The duties and responsibilities of this position consist of, but are not limited to, the following:Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence. Recruit, train, and assign team mem Customs, Supervisor, Operations, Business Services, Benefits
$36k-45k yearly est. 3d ago
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Customer Service & Sales Support - Can Sheet/Industrial
Arconic Corporation 4.7
Service advisor job in Alcoa, TN
Arconic is currently in search of a Customer Sales and Service Support to join our Global Rolled Products (GRP) TN business unit. GRP is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is mad Customer Service, Sales, Support, Industrial, Service, Operations, Retail
$22k-31k yearly est. 6d ago
Member Experience Associate Part Time
BJ's Wholesale Club, Inc. 4.1
Service advisor job in Sevierville, TN
Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members:Carry out job functions and responsibilities as assigned. Support the application of Associate, Part Time, Experience, Retail, Grocery
$30k-37k yearly est. 6d ago
Service Advisor
Freedomroads
Service advisor job in Louisville, TN
Camping World is seeking a ServiceAdvisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a ServiceAdvisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 26d ago
Service Consultant
Hyundai Motor America 4.5
Service advisor job in Knoxville, TN
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
Looking for experienced ServiceAdvisor. We are a growing Dealership with endless opportunities.
Employment Position: Full Time
Salary:
$55,000.00 - $85,000.00 Yearly
Salary is negotiable.
Zip Code: 37918
$55k-85k yearly 60d+ ago
Service Advisor Motorcycle ATV Powersports
Southern Mountain Adventures LLC
Service advisor job in Sevierville, TN
PURPOSE OF THE POSITION: ServiceAdvisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES: including the following and are addressed in further detail in the accompanying SOP that is incorporated into the job description.
KRAs:
CULTURE: Using the mission statement and core values to sustain a high level of personal development and relationships.
DUTIES including but not limited to:
Be an example of living the mission and core values
Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis. Complete OEM or vendor training within timelines set by the company. Maintain a high level of product, market and industry knowledge.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork.
CUSTOMER RELATIONSHIPS: Achieve and sustain a high level of customer satisfaction in ways that increase the loyalty and growth of current and new customers.
DUTIES including but not limited to:
Accurately document customer service needs to the work order by professionally greeting, actively listening to and communicating expectations with the customer in a way that builds their comfort and confidence.
Successfully maintain and enhance ongoing customer relationships through timely follow-up communications that lead to repeat business per company policy, including in-process, current and past customers.
SERVICE EXECUTION: Achieve predetermined goals while maintaining a high level of operational excellence.
DUTIES including but not limited to:
Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories in a proactive manner which serves the customer and is in their best interest.
Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and/or communication about scheduling expectations set and timely collection of authorizations. Accurately estimate and document all charges on the repair order.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills to include the ability to read, analyze, and interpret documents. Ability to make effective and persuasive speeches and presentations to clients.
Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.
Work Experience Requirements 1 year related experience and/or training.
Written Communication to include basic computer knowledge i.e. typing and the use of scheduling systems
PHYSICAL REQUIREMENTS:
Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.
Frequent standing, walking and sitting
The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.
The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.
Occasional lifting of up to 35 lbs
Occasional pushing of up to 100+ lbs
WORK ENVIRONMENT:
Occasional exposure to changes in temperature and humidity
Frequent working with and around others
Occasional work around mechanical parts
Occasional exposure to hazardous chemicals
Occasional work around moving objects, (including dogs and other service animals)
Noise level is med to high
There are some great perks when you join the Mountain Team:
Fun Work environment
Casual Atmosphere
Health Insurance including Dental and Vision
Wellness Program
Matching 401K
Paid Time Off
Financial Peace University
Generous discounts on purchases
Vehicle purchase program
Company paid life insurance
Company paid Short term and long term disability insurance
Team member recognition
Hourly plus Commission Pay
EEO
$36k-63k yearly est. Auto-Apply 22d ago
Service Advisor
Blue Compass RV
Service advisor job in Louisville, TN
Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar ServiceAdvisor! Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a ServiceAdvisor who's ready to take customer service to the next level.
Why You'll Love It Here:
At Blue Compass RV, we believe in growing people, not just careers. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement.
COMPENSATION: $60k
WHY BLUE COMPASS RV:
* Training and Development Programs
* Structured Career Path
* Medical, dental, vision, disability, FSAs, and life insurance
* Paid Time Off and paid holidays
* 401K
* Pet Insurance
* 5-day work week
* Gas Discount
* Employee Assistance Program
* Referral Program
* Legal Coverage
* Identity Theft Protection
* And so much more….
THE ROLE:
* Be the go-to guide for our service customers, delivering exceptional support with a smile
* Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way
* Coordinate with our talented technicians to keep RVs rolling and customers happy
* Juggle multiple tasks while keeping your cool (and maybe a cup of coffee)
* Keep service records accurate and up to date - because details matter!
* Be part of a team that's more like a family. We've got your back every step of the way.
WHAT WE ARE LOOKING FOR:
* People who love helping people - simple as that!
* A background in customer service, automotive, or RV is awesome, but not required
* Strong communication skills and a positive, can-do attitude
* Someone who thrives in a fast-moving, dynamic environment
* Computer skills and the ability to stay organized like a pro
TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.
$60k yearly 58d ago
Service Advisor
Blue Compass RV Knoxville
Service advisor job in Louisville, TN
Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar ServiceAdvisor!
Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a ServiceAdvisor who's ready to take customer service to the next level.
Why You'll Love It Here:
At Blue Compass RV, we believe in
growing people, not just careers
. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement.
COMPENSATION: $60k
WHY BLUE COMPASS RV:
Training and Development Programs
Structured Career Path
Medical, dental, vision, disability, FSAs, and life insurance
Paid Time Off and paid holidays
401K
Pet Insurance
5-day work week
Gas Discount
Employee Assistance Program
Referral Program
Legal Coverage
Identity Theft Protection
And so much more….
THE ROLE:
Be the go-to guide for our service customers, delivering exceptional support with a smile
Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way
Coordinate with our talented technicians to keep RVs rolling and customers happy
Juggle multiple tasks while keeping your cool (and maybe a cup of coffee)
Keep service records accurate and up to date - because details matter!
Be part of a team that's more like a family. We've got your back every step of the way.
WHAT WE ARE LOOKING FOR:
People who
love helping people
- simple as that!
A background in customer service, automotive, or RV is awesome, but not required
Strong communication skills and a positive, can-do attitude
Someone who thrives in a fast-moving, dynamic environment
Computer skills and the ability to stay organized like a pro
TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today!
Blue Compass RV - Where your career hits the open road.
$60k yearly Auto-Apply 57d ago
BMW Service Advisor
Grayson Automotive
Service advisor job in Knoxville, TN
Grayson BMW - Knoxville, TNWe have an immediate opening for an BMW ServiceAdvisor with Luxury/High Line Experience!Only candidates with Luxury/High Line Experience will be considered!
The ServiceAdvisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the ServiceAdvisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
$36k-63k yearly est. Auto-Apply 39d ago
Service Advisor
Doherty Automotive
Service advisor job in Knoxville, TN
We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.
Job Summary
The ServiceAdvisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Vehicle Purchase Discounts
Employee Discounts on Parts and Service Repairs
Aggressive Employee Referral Program with Bonus Opportunities
Responsibilities:
Greet customer in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians according to store policy.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Maintain good working relationships to foster positive employee relations.
Comply with all company policies, procedures and safety standards.
Other duties as assigned.
Qualifications:
Previous experience as a ServiceAdvisor is a plus but not required.
Good communication and customer service skills.
Computer competency and basic math skills.
Self-motivated with the ability to set and achieve targeted goals.
Organizational and time management skills.
Professional, well-groomed personal appearance.
Strong record of positive customer satisfaction results.
Clean driving record and valid driver's license.
You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.
$36k-63k yearly est. Auto-Apply 60d+ ago
Service Advisor
Service Street Tire and Auto
Service advisor job in Knoxville, TN
Job Description
ServiceAdvisor/ Writer
ABOUT US Drive Automotive Services operates 40 + full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry's Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco and Fulshear Tire and Auto. Our locations specialize in top-of-the-line automotive repair and maintenance for all makes and models. Our company is looking for a qualified ServiceAdvisor/ Writer.
RESPONSIBILITIES:
Greet customers and assist them with any inquiries they may have, either by phone or in person.
Perform vehicle inspection and document of customer concerns to enable the technician to properly diagnose and service the vehicle.
Document repair orders thoroughly and follow through to ticket/customer completion.
Proactive communication with Automobile Technician for status updates and any changes that need to be communicated with customer.
Keep customers informed of completion times, service expenses, and possible changes in a timely manner.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the General Manager.
Follow all safety protocols by wearing applicable PPE (personal protective equipment)
Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, etc.)
All other duties as assigned are based on the needs of the business.
SKILLS/ABILITIES:
2-3 years of sales experience.
Proficiency in Microsoft Office and Computer software.
Excellent interpersonal skills, verbal and written communication skills.
Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer.
Must have initiative and the ability to work in a team-environment or independently
Excellent organizational skills, attention to detail, and handle pressure.
COMPANY BENEFITS:
Health, Dental, & Vision Insurance
Long-Term and Short-Term Disability
Accident & Critical Insurance
Life Insurance
401K Retirement plan.
Paid Time off
Closed Sunday's
On the Job Training
Potential bonuses based upon store performance and sales.
Employee Discounts
Employee Referral Program
Driven by Purpose - Powered by People
At Drive Automotive, our Brands are more than just automotive repair and tire sales, we're a team of passionate problem-solvers, trusted advisors, and skilled technicians united by a shared commitment to excellence. Our culture is built on respect, integrity, and the relentless pursuit of doing what's right - for our customers, our teammates, and our communities!
We believe the best investment we can make is in our team. That's why we provide opportunities for growth, ongoing training, and a workplace where every teammate feels valued and empowered. Whether you're turning a wrench, leading a team, or greeting customers at the front desk, your role matters, and your voice is heard.
Here, hard work is recognized, great results are rewarded, quality is non-negotiable, and teamwork drives everything we do. If you're looking for a place to build a career, make an impact, and be a part of a company that truly cares, you've found it.
Welcome to a company where you don't just fit in, You stand out!!
NOTE:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position, as the scope and duties of a given position may change, or be temporarily altered, based on the business needs of the Company. Drive Automotive Services is an equal opportunity employer that values diversity at all levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$36k-63k yearly est. 3d ago
Lexus Service Advisor
Toyota/Lexus of Knoxville
Service advisor job in Knoxville, TN
Job Description
Responsibilities:
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Qualifications:
Experience is preferred but not required
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace
$36k-63k yearly est. 1d ago
Service Advisor/ASM
Hudson Automotive Group 4.1
Service advisor job in Morristown, TN
$80k-$100k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Flexible Schedule
Internal Advancement Opportunities
Honda Morristown, a Hudson Automotive Company, is actively seeking ServiceAdvisors to join our award-winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,500 employees throughout 8 States concentrated in the Southeast.
Why choose Honda Morristown and Hudson Automotive Group?
Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$80k-100k yearly 15d ago
Service Advisor/Counter Sales
Jc 3.0
Service advisor job in Knoxville, TN
The job duties of an Auto ServiceAdvisor may include:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.If you fill this position matches you then we encourage you to apply and we look forward to meeting you.We are looking for a personable ServiceAdvisor to act as the liaison between our customers and service technicians. The ServiceAdvisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The ServiceAdvisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.To be a successful ServiceAdvisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
ServiceAdvisor Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
*************
$31k-42k yearly est. Auto-Apply 60d+ ago
Service Advisor
Morristown Nissan
Service advisor job in Morristown, TN
Job Description
Morristown Nissan is seeking a dedicated and customer-focused ServiceAdvisor to join our team in Morristown, TN. In this role, you will serve as the primary point of contact for our valued customers, ensuring their service needs are understood and met with professionalism and efficiency. You will work closely with our service technicians to communicate service recommendations and maintain a smooth vehicle service process, enhancing overall customer satisfaction.
Responsibilities
Greet customers promptly and courteously, providing a positive first impression.
Listen carefully to customer concerns and assess vehicle issues accurately.
Prepare detailed service estimates and explain repairs clearly to customers.
Coordinate with service technicians to schedule work and track service progress.
Manage work orders and ensure all service documentation is complete and accurate.
Maintain communication with customers throughout the service process to provide updates and answer questions.
Promote additional services and maintenance recommendations to customers based on vehicle needs.
Handle customer complaints or concerns professionally to ensure customer satisfaction.
Requirements
High school diploma or equivalent; Associate's degree or technical certification is a plus.
Previous experience in automotive service advising or customer service preferred.
Strong interpersonal and communication skills.
Ability to listen attentively and provide clear explanations.
Organizational skills with attention to detail.
Proficiency with computer software, including service management systems.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Reliable and professional with a customer-first attitude.
Benefits
Competitive compensation package
Health and dental insurance options
401(k) retirement plan with company match
Paid time off and holidays
Employee discounts on vehicle purchases and services
Ongoing training and professional development opportunities
Supportive and team-oriented work environment
About the Company
Morristown Nissan is a trusted automotive dealership serving Morristown, TN and surrounding communities. We take pride in delivering outstanding customer service and quality vehicle maintenance. Our team is committed to fostering a positive workplace where employees can grow and thrive while supporting our customers' automotive needs with integrity and expertise.
$36k-64k yearly est. 5d ago
Service Advisor
Farris Jeep
Service advisor job in Jefferson City, TN
Job DescriptionService Advisor - Farris Jeep Chrysler Dodge Ram
Department: Service Department / Fixed Operations Schedule: Full-Time Compensation: Weekly Pay + Monthly Commission
Join a Dealership Built on Trust and Service
Farris Jeep Chrysler Dodge Ram is one of the ten oldest CDJR dealerships in the nation. Family-owned and operated for over 90 years, we've earned a reputation for integrity, professionalism, and award-winning service. Our Service Department has been voted the #1 facility in the area.
We are currently seeking a ServiceAdvisor to help us continue that legacy. This position plays a vital role in supporting customers through every step of their service experience-by phone, online, and in person.
Why Choose Farris
Being family-owned means you're not just another number. We invest in your growth, remove obstacles that slow you down, and help you reach your earning potential. Our leadership team is hands-on, supportive, and committed to your success, both personally and professionally.
What We Offer
Weekly paycheck
Monthly Commission payout
Paid training
Paid holidays and vacation
Healthcare and matching 401(k)
Consistent Monday-Friday schedule, no weekends
A family atmosphere built on teamwork and respect
What You Will Do
Handle inbound customer calls to schedule service appointments
Ask strategic questions to understand service history and vehicle needs
Check customers in and out, following a consistent service process
Provide updates to customers throughout their repair or maintenance visit
Recommend appropriate maintenance or repair services based on findings
Build Lasting Relationships with customers through Trust and Integrity in business
Verify and update customer contact information during each visit
Utilize multiple computer and tablet systems to document and complete service records accurately
What You Bring
Previous customer service experience preferred
High level of professionalism and attention to detail
Excellent written, verbal, and interpersonal communication skills
Strong organizational and problem-solving abilities
Proficiency in computers and online systems
Enthusiastic, self-motivated, and eager to learn
Reliable with a strong work ethic and commitment to customer satisfaction
Automotive industry experience is helpful, but not required
Powered by JazzHR
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$36k-64k yearly est. 14d ago
Building Services Specialist I
Metropolitan Knoxville Airport Authority 4.0
Service advisor job in Alcoa, TN
Job DescriptionSalary: $16.00/hour
ABOUT US: The Metropolitan Knoxville Airport Authority
TheMetropolitan Knoxville Airport Authority (MKAA), established in 1978 as a nonprofit organization, owns and operates McGhee Tyson Airport (TYS)and Downtown Island Airport (DKX). With more than 88-years of service to the East Tennessee region, MKAA plays a vital role in supporting the area's air transportation system. Centrally located within a day's drive or short flight of major U.S. cities, our airports are positioned for continued growth and innovation. If you're interested in contributing to the future success of TYS and DKX, we encourage you to explore this opportunity further.
The Position:
The Building Services Specialist I plays a key role in maintaining clean, safe, and welcoming facilities. This position is responsible for performing a variety of custodial and facility upkeep tasks, including sweeping, mopping, scrubbing, vacuuming, and caring for hard floors and carpets. Responsibilities also include emptying trash and recycling, servicing and restocking restrooms, and cleaning windows, glass furniture, fixtures, and walls. The role requires safe and proper use of cleaning chemicals and equipment, including preparing cleaning solutions as needed. The specialist also assists passengers with general information, reports repair needs, and requests necessary supplies to support daily operations. Additional duties include snow removal at building entrances, applying de-icing materials, monitoring for safety hazards such as spills or slick surfaces, and operating balers and compactors for recycling.
Responsibilities:
Maintain cleanliness of building floors through sweeping, mopping, scrubbing, and vacuuming.
Collect and dispose of trash and recycling materials.
Clean, sanitize, and restock restrooms.
Wash windows, glass partitions, and mirrors.
Dust and polish furniture, fixtures, stainless surfaces, and walls.
Strip, seal, finish, and polish hard floors; steam-clean or shampoo carpets. Safely use chemical cleaners and power equipment to protect floors, fixtures, and equipment.
Prepare cleaning solutions by accurately mixing water with detergents or acids according to specifications.
Provide general information and assistance to passengers as needed.
Report major repair needs or facility system concerns to leadership.
Request necessary supplies and equipment to complete cleaning duties.
Remove snow from building entrances and apply de-icing materials.
Monitor premises for safety hazards such as spills or wet areas and take appropriate action.
Operate balers and compactors to process recyclable materials.
Perform additional related duties as assigned.
The Ideal Candidate:
The ideal candidate possesses knowledge of effective cleaning and sanitizing methods, appropriate cleaning solutions, applicable custodial equipment and tools, and established health and safety procedures. They demonstrate strong organization and time-management skills, actively listen to fully understand verbal instructions, and maintain positive and effective working relationships. The role requires the ability to observe details, identify work that needs to be completed, and follow both verbal and written instructions. Excellent customer service skills and the ability to use a two-way radio are also essential.
Minimum Qualifications:High school diploma or equivalent preferred; less than one year of custodial experience is acceptable.
Salary and Compensation:
The salary for this position is $16/hour. MKAA provides a highly competitive benefits package, including comprehensive medical, dental, and vision coverage; disability and life insurance; vacation and sick leave; and a 401(a)-retirement program.
Deadline to Apply:
For best consideration,
apply by Sunday, January 11, 2026.***
Position open until filled
.
Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Resumes/Applications must be received by the stated deadline, or postmarked by the deadline date, to be considered.
No phone calls or emails please.
Applicants must submit ALL the following to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed).
Selection Process:
Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing.
Applicants must be currently authorized to work in the United States on a long-term basis.
The Metropolitan Knoxville Airport Authority conducts random employee drug screening.
The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.
$16 hourly 26d ago
Service Writer
Harper Jeep Ram Chrysler Dodge Fiat
Service advisor job in Alcoa, TN
Job DescriptionJob Summary: We are looking for a seasoned Service Writer to join our team! The right candidate will have several years of automotive serviceadvisor experience in a fast paced environment. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. The position is Monday-Friday 7:30am - 6:00pm and every fifth Saturday from 8:00am-1:00pm.
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Paid Birthdays
Paid Training
Opportunities for Advancement
Closed Sundays
Healthy Work/Life Balance
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
Valid driver's license & clean driving record
Automotive serviceadvisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$28k-44k yearly est. 26d ago
BMW Service Advisor
Grayson Automotive
Service advisor job in Knoxville, TN
Grayson BMW - Knoxville, TN We have an immediate opening for an BMW ServiceAdvisor with Luxury/High Line Experience! Only candidates with Luxury/High Line Experience will be considered!
The ServiceAdvisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the ServiceAdvisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
$36k-63k yearly est. Auto-Apply 60d+ ago
Service Writer
Harper Jeep Ram Chrysler Dodge Fiat
Service advisor job in Alcoa, TN
Job Summary: We are looking for a seasoned Service Writer to join our team! The right candidate will have several years of automotive serviceadvisor experience in a fast paced environment. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. The position is Monday-Friday 7:30am - 6:00pm and every fifth Saturday from 8:00am-1:00pm.
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Paid Birthdays
Paid Training
Opportunities for Advancement
Closed Sundays
Healthy Work/Life Balance
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
Valid driver's license & clean driving record
Automotive serviceadvisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How much does a service advisor earn in Knoxville, TN?
The average service advisor in Knoxville, TN earns between $27,000 and $81,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Knoxville, TN
$47,000
What are the biggest employers of Service Advisors in Knoxville, TN?
The biggest employers of Service Advisors in Knoxville, TN are: