Service advisor jobs in Jupiter, FL - 1,021 jobs

Store 2************ S 35th St, Fort Pierce, Florida 34981 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Representative, Retail, Service

This Customer Service Rep - Electric/Water position is full-time (non-exempt) position is based on a 40-hour work week with a pay rate of $18.4111. This position is part of the public employees Union (PEU) and will work at Utilities Building located at 120 N Federal Hwy #104, Lake Worth, FL 33460. In addition, this position offers: Vacation and Sick Leave Accruals 13 Paid Holidays 3 Floating Holidays City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage Retirement Plan JOB SUMMARY: Under general supervision, responsible for handling Utility customer questions, payments, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one stop resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receive, answer, resolve and process inquiries and issues from customers, contractors and other city departments by telephone, email, fax, or in person. Use computerized systems for information gathering, data resources, creating service requests, troubleshooting, etc. Research and verify Utility customer account information to provide information regarding services, products, billing, etc. Process and balance utility payment batches for payments received through mail and drop boxes to proper accounts. Accept and process new service applications, as well as service terminations and transfer requests. The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position. KNOWLEDGE, SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty and possess a positive, professional demeanor. Communicate effectively with supervisors, team members, other departments and the public, with customer service and professional demeanor. Communicate verbally and in writing in a concise, clear and professional manner. Learn new/revised processes quickly and follow instructions to ensure completion of assignments with accuracy and minimal supervision. Use multiple systems/applications simultaneously to complete assignments effectively and efficiently (Microsoft Office, Naviline, PayNearMe, Paymentus, Tantalus, etc). Adapt to changing assignments, procedures, etc., quickly and willingly to assist customers and team members. Stay updated on office guidelines, safety procedures, and all daily changes. Maintain strong attention to details, ensuring accurate completion of assignments and minimal repetition of customer requests. Deal with difficult situations/customers and conflict using de-escalation, empathy and knowledge. Demonstrate knowledge of utilities (electric and water) needed to assist customers. Knowledge of office equipment to use effectively and safely. High productivity with accuracy in a busy environment with multiple interruptions by using prioritization skills. WORK ENVIRONMENT: Office environment, fixed work schedule, face to face interaction with co-workers and customers, call center, sitting, standing, lifting light objects (up to 10 pounds). EDUCATION AND EXPERIENCE: Graduation from High School or equivalent, plus (3) years' experience in a customer service office position performing the above skills and knowledge. Bilingual a plus or preferred. All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation. Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed. The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants for positions with the City of Lake Worth Beach should know and be aware of the following: Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119. Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member.

Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.

Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process customer refunds efficiently. Learn and manage the process of customer returns. Run daily reports and follow up on any action items. Review invoices and potentially learn to process deposits. Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges. Perform general office duties, such as managing phone calls, emails, and correspondence. Organize and schedule appointments, meetings, and conferences. Maintain and update office records, databases, and filing systems. Prepare reports, presentations, and documents as needed. Skills/Qualifications: High school diploma or equivalent; further education or certifications in administration or customer service is a plus. Previous experience in a customer service or administrative role is preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong communication skills, both written and verbal. Bilingual English/Spanish is a plus. Excellent organizational skills and attention to detail. Ability to multitask and manage time effectively. Positive attitude and a proactive approach to problem-solving. Willingness to learn new skills and take on different tasks as required.

Classic Collision is now hiring a Customer Service Representative for our location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. We look forward to you joining our team! Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person Explain and educate customers on repair process on a high level, including insurance claim information and processes. Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes Coordinate Rental Car /Tow companies to provide one-stop service to all customers Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate May assist in customer communication throughout the repair process Monitor DRP assignments, estimate/repair appointments and capture rates of assignments Follow up on all DRP assignments present and past to maintain sales for the center Maintain DRP logbooks and Enterprise ARMS daily Secure proper payments Assist with reconciling invoices to payables report daily and monthly (as applicable) Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area Perform other administrative tasks and duties as required to successfully meet the needs of the business Other duties as assigned Qualifications Must be at least 18 years of age Previous experience in customer service, sales, or other related fields is preferred. Must have a valid driver's license and be eligible for coverage under company insurance policy Effective communication (written and verbal) and interpersonal skills are required. Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment Behaviors/Competencies: Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail *******************************. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.

Benefits: Access to employee assistance program through nextgen Access to employee discount program through Life Mart Short and Long term disability 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Christopher Melly - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day-to-Day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Process changes or cancellations to delivery orders Requirements: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Previous customer service experience Strong communication skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Pluses: Fluency in Spanish

Kia Delray is looking for a customer-focused, experienced Service Advisor to join our team! The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to Kia's published maintenance schedule and requirements. Qualifications Qualifications and Responsibilities • Greet customers in a timely, friendly manner and obtain pertinent vehicle information • Actively promote and build rapport with the customer • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications • Generate and provide customer with a complete and accurate estimate of repair • Establish and communicate completion time of repair with customer and technician • Answer incoming service calls • Maintain and schedule service appointments • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable OLP • Strictly follow Kia's warranty guidelines and procedures • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers vehicle and property • Must be able to manage in a fast-paced work environment with limited supervision • Must have great customer service, phone, and computer skills • Previous automotive Service Advisor experience heavily preferred (CDK) • Must have a valid driver's license and clean driving record • Must be able to pass pre-employment screening (background & drug test) EOE/DFWP

What Will You Do? The Service Advisor - New Setup Team is responsible for providing administrative support to the New Setup Team in the Deerfield Beach Service Department. Responds to production needs, exceeding expectations for quality repairs, quick turnaround time, and meeting committed promise dates. To grow and build a successful career with Wesco Turf, you will be responsible for: Assist the Service leader with daily scheduling of product to include staging and production. Prepare warranty claims for submission to Briggs, Bernhard, Club Car, Kohler, Salsco, Toro, and/or other appropriate vendors for processing in a timely manner. Review repair orders for accuracy prior to closing. Close all repair orders in three days or less for invoicing. Request specific parts as identified by the vendor to be returned, tagged and held for 30 days past claim payment. Upon vender request all failed parts must be returned with all required paperwork and shipped within 24 hours of request. Ensure Prep Specialist(s) is pulling and staging the next required jobs for the NSU technicians Create repair order and transfer requested parts to be sent to technicians and/or the Mobile service advisor for on-site installations. Add jobs as needed to repair orders for warranty issues identified during set up process. Process the transfer of parts requested by team technicians for timely completion of equipment. Submit OBQ (Out of Box Quality) issues with pictures and proper documentation for Vendors. Primary scheduler of NSU technician's daily workload, the communication to the Service Manager of daily pulls, preparing and submission of the NSU status spreadsheet. Control inventory of parts not required to complete jobs by correctly transferring them back to the parts department in a timely manner. Update repair order as needed per repairs, complete billing of all charges for internal repairs and release for invoicing upon completion of setup. Maintain technician scheduling dashboard to assist the prep specialist preparing next jobs. Provide daily updates on work orders processed to Service Leader. Primary responsibility of NSU “take off” parts. Ensuring they are labeled accurately and placed in the correct location. What Can We Give You? Wesco's foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates. Health Insurance - Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses. Wellness - We offer full-time associates a variety of mental health, financial health, and other types of resources. Growth Opportunities - Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities. Competitive Salary - In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance. Requirements What Do You Need? To be considered for this role, a candidate should meet the following minimal requirements: Minimum High School Diploma G.E.D. or equivalent Training at vocational, technical trade school or training seminars in the Commercial Turf Industry. Minimum of five years experience in a related field experience Requires excellent documentation practices. Requires strong interpersonal skills with good administrative skills Must have the ability to read and analyze documents and procedure manuals Requires strong mechanical background with good administrative skills, ability to assess situations and respond in the customers' best interest. Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees. Requires the ability to multitask and handle situations responding to the needs of Team Members. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V Salary Description $25.53 - 27.75 / hour

Job Description Johnson Honda of Stuart has the exciting opportunity to expand its team with the addition of a Full-Time Automotive Service Advisor! We are seeking a friendly and motivated individual with a positive attitude to fill this open position immediately! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you! . Johnson Honda of Stuart is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest's experiences. . This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians. Knowledge, Skills and Abilities Required: Service Advisor experience CDK experience Excellent customer service skills Professional appearance and work ethic Available Monday through Friday with some Saturdays. . Safety Matters: all employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and clean Motor Vehicle Report. Paid Holidays Paid Time Off 401(k) with Match Referral Program Employee Discounts Benefits following 60 days of employment: Medical (3 choices), Dental (2 choices), Vision Insurance Employer-Paid and Voluntary Life Insurance Short-Term and Long-Term Disability Accident, Critical Illness and Hospital Insurance Healthcare and Dependent Care Savings Accounts Employee Assistance Program Pet Insurance, WillPrep Services, Travel Aid . Johnson Automotive E-Verify's and is an Equal Opportunity Employer. TAG2=SERVICE

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. We are currently seeking Service Advisor to join our Ed Morse team. Responsibilities Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles The goal is to provide customer satisfaction and maximize dealership sales of parts and service Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry Promptly meet and greet service customers warmly and be the perfect host Listen to customer's reason(s) for bringing their vehicle to the service department Offer logical diagnostic services or repairs to satisfy customer's concerns Provide accurate estimates for all the services or repairs recommended Qualifications Candidates must be well spoken, have excellent telephone skills. Be a positive associate who provides exceptional personalized service to our guests and community. Conduct all business with sincerity, honesty, and genuine concern for customers. Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact. Maintain a customer satisfaction rating above zone average. Why Ed Morse? In addition to a rewarding career, Ed Morse offers our employees the following: Weekly Pay Uncapped earning potential! -Bonuses, Commissions, etc. 401K with company match Competitive Health Benefits including: Medical, Dental, Vision Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability Employee Assistance Program Quarterly Wellness Program Vacation Pay Sick Pay Six Paid Holidays each calendar year Fantastic Employee Purchase Program - Discounts on vehicles, parts & service Employee Referral Program - Get rewarded for working with friends Become involved in our community with Ed Morse Cares Unlimited career potential - opportunities in multiple states with over 30+ brands Ongoing Education - receive manufacturer and product knowledge training

Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Manage schedules, book appointments, and maintain office supplies. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communication. Assist in organizing marketing events, preparing promotional materials, and managing social media accounts. Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters. BENEFITS: Monthly Bonuses based on performance Opportunity for advancement Paid time off Health Insurance Retirement Plan Training & development QUALIFICATIONS: Must be able to obtain FL 4-40 Customer Representative License Knowledge of Citizens and EasyLink a must. Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Proficiency in Microsoft Office Suite and familiarity with agency management software. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Duties include assisting customers on the phone and through email, as well as assisting with the administrative needs and operations of the Service Department. Qualified candidates will have strong organizational skills with the ability to communicate with our customers and team in a positive manner. This is a high volume, fast-paced position where the ideal candidate will be accustomed to working in high pressure jobs. Daily duties include but not limited to: Recording of vendor and sublet invoices, categorizing to appropriate repair order or cost category Receiving of parts inventory and stocking of parts Assisting customers on the phone and through email with their various service needs Writing Repair Orders, scheduling service appointments, billing and electronic filing Communicating with customers on the status of their repair or service, including ready to pick uP Qualifications: Ability to work in a fast paced team environment is essential Strong interpersonal and communication skills General understanding and interest in automotive dealership operations Ability to understand what customers are looking for and communicate effectively with them Excellent time management and organizational skills in order to keep up with a demanding schedule Experience in customer facing administrative roles with a high attention to detail and organization WHAT WE OFFER: 401(k) Dental insurance Health insurance Vision insurance Paid Time Off Paid Group Term Life Insurance Supplemental Personal Accident Insurance SCHEDULE: 8-hour shift Weekend availability LICENSES: Must maintain a valid in-state Driver's License and be considered insurable with the dealerships insurance policy. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sit and/or stand interchangeably throughout the day. Sit and/or stand for long periods at a time. Use hands, fingers and arms continually, frequently and throughout the day. Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day. Pick-up, lift and carry items that may exceed 50 pounds. Operate and drive vehicles or equipment in a safe manner. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Benefits/Perks Competitive Compensation Paid Time Off Holiday Pay Job SummaryWe are seeking a professional and skilled Dispatcher to join our team in a fast paced plumbing service company. In this role, you will be answering multiple hone lines, scheduling service calls for customers, dealing with our service technicians out in the filed. Must be knowledgeable of permitting for building departments in our area. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Receive inbound calls Collect and document information from callers Prioritize calls according to the level of urgency Schedule service calls on our dispatching platform Collections for Account Receivables Tracking of our service technicians Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position Excellent typing and data entry skills Able to handle multiple phone lines Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize projects Ability to work well under pressure

Job Title Customer Retention Specialist - ACA Health Insurance (Licensed) We are seeking a motivated, licensed Customer Retention Specialist to support and retain our Affordable Care Act (ACA) health insurance book of business. This role focuses on building strong relationships with existing policyholders, proactively addressing their needs, and ensuring they maintain the right coverage year after year. Join a fun, high-energy working environment! You must hold an active Health Insurance License to be considered for this position. Key Responsibilities Policyholder Retention & Support Make outbound and receive inbound calls to existing ACA members to review their coverage and encourage policy retention. Conduct annual and periodic coverage reviews with customers to ensure plans still meet their needs and budget. Proactively identify customers at risk of cancelling or lapsing and provide solutions to retain their business. Educate members on plan benefits, networks, and basic ACA concepts (premium tax credits, cost-sharing reductions, etc.) without providing tax or legal advice. Enrollment & Renewal Assistance Assist customers with ACA renewals, plan changes, and updates during Open Enrollment and Special Enrollment Periods. Verify and update customer information to maintain accurate records (income, household size, contact details, etc.). Help members understand important deadlines and the impact of changes on their coverage and subsidies. Compliance & Documentation Follow all CMS, marketplace, and state regulatory guidelines for ACA enrollments and member communications. Accurately document all customer interactions, retention efforts, and outcomes in the CRM and/or agency management system. Protect customer privacy and handle all PHI and PII in compliance with HIPAA and company policies. Collaboration & Performance Work closely with sales, service, and operations teams to ensure a smooth customer experience. Meet or exceed retention, call quality, and productivity targets. Provide feedback and insights on customer trends, common issues, and opportunities for process improvement. Qualifications Required Active Health Insurance Producer License in [State] (or ability to obtain prior to start date). 1-2+ years of experience in customer service, account management, or retention, preferably in health insurance or financial services. Working knowledge of ACA individual and family plans (on- and off-exchange), or strong willingness to learn quickly. Strong verbal and written communication skills, with a professional and empathetic phone presence. Ability to explain complex information in simple, clear language. Comfortable working with call metrics, KPIs, and performance goals. Proficiency with basic computer applications and CRM or agency management systems. Preferred Prior experience working with ACA enrollments on Healthcare.gov or a state-based marketplace. Experience in a call center or high-volume customer contact environment. Bilingual (e.g., English/Spanish) a strong plus. Core Competencies Customer Focus: Genuinely cares about helping people maintain appropriate coverage. Persuasion & Retention Skills: Able to address concerns, handle objections, and present alternatives that keep customers insured. Detail-Oriented: Accurate with data entry, documentation, and compliance steps. Problem-Solving: Quickly identifies issues and offers practical solutions. Resilience: Stays positive and professional when dealing with upset or anxious customers. Team Player: Collaborates well with colleagues and supports team goals. Work Environment & Schedule Monday - Friday 9am - 6pm Full-time position; extended hours and overtime may be required during peak periods such as Open Enrollment. Pay Base of $700 week + commission. $1000+ per week.

Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Responsibilities Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services. Provide an exceptional client service experience by exceeding client expectations. Obtain a firm understanding all watch functions and ability to teach others when necessary. Measuring wrist sizes, changing straps and sizing bracelets. Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue. Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis. Client outreach/follow up to ensure satisfaction of services and to promote further business. Maintain organization of Aftercare area and toolkits as well as spare parts catalogue. Monthly audit of repair tools. Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients. Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs. Ensure a cohesive working relationship between Aftercare and other departments/boutiques Ensure a strong and collaborative relationship with the Service Centers. Respond to client queries by telephone or email within the agreed upon timeframe. Oversee the client repairs process from beginning to end. Handle and resolve client complaints with a sense of urgency. Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department. Assist the manager with general fulfilment duties. Represent company and brand values. Attend departmental meetings, represent the brand at interna external meetings and or trainings. Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times. Implement the Equal Opportunities policy into your daily activities whenever possible. Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives. Work in accordance with IT policies and to ensure all new systems and data are secure. Other projects or tasks as assigned. Knowledge and Skills Preferred Experience * Experience with luxury watches. * Technical knowledge of timepieces and ability to change or size straps/bracelets * Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security. Required Skills * Ability to manage and deliver operating costs, identifying suitable efficiency improvements. * Excellent project, planning, change and time management capabilities. * Exceptional communication and interpersonal skills. * IT literate. * Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered. * Results focused, understanding what is important to the business and to the client. * Flexible/Adaptable to change. Physical Requirements Required to stand up for long periods of time Ability to travel when required Working Conditions and Environment Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends Documents * Service Consultant (2).pdf (126.32 KB) * Apply Now

The Service Dispatcher reports to the Department Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Department Manager in achieving the applicable sections of the strategic plan. Benefits Medical Insurance Dental Insurance 401K retirement Competitive Compensation Year-Round Work Drug Free Workplace Initiative, integrity, and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include: Assisting the Department Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job and the experience and capabilities of available technicians. Maintaining a working relationship with account's to build the customer base. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Department Manager. Performing related staff-level duties as directed by the Department Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field. Basic knowledge of HVACR technology is a plus. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls. Skill and ability to sell service jobs and service contracts, in a letter, and on the phone. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $16.00 - $19.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Store 2************0 SW Crosstown Parkway, Port Saint Lucie, Florida 34987 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire Customer Service Representative, Customer Service, Representative, Retail, Service