Customer Service Specialist
Service advisor job in Edmond, OK
Temporary Customer Service Specialist
Compensation: $20/hour, depending on experience
Inceed has partnered with a great company to help find a skilled Customer Service Specialist to join their team until March 2026!
Join an innovative team focused on electronic banking services. This role is essential to managing online banking and vendor relationships. The opportunity is open due to increased demand for electronic services. Be part of a dynamic environment where your skills will make a difference!
Key Responsibilities & Duties:
Manage online banking and electronic service functions
Assist borrowers and branches with password resets
Build and approve new vendors within management framework
Post reports for online banking and vendor management
Provide excellent customer service to borrowers and branches
Required Qualifications & Experience:
1-2 years of customer service experience
Proficient in Microsoft Office Suite
Strong communication skills
Ability to conduct data entry and type efficiently
Nice to Have Skills & Experience:
Online cash management skills
Familiarity with electronic banking products
Knowledge of ACH rules and regulations
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Customer Service Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Support Representative
Service advisor job in Oklahoma City, OK
Must Haves:
Basic computer skills - Understanding of Microsoft Office Suite
2+ years of Customer Service experience and/or Sales experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Plusses:
Retail experience
Microsoft Excel
Logistics experience/supply chain experience
Experience with FedEx, UPS, USPS, etc.
Day to Day:
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.
Reservations Agent
Service advisor job in Oklahoma City, OK
Role: Reservations Agent/ Call Center Agent / Customer Service Representative (Reservation / Travel)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Training Pay Structure
Training Period: $16.00/hr
Post-Training: Increase to $17.00/hr
After 90 Days of Employment: Increase to $17.50/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Client Relationship Specialist- Oklahoma City, OK
Service advisor job in Oklahoma City, OK
Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
To read more about our client offerings visit: Charles Schwab - Investor Services
What you have
Required Qualifications:
1+ years of Client/Customer Service experience
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Service Advisor
Service advisor job in Stillwater, OK
Join the team at Direct Discount Tire as a Service Advisor and become a key part of a welcoming and energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude.
Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, were searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.
Essential Functions
Promptly meet and greet every service customer in a friendly and courteous manner.
Listen to customers' reasons for bringing their vehicle to the service department.
Provide logical diagnostic services or repairs to address customers' concerns.
Provide accurate estimates for all recommended services or repairs.
Maintain open communication with technicians and the shop foreman regarding job status updates.
Handle minor customer complaints and misunderstandings with courtesy and tact, without exacerbating the issues.
Make policy adjustments within the guidelines and budgets established by management.
Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
Write and complete work orders, explain the work done to the customer, and collect payments.
Strive to ensure that every customer is delighted with the level of service the shop offers.
Provide superior customer service at all times.
Make yourself available for and complete all required and additional training offered by the Company.
Perform other duties as required by management.
Adhere to company policies and legal regulations at all times when conducting business.
Requirements:
Customer Service background
Automotive background
Able to stand for long periods
Ability to work with computer system
Learn Tiremaster program
Compensation details: 16-18 Hourly Wage
PIbe06e38c62db-31181-38984377
Service Advisor
Service advisor job in Oklahoma City, OK
Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.
The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.
Essential Functions
Promptly meet and greet every service customer in a friendly and courteous manner.
Listen to customers' reasons for bringing their vehicle to the service department.
Offer logical diagnostic services or repairs to satisfy the customers' concerns.
Provide accurate estimates for all the services or repairs recommended.
Maintain open communication with technicians and the shop foreman regarding job status updates.
Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
Make policy adjustments within the guidelines and budgets established by management.
Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
Write and complete work orders, explain the work done to the customer, and collect payments.
Strive to ensure that every customer is very satisfied with the level of service the shop offers.
Provide superior customer service at all times.
Make yourself available for and complete all required and additional training the Company offers.
Perform other duties as required by management.
Adhere to company policies and legal regulations at all times when conducting business.
Customer Service background
Automotive background
Strong phone skills
Able to stand for long periods
Ability to work with a computer system
Learn the Tiremaster program
Compensation details: 18-20 Hourly Wage
PId17938aec743-31181-39243785
CSA Representative - TVC Pro - Driver
Service advisor job in Oklahoma City, OK
TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits:
*
Fuel Your Growth with Love's - company funded tuition assistance
* Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
Welcome to TVC Pro Driver: The CSA Representative will be responsible for opening Data Q challenge cases and monitoring the progress of those cases. Representative will also be responsible for contacting courts for final dispositions to help aid in the challenges. The representative will also be responsible for creating Data Reviews for large and small fleets to help maintain their safety score.
Job Functions:
Provide the best possible customer service for members, attorneys, and associates by processing documents correctly
Obtain specific information from legal documentation and input it into the computer system
Properly complete various forms of paperwork
Precisely note member files in the computer system
Perform DataQ challenges
Create closing letters
Create Data Reviews
Clearly communicate with Fleet Safety Directors and other personnel
Communicate with courts, officers, and investigators as necessary
Maintain proper records of attendance by correctly using the Paycom system
All other duties as assigned and required
Experience and Qualifications:
High School Diploma (or GED) required
2 years office environment preferred
Must be able to type at least 35 WPM
Must be able to operate a computer, use the internet and be familiar with 10-key
Familiarity with Microsoft Office
Excellent verbal and written (both typed and handwritten) communication
Highly self-motivated and results oriented
Ability to perform in a high-energy, dynamic and team-oriented environment
Required to sit for extended periods of time at a desk
Location:
In office: 14313 N. May Avenue, Oklahoma City, Ok, 73134
Work Schedule:
Monday- Friday 8-5. Schedule is flexible.
Remote with one in-office day each month
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Corporate
Service Advisor
Service advisor job in Edmond, OK
Job Details 14205 BROADWAY EXT - EDMOND, OK Kalidy Kia - Edmond, OK Full Time Not Specified Negligible Any AutomotiveDescription
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Handles customer complaints.
Schedules service appointments.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Keeps service department forms, menus and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Qualifications
Education/Experience
high school diploma or equivalent
Minimum two years of automotive service advisor experience
Benefits
Paid vacation and sick after one year of employment
Health, dental, and vision
CUSTOMER SUPPORT-SHOWROOM CONSULTANT
Service advisor job in Edmond, OK
Job DescriptionDescription:
We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence.
Key Responsibilities:
Greet and assist customers upon arrival at the showroom.
Help customers select bathtubs and bathroom fixtures based on their needs and preferences.
Provide product knowledge and recommendations to enhance customer experience.
Process orders accurately and efficiently.
Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support.
Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses.
Provide professional and consistent service whether interacting in person, over the phone, or online.
Maintain a clean, organized, and welcoming showroom environment.
Work collaboratively with the sales and operations teams to ensure seamless service.
Handle any additional customer service or administrative duties as needed.
Requirements:
Qualifications & Skills:
Customer-focused, friendly, and confident demeanor.
Strong communication skills (both written and verbal).
Ability to engage customers and guide them through product selections.
Strong attention to detail and organizational skills.
Basic computer proficiency and comfort using email and phone systems.
Prior customer-facing experience preferred.
Ability to manage multiple priorities and provide excellent service across different channels.
Professional presence and positive attitude.
Service Advisor
Service advisor job in Oklahoma City, OK
Expectations General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
QualificationsOther
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical RequirementsSurroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Service Advisor
Service advisor job in Oklahoma City, OK
Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Service Advisor Job Duties:
The job duties of an Auto Service Advisor may include:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
Auto-ApplyRV Service Advisor
Service advisor job in Oklahoma City, OK
Full-time Description
Essential Duties and Responsibilities: (Include the following but not limited to)
Work with customer and technician base to identify required maintenance.
Advises customers on necessary/suggested services.
Offers additional services and repairs to customers.
Computes the cost of replacement parts and labor to restore vehicle to condition specified by the customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to the customer.
Coordinate check-in times for service customers.
Meets dealership's standards for repair/order production.
Finalizes repair order.
Conducts active delivery with the customer.
Collects payment for repair invoice.
Service Advisor
Service advisor job in Oklahoma City, OK
Join one of Oklahoma's premier dealership groups, Ted Moore Auto Group, as a Service Advisor. Your job will be to help advise customers on the available parts and service options when their vehicles need repairs. We're counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Automotive Service Drive Assistant Job Duties:
Learn the basic operations of the Service Department
Work closely with supervisor and Service Advisors to provide optimum customer service
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Auto-ApplyService Advisor
Service advisor job in Oklahoma City, OK
Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Service Advisor Duties Include but are not limited to:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
Auto-ApplyFranchise Service Consultant
Service advisor job in Oklahoma City, OK
Job Details Corporate Headquarters - Oklahoma City, OKDescription
This position requires a high level of discretion and independent judgment. The FSR will take a high volume of telephone calls daily and must accurately answer and advise franchise offices on topics covering all aspects of the business. The FSR's responses will have a direct effect on each franchise's operations, profit and loss, legal compliance and reputation, and community standing. The FSR must ask probing questions to accurately determine the scope and nature of any problem, and then research, coach, train, and assert that solution as needed.
While support from other departments is available, the Assistance Center is expected to identify and resolve issues confronting our offices and employees. Despite comprehensive policies and procedures set for the franchise businesses, the FSR must recognize that unforeseen situations will arise daily. Because of this, the FSR is delegated authority as a
de facto
manager to direct the franchise and, where necessary, correct franchise actions. The FSR must often exercise this authority absent specific direction or existing policy, operating from an understanding of the business.
Position Requirements
Because of the self-directing and independent nature of the job, this position requires extensive training and orientation. This process lasts for at least 12 weeks, primarily consisting of one-on-one sessions with team members. It begins with exposure to a vast array of issues and potential problems and grows increasingly detailed as the mentor tests each aspect of the prospective FSR's knowledge, work demeanor, and judgment. Additional orientation includes two weeks of new owner training and one week working in a franchise office.
Prior experience in business-to-business customer service or relationship management is a plus. Preferred characteristics include Diplomatic management skills; an attitude of dedicated service; working well in a team; outstanding work ethic; professional appearance; comfort with a constantly changing environment; good independent problem-solving skills; excellent communication; skilled multi-tasking; a detail-oriented approach; and success handling fast-paced/high-stress situations. A high school diploma is required, and College education is preferred.
Essential Functions
The FSR must become an expert at all aspects of the franchise and its operations. This knowledge forms the basis for skillfully managing issues faced by the franchises. These knowledge/task areas include, but are not limited to:
Payroll Operations: Manage office adherence to federal and state wage-and-hour laws and ensure the office is using best payroll practices. Frequent expertise required includes assisting the franchise in auditing payrolls for accuracy, correcting and untangling payroll errors, exporting payroll files and printing payroll checks. The FSR will confront a wide range of complex payroll issues, some made even more complicated by erroneous efforts to fix the original problem. The FSR must be able to use a forensic approach to identify errors and correct them.
Human Resources: The FSR must be able to advise and correct franchises' practices concerning the selection and hiring of associates, use of drug tests and background checks, and write proper documentation to avoid discrimination and liability. The FSR will also apply knowledge of Federal and State employment laws to circumstances and situations, including sexual harassment issues, FLSA, Civil Rights, ADA, FMLA, lunch/break times, etc. The FSR must be skilled in researching new or unusual situations.
Sales: Achieve expert proficiency and competence to coach franchisees/staff on the sales process, including establishing acceptable pricing (bill rates, payroll burden, and GM), documenting and tracking sales contacts, and matching Express solutions to client needs. The FSR will help manage challenges with clients and will direct franchises away from high-risk prospects. Some time will be spent coaching how to most effectively use sales and marketing materials.
Franchise Accounting: The FSR will have a primary role in the management of atypical check issues, such as lost or stolen checks, netting negative checks, and stops, flags, and reissue events. Some time will be spent researching employer state and federal tax laws. The FSR will help franchise owners understand and use the sales analysis and business analysis reports; research and manage correction or updating of garnishment and wage assignment issues; and coordinate the issuing of refunds when necessary.
Technical Support: Determine if the caller's challenge is truly a hardware issue; if not, the FSR will help resolve computer use issues, including access violation errors, addition of user profiles to workstations, and other user challenges. The FSR must have thorough knowledge of e-mail, spreadsheets, slide presentations, and proprietary programs, and be able to explain features and troubleshoot accordingly. Hardware and technical issues will be logged and forwarded to the first available technician. The FSR should also be alerted to call patterns that may indicate a system-wide or area trend.
Accounts Receivable: The FSR must be able to retrieve and interpret aging reports and explain transactions. The FSR will assist the franchise in write-offs, and deletion of incorrect direct hire invoices, and should be able to use the E1 system to identify client payment activity. The FSR must use independent judgment to determine whether to approve a credit memo, unsatisfactory work adjustment, and other transactions desired by the franchise.
Benefits: The FSR must advise and educate on vacation/holiday availability, associate benefit eligibility, provisions of the insurance/401K/ scholarship/etc., enrollment procedures, enrollment deadlines, cancellation procedures, insurance premium deductions, claims processing, COBRA eligibility, and on-line reports and forms.
Sales/Marketing: Must be able to explain and promote all contests, campaigns, events and marketing initiatives. The FSR will direct franchises to appropriate sales and marketing materials and explain their use. The FSR must keep up with the regular newsletters and the topics in them. Periodically the FSR will assist at ILC and Summit meetings upon request. The FSR must also track franchise successes and contact the offices to celebrate achievements.
Risk: The FSR takes on a key role in helping franchises minimize risk in all areas. He/she must be able to direct a franchise through the worker's compensation claim process, be alert for opportunities to place injured workers on light duty assignments, and be aware of positions that may incur greater risk than is acceptable. The FSR will know how to calculate rate costs; be able to explain bonding and recognize liability issues, and direct a franchise how to avoid unemployment claims with practices and documentation.
Franchise Development: ISO certification is a high priority for Express Services, and by extension the FSR is a fundamental part of preserving that certification. As a result, the FSR is grounded in a complete understanding of the application process, Procedures Manual, Franchisee Handbook, FastFinder, Social Security Number verification procedures, and more. In addition, the FSR must be prepared for regular and ongoing training on any new processes and products.
Express University/Training: Achieve expert proficiency and competence to instruct the franchisee/staff on the following: registration process, development plans, and certifications. Reset passwords or accounts at user's request. Address all operational, conceptual and technical questions such as: basic usage instruction, questions concerning validity of the course content, and internet browser settings.
Reports: - Provide weekly, monthly, quarterly, yearly AS/400 reports as requested by offices for continued service to their clients. The FSR must be knowledgeable on the wide array of reports available and be creative in finding ways to meet franchise information needs. The FSR must also be mindful and exercise discretion concerning who is an appropriate recipient of sensitive report information.
Programs/Vendors: The FSR must be able to train and recommend uses for any and all 3
rd
party vendor products, including but not limited to: ProveIt, Job Boards, Exact Target, Call Em All, etc.
Outgoing Calls: Regularly and as needed to follow-up with questions, research and individual assistance. Regular contact to offices to coach daily activities, support our processes and motivate the performance of the franchisees and staff. Acknowledge the offices when they reach all-time highs in hours/clients, when they achieve Circle status, when it is their birthday and when it is the anniversary of the office opening.
Oversight/Auditing: - Throughout the course of daily work, the FSR is responsible for noticing and investigating aberrant/anomalous transactions and data. Routine franchise inquiries can sometimes reveal poor or improper transactions, errors, or even violations of Express policies or law. The FSR must be alert for such issues, be able to identify and evaluate errors and problems, and counsel and direct franchise to correct those issues.
Policy/Process Assessments and Updates: - The FSR must be able to identify when circumstances require alterations to existing policies, or the creation of new policies to accommodate new developments. The FSR will be called upon to craft policies and training, either individually or as part of a team.
Working Conditions
Sits for extended periods of time.
Answer incoming phone calls and intermittently make outgoing calls.
Frequently required to use arms and hands to use personal computer and other office equipment and to reach, handle and hand-carry materials.
Occasional high stress due to multi-tasking and demanding customer service environment.
Read from text materials, computer monitor, and other sources as required in an office environment.
Customer Service Professional
Service advisor job in Edmond, OK
Job DescriptionBenefits/Perks
Flexible Schedules
Competitive Compensation
Careers Growth Opportunities
For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work.
We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value.
Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Job Summary
Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads.
Responsibilities
Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail.
Qualifications
A high school diploma or general education degree (GED) required
Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
Minimum typing skills 45 WPM.
Professional Services Veterinarian Tulsa OK
Service advisor job in Oklahoma City, OK
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This position can be based in Tulsa or Oklahoma City, OK
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in Tulsa or Oklahoma City, OK
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
Auto-ApplyCustodial Services Specialist (Oklahoma City, Ok)
Service advisor job in Oklahoma City, OK
START YOUR CAREER WHILE SAVING LIVES
Pay: $14.00-$17.00 an hour based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!
Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday
Hours: 9:00 a.m. to 6:00 p.m.
Position:
The Custodial Services Specialist is responsible for the performance of Environmental services required in the care of Our Blood Institute facilities.
Qualifications:
Several years of hands-on housekeeping experience, preferably in a medical setting
Excellent customer service skills
Must be dependable, responsible, honest, fair and be able to perform under stress
Good communication skills; both oral and written
Primary Responsibilities:
Maintain the cleanliness of assigned OBI facilities
Perform Environmental Services, to including but not limited to, cleaning restrooms, Cleaning common areas, dusting offices, and cleaning break rooms
Perform tasks associated with the work order requests as assigned by the supervisor
Emptying waste containers (including bio-hazardous waste)
Operate Housekeeping Equipment (Buffers, Hard Floor & Carpet Machines)
Shampoo carpets and maintain all other floors
Perform all other duties as assigned
Click the link below to learn fun facts about working for Our Blood Institute!
*********************************************************
Service Writer
Service advisor job in Yukon, OK
SERVICE WRITER - $18/hr
Monday - Friday 7:30am - 5:00pm
Exceptional verbal and written communication skills.
Must be computer literate with adequate skills in Microsoft Office Applications (Excel, Word, Outlook, etc.)
10 key and internet-based systems. Karmak Fusion service system experience a plus.
Must be able to answer phones and take messages in a professional manner.
Must be able to handle and interact with customers, vendors and co-workers on a professional basis.
Must have some experience with trailers, repair estimates, and Karmak
Perform other duties as required or assigned.
Service Writer
Service advisor job in Stillwater, OK
We're hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We're counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Automotive Service Advisor Job Duties:
The job duties of an Auto Service Advisor may include:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
Auto-Apply