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Service advisor jobs in Odessa, TX - 146 jobs

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Service Advisor
Customer Service Representative
Customer Service Associate
Assistant Service Manager
  • Service Advisor

    Lithia & Driveway

    Service advisor job in Odessa, TX

    Dealership:L0150 Lithia Toyota of OdessaOdessa Toyota Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses. Qualifications: Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence
    $40k-71k yearly est. Auto-Apply 30d ago
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  • Greeter/Service Advisor

    Rapid Oil Change

    Service advisor job in Odessa, TX

    Urgent Hiring: Join Rapid Oil Change as a Dynamic Greeter/Service Advisor! Are you looking for a fun and loving work environment where your contributions are truly valued? Do you want to be part of a family-owned business that invests in your success? If you answered yes, then Rapid Oil Change is the perfect place for you! At Rapid Oil Change, we prioritize our employees' growth and well-being. Join our team and enjoy competitive wages, a supportive culture, and the opportunity to develop exceptional customer service skills. Apply now to kickstart your career in the automotive industry! Key Responsibilities: Perform general office functions including answering phones and processing customer service requests. Conduct opening and closing duties, ensuring a smooth operation. Provide customers with information about services and suggest additional offerings. Ensure a clean and welcoming lobby environment for our customers. Qualifications: Strong written and oral communication skills. Exceptional customer service and relations skills. Ability to work professionally and maintain a neat appearance. Knowledge of computers and basic keyboarding skills. What We Offer: A supportive and dynamic work culture. Opportunities for career growth and development. Competitive pay and fair wages. A hassle-free interview process. Continuous training and learning opportunities. Location: Odessa 3854 Penbrook St, Odessa, TX 79762, USA If you're ready to make a difference and grow with us, apply today!
    $40k-71k yearly est. 60d+ ago
  • Service Advisor - Cadillac Buick GMC

    Sewell Family of Companies

    Service advisor job in Midland, TX

    Job Description The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Career Growth Opportunities Retirement Plan Responsibilities Roles and Responsibilities: Greet each guest in a prompt, courteous manner 100% of the time Schedule appointments and manage vehicle repair process via the dealership management system Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion Obtain customer, vehicle data, and method of payment Test-drive the vehicle with the customer to ensure proper operation Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval Obtain customer signature on repair order Schedule a time with the customer to discuss the vehicle status Obtain accurate customer contact information Follow up on the progress of each repair order with the assigned technician Contact the customer by telephone regarding changes in the estimate or time promised Record any changes on the repair order in approved standards Deliver vehicles to customers and answer any questions or concerns Review work performed and discuss charges or coverage Advise the customer of future maintenance or repair needs Ensure all needs are met and ask if anything else can be done Explain the survey the customer will receive and its importance Attend training classes and meetings as needed per Sewell standards Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays Requirements Skills and Requirements: High school diploma or GED Valid driver license and acceptable driving record Background and drug screening Ability to multitask
    $40k-71k yearly est. 8d ago
  • Service Advisor - Cadillac Buick GMC

    Team Sewell

    Service advisor job in Midland, TX

    The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests. Roles and Responsibilities: * Greet each guest in a prompt, courteous manner 100% of the time * Schedule appointments and manage vehicle repair process via the dealership management system * Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately * Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion * Obtain customer, vehicle data, and method of payment * Test-drive the vehicle with the customer to ensure proper operation * Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval * Obtain customer signature on repair order * Schedule a time with the customer to discuss the vehicle status * Obtain accurate customer contact information * Follow up on the progress of each repair order with the assigned technician * Contact the customer by telephone regarding changes in the estimate or time promised * Record any changes on the repair order in approved standards * Deliver vehicles to customers and answer any questions or concerns * Review work performed and discuss charges or coverage * Advise the customer of future maintenance or repair needs * Ensure all needs are met and ask if anything else can be done * Explain the survey the customer will receive and its importance * Attend training classes and meetings as needed per Sewell standards Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays Skills and Requirements: * High school diploma or GED * Valid driver license and acceptable driving record * Background and drug screening * Ability to multitask
    $40k-71k yearly est. 8d ago
  • Service Advisor

    Roberts Truck Center 3.8company rating

    Service advisor job in Midland, TX

    Service Advisor Midland, TX The Service Advisor will interview customers, run vehicle health reports, communicate symptoms with customer's vehicle(s), enter data into the business system with accuracy, and coordinate incoming repairs with the service supervisor, schedule service technicians on orders, invoice customer tickets, and keep customers informed about status repairs. HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact): Greet customers, build professional relationships, develop good rapport, and provide customer service to all customers. Determines vehicle condition by conducting inspections and running a vehicle health report (diagnostic test) and identifies worn and damaged parts. Write, edit, and update Service Repair Orders, make maintenance service recommendations, act as the coordinator between the service department and parts. Coordinate Service Technicians to perform service orders as needed. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES: When needed, climb into trucks to retrieve vehicle's health report. Ability to prioritize in potentially stressful situations in a fast-paced environment. Ability to multitask; high volume phone calls, ability to assist customers waiting, Ability to follow step-by-step instructions. Interpret reports, communicate information to Service Technicians, and make maintenance service recommendations off all reports. Check for recalls and/or warranty items, provide serial numbers as serial number of parts that and put it in story on each time punches. Communicate with the service team and supervisor about incoming jobs and accurately determine a Standard Repair Time (SRT) by researching it on the dealer's portal to determine a proper estimate for technician and customer. Coordinate and schedule techs on service orders, and quotes with customers. Occasionally open the building and parking lot in the morning and close both in the evenings. Write a detailed description of the customer's concern on the repair order to help the technician diagnose the repairs needed. Communicate the work performed and the repair order charges to the customer and coordinates upcoming service appointments. Refers to service history, inspects vehicle, and recommends additional needed service. Negotiate the cost of repairs with third party warranty vendors. Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day and clearly communicate to customer. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Handles telephone inquiries regarding appointments and work in process. Maintains safe and secure environment by following safety and security standards and procedures, complying with codes. · Invoice customers pay tickets and coordinate warranty repairs. Navigate and manage multiple databases simultaneously. Potential exposure to extreme heat and cold temperatures. Accept and process customer payments as needed. Other duties as assigned by manager. QUALIFICATIONS AND EXPERIENCE: Computer savvy, ability to navigate multiple databases and websites. Strong written / verbal communication skills required. Self-motivated, ability to work independently, and work well under pressure. · One to three years of experience in customer service role. High school diploma or equivalent. Have a working mechanical knowledge of manufacturer diesel trucks preferred. Commercial Valid Driver License a plus. PHYSICAL AND ENVIRONMENTAL CONDITIONS: While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is frequently required to climb into trucks to run health reports and gather information. NOTE: This Position Profile is not intended to be all-inclusive. Employees may perform other related duties as required to meet the on-going needs of the company. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
    $35k-46k yearly est. Auto-Apply 1d ago
  • CSA PM1 Technician (Rotational)

    Warren Cat 4.3company rating

    Service advisor job in Midland, TX

    TEAM UP WITH US! The CSA PM1 Technician is designated as a "Rotational" position that usually works a designated rotating schedule, usually in patterns such as 14 days "on," and 7 days "off" work. The person must travel to and lodge at the assigned work location for the duration of the 14-day work assignment. This position is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information. * Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs. WHAT YOU'LL NEED: * Ability to work independently and follow instructions as given. * Knowledge of Caterpillar equipment. * High school diploma or general education degree (GED). * Valid drivers' license and good driving record. Will have to get a CDL. * Computer knowledge a plus. * Excellent customer service. * Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram. * Successfully complete Work Steps assessment. WHY WORK WITH US? * We like to take care of business and have fun doing it! * We offer health, dental, vision, life, and more as a comprehensive benefits package. * Don't you want to work with awesome people? IMPORTANT INFORMATION: While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 100%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA
    $24k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Jason Yeley-State Farm Agent

    Service advisor job in Odessa, TX

    Job DescriptionBenefits: Training & development Bonus based on performance Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jason Yeley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Supplemental Health benefits Valuable career-building experience
    $26k-35k yearly est. 30d ago
  • Customer Service Representative - State Farm Agent Team Member

    Lara Sandlin-State Farm Agent

    Service advisor job in Odessa, TX

    Job DescriptionBenefits: License reimbursement Group life insurance Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been licensed in insurance since 2002 and joined State Farm in 2012. Today, I operate two offices: my Legacy office in Midland with six team members, and my second location in Andrews with three team members. Across both offices, we pride ourselves on creating a supportive and rewarding environment where our team can thrive. We like to keep things enjoyable day-to-day with Nespresso machines in both offices, surprise breakfasts (think donuts or burritos), and team lunches. Beyond the office, team members can look forward to incentive tripsprevious destinations have included Florida, Las Vegas, and Mexico! We also offer health insurance after 90 days, along with a group life policy, ensuring our team is cared for both personally and professionally. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Lara Sandlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-35k yearly est. 8d ago
  • TXDMV - VTR Customer Service Representative

    Capps

    Service advisor job in Odessa, TX

    TXDMV - VTR Customer Service Representative (00055141) Organization: TEXAS DEPARTMENT OF MOTOR VEHICLES Primary Location: Texas-Odessa Work Locations: Midland Odessa RSC 3901 E US Highway 80 Odessa 79761-3522 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.00 Travel: Yes, 5 % of the Time State Job Code: 0136 Salary Admin Plan: A Grade: 15 Salary (Pay Basis): 3,600.00 - 3,600.00 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Job Posting: Jan 6, 2026, 10:41:03 PM Closing Date: Jan 21, 2026, 5:59:00 AM Description State Classification: Customer Service Representative III (0136) SUBMISSION OF APPLICATION To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. TxDMV does not accept paper applications. Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority. Applicants who require accommodation for the interview process should contact Human Resources at ************ when contacted to schedule an interview. GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, Midland/Odessa Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations. Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence. Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Reviews, processes, and routes mail. Tracks receipt and processing of documents. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents. Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters. Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports. Participates in team meetings to contribute to the development of best practice procedures. May process customer apportioned registration in-person, by telephone and through the TxIRP online application. Performs other job-related duties as assigned. Must attend regularly scheduled work hours. MARGINAL DUTIES May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned. Qualifications MINIMUM REQUIREMENTSEducation and Experience Graduation from high school or equivalent plus two (2) years' experiences in a high-volume customer service or general office administration environment. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) ADDITIONAL INFORMATIONBENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:ü Retirement Planü Paid Group Health & Life Insurance for employeesü Paid Holidaysü Paid Vacation Leaveü Paid Sick Leaveü Longevity Payü Dentalü Visionü Dependent Optional Life Insuranceü Voluntary AD&D Insuranceü Dependent Health & Life Insuranceü Health & Dependent care flexible spending accountsü Tuition Assistance ProgramQUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.Job offer and continuation of employment is contingent upon:Proof of education and experience listed on the application Eligibility to work in the United StatesSatisfactory results from a pre-employment criminal history background check and driver's record check Compliance with Selective Service registration for males ages 18-25Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.Military:If selected for the position the following must be provided for proof of military employment preference:Veteran must provide form DD 214Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information.Submission of Application:Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on ************.
    $26k-35k yearly est. Auto-Apply 13h ago
  • Customer Service Representative (Celebration Advisor)

    WB Liquors & Wine

    Service advisor job in Odessa, TX

    There are tons to learn about liquor, beer & wine and have some fun along the way! Immediate Hire Always looking for smiling faces and those that are excited to learn and grow with our Team! Are you enthusiastic, outgoing and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and family-friendly atmosphere? We are currently seeking an upbeat, responsible and customer-oriented Customer Service Representative Celebration Advisor to join our team! Who are we? WB Liquors is a Texas-based, family-owned liquor store with extensive selection of liquor, beer, wine, and spirits since the 1960s. Our goal is to provide customers with quality products and exceptional customer service! Why work with us? We offer competitive pay and benefits, and we are closed on Sundays which gives everyone the opportunity to relax or take care of family and personal commitments. As a liquor store, we provide consistent employment in a changing job market. Our team is driven by celebration and creates a fun and exciting work environment! Come join the team as one of our Customer Service Representative Celebration Advisors! Benefits: Sundays off! Out by 9:15pm daily Bonus/Incentive potential Holiday Pay! Potential for Vacation after 6 months Employer matched 401(k) plan The right candidate will be willing and able to: Have a smiling face and happy disposition Communicate effectively and courteously with all customers Effectively use an integrated cash register and follow cash handling procedures Perform closing register procedures and make cash drops Assist in posting specials and promotions, checking-in vendors, setting and stocking product Requirements: Must be at least 21 years of age. Must be able to work a flexible schedule including evenings, weekends, and some holidays. Ability to lift up to 50 lbs. Extra Awesome: 1 year of retail experience or customer service experience Prior liquor, beer and wine knowledge is super awesome! What are you waiting for? Come join the Team! WB Liquors is proud to be an Equal Opportunity Employer. Work schedule 10 hour shift Weekend availability On call Holidays Day shift Night shift Overtime
    $26k-35k yearly est. 60d+ ago
  • Customer Service Representative

    Dexter Axledexter Axle Company, Inc.

    Service advisor job in Odessa, TX

    Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Odessa, TX. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. For more information about our company, access Dexter's web site at ******************** JOB DESCRIPTION The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include: * Responding to customer inquiries both in person and over the phone. * Maintain system information including product pricing and availability. * Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed. * Contact truck run customers for orders and ensuring that orders are placed on a timely basis. * Make same-day follow-up calls to customers regarding backorders and delivery dates. * Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined. * Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints. * Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem. * Track shipments as necessary. * Other duties as assigned. Minimum Qualifications QUALIFICATIONS: * The ideal candidate will have excellent communication and interpersonal skills. * High school diploma or equivalent. * One or more years of customer service experience. * Excellent computer and phone skills. * Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers. * Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training. Dexter is driven by our core values committed to Safety, Quality and Integrity: * Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations! * Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities. * Do the Right Thing - For our people, for our customers, and for the business. We care for our people. Here are some of our great, comprehensive Benefits: * Dexter offers a competitive wage * Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA * 3% profit sharing in our Safe Harbor program * 401(k) Plan with company contributions * Opportunities for internal career development and growth Apply now to join an industry leader and make a difference in what we do for the customers we serve! Equal Opportunity Employer Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
    $26k-35k yearly est. 13d ago
  • Customer Service Associate

    The Hertz Corporation 4.3company rating

    Service advisor job in Midland, TX

    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $14.00/hr. Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $14 hourly Auto-Apply 41d ago
  • CUSTOMER SERVICE / SALES REPRESENTATIVE

    RNR Tire Express and Custom Wheels-Midland, Tx

    Service advisor job in Midland, TX

    Job Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $26k-34k yearly est. 15d ago
  • Customer Service Representative - State Farm Agent Team Member

    Abraham Gutierrez-State Farm Agent

    Service advisor job in Midland, TX

    Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Abraham Gutierrez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 17d ago
  • Customer Service Representative

    Eddy Ohlenburg State Farm Agency

    Service advisor job in Midland, TX

    Job Description Eddy Ohlenburg - State Farm Agency, located in Midland, TX has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential! Please submit your resume and we will follow up with the next steps. Responsibilities include, but not limited to: Develop insurance quotes, makes sales presentations, and close sales Establish client relationships and follow up with clients, as needed Develop ongoing networking relationships Provide prompt, accurate, and friendly client support Maintain a strong work ethic with a total commitment to success each and every day Develop new service opportunities with both existing and new clients Benefits: Base Salary plus a very competitive commission program Great bonus potential if you are a top performer Paid Time Off - for personal time and vacation Outstanding preparation if you aspire to be a State Farm agent in the future Requirements: Property & Casualty license (must be able to obtain) Life & Health license (must be able to obtain) 1-2 Years of Sales Experience (preferred) Demonstrated successful track record of meeting sales goals and quotas required Enthusiasm and belief about the role insurance and financial products play in people's lives Proven track record of trustworthiness, dependability and ethical behavior Excellent communication skills: written, verbal and listening Must be awesome at opening doors and getting appointments from a cold start If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $26k-34k yearly est. 12d ago
  • Service Advisor - Sewell KIA

    Sewell Family of Companies

    Service advisor job in Midland, TX

    Job Description Service Advisor The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Tuition Reimbursement Career Growth Opportunities Retirement Plan Responsibilities Roles and Responsibilities: Greet each guest in a prompt, courteous manner 100% of the time Schedule appointments and manage vehicle repair process via the dealership management system Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion Obtain customer, vehicle data, and method of payment Test-drive the vehicle with the customer to ensure proper operation Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval Obtain customer signature on repair order Schedule a time with the customer to discuss the vehicle status? Obtain accurate customer contact information Follow up on the progress of each repair order with the assigned technician Contact the customer by telephone regarding changes in the estimate or time promised Record any changes on the repair order in approved standards Deliver vehicles to customers and answer any questions or concerns? Review work performed and discuss charges or coverage Advise the customer of future maintenance or repair needs Ensure all needs are met and ask if anything else can be done? Explain the survey the customer will receive and its importance Attend training classes and meetings as needed per Sewell and BMW standards Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays Requirements Skills and Requirements: High school diploma or GED Valid driver license and acceptable driving record Background and drug screening Ability to multitask
    $40k-71k yearly est. 21d ago
  • Greeter/Service Advisor

    Rapid Oil Change

    Service advisor job in Midland, TX

    Urgent Hiring: Join Rapid Oil Change as a Dynamic Greeter/Service Advisor! Are you looking for a fun and loving work environment where your contributions are truly valued? Do you want to be part of a family-owned business that invests in your success? If you answered yes, then Rapid Oil Change is the perfect place for you! At Rapid Oil Change, we prioritize our employees' growth and well-being. Join our team and enjoy competitive wages, a supportive culture, and the opportunity to develop exceptional customer service skills. Apply now to kickstart your career in the automotive industry! Key Responsibilities: Perform general office functions including answering phones and processing customer service requests. Conduct opening and closing duties, ensuring a smooth operation. Provide customers with information about services and suggest additional offerings. Ensure a clean and welcoming lobby environment for our customers. Qualifications: Strong written and oral communication skills. Exceptional customer service and relations skills. Ability to work professionally and maintain a neat appearance. Knowledge of computers and basic keyboarding skills. What We Offer: A supportive and dynamic work culture. Opportunities for career growth and development. Competitive pay and fair wages. A hassle-free interview process. Continuous training and learning opportunities. Location: Midland Andrews Hwy, Midland, TX, USA If you're ready to make a difference and grow with us, apply today!
    $40k-71k yearly est. 60d+ ago
  • CSA PM1 Technician

    Warren Cat 4.3company rating

    Service advisor job in Midland, TX

    TEAM UP WITH US! The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information. * Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs. WHAT YOU'LL NEED: * Ability to work independently and follow instructions as given. * Knowledge of Caterpillar equipment. * High school diploma or general education degree (GED). * Valid drivers' license and good driving record. Will have to get a CDL. * Computer knowledge a plus. * Excellent customer service. * Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram. * Successfully complete Work Steps assessment. WHY WORK WITH US? * We like to take care of business and have fun doing it! * We offer health, dental, vision, life, and more as a comprehensive benefits package. * Don't you want to work with awesome people? IMPORTANT INFORMATION: While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 60%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA
    $24k-32k yearly est. Auto-Apply 60d+ ago
  • Assistant Service Manager - Sewell KIA

    Team Sewell

    Service advisor job in Midland, TX

    Sewell Kia is seeking an Assistant Service Manager to deliver an exceptional guest experience and uphold the Sewell standard of hospitality. As the primary connection between our guests and technicians, you'll ensure clear communication, accurate repair orders, and timely service completion - creating confidence and trust at every step. At Sewell, we believe in a give-and-get philosophy: we provide the tools, training, and support - you deliver extraordinary service, accountability, and results. What You'll Give * Own the guest experience from check-in to vehicle delivery * The ability to truly know your guests - creating "wow" moments that surprise and delight them * Accurately document repair needs, create service estimates, and manage approvals * Communicate clearly and consistently with guests about status, timelines, and costs * Resolve guest concerns with urgency and professionalism, protecting the Sewell brand What You'll Get * A culture built on trust, growth, and servant leadership * Comprehensive training and development to advance your career * Competitive pay with performance-based bonuses * Full benefits and opportunities for advancement Qualifications * you get excited about serving other people in solving their problems * Prior experience in automotive service OR customer service is preferred, but not required * Strong communication, organization, and problem-solving skills * Ability to work in a very fast-paced environment * Valid driver's license and ability to work flexible hours
    $31k-52k yearly est. 60d+ ago
  • Customer Service Representative (Celebration Advisor)

    WB Liquors & Wine

    Service advisor job in Midland, TX

    There are tons to learn about liquor, beer & wine and have some fun along the way! Immediate Hire Always looking for smiling faces and those that are excited to learn and grow with our Team! Are you enthusiastic, outgoing and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and family-friendly atmosphere? We are currently seeking an upbeat, responsible and customer-oriented Customer Service Representative Celebration Advisor to join our team! Who are we? WB Liquors is a Texas-based, family-owned liquor store with extensive selection of liquor, beer, wine, and spirits since the 1960s. Our goal is to provide customers with quality products and exceptional customer service! Why work with us? We offer competitive pay and benefits, and we are closed on Sundays which gives everyone the opportunity to relax or take care of family and personal commitments. As a liquor store, we provide consistent employment in a changing job market. Our team is driven by celebration and creates a fun and exciting work environment! Come join the team as one of our Customer Service Representative Celebration Advisors! Benefits: Sundays off! Out by 9:15pm daily Bonus/Incentive potential Holiday Pay! Potential for Vacation after 6 months Employer matched 401(k) plan The right candidate will be willing and able to: Have a smiling face and happy disposition Communicate effectively and courteously with all customers Effectively use an integrated cash register and follow cash handling procedures Perform closing register procedures and make cash drops Assist in posting specials and promotions, checking-in vendors, setting and stocking product Requirements: Must be at least 21 years of age. Must be able to work a flexible schedule including evenings, weekends, and some holidays. Ability to lift up to 50 lbs. Extra Awesome: 1 year of retail experience or customer service experience Prior liquor, beer and wine knowledge is super awesome! What are you waiting for? Come join the Team! WB Liquors is proud to be an Equal Opportunity Employer. Work schedule 10 hour shift Weekend availability On call Holidays Day shift Night shift Overtime Benefits 401(k)
    $26k-34k yearly est. 15d ago

Learn more about service advisor jobs

How much does a service advisor earn in Odessa, TX?

The average service advisor in Odessa, TX earns between $31,000 and $92,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Odessa, TX

$53,000

What are the biggest employers of Service Advisors in Odessa, TX?

The biggest employers of Service Advisors in Odessa, TX are:
  1. Lithia & Driveway
  2. Rapid Oil Change
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