage CSI complaints.
  • Maintain high CSI scores while making the customer well informed on products, repairs and costs.
  • Informed, in detail, repairs performed on vehicles while maintaining an above region CSI score.

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6. Customer Vehicles

high Demand
Here's how Customer Vehicles is used in Service Advisor jobs:
  • Prepared and coordinated documentation between customer and technician to properly diagnose and service customer vehicles.
  • Identified service needs of customer vehicles based upon historical service data and customer concerns.
  • Recommended needed maintenance and services on customer vehicles as address by service technician
  • Administered warranty repairs for factory and aftermarket companies for customer vehicles.
  • Suggest additional services to maintain customer vehicles in excellent condition.
  • Moved customer vehicles and Performed daily vehicle inspections upon return.
  • Maintain high level of customer satisfaction while servicing customer vehicles.
  • Performed active delivery of customer vehicles to insure customer satisfaction.
  • Communicate directly with technicians regarding the customer vehicles.
  • Provided information regarding service to customer vehicles.
  • Coordinate pick-up and delivery of customer vehicles.
  • Scheduled and Supervised repair on customer vehicles.
  • Performed maintenance repairs on customer vehicles.
  • Receive customer vehicles for maintenance/repair.
  • Worked internally with multiple departments to insure service could be performed on customer vehicles in a timely and cost efficient manner.
  • Facilitate client requested projects through communication with technicians, parts managers, and warranty providers to solve issues concerning customer vehicles.
  • Train new tire technicians and guide them to know our policies and standards when working on the customer vehicles.
  • Ensured all repairs and service to customer vehicles were completed on time and to the customers level of satisfaction.
  • Created trust and dependability by guaranteeing a 30 minute deadline for fast and reliable service on customer vehicles.
  • Performed general sales functions including writing customer invoices, picking up/drop off customer vehicles and answering phones.

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7. ADP

high Demand
Here's how ADP is used in Service Advisor jobs:
  • Gained superior product knowledge to effectively help customers with service maintenance requirements and warranty information using ADP Dealer Management Software System.
  • Navigated dealerships ADP software, and provided data entry explanations to both customer and manufacturer.
  • Assisted with installation and implementation of new ADP dealership management software.
  • Performed dispatching functions & processed warranty/customer pay billing using ADP.
  • Prepare body estimates using ADP computer estimating software.
  • Generated computerized repair orders utilizing ADP system
  • Update customer records in ADP with repair information, estimates, and latest mileage and keep customer informed of all changes.
  • Use of ADP Auto Dealership Computer Program to facilitate in preparing detailed repair orders based on customer requests/concerns and/or warranty issues.
  • Utilized all tools supplied to me such as estimating software (Reynolds and Reynolds, ADP) Cameras to document repairs.
  • Call customers and explain necessary work their vehicle needs and explain costs Sales Write Service Repair Orders for Customer ADP system.
  • Streamlined repair management processes by building repair orders in ADP, entering parts codes, and dispatching and finalizing repair orders.
  • Greeted customers, prepared repair orders using ADP and sold repairs and maintenance as needed and recommended by the technicians.
  • Advised customers of work needed on their VehicleProcessed and book warranties and customer pay repair order with ADP System.
  • Provided customer service required for car repair, generate repair order, dispatch jobs to technicians using ADP software.
  • Trained on ADP Suite 2007 to help get the functions and navigate through the different options the software offers.
  • Maintain constant contact with customers regarding the status of repairs and utilize ADP systems to process and update orders.
  • Utilized numerous computer software programs including: ADP, Time Highway, X-time, Outlook, and Microsoft Office.
  • Updated clients during the service, provided estimates, and bills for the work performed with using ADP.
  • Write repair orders and estimates upon review of the warranty provisions for vehicle and parts through ADP system.
  • Completed data entry of service work, compiled billing and warranty invoices with use of ADP computer program.

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8. Phone Calls

high Demand
Here's how Phone Calls is used in Service Advisor jobs:
  • Scheduled Appointments-Help Customers-Answered Phone Calls-Filed Paperwork-Took Estimates-Sold Products
  • Blocked lost or stolen debit cards Initiated interviews via phone calls regarding fraudulent activity Miscellaneous maintenance for accounts Processed balance transfers
  • Assisted customers in their service repairs and options and performed customer follow up with telephone calls and letters insuring customer satisfaction
  • Answer Phone Calls, Emails and Drive Ins to address any customer concern with the highest level of response and attention.
  • Greet customers * Make phone calls to customers * Pull cars in shop * Customer care * Pull cars up for customers
  • Take all telephone calls and provide accurate information to customers on pricing, hours, and any information they may need.
  • Handled an in house warranty for customer by answering warranty phone calls, as well as scheduled appointments for warranty claims.
  • Answer phone calls, set up appointment times, quote jobs from technician parts lists, billing and cashiering repair orders.
  • Write 10 to 15 repair orders daily Up-sell any needed services or repairs Phone calls in-coming and out-going Cashier, parts orders
  • Performed clerical duties, including: answering inbound customer phone calls, use of fax machine, and other office equipment.
  • Received and addressed customer concerns through incoming phone calls and face to face, while recommending corrective services for additional sales.
  • Provided excellent customer service before and after the sale, followed up phone calls and being active on the lot.
  • Take inbound phone calls regarding vehicle related inquires and make outbound phone calls to schedule service appointments with the customer.
  • Received phone calls in the Fleet Services Office from repair shops that was requesting repair authorization on Enterprise fleet vehicles.
  • Take phone calls to make appointments for clients to bring in their vehicles for the mechanics to diagnosis them.
  • Answer all phone calls concerning vehicle repair, questions regarding warranty, and updates on vehicles within the shop.
  • Answer the incoming phone calls and set appointments for the customers to bring their vehicles in for service repairs.
  • Performed customer call back phone calls to make sure repair work was done correctly and customer was completely satisfied.
  • Attended to all walk-in customers, answered phone calls, and written up customer's vehicle service work orders.
  • Answer phone calls and respond to emails from customers all over the world as well as local customers.

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Service Advisor jobs:
  • Followed up with customers to conduct post-repair follow-up and resolve customer complaints in a high-energy, fast-paced environment.
  • Guaranteed positive customer experiences and resolved all customer complaints while vehicles were in service also documenting issues.
  • Scheduled appointments for customer repairs; interpreted customer complaints; coordinated repair orders with mechanics; up-sold repairs
  • Managed customer complaints, scheduling of service, and maintained continual positive relationships with customers.
  • Provided customer service and resolved customer complaints regarding the delivery of damaged and incorrect merchandise.
  • Communicated customer complaints and requests to three technicians via repair order and verbal communication.
  • Received no customer complaints regarding poor service and several compliments of excellent service.
  • Resolved customer complaints by refunding money, adjusting bills and giving complimentary services.
  • Analyze, investigate, and resolve customer complaints or problems within company-established guidelines.
  • Greet customers and ensure high customer satisfaction standards including during any customer complaints.
  • Reviewed work performed by automotive technicians and handled customer complaints and concerns.
  • Carried out proper procedures associated with customer complaints and product satisfaction.
  • Delivered an effective response to customer complaints to insure customer satisfaction.
  • Investigated customer complaints on products and/or services and executed corrective action.
  • Manage customer complaints and resolve problems ensuring excellent customer satisfaction.
  • Stocked and rotated inventory regularly Recorded details of customer complaints.
  • Responded to customer complaints and ensured high customer satisfaction standards.
  • Listen to and resolved customer complaints quickly and appropriately.
  • Resolved any customer complaints while providing exceptional customer service.
  • Handled customer complaints and ensured high customer satisfaction standards.

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10. Service Contract Coverage

high Demand
Here's how Service Contract Coverage is used in Service Advisor jobs:
  • Ensured customer satisfaction by verifying warranty and service contract coverage; developing estimates; and writing repair orders.
  • Verified warranty and service contract coverage by examining appropriate documentation and explaining provisions and exclusions to customers.
  • Verify customer warranty and service contract coverage by examining papers and calling Warranty company when necessary.
  • Verified warranty service contract coverage and explaining covered repairs and exclusions.
  • Verified warranties and service contract coverage by examining records and documents.
  • Verified warranty and service contract coverage and prepared repair orders.
  • Verified warranty and service contract coverage.
  • Prepared repair orders, verified warranty and service contract coverage, and ensured open lines of communication between Sales and Service.
  • Verified warranties and service contract coverage, as well as developing estimates and repair orders by describing problems within the vehicle.
  • Verify warranty and service contract coverage for vehicles, develop estimates, write repair orders, and maintain records.
  • Verified warranty and service contract coverage by checking records, also explained any and all provisions and exclusions.
  • Check vehicle history, verify warranty and extended service contract coverage, explain provisions and exclusions.
  • Utilized various software packages to obtain service contract coverage, accessibility to parts for repair.
  • Verify warranty and service contract coverage, develop estimate of material supplies and labor.
  • Verify warranty and service contract coverage and then explain provisions and exclusions.
  • Verify warranty and service contract coverage; explain exclusions to customers.
  • Verify warranty and service contract coverage with follow up procedures.
  • Explain benefits of warranty and service contract coverage's.
  • Verified warranty and service contract coverage with outside vendors.
  • Check for warranty and service contract coverage.

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11. Greeting Customers

high Demand
Here's how Greeting Customers is used in Service Advisor jobs:
  • Enjoy greeting customers, writing service and tire requests, prioritizing and selling needed service and tires.
  • Create an atmosphere of customer relationships and trust by greeting customers at their vehicle's door.
  • General duties included; greeting customers in a friendly and courteous manner.
  • Tasked with greeting customers as they enter the service department.
  • Job Description: Greeting customers and advising of service needs.
  • Master certified Service Advisor with duties including: Greeting customers with courtesy and welcoming them to the Avis Ford experience.
  • Service Advisor, Polaris of Baton Rouge - 2015- PresentGreeting customers and scheduling service appointments.
  • Service Advisor Responsible for meeting and greeting customers both in person and over the phone.
  • Key performance areas: Greeting customers and scheduling service appointments.
  • Answer multi line phone system and greeting customers when needed.
  • Make work orders, answer phone, gettingauthorization, greeting customers,picking up parts, stocking, cashier, inventory.
  • Service Advisor Responsible for greeting customers as they arrive and writing up the service on their cars.
  • Service Advisor Customer service, data entry, sales representative, greeting customers.

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12. Customer Rapport

high Demand
Here's how Customer Rapport is used in Service Advisor jobs:
  • Fostered customer rapport with effective listening, accurate estimation, communication, resolving complaints/concerns, towing, and temporary transportation.
  • Verified warranty and service contract coverage while developing estimates, writing repair orders and maintaining excellent customer rapport/records.
  • Maintained customer rapport by explaining estimates and expected completion time, and arranged for towing and temporary transportation.
  • Maintained customer rapport; answered questions and concerns; arranged towing and temporary transportation.
  • Developed and sold estimates and prepared repair orders while maintaining customer rapport.
  • Maintained customer rapport with daily callbacks and maintained high customer satisfaction.
  • Maintain professional appearance and good customer rapport.
  • Maintain customer rapport by listening to customer and keeping in contact with customer the repairs going on with the vehicle.
  • Maintained customer rapport by explaining estimates, giving expected return of vehicle, obtained and provided contact telephone numbers.
  • Verified warranty and service contract coverage, developed estimates, wrote repair orders while maintaining customer rapport and records.
  • Maintained customer rapport by explaining estimates and expected return of vehicle; obtained customer's approval of estimates.
  • Verify warranty and service contract coverage, write up repair orders and maintained customer rapport and records
  • Maintained excellent customer rapport by tracking progress of services and keeping customers informed on vehicle status.
  • Maintained customer rapport by listening to concerns and explaining estimates and expected time return of vehicle.
  • Develop estimates, prepare repair orders, maintain customer rapport, filing and answering phones.
  • Maintained customer rapport by keeping in constant contact with customers and handling of customer complaints.
  • Develop and provide cost estimates to customer, write repair orders and maintain customer rapport.
  • Create, organize, and maintain customer records to ensure positive and productive customer rapport.
  • Established customer rapport by providing accurate cost quotes and estimated time of completion for services.
  • Maintain customer rapport by advising, answering questions, discussing concerns and scheduling services.

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13. Advise Customers

high Demand
Here's how Advise Customers is used in Service Advisor jobs:
  • Advise customers about necessary service for routine maintenance, greeting customers, scheduling service appointments and receiving vehicle information.
  • Advise customers of repairs on their vehicles and sell service recommendations according to manufacturers specifications.
  • Advise customers on necessary/suggested services as well as any current specials and recommended maintenance/repairs.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Advise customers about necessary service for routine maintenance and help identify mechanical problems.
  • Advise customers about proper automobile service and explain service procedures and warranty information.
  • Advise customers on using vehicle appropriately and ensuring regular servicing and maintenance.
  • Advise customers on recommended services based on map guidelines and technician recommendations.
  • Advise customers of recommended service intervals and needed repairs/maintenance for their vehicles.
  • Advise customers of recommended auto maintenance to ensure proper and efficient functioning.
  • Advise customers regularly of service status and articulately respond to inquiries.
  • Advise customers of warranty expiration and offer available extended warranty plans.
  • Provide superior service to advise customers about automotive repair needs.
  • Advise customers of estimated service/repair costs and anticipated completion time.
  • Delegate repairs to technicians and advise customers on identified problems.
  • Advise customers on maintaining vehicles as prescribed in manufacture specifications.
  • Advise customers of Customer Satisfaction Surveys from the Manufacturer.
  • Schedule and advise customers on automotive maintenance.
  • Advise customers of repair/maintenance needs or recommendations.
  • Advise customers on regular scheduled maintenance.

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14. Automotive Services

high Demand
Here's how Automotive Services is used in Service Advisor jobs:
  • Greeted clients upon arrival, obtaining client and vehicle information and effectively initiate automotive services and repairs.
  • Initiated automotive services and repairs by ascertaining descriptions of problems and services needed.
  • Advised customer automotive services based on accredited guidelines specified by dealership.
  • Diagnosed service requests and initiated automotive services and repairs.
  • Advised customers on automotive services/repairs available to them.
  • Scheduled daily appointments for automotive services and repairs.
  • Assist in advising customer automotive services and recommendations.
  • Service writer for automotive services for Volkswagen automobiles.
  • Initiated automotive services and repairs for customers.
  • Provide automotive services and customer service support.
  • Assisted Customers with Automotive services for vehicles
  • Produced sales transactions for automotive services amounting to thousands of dollars daily resulting in the sales objective monthly.
  • Initiate automotive services and repairs orders by listening to the customer's problems and services requested.
  • Managed automotive services and mechanics for repairs; consulted customers on warranties and service coverage.
  • Use industry terms and knowledge to assist customers with purchasing tires and automotive services.
  • Provide professional help to customer in need of automotive services.
  • Up sales of customer's needed automotive services and repairs.
  • Provided sale of automotive services.
  • Recommend automotive services to customers based on mileage and technician recommendations Maintain existing customer relationships through quality customer service.
  • Initiate automotive services and repairs by gathering information pertaining to vehiclediagnoses and concern.

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15. Automotive Problems

average Demand
Here's how Automotive Problems is used in Service Advisor jobs:
  • Understand technical automotive terms in order to explain automotive problems to customers.
  • Determined automotive problems and services necessary based on customer descriptions.
  • Interviewed customers to identify automotive problems and coordinated repairs.
  • Communicated with customers about automotive problems and services.
  • Ascertained automotive problems and ensured customer satisfaction.
  • Diagnosed and helped solve customer automotive problems.
  • Evaluated automotive problems and recommended services.
  • Determined automotive problems and services needed.
  • Communicate automotive problems to technician.
  • Ascertained automotive problems and services.
  • Analyzed and diagnose automotive problems.
  • Ascertained automotive problems and services by listening to customer's description of symptoms; clarified description of problems and conduct inspections.
  • Determined automotive problems and services by listening to customer's description; clarifying description of problems; checking vehicle maintenance records.
  • Prepare repair orders in Reynolds & Reynolds by customer interaction and ascertain automotive problems, symptoms, causes and services.
  • Identified potential automotive problems by listening to customer's description of symptoms, conducting inspections, and checking maintenance records.
  • Gathered knowledge and information by interacting with customers in finding out the nature of their automotive problems and concerns.
  • Assessed customer's automotive problems by listening to descriptions, inspecting, testing, and examining.
  • Helped identify automotive problems by questioning the customer, doing visual inspections or road tests.
  • Accessed automotive problems, defined problem; conducted inspections; and scheduled service appointments.
  • Job Description: Interact with customers to know the nature of their automotive problems.

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16. Service Technicians

average Demand
Here's how Service Technicians is used in Service Advisor jobs:
  • Increased customer satisfaction by relaying accurate and honest information from service technicians and resolving conflicts related to vehicle repair issues.
  • Coordinated with service technicians and general service mechanics to evaluate vehicles' needs and ordered necessary parts from wholesalers.
  • Communicated customers needs and requirements to service technicians by entering job details into service center software.
  • Improved profitability by assigning jobs to service technicians based on skills and profitability factors.
  • Communicated with service technicians of suggested service and/or repairs to customers vehicles.
  • Assisted service technicians in determining parts & accessories requirements for individual jobs.
  • Reviewed work orders and assigned service technicians according to specific job requirements.
  • Maintain customer satisfaction by communication between customer and service technicians.
  • Qualified customer needs and translated problems to service technicians accurately.
  • Company liaison between customers and Service Technicians.
  • Coordinate and communicate with service technicians.
  • Conduct billing operations for service technicians.
  • Managed team of 4-9 automotive service technicians
  • Scheduled appointments with service technicians.
  • Service duties included accessing service needs as instructed by the customer and relaying in a check-in report to the service technicians.
  • Worked closely with service technicians, parts department and vendors to ensure all repairs and customer service processes were being performed.
  • Advised the customers about their vehicle's repairs, warranties, and maintenance according to the recommendations from the service technicians.
  • Manage four service technicians on a daily basis, and act as a liaison between the customer and the service technicians.
  • Helped lead all service technicians to ensure work was being done correctly and that all recommended work was necessary as needed.
  • Work closely with other Service Writers, management and Service Technicians to accomplish the wishes and desires of the Service customer.

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17. Approval Signatures

average Demand
Here's how Approval Signatures is used in Service Advisor jobs:
  • Reviewed documentation with customer and obtained approval signatures.
  • Prepared repair orders and obtained approval signatures.
  • Prepare repair orders including repairs and services required; obtain approval signatures.
  • Obtain approval signatures, entering RO into database system.
  • Discussed any estimates with customer and obtained approval signatures.Maintain contact with the customer using 10-2-4 method.
  • Suggested repairs and services required, obtained approval signatures.

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18. Preventative Maintenance

average Demand
Here's how Preventative Maintenance is used in Service Advisor jobs:
  • Prepare estimates using a nationally accepted labor guide; provide customers with additional repair recommendations and preventative maintenance advice.
  • Documented customer concerns, asking probing questions to ascertain issues and repair needs and encouraging preventative maintenance services.
  • Advise customers about scheduled maintenance, preventative maintenance and safety concerns regarding their vehicles.
  • Co-Managed between four automotive shops specializing in preventative maintenance and diagnostic solutions.
  • Processed repair and preventative maintenance orders and customer invoices for services rendered.
  • Inform customers of all preventative maintenance needs based of manufacturer requirements.
  • Provided preventative maintenance suggestions, and suggested recommended services.
  • Promoted and sold additional products and preventative maintenance programs.
  • Assisted customers in vehicle repair and preventative maintenance services.
  • Advised customer on needed repairs and suggested preventative maintenance.
  • Followed up with customer regarding preventative maintenance solutions.
  • Go over Manufactures recommendations for preventative maintenance services.
  • Calculate estimates of repair and preventative maintenance.
  • Suggest preventative maintenance services and their benefits.
  • Encouraged preventative maintenance to prevent future repairs.
  • Recommended preventative maintenance for their vehicle.
  • Assist customers with preventative maintenance procedures.
  • Coordinate data with preventative maintenance scheduling.
  • Sell recommended and preventative maintenance.
  • Ford Master Certified Service Adviser - Sold and estimated repairs as needed, including preventative maintenance on all Ford vehicle models.

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19. Order Parts

average Demand
Here's how Order Parts is used in Service Advisor jobs:
  • Tracked/monitored Special Order Parts for customers and coordinated installation.
  • Quote repair prices, order parts, oversee all repairs to keep customers up to date on time line on repairs.
  • Set appointments, customer service, write up service tickets, call customers, order parts, and data entry.
  • Greet customer, write up work order, at times test car/truck, order parts and interact with technicians.
  • Inspect, tag and input stock and special order parts invoices from either suppliers or manufactures into dealer system.
  • Obtain up sell/contract authorizations as needed, update customers on special order parts, and close repair orders.
  • Order parts for inventory, special order part for customer and for vehicles that are being worked on.
  • Write initial repair order, customer follow up, bill out paperwork, order parts as needed.
  • Order parts, return parts, maintain stock room, deliver completed vehicles and finalize work orders.
  • Manage in ordering supplies and special order parts needed for Dealership and automotive technician repair shop.
  • Order parts through parts department based on technician's diagnosis and contact customer to reschedule appointments.
  • Checked parts in and out, answered customer questions, purchased and sold special order parts.
  • Work closely with mechanics to ensure correct parts ordering and timely delivery of special order parts.
  • Order parts that are needed for technicians and or customers from either our suppliers or manufactures.
  • Look up and order parts for repairs, follow-up with warehouse for timely arrival of parts.
  • Sell jobs to customers and order parts for jobs when service manager is not on shift.
  • Used computer skills to schedule work on vehicles and order parts, minimizing customer wait time.
  • Manage work flow on mechanical, body repair, order parts & perform final repair check.
  • Pull Service parts as well, work with Parts Mgr to order parts as needed...
  • Assist customers with service needs, answer phones, order parts, write repair orders.

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20. Customer Relations

average Demand
Here's how Customer Relations is used in Service Advisor jobs:
  • Created an online scheduling system, customer pictures process and customer feedback surveys to build stronger customer relationships and improved communication.
  • Ensured seamless operations from an administrative capacity, including accurate records management, cash reconciliation, appointment schedules and customer relations.
  • Provided high quality customer service and sales and maintained customer relations, including resolving issues with unsatisfied customers.
  • Make daily sales calls to existing customers and leads using Customer Relationship Management System to offer financial solutions.
  • Handle all customer relations including scheduling appointments and discussing all necessary repairs and estimate of services.
  • Established and maintained excellent customer relations, ensuring high levels of client satisfaction and retention.
  • Increased technician efficiency through better organization and fostered customer relationships through better communication and follow-through.
  • Maintain customer relationships by properly explaining what is necessary and helping customer prioritize if needed.
  • Maintained maximum sales performance as a result of positive mindset and building customer relationships.
  • Help identify the problem by effective communication with the customer while building customer relationship.
  • Focused on driving productivity by leveraging strong customer relations and front office management skills.
  • Strengthen customer relationships through cross-selling and up-selling to maximize retention and income generation.
  • Calculated estimates, educated customers on services performed, and improved customer relations.
  • Maintain customer relations after their service visit to generate repeat and referral business.
  • Developed highly empathetic client relationships and earned reputation for maintaining good customer relationships.
  • Executed customer repair order and responsible for data integrity and building customer relationships.
  • Maintained customer relations as an intermediary between service department and public clientele.
  • Developed customer relationships and endorsed the dealership on its merits and convenience.
  • Invented and implemented new email program and templates for customer relationship management.
  • Trained four sales/service personnel in customer relations and team communication skills.

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21. Sales Goals

average Demand
Here's how Sales Goals is used in Service Advisor jobs:
  • Demonstrated ability to achieve superior customer service ratings while consistently exceeding sales goals and leading in total dollars generated.
  • Maintained excellent customer service through promptness and consistency thereby facilitating repeat business and meeting sales goals.
  • Managed and achieve personal sales goals through education and identification of required service and repair.
  • Designed and executed sales/marketing strategies, successfully exceeding all sales goals
  • Exceeded annual sales goals by 200% closing 34 million dollars in assets, ranked 2nd in the department nationwide 2013.
  • Alerted senior management to variances; recommend solutions and courses of action for short/long term sales goals for all represented brands.
  • Provide exceptional customer service; responsible for meeting individual sales goals; maintain location by keeping it clean and organized.
  • Lead team to achieve sales goals and profit by identifying best in class practices and incorporate them into policy.
  • Engage potential buyers in conversation to educate on daily product being promoted for increased day and monthly sales goals.
  • Increased sales profits by skillfully managing customer's service levels, while adhering to sales goals and initiatives.
  • Fulfilled monthly parts and labor sales goals while contributing an above average CSI score and e-mail penetration rate.
  • Achieved monthly sales goals and practiced proficient verbal, written, and superb face-to-face verbal communication skills.
  • Focused on the behaviors and results on key priorities, sales goals, and customer satisfaction.
  • Worked as a team to meet sales goals for bonuses at the end of each quarter.
  • Helped drive sales goals and achieved and exceeded monthly quota figures, using Reynolds software program.
  • Meet and exceed monthly sales goals on an average of 10% on a monthly basis.
  • Help employee's with moral & motivational support to continue dealer success and sales goals.
  • Managed technicians, prepared schedules and assigned specific duties reaching monthly and personal sales goals.
  • Worked together with sales staff, operations, and administration to achieve corporate sales goals.
  • Support the branch profitability by exceeding all personal sales goals as determined by the management.

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22. Scheduling Service Appointments

average Demand
Here's how Scheduling Service Appointments is used in Service Advisor jobs:
  • Picked up parts upon Parts Department order request.-Receptionist for scheduling service appointments.-Prepared service bill.
  • Greet customers, scheduling service appointments and generated estimates.
  • Greet customer scheduling service appointments, write service orders, order car parts.
  • Job Duties Greeted customers and scheduling service appointments.

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23. Data Entry

average Demand
Here's how Data Entry is used in Service Advisor jobs:
  • Performed timely and highly accurate data entry to ensure clear communication between customers and technicians.
  • Assisted in all areas of administrative work, including data entry, reception duties, file organization, research and development.
  • Greet customers into the truck service area, data entry call companies to make sure we can work on trucks.
  • Provide service on multiple warranty and/or service products, including data entry and navigation of applicable claims and product systems.
  • Performed administrative support tasks such as data entry using Reynolds Software for service invoices, balance sheets and other documents.
  • Consult accurate information, phone sales, data entry, and controlled promised times for vehicle repairs.
  • Handled multifaceted service-related tasks (e.g., data entry, filing, records management and billing.)
  • Use different data entry systems on PC to enter important services received for customer's service tickets.
  • Performed office duties such as data entry, word processing, filing, faxing and copying.
  • Complete data entry, database queries and reports for managers, customer accounts, etc.
  • Perform office/administrative tasks including data entry, updating systems, and maintaining files and records.
  • Assist other departments with various tasks such as reviewing resumes and mass data entry.
  • Performed data entry to computerized system for tracking and billing of service and repairs.
  • Check on Warranties, billing, data entry, cost control.
  • Completed data entry of all sales orders into the system.
  • Audit student data entry notes on a weekly basis.
  • Enter itemized estimate, data entry on service orders.
  • Provided Customers with automotive care and data entry.
  • Maintained client records using data entry.
  • Perform data entry and billing procedures.

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24. Service Database System

average Demand
Here's how Service Database System is used in Service Advisor jobs:
  • Entered required and recommended repairs into service database system; strategically dispatched repairs to a qualified technician.
  • Process contracts by obtaining approval signatures and entering information into service database system.
  • Obtained approval signatures and entered repair orders into service database system.
  • Initiated repair orders and correctly entered information into service database system.
  • Prepared repair orders by describing symptoms, problems, and causes discovered and entered repair orders into service database system.
  • Prepared repair orders (RO), obtained and documented approvals/denials; Entered repair orders into service database system.
  • Prepare repair orders with repairs and services required; and enter repair order into service database system.
  • Prepared the repair orders (RO), and entered on service database system.
  • Compile and enter documentation of repairs into company's service database system.
  • Enter RO into service database system.

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25. Service Drive

average Demand
Here's how Service Drive is used in Service Advisor jobs:
  • Transferred to fast paced Service Drive with multiple Manager References and above average Customer Satisfaction!
  • Greet customers on the service drive/work with technician concerning repairs/maintenance.
  • Responsibilities-Greeted customers upon arrival to the service driveway.
  • Facilitated service drivers for prompt efficient service.
  • Key player in increasing average RO's from $38.00 to over $50.00 within first month in ExpressLube service drive.3.
  • Assist in daily operation and help manage efficient flow of the service drive; monitoring all incoming / outgoing vehicles.
  • Greeted customers on service drive, input all necessary information and had customers sign all forms to produce repair order.
  • Grow a service drive without compromising our customers trust but by following through on their demands and exceeding their expectations.
  • Filed automotive warranty insurance claims Accomplishments I stepped up to manage the service drive multiple times while between managers.
  • Assist customers arriving on the service drive with all areas of maintenance and mechanical issues pertaining to their vehicles.
  • Started as a service porter with duties such as: Safely transport vehicle from service drive to the shop.
  • Up sold customers in the service drive to new vehicles coming out of leases and older dated model vehicles.
  • Service Drive Manager - Duties included maintaining the training of the service drive staff as well as technicians.
  • Greet customer in service drive, perform walk around inspections while building a general rapport with the customer.
  • Greeted customers on service drive and guided them through the appropriate service and repairs needed for their vehicle.
  • Promoted to Service Drive Assistant Manager to help incorporate new way of greeting and maintaining customer satisfaction.
  • Followed specific customer greeting and vehicle inspection on service drive to verify that all concerns are addressed.
  • Help manage a very busy service drive by being extremely organized and able to multitask with distractions.
  • Greet customers on service drive, listen to concerns about their vehicle, dispatch vehicle into shop.
  • Maintained service drive to assure quick and polite greeting of customers and proper documentation of concerns.

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26. Service Repair Orders

average Demand
Here's how Service Repair Orders is used in Service Advisor jobs:
  • Preformed daily electronic documentation of service repair orders and generated monthly reports to analysis performance.
  • Scheduled repair and maintenance appointments and dispatched service repair orders to proper technicians.
  • Finalized and processed service repair orders and contacted customers.
  • Write up service repair orders, invoicing, speaking with technicians about customer's service needs.
  • Managed 25-40 service repair orders and coordinated work activities for 7-10 technicians on a daily basis.
  • Prepared service repair orders for vehicles to include payment and delivery of vehicle back to customers.
  • Obtain service goals by properly documenting, selling, and proper management of service repair orders.
  • Learned a complete new system to completing the customers service repair orders on the computer.
  • Answer 75+ calls a day and emails from customers and write up service repair orders.
  • Write service repair orders, follow through with customer and close service ticket with customer.
  • Performed monthly closing duties to properly close out service repair orders and technician hours.
  • Greet and assist customers, write service repair orders and properly schedule service work.
  • Assist service director in dispatching service repair orders in timely and organized manner.
  • Loaded and tracked service repair orders on more than 1600 vehicles per month.
  • Interviewed clients to determine service needs and wrote service repair orders.
  • Welcomed customers, discussed service needs and dispatched service repair orders.
  • Write up service repair orders for customers bringing in their vehicles.
  • Write up service repair orders based on customer concerns.
  • Receive customer's vehicles and create service repair orders.
  • Booked out service repair orders when work was completed.

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27. Temporary Transportation

average Demand
Here's how Temporary Transportation is used in Service Advisor jobs:
  • Maintained customer relationship by explaining estimates and expected return of vehicle, answering questions and concerns, and arranging temporary transportation.
  • Provided vehicle service, answering questions and concerns and arranged towing and temporary transportation.
  • Arranged temporary transportation for extended service orders.
  • Arrange towing and temporary transportation.
  • Inform the expected return of vehicle to the client; arranging towing and temporary transportation and coordinate appointments for future services.
  • Obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
  • Answered all questions and concerns; arranged towing and temporary transportation when needed.
  • Arrange temporary transportation for customers via porter or rental when needed.
  • Answered questions and concerns; temporary transportation and hotel stay.
  • Arranged temporary transportation to fit the customer's needs.
  • Arranged towing and temporary transportation for the driver.

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28. Contact Telephone Numbers

average Demand
Here's how Contact Telephone Numbers is used in Service Advisor jobs:
  • Obtain customer's approval of estimates; obtaining and providing contact telephone numbers answering questions and concerns.
  • Obtain customer's approval of estimates; obtaining and providing contact telephone numbers.

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29. Repair Estimates

average Demand
Here's how Repair Estimates is used in Service Advisor jobs:
  • Perform daily automotive service facility operations, greeting customers, writing repair orders, creating vehicle repair estimates.
  • Prepared service orders, researched parts and provided repair estimates, extended warranty and insurance coverage information.
  • Contacted and updated customers with vehicle progress; verified warranty coverage when necessary and provided repair estimates.
  • Provide accurate repair estimates using labor time guides, specifically AllData and General Motors Service Information.
  • Provided efficient and accurate customer repair estimates and advised customers of maintenance schedules on their vehicles.
  • Coordinated and administered accurate repair estimates for fleet and aftermarket warranty company approvals and reimbursement.
  • Provided repair estimates, consulted with customers and sold required repairs and recommended maintenance services.
  • Create repair estimates from known information and additional concerns discovered by factory trained technicians.
  • Prepare repair estimates, interpreting technician notes for owners and third party warranty administrators.
  • Developed repair estimates in accordance with customer needs and technician recommendations.
  • Prepare and submit repair estimates for customers and aftermarket warranty approval.
  • Relayed vehicle repair estimates to customers and obtained authorization.
  • Provide vehicle repair estimates based upon telephone and in-person inquiries
  • Write detailed repair estimates and offer additional recommended services.
  • Drafted vehicle repair estimates and coded manufacture warranty claims.
  • Provide customers and warranty companies with detailed repair estimates.
  • Develop repair estimates and communicate to customer.
  • Prepared repair estimates and performed services.
  • Maintained customer rapport by consulting on repair estimates, meeting expected return of vehicle, and answering questions and concerns.
  • Acted as a liaison between customers and technician, figuring tech time, creating repair estimates, and made monthly quotas

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30. Product Knowledge

low Demand
Here's how Product Knowledge is used in Service Advisor jobs:
  • Build and maintain relationships with clients to encourage repeat business by effectively identifying and resolving issues and providing extensive product knowledge.
  • Demonstrate thorough product knowledge and effective customer service skills through regular call monitoring and other quality control methods.
  • Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
  • Maintain and gain product knowledge to effectively communicate warranty and maintenance information to customers.
  • Participated in educational opportunities and read manufacturers' publications to maintain current product knowledge.
  • Gain superior product knowledge and understanding of vehicle components to effectively help customers.
  • Maintained current product knowledge of service maintenance requirements and warranty information.
  • Accelerated sales by utilizing expanded product knowledge and customer service skills.
  • Demonstrate high levels of product knowledge including competitors.
  • Provide customers with necessary product knowledge.
  • Promote Costco products through direct sales; Greet customers; Generate product interest; Maintain product knowledge; Answer customer questions
  • Acted as a mentor and coach for new and existing employees to build product knowledge and customer service skills.
  • Instill a peace of mind in customers and increase their perception of value through product knowledge and confidence.
  • Certified with Lexus training and in depth product knowledge for a JD Power and Associate top ranked company.
  • Addressed complex inquiries from customers requiring advanced policy and product knowledge in a fast paced call center environment.
  • Provided excellent customer service with accurate price quotes, proper diagnosis, product knowledge and honest professionalism.
  • Provided customers with additional product knowledge, in order to insure their purchase serves its intended need.
  • Maintain training requirements to stay up to date with service processes, procedures, and product knowledge.
  • Maintain a high level of product knowledge in all Microsoft retail products, devices and services.

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31. Repair Process

low Demand
Here's how Repair Process is used in Service Advisor jobs:
  • Streamlined vehicle repair processes and repair part inventory to maximize profitability and minimize risk.
  • Provide excellent customer service by reminding customers of appointments & updating progress during repair process
  • Performed quality assurance checks per manufacturer guidelines to insure a quality repair process.
  • Improved efficiency and decreased repair turnaround time by developing an optimized repair process.
  • Maintained contact with customer throughout repair process and provided excellent customer service.
  • Followed repair process and updated policy holders and insurance companies.
  • Generate repair orders accordingly to begin vehicles repair process.
  • Maintain customer rapport throughout the maintenance/repair process.
  • Manage customer relations throughout repair process.
  • Monitored multiple customer repair processes.
  • Keep the customer fully informed during each step in the repair process and set reasonable expectations for pricing and turnaround times.
  • Balanced customer entry to the system, problem solving throughout the repair process and acted as a cashier to finalize appointment.
  • Achieved the highest level of customer satisfaction throughout vehicle repair process, maintaining at least 5% above national average.
  • Worked with customers throughout the repair process to ensure customer satisfaction, resolve conflicts, and achieve process improvement.
  • Advised customers through the repair process about delays and completion dates, in effort to maintain high CSI scores.
  • Received customer's vehicle for repair, acting as a liaison between customers and mechanics throughout the repair process.
  • Provide supreme customer service throughout their repairs including; greeting the customer, go over damage and repair process.
  • Follow up with customers throughout the repair process to make sure customers are kept informed and are completely satisfied.
  • Reviewed work orders with customers upon pick-up and explained the specific steps in the maintenance and repair process.
  • Update customers on vehicle status, parts and labor sales, and all aspects of the repair process.

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32. Automotive Records

low Demand
Here's how Automotive Records is used in Service Advisor jobs:
  • Maintain automotive records by recording customer concerns, corrective services recommended and or taken.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Maintained automotive records with explanations for every car repaired.
  • Maintained automotive records by recording problems.
  • Maintained automotive records with privacy.
  • Studied manufacturer's publications of open safety recalls and advised customers of what needed to be done to maintain automotive records.
  • Maintained automotive records in the system database and with warranty by recording problems and corrective actions flawlessly.
  • Maintained automotive records by filing closed repair orders and updating as needed.
  • Maintained automotive records by recording concerns and corrective actions planned Contact with extended warranties to obtain authorization for vehicle repairs

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33. Customer Pay

low Demand
Here's how Customer Pay is used in Service Advisor jobs:
  • Prepared customer invoices and processed customer payments, Greeted customers, prepared estimates and scheduled appointments.
  • Scheduled customer repair appointments, opened and finalized repair orders, accepted customer payments.
  • Produced and evaluated daily customer payment reports for Accounts Receivable review.
  • Prepared customer invoices and coordinated customer payments with accounting department.
  • Complete customer service responsibilities to include warranty and customer pay.
  • Developed estimates for service concerns and approved customer payments.
  • Created quotes using systems database and handled customer payments
  • Prepared customer invoices and processed customer payments.
  • Average approximately 3.5 customer pay hours/repair order
  • Calculated and received customer payments.
  • Recognized customer needs to recommend and sell MOC fluids averaging 10 to 20% of all customer pay repair orders.
  • Developed estimates by including the cost for parts, supplies, and labor, including customer payments and subtracting deductibles.
  • Service Adviser Handled customer repairs and maintenance, billing and processing for extended warranty, factory warranty, customer pay.
  • Supervised 6 technicians, sold all repairs, scheduled appointments, closed customer pay and warranty repair orders.
  • Set numerous hours per RO (Both Warranty and Customer Pay) and CSI records for Sonic Automotive.
  • Determined how repair order should be billed, whether it be warranty, internal, or customer pay.
  • Generated $40,000 to $50,000 customer pay labor sales per month and maintained above average CSE scores.
  • Calculate and verify technician time tickets for labor invested, customer pay, warranty, and internal.
  • Open repair Orders and separate Customer pay and warranty (MCI I service) (AS400).
  • Handle various methods of financial transactions including internal accounts, warranty accounts, and customer pay accounts.

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34. Corrective Action

low Demand
Here's how Corrective Action is used in Service Advisor jobs:
  • Conduct incident investigations with operations management with the purpose of determining the root cause and developing corrective actions to prevent re-occurrence.
  • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
  • Monitored performance levels and implemented corrective actions as needed.
  • Coordinate corrective actions with other departments.
  • Conferred with customers about inspection results, recommended corrective action, sold service, and prepared work order for needed repairs.
  • Managed training, scheduling, employee development, performance and corrective action.
  • Analyze facts and other evidence to recommend corrective actions.

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35. Insurance Companies

low Demand
Here's how Insurance Companies is used in Service Advisor jobs:
  • Obtained insurance estimates by contacting insurance companies; reviewing damage estimates with insurance adjuster; including resolving repair and replacement requirements.
  • Greet customers-Answer phones-Write tickets-Follow up with customers-Cash out tickets-Exchange information from technician to customer-File claims with insurance companies
  • Communicated with extended warranty and insurance companies to facilitate payment of repair bills.
  • Worked with insurance companies/adjusters to provide proper estimate for insurance related repairs.
  • Worked with insurance companies and aftermarket warranty companies regarding repairs.
  • Coordinated repair of unit Negotiated with insurance companies for repairs.
  • Maintained daily accounting records and collected money from insurance companies.
  • Interact with insurance companies for authorization and receiving payment.
  • Negotiated with aftermarket warranty companies and insurance companies.
  • Service evaluations request based on insurance companies contracts.
  • Prepare and submit estimates for customers and insurance companies
  • Maintained constant communication with clients and insurance companies.
  • Coordinated with insurance companies to determine approved repairs.
  • Assess and write estimates on personal property damages for both consumer and insurance companies, both large corporations and independent companies.
  • Work closely with customers and insurance companies from job initiation to completion and ensure timely and high quality vehicle repairs.
  • Coordinated with customer's insurance companies to see if they met the criteria for insurance claims before submitting a claim.
  • Greet customers, schedule appointments, write work orders, call backs, billing, and communicating with insurance companies.
  • Create repair orders, take appointments, work with warranty companies, tow services, parts departments and insurance companies.
  • Prepare estimates and complete sale of required and/or recommended repairs for: customers, insurance companies and in house departments.
  • Collect payment from third party such as extended warranty, fleet management companies, and checks from insurance companies.

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36. Vehicle Information

low Demand
Here's how Vehicle Information is used in Service Advisor jobs:
  • Set appointments, prepared repair orders, obtained customer and vehicle information to adequately assign repairs to job specific technician.
  • Record customer/vehicle information, update repair history, and fleet account information using shop management software.
  • Compiled Customer and vehicle information to accurately produce work order along with estimates for repairs needed.
  • Log customer and vehicle information into internal company database Prepare estimates and bill invoices.
  • Enter Customer personal information and vehicle information into our Customer Data base.
  • Created repair orders by entering customer and vehicle information into database.
  • Communicate important vehicle information between team members and customers with efficiency.
  • Greeted customers, scheduled service appointments and received vehicle information.
  • Obtain all customer/vehicle information regarding problems/concerns received from customers.
  • Greeted customers and recorded their information and vehicle information.
  • Schedule service appointments and collect vehicle information.
  • Record and verify customer and vehicle information.
  • Input vehicle information into computer correctly.
  • Provide Vehicle information to mechanic directly.
  • Greeted customers, gathered vehicle information, inspect vehicle and work with customer to choose a maintenance plan best for them.
  • Keep up to date on the latest Ford vehicle information by frequently reviewing training sites and other informational sites.
  • Greet customers, gather contact and vehicle information: inquire about symptoms, and discuss possible problems and solutions.
  • Greet customers, gather vehicle information, inspect vehicles and work with customers on specific vehicle needs.
  • Confirmed or obtained all customer and vehicle information & update data base to reflect all changes.
  • Train new employees on CDK service and various Toyota resources for vehicle information that is needed.

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37. Honda

low Demand
Here's how Honda is used in Service Advisor jobs:
  • Completed and achieved all qualifications through computer and classroom training required by American Honda Corporation.
  • Assist customers in understanding Honda recommended maintenance schedules.
  • Received 4 Consecutive American Honda Presidents Awards.
  • Counseled Honda owners on preventive maintenance and repair, making recommendations with regard to individual driving habits and needs.
  • Participated in EXCELL, a team developed by Honda to review and address quality and customer satisfaction concerns.
  • Space Coast Honda is a larger service department with more volume, multitasking and prioritizing are critically important.
  • Provided exceptional customer service yielding 2 Honda President's Awards in professional dealership in eastern Iowa.
  • Assist customers at the Honda dealership in making the proper repairs and services to their vehicles.
  • Cultivated and maintained key partnerships with prominent dealerships including Honda, Buick GMC, and Fiat.
  • Increased sales of Honda Genuine Parts to over One Billion Dollars utilizing customer loyalty programs/promotions.
  • Service Adviser for Honda retail store--Responsible for customer handling in the service department.
  • Stay up to date with current recalls and product updates put out by American Honda.
  • Set up and facilitated the Honda new car owner clinic on a monthly basis.
  • Worked with customers and advised them on all recommended services for their Honda vehicle.
  • Led as customer service owner for Fortune 500 Company (American Honda).
  • Controlled Honda parts inventory and maintained a list of established and reliable supplies.
  • Contacted American Honda/2nd or 3rd party extended warranties on behalf of customers.
  • Maintained high scores in customer service excellence per American Honda and J.D.
  • Stay up to date with online training as provided by American Honda.
  • Provided a complete and Honda written cost estimate for labor and parts.

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38. Customer Base

low Demand
Here's how Customer Base is used in Service Advisor jobs:
  • Retained and expanded customer base through consistent customer service resulting in improvement of annual sales.
  • Developed several marketing campaigns to increase customer penetration and also retention of customer base.
  • Formed trusting relationships with customers to establish a consistent customer base.
  • Provided excellent service to all customers effectively growing my customer base.
  • Monitored performance by upholding good rankings in customer based surveys.
  • Delivered quality service and developed a loyal customer base, resulting in repeat clientele at the dealership for many years.
  • Developed customer base, which results in higher customer satisfaction, and repeat business in a highly competitive market place.
  • Handle an increasing customer base due to popularity and a reputation known for its superior level of business etiquette.
  • Managed a 4-6 technician shop, 15-25 vehicles serviced daily from a 75%+ return customer base.
  • Increased customer base from 10-35/40 customers a day by getting to know them on a more personal level.
  • Developed and nurtured an expansive customer base which resulted in the store opening a fleet and truck center.
  • Offered experience in liaison services and the ability to maintain and expand on the company's customer base.
  • Assist internal departments with the completion of service issues on sold vehicles, which increased our customer base.
  • Developed and maintained large customer base, accomplished by creating service relationships based on honesty and trust.
  • Worked as a team player with all members of the dealership to achieve a high customer base.
  • Perform cold calls to follow up with customer base, assess satisfaction and sell further repairs.
  • Assist in day to day operations while providing a high quality of service to customer base.
  • Increased the dealerships' customer base and developed clientele with dedicated customer service and commitment skills.
  • Provided professional and courteous service to my customer base as they visited our service department.
  • Negotiate pricing agreements and terms in order to retain customer base while meeting sales goals.

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39. Computer System

low Demand
Here's how Computer System is used in Service Advisor jobs:
  • Perform vehicle inspection, input maintenance and repairs service orders/estimates in dealer computer system.
  • Utilized service scheduling computer system to its fullest capabilities.
  • Documented repairs and procedures in company computer system.
  • Maintain computer systems and confidential patient records.
  • Performed general maintenance to computer systems.
  • Process the repair order utilizing the ADP computer system and estimate the repair costs and time required to service the vehicle.
  • Document repairs in the company's computer system and inspect the repairs before the vehicle is returned to it's owner.
  • Write repair orders, sell necessary services to clients, CSI scores, customer service, use ADP computer system.
  • Operate the ADP Computer System for Lincoln and Mercury, sold additional work needed for repairing all types of vehicles.
  • Answer phones, keep computer system updated and being mechanically inclined to speak and explain to customers the certain repairs.
  • Document repair orders in the computer system and inspect the repairs before the customer returns and pays for their repairs.
  • Used Reynolds and Reynolds computer system to look up work estimates and create and close out customer repair orders.
  • Adapt to command prompt computer systems such as ADP to store customer info, check history, submit invoices.
  • Update information into our computer system, IDS throughout the day to ensure live up to date information.
  • Trained new hires how to operate the computer systems, use correct language and procedures for everyday tasks.
  • Set up Service Department files for transfer from paper accounting to Reynolds and Reynolds VIMNET computer system.
  • Calculate customer's bill using dealership computer system, and manage the customers service records with ADP.
  • Retrieved all information needed for the Tech to diagnose individual customer needs through ADP computer system.
  • Set up and maintain paper and computer systems for records, correspondence, and other material.
  • Documented repairs in the company's computer system and inspected the repairs before the customer returns.

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40. Additional Services

low Demand
Here's how Additional Services is used in Service Advisor jobs:
  • Communicated with clients to schedule necessary automotive work and advised on any additional services needed.
  • Worked closely with customers to scheduled services and communicate any additional services as needed.
  • Relay any information from the mechanic to the customer regarding additional services recommended.
  • Generate additional revenue by selling additional services and remind customers of routine maintenance.
  • Consulted with customers to schedule service work and communicated additional services required.
  • Reviewed repairs completed with customer and advised of additional services available.
  • Recommend additional services or repairs needed based upon condition of vehicle.
  • Contacted customers with repairs needed and any possible additional services.
  • Advise customers on additional services for automotive detailing.
  • Recommend additional services based on mileage and inspection.
  • Sell additional services recommended by manufacturer.
  • Recommend additional services as needed.
  • Recommend additional services to customer.
  • Promoted to Assistant Service Manager where I was responsible for writing Service, dispatching work to technicians, selling additional services.
  • Maintained customer records to fully explain cost estimates, answer questions, and suggest additional services that would exceed their needs.
  • Used active listening skills, automotive background and technician input to determine customer needs and recommend additional services required by vehicle.
  • Placed order for parts required and advised customers of additional services needed on their vehicles or of upcoming services needed.
  • Follow up with families to aid in additional services such as memorial benches, flower placements, and grave markers.
  • Executed on-the-spot sales techniques to have clients approve additional services for their vehicles that wasn't an initial concern.
  • Recommended additional services as needed, advise guest of services provided, and review inspection and work performed.

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41. Customer Information

low Demand
Here's how Customer Information is used in Service Advisor jobs:
  • Interfaced with computer software programs to register and confirm customer information, automobile information and service history.
  • Reviewed existing/non-existing customer information to confirm identity and reduce potential risk and loss related to fraud.
  • Gather customer information including description of service and/or repair and enter into computer recording system.
  • Entered customer information into computer system and notified technicians of upcoming work schedule.
  • Record customer information accurately for repair orders and loaner agreements.
  • Greet customers and collect customer information necessary for repairs.
  • Maintain significant customer information using specialized HMIS and CRM software
  • Greeted customers and input customer information into computer system.
  • Schedule appointments and verify or add customer information.
  • Obtained customer information and complete work authorization forms.
  • Entered customer information into computer and gave estimates.
  • Scheduled appointments, and maintain customer information.
  • Enter all customer information into computer system.
  • Maintain customer information in company database.
  • Maintained secure customer information database.
  • Make appointments for customers, enter customer information in Reynolds and Reynolds system, which has been upgraded to Dealer built.
  • Obtained and recorded detailed customer information, quoted parts and labor adhering to SRT guidelines if warranty.
  • Entered customer information into computer system, as well as recorded any problems/concerns pertaining to their vehicle.
  • Acquired customer information and vehicle concern, and then communicated concern to mechanics and management as needed.
  • Schedule clients service appointments, relay customer information to technicians clearly to insure repair of vehicle.

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42. Vehicle Service

low Demand
Here's how Vehicle Service is used in Service Advisor jobs:
  • Provided service and repair based on customers concern, coordinated with manufacturer and extended warranty companies for vehicle services.
  • Determined customer needs by asking open ended questions in order to accurately recommend vehicle services.
  • Reviewed vehicle service history and warranty status to accurately determine vehicle maintenance and repair needs.
  • Consulted scheduled customers and walk-in customers for vehicle service repairs.
  • Greeted incoming customers and listened to vehicle service related concerns.
  • Provided customers with vehicle service and repair information.
  • Recorded customer vehicle service issues in company database.
  • Prepared and submitted all vehicle service and documentation.
  • Scheduled appointments, maintained vehicle service history.
  • Determined vehicle service needs and made recommendations.
  • Advised and consulted customers on vehicle service needs and had expertise in building customer confidence in their vehicle and the dealership.
  • Generated new business, and retained current customers by following up via telephone and email after vehicle service was complete.
  • Assisted, advised and processed customers' vehicle service, answered questions, responded to concerns with professionalism and sensitivity.
  • Schedule and arrange to have other makes of vehicle serviced at other dealerships as needed for warranty or specialty repairs.
  • Managed customer expectations and maintained rapport by ensuring that customer was kept abreast of the progress of their vehicle service.
  • Worked with customers by phone and in person, to schedule vehicle service appointments Provided information about products and services.
  • Manage the used vehicle service end of the dealership as well as the detail department and quality control.
  • Assisted customers with vehicle service using my thorough knowledge of parts, costs and causes of automotive issues.
  • Consulted with clients on vehicle service needs and inform them of the benefits of regular maintenance practices.
  • Apply automotive experience and sales skills to assist Bentley & Lamborghini clientele with vehicle service and maintenance.

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43. Chrysler

low Demand
Here's how Chrysler is used in Service Advisor jobs:
  • Contacted customers like Ford Motor Corporation and Chrysler Corporation to receive authorization for repairs to be completed.
  • Contacted and obtained repair coverage from Chrysler's warranty administration.
  • Represented the Chrysler/Dodge/Jeep/Ram brands while establishing and maintaining client relationships.
  • Communicated directly with Dealer Representative from Chrysler Headquarters when appropriate.
  • Prepare digital imaging for Chrysler authorization.
  • Worked exclusively with the Chrysler/Plymouth brands
  • Completed twelve Chrysler Academy Certifications.
  • Manage a personal team of automotive technicians for Chrysler, Jeep, Dodge and Volkswagen repairs.
  • Maintained brand education assisting the dealership to earn Chrysler's Five Star Award in 2010.
  • Organized technician and staff training schedules to ensure compliance with Chrysler Five Star Dealership requirements.
  • Meet with Fiat Chrysler of America staff via all communication mediums to maintain customer satisfaction.
  • Answered phones and set appointments Insured work was completed on time as promised Chrysler master certified
  • Completed online and interactive training for Chrysler, jeep, dodge and ram.
  • Increased net profit from warranty repairs by reducing charge backs from Chrysler Corporation.
  • Control Hyundai, Mitsubishi and Chrysler service customers handling concerns and service requirements.
  • Submitted all warranty claims to Daimler Chrysler for payment on a weekly basis.
  • Maintained the highest Customer Satisfaction rating for the Chrysler Five Star Dealership.
  • Expanded education with coursework, on the web, via Chrysler Academy.
  • Work with customers and Chrysler when repairs fell under the vehicle warranty.
  • Ask customers to purchase extended warranties and apply for Chrysler credit cards.

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44. Job Knowledge

low Demand
Here's how Job Knowledge is used in Service Advisor jobs:
  • Updated job knowledge by participating educational opportunities through classroom and online training and reading manufacturers' publications.
  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Furthered job knowledge and education by participating in training and educational courses.
  • Participated in job knowledge training via exploration of educational opportunities.
  • Keep up to date with job knowledge by participating in educational opportunities; keeping up to date with base certifications.
  • Updated job knowledge by using Ford's STARS program; involved training courses and testing.
  • Updated essential job knowledge by participating in educational and training opportunities

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45. Warranty Coverage

low Demand
Here's how Warranty Coverage is used in Service Advisor jobs:
  • Verify warranty coverage of repairs, contact aftermarket warranty companies to determine part coverage and prepare estimates for aftermarket warranty coverage.
  • Research and interpret warranty coverage while coordinating with warranty administrator on coverage terms, operation coding and claim submission.
  • Develop estimates by verifying warranty coverage and costing labor and parts including any deductibles and presenting costs to customers.
  • Utilized technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.
  • Determined possible warranty coverage for maintenance and repairs and made appropriate recommendations and negotiated price accordingly.
  • Prepare estimates for auto repairs* Set service appointments* Check warranty Coverage for repairs
  • Diagnosed and estimated automotive servicing and repair costs, including warranty coverage.
  • Verified validity of warranty coverage, factory recalls and processed warranty paperwork.
  • Verify vehicle warranty coverage and explain cost structures associated with repairs.
  • Get authorization for warranty coverage and relay information to Billing.
  • Perform negotiations with auto manufacturer to ensure warranty coverage.
  • Monitored and scheduled vehicle repairs and determined warranty coverage.
  • Advised customers on recommended services and determined warranty coverage.
  • Verify current vehicle warranty coverage and explained any charges.
  • Verify warranty coverage and procedures for customer vehicles.
  • Verify warranty coverage and explain provisions and exclusions.
  • Verified current warranty coverage and explained warranty repairs.
  • Determine product warranty coverage and process warranty claims.
  • Determined warranty coverage and category of reported failure.
  • Processed part numbers to confirm warranty/extended warranty coverage.

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46. Necessary Repairs

low Demand
Here's how Necessary Repairs is used in Service Advisor jobs:
  • Assisted customers with automotive service needs; communicated with technicians regarding necessary repairs and communicated this information to the service customer.
  • Input repair orders into the database, estimating necessary repairs and addressing additional concerns from mileage and technician inspections.
  • Developed estimates by costing materials, supplies/labor, calculated customer payment and explained necessary repairs.
  • Coordinated with technicians and management to plan necessary repairs and maintenance for vehicles.
  • Provided explanation of repairs to customer and advised of any other necessary repairs.
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work.
  • Collaborated with Sales Department to ensure used car inventory received necessary repairs.
  • Greeted customers and performed vehicle inspections to determine necessary repairs and maintenance.
  • Advised customers on necessary repairs or potential upgrades wanted by customers.
  • Experience communicating with customers regarding necessary repairs to their vehicle.
  • Update customer with additional estimate and explanation for necessary repairs.
  • Communicated any necessary repairs and maintenance needs to customers.
  • Sell necessary repairs/recommendations or services needed to their vehicle.
  • Consult with technicians about necessary repairs and maintenance concerns.
  • Explained to customers necessary repairs and recommended maintenance.
  • Minimized cost factor of unnecessary repairs and services.
  • Advised customers of necessary repairs and scheduled appointments.
  • Advised customers of necessary repairs and associated quotes.
  • Generate estimates of necessary repairs and maintenance.
  • Advised customer on necessary repairs and maintenance.

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47. Service Sales

low Demand
Here's how Service Sales is used in Service Advisor jobs:
  • Promoted service sales through communication and follow up of needed auto maintenance and repairs by gathering and evaluating vehicle information.
  • Completed estimates for vehicle repairs and obtained authorization for service sales.
  • Performed essential duties necessary to develop service sales.
  • Fixed operations service sales consultant.
  • Service sales, Customer Care, problem solving, track job progress, inspect work, quality control and work distribution.
  • Promote service sales through communication of information to guests on maintenance and repair needs identified during the service appointment process.
  • Maintained An Average of $100 to $110 thousand in monthly service sales, and parts revenue.
  • Coordinate automotive service sales, diesel service sales and tire sales for a high volume Ford dealership.
  • Use prescribed sale aids and processes in a manner that will increase customer satisfaction and service sales.
  • Help customers in retail and service sales and perform light maintenance work in a fast-paced store environment.
  • Service Sales and customer service * Dispatched work to seven Technicians * Achieved sale goals and surpassed quotas
  • Achieved Customer Satisfaction Index of 99.9 over 1 year Broke long standing Saturday service sales record.
  • Retail service sales, appointment scheduling, follow up with customers for satisfaction, creating estimates.
  • Developed estimates by costing materials, supplies, and labor and promoted additional service sales.
  • Created an average of over $80,000 per month in service sales for my team.
  • Maintain 100% of customer service and sales to customers on ongoing and future service sales
  • Increased location growth in retail and wholesale tire/service sales on average by 7.5%.
  • Perform service write-up and follow through with focus on customer retention and service sales.
  • Exceeded service sales record by 10 % in just 2 months of employment.
  • Assisted in increasing service sales for the department by informing customers and cold calling

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48. Vehicle Issues

low Demand
Here's how Vehicle Issues is used in Service Advisor jobs:
  • Communicate with technicians concerning customer problems concerning any vehicle issues to render a solution.
  • Determine courses of action/diagnosis based on customer description of vehicle issues/failures.
  • Communicated with customers regarding vehicle issues and potential solutions for repairs.
  • Communicated with customers all repairs necessary to correct vehicle issues.
  • Advised customers on solving their vehicle issues, met monthly sales goals; assisted fleet customers and worked insurance claims
  • Served as the liaison between customers and technicians to ensure proper handling of vehicle issues and concerns.
  • Greet customers; ask detailed questions regarding vehicle issues to help the technician diagnose the issue.
  • Communicated vehicle issues, potential repairs and suggested maintenance plans to the customer and Fleet Accounts.
  • Advised customers on their vehicle issues, suggesting potential causes and cost estimates for repair.
  • Greet customers upon arrival and document all vehicle issues so they can be addressed correctly.
  • Analyze vehicle issues and provide solutions and recommendations as the liaison between customers and technicians.
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Assisted customers with appointment scheduling, requests, various vehicle issues, and complaints.
  • Diagnosed potential vehicle issues via customer feedback in order to save time for technician.
  • Make customer call backs to update them on vehicle issues and repairs needed.
  • Worked with customers in behalf of the service manager to resolve vehicle issues.
  • Determined vehicle issues based on customer concerns, visual inspections and test-drives.
  • Perform general assessment of vehicle issues, and record reason for visit.
  • Greet and communicated with customers regarding vehicle issues and potential repairs needed.
  • Advise customers on vehicle issues including writing estimates and coordinating repairs.

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49. Performance Problems

low Demand
Here's how Performance Problems is used in Service Advisor jobs:
  • Initiated contact with customers interested automotive repairs by briefly diagnosing potential performance problems and providing a list of services offered.
  • Initiate automotive services and repairs by ascertaining performance problems indicating by customer explanation.
  • Initiated automotive services and repairs by ascertaining performance problems and service requested.
  • Diagnosed performance problems, completed accurate work orders and prepared estimates.
  • Initiate automotive services and repairs by comfortably and attentively listening to the owner about the performance problems of their vehicle.
  • Consulted with customers to determine performance problems and service requests, and verify warranty and service contract coverage.
  • Initiated RV services and repairs by ascertaining performance problems and repairs of services needed or requested.
  • Point of contact for initiating automotive service and repairs by ascertaining performance problems and services requested; verifying warranty and service coverage..
  • Certified Ford / Lincoln Service advisor who initiates automotive services and repair by ascertaining performance problems and services requested.

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50. Nissan

low Demand
Here's how Nissan is used in Service Advisor jobs:
  • Worked directly with Service Manager to help increase customer satisfaction scores above Nissan district and national levels
  • Achieved Nissan certification within two months of employment and continuously updating education/knowledge through self-motivation.
  • Coordinated warranty and service updates with representatives of Nissan Motor Corporation.
  • Completed all training and renewed Nissan Certification.
  • Completed factory training for Nissan, Scheduled appointments, sold services, tracked technician and overall shop productivity.
  • Checked for any damages incurred during delivery and reported damages to the freight company and Nissan.
  • Manage the Nissan One to One Rewards Program efficiently and with strict attention to detail and confidentiality
  • Act as advocate for the customer, the dealership, and Nissan Corporation depending on situation.
  • Developed and implemented rental car system at Greg LeBlanc Nissan through TSD Rental Management Services.
  • Worked at Arlington Toyota before being promoted to Service Manager of Nissan in 2011.
  • Worked closely with Nissan to reestablish factory warranty goodwill that had been suspended.
  • Utilized Nissan's internal database to make cold calls and generate appointments.
  • Earned numerous certifications through Cadillac, Nissan, Pontiac, and GMC.
  • Maintained high standard for customer satisfaction per Nissan's tiered CSI program.
  • Contributed to record months with Nissan and Subaru - Isuzu service.
  • Coordinated appointments for Saab, Nissan, and Volkswagen technicians.
  • Received Nissan and Dodge customer service excellence awards and bonuses.
  • Full understanding of Nissan's Factory warranty and maintenance plans.
  • Bronze Certified Chrysler, Dodge, Jeep and Nissan.
  • Achieved Nissan's Owner First Award of Excellence status.

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20 Most Common Skill for a Service Advisor

Customer Service23.3%
Vehicle Maintenance18.4%
Warranty Claims14.8%
Service Department12.4%
CSI4%
Customer Vehicles3.1%
ADP2.5%
Phone Calls2.3%

Typical Skill-Sets Required For A Service Advisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
18.6%
18.6%
2
2
Vehicle Maintenance
Vehicle Maintenance
14.7%
14.7%
3
3
Warranty Claims
Warranty Claims
11.8%
11.8%
4
4
Service Department
Service Department
9.9%
9.9%
5
5
CSI
CSI
3.2%
3.2%
6
6
Customer Vehicles
Customer Vehicles
2.5%
2.5%
7
7
ADP
ADP
2%
2%
8
8
Phone Calls
Phone Calls
1.8%
1.8%
9
9
Customer Complaints
Customer Complaints
1.7%
1.7%
10
10
Service Contract Coverage
Service Contract Coverage
1.6%
1.6%
11
11
Greeting Customers
Greeting Customers
1.5%
1.5%
12
12
Customer Rapport
Customer Rapport
1.5%
1.5%
13
13
Advise Customers
Advise Customers
1.4%
1.4%
14
14
Automotive Services
Automotive Services
1.4%
1.4%
15
15
Automotive Problems
Automotive Problems
1.2%
1.2%
16
16
Service Technicians
Service Technicians
1.1%
1.1%
17
17
Approval Signatures
Approval Signatures
1%
1%
18
18
Preventative Maintenance
Preventative Maintenance
0.9%
0.9%
19
19
Order Parts
Order Parts
0.9%
0.9%
20
20
Customer Relations
Customer Relations
0.9%
0.9%
21
21
Sales Goals
Sales Goals
0.9%
0.9%
22
22
Scheduling Service Appointments
Scheduling Service Appointments
0.9%
0.9%
23
23
Data Entry
Data Entry
0.9%
0.9%
24
24
Service Database System
Service Database System
0.9%
0.9%
25
25
Service Drive
Service Drive
0.8%
0.8%
26
26
Service Repair Orders
Service Repair Orders
0.8%
0.8%
27
27
Temporary Transportation
Temporary Transportation
0.8%
0.8%
28
28
Contact Telephone Numbers
Contact Telephone Numbers
0.8%
0.8%
29
29
Repair Estimates
Repair Estimates
0.7%
0.7%
30
30
Product Knowledge
Product Knowledge
0.7%
0.7%
31
31
Repair Process
Repair Process
0.7%
0.7%
32
32
Automotive Records
Automotive Records
0.7%
0.7%
33
33
Customer Pay
Customer Pay
0.7%
0.7%
34
34
Corrective Action
Corrective Action
0.7%
0.7%
35
35
Insurance Companies
Insurance Companies
0.7%
0.7%
36
36
Vehicle Information
Vehicle Information
0.6%
0.6%
37
37
Honda
Honda
0.6%
0.6%
38
38
Customer Base
Customer Base
0.6%
0.6%
39
39
Computer System
Computer System
0.6%
0.6%
40
40
Additional Services
Additional Services
0.6%
0.6%
41
41
Customer Information
Customer Information
0.6%
0.6%
42
42
Vehicle Service
Vehicle Service
0.6%
0.6%
43
43
Chrysler
Chrysler
0.6%
0.6%
44
44
Job Knowledge
Job Knowledge
0.6%
0.6%
45
45
Warranty Coverage
Warranty Coverage
0.6%
0.6%
46
46
Necessary Repairs
Necessary Repairs
0.6%
0.6%
47
47
Service Sales
Service Sales
0.5%
0.5%
48
48
Vehicle Issues
Vehicle Issues
0.5%
0.5%
49
49
Performance Problems
Performance Problems
0.5%
0.5%
50
50
Nissan
Nissan
0.5%
0.5%

81,880 Service Advisor Jobs

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