Requirements Valid and clean driver's license Experience as a ServiceAdvisor This is a fast-paced shop that is busy and growing. There are opportunities to advance and grow your career. You will be part of a team that is focused on customer satisfaction as well as employee satisfaction. Please contact Mark Leslie, Service Director by email.
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We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
"Florida Drug-Free Workplace: Pre-employment Drug Testing"
$36k-64k yearly est. 5d ago
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Service Advisor
Autonation, Inc. 4.0
Service advisor job in Fort Lauderdale, FL
As a ServiceAdvisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview
Working in our state of the art service departments, the ServiceAdvisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.
What Will I Do Every Day?
* Set, confirm and prepare for appointments with customers so they can have a great service experience
* Meet or exceed targeted sales goals & the targeted customer satisfaction index
* Greet customers in a friendly manner when they arrive
* Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
* Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
* Produce repair orders for customers, including cost and time estimates, with full transparency
* Communicate frequently with technicians and parts associates to ensure timely completion of work
* Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
* Follow up with customers to ensure satisfaction
* Gain superior product knowledge to effectively help customers
* Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
* High school diploma or equivalent
* Proven ability to provide an exceptional customer experience
* Ability to set and achieve targeted goals
* Prior sales experience preferred but not required
* Demonstrated communication, consultative, interpersonal and organizational skills
* The willingness to follow up with customers
* Experience and desire to work with technology
* Valid in-state driver's license and an acceptable, safe driving record
Exciting Benefits and Perks Await You:
* Competitive compensation and 401k matching
* Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
* Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
* Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
* Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
$34k-55k yearly est. 1d ago
Service Advisor
Bomnin Chevrolet Dadeland
Service advisor job in Miami Springs, FL
About the Organization Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.
At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.
In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.
We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title: ServiceAdvisor
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The ServiceAdvisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
Greet and assist customers and associates professionally and courteously.
Gather vehicle information, service history, and customer concerns.
Schedule service appointments.
Keep customers informed about the status of their vehicles and any recommended services.
Repair Order Generation:
Generate accurate repair orders.
Document vehicle information, services requested, and necessary parts.
Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
Maintain organized repair order records.
Communication and Coordination:
Communicate effectively with the service department, parts department, and other internal teams.
Coordinate workflow with technicians and serviceadvisors for efficient service delivery.
Assist with vehicle check-ins and check-outs as needed.
Quality Control:
Perform quality checks on completed work to ensure it meets dealership standards.
Verify that all work performed aligns with the repair order and customer expectations.
Address any discrepancies or concerns promptly.
Administrative Support:
Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
Maintain organized records of service appointments, repair orders, and customer information.
Position Requirements
Requirements:
High school diploma or equivalent.
Previous experience in a serviceadvisor role is preferred.
Strong computer skills and proficiency in using dealership-specific software.
Detail-oriented with excellent organizational skills.
Effective communication skills.
Ability to work in a fast-paced dealership environment.
Bilingual in English and Spanish is preferred but not required.
Willingness to take a Skill Evaluation Pre-Employment Assessment.
Physical Demands:
The ServiceAdvisor should be capable of performing typical office tasks, including standing, walking, sitting, lifting, and carrying. They should have good vision, hearing, and communication skills and be able to move around the service department and customer areas as needed.
Work Environment:
The ServiceAdvisor primarily works within the service department of Bomnin Automotive. This role involves frequent interaction with customers and various weather conditions, such as rain, heat, and cold, when interacting with customers and vehicles.
Other Duties:
Please note that this job description is not exhaustive, and other duties may be assigned as needed by the Service Manager/Director or Service Operations Director.
At-Will Employment:
Employment with Bomnin Automotive is at-will, which means either the associate or the company can terminate the employment relationship at any time, with or without cause and with or without notice.
Equal Opportunity Employer:
Bomnin Automotive is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
Full-Time/Part-Time
Full-Time
Location
Bomnin Doral-S, LLC
This position is currently accepting applications.
$36k-64k yearly est. 5d ago
Bilingual Customer Service Rep (English/Spanish)
Automatic Data Processing, Inc. 4.7
Service advisor job in Miami Springs, FL
ADP is hiring bilingual Associate Client Support Consultants. This position is hybrid - working 3 days in the Miami office and 2 days from home each week. Are you ready to join a company offering career advancement opportunities throughout your caree Customer Service, English, Spanish, Bilingual, Client Support, Service, Retail
$25k-34k yearly est. 4d ago
Client Services Associate
Ascendo 4.3
Service advisor job in Miami, FL
Dynamic Client Service Associate | Amazing Growth Potential & Competitive Pay Ascendo is excited to present this opportunity in the Wealth Management industry. This is a fantastic chance to join a boutique firm on an upward trajectory that prioritizes a high-touch, human-centered approach to financial planning. We are seeking a dedicated professional who thrives in a supportive culture and can balance technical precision with genuine empathy. The ideal candidate brings a robust background in navigating custodial platforms and possesses a fluent understanding of financial concepts such as Roth Conversions, IRA Rollovers, and Trust structures to hit the ground running.
Responsibilities
Act as the primary point of contact for major custodians and third-party providers to resolve operational inquiries.
Manage the full lifecycle of client requests including account openings, money movement, and journals.
Maintain accurate client data within CRM systems to ensure a reliable source of information for the team.
Collaborate with compliance leadership to assist with account reviews and necessary regulatory action items.
Coordinate advisor calendars and prepare essential materials for client review meetings.
Facilitate clear communication regarding transaction status to keep both clients and advisors fully informed.
Qualifications
Strong understanding of investment vehicles, retirement plans, and trust nuances.
Proven experience working within an RIA or financial services environment.
Exceptional organizational skills with the ability to create and follow repeatable processes.
Proficiency with digital record-keeping and adherence to industry compliance standards.
Experience utilizing financial planning software and CRM tools to support operations.
Ability to handle sensitive information with the highest level of integrity and care.
Benefits
Comprehensive medical, dental, and vision coverage options.
Employer-sponsored retirement plan with company contributions.
Clear pathways for career advancement into leadership or advisory tracks.
Generous and flexible paid time off policy.
ALL RESUMES RECEIVED WILL REMAIN HIGHLY CONFIDENTIAL AND NOT RELEASED TO ANYONE WITHOUT YOUR CONSENT.
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
Daniel Longman
$34k-43k yearly est. 5d ago
Client Relationship Representative
Alphabe Insight Inc.
Service advisor job in Miami Springs, FL
About Us At Every Word Code, we are dedicated to delivering innovative communication and technology solutions that connect people and businesses with precision and purpose. Our team thrives on creativity, collaboration, and excellence-transforming complex challenges into streamlined experiences. We believe in empowering our employees through growth, mentorship, and a culture built on integrity and success.
Job Description
We are seeking a Client Relationship Representative to join our Miami team. The ideal candidate will serve as the main point of contact for our clients, ensuring satisfaction, trust, and long-term collaboration. This role requires a balance of professionalism, empathy, and strategic thinking to maintain meaningful partnerships and deliver exceptional client experiences.
Responsibilities
Build and nurture strong relationships with new and existing clients.
Act as the primary liaison between clients and internal departments.
Understand client goals to provide tailored solutions and proactive support.
Ensure timely follow-up on client requests and maintain accurate records.
Identify opportunities to enhance service delivery and client satisfaction.
Collaborate with cross-functional teams to deliver exceptional results.
Qualifications
Qualifications
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Professional demeanor with a client-first mindset.
Ability to manage multiple priorities and meet deadlines.
Driven, reliable, and adaptable in a dynamic environment.
Additional Information
Benefits
Competitive salary ($56,000-$59,000 annually).
Growth and career advancement opportunities.
Supportive and collaborative work environment.
Comprehensive training and ongoing development programs.
Health and wellness initiatives.
Full-time position with consistent schedule and stability.
$56k-59k yearly 5d ago
Customer Service Associate
Raising Cane's 4.5
Service advisor job in Miami, FL
Starting hiring pay at: $$15
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off*
Closed for all major holidays**
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
$15 hourly 5d ago
Customer Service Representative (English/Spanish)
5Th HQ
Service advisor job in Davie, FL
5th HQ -
Are you a people person who loves helping others and thrives in a fast-paced environment? We're looking for a friendly and proactive Bilingual Customer Service Representative to join our team! In this role, you'll be the voice of our company, providing top-notch support to our customers in both English and Spanish. If you're passionate about customer service, enjoy solving problems, and want to make a real impact, we'd love to meet you!
What You'll Do:
Provide exceptional service and support to customers via phone, email, and chat in both English and Spanish.
Resolve inquiries, troubleshoot issues, and offer solutions to ensure customer satisfaction.
Accurately log all customer interactions and update information in our system.
Collaborate with team members to provide efficient and seamless support.
Educate customers on our products and services to help them make the most of our offerings.
What We're Looking For:
Bilingual (English/Spanish) with excellent written and verbal communication skills.
Customer-focused with strong problem-solving skills and a positive attitude.
Previous customer service experience preferred, but we're willing to train the right person!
Ability to work in a fast-paced environment and adapt to changing priorities.
Proficiency in basic computer applications and a willingness to learn new software.
What We Offer:
Competitive hourly rate.
Comprehensive benefits package including health, dental, and vision insurance.
Paid time off and holiday pay.
A supportive team environment with opportunities for growth and advancement.
Ongoing training and professional development to enhance your skills.
Why Join Us?
We believe in creating a positive work culture where employees feel valued, appreciated, and part of a team. If you're ready to take your customer service skills to the next level and work in a company that truly cares about its employees and customers, apply today!
$23k-31k yearly est. 5d ago
Customer Service Ambassador
ABM 4.2
Service advisor job in Miami, FL
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes.
For more information, visit ***********
Perform a combination of clerical tasks to support office, business, or administrative operations by performing the following duties. Our employees must be well-groomed, helpful, and patient and enjoy working with others. We are looking for staff to work Full Time and Part Time, All Shifts Available, 7 Days a week.
$27k-36k yearly est. 2d ago
Client Specialist III
Amerant Bancorp Inc.
Service advisor job in Miami, FL
The Client Specialist III position is responsible for assisting Relationship Managers, Portfolio Officers, and Managers with the overall administrative functions and responsibilities of developing and maintaining a portfolio of commercial loans and accounts, while enhancing the customer experience with servicing their needs within that portfolio (services, deposits, loans, etc.).
Duties and responsibilities include:
Work closely with Relationship Managers and Portfolio Officers and facilitate loan processing and other general service requests: a) Resolve customer inquiries and service requests with accounts and loans; b) prepares account maintenance forms; c) process loan payments/debit instructions; d) receives and forwards loan documents to support areas for processing pay-off, estoppel requests and satisfaction of mortgages; e) Collects fees for 3rd party services; f) Notifies customer of renewal status due and provides list of required financial information; and g) prepare reports and monitor overdrafts;
Assist Relationship Managers and Portfolio Officers in conducting the customer "onboarding" efforts, including any ongoing servicing items, such as: a) Ensure auto debit is set up; b) Ensure real estate tax and insurance escrow (if applicable) is properly set up; c) Engage Treasury Management Department to set up bank's treasury products (Online Banking, Remote Deposit Capture, etc.) for the customer. This includes general overall support when necessary with loan closings and interaction with the customer, if/when necessary;
Gather/review corresponding loan/credit documentation pre and post closing and to prepare all required forms, legal searches conducted via Internet access, update credit files and prepare all corresponding checklists, etc.;
Responsible for opening depository accounts and maintenance, which includes proper processing and collection of related forms and documents;
Perform common administrative tasks and handle both internal and external correspondences such as answering phone calls and emails within a timely manner. This includes preparing FedEx mailings, obtaining stamps or signature, tickets, and internal transfer requests. This may include scheduling and coordination of Relationship Manager, Portfolio Officers, and/or other Manager functions and tasks to assure smooth operational flow;
Upload and clear tracking exceptions such as site visit reports, annual reviews, financial reports, etc. to maintain asset quality;
Monitor and manage overdrafts and past-due reports, which may include calling the customers;
Confirm wire(s) with customers, pursuant to fraud alert notifications, where applicable;
Prepare minimum balance covenant certificates;
Prepare the BSA/compliance package for internal review. This includes organizing, collection, and review of all formation documents, including but not limited to operating agreements, partnership agreements, good standings, articles of incorporation/organization, certificate of formation, copies of trusts, pertaining to each and all entities included in the organization chart of the customer. This involves assisting Relationship Managers and Portfolio Officers with the investigation of BSA issues;
Organize detailed Organization Chart either provided or prepared along with preparing Adverse Media and Lexis Nexis;
Review post-closing loan documentation collection and verification to maintain adequate quality controls;
Process invoices from vendors and retrieve proper approvals to submit to accounts payable. Follow up with accounts payable to ensure that payment to vendors have been issued.
Minimum Education and/or Certifications Requirements:
Bachelor's Degree required or pursuing a Bachelor's degree
Formal credit training is a plus
Minimum Work Experience Requirements:
3+ years of experience as a Lending Administrative Assistant
Technical and/or Other Essential Knowledge:
Banking regulations, loan documentation including mortgages. Basic analyzing Financial Statement knowledge
Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint
$27k-50k yearly est. 5d ago
Client Specialist III
Amerant
Service advisor job in Miami, FL
The Client Specialist III position is responsible for assisting Relationship Managers, Portfolio Officers, and Managers with the overall administrative functions and responsibilities of developing and maintaining a portfolio of commercial loans and accounts, while enhancing the customer experience with servicing their needs within that portfolio (services, deposits, loans, etc.).
Duties and responsibilities include:
Work closely with Relationship Managers and Portfolio Officers and facilitate loan processing and other general service requests: a) Resolve customer inquiries and service requests with accounts and loans; b) prepares account maintenance forms; c) process loan payments/debit instructions; d) receives and forwards loan documents to support areas for processing pay-off, estoppel requests and satisfaction of mortgages; e) Collects fees for 3rd party services; f) Notifies customer of renewal status due and provides list of required financial information; and g) prepare reports and monitor overdrafts;
Assist Relationship Managers and Portfolio Officers in conducting the customer "onboarding" efforts, including any ongoing servicing items, such as: a) Ensure auto debit is set up; b) Ensure real estate tax and insurance escrow (if applicable) is properly set up; c) Engage Treasury Management Department to set up bank's treasury products (Online Banking, Remote Deposit Capture, etc.) for the customer. This includes general overall support when necessary with loan closings and interaction with the customer, if/when necessary;
Gather/review corresponding loan/credit documentation pre and post closing and to prepare all required forms, legal searches conducted via Internet access, update credit files and prepare all corresponding checklists, etc.;
Responsible for opening depository accounts and maintenance, which includes proper processing and collection of related forms and documents;
Perform common administrative tasks and handle both internal and external correspondences such as answering phone calls and emails within a timely manner. This includes preparing FedEx mailings, obtaining stamps or signature, tickets, and internal transfer requests. This may include scheduling and coordination of Relationship Manager, Portfolio Officers, and/or other Manager functions and tasks to assure smooth operational flow;
Upload and clear tracking exceptions such as site visit reports, annual reviews, financial reports, etc. to maintain asset quality;
Monitor and manage overdrafts and past-due reports, which may include calling the customers;
Confirm wire(s) with customers, pursuant to fraud alert notifications, where applicable;
Prepare minimum balance covenant certificates;
Prepare the BSA/compliance package for internal review. This includes organizing, collection, and review of all formation documents, including but not limited to operating agreements, partnership agreements, good standings, articles of incorporation/organization, certificate of formation, copies of trusts, pertaining to each and all entities included in the organization chart of the customer. This involves assisting Relationship Managers and Portfolio Officers with the investigation of BSA issues;
Organize detailed Organization Chart either provided or prepared along with preparing Adverse Media and Lexis Nexis;
Review post-closing loan documentation collection and verification to maintain adequate quality controls;
Process invoices from vendors and retrieve proper approvals to submit to accounts payable. Follow up with accounts payable to ensure that payment to vendors have been issued.
Minimum Education and/or Certifications Requirements:
Bachelor's Degree required or pursuing a Bachelor's degree
Formal credit training is a plus
Minimum Work Experience Requirements:
3+ years of experience as a Lending Administrative Assistant
Technical and/or Other Essential Knowledge:
Banking regulations, loan documentation including mortgages. Basic analyzing Financial Statement knowledge
Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint
$27k-50k yearly est. 5d ago
CUSTOMER SERVICE REPRESENTATIVE- UTILITIES BILLING
City of Plantation, Fl 4.3
Service advisor job in Plantation, FL
This is a non-exempt position, which is responsible clerical and accounting work in the billing and collection of water and wastewater fees and charges.
The employee in this classification is responsible for receiving and disposing of inquiries and complaints concerning water and wastewater services. Employee receives instructions and general supervision from a supervisor but must exercise initiative and judgment in coping with work situations and customers.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.Research and analyze data in order to determine actions to be taken against delinquent accounts timely and accurately, including establishing a payment plan.
Assemble written summaries of account histories along with detailed account backup to support recommendations.
Research and analyze data in order to assign account ownership. Research often involves property appraiser's website, land development code, etc. Review lease documents, property ownership records and other information; seek clarification from City Attorney when necessary.
Research and analyze data in order to determine outstanding lien values. Determine appropriate charges are due to consumption vs. if no service is being utilized; calculation of lien amount includes the monthly accrual of interest, as well as the base charge determined by the meter size if there is no service utilized.
Review and analyze billing register in order to produce bills to be mailed to customers.
Administer and monitor payment plan agreements to ensure compliance with agreed upon terms. Conversations with account holders in a payment plan are clearly documented electronically in the system.
Receive telephone inquiries regarding water bills as well as account specific information (outstanding balances, payment due dates, pending shut off dates).
Upload data from handheld meter reading equipment into billing system; troubleshoot data upload process to ensure all information transfers accurately (this may require contacting the manufacturer).
Analyze exceptions listings and notify meter readers and customers when it appears someone may have a leak.
Process daily work orders for changes in service (door hangers, shut offs, meter changes, turn on service) by entering information into system, producing the correct documents for customer to sign, and conveying the work order to the appropriate meter reader or utilities staff.
Provide centralized handling of NSF (not sufficient funds) returned checks for City departments, including creating a letter to the party indicating that the check was returned, as well as informing the departments that received the payment based on the endorsement of the returned check.
Back up to cashier in Water billing which includes the following tasks: accepting payments and posting to water billing accounts, preparing daily deposit for water billing receipts; preparing deposits for other City department receipts; preparing bank bag for daily armored car pickup.
Provide assistance to customers regarding payments made by credit cards and ACH; this assistance requires working knowledge of the customer interface for both of these electronic payment methods.
Data entry of payments received which may require research in order to determine which account to apply payment to, especially for checks received from banks providing direct bill pay to customers.
Receives and disposes of inquiries and complaints concerning water and wastewater services.
Accepts payments and posting to water billing accounts, prepares daily deposit for water billing receipts.
Prepares deposits department receipts; prepares bank bag for daily armored car pickup.
Ability to assist customers in person and on the phone.
Ability to operate a computer for preparing utility bills, work orders, verify customer accounts, check consumption history, update customer files and other related data.
Types letters and routine correspondence. Operates standard office machines.
Maintains relatively complex records and prepares various reports from records.
Receives deposits on new accounts; collection of existing accounts, and maintains each respectively.
Generates work orders for misreads and other related meter problems. Makes necessary adjustments to accounts in case of leaks, meter reading errors, etc.
Prepares and maintains a list of delinquent accounts to be disconnected.
Sort, distribute and file records and other information correctly.
This position does not have final procurement authority.
Research and analyze data in order to determine actions to be taken against delinquent accounts timely and accurately, including establishing a payment plan.
Assemble written summaries of account histories along with detailed account backup to support recommendations.
Performs related work as required and as directed.Knowledge of accounting and objectives, particularly as applied to utility and commercial accounting procedures.
Some knowledge of water and wastewater operations, practices and procedures.
Considerable knowledge of modern office practices and procedures.
Knowledge of Microsoft Outlook.
Knowledge of proper telephone etiquette and procedures
Ability to maintain and prepare relatively complex reports.
Ability to perform daily work involving written or numerical data, and to make arithmetical calculations and computations with speed and accuracy.
Ability to understand and carry out instructions and to complete work assignments correctly.
Ability to use or rapidly learn to use computer in the preparation of utility bills, work orders, verifications of customer accounts, investigation of consumption history and the updating of related data.
Ability to establish and maintain effective working relationships with other City employees, department officials and the general public.
Skill in typing, computer work and the operation of standard office equipment.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from a standard high school or an equivalent recognized certificate, supplemented by formal training or work experience in accounting, clerical work and public relations. Bilingual speaker preferred.
Any equivalent combination of experience and training which provides the required knowledge, abilities and skills may be considered.This is a designated "Will Call Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.
$25k-30k yearly est. 5d ago
CUSTOMER SERVICE REP
City of Lake Worth Beach 3.5
Service advisor job in Lake Worth, FL
This Customer Service Rep - Electric/Water position is full-time (non-exempt) position is based on a 40-hour work week with a pay rate of $18.4111. This position is part of the public employees Union (PEU) and will work at Utilities Building located at 120 N Federal Hwy #104, Lake Worth, FL 33460.
In addition, this position offers:
Vacation and Sick Leave Accruals
13 Paid Holidays
3 Floating Holidays
City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage
Retirement Plan
JOB SUMMARY:
Under general supervision, responsible for handling Utility customer questions, payments, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one stop resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receive, answer, resolve and process inquiries and issues from customers, contractors and other city departments by telephone, email, fax, or in person.
Use computerized systems for information gathering, data resources, creating service requests, troubleshooting, etc.
Research and verify Utility customer account information to provide information regarding services, products, billing, etc.
Process and balance utility payment batches for payments received through mail and drop boxes to proper accounts.
Accept and process new service applications, as well as service terminations and transfer requests.
The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty and possess a positive, professional demeanor.
Communicate effectively with supervisors, team members, other departments and the public, with customer service and professional demeanor.
Communicate verbally and in writing in a concise, clear and professional manner.
Learn new/revised processes quickly and follow instructions to ensure completion of assignments with accuracy and minimal supervision.
Use multiple systems/applications simultaneously to complete assignments effectively and efficiently (Microsoft Office, Naviline, PayNearMe, Paymentus, Tantalus, etc).
Adapt to changing assignments, procedures, etc., quickly and willingly to assist customers and team members.
Stay updated on office guidelines, safety procedures, and all daily changes.
Maintain strong attention to details, ensuring accurate completion of assignments and minimal repetition of customer requests.
Deal with difficult situations/customers and conflict using de-escalation, empathy and knowledge.
Demonstrate knowledge of utilities (electric and water) needed to assist customers.
Knowledge of office equipment to use effectively and safely.
High productivity with accuracy in a busy environment with multiple interruptions by using prioritization skills.
WORK ENVIRONMENT:
Office environment, fixed work schedule, face to face interaction with co-workers and customers, call center, sitting, standing, lifting light objects (up to 10 pounds).
EDUCATION AND EXPERIENCE:
Graduation from High School or equivalent, plus (3) years' experience in a customer service office position performing the above skills and knowledge. Bilingual a plus or preferred.
All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation.
Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed.
The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Applicants for positions with the City of Lake Worth Beach should know and be aware of the following:
Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119.
Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member.
$18.4 hourly 5d ago
Customer Service Representative / Dispatcher
Aireserv Heating and Air Conditioning
Service advisor job in Boca Raton, FL
Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail
$23k-31k yearly est. 2d ago
Service Advisor
Autonation, Inc. 4.0
Service advisor job in Davie, FL
Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportuni ServiceAdvisor, Customer Experience, Advisor, Vehicle, Automotive
$34k-55k yearly est. 1d ago
Service Advisor
Bomnin Chevrolet Dadeland
Service advisor job in Miami Springs, FL
About the Organization Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.
At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.
In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.
We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title: ServiceAdvisor
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The ServiceAdvisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
Greet and assist customers and associates professionally and courteously.
Gather vehicle information, service history, and customer concerns.
Schedule service appointments.
Keep customers informed about the status of their vehicles and any recommended services.
Repair Order Generation:
Generate accurate repair orders.
Document vehicle information, services requested, and necessary parts.
Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
Maintain organized repair order records.
Communication and Coordination:
Communicate effectively with the service department, parts department, and other internal teams.
Coordinate workflow with technicians and serviceadvisors for efficient service delivery.
Assist with vehicle check-ins and check-outs as needed.
Quality Control:
Perform quality checks on completed work to ensure it meets dealership standards.
Verify that all work performed aligns with the repair order and customer expectations.
Address any discrepancies or concerns promptly.
Administrative Support:
Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
Maintain organized records of service appointments, repair orders, and customer information.
Position Requirements
Requirements:
High school diploma or equivalent.
Previous experience in a serviceadvisor role is preferred.
Strong computer skills and proficiency in using dealership-specific software.
Detail-oriented with excellent organizational skills.
Effective communication skills.
Ability to work in a fast-paced dealership environment.
Bilingual in English and Spanish is preferred but not required.
Willingness to take a Skill Evaluation Pre-Employment Assessment.
Physical Demands:
The ServiceAdvisor should be capable of performing typical office tasks, including standing, walking, sitting, lifting, and carrying. They should have good vision, hearing, and communication skills and be able to move around the service department and customer areas as needed.
Work Environment:
The ServiceAdvisor primarily works within the service department of Bomnin Automotive. This role involves frequent interaction with customers and various weather conditions, such as rain, heat, and cold, when interacting with customers and vehicles.
Other Duties:
Please note that this job description is not exhaustive, and other duties may be assigned as needed by the Service Manager/Director or Service Operations Director.
At-Will Employment:
Employment with Bomnin Automotive is at-will, which means either the associate or the company can terminate the employment relationship at any time, with or without cause and with or without notice.
Equal Opportunity Employer:
Bomnin Automotive is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
Full-Time/Part-Time
Full-Time
Location
Bomnin Volvo Cars Dadeland
This position is currently accepting applications.
$36k-64k yearly est. 5d ago
Customer Service Representative (English/Spanish)
5Th HQ
Service advisor job in Davie, FL
5th HQ -
We're currently searching for a Customer Service Rep for International Sales in Davie, FL. Please see below the job description.
Essential Functions and Responsibilities
Provides sales support for International Sales Business Developer
Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
Requests internally samples to send to existing customers and new leads
Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.
Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
Responsible for the processing and data entry of orders and invoicing using Visual software
Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.
Follow up on the Registration Process and payment of Registration fees with each customer
Expedites the resolution of customer problems and complaints
Requests codifications for Master Formulas for finished Products
Supports inventory control of customer supply materials
Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.
Provides feedback to management regarding customers
Assists in special projects from International Sales Department
Performs other functions as requested by the immediate Supervisor
Qualifications
Associate's degree or Bachelor's degree (preferred)
Bilingual English- Spanish
2- 5 years' experience in customer service
Strong computer skills (Microsoft Word, Excel, Outlook)
Strong communication skills
Able to accept criticism and show desire to learn and improve
Able to multitask
Works well in a fast-paced environment
$23k-31k yearly est. 5d ago
Service - Customer Experience Specialist
Acmgmt LLC
Service advisor job in Lake Worth, FL
Full Job Description: Wayne Akers Ford is seeking a Customer Service Specialist.. If you are a self-motivated individual with aspirations for success and enjoy working with the public, the Customer Experience Specialist position at Wayne Akers Ford may be the right fit for you. We are looking for candidates who possess customer service experience, demonstrate a professional and positive attitude, and have a great work ethic. We invite all top-performing individuals to apply their skills to help our company continue to grow.
Primary Responsibilities and Requirements:
Handling of incoming and outgoing phone calls, text messages and emails.
Prospect follow-up calls and gauge customer satisfaction.
Answer customer internet inquires for service by both email and phone.
Schedule service appointments, reschedule no show customers.
Contact customers based on current marketing incentives.
Following up the customer experience after visiting the dealership.
Following up on all unsold Service work and any special requests to be sure that all customer expectations are met.
Contacting customers based on current oil life, recalls or OnStar notifications, Service Retention and 1st Service to try to set up service appointments.
Primary Responsibilities and Requirements
Great Customer Service Skills & Motivation to be Successful.
Able to multi-task.
Able to communicate persuasively with customers to set appointments.
Be Able to Create and Maintain Customer Relationships.
Excellent computer skills required.
Excellent phone presence.
Knowledgeable to call center environment.
Prior Service, Call Center, or BDC Experience Required
Automotive Service Department experience helpful but not required.
Great Communication Skills
Team Player
Authorized to work in the United States
Ability to pass background check and pre-employment drug screen
Benefits:
Health
Dental
Vision
Life
Vacation
401K
Job Type: Full Time
Schedule: Monday - Friday
Work Location: In person
"Florida Drug-Free Workplace: Pre-employment Drug Testing"
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$26k-34k yearly est. 5d ago
Client Associate
Amerant Bancorp Inc.
Service advisor job in Miami, FL
The Client Services Associate is responsible for providing customer service and transactional support to Wealth Management Advisors (RM/IC). CAs are responsible for giving support to WAs as they develop and service banking, investments and trust customers.
Duties and responsibilities include:
Provides support to WMA (IC or RM) in updating of KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed.
Provides support in the account opening process by attending meetings with customers and/or assuring the new account file that is provided by the WMA (IC or RM) is complete as per checklists. Follows-up with prospective customers for any missing documentation that has been determined. Initiates and follows-up account opening process. Provides support in the onboarding process
Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows-up on requests related to: account profile, telephone and address, inclusion and removal of accountholders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts setup and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries;
Aids WMA (IC or RM) in setting appointments, managing calendars and coordinating business trips; Provides general office administrative support: copying, scanning, faxing, archiving, supply ordering, setting up courier deliveries, coordinating translation of documents with outside vendor among others.
Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc.
Remain current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings.
Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
Acts as backup as needed for other CAs
In order to fulfill duties with expected level of competency, incumbent must demonstrate:
Ability and eagerness to learn.
Verbal, written and interpersonal skills.
Customer service orientation.
Organization skills (archiving, tracking, follow-up)
Minimum Education and/or Certifications Requirements:
Associate's degree in finance or business administration preferred.
* Applicant may be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed before job offer is presented.
Minimum Work Experience Requirements:
1 year of experience supporting Wealth Management Advisors
Technical and/or Other Essential Knowledge:
Fully bilingual (English/Spanish) - Fluent, including writing
Experienced PC user with strong command of MS Office applications
$35k-65k yearly est. 5d ago
Client Associate
Amerant
Service advisor job in Miami, FL
The Client Services Associate is responsible for providing customer service and transactional support to Wealth Management Advisors (RM/IC). CAs are responsible for giving support to WAs as they develop and service banking, investments and trust customers.
Duties and responsibilities include:
Provides support to WMA (IC or RM) in updating of KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed.
Provides support in the account opening process by attending meetings with customers and/or assuring the new account file that is provided by the WMA (IC or RM) is complete as per checklists. Follows-up with prospective customers for any missing documentation that has been determined. Initiates and follows-up account opening process. Provides support in the onboarding process
Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows-up on requests related to: account profile, telephone and address, inclusion and removal of accountholders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts setup and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries;
Aids WMA (IC or RM) in setting appointments, managing calendars and coordinating business trips; Provides general office administrative support: copying, scanning, faxing, archiving, supply ordering, setting up courier deliveries, coordinating translation of documents with outside vendor among others.
Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc.
Remain current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings.
Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
Acts as backup as needed for other CAs
In order to fulfill duties with expected level of competency, incumbent must demonstrate:
Ability and eagerness to learn.
Verbal, written and interpersonal skills.
Customer service orientation.
Organization skills (archiving, tracking, follow-up)
Minimum Education and/or Certifications Requirements:
Associate's degree in finance or business administration preferred.
*** Applicant may be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed before job offer is presented.
Minimum Work Experience Requirements:
1 year of experience supporting Wealth Management Advisors
Technical and/or Other Essential Knowledge:
Fully bilingual (English/Spanish) - Fluent, including writing
Experienced PC user with strong command of MS Office applications
How much does a service advisor earn in Miramar, FL?
The average service advisor in Miramar, FL earns between $28,000 and $83,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Miramar, FL
$48,000
What are the biggest employers of Service Advisors in Miramar, FL?
The biggest employers of Service Advisors in Miramar, FL are: