ABOUT THE ROLE
The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.
KEY RESPONSIBILITIES
Marketing Coordination
Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
Lead Social Media Management efforts such as LinkedIn a plus
Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards.
Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
Maintain and organize the team's contact database while improving marketing processes for better efficiency and results.
Financial Support
Handle billing, invoicing, and expense reports for the team.
Update and maintain stacking plans and other financial tracking tools in Excel.
Administrative Support
Greet and assist guests; answer and route incoming calls.
Manage incoming and outgoing mail and packages.
Keep Salesforce and other CRM databases accurate and up to date.
Schedule meetings, conference calls, and team activities.
Set up conference rooms and prepare materials for client meetings.
Client Interface
Help prepare materials and presentations for client meetings.
Participate in client pitches as needed.
Coordinate communication and logistics between the team and clients.
Process Management
Work closely with the team to manage all active projects and client assignments from start to finish.
Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
Anticipate next steps and help keep the team organized and accountable.
Serve as the central point of coordination for ongoing projects and team priorities.
Partner with other Client Services Specialists and Operations staff on office-wide initiatives.
Qualifications
Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).
Professional, proactive, and able to work both independently and as part of a team.
Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and the ability to handle multiple priorities.
WHY JOIN US?
Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$27k-36k yearly est. 2d ago
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Customer Success Lead
Volante Technologies 4.3
Service advisor job in Miami, FL
About Us :
Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments.
Role Overview
We are looking for an seasoned Customer Success expert to manage our most critical Enterprise clients in the US and LATAM regions.
In this role, you will partner with the Head of Account Management to execute our regional engagement strategy. You are the primary face of the company for your portfolio, working to keep customers happy (Retention) and identifying new problems we can solve for them (Expansion). While this role is strategic, it requires significant mobility, you will be expected to travel frequently to drive business reviews and workshops.
What You Bring
10+ years in Customer Success, Account Management, or Consulting for Enterprise B2B software.
Business-level fluency in Spanish is required. You must be able to present to Executives and conduct business meetings in Spanish.
You understand how to identify a sales opportunity. Familiarity with frameworks like MEDDIC is a strong plus.
Willingness to travel frequently (approx. 25-40%) for client meetings across the Americas.
Professionals based in the South Florida area (Miami/Fort Lauderdale/West Palm Beach) preferred. (Qualified candidates in other locations willing to travel will be considered).
Your Objectives (Shared OKRs)- You will share the following Key Results with the Head of Account Management. We win as a team, and your execution is critical to hitting these regional targets:
Maximize Client Value
Strategic Reviews: Drive the execution of our Americas Team Target of 105 Formal Client Reviews (SBRs) annually. You will own a significant volume of these engagements, requiring frequent onsite presence.
Success Planning: Implement "Joint Success Plans" (JSPs) for top accounts in the region.
Risk Management: Ensure all "Red/Yellow" accounts have a defined "Get-to-Green" plan with clear deliverables.
Maximize Client Opportunity
Pipeline Generation: Contribute to the Americas Team Target in new Expansion/Upsell pipeline. (Note: You source and qualify the lead; Sales closes it. You retain attribution credit).
Net Revenue Retention: Drive regional performance to achieve 115%+ NRR.
Roadmap Alignment: Facilitate roadmap and discovery workshops for Top 15 accounts.
What You'll Do
Strategic Account Management: Manage a portfolio of high-value Enterprise clients. You are their main point of contact and their internal advocate.
High-Touch Engagement (Travel): This role requires a willingness to travel within the US and LATAM to meet stakeholders face-to-face. You will be the primary driver of onsite Strategic Business Reviews.
Opportunity Identification: Proactively look for opportunities to expand our footprint within your accounts to help us hit our shared pipeline goals. When you find an opportunity, you will qualify it (confirm budget and need) and introduce the Sales team.
Bilingual Communication: Navigate complex business discussions with stakeholders in Latin America, understanding both the language and the business culture.
Equal Opportunity Statement
At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.
$101k-150k yearly est. 4d ago
Customer Service Agent - Cargo
Air Canada 3.9
Service advisor job in Miami, FL
Starting Salary: $17.99/hour
Branch: Cargo
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
It's important to know that
Schedules can change quickly: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
Teamwork drives success: We work in a collaborative environment. Supporting each other and contributing to a positive team dynamic is a must.
Learning never stops: New challenges come up often, and it's important to be open to learning. This includes understanding and complying with TSA regulations and specific customer requirements.
Key duties
Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards.
Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required.
Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials.
Manage cash and documentation in line with company procedures; input and track data using the company's automated cargo systems.
Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency.
Ensure adequate supplies are available and communicate procedural updates to staff as needed.
In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests.
Qualifications
Must possess a valid driver's license;
Must have valid passport to travel for training in Canada;
Ability to lift seventy (70) lbs unaided;
Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;
Ability to operate Company vehicles and machinery;
Ability to stand or sit for extended periods of time;
Ability to use tact, good judgement and initiative;
Capable of expressing self in a clear and pleasant manner;
Ability to work under pressure with a minimum of supervision;
Adhere to Air Canada's uniform guide and grooming standards;
Ability to meet Air Canada medical standards through a medical examination;
Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas;
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;
Benefits
Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
Recognition: Air Canada's recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.
Conditions of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
$18 hourly 2d ago
Customer Service Ambassador
ABM 4.2
Service advisor job in Miami, FL
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes.
For more information, visit ***********
Perform a combination of clerical tasks to support office, business, or administrative operations by performing the following duties. Our employees must be well-groomed, helpful, and patient and enjoy working with others. We are looking for staff to work Full Time and Part Time, All Shifts Available, 7 Days a week.
$27k-36k yearly est. 4d ago
Customer Service Associate
Raising Cane's 4.5
Service advisor job in Miami, FL
Starting hiring pay at: 15
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off
Closed for all major holidays
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
Must satisfy hours requirement per year
Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
$15 hourly 3h ago
Customer Service Representative
Tempexperts
Service advisor job in Doral, FL
A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.
The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.
Key Responsibilities
Enter and process customer purchase orders accurately within the ERP system
Manage order flow from initial entry through shipment and delivery
Communicate proactively with customers regarding order status, timelines, and changes
Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
Coordinate closely with Sales, Operations, Production, and Logistics teams
Monitor backorders, inventory availability, and shipment schedules
Maintain accurate and up-to-date customer and order documentation
Support credit review and approval processes as needed
Required Qualifications
3+ years of customer service, order management, or sales support experience
Strong written and verbal communication skills
Experience working with ERP systems (preferred)
High level of accuracy in data entry and order processing
Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred Qualifications
Experience in manufacturing, electrical products, construction materials, or industrial environments
Bilingual (English/Spanish) is a plus
Core Competencies
Customer communication and relationship management
Problem-solving and issue resolution
Time management and prioritization
Team collaboration across departments
What's Great About Working Here
Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion
Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams
Process-Driven Environment: Structured systems and clear workflows support accuracy and success
Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness
Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions
Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued
$22k-31k yearly est. 3d ago
Customer Support Specialist
Insight Global
Service advisor job in Miami Lakes, FL
Required Skills & Experience
2+ years of work experience in Customer Support or Customer Service role
Strong Microsoft Office / Excel - VlookUps and Pivot Tables
Ability to work in a fast-paced environment managing multiple priorities
Strong verbal and written communication
Nice to Have Skills & Experience
Experience with Systems Applications and Processing (SAP)/ERP system
Aerospace industry experience
Data analytics experience
Job Description
Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies. This position is offering $21.91/hour.
$21.9 hourly 5d ago
Senior Customer Service Representative
Brightway Insurance 4.4
Service advisor job in Boca Raton, FL
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements.
Client Service & Support
Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions.
Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements.
Assist clients with policy changes, cancellations, reinstatements, and general account updates.
Review client accounts to ensure accuracy and identify gaps in coverage or service needs.
Policy Administration
Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation.
Support new business and renewal processes by gathering required information and preparing applications.
Verify policy accuracy, rating information, and carrier guidelines prior to final processing.
Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments.
Claims Support
Guide clients through the claims filing process and provide follow-up as needed.
Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates.
Team & Operational Support
Provide guidance and support to junior CSRs and team members.
Assist in workflow improvement, procedure updates, and best-practice implementation.
Maintain compliance with all state regulations, company policies, and carrier requirements.
Customer Experience & Retention
Build strong client relationships through responsive service and proactive communication.
Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions).
Support retention efforts by reviewing renewal options and assisting in remarketing when needed.
Required Qualifications
Valid Florida 4-40 Customer Representative License.
3-5+ years of customer service or account management experience in a Property & Casualty insurance environment.
Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology.
Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently, prioritize tasks, and manage high-volume workloads.
$33k-38k yearly est. 5d ago
Automotive Service Advisor-North Miami Mitsubishi
Auto Services Unlimited 4.4
Service advisor job in Miami, FL
ServiceAdvisor - Automotive Dealership (Experience Required)
We are seeking an experienced Spanish-English bilingual ServiceAdvisor to join our busy, high-volume dealership. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple repair orders efficiently.
Responsibilities:
Greet customers and accurately document their service needs
Communicate repair recommendations and updates clearly in English and Spanish
Coordinate with technicians to ensure timely completion of work
Maintain strong customer satisfaction and follow-up
WHAT WE OFFER:
Medical, Dental, and Vision Insurance
401(k) Savings Plan
Ongoing professional development
Family-friendly and inclusive culture
Career growth and internal promotions
Custom and competitive wage plans
RATE OF PAY:
Expected Rate of Pay: $75-$110k for the right, driven person
OUR EXPECTATIONS:
3-5 years ServiceAdvisor/Writer experience
Proficient with NNAnet
DealerTrack experience preferred
XTime experience preferred
A strong record of positive customer satisfaction results
Good organization skills and a friendly personality
Fantastic communication skills in English and Spanish
A professional personal appearance
A team-oriented and self-motivated attitude
The ability to work with little supervision
A clean driving record
$75k-110k yearly 33d ago
Express Service Advisor
Weston Volvo Cars 3.8
Service advisor job in Davie, FL
Weston Nissan, one of the largest and best Nissan dealerships in the country is looking to add a Express ServiceAdvisor to our team. This is a fantastic opportunity to join a great company which focuses on helping you grow both personally and professionally. Come work at a company where employee satisfaction and customer service come first because we know that happy employees lead to happy customers!
What We Offer:
Carry over your vacation and personal days, based on previous experience and longevity
Weekly pay
Health, dental and vision insurance
Continuous training programs
Team and Individual bonuses based on CSI
Sundays off for parts and service departments
Responsibilities:
Greet customers promptly
Obtains customer and vehicle information
Write up all items items as described by the customer
Determine and recommend needed maintenance based on age, mileage, and vehicle history
Prepare complete and accurate estimate of cost of repairs for labor and parts
Establish follow-up time and communicate it to the customer
Monitor the progress of each vehicle throughout the day, updating customers frequently
Verifiy that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to the customers
Qualifications:
Bilingual Spanish speaking candidates preferred
Knowledge of automobiles
Positive attitude
High volume mentality
CSI focused
$46k-75k yearly est. Auto-Apply 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Miami, FL
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$26k-33k yearly est. 2d ago
Customer Service
Sweet Sensations of Doral Beach
Service advisor job in Doral, FL
Hiring all positions, P/T, F/T, Assistant Managers, Managers
Responsibilities
Welcome guests as they arrive at the store and provide them with information about our products and/or services
Serve homemade ice cream and all other luxurious items we offer
Take Payment in exchange of item sold
Bag, box, and wrap purchased items
Identify prices of goods using memory or scanner
Complete transactions on the cash register and provide customers with the total bill, receipts and change
Process credit card payments
Perform duties of customer service representative
Assist in stocking shelves, rotating merchandise, and marking prices
Productionmake waffle cones, cookies, brownies, apples, cotton candy
Clean work area to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
$26k-34k yearly est. 60d+ ago
Service Dispatcher/Admin
Guardian Fueling Technologies LLC
Service advisor job in Hialeah, FL
Description:
Summary/Objective:
The dispatcher in the branch acts as a communication point for emergency and non-emergency calls that come into the branch. The dispatcher will receive requests, transmit messages, and track vehicles. This person must be primarily an excellent communicator and able to remain calm and composed, especially in critical situations. They must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Essential Job Functions:
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Receive and dispatch calls for service needs
Prioritize calls according to urgency and importance
Use radio, phone or computer to send technicians, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Demonstrate exceptional attention to detail and accuracy in communication and data entry, ensuring correct transposition of critical information such as ticket and purchase order numbers.
Requirements:
Required Experience:
Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (CAD)
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma or equivalent required
Work Environment:
This job operates in a warehouse branch environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position performs much of its work on the telephone (landline and cellular).
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position, M/F.
Travel:
No travel is expected for this position.
Required Education and Experience:
• High school diploma or GED required.
• Two years of previous experience preferred.
EEO Statement
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies' policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
GFT is a Drug-Free Workplace, and we proudly encourage military and veteran candidates to apply.
We offer Amazing Benefits! Paid Vacation, Paid Holidays, 401k Match and more.
To ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.
$26k-35k yearly est. 7d ago
Aerospace MRO Customer Service
Terrelonge Staffing
Service advisor job in North Miami, FL
Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients.
Key Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services.
Process orders, track shipments, and manage customer accounts to ensure satisfaction.
Coordinate with internal teams to ensure timely and accurate delivery of services.
Maintain detailed records of customer interactions and transactions.
Provide clients with regular updates on service status and any changes to their orders.
Qualifications:
Associate degree or equivalent experience in customer service or a related field.
2-4 years of experience in customer service within the aerospace industry.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in CRM software and Microsoft Office Suite.
$27k-36k yearly est. 60d+ ago
Service Dispatcher/Admin
Fastech-Fueling and Service Technologies, Inc. 3.4
Service advisor job in Hialeah, FL
Requirements
Required Experience:
Tech-savvy with knowledge of relevant methods (CAD)
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma or equivalent required
Work Environment:
This job operates in a warehouse branch environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position performs much of its work on the telephone (landline and cellular).
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position, M/F.
Travel:
No travel is expected for this position.
Required Education and Experience:
• High school diploma or GED required.
• Two years of previous experience preferred.
EEO Statement
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies' policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
GFT is a Drug-Free Workplace, and we proudly encourage military and veteran candidates to apply.
We offer Amazing Benefits! Paid Vacation, Paid Holidays, 401k Match and more.
To ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.
$25k-32k yearly est. 12d ago
Customer Service Dispatcher
Docs Plumbing
Service advisor job in Fort Lauderdale, FL
Job Description
Are you looking for an exciting opportunity to join a high-performance and forward-thinking organization? We are currently seeking a full-time Customer Service Dispatcher to join our energetic team at Docs Plumbing in Fort Lauderdale, FL.
WHY SHOULD YOU JOIN US?
What do we offer to really ensure that you have a thriving, successful career?
This position offers a competitive pay rate of $18-$22 an hour, depending on your experience. You will be given great benefits such as health, dental, Aflac, life insurance, and a simple IRA.
Join us today!
WHO ARE WE?
At Docs Plumbing, we're more than just plumbers; we're problem solvers and community builders. For nearly six decades, our family-owned company has been synonymous with reliability, integrity, and top-quality service. Our mission is simple: to ensure every customer's plumbing system runs smoothly. We value our employees as an essential part of our extended family, fostering a culture of support and growth.
WHAT ARE THE HOURS?
You will work from 7:30 am to 4:30 pm.
WHAT DOES YOUR DAY ENTAIL?
You will be responsible for answering incoming calls from our valued customers and providing them with exceptional service and support. Your role will involve dispatching our skilled technicians to various job sites, ensuring they arrive promptly and equipped with the necessary tools and equipment. Additionally, you will be responsible for reviewing and going over service tickets, ensuring that all information is accurate and complete before assigning tasks to our technicians.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
REQUIRED:
Dependability and being polite on the phone
Must be able to provide friendly customer service
PREFERRED:
Excellent organizational and time management skills
Analytical and problem-solving abilities
Written and verbal communication skills
Computer literacy
If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Job Posted by ApplicantPro
$18-22 hourly 18d ago
Customer Retention/Billing Specialist
Bob Wylin-State Farm Agency
Service advisor job in Boca Raton, FL
Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
Greet clients, answer phone calls, respond to emails, and handle client inquiries.
Manage schedules, book appointments, and maintain office supplies.
Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
Enter client information into the agency management system and update records as necessary.
Handle billing inquiries, process payments, follow up on overdue accounts.
Act as a liaison between clients and agents, ensuring clear and effective communication.
Assist in organizing marketing events, preparing promotional materials, and managing social media accounts.
Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters.
BENEFITS:
Monthly Bonuses based on performance
Opportunity for advancement
Paid time off
Health Insurance
Retirement Plan
Training & development
QUALIFICATIONS:
Must be able to obtain FL 4-40 Customer Representative License
Knowledge of Citizens and EasyLink a must.
Previous insurance experience preferred (State Farm)
Previous administrative or customer service experience, preferably in an insurance or financial services setting.
Proficiency in Microsoft Office Suite and familiarity with agency management software.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Friendly and professional demeanor with a strong focus on customer satisfaction.
High level of accuracy in data entry and document preparation.
Ability to work independently, handle client issues, and find effective resolutions.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$26k-34k yearly est. 25d ago
Service Consultant
The Watches of Switzerland Group 4.2
Service advisor job in Boca Raton, FL
Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.
Responsibilities
Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services.
Provide an exceptional client service experience by exceeding client expectations.
Obtain a firm understanding all watch functions and ability to teach others when necessary.
Measuring wrist sizes, changing straps and sizing bracelets.
Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue.
Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis.
Client outreach/follow up to ensure satisfaction of services and to promote further business.
Maintain organization of Aftercare area and toolkits as well as spare parts catalogue.
Monthly audit of repair tools.
Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients.
Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs.
Ensure a cohesive working relationship between Aftercare and other departments/boutiques
Ensure a strong and collaborative relationship with the Service Centers.
Respond to client queries by telephone or email within the agreed upon timeframe.
Oversee the client repairs process from beginning to end.
Handle and resolve client complaints with a sense of urgency.
Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department.
Assist the manager with general fulfilment duties.
Represent company and brand values.
Attend departmental meetings, represent the brand at interna external meetings and or trainings.
Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times.
Implement the Equal Opportunities policy into your daily activities whenever possible.
Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives.
Work in accordance with IT policies and to ensure all new systems and data are secure.
Other projects or tasks as assigned.
Knowledge and Skills
Preferred Experience
* Experience with luxury watches.
* Technical knowledge of timepieces and ability to change or size straps/bracelets
* Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
Required Skills
* Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
* Excellent project, planning, change and time management capabilities.
* Exceptional communication and interpersonal skills.
* IT literate.
* Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
* Results focused, understanding what is important to the business and to the client.
* Flexible/Adaptable to change.
Physical Requirements
Required to stand up for long periods of time
Ability to travel when required
Working Conditions and Environment
Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends
Documents
* Service Consultant (2).pdf (126.32 KB)
* Apply Now
$25k-32k yearly est. 25d ago
Service Dispatcher
Engineered Air 3.5
Service advisor job in Pompano Beach, FL
The Service Dispatcher reports to the Department Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Department Manager in achieving the applicable sections of the strategic plan. Benefits
Medical Insurance
Dental Insurance
401K retirement
Competitive Compensation
Year-Round Work
Drug Free Workplace
Initiative, integrity, and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include:
Assisting the Department Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job and the experience and capabilities of available technicians.
Maintaining a working relationship with account's to build the customer base.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Department Manager.
Performing related staff-level duties as directed by the Department Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field.
Basic knowledge of HVACR technology is a plus.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls.
Skill and ability to sell service jobs and service contracts, in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) driver's license.
Compensation: $16.00 - $19.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$16-19 hourly Auto-Apply 60d+ ago
Customer Retention Specialist - ACA Health Insurance (Licensed)
Better Health Plans
Service advisor job in Deerfield Beach, FL
Job Title
Customer Retention Specialist - ACA Health Insurance (Licensed)
We are seeking a motivated, licensed Customer Retention Specialist to support and retain our Affordable Care Act (ACA) health insurance book of business. This role focuses on building strong relationships with existing policyholders, proactively addressing their needs, and ensuring they maintain the right coverage year after year.
Join a fun, high-energy working environment!
You must hold an active Health Insurance License to be considered for this position.
Key Responsibilities
Policyholder Retention & Support
Make outbound and receive inbound calls to existing ACA members to review their coverage and encourage policy retention.
Conduct annual and periodic coverage reviews with customers to ensure plans still meet their needs and budget.
Proactively identify customers at risk of cancelling or lapsing and provide solutions to retain their business.
Educate members on plan benefits, networks, and basic ACA concepts (premium tax credits, cost-sharing reductions, etc.) without providing tax or legal advice.
Enrollment & Renewal Assistance
Assist customers with ACA renewals, plan changes, and updates during Open Enrollment and Special Enrollment Periods.
Verify and update customer information to maintain accurate records (income, household size, contact details, etc.).
Help members understand important deadlines and the impact of changes on their coverage and subsidies.
Compliance & Documentation
Follow all CMS, marketplace, and state regulatory guidelines for ACA enrollments and member communications.
Accurately document all customer interactions, retention efforts, and outcomes in the CRM and/or agency management system.
Protect customer privacy and handle all PHI and PII in compliance with HIPAA and company policies.
Collaboration & Performance
Work closely with sales, service, and operations teams to ensure a smooth customer experience.
Meet or exceed retention, call quality, and productivity targets.
Provide feedback and insights on customer trends, common issues, and opportunities for process improvement.
Qualifications
Required
Active Health Insurance Producer License in [State] (or ability to obtain prior to start date).
1-2+ years of experience in customer service, account management, or retention, preferably in health insurance or financial services.
Working knowledge of ACA individual and family plans (on- and off-exchange), or strong willingness to learn quickly.
Strong verbal and written communication skills, with a professional and empathetic phone presence.
Ability to explain complex information in simple, clear language.
Comfortable working with call metrics, KPIs, and performance goals.
Proficiency with basic computer applications and CRM or agency management systems.
Preferred
Prior experience working with ACA enrollments on Healthcare.gov or a state-based marketplace.
Experience in a call center or high-volume customer contact environment.
Bilingual (e.g., English/Spanish) a strong plus.
Core Competencies
Customer Focus: Genuinely cares about helping people maintain appropriate coverage.
Persuasion & Retention Skills: Able to address concerns, handle objections, and present alternatives that keep customers insured.
Detail-Oriented: Accurate with data entry, documentation, and compliance steps.
Problem-Solving: Quickly identifies issues and offers practical solutions.
Resilience: Stays positive and professional when dealing with upset or anxious customers.
Team Player: Collaborates well with colleagues and supports team goals.
Work Environment & Schedule
Monday - Friday 9am - 6pm
Full-time position; extended hours and overtime may be required during peak periods such as Open Enrollment.
Pay
Base of $700 week + commission. $1000+ per week.
How much does a service advisor earn in Miami, FL?
The average service advisor in Miami, FL earns between $28,000 and $83,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Miami, FL
$48,000
What are the biggest employers of Service Advisors in Miami, FL?
The biggest employers of Service Advisors in Miami, FL are: