Service advisor jobs in Maryland - 1,970 jobs

Personal Lines Client Service Representative A well-established insurance agency in Baltimore is seeking a proactive and detail-driven professional to join their personal lines team. This position is ideal for someone with a foundation in property and casualty insurance and a passion for providing excellent support to both internal teams and policyholders. You'll work closely with internal account managers, insurance carriers, and individual clients to ensure timely and accurate service for policies related to home, auto, and personal liability protection. Key Responsibilities Deliver responsive and high-quality service to clients via phone and email Assist with the intake, processing, and follow-up for policy updates, changes, and new account setup Maintain and update service records, documentation, and internal systems accurately Support service team in reviewing incoming policy data and troubleshooting issues Prepare routine correspondence, coverage summaries, and support documents Respond to carrier and client information requests in a timely, professional manner Help with premium comparisons, policy placement options, and remarketing efforts when needed Qualifications 2+ years of insurance experience required (personal lines) Active P&C license preferred but not required with the right experience Strong written and verbal communication skills Tech-savvy, detail-oriented, and organized Team-first mentality with a proactive and collaborative attitude Compensation & Benefits Competitive base pay range of $50,000 to $70,000 Full benefits package including health, dental, vision insurance and retirement contributions

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site. Summary We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia, MD. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence. Responsibilities Coordinate daily dispatching of service technicians to ensure timely response to customer needs. Utilize transportation management systems to optimize routing and scheduling. Communicate effectively with technicians and customers to provide updates and resolve issues. Monitor fleet performance and manage logistics for efficient operations. Maintain accurate records of dispatch activities and service requests. Collaborate with team members to improve dispatch processes and efficiency. Analyze data to identify trends and enhance service delivery. Ensure compliance with safety regulations and company policies. Qualifications Proven experience in customer service, dispatching, or logistics management. Strong communication skills with the ability to interact professionally with clients and team members. Familiarity with GPS technology is a plus. Familiarity with the Restaurant industry is a plus. Excellent organizational skills with attention to detail. If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission. Job Type: Full-time Benefits: Company paid Medical, Dental, Vision, & Life Insurance 401(k) matching Employee assistance program Employee discount Paid time off Vision insurance Application Question(s): To ensure we're aligned, could you share what salary range you're targeting for this role? Experience: Customer service: 2 years (Required) Dispatching for a service industry: 2 years (Required) Ability to Commute: Columbia, MD 21046 (Required) Work Location: In person

Dealership Support Staff Education High School Experience Less than 1 year Additional Information Start a Rewarding Career as a Service Advisor! If you enjoy working with people, thrive in a fast-paced environment, and are motivated to earn, this could be the perfect opportunity for you. At our dealership, exceptional customer service is what sets us apart - and we're looking for someone who shares that mindset. We're seeking a positive, people-focused individual who's eager to learn and grow. No prior automotive service experience is required; we're ready to train the right candidate to become a professional Service Consultant. What You'll Do: As a Service Consultant, you'll be the face of our service department. You'll welcome customers with a warm greeting, communicate updates throughout their visit, and help them understand the maintenance and repair needs of their vehicles. Your goal is to deliver a smooth, transparent, and trustworthy experience every time. Schedule & Benefits: Full-time position Typical hours: 7:30 AM - 5:30 PM (weekdays) and 7:30 AM - 3:00 PM (Saturdays) Five-day workweek Work with a respected local company offering strong benefits, professional training, and real opportunities for career advancement If you're motivated, personable, and ready to start a career with long-term potential, we'd love to meet you! Employment Position: Full Time Salary: $50,000.00 - $150,000.00 Yearly Salary is not negotiable. Zip Code: 21204

Recruits, develops, and supervises personnel responsible for service and support of the MSP Online Services client base. Manages and coordinates daily operational activities to ensure efficient and effective service levels to support departmental standards and goals. Directs, reviews, and supervises the activities of non-exempt staff to ensure that client service and departmental standards are met. Recruits, develops, and guides staff with respect to daily activity in order to meet client service and departmental standards. Manages employee work assignments and completes performance reviews to ensure that departmental client service standards are maintained. Develops and adapts departmental processes to meet quality, efficiency, follow-up and process improvement objectives and to ensure that clients receive maximum benefit from Online Services applications and effective support and guidance on the Online Services suite. Acts as departmental liaison/representative in meetings with other Paychex organizations to represent client and departmental interests. Resolves client issues in an effective and timely manner to maximize client retention and satisfaction. Utilizes key performance indicator reports to manage the actions of assigned personnel. Reviews outbound client correspondence created by staff to ensure quality, accuracy, and compliance with guidelines set by Online Services, Legal, Marketing, and Compliance departments. Coordinates communications to outside parties, including field offices and third party vendors, to ensure compliance with guidelines. Makes recommendations and proposals to managers for departmental operations and administrative process improvements. Grants approval to direct reports for higher-risk task processing in order to resolve client issues in a timely manner. Provides technical expertise during problem resolution process to ensure client satisfaction. Resolves escalated problems and enlists the assistance of other personnel and groups as needed.

Job Reporting Relationships:Supervised by: Customer Service Team LeaderSupervises: NoneBasic QualificationsEducation/Training: A high school diploma or equivalent; college degree preferred; obtain and maintain appropriate Bank Product Knowledge Certification; obtain and maintain active Nationwide Mortgage Licensing Registry (NMLS) and complete appropriate SAFE Act training.Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; outbound calling skills; technical knowledge and proficiency; thorough knowledge of the features and benefits of all bank consumer product and services, along with the operating policies and procedures that impact these products; visual and auditory skills.Experience: A minimum of one (1) year's related experience normally required.General ResponsibilitiesResponsible for performing a variety of duties to support the customer service function of the Call Center; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.Essential Duties1. Performs a variety of duties to support the customer service function of the Customer Service Center of which the following are illustrative:a. Responds to inbound customer calls/inquiries.b. Performs outbound calling with the intent of prospecting and closing the sale; follows up as necessary.c. Delivers quality service to customers within designated authority levels.d. Identifies customer needs and sells/cross-sells appropriate deposit and credit products and trust/investment services.e. Provides customers with information relating to all bank products, including branch-specific promotions.f. Provides accurate records and information on sales and service activities.g. Communicates with supervisor with respect to sales objectives and sales performance.h. Communicates with branch network when necessary.i. Performs other related duties and special projects as assigned. 2. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.3. Abides by the current laws and organizational policies and procedures designed andimplemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA); Equal Credit Opportunity Act, etc.5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.6. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.Ancillary DutiesPerforms tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.Job LocationBranch: Oakland, MDEquipment/MachinesTelephoneCalculatorPC/Computer keyboard PrinterFax machine Copy machine Typewriter Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit. Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1st year of employment. 12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance. This position is an hourly position eligible for overtime. Hourly Range Minimum: $15.00 Maximum: $28.87

The responsibilities of an Automotive Service Consultant include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at Pittsville Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Consultant Compensation and Benefits: Competitive compensation package. Opportunities for career advancement and professional growth. Supportive and collaborative work environment. Ongoing training and development opportunities. Access to state-of-the-art equipment and tools. Medical, dental, and vision insurance. 401(K) retirement plan which includes a company match. A generous PTO program that includes a paid day off for your birthday! Employee discounts on vehicle purchases and services. Service Consultant Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Service Consultant Requirements: Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws .

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

Job DescriptionDescription: What can you expect as an Automotive Customer Service Advisor? As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehicle's needs. Our best will inquire about the customer and the vehicle's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are: Efficient teams delivering timely inspections The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehicles' manufacturer recommendations Thorough technicians that deliver quality inspection reports Steady flow of customers What you will do: Greet the customer and acknowledge their request Check-In the customer and verify information Be an expert on all sales processes and initiatives Process phone calls in a professional manner. Encourage the customer to come in for service work. Be comfortable selling to our customers our product offerings Document, verbally communicate and sell the recommendations Write estimates and order parts for services as needed. Be able to create and bill out all sales orders. Work towards achieving any company-set goals or objectives, including individual sales goals. Keep pace with customers, balancing multiple priorities and using good judgement to manage time. Build relationships with customers by communicating the status of their vehicle, promise time. Pay Range: 32,240 - 44,330 per year Benefits include: Competitive pay (based on experience) Matching 401K On-the-job training with Award Winning Online Training Platform: Jiffy Lube University We promote from within a commitment we are passionate about No late evenings Tuition reimbursement Paid vacation and holidays Medical insurance Requirements: What are the Job Qualifications? Driver's License Ability to Stand on your feet for 10+ hours Ability to speak English Bi-lingual is a plus! Previous sales experience is a plus - automotive is preferred

Full or Part Time Pay: $17.00-$23.00 Join the Precision Tune Auto Care Team! Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand. At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care-from oil changes and diagnostics to engine repairs and scheduled maintenance-and we're passionate about keeping drivers safe on the road. If you're looking to build your career with a proven, customer-focused brand, we'd love to have you on our team. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! What We Offer: Competitive pay Medical, Dental - coverage begins the 1st of the month after your hire date Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionJob Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers. Powered by JazzHR REhAKZS5cb

Job DescriptionJob Title: Service Dispatcher Operating Company: Hobbs & Associates FLSA Status: Non-Exempt About: Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: Provide customer coordination and scheduling for service request received through our Service phone line and email. Support the customer service process by working extensively with all departments as necessary. Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. Coordinate equipment startup and service with our Service Technicians and Customers. Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. Completed required data entry for the purposes of billing to the customers and documenting warranty claims. Manage material procurement with manufacturers, ordering, release, and warranty management. Follow up consistently to complete assigned duties. Coordinate the transportation movements of the Technician teams. Forecast workload for 2-3 days out. Invoice fully executed work orders to the customer. Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: 2+ years experience dispatching teams and/or similar scheduling. Must demonstrate excellent communication skills and a positive and friendly customer service manner. Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. HVAC parts/equipment experience preferred. Experience with FACTS Accounting Software preferred. Benefits: We offer a competitive and comprehensive benefits package, including: Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being. Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage. Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP). Professional Development - Ongoing training opportunities and support for continuing education. AIR Control Concepts and Hobbs & Associates are an Equal Opportunity Employer. Powered by JazzHR EzVOI2vXba

Job Description At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service-we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey. We're hiring a Service Dispatcher! Pay: $30/hr Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you're looking for a rewarding career with opportunity to grow, this is the opportunity for you! You also enjoy excellent benefits, including: Insurance Options PTO + (9) Paid Holidays Family-Owned & Operated Work-Life Balance Weekly Breakfast Meetings Fun Team Events Ongoing Support & Development ABOUT THIS JOB As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support. Dispatching & Scheduling Assign service calls to electricians and HVAC technicians based on skills, location, and workload. Monitor job progress in real time, adjusting schedules for emergencies or delays. Optimize routes to reduce travel time and maximize billable hours. Communicate schedule changes to technicians promptly. Customer Service & Phone Support Answer incoming calls as needed, providing courteous and professional service. Schedule appointments, gather job details, and confirm customer information. Handle customer inquiries, concerns, and follow-up calls. Enter customer data and job notes accurately into the CRM system. Administrative Duties Track technician availability Ensure work orders are complete and properly documented. Assist in preparing daily and weekly technician performance reports. Coordinate with warehouse or purchasing for parts and materials as needed Skills & Qualifications Strong multitasking and organizational skills. Excellent verbal communication and active listening. Proficiency with CSM system Knowledge of basic electrical and HVAC terminology. Ability to handle high call volume while maintaining accuracy Performance Metrics Average dispatch-to-arrival time. Technician productivity and utilization rate. Customer satisfaction scores (post-service surveys). First-call resolution rate for phone inquiries. Qualifications High School Diploma/GED is required, some college preferred. Experience working with a skilled trades and/or home services related company preferred but not required. Excellent organizational skills, self-starter and reliable. High level of accuracy and attention to detail. Exceptional verbal and written communication skills. Courteous, professional manner, and strong customer service skills. Strong computer literacy and typing skills. Excellent multitasking and follow-up skills. Able to work both independently and as part of a team. Powered by JazzHR 8Lo1vR95FY

Purpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks. Responsibilities Take incoming customer requests for service and supplies and inputs data into E-Auto Prioritizes calls and dispatch information to the appropriate technician in designated area Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment Process auto replenishment orders for supplies for specific customers Audit and process delivery schedules daily for next day delivery/removal of equipment Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible Additional duties as assigned Job Related Dimensions Strong communication skills - both verbal and written Working knowledge of MS Office to include Word, Excel and Outlook Data entry skills with an attention to detail Must reflect the highest priority emphasis on customer service and satisfaction Requires the ability to multi-task in a fast-paced environment Qualifications HS Diploma or GED Physical Demands & Work Environment Ability to sit at desk for prolonged periods of time. Ability to talk on the phone and work with various computer tools and applications. Ability to type and compose written communication in various forms. Ability to lift 20+lbs on occasion.

Job Description At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service-we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey. We're hiring a Service Dispatcher! Pay: $20/hr+ range Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you're looking for a rewarding career with opportunity to grow, this is the opportunity for you! You also enjoy excellent benefits, including: Insurance Options PTO + (9) Paid Holidays Family-Owned & Operated Work-Life Balance Weekly Breakfast Meetings Fun Team Events Ongoing Support & Development ABOUT THIS JOB As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support. Dispatching & Scheduling Assign service calls to electricians and HVAC technicians based on skills, location, and workload. Monitor job progress in real time, adjusting schedules for emergencies or delays. Optimize routes to reduce travel time and maximize billable hours. Communicate schedule changes to technicians promptly. Customer Service & Phone Support Answer incoming calls as needed, providing courteous and professional service. Schedule appointments, gather job details, and confirm customer information. Handle customer inquiries, concerns, and follow-up calls. Enter customer data and job notes accurately into the CRM system. Administrative Duties Track technician availability Ensure work orders are complete and properly documented. Assist in preparing daily and weekly technician performance reports. Coordinate with warehouse or purchasing for parts and materials as needed Skills & Qualifications Strong multitasking and organizational skills. Excellent verbal communication and active listening. Proficiency with CSM system Knowledge of basic electrical and HVAC terminology. Ability to handle high call volume while maintaining accuracy Performance Metrics Average dispatch-to-arrival time. Technician productivity and utilization rate. Customer satisfaction scores (post-service surveys). First-call resolution rate for phone inquiries. Requirements High School Diploma/GED is required, some college preferred. Experience working with a skilled trades and/or home services related company preferred but not required. Excellent organizational skills, self-starter and reliable. High level of accuracy and attention to detail. Exceptional verbal and written communication skills. Courteous, professional manner, and strong customer service skills. Strong computer literacy and typing skills. Excellent multitasking and follow-up skills. Able to work both independently and as part of a team.

Job DescriptionEstablished HVAC construction company specializing in new residential construction is seeking a Service Dispatcher. Primary duties include: Answering phone calls Scheduling service technicians for homeowner service calls Scheduling technicians with builders for new start ups Entering calls into Service Dispatch system Filing service tickets Qualified candidate will possess strong analytical and organizational skills, be detail-oriented, have the ability to multi-task, communicate effectively with customers and management, and demonstrate good judgement. Applicant must be able to accurately enter data and information. We offer competitive pay, medical, dental and life insurance, 401(k) plan, vacation and paid holidays. Interested applicants e mail resume to **********************

About the Role The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention. Key Responsibilities ● Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes. ● Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently. ● Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business. ● Maintain accurate client and policy information in the agency management system. ● Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution. ● Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts. About the Candidate The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team. Qualifications Experience: 2+ years in a customer service role, preferably within commercial insurance. Active P&C license preferred but not required with the right experience Strong written and verbal communication skills Tech-savvy, detail-oriented, and organized Experience with an agency management system is a plus. Team-first mentality with a proactive and collaborative attitude Compensation & Benefits Competitive base pay range of $60,000 to $80,000 Full benefits package including health insurance and retirement contributions Free parking Work Environment In-office role (Monday to Friday schedule). Communication channels include phone, email, and team collaboration platforms Small team with supportive culture and a mix of independent and group tasks

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information We have an opening for an experienced service advisor. We have a strong commitment to customer service and team work. Mileone is a respected local company with opportunity for growth. We have a strong pay plan and a lot of customer traffic. Employment Position: Full Time Salary: $90,000.00 - $150,000.00 Yearly Salary is not negotiable. Zip Code: 21204

What can you expect as an Automotive Customer Service Advisor? As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehicle's needs. Our best will inquire about the customer and the vehicle's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are: Efficient teams delivering timely inspections The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehicles' manufacturer recommendations Thorough technicians that deliver quality inspection reports Steady flow of customers What you will do: Greet the customer and acknowledge their request Check-In the customer and verify information Be an expert on all sales processes and initiatives Process phone calls in a professional manner. Encourage the customer to come in for service work. Be comfortable selling to our customers our product offerings Document, verbally communicate and sell the recommendations Write estimates and order parts for services as needed. Be able to create and bill out all sales orders. Work towards achieving any company-set goals or objectives, including individual sales goals. Keep pace with customers, balancing multiple priorities and using good judgement to manage time. Build relationships with customers by communicating the status of their vehicle, promise time. Pay Range: 32,240 - 44,330 per year Benefits include: Competitive pay (based on experience) Matching 401K On-the-job training with Award Winning Online Training Platform: Jiffy Lube University We promote from within a commitment we are passionate about No late evenings Tuition reimbursement Paid vacation and holidays Medical insurance Requirements What are the Job Qualifications? Driver's License Ability to Stand on your feet for 10+ hours Ability to speak English Bi-lingual is a plus! Previous sales experience is a plus - automotive is preferred

Established HVAC construction company specializing in new residential construction is seeking a Service Dispatcher. Primary duties include: Answering phone calls Scheduling service technicians for homeowner service calls Scheduling technicians with builders for new start ups Entering calls into Service Dispatch system Filing service tickets Qualified candidate will possess strong analytical and organizational skills, be detail-oriented, have the ability to multi-task, communicate effectively with customers and management, and demonstrate good judgement. Applicant must be able to accurately enter data and information. We offer competitive pay, medical, dental and life insurance, 401(k) plan, vacation and paid holidays. Interested applicants e mail resume to ********************** There are many exciting options for a career in HVAC waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!