Post job

Service advisor jobs in New Mexico - 879 jobs

  • IT Customer Support Specialist

    Compa Industries, Inc. 4.1company rating

    Service advisor job in Los Alamos, NM

    🔐 IT Customer Support Specialist 2 | Active DOE Q Clearance Required 📍 Los Alamos, NM (100% Onsite) 💰 $32-$38/hr 🕒 Full-Time | 9/80 or 5/8 Schedule (7 AM-5 PM) 🚫 IMPORTANT - PLEASE READ BEFORE APPLYING Active DOE Q clearance is required at time of submission (active TS may be considered). Applicants without prior Q clearance will not be considered. This role is 100% onsite - no remote or hybrid option. NO C2C. NO third-party agencies. NO recruiter representation. We are not accepting agency submissions and do not need recruiting assistance for this role. Why This Role Matters Join a mission-critical IT team at Los Alamos National Laboratory (LANL), supporting national security through secure, high-impact IT operations. As an IT Customer Support Specialist, you will ensure scientists, engineers, and mission staff have reliable, secure access to LANL systems in a highly regulated environment. This is an ideal opportunity for experienced IT support professionals who thrive in secure, customer-facing roles and already understand clearance-driven environments. What You'll Do Provide onsite IT support for user accounts, desktops, laptops, and LANL network access Issue and manage Multi-Factor Authentication (MFA) tokens Support identity verification and secure account access procedures Resolve and track incidents using tools such as ServiceNow Respond to field service requests with professionalism and urgency Document procedures to improve workflows and compliance Collect and report system availability and issue trends Build strong working relationships with end users and stakeholders Work daily in a secure, classified environment Required Qualifications (Non-Negotiable) Active DOE Q clearance (active TS may be considered) 5+ years of IT support or technical customer service experience Strong experience with Windows desktop environments Proficiency with Microsoft Office 365 & Teams Familiarity with incident management systems (ServiceNow preferred) Excellent written and verbal communication skills U.S. Citizenship Ability to work onsite daily at LANL (two locations ~10 minutes apart) Preferred / Differentiating Experience Prior support in secure or classified environments Experience issuing or supporting MFA/token systems Exposure to high-performance computing environments IT certifications (CompTIA, Microsoft, Cisco, etc.) Education Bachelor's degree in an IT-related field plus 5 years experience, or Equivalent combination of education and experience Not accepting candidates directly out of high school Why COMPA Industries At COMPA, we build careers-not short-term contracts. For over 30 years, we've partnered with LANL to deliver mission-critical technical and professional services. Our employees work alongside some of the brightest minds in science and engineering while supporting national security at the highest level. ✔ Competitive pay ✔ Long-term stability ✔ Mission-driven work ✔ Professional growth in a secure environment 📌 Equal Opportunity Employer COMPA Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected veteran status.
    $32-38 hourly 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Route Service Representative

    American Linen Supply of New Mexico, Inc.

    Service advisor job in Las Cruces, NM

    Deliver Uniforms, Linens, Dust Control & Facilities Service Products to customers while introducing new products to existing and potential customers/
    $24k-34k yearly est. 4d ago
  • Commercial Services Specialist

    Unirac 4.1company rating

    Service advisor job in Albuquerque, NM

    Unirac is North America's leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it's not just about building your solar projects quickly, it's about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference. Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers' success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience. We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customer support, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry. Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren't afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen. As a company, we aspire to: Create enthusiastic customers by providing ease of installation, responsive services, and competitive value based on decades of trusted experience. Cultivate a high-performing, ethical culture centered around an entrepreneurial spirit and challenging work. Deliver positive value for our shareholders through excellence in innovation, industry collaboration, and execution. Job Summary: The Commercial Services Specialist (CSS) is responsible for the pre-sale services as a member of the Commercial Services department. The duties of this role are a combination of CRM use, estimating, design review, system design, and customer product consultation. The CSS is primarily responsible for reviewing, summarizing, and responding to multiple requests for information and requests for pricing per day. A successful CSS coordinates with engineering services, applications, project management, logistics, outside sales and operations teams daily to ensure high-quality customer response. Must be comfortable with daily customer engagement. Duties and Responsibilities: RFI/RFP review and response Thoroughly review client submitted RFIs and RFPs. Contact clients as needed to ensure accuracy and proper understanding. Communicate summarized RFI/RFP information to other groups within Unirac, review and consolidate responses, and provide complete response packages to clients. Enter and update projects daily in CRM system Design and installation assistance Generate detailed layouts and direct-sale pricing proposals that incorporate ASCE site parameters, fire codes, client requirements, and other considerations Review submitted project requests, analyze, and provide optimization feedback Participate and lead conference calls with installers, clients, outside sales, and other departments as needed to address questions and concerns. Other duties Identify the correct audience and formally communicate product feedback to support Unirac's continuous improvement goals Assist in developing and improving sales and operational processes Skill Requirements: Proficient use of Microsoft Office products (Outlook, Teams, Excel) Strong written and verbal communication Curiosity to understand the customers' needs Ability to work through challenging customer situations and resolve issues with proactive communication Customer service mindset, strong team player, and desire to win and grow business Education and Experience Requirements: Associates degree; Bachelor's degree preferred Experience in project sales development or commercial bidding preferred Prefer minimum of 5 years in a customer-facing project environment Solar sales or design experience preferred Job LocationUnirac offers flexibility in our work locations. This role may be hybrid or fully in-office. A minimum of 3 days per week in-office will be required for success in this role. This role may work out of either the Boulder, CO or Albuquerque, NM offices. Benefits Competitive compensation, affordable healthcare benefits, 401k, and PTO (Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year).
    $40k-62k yearly est. 9d ago
  • Quick Lane Service Advisor

    Chalmers Ford Inc. 4.2company rating

    Service advisor job in Rio Rancho, NM

    Job DescriptionDescription: is a daytime position Tuesday through Saturday, from 7:00 a.m. till 4:00 p.m. At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Responsibilities The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. What We Offer 401(K) savings plan Paid Holidays Paid Time Off Health, Dental and Vision insurance Basic Life Insurance Discounted Vehicle Purchases CHALMERS FORD IS A DRUG-FREE WORKPLACERequirements: Qualifications Must be able to pass a drug screen. Current valid New Mexico Driver's License Communication skills - communicates effectively with others Time management - managing one's own time and time of others Typing - ability to type efficiently in order to enter repair orders Mathematics - calculating service costs and counting change Basic computer skills Job Requirements Minimum 2+ Years experience as a Service Advisor/Service Consultant Proven record of achieving exceptional Customer Satisfaction Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Reynolds and Reynolds POWER computer experience a plus
    $49k-75k yearly est. 18d ago
  • Parts and Service Technical Advisor- Albuquerque, NM

    FCA Us LLC 4.2company rating

    Service advisor job in Albuquerque, NM

    The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer
    $46k-71k yearly est. 3d ago
  • Service Advisor/Counter Sales

    Jc 3.0company rating

    Service advisor job in Kirtland, NM

    The job duties of an Auto Service Advisor may include: Greeting customers and scheduling service appointments Cataloging customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.If you fill this position matches you then we encourage you to apply and we look forward to meeting you.We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. *************
    $29k-40k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Tate Branch Hobbs 4.7company rating

    Service advisor job in Hobbs, NM

    Qualifications Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbs infrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company's non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Sell dealership products and services to each and every customer in the sales drive and by telephone, internet or other contact, regardless of whether the customer is seeking service or repairs under warranty. Coordinate with the Service Manager to set and meet sales quotas and goals, with respect to average dollars per Repair Order and Penetration percentage on sales. Introduce customers to products and services not offered through warranty and/or pre-paid service plans and ask for their commitment to purchase. Utlize time effectively in meeting the customer's needs and soliciting sales. Consistently use established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items. Make sure that customers are aware of the features and benefits on all products and services you are selling. Consistently use established procedures to complete all sales and repair papework correctly and on time. Effectively use the computerized system, keeping it current and meeting profit goals. Actively develop prospects. Demonstrate to the customer the advantages of products and services compared to other brands and dealerships. Effectively cross sell accessories, additional parts, products, repair service, and miscellaneous offerings such as dent/ding repair, windshield repair, wiper blades, tires, etc. Be polite and friendly and greet customers promptly. Consistently follow the sales process. Verify that customers are qualified for their wants, needs, and ability to buy. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty in order to sell future business and maintain an ongoing sales relationship with the customer. Ensure that customers receive consistent treatment by always following the documented procedures. Conduct telephone transactions courteously and promptly. Utilize a consistent quotation process for sales. Consistently contact customers by means of tickler files, mailing lists and personal follow up to promote additional sales and customer satisfaction. Determine costs and completion date. Communication expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts. Diagnose problems correctly and accurately describe those problems on the repair order. Together with the Service Department Manager, work to establish and maintain an effective and proficient Service Department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Start and finalize repair orders (sales documents) for warranty, customer paid, and internal repair. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Notify customers promptly regarding any delays, changes, or additional work that is required. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
    $39k-59k yearly est. 60d+ ago
  • Mercedes Service Advisor

    Schomp 4.4company rating

    Service advisor job in Farmington, NM

    WHO WE ARE: Mercedes-Benz of Farmington is a world-class, “Best of The Best” award winning dealership. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection. As our business continues to grow, we need an enthusiastic Service Advisor to join our Mercedes-Benz of Farmington team. Guided by our core values, Our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job-If you are someone who likes being up on your feet and providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you're looking for a career, not just a job, we hope you will consider Mercedes-Benz of Farmington Responsibilities As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Punctual and regular attendance. Be a friendly and professional "first face" of Mercedes-Benz of Farmington when meeting with customers. Initiate automotive services and repairs by ascertaining performance problems and services requested. Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. Requirements Automotive dealership Service Advisor experience required. The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident. The self-concept of professional should be coupled with concern for quality service and customer satisfaction. Must possess and maintain a valid driver license. Must possess and maintain an acceptable Motor Vehicle Record (MVR). Ability to drive manual transmission vehicles. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person Adequate physical ability including sufficient manual dexterity, including ability to operate computers. Tablets, phones, and other office machines. Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens. Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift. Requires frequent lifting and carrying items weighing up to 20 pounds unassisted. Regular, punctual attendance. Why Schomp: Full suite of insurances - medical, dental, life, Pet insurance, you read that right, insurance for your furry or not so furry friends 401(k) with company match Paid Time off - Vacation, sick and benefit days Short term and long term disability Accident insurance On site Gym Your mental health is important to us - we have an Employee Assistance program that offers counseling sessions, financial and legal advice Culture that values and recognizes Committed to your career, leadership and development training With all of the organizational growth, we offer a wealth of career opportunities The best part of automotive: Employees are eligible for discounts on vehicles, parts and service Schomp Automotive Group is an Equal Opportunity Employer
    $32k-47k yearly est. Auto-Apply 60d+ ago
  • Sales & Service Consultant, Albuquerque NM

    A1 Garage Door Service

    Service advisor job in Albuquerque, NM

    A Career Where Sales Meet Skilled Work If you love closing deals and building relationships, but also don't mind rolling up your sleeves, this role is built for you. At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You'll meet homeowners who already need service, win their trust, recommend the right solution, close the sale-and then perform the repair yourself. No garage door experience? We'll train you in every mechanical skill you need to succeed. What Makes This Role Different 💰 Uncapped commissions: First-year earnings typically $90K-$150K+. 🏆 Your performance drives your paycheck-top performers routinely hit six figures. 🚐 Company vehicle (wrapped) + gas card-your mobile office. 🧰 All tools provided. 🏥 Medical, dental, vision & 401k. 🏖 Paid time off + weekly pay. 🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered). 🎉 One thousand dollar bonus when you graduate and launch in your market. What You'll Actually Do This is a sales role first, but you'll also get your hands dirty. Every day you will: Sell Meet homeowners on scheduled service calls. Build trust quickly, explain options clearly, and close repair or upgrade sales. Repair Replace springs, rollers, motors and other door components. Install keypads, run wiring, and adjust equipment for proper function. Lubricate and test equipment to ensure smooth operation. Use basic hand and power tools to complete the work you sell. Serve Deliver an outstanding customer experience that earns repeat and referral business. Collect payments and document each job. Who Thrives Here Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality-anywhere your income depended on performance. Relationship builders who love helping people and can explain technical info simply. Hands-on doers who enjoy working with tools and aren't afraid of physical work. Weather-ready professionals who can handle hot or cold garages. Competitive, self-motivated individuals hungry for a six-figure + career. What We Require Valid driver's license (3+ years driving record) Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures. Criminal background check and drug test (THC excluded). Basic comfort with navigation apps, Google tools, tablets, and software. Reading and basic math skills for measurements and payments. Minimum of 1 year in consultative sales Not the Right Fit If… ❌ You want a M-F, 9-5 desk job. We operate 7 days a week. ❌You're the pushy type. Our next customer may be your mom. ❌ You're uncomfortable interacting directly with customers. ❌ You dislike physical, hands-on work 🚀 If you're a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it-apply today and start your career with A1 Garage Door Service! Benefits and other cool stuff: · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag (Please note: benefits are not available for part time, temporary or contract roles) A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
    $41k-81k yearly est. Auto-Apply 15d ago
  • Parts and Service Technical Advisor- Albuquerque, NM

    Stellantis

    Service advisor job in Albuquerque, NM

    The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer
    $32k-54k yearly est. 3d ago
  • Express Service ADVISOR or TECHNICIAN

    Garcia Subaru of Albuquerque

    Service advisor job in Albuquerque, NM

    Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico! We are scheduling interviews for an Express Service Advisors and Technicians! This is an opportunity to make a difference by joining an award-winning team! Do you have high energy and great customer service! We would love to meet you, so apply today! NO EXP NECESSARY, WILL TRAIN! You will… Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers You have… Proven record of achieving exceptional Customer Satisfaction Past experience as a Advisor, Assistant Lane Manager or Service Consultant is preferable but not required. Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Reynolds & Reynolds computer experience a plus We offer… Health, Dental, and Vision Insurance 401K Paid Vacation Paid Training
    $32k-54k yearly est. Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service advisor job in Albuquerque, NM

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $25k-31k yearly est. 1d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Service advisor job in Santa Fe, NM

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 11d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Service advisor job in Albuquerque, NM

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $13.5 per hour Salary Range: 12 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12-13.5 hourly Auto-Apply 60d+ ago
  • Dealer Services Specialist II (Manheim Albuquerque)

    Cox Enterprises 4.4company rating

    Service advisor job in Albuquerque, NM

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Buckle Up, Albuquerque - Your Next Career Move Is Here! Love cars? Love people? You might just love this job. We're on the lookout for a Dealer Services Specialist II to join our crew at Manheim, part of the Cox family of businesses. This isn't your average desk job. You'll be the go-to person for our dealer clients, making sure their auction experience is smooth, professional, and maybe even a little fun. Think of yourself as the pit crew for their auction day - keeping everything running like a well-oiled machine. Perks? You bet: * Competitive pay * Referral bonuses once you're on board * 30+ days of paid vacation and company holidays per year (from day 1) * Great healthcare benefits from day 1 * 10 days of free child or senior care through Care.com * Generous 401(k) with up to 8% company match * Employee discounts on hundreds of items * Great coworkers who love being part of a team At Cox, we believe in being transparent - [click here for our benefits overview]. Here's what you'll be doing: * Representing the dealer sales lane on sale days * Promoting Manheim's awesome products and services * Helping dealers get vehicles ready for auction * Negotiating bids, consulting on pricing, and offering reconditioning advice * * Solving problems and being the friendly face our clients count on * Who You Are: Quick thinker, problem solver, relationship builder - and ready to make every auction day a success. Minimum: * A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field. * A valid driver's license. * Strong communication and interpersonal skills. * The ability to perform at a high level and adapt within a fast-paced team environment. * The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds. * Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus Preferred: * 1 to 3 years of auction experience or 2 to 4 years of dealership experience. * Previous experience in sales support role. * Bilingual English/Spanish Cruise into the fast lane with us. Join Cox today! RSCOX Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
    $20.1-30.1 hourly Auto-Apply 6d ago
  • Quick Lane Service Advisor

    Chalmers Ford 4.2company rating

    Service advisor job in Albuquerque, NM

    Requirements Must be able to pass a drug screen. Current valid New Mexico Driver's License Communication skills - communicates effectively with others Time management - managing one's own time and time of others Typing - ability to type efficiently in order to enter repair orders Mathematics - calculating service costs and counting change Basic computer skills Job Requirements Experience preferred as a Service Advisor/Service Consultant Proven record of achieving exceptional Customer Satisfaction Above average energy level A desire for a long term career with a growing organization Personal and professional integrity Reynolds and Reynolds POWER computer experience a plus
    $49k-75k yearly est. 60d+ ago
  • Service Advisor

    Tate Branch Carlsbad 4.7company rating

    Service advisor job in Carlsbad, NM

    Qualifications Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbs infrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company's business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company's non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Sell dealership products and services to each and every customer in the sales drive and by telephone, internet or other contact, regardless of whether the customer is seeking service or repairs under warranty. Coordinate with the Service Manager to set and meet sales quotas and goals, with respect to average dollars per Repair Order and Penetration percentage on sales. Introduce customers to products and services not offered through warranty and/or pre-paid service plans and ask for their commitment to purchase. Utlize time effectively in meeting the customer's needs and soliciting sales. Consistently use established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items. Make sure that customers are aware of the features and benefits on all products and services you are selling. Consistently use established procedures to complete all sales and repair papework correctly and on time. Effectively use the computerized system, keeping it current and meeting profit goals. Actively develop prospects. Demonstrate to the customer the advantages of products and services compared to other brands and dealerships. Effectively cross sell accessories, additional parts, products, repair service, and miscellaneous offerings such as dent/ding repair, windshield repair, wiper blades, tires, etc. Be polite and friendly and greet customers promptly. Consistently follow the sales process. Verify that customers are qualified for their wants, needs, and ability to buy. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty in order to sell future business and maintain an ongoing sales relationship with the customer. Ensure that customers receive consistent treatment by always following the documented procedures. Conduct telephone transactions courteously and promptly. Utilize a consistent quotation process for sales. Consistently contact customers by means of tickler files, mailing lists and personal follow up to promote additional sales and customer satisfaction. Determine costs and completion date. Communication expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts. Diagnose problems correctly and accurately describe those problems on the repair order. Together with the Service Department Manager, work to establish and maintain an effective and proficient Service Department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Start and finalize repair orders (sales documents) for warranty, customer paid, and internal repair. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Notify customers promptly regarding any delays, changes, or additional work that is required. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
    $39k-59k yearly est. 60d+ ago
  • Sales & Service Consultant, Albuquerque NM

    A1 Garage Door Service

    Service advisor job in Albuquerque, NM

    Job Description A Career Where Sales Meet Skilled Work If you love closing deals and building relationships, but also don't mind rolling up your sleeves, this role is built for you. At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You'll meet homeowners who already need service, win their trust, recommend the right solution, close the sale-and then perform the repair yourself. No garage door experience? We'll train you in every mechanical skill you need to succeed. What Makes This Role Different 💰 Uncapped commissions: First-year earnings typically $90K-$150K+. 🏆 Your performance drives your paycheck-top performers routinely hit six figures. 🚐 Company vehicle (wrapped) + gas card-your mobile office. 🧰 All tools provided. 🏥 Medical, dental, vision & 401k. 🏖 Paid time off + weekly pay. 🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered). 🎉 One thousand dollar bonus when you graduate and launch in your market. What You'll Actually Do This is a sales role first, but you'll also get your hands dirty. Every day you will: Sell Meet homeowners on scheduled service calls. Build trust quickly, explain options clearly, and close repair or upgrade sales. Repair Replace springs, rollers, motors and other door components. Install keypads, run wiring, and adjust equipment for proper function. Lubricate and test equipment to ensure smooth operation. Use basic hand and power tools to complete the work you sell. Serve Deliver an outstanding customer experience that earns repeat and referral business. Collect payments and document each job. Who Thrives Here Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality-anywhere your income depended on performance. Relationship builders who love helping people and can explain technical info simply. Hands-on doers who enjoy working with tools and aren't afraid of physical work. Weather-ready professionals who can handle hot or cold garages. Competitive, self-motivated individuals hungry for a six-figure + career. What We Require Valid driver's license (3+ years driving record) Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures. Criminal background check and drug test (THC excluded). Basic comfort with navigation apps, Google tools, tablets, and software. Reading and basic math skills for measurements and payments. Minimum of 1 year in consultative sales Not the Right Fit If… ❌ You want a M-F, 9-5 desk job. We operate 7 days a week. ❌You're the pushy type. Our next customer may be your mom. ❌ You're uncomfortable interacting directly with customers. ❌ You dislike physical, hands-on work 🚀 If you're a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it-apply today and start your career with A1 Garage Door Service! Benefits and other cool stuff: · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag (Please note: benefits are not available for part time, temporary or contract roles) A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: $90K - $150K
    $41k-81k yearly est. 4d ago
  • Parts and Service Technical Advisor- Albuquerque, NM

    Stellantis Nv

    Service advisor job in Albuquerque, NM

    The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: * * Provide phone and in-dealership technical assistance * Troubleshoot and solve final repair attempt situations * Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement * Manage dealership technical training requirements * Provide support for C.A.G. / Engineering / proving grounds requests * Recall and Rapid Response (RRT) follow up and reduction * Act as quality feedback liaison Provide dealership consultation on the following: * Repair Service Agreements and facilities inspections * Tools/equipment/facility * Customer experience and improved Fixed First Visit * Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications: * Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification * Excellent verbal communication skills * 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician) * Excel in building positive working relationships, customer satisfaction and issue resolution * Self-motivated with demonstrated ability to achieve goals under minimal supervision * Willing to relocate * Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications: * Bachelor's degree in Business, Automotive Technology, or related field * Dealership experience * ASE certification * Body shop experience * Legal experience (depositions, expert testimony, work with attorneys etc.) Salaried Employee Benefits (US, Non-Represented) * Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. * Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing. * Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days. * Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. * Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. * Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends. Salary: $80,000 to $122,800, pay will depend on several factors including experience and location of position.
    $32k-54k yearly est. 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service advisor job in Las Cruces, NM

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $25k-31k yearly est. 1d ago

Learn more about service advisor jobs

Do you work as a service advisor?

What are the top employers for service advisor in NM?

Top 10 Service Advisor companies in NM

  1. Chalmers Ford

  2. Asbury Automotive Group

  3. Walmart

  4. Carlsbad Chevrolet

  5. J.C. Anderson

  6. Midas

  7. FUJIFILM Medical Systems USA

  8. Tate

  9. Power Ford

  10. Garcia Automotive Group

Job type you want
Full Time
Part Time
Internship
Temporary

Browse service advisor jobs in new mexico by city

All service advisor jobs

Jobs in New Mexico