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Service advisor jobs in North Dakota - 427 jobs

  • Relief CSR Driver

    Ameripride Services 4.3company rating

    Service advisor job in Dickinson, ND

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
    $32k-37k yearly est. 4d ago
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  • Service Advisor

    Wallwork Truck Center

    Service advisor job in Fargo, ND

    Valley Imports is looking for a Service Advisor with great customer service skills to join our team! The Mercedes Benz-Porsche Service Advisor serves as the primary point of contact for high-net-worth clients, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in luxury service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships. The ideal candidate is polished, detail-oriented, and thrives in a fast-paced, customer-focused environment! Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now! Hours are between Monday-Saturday, 7am-6pm, 45 hours a week, with potential to earn between $65k-$100k+. QUALIFICATIONS (minimum requirements) Education and/or years' experience required: * High School Diploma or G.E.D. * One to two years' service advisor experience. * Two plus years in a luxury client-facing role (e.g., hospitality, retail, automotive, concierge). * Valid driver's license and acceptable driving record. Preferred/Required Skills and Abilities: * Ability to work with limited supervision. * Must be able to manage in a fast-paced work environment. * Must have great customer service, interpersonal, and communication skills. * Deep understanding of luxury service etiquette and standards. * Strong attention to detail and problem-solving skills. * Tech-savvy with proficiency in DMS systems and scheduling tools. Supervision of others/decision making aptitude (if applicable): * No supervisory responsibilities required with this position. ESSENTIAL FUNCTIONS AND ACCOUNTABILITES Client Experience Management * Greet clients with a warm, professional demeanor and provide white-glove service throughout their visit or interaction. * Understand and anticipate client preferences, needs, and expectations. * Provide personalized service, including coordinating bespoke experiences or product customization. Service Coordination * Serve as the liaison between the client and internal departments (e.g., service, sales, logistics). * Interface with customers and service technicians to identify and sell vehicle repairs and maintenance. * Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information. * Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests. * Oversee luxury service touchpoints, such as valet, refreshments, and ambiance. Issue Resolution & Follow-Up * Handle concerns or complaints with discretion, urgency, and professionalism. * Ensure all client issues are resolved promptly and documented appropriately. * Conduct follow-up to ensure client satisfaction and retention. Sales & Upselling * Recommend premium services, upgrades, or exclusive offerings that align with client interests. * Assist in generating revenue through effective communication and upselling strategies. Recordkeeping & DMS Management * Maintain accurate client records and preferences in DMS systems. * Track client history, feedback, and loyalty activities. * Adhere to work schedule and maintain regular attendance. The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description. Key Competencies: * Professionalism and discretion * Emotional intelligence and empathy * Adaptability and composure under pressure * High standards of personal presentation * Commitment to exceeding client expectations We offer competitive pay and benefits, employee discounts, and paid time off (PTO)! Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you! BENEFITS: * Health, Dental & Vision Insurance * Health Savings Account * Employer-Paid Life Insurance & Long-Term Disability * 401(k) & Profit Sharing Plan * Voluntary Benefits * Flexible Spending Accounts * Paid Time Off (PTO) Plan * Employee Assistance Program * Employee Discounts and Special Events
    $65k-100k yearly 60d+ ago
  • Service Advisor

    Wallwork Careers\\T\\T

    Service advisor job in Fargo, ND

    Valley Imports is looking for a Service Advisor with great customer service skills to join our team! The Mercedes Benz-Porsche Service Advisor serves as the primary point of contact for high-net-worth clients, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in luxury service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships. The ideal candidate is polished, detail-oriented, and thrives in a fast-paced, customer-focused environment! Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now! Hours are between Monday-Saturday, 7am-6pm, 45 hours a week, with potential to earn between $65k-$100k+. QUALIFICATIONS (minimum requirements) Education and/or years' experience required: High School Diploma or G.E.D. One to two years' service advisor experience. Two plus years in a luxury client-facing role (e.g., hospitality, retail, automotive, concierge). Valid driver's license and acceptable driving record. Preferred/Required Skills and Abilities: Ability to work with limited supervision. Must be able to manage in a fast-paced work environment. Must have great customer service, interpersonal, and communication skills. Deep understanding of luxury service etiquette and standards. Strong attention to detail and problem-solving skills. Tech-savvy with proficiency in DMS systems and scheduling tools. Supervision of others/decision making aptitude (if applicable): No supervisory responsibilities required with this position. ESSENTIAL FUNCTIONS AND ACCOUNTABILITES Client Experience Management Greet clients with a warm, professional demeanor and provide white-glove service throughout their visit or interaction. Understand and anticipate client preferences, needs, and expectations. Provide personalized service, including coordinating bespoke experiences or product customization. Service Coordination Serve as the liaison between the client and internal departments (e.g., service, sales, logistics). Interface with customers and service technicians to identify and sell vehicle repairs and maintenance. Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information. Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests. Oversee luxury service touchpoints, such as valet, refreshments, and ambiance. Issue Resolution & Follow-Up Handle concerns or complaints with discretion, urgency, and professionalism. Ensure all client issues are resolved promptly and documented appropriately. Conduct follow-up to ensure client satisfaction and retention. Sales & Upselling Recommend premium services, upgrades, or exclusive offerings that align with client interests. Assist in generating revenue through effective communication and upselling strategies. Recordkeeping & DMS Management Maintain accurate client records and preferences in DMS systems. Track client history, feedback, and loyalty activities. Adhere to work schedule and maintain regular attendance. The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description. Key Competencies: Professionalism and discretion Emotional intelligence and empathy Adaptability and composure under pressure High standards of personal presentation Commitment to exceeding client expectations We offer competitive pay and benefits, employee discounts, and paid time off (PTO)! Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you! BENEFITS: Health, Dental & Vision Insurance Health Savings Account Employer-Paid Life Insurance & Long-Term Disability 401(k) & Profit Sharing Plan Voluntary Benefits Flexible Spending Accounts Paid Time Off (PTO) Plan Employee Assistance Program Employee Discounts and Special Events
    $65k-100k yearly 60d+ ago
  • Service Advisor - Construction

    Butlerag

    Service advisor job in Fargo, ND

    Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! Responsibilities: Assists the Service Manager in quoting, estimating, and delivering CVA's (service contracts) upcoming jobs coming into the service department. Assigns jobs and work areas to Service Technicians according to their skills and knowledge. Seeks customer feedback proactively, anticipates problems and responds promptly. Responds and follows up to employee issues and concerns. Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer. Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence). Advises Service Manager of all customer complaints. Assists the team in the implementation of Contamination Control Guidelines. Meets with Service Manager on a regular basis to review department performance profitability and efficiencies. Exhibits technical and product knowledge on all equipment sold within the dealership's area of responsibility. Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook. Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company. Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts. Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. This position requires taking afterhours calls to support customers and technicians as needed. This responsibility rotates between the two service advisors and the service manager. Works within and promotes vision, mission, and values of BMC. Performs other duties as assigned. Supervisory Duties: Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department. Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development. Communicates with and coaches employees on assignments, providing technical expertise as needed. Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development. Qualifications: A High school and/or technical school education or equivalent combination of experience, training and/or education required. Strong customer service skills Strong computer skills Strong technical knowledge Excellent oral and written communication skills Strong time management skills Ability to multi-task As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution Health Insurance - 3 plan options Health Savings Account - Employer contribution up to $1,300/year Dependent Care Flex Spending Account Dental Insurance - 2 plan options Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Employer paid Short-Term Disability Coverage - 60% of base pay/salary Long-Term Disability Coverage Maternity / Paternity Benefits Holidays Paid Time Off (PTO) 401(K) Plan Employee Assistance Program (EAP) - including Health Coaching SmartDollar - employer paid financial planning program Legal Shield/ID Shield products Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability
    $33k-55k yearly est. Auto-Apply 12d ago
  • Service Advisor/Writer

    Fix It Forward Auto Care

    Service advisor job in Fargo, ND

    About us We started Fix It Forward Auto Care 5 years ago as a way to enable our non profit, Fix It Forward Ministry, to solve the transportation issues in our community. Fix It Forward Ministry in making a huge impact in our community with over 400 cars given away and over 900 cars repaired! As amazing is the non-profit side is, Our shop has been focused on fast, top quailty work with amazing customer service and providing a great place to work. This has enabled us to be able to attract amazing people and grow from 2 techs 5 years ago when we started to three large shops and positioned to continue to grow. This provides great career advancement opportunity for our team. We have been voted #1 in Auto Repair in "Best Of" in Fargo/Moorhead for the last 3 years running and #1 in Locals love us Are you a Rockstar Advisor? Then we are looking for you. We are a growing Family owned Automotive service and repair facility that offers it's customers a great experience. We are looking for someone who understands that the auto repair business is not just about repairing cars, but also about building relationships. - Monday through Friday - NO WEEKENDS! - Industry leading pay - Friendly workplace - Ongoing training including top Service Advisor training program available Do you have what it takes to do the job? - Excellent customer service skills - Time Management - Relationship Building - Team Player - Excellent Organization
    $33k-55k yearly est. 60d+ ago
  • Service Advisor

    Vision Ford-Lincoln

    Service advisor job in Wahpeton, ND

    ⚙️ Service Advisor 🕒 Employment Type: Full-Time 💰 Compensation: Base + Commission 🔧 Job Description: Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You'll be the trusted guide for our customers-helping them understand their vehicle's needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. 💬✨ Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand. 🤝 🔑 What You'll Do: 👋 Welcome and assist customers with professionalism and care 📝 Listen to concerns and document repair needs accurately 🧠 Translate technical information clearly and honestly 📞 Keep customers updated throughout their vehicle's visit 🛠️ Collaborate with techs to ensure timely service 💡 Upsell maintenance plans, warranties & service specials ✅ Finalize repair orders and ensure full customer satisfaction 📲 Follow up after service to build long-term relationships Requirements 📌 What You'll Need: 🧍 ♂️ Prior Service Advisor or customer service experience (preferred) 💬 Strong communication + problem-solving skills 🚦 Ability to handle a fast-paced environment with ease 🔍 Basic understanding of vehicle systems and repairs 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus) 🎓 High school diploma or equivalent (some college a bonus) 🚘 Valid driver's license & clean driving record Benefits 🎁 What We Offer 💵 Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses) 📈 Flat Rate Incentive Plan for high performers 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional 🛡️ Retirement plan with Company Match 🎓 Paid Training & Certification 🏖️ Paid Time Off + Holidays 💸 Employee discounts on vehicles, service, and parts 🤝 Positive Team Culture with real career growth
    $33k-56k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Kupper Chevrolet

    Service advisor job in Mandan, ND

    The goal of Kupper Chevrolet & Subaru is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and continually improve sales, service and operational standards. Job Description The Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department. Qualifications High School diploma or equivalent Proven ability to provide an exceptional customer experience Valid driver's license and acceptable driving record Successful completion of pre-employment screening Authorization to work in the USA Additional Information Hours will be Monday through Friday 10am to 7pm. Every other Saturday from 8am to 5pm. All your information will be kept confidential according to EEO guidelines. Full time benefits include health insurance, dental insurance, vision insurance, supplemental insurances including accident, critical illness, cancer, short term disability, and life, 401k match, paid holidays, and paid vacation.
    $32k-53k yearly est. 16h ago
  • Service Advisor

    Puklich Chevrolet

    Service advisor job in Bismarck, ND

    We are seeking an experienced and knowledgeable customer-oriented automotive advisor to join our dynamic team. In this role, you will be the primary point of contact for customers seeking automotive services, providing them with exceptional service and expert advice. Your responsibilities will include assessing customer needs, recommending appropriate services, and ensuring a smooth workflow between customers and service technicians. Responsibilities Greet customers in a friendly and professional manner, assessing their automotive service needs. Provide accurate estimates for repairs and services, utilizing skills in auto estimating and automotive diagnostics. Schedule appointments and manage the workflow of vehicles in the shop. Communicate effectively with technicians regarding customer concerns and repair requirements. Maintain detailed records of customer interactions, services performed, and parts used. Ensure a clean and organized area to enhance customer experience. Skills Excellent communication skills to interact effectively with customers and team members. Ability to diagnose automotive issues effectively, working closely with technicians. Strong organizational skills to manage multiple tasks efficiently. Join us as an Automotive Advisor where your expertise will contribute to delivering high-quality service while enhancing customer satisfaction! Job Type: Full-time Requirements 1+ year(s) of experience in Service Advising required Dealership experience not required
    $32k-53k yearly est. 18d ago
  • Customer Service/Service Advisor

    Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska

    Service advisor job in Fargo, ND

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $16-25 hourly Auto-Apply 13d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Service advisor job in Bismarck, ND

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 11d ago
  • Service Writer & Parts Representative

    Vallely Sport & Marine

    Service advisor job in Bismarck, ND

    Job DescriptionSalary: DOE Service Writer & Parts Representative Department: Parts & Service Employment Type: Full-Time Vallely Sport & Marine is seeking a motivated, detail-oriented Service Writer & Parts Representative to join our Parts and Service Team. This position plays a critical role in delivering an exceptional customer experience by supporting both the service advisor function and the parts counter operation for our marine and powersports customers. This role requires strong communication skills, organization, and the ability to manage multiple responsibilities in a fast-paced dealership environment. Key Responsibilities Service Writer / Service Advisor Duties Schedule customer service and repair appointments for marine and powersports products Serve as the primary point of contact for service customers from check-in through completion Proactively communicate repair status updates, timelines, and recommendations to customers Open, manage, and close service repair orders accurately and efficiently Work closely with service technicians to ensure proper job flow and prioritization Assist with warranty repair orders, including: Submitting warranty claims Managing manufacturer communication Ensuring proper documentation and claim compliance Follow up with customers post-service to ensure satisfaction Parts Representative Duties Assist customers at the parts counter with marine and powersports parts, accessories, and merchandise Identify, locate, and order parts accurately for customer needs and service department work orders Fulfill parts requests for service technicians to keep workflow moving efficiently Receive, stock, and organize parts inventory Maintain clean, accurate, and well-organized parts displays and merchandising Assist with accessory and product upselling when appropriate Process parts sales transactions accurately through the dealership management system General Responsibilities Support daily operations of the Parts & Service departments Maintain accurate records, documentation, and inventory control Provide a professional, friendly, and solutions-oriented customer experience Assist with other department duties as needed to support team success Qualifications & Skills Previous experience in a marine, powersports, automotive, or similar service/parts environment preferred General understanding of boats, pontoons, ATVs, side-by-sides, motorcycles, or related products is a plus Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Comfortable working with computers, service software, and manufacturer portals Detail-oriented with strong follow-through Team player with a positive attitude and willingness to learn Preferred Experience Marine or powersports industry experience Prior service writer, service advisor, or parts counter experience Warranty processing experience with OEM manufacturers What We Offer Competitive pay based on experience Employee discounts on parts, accessories, and products Stable, year-round position with a growing dealership Opportunity to work with a wide range of marine and powersports brands Supportive team environment with long-term career growth opportunities
    $37k-53k yearly est. 15d ago
  • Service Advisor

    Rydell Cars 3.6company rating

    Service advisor job in Grand Forks, ND

    Rydell Auto Center is seeking a Service Advisor to join our growing team! As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Schedule/Pay Schedule could be 7am-5pm or 8am-6pm Monday-Friday and Saturdays based on department rotation. Pay range of $18-$20 based on experience Benefits Above average health, vision, and dental insurance with family and child coverage Short- and long-term disability insurance and life insurance at group rates After 1 year, a 401(k) with company matching dollars up to 4% Paid time off We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer. Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Distribute work between technicians efficiently Requirements Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
    $18-20 hourly Auto-Apply 13d ago
  • Service Consultant (Service Advisor)

    Luther Auto 4.9company rating

    Service advisor job in Fargo, ND

    Service Consultant For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success. If you are looking for a great career with great people, apply today! With state-of-the-art facilities and technology, Luther looks to its Advisors to positively shape the customer experience by ensuring prompt and courteous service. Responsibilities Oversee drive lane to ensure prompt, courteous, and effective service Ensure daily inventory of tech time is consistently sold by efficiently distributing work Provide concierge-level service by carrying out "above and beyond" assignments that leave a positive impression with the customer Qualifications Detail-oriented with exceptional organizational and time-management skills Demonstrated ability to manage others Exceptional written and verbal communication skills Professional, well-groomed appearance What We Offer: Medical, Dental & Vision Short Term & Long Term Disability 401k with Match HSA/Flexible Spending Paid Vacation Growth Opportunities Paid Training/OME Certification Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.
    $37k-57k yearly est. Auto-Apply 60d+ ago
  • Customer Service/Service Advisor

    Bosselman 3.9company rating

    Service advisor job in Fargo, ND

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $16-25 hourly Auto-Apply 13d ago
  • Service Writer

    North Central International-Fargo 3.9company rating

    Service advisor job in Fargo, ND

    Job DescriptionService Writer North Central International is a full-service Navistar/International Truck dealer group with locations across Minnesota, Northern Iowa, and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team! Candidate will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Minimum Qualifications: High school diploma or GED required Minimum 2 years of experience managing a team of technicians. Working knowledge of truck shop operations; mechanical experience preferred. Strong interpersonal communication skills with both internal teams and customers. Proficiency with standard business software and ability to learn proprietary systems. Essential Functions: Manage diesel technicians, ensuring the right tech is on the right job every time Schedule customer repairs so they can be completed efficiently Communicate with customers in a friendly, professional manner regarding service needs, job status, and repairs. Resolve escalated customer concerns or complaints in a timely and effective way. Enter repair work information into the computer and update as needed Cooperate with parts and sales departments to ensure a positive customer experience. Serve as the liaison between the shop and sales, warranty, and parts departments. Provide status updates, coordinate scheduling, and ensure alignment on customer and operational needs. Make quick, informed decisions to address issues as they arise. Maintain a calm, solutions-oriented approach during high-volume periods. Must be a leader with the ability to work in a fast-paced environment. Must be able to multi-task. Must be computer literate with the ability to learn our business system. This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.
    $36k-45k yearly est. 3d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service advisor job in Fargo, ND

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $26k-31k yearly est. 1d ago
  • Deposit Services Specialist I

    Bell Bank 4.2company rating

    Service advisor job in Fargo, ND

    This position reviews and maintains customer information changes for all deposit accounts as required, providing assistance to other department inquiries regarding deposit services, and performing other required duties to provide a steady and accurate flow of information on a daily basis. Primary Duties: Review new personal customer information, deposit accounts, safe deposit leases for accuracy, and maintain records when required. Complete maintenance requests for all deposit accounts and customer information records. Review new account report ensuring all account documentation and required maintenance is complete. Complete required maintenance from death notification report. Retrieve and process Cognos reports on a daily basis. Provide support via phone and email to colleagues. Assist in creating and maintaining updated procedures for department functions. Ensure functional procedures are current and up to date compared to daily processes. Communicate production processing issues timely to supervisor and teammates for resolution. Participate in project meetings and work on assigned projects. Provide courteous, accurate and prompt assistance to coworkers or customers regarding their accounts. Follow established policies and procedures, accurately and efficiently to meet team quality standards. Continually review daily workflow looking for improvements in production processing. Work flexible hours to support the department needs to include after hours and weekends, if necessary. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Two-year degree in business or related field. One to two years of experience in bank operations. Excellent verbal and written communication skills. Ability to analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision. Strong organizational, research, analytical, problem-solving skills, and attention to details. Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office and ability to effectively use them is required.
    $37k-48k yearly est. 3d ago
  • Service Writer

    Amer Technology

    Service advisor job in Williston, ND

    Additional Information Service Writer 3-6 Months Williston ND 58801 Pay Rate $13-17/hr Service Writer The role of the CMMS Clerk is to: Work as a liaison between operations and maintenance groups such that units coming in for repairs/inspections move through the defined maintenance process safely and efficiently. Relationships: Reports directly to the facility Maintenance Manager Essential Responsibilities and Duties: The Service Writer must/is: Liaison between operations and maintenance teams to ensure they understand the timelines for ongoing repairs/inspections. Monitor compliance of accuracy, completeness, and timeliness of fleet information into the appropriate business systems. Support the maintenance operation by coordinating any required 3rd party repairs/inspections of fleet assets Support the maintenance operation by coordinating with stores teams to ensure ample shop supplies Support the maintenance operation by ensuring required DOT documentation is available for the fleet When capable, act as a resource for some training or technical issues or troubleshooting related to Maintenance Business Systems, in particular the CMMS. Previous Experience and Competencies: Required Military experience - Maintenance, or Former Dealership/Automotive Service writing experience. Proficient computer skills. Specifically Microsoft Office applications Proficient or familiar with Computerized Maintenance Management Software (CMMS) Military experience - Maintenance, or Former Dealership/Automotive Service writing experience. Proficient computer skills.
    $13-17 hourly 16h ago
  • Service Writer

    Gooseneck Implement 2.9company rating

    Service advisor job in Harvey, ND

    About Us: At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers. About the Position: Department: Service Reports to: Service Manager Supervises: None Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Responsibilities: Fields internal and external customer inquiries to the Service Department. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager. Maintains Service Department filing and records. Updates customer profiles using equipment, hours, or other information from the customer work orders. Maintains accessories and supplies and prepares replacement orders. May prepare Service Technician efficiency reports. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up. Knowledge, Skills, and Abilities: Basic knowledge of accounting practices. Ability to use standard desktop load applications such as Microsoft Office and internet functions. Knowledge of office procedures. General understanding of mechanical/technical terms is preferred. High School Diploma or equivalent experience.
    $36k-44k yearly est. 60d+ ago
  • Relief CSR Driver

    Ameripride Services 4.3company rating

    Service advisor job in Bismarck, ND

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
    $32k-37k yearly est. 4d ago

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What are the top employers for service advisor in ND?

Eide Automotive Group

Fix It Forward Auto Care

Kupper Chevrolet

Vision Ford-Lincoln

Campers Inn Rv

Top 10 Service Advisor companies in ND

  1. Butler Machinery

  2. Eide Automotive Group

  3. Fix It Forward Auto Care

  4. Kupper Chevrolet

  5. Vision Ford-Lincoln

  6. Campers Inn Rv

  7. Ryan

  8. FUJIFILM Medical Systems USA

  9. Allstate Peterbilt Group

  10. Valley Imports

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