Experienced Service Advisor
Service advisor job in Madera, CA
Top Compensation Package Madera Chevrolet Toyota Madera, CA Full Time $70,000-$120,000 Pay plan with no cap! We are currently seeking a highly organized and customer-focused individual to join our team as an Auto Dealership Service Writer/Advisor. In this role, you will act as the primary point of contact for customers bringing their vehicles in for service or repairs. You will be responsible for assessing their needs, coordinating with technicians, and ensuring a smooth and efficient service experience. The ideal candidate will have excellent communication skills, a strong automotive background, and a passion for providing exceptional customer service.
Responsibilities:
1. Provide exceptional customer service to all vehicle owners and ensure a positive service experience.
2. Greet customers and listen attentively to their concerns and vehicle issues.
3. Conduct thorough vehicle inspections and accurately document customer concerns using advanced diagnostic tools and systems.
4. Clearly explain service and repair options to customers, including cost estimates and timelines.
5. Schedule appointments and manage the service department's calendar to maximize efficiency.
6. Liaise between customers and technicians to ensure timely and accurate completion of repairs.
7. Maintain open lines of communication and provide regular progress updates to customers throughout the repair process.
8. Document all activities, recommendations, and repair orders in a detailed and organized manner.
9. Address any customer complaints or issues promptly and professionally, ensuring a resolution that meets or exceeds their expectations.
10. Upsell additional services or preventive maintenance packages based on vehicle inspection results and customer preferences.
11. Stay up to date with industry trends, new vehicle models, and advanced automotive technologies to better assist customers and address any technical inquiries.
12. Uphold company policies and maintain a clean and organized work environment.
Requirements:
1. High school diploma or equivalent; post-secondary education in automotive technology or related field is a plus.
2. Proven experience as a Service Writer/Advisor at an auto dealership, automotive repair facility, or similar environment.
3. Strong knowledge of automotive systems, parts, and repairs, including familiarity with diagnostic tools and software.
4. Exceptional customer service skills with the ability to address customer concerns and build lasting relationships.
5. Excellent communication and interpersonal skills, including the ability to explain technical information in a clear and understandable manner.
6. Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
7. Proficient computer skills and experience with automotive management software or similar systems.
8. Valid driver's license with a clean driving record.
9. Positive attitude, team player mentality, and a strong work ethic.
10. Time management skills and the ability to work efficiently under pressure.
11. Willingness to continuously learn and adapt to changing automotive technologies.
If you have a strong automotive background, exceptional customer service skills, and a drive to provide superb service, we invite you to apply for the position of Auto Dealership Service Writer/Advisor. Join our team and contribute to our commitment to delivering high-quality care to our valued customers.
Experienced Service Advisor
Service advisor job in Madera, CA
Top Compensation Package
Madera Chevrolet Toyota
Madera, CA
Full Time
$70,000-$120,000
Pay plan with no cap!
We are currently seeking a highly organized and customer-focused individual to join our team as an Auto Dealership Service Writer/Advisor. In this role, you will act as the primary point of contact for customers bringing their vehicles in for service or repairs. You will be responsible for assessing their needs, coordinating with technicians, and ensuring a smooth and efficient service experience. The ideal candidate will have excellent communication skills, a strong automotive background, and a passion for providing exceptional customer service.
Responsibilities:
1. Provide exceptional customer service to all vehicle owners and ensure a positive service experience.
2. Greet customers and listen attentively to their concerns and vehicle issues.
3. Conduct thorough vehicle inspections and accurately document customer concerns using advanced diagnostic tools and systems.
4. Clearly explain service and repair options to customers, including cost estimates and timelines.
5. Schedule appointments and manage the service department's calendar to maximize efficiency.
6. Liaise between customers and technicians to ensure timely and accurate completion of repairs.
7. Maintain open lines of communication and provide regular progress updates to customers throughout the repair process.
8. Document all activities, recommendations, and repair orders in a detailed and organized manner.
9. Address any customer complaints or issues promptly and professionally, ensuring a resolution that meets or exceeds their expectations.
10. Upsell additional services or preventive maintenance packages based on vehicle inspection results and customer preferences.
11. Stay up to date with industry trends, new vehicle models, and advanced automotive technologies to better assist customers and address any technical inquiries.
12. Uphold company policies and maintain a clean and organized work environment.
Requirements:
1. High school diploma or equivalent; post-secondary education in automotive technology or related field is a plus.
2. Proven experience as a Service Writer/Advisor at an auto dealership, automotive repair facility, or similar environment.
3. Strong knowledge of automotive systems, parts, and repairs, including familiarity with diagnostic tools and software.
4. Exceptional customer service skills with the ability to address customer concerns and build lasting relationships.
5. Excellent communication and interpersonal skills, including the ability to explain technical information in a clear and understandable manner.
6. Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
7. Proficient computer skills and experience with automotive management software or similar systems.
8. Valid driver's license with a clean driving record.
9. Positive attitude, team player mentality, and a strong work ethic.
10. Time management skills and the ability to work efficiently under pressure.
11. Willingness to continuously learn and adapt to changing automotive technologies.
If you have a strong automotive background, exceptional customer service skills, and a drive to provide superb service, we invite you to apply for the position of Auto Dealership Service Writer/Advisor. Join our team and contribute to our commitment to delivering high-quality care to our valued customers.
Customer Service at Groveland Pizza Factory
Service advisor job in Groveland, CA
Job Description
Are you awesome? Do you like pizza? Want to make decent money with a fun crew while getting the job done? APPLY NOW!
18583 Main St, Groveland, CA 95321
Staff / Customer Service
About the Job
Pizza Factory in Groveland is looking for an energetic, friendly team member to join our crew! You'll take orders, prep food, interact with customers, and help us deliver great experiences to everyone who walks through our doors.
If you've got a good attitude, work hard, and love pizza (and people), you'll fit right in!
What You'll Be Doing
Greet and serve guests, take orders, and handle phone-in orders
Use our POS system to enter orders and process payments
Prepare menu items: pizza, meats, veggies, sauces, dough, and more
Follow portion guidelines and food safety standards
Maintain a clean kitchen and service area
Help with opening and closing duties
Make sure guests are happy and jump in wherever needed to support the team
Qualifications & Requirements
No previous restaurant experience required-we'll train you!
Basic math skills and ability to handle money and POS systems
Good communication skills and a team-focused mindset
Must follow safety and sanitation procedures
Strong hygiene and professional appearance
Physical Requirements
Stand for 2-6 hours per shift
Lift up to 50 lbs
Frequent bending, kneeling, turning, lifting, and moving
Work around common kitchen allergens (fruits, nuts, raw meats, shellfish, etc.)
Why Work With Us?
Fun, team-oriented work environment
Supportive coworkers and local vibes
On-the-job training and growth opportunities
Employee discounts on pizza and more
Flexible scheduling and a fast-paced workplace where no two days are the same
Ready to roll dough and make some dough? Apply now and join the Groveland Pizza Factory crew!
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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Merced Service Advisor
Service advisor job in Merced, CA
Who We Are Our mission is to provide the highest quality of service to our customers, so we are proud to give our employees the tools and training they need to be successful. If you are looking to work in a rewarding industry at a company that values your contributions, we would like to hear from you!
Our mission is to provide the highest quality of service to our customers, so we are proud to give our employees the tools and training they need to be successful. If you are looking to work in a rewarding industry at a company that values your contributions, we would like to hear from you!
What We Offer
* Medical, Dental, and Vision Insurance
* 401(k) Savings Plan with Employer Match
* Ongoing Professional Development
* Inviting and Inclusive Team Culture
* Career Growth and Internal Promotions
* Competitive Wage Plans
Responsibilities
* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
* Ensure the daily inventory of technicians' time is consistently sold to service customers.
* Distribute work between technicians efficiently.
* Answer technical questions about vehicle problems, warranties, services, and repairs.
* Maintain Customer Happiness scores at or above company standards.
* Assist in diagnosing vehicle problems, order parts and tools as necessary.
* Oversee administration of warranty claims as well as training and supervising of service department.
* Set schedules and assigns tasks to service department employees.
* Reinforces company policies and adheres to company standards.
* Encourages compliance with applicable laws and regulations.
* Maintain good working relationship with factory(s) and foster positive employee relations.
* Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance
* Consistent record of service and sales success
* Strong record of positive customer satisfaction results
* Team oriented and self-motivated
* Able to work with little supervision
* Clean driving record and valid driver's license
* Bilingual is HIGHLY preferred in this role
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Advisor for Gill Auto Group Madera
Service advisor job in Madera, CA
Gill Auto Group Madera is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.
We are offering an opportunity for a rewarding career! Our experienced Advisors are earning over $100K per year!!.
We offer:
Highly competitive compensation
Paid training and development
Medical, Vision and Dental Benefits
401(k) with company match
Employee appreciation lunches
Employee bonus for referrals
Employee discounts
Excellent culture
Room for growth
RESPONSIBILITIES:
Greet customers promptly in a friendly manner
Obtain customer and vehicle information
Provide excellent customer service to all customers
Clearly document all vehicle symptoms as described by the customer
Review all current and future vehicle service needs & recommendations with every customer
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
Explain all completed work and charges to customers
REQUIREMENTS:
Proven record of achieving exceptional Customer Satisfaction
Previous customer service experience
Highly skilled in multi-tasking and personal organization
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Spanish Speaking a Plus!
If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.
Auto-ApplyEXPERIENCED SERVICE ADVISOR - Ford trained preferred
Service advisor job in Oakdale, CA
Job DescriptionService Advisor
Great pay for productive and capable advisor.
Qualifications
Minimum 2 years dealership experience needed. Ford dealership history a major plus. Education
High school diploma or the equivalent.
or One to three years related experience and /or training; or equivalent combination of education and experience.
Licenses
Driver's License
Other
Ability to read, comprehend, and follow instructions.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
5 lbs to 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
into large trucks
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate repair time to customer.
Analyze progress to make sure of efficiency and high quality.
Delegate jobs to technicians dependent upon skill level and utilize current resources.
Ascertain the correct part numbers on repair orders and help the parts department pull and post parts prior to the start of the job.
Do not make commitments to customers that cannot be met, or are not likely to be met. Keep the customers expectation levels where they will be met.
Aid the service department manager in establishing and keeping a proficient service department with excellent customer satisfaction.
When needed, aid technicians if they have having trouble completing service work.
Perform estimates for wreck and internal repairs.
Complete cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage.
Become familiar and proficient with all phases of the computer system needed for parts and service management.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints reasonably, demonstrating a positive attitude and empathy, and showing our commitment to excellent customer service.
Greet customers straight away and in a considerate and friendly manner.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers both external and internal.
Sell supplementary services by notifying the customer of service special or additional work that is needed on their vehicle.
Notify customers of any delays, changes, or additional work that is required.
Confer special attention on repeat repairs to make sure the issue is corrected.
Service Advisor
Service advisor job in Modesto, CA
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan with employer match
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Health and wellness
Discounts on products and services
Ask about out Signing/Relocation Bonus
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Auto-ApplyService Advisor
Service advisor job in Modesto, CA
Job Description
Join the #SubaruLovesModesto Team as a Service Advisor!
We're not just looking for employees; we're searching for motivated, positive, and organized individuals to become part of our Subaru family. Think you've got what it takes?
About Us
Modesto Subaru, a proud member of the family-owned Stevens Management Company, is seeking an experienced Service Advisor to join our team! We are committed to providing exceptional service to our customers and fostering a positive and supportive work environment for our employees.
Job Summary
The Service Advisor acts as a bridge between our valued customers and our skilled service technicians. You will be the face of our service department, ensuring that our customers' needs are met with the highest level of professionalism and care.
Duties and Responsibilities
Greet customers with a warm smile and guide them through the service process.
Consult with technicians to diagnose vehicle issues and recommend the best course of action.
Educate customers about our services and products, helping them make informed decisions.
Schedule appointments, manage the service workflow, and keep customers updated on the status of their vehicles.
Build strong relationships with customers to ensure their satisfaction and loyalty.
Process payments and ensure all service details are accurately documented.
Collaborate with technicians to order parts and maintain an efficient service process.
Qualifications
High school diploma or equivalent.
Valid driver's license.
Experience with Reynolds and Reynolds DMS and Google Workspace is a plus.
A passion for cars and the automotive industry.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
A positive attitude and a commitment to providing excellent customer service.
We Offer
Competitive pay and benefits.
Training and mentoring to support your professional growth.
A friendly and supportive work environment.
The opportunity to work with a team that is passionate about Subaru.
And did we mention, we believe that happy associates make happy customers!
Ready to Join Our Team?
If you're ready to embark on a rewarding career with Modesto Subaru, submit your application today! We can't wait to meet you.
Service Department
Service advisor job in Merced, CA
Porter Service ( $16.50 to $22.00 an hour )
Service Advisor ( $60k to $115k a year )
Service Manager ( $85k to $170k a year )
Lube Technician ( $16.50 to $22.00 an hour )
Hourly Technician ( $16.50 to $28.00 an hour )
Hourly Production Bonus Technician ( $33.00 to $45.00 an hour )
Customer Service Representative ( $16.50 to $22.00 an hour )
Service Advisor
Service advisor job in Merced, CA
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at one of our dealerships, you can be a part of a brand that honors the past, and is invested in the future. Join the our Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyCustomer Service & Procurement Representative
Service advisor job in Atwater, CA
We are one of the most respected premium all-natural cheese makers in North America, and we continue to win prestigious awards for, not only our high-quality products, but also in recognition of our passion for sustainable practices. Today, we are in our third generation as a family business, who seeks innovative opportunities to maximize profitability & return on all assets, while being a trusted & responsible employer, who actively participates in the community & who cherishes the natural environment.
Our success is based upon the quality of the employees that we hire-top-notch talent who share our company's commitment to our customers and a passion for making the country's finest quality products, using only all natural ingredients.
Our employees are our greatest driving force, and we pride ourselves on ensuring their stability. All our employees receive Life Insurance, and Employee Assistance Program! Joseph Gallo Farms also offers a competitive benefits package at a group rate to all our full-time employees and their dependents.
Benefits:
401(k) retirement plan w/ company match
Health Insurance
Dental
Vision
Educational Reimbursement
Paid time off (vacation, sick, holidays, etc.)
Free cheese!
Requirements
Summary of Functions:
Manages the order management and customer service process to ensure that Joseph Gallo Farms' interactions with our customers are executed in a professional, timely, and efficient manner. Create and foster strong relationships with external and internal business partners including freight companies, government agencies, logistics, accounting, and sales. The role also drives the support key functions end to end in procurement.
Major Duties and Responsibilities:
Customer Service
One of the core functions of the customer service department is ensuring the communication between the customer and Joseph Gallo Farms is timely and accurate
Acts as a primary liaison with customers to provide a single point of contact for questions, including but not limited to: Order status, Product information, Complaints and Product returns.
Work with accounting and sales to support the process of managing master data for customers
Prepare customer reports by collecting and analyzing customer shipments
Receive purchase orders via email or EDI, enter information into the order management system, generate purchase order acknowledgment, and disseminate the information to appropriate departments.
Review customer purchase orders and verify that all required information is provided and identify potential issues, including but not limited to: Pricing or Ship dates, Item numbers, Quantities and Delivery location.
Ensure the accuracy of transactions entered into order management and financial system.
Coordinate with scheduling, purchasing, warehouse, and operations to define and generate order confirmations.
Act as primary liaison for Joseph Gallo Farms to provide a single point of contact for questions and status of customer orders
Procurement & Supplier
Prepare and process purchase orders in alignment with company policies and budget requirements.
Identify and execute cost reduction opportunities while maintaining product quality and service reliability.
Manage supplier relationships to ensure consistent communication, collaboration, and accountability.
Monitor and evaluate supplier performance using key metrics (on-time delivery, quality, responsiveness, and cost).
Collaborate with inventory control, production, and maintenance to ensure adequate supply levels and minimize downtime.
Review MRP and purchase requisitions to verify requirements, lead times, and stock levels.
Coordinate returns, warranty claims, or replacements with suppliers as needed.
Analyze pricing trends, total cost, and contract performance for assigned commodities.
Ensure adherence to approved budgets and payment terms.
Manage and maintain purchase orders and procurement data in the ERP system, ensuring accuracy of pricing, lead times, and supplier information throughout the purchasing process.
Food Safety Requirements/Responsibilities:
Comply with all Plant, State and Federal OSHA, EPA, FDA, HACCP, and SQF regulations
Comply with GMPs in the plant.
Assist in the maintenance of Food Safety and Quality system.
Organizational Relationships:
The position reports to the Customer Service Manager & Purchasing Manager
Qualifications:
Minimum High School Diploma
Minimum 2 years of customer service experience, purchasing and/or procurement process.
Knowledge in ERP systems
Willingness to work non-traditional hours as required
Detail oriented
Prior utilization of traditional customer service tools including order management systems, telephone, and Microsoft software applications
Proficiency in English required with Spanish language skills preferred
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May sit for long periods of time.
Visual acuity to perform reading and computer functions.
May lift or carry up to 50 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment.
This description is a general statement and does not include other duties as assigned.
Joseph Gallo Farms is an Equal Opportunity Employer / EEO
Service Advisor
Service advisor job in Modesto, CA
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Job Purpose
The Service Writer/Advisor serves as the liaison between our customers and the service department. This role involves greeting customers, accurately identifying service needs, preparing repair orders, verifying warranty or contract coverage, and ensuring each customer receives excellent communication and support throughout their service experience.
Key Responsibilities
Greet customers and listen attentively to their concerns and service requests.
Diagnose and document customer concerns by conducting inspections, test drives, and reviewing maintenance records.
Verify warranty and service contract coverage, explaining applicable provisions, terms, and exclusions.
Develop accurate cost estimates for labor, parts, and supplies, including deductible calculations when applicable.
Prepare detailed Repair Orders (ROs) with descriptions of issues, required services, and customer authorizations.
Communicate clearly with customers regarding timelines, cost estimates, and repair progress; maintain consistent follow-up.
Coordinate with technicians to ensure repairs are completed efficiently and correctly.
Assist customers with transportation needs such as loaner vehicles, shuttle service, or towing arrangements.
Ensure timely completion and proper closing of all repair orders.
Maintain accurate service and repair records in compliance with dealership, manufacturer, and California BAR requirements.
Stay current on product knowledge, service bulletins, and manufacturer training.
Contribute to a positive team environment by demonstrating professionalism, accountability, and a commitment to customer satisfaction.
Qualifications
Prior experience as a Service Writer/Advisor in an automotive dealership or service facility (preferred).
Strong knowledge of automotive systems, service, and maintenance schedules.
Excellent communication, organizational, and problem-solving skills.
Ability to multi-task in a fast-paced, high-volume environment.
Proficiency with dealership management systems and Microsoft Office.
Valid California driver's license and a clean driving record.
Skills & Competencies
Customer Service Excellence
Problem Solving & Conflict Resolution
Estimating & Sales Ability
Quality & Safety Focus
Teamwork & Productivity
Benefits (Full-Time)
Competitive pay with performance incentives
Medical, Dental, and Vision insurance options
401(k) retirement plan with company contribution
Paid training and ongoing career development
Supplemental life insurance options
Short- and long-term disability coverage
Paid vacation and sick leave in accordance with California law
Employee discounts on vehicles, parts, and service
Auto-ApplyNative American Services Specialist
Service advisor job in Sonora, CA
Job Description
Since 1969, MACT Health Board's mission has been to improve the health status of the American Indian and Alaskan Native population. Our goal is to continue to provide high quality care to our patients throughout a variety of services, including Medical, Behavioral Health, Chiropractic, Dental, Optometry, Massage Therapy, Women's Health, and more.
Why MACT Health Care Inc?
Are you searching for a career that offers more than just a paycheck? A career where your professional skills directly empower the health and well-being of our local communities? At MACT Health Board, that's not just an idea-it's our daily mission and we invite you to explore our Career Opportunities. You won't be just another employee; you'll be a valued member of a team committed to making a difference and we know that taking care of our community starts with taking care of our own. We reward our employees with competitive compensation, benefit options and provide training and advancement opportunities to provide you with the skills to succeed in your future! Our careers offer a unique balance of philanthropic opportunities, cultural preservation and individual value! When you join MACT, you'll enjoy:
Medical, Dental, Vision, and life insurance benefits at no-cost to the employee
403(b) retirement plan, PTO including vacation, sick time, paid holidays and more
Balanced working hours; Monday-Friday 8-5pm.
Student Loan Repayment Program
Direct Student Loan Contributions: Our BenefitED program allows us to make direct quarterly contributions to your student loans to help you pay them off faster
Continuing Education credits: We empower our providers to stay at the top of their field. We offer reimbursement for continuing education and licensure fees.
Competitive Salary of $25.56-$28.88 hourly
Who you are:
We are seeking a passionate Native American Services Specialist for a Full Time role working in a clinical setting. As a member of the Native American Services team, the NAS Specialist serves as a trusted liaison between our Tribal communities, Native American patients and MACT's health services. The NAS Specialist will:
Work as part of an interdisciplinary team of professionals, engaging and providing case management services to Native Americans who qualify for Direct Care or Purchased & Referred Care (PRC) benefits
Verify eligibility of Native American patients for Direct Care or Purchased & Referred Care benefits
Advise eligible patients and staff about PRC benefits
Coordinate and schedule patient visits between MACT's Medical, Dental, Behavioral Health, and Optometry services as well as external specialty services
Follow each PRC Patients' treatment plan from scheduling visits and making reminder calls to contacting specialty offices and retrieving consult/referral reports
Document patient communications and outreach efforts as well as other communications and efforts related to PRC patients' care in the electronic health record system
Work with external partners, e.g. social services, ICWA advocates, adoption agencies, etc. to ensure appropriate documentation is received and timely access to care is provided
What you need:
High School Diploma/GED Certificate
Knowledge of medical/dental terminology
Experience with Advance Beneficiary notices and Medicare Medical Necessity
Must be a qualified American Indian
Current BLS/ALS certificate
Must pass Occupational Health Screening.
Must possess a valid form of identification as listed on the U.S. Department of Justice I-9 form, verified using the E Verify system.
Clean DMV driving record and MACT auto insurance driving eligibility (determined by auto insurance carrier).
The position requires an awareness and keen appreciation of American Indian traditions, customs, and socioeconomic needs and the ability at all times to meet and deal effectively in contacts with Indian health organizations which requires tact, courtesy, discretion, resourcefulness and good judgment in handling functions of a sensitive nature.
AMERICAN INDIAN PREFERENCE:
Preference in filling of a vacancy will be given to qualified American Indian applicants in accordance with the Preference Act (Title 25, U.S. Code, Sections 472 & 473) and Public Law 93-638, provided the applicant has submitted appropriate verification of Indian preference for employment. Other than the aforementioned requirement, the MACT Health Board, Inc. is an Equal Opportunity Employer.
NOTICE OF DRUG-FREE WORKPLACE ACT REQUIREMENT:
MACT Health Board, Inc. is required to implement the Drug-Free Workplace Act of 1988, 45 CFR Part 79, Subpart F. As such it is unlawful for employees to manufacture, distribute, dispense, possess, or use a controlled substance on the job site. Employees who are reasonably suspected of violating this act may be subject to drug testing as a condition of employment. Employer required fitness examinations shall include drug testing as evidence of employee and employer compliance with the Drug-Free Workplace Act.
Customer Service Advisor
Service advisor job in Parksdale, CA
Job Title:
Customer Service Advisor
Compensation:
$17.87 - $18.11
Worker Type:
Employee
Time Type:
Full time
Job Description:
Enjoy fantastic working hours - Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., Sunday from 8:00 a.m. to 5:00 p.m. We offer the flexibility of both full-time and part-time schedules as well.
Embark on a rewarding career journey with us today as a Customer Service Advisor!
FULL-SERVICE REWARDS:
Biweekly Bonus Incentives
Spot bonuses through our internal rewards program
Opportunities for career advancement
Sundays are closed at most locations
No late nights or early mornings
Full and part-time scheduling is available
Paid time off (PTO) after 180 days
401K plan with company match
DailyPay
Employee discounts
Employee referral and fleet acquisition bonuses
Medical, dental, and vision insurance benefits are available 30 days after the first day of work
PerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and more
Professional uniforms paid for and laundered
GEAR UP FOR YOUR ROLE: At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career! WHAT DOES SUCCESS LOOK LIKE?
Greet every guest with a warm welcome and a sincere smile
Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
Communicate with the team and assist with the oil change process as needed
Check and communicate oil levels, part numbers, and repair services with the team
Through training, mastering the menu, products, services, and vehicle specifications
Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest's for Life
WHAT IS YOUR ROLE WITHIN THE J-TEAM?
Promote teamwork to ensure timely and accurate guest care during all operating hours
Keep the service center clean and organized
Record all work performed on the repair order
Report safety issues immediately to management
Strictly follow company policies on vehicle care and operation
Perform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squatting
WHAT DO YOU NEED?
Previous automotive sales experience is preferred but not required
At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc.
Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Strong communication skills for interacting with guests and team members
A solid work ethic with a positive attitude; self-motivated, reliable, and a team player
Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions
Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting
Willing to work in different temperatures, noisy environments, and around exhaust fumes
Ready to work flexible hours, including weekends and some holidays, depending on the location
Dedicated to following all safety protocols and company policies
Perform other duties as assigned
Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Auto-ApplyCustomer Service Representative
Service advisor job in Modesto, CA
We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. Hiring at $17-$22/hour depending on experience
Full time: 8 hours shifts Monday-Friday 8-5pm. No weekends Required
Location: 1706 Yosemite Blvd, Modesto Ca 95354
CSR Responsibilities:
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).
Qualifications & Requirements:
Professional and friendly phone etiquette
Available to work weekends and holiday rotations, as needed
Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented
Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
Preferred: One year of customer service representative experience
Preferred: Knowledge of veterinary medical terminology and procedures
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyCustomer Service Representative (CSR)
Service advisor job in Modesto, CA
Start Your Career With Contigo - Become a CSR!
At Contigo Insurance, this isn't just a customer service role - it's the beginning of a long-term career in a place where people grow, advance, and find stability.
You'll join a team that believes in your potential, supports your development, and helps you build meaningful skills that can transform your future.
We're looking for someone who enjoys helping others, thrives in a positive team environment, and brings warmth and professionalism to every customer interaction.
Full-time:
Monday to Friday: 9:00 AM - 6:00 PM
Every other Saturday: 10:00 AM - 4:00 PM
Days off: Sunday + 1 additional weekday
Or
Part-time:
Monday to Friday: 9:00 AM to 1:00 PM Or 1:00 PM to 6:00 PM
Every other Saturday: 10:00 AM - 4:00 PM
What You'll Do
Welcome and assist customers with kindness and professionalism
Provide clear information and guidance about our services
Support office operations to keep everything running smoothly
Build relationships with clients through trust and great service
Learn and grow through ongoing coaching and training
What We're Looking For
Friendly, reliable, service-oriented attitude
Strong communication and people skills
Desire to grow and build a long-term career
Preferred: Bilingual (Spanish & English) with strong customer service skills.
If you're looking for stability, growth, and a workplace that believes in you -
You belong here.
Apply Today!
Virtual Customer Service Professional( work frrom home)
Service advisor job in Westley, CA
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Customer Service Representative
Service advisor job in Ripon, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 1714
Station Address: 1442A Colony Drive, Ripon, CA 95366
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program
Compensation Range:
$18.00 - $19.00
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Auto-ApplyEXPERIENCED SERVICE ADVISOR - Ford trained preferred
Service advisor job in Oakdale, CA
Service Advisor
Great pay for productive and capable advisor.
Qualifications
Minimum 2 years dealership experience needed. Ford dealership history a major plus. Education
High school diploma or the equivalent.
or One to three years related experience and /or training; or equivalent combination of education and experience.
Licenses
Driver's License
Other
Ability to read, comprehend, and follow instructions.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
5 lbs to 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
into large trucks
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate repair time to customer.
Analyze progress to make sure of efficiency and high quality.
Delegate jobs to technicians dependent upon skill level and utilize current resources.
Ascertain the correct part numbers on repair orders and help the parts department pull and post parts prior to the start of the job.
Do not make commitments to customers that cannot be met, or are not likely to be met. Keep the customers expectation levels where they will be met.
Aid the service department manager in establishing and keeping a proficient service department with excellent customer satisfaction.
When needed, aid technicians if they have having trouble completing service work.
Perform estimates for wreck and internal repairs.
Complete cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage.
Become familiar and proficient with all phases of the computer system needed for parts and service management.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints reasonably, demonstrating a positive attitude and empathy, and showing our commitment to excellent customer service.
Greet customers straight away and in a considerate and friendly manner.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers both external and internal.
Sell supplementary services by notifying the customer of service special or additional work that is needed on their vehicle.
Notify customers of any delays, changes, or additional work that is required.
Confer special attention on repeat repairs to make sure the issue is corrected.
Nissan Service -- Service Advisor
Service advisor job in Modesto, CA
job description Pay Scale Nissan Service--Service Advisor The Service Writer/Advisor serves as the liaison between our customers and the service department. This role involves greeting customers, accurately identifying service needs, preparing repair orders, verifying warranty or contract coverage, and ensuring each customer receives excellent communication and support throughout their service experience.
Education
High school diploma or the equivalent.
Prior experience as a Service Writer/Advisor in an automotive dealership or service facility (preferred).
Strong knowledge of automotive systems, service, and maintenance schedules.
Excellent communication, organizational, and problem-solving skills.
Ability to multi-task in a fast-paced, high-volume environment.
Proficiency with dealership management systems and Microsoft Office.
Valid California driver's license and a clean driving record.
Licenses
Driver's License
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Customer Service Excellence
Problem Solving & Conflict Resolution
Estimating & Sales Ability
Quality & Safety Focus
Teamwork & Productivity
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Job-Specific Expectations
Greet customers and listen attentively to their concerns and service requests.
Diagnose and document customer concerns by conducting inspections, test drives, and reviewing maintenance records.
Verify warranty and service contract coverage, explaining applicable provisions, terms, and exclusions.
Develop accurate cost estimates for labor, parts, and supplies, including deductible calculations when applicable.
Prepare detailed Repair Orders (ROs) with descriptions of issues, required services, and customer authorizations.
Communicate clearly with customers regarding timelines, cost estimates, and repair progress; maintain consistent follow-up.
Coordinate with technicians to ensure repairs are completed efficiently and correctly.
Assist customers with transportation needs such as loaner vehicles, shuttle service, or towing arrangements.
Ensure timely completion and proper closing of all repair orders.
Maintain accurate service and repair records in compliance with dealership, manufacturer, and California BAR requirements.
Stay current on product knowledge, service bulletins, and manufacturer training.
Contribute to a positive team environment by demonstrating professionalism, accountability, and a commitment to customer satisfaction.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Contribute to a positive team environment by demonstrating professionalism, accountability, and a commitment to customer satisfaction.
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $16.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.