Customer Service Representative
Service advisor job in Kansas City, KS
We're partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you're someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.
Responsibilities:
Take customer orders by phone and email for commercial appliances and parts
Enter detailed product orders accurately, including shipping and freight specifics
Respond to customer inquiries and provide support or escalate as needed
Maintain customer accounts and track order activity in internal systems
Reconcile machine orders with production reports and generate weekly reports
Support key account tracking and documentation for leasing and consignment
Stay flexible and cross-trained, supporting team coverage and shared responsibilities
Assist with other duties as assigned by the customer service manager
Requirements:
Strong attention to detail and ability to keep track of order specifications
Excellent communication skills and a service-oriented approach
Comfortable working in an open office environment with multiple conversations happening
Basic proficiency with Microsoft Office and ability tolearn new software
Reliable, professional, and eager to learn the products and parts they support
Previous customer service experience is a plus
Agent Services Representative
Service advisor job in Leawood, KS
This is an existing opportunity to enter the fast-paced real estate environment as a concierge Agent Services Representative. This role works closely with office brokers and top-producing agents and teams. This position provides recruitment and administrative support and provides general office and computer assistance.
Job Duties and Responsibilities
(Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
Manage contact lists and pipelines in CRM, including data entry, tagging, and lead source tracking. Research and maintain lists of target Agents. Send and track personalized outreach campaigns. Schedule and confirm meetings, follow-ups, and interviews between Leadership and Agents. Assist in planning for event-based recruiting initiatives. Help create internal communications or newsletters related to recruiting updates. (50%)
Create Agent-facing campaigns, postcards, and HTML emails. Maintain and update campaign templates. Collect and organize agent testimonials, photos, and social content for marketing use. Monitor campaign analytics (open rates, response rates, conversions) and maintain report analytics. Support social media posting and engagement for recruiting campaigns when directed. (20%)
Provide administrative and clerical support to a Recruiter which may include pulling and organizing production data, migrations stats, and recruiting metrics for presentations and reports. Maintain recruiting dashboards. Assist with market research identifying top-producing agents, competitive brokerages, or regional trends. (10%)
May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5%)
Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5%)
May serve as back-up to other office staff. (5-10%)
Perform any additional responsibilities as requested or assigned. (0- 5%)
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
Minimum of high school diploma or the equivalent. Secondary education preferred.
Experience:
One to three years clerical or administrative experience.
Marketing and social platforms experience preferred.
Real estate knowledge preferred.
Knowledge and Skills:
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer/technology skills: proficient in Microsoft Office and Canva products.
Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
Effective analytical and problem-solving skills. Attention to details.
Demonstrated verbal and written communication skills including presentation ability.
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Internal Service Advisor
Service advisor job in Olathe, KS
Job DescriptionInternal Service Advisor - Oakes Auto Group
Department: Service / Reconditioning Employment Type: Full-Time
About the Role
Oakes Auto Group is looking for a high-energy, detail-oriented Internal Service Advisor to play a crucial role in our Pre-Owned Reconditioning Process. This individual will work directly with Used Car Managers, the Parts Department, and Technicians to expedite pre-owned vehicles through our system and ensure they are retail-ready with the highest quality standards.
If you are passionate about results, thrive in a fast-paced environment, and have a keen eye for detail, this is the role for you.
Key Responsibilities
Coordinate and manage the recon flow of pre-owned vehicles with urgency and accuracy.
Partner with Used Car Managers, Parts, and Technicians to keep vehicles moving seamlessly.
Monitor and track vehicle progress daily, eliminating bottlenecks and delays.
Review repair orders for accuracy and ensure proper documentation.
Conduct quality checks before vehicles are frontline-ready.
Anticipate potential roadblocks and provide solutions to maintain performance standards.
Qualifications
Previous experience in a dealership service, reconditioning, or advisor role is a plus.
Automotive mechanical knowledge preferred but not required.
Excellent communication and organizational skills.
Strong attention to detail and focus on quality.
Proven ability to prioritize and deliver results under pressure.
High-energy and performance-driven mindset.
Our Core Values at Oakes Auto
At Oakes Auto Group, our culture is built on five core values that guide everything we do:
Commitment to Work - We embrace our work and strive for continual improvement.
Service Leadership - We look to serve first and protect the Oakes brand in every interaction.
Winning Attitude - We bring a positive, can-do attitude and give our best, always.
Consistency - We follow the process, every time, to deliver great experiences.
Do the Right Thing - We lead with integrity, even when no one is looking, and accept responsibility.
We don't just want employees - we want team members who live these values and help raise the bar for our industry.
Compensation & Benefits
Competitive pay plan based on experience and performance.
Health, dental, and vision insurance.
Paid time off and holidays.
Career growth opportunities in a fast-growing dealership group.
Apply today and be the key driver in keeping Oakes Auto's Pre-Owned Reconditioning Process running at peak performance!
Service Advisor
Service advisor job in Olathe, KS
The Automotive Service Advisor plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Advisors are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards.
Key Responsibilities:
Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs
Opening & Closing of the store. Being able to cover all operational hours
Operate the current point of sale computer program
Operate the current point of sale computer program
Tire & Service sales. Assist Service Manager with job estimates
General filing and cleaning as requested by the Store Manager
Provide customers with a complete and accurate written cost estimate
Communicate realistic promise times to customers and set proper expectations
Obtain customer signatures on repair orders and ensure proper documentation
Adhere to warranty policies and procedures
Accurately document customer concerns, requests, causes, and corrections on repair orders
Communicate with team leaders about incoming work and ensure efficient workflow
Review inspection reports from technicians and manage technician time efficiently
Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements
Obtain proper authorization before performing any additional repairs
Explain completed work and all charges to customers clearly and effectively
Support the Service Department by managing schedules and ordering necessary parts
Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability
Maintain a clean, safe, and organized work environment
Maintain a professional appearance and treat all colleagues with respect
Comply with all relevant federal, state, and local regulations
Provide excellent written and oral communication to ensure smooth service delivery
Licenses and Certifications:
Valid Driver's License (Required)
Job Requirements:
High school diploma or equivalent education
Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred
Knowledge of:
Automotive service, maintenance, and repairs
MS Office products
Basic mathematics
Skills and Abilities:
Excellent customer service and sales skills
Strong ability to communicate effectively, both orally and in writing
Phone skills - proper phone etiquette and sales.
Honesty, transparency, and strong ethical standards
Conflict resolution and problem-solving capabilities
Strong leadership, interpersonal, and organizational skills
Willingness to participate in in-house training programs
Good driving record
Physical Requirements:
Ability to lift up to 75 lbs
Regularly required to talk and hear
Frequently required to stand, walk, and sit
Occasionally required to bend, stoop, reach, crawl, and climb
May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.
Our culture is built around putting customer care first.
Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.
Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.
If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board.
Service Advisor - Town Center Crossing
Service advisor job in Leawood, KS
THE TEAM The mission of the Service Department is to deliver highly elevated service to support loyal, enduring relationships with the client. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for successfully delivering elevated, Everyday Luxury service to each of our clients to build loyal and enduring client relationships. As the Service Advisor, you will process transactions, support with the management of client services, and uphold exceptional organization at the service counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLE
As the Service Advisor, you will:
* Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
* Accurately and efficiently process transactions while preserving a world-class client experience
* Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
* Support service counter operations, including managing the line up to ensure clients are serviced as quickly as possible, preparing product for transactions, packaging client purchases, and returning product to the sales floor
THE QUALIFICATIONS
The Service Advisor has:
* Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
* A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
* The ability to collaborate fluently with cross-functional partners
* A commitment to quality and investing in results that add value to the business
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
* Product Discount - We offer a 40% discount on all our Everyday Luxury products (online and in store)
* Aspirational Workspace - Every detail is considered to connect to the energy of the culture
* Set your Schedule - Provide your availability and indicate your preferred working hours (some restrictions apply)
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Auto-ApplyRV Service Advisor
Service advisor job in Gardner, KS
Job Description
Olathe Ford RV Service Advisor
If you're passionate about the RV or mechanical world, we want you to join the team at Olathe Ford RV! We're looking for an individual who is eager to contribute to our mission of providing an extraordinary experience for every client. This is your opportunity to be part of a top-tier team that is dedicated to excellence. Apply today and start making an impact with us!
Position Overview: The ideal candidate will have experience as a Service Advisor in either a dealership or high-volume auto center. The candidate must be capable of handling the demands of a very busy Service Department while maintaining the level of quality our customers have come to expect.
Responsibilities:
Meet with customers to gain knowledge of their concerns
Complete Service Orders (RO)
Maintain accurate service records
Dispatch work to technicians and maintain excellent communication with technicians to ensure timely and efficient repairs
Perform time and cost estimates for repair
Complete and close work orders, once the repairs are completed
Collect payment from customers
Work with extended service policy companies from prior approvals on repairs needed
Qualifications:
High School Diploma or equivalent: skilled trade technical training is a plus
Previous Service Advisor experience -dealership or high-volume auto center
Strong customer service and communication skills
Proven and verifiable track record of success in sales and customer satisfaction
General knowledge of RV is helpful
Must be dependable, friendly, enthusiastic and self-motivated
Highly organized with superior time management and prioritization skills
Computer efficient and understanding of the DMS Systems
Benefits:
Health, Dental, and Vision Insurance
$20,000 in Company Paid Life Insurance
401k with Company Match
Paid Personal Days
Paid Vacation Days
Paid Holidays
Paid Volunteer Day
New Car Discounts
RV Discounts for renting and buying
Discounts on products and services
We are an Equal Opportunity Employer and prohibit discrimination/harassment without regard to race,color,religion,age,sex,national orgin,disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local law.
Service Advisor - Hendrick Lexus KC
Service advisor job in Kansas City, KS
Hendrick Lexus Kansas CityLocation: 6935 W. Frontage Rd, Merriam, Kansas 66203
Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership's standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
Auto-ApplySERVICE EXPERIENCE ADVISOR
Service advisor job in Overland Park, KS
Job Description
We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.
This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.
MAJOR RESPONSIBILITIES:
Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
Listen actively to customer concerns and guide them through appropriate service solutions and offerings
Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
Clearly communicate estimated pricing, timelines, and expectations at time of check-in
Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
Process service and point of sale transactions accurately and completely
Maintain minimum attachment rates and productivity standards
Stay informed of current promotions and attachment opportunities
Provide timely, professional updates to customers regarding service status
Obtain required certifications as directed by management
Keep a clean, organized, and customer-ready workspace
EDUCATION & EXPERIENCE:
High School diploma or equivalent
No prior technical experience required
Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Service Advisor
Service advisor job in Overland Park, KS
Bob Allen Ford in Overland Park is expanding the service department and looking for dedicated personnel to join our growing operation.
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
401(K)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyService Advisor
Service advisor job in Kansas City, MO
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Responsibilities
* Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
* Ensures that the daily inventory of technicians' time is consistently sold to service customers.
* Distribute work between technicians efficiently
Qualifications
* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance.
* Clean driving record
* Willing to submit to a pre-employment background check
What We Offer:
* Medical, Dental & Vision
* 401k with Match
* Paid Vacation
* Growth Opportunities
* Paid Training
* Family Owned and Operated
* Long Term Job Security
* Health and Wellness
* Accident & Critical Illness
* HSA/Flexible Spending
* Pet Insurance
* Employee Discounts
* State of the Art Facility
* Paid Certification
* Ongoing Certification
* OEM Certification
* Busy Shop
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
Customer Service at DQ Overland Park
Service advisor job in Overland Park, KS
Job Description
Dairy Queen in Overland Park, KS is looking for one customer service to join our 30 person strong team. We are located on 8601 W 137th Street. Our ideal candidate is self-driven, ambitious, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
Service Advisor/Counterperson
Service advisor job in Kansas City, KS
At Smithville Ford we are a small, but growing dealership and have an opportunity for a unique position. As part of the Balderston Auto Group, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. We provide all of our staff members with a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry. Responsibilities
Oversee service & parts order, maintain the service drive & parts inventory. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work and parts between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems, order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others.
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver's license
Benefits
Family owned over 40 years.
40 Hour per week guarantee
Paid vacation
Air-conditioned shop
New facility with state-of-the-art technology
Employee discounts
Pet friendly
We provide you with one of the industry's TOP training programs, and it's Free and Paid!
Family environment
Community outreach focus
Fastest growing Subaru dealer in the Midwest
Flexible schedule
Performance Bonus Program
Full Benefits Package including Healthcare Benefits, 401k.
Upward Mobility: We love to promote from within
BALDERSTON AUTO GROUP is an Equal Opportunity Employer
Full-Time Opportunities
for Women, Minorities, and Veterans are encouraged to apply.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service/Service Advisor
Service advisor job in Edgerton, KS
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyService Writer
Service advisor job in Olathe, KS
The Service Writer is responsible for maintaining Service Technician timecards and safety training records, generating work order logs, entering data into the service business system, preparing warranty claims, running reports, and other general service department duties as directed by the Branch Service Manager.
Essential Functions
Administrative - Maintain department communication in order to complete reports and work. Maintain Service Technician timecards and safety training records. Maintain DOT and IFTA logs for all field service trucks. Maintain clean and organized warranty parts storage. Enter proper charge labor codes, work done and type of machines. Work with customer invoicing problems. File invoices properly with current account system to maintaining current billing cycle. Answer phones system, taking messages and directing calls as needed. Maintain a clean, orderly and safe work area appearance.
Service - Complete job status reports. Generate work order log and previews on completed work orders. Open and close work orders in a timely manner in order to minimize work-in-process. Maintain use of the Standard Pricing Guide (SPG) with employees and work orders. Work with Deere Product Support Manager. Bill according to established flat rates. Interview customers to obtain description of problem and type cost estimate of repair work for customers (quote). Prepare warranty claims, file with Central Warranty Processor, and maintain warranty log. Establish and maintain service records. Maintain quality control records. Inform Branch Service Manager of Service Technician productivity on current work orders. Answer and schedule field servicing. Dispatch service trucks through Navtrax/JD link (internal system). Process part returns for warranty claims.
Other Functions
Deliver parts, run errands, etc. as needed.
Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.'s objectives.
Knowledge/Skills/Abilities
Strong focus on customer service.
Strong knowledge of Microsoft Office and Internet.
Strong knowledge of Warranty Administration.
Basic knowledge of office machines, including copier, fax and printer.
Basic knowledge of construction equipment.
Strong attention to detail.
Able to communicate effectively as appropriate for the needs of customers or coworkers.
Able to work effectively in a team environment.
Able to process work with accuracy.
Meet commitments and deadlines.
Strong time management skills and ability to work in a fast paced environment.
Able to complete required documentation and reports in a timely manner.
Able to perform multiple tasks simultaneously.
Able to work a flexible schedule as needed.
Able to organize and prioritize numerous tasks and complete them under time constraints.
Ability to interact professionally with other employees, customers and vendors.
Ability to use interpersonal skills necessary in order to communicate by e-mail and telephone to provide information with ordinary courtesy and tact.
Demonstrates openness to new procedures, technology and structure.
Able to grasp new technology quickly and trouble shoot basic problems.
Valid Driver's License.
Physical Requirements and Work Schedule
Ability to do occasional lifting of up to 30 lbs. Able to work flexible schedule, including some evenings and weekends.
Education/Work Experience
High school diploma or GED required. At least one year related experience and/or training preferred.
Murphy Tractor & Equipment Co. is an equal opportunity employer.
Auto-ApplyCustomer Service Teammate
Service advisor job in Independence, MO
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Advisor
Service advisor job in Kansas City, MO
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Service Dispatcher
Service advisor job in Olathe, KS
Job Title: Service Dispatcher Department: Service Supervisor: Service Manager Summary Description Primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department. Issue service work to technicians and maintaining the flow of service work through the Service Department.
Duties and Responsibilities
* Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed.
* Ensure that technicians receive jobs based on skill level and current resource utilization.
* Review work-in-progress to ensure quality and reasonable completion times.
* Make estimates for internal work.
* Perform necessary work on vehicles or components in accordance with time schedules.
* Covers for the Service Manager in his absence as needed.
* Follows dealership closing procedures as assigned by General Manager.
* Greet customers immediately, in a courteous and friendly manner.
* Handle customer complaints according to company guidelines: reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to "make things right".
* Gain the trust and confidence of new customers when they are introduced to the Service Department.
* Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint.
* Avoid making commitments that might not be met. It is better to under-promise and over-deliver
* In conjunction with the Service Manager, establish technician work schedules that balance the workloads of all technicians.
* In conjunction with the Service Manager, monitor and address all comebacks with individual technicians.
* Establish departmental work schedules, balancing the work loads of all employees with the needs of the department.
* Establish job assignments with the Service Manager for technicians within their skill levels.
* Assist in observing employee performance and reporting findings to the Service Manager.
* Perform other related duties as assigned or requested.
Supervisory Responsibilities
* None
Qualifications & Job Requirements
* Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations.
* Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
* Experience with point-of-sale and parts and service management computer software or the ability to quickly learn.
* Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
* Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
* Maintain a positive attitude and relationship with all other employees.
* Capable of pushing and loading motorcycles.
* High school diploma or equivalent.
* Valid driver's license and motorcycle endorsement.
* Passion for the motorcycling lifestyle and riding community.
* Attention to detail.
* High energy level needed.
* Ability to work a flexible schedule including weekends, Holidays, and evenings.
* Proficient in meeting deadlines on a timely manner.
Physical Demands
* Requires the use of both hands.
* Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
* Requires the ability to balance and push an 800+lb motorcycle.
Working Conditions
* The noise level in the work environment is usually loud.
* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
* Occasionally exposed to exhaust fumes or other airborne particles.
* Frequently works near moving mechanical parts.
Nutritional Health Services Specialist-PRN
Service advisor job in Kansas City, MO
WHO WE ARE: Cornerstones of Care is a mental and behavioral health nonprofit certified in trauma-informed care that provides evidence-based prevention, intervention, treatment, and support services to help children and families improve their safety and health by making positive changes in their lives. Each year, our team empowers children and families in Kansas, Missouri, and beyond through three key service areas:
* Youth & Family Support - We help youth gain independence through social and living support programs while empowering families with the skills and resources they need to become resilient and successful.
* Foster Care & Adoption - We reunify and unite families while recruiting and providing support to foster parents and youth in foster care.
* Education & Community Trainings - We help students achieve academic success while giving educators the tools to create safe learning environments to improve their students' behaviors and offer innovative learning opportunities to build and improve knowledge in the community.
We are seeking a Nutritional Health Services Specialist-PRN to join our team. Your role will work under the supervision of the Manager of Nutritional Health Services. This position is responsible in cooperation with other kitchen staff for meal and snack preparation and maintaining the kitchen. This is a PRN (as needed) position for both our Gillis and Ozanam location. This position will assist in food service preparations and distributions. In addition, assist with special events. As a member of the Nutritional Health Services team, you will work with other team members and report to our Manger of Nutritional Health Services.
WHAT YOU WILL DO:
ESSENTIAL RESPONSIBILITIES
* Prepare meals and snacks according to assigned meals.
* Check-in and assist in storage and inventory of food.
* Assist in ensuring client count is accurately reported.
* Provide notification to Lead Nutrition Health Services Specialist or Manager Food Service of food items needing to be ordered.
* Provide notification to Lead Nutrition Health Services Specialist or Manager Food Service of equipment items needing repair.
* Assist with training new employees in kitchen policies and procedures.
* Assist in maintaining a clean and orderly kitchen.
* Provide staff coverage at all our locations (Gillis and Ozanam campuses).
WHAT YOU WILL BRING:
Our ideal candidate will have 1-3 years of relevant experience in Nutritional Health Services and the following:
REQUIRED KNOWLEDGE
* Must be able to obtain or have a current food service permit as per City ordinance and regulations.
* Knowledge of all kitchen equipment and proper use.
* Knowledge of sanitation rules and regulations.
* Must know and be able to demonstrate basic principles of quality and quantity food production and service.
* At least 21 years of age and pass background check, physical and drug screening
* A valid driver's license, proof of current vehicle insurance and reliable transportation.
Starting Salary: $ 17:00 ( Hourly)
CORNERSTONES OF CARE'S BENEFITS:
Cornerstones of Care offers a competitive benefits package, which includes:
* 9 Paid Holidays, flexible Paid Time Off, and Paid Sick Leave
* Team members who work at least 30 hours per week are eligible for
* Health insurance benefits (medical, prescription, dental, vision)
* Cafeteria plans (Health Savings Account (HSA) and Medical and Dependent Care Flexible Spending Accounts)
* Ancillary insurance benefits (accident insurance, critical illness insurance, hospital indemnity insurance, short-term disability insurance, voluntary life)
* Cornerstones of Care provides long-term disability insurance and basic term life/AD&D insurance at no cost to the team member
* Retirement savings plan (401K) with employer match
* Pet Insurance
* Employee assistance program (EAP)
* Tuition reimbursement program
* Public Service Loan Forgiveness.
* To view more information on our benefits, please visit our Job Openings page at Join Our Team - Cornerstones of Care to download the current benefits guide.
CORNERSTONES OF CARE'S ORGANIZATIONAL COMMITMENTS:
* Nonviolence - helping to build safety skills and a commitment to a higher purpose.
* Emotional Intelligence - helping to teach emotional management skills.
* Social Learning - helping to build cognitive skills.
* Open Communication - helping to overcome barriers to healthy communication, learn conflict management.
* Democracy - helping to create civic skills of self-control, self-discipline, and administration of healthy authority.
* Social Responsibility - helping to rebuild social connection skills, establish healthy attachment relationships.
* Growth and Change - helping to work through loss and prepare for the future.
CORNERSTONES OF CARE'S DIVERSITY STATEMENT:
We believe in the creation of inclusive communities where children, families, and team members thrive in an environment characterized by safety, respect, and the freedom to authentically express their unique identities - a place where each individual experiences a profound sense of belonging. To ensure that this vision becomes a reality, we have engaged with our team members, clients, stakeholders, and volunteers to craft a diversity statement that defines our commitment to foster diversity, inclusion, and equality throughout all aspects of our organization.
* We partner for safe and healthy communities.
* We cultivate a culture in which children, families, team members, volunteers, donors, and community partners feel welcomed, safe, respected, empowered, and celebrated.
* We value diversity of race, religion, color, age, sex, national origin or citizenship status, sexual orientation, gender identity and expression, geographical location, pregnancy, disability, neurodiversity, socio-economic, and military status.
* We stand for anti-racism, equity, and inclusivity.
* We insist and affirm that discrimination and violence have no place in safe and healthy communities, including in our organization.
* We strive toward a more welcoming, inclusive, diverse, and equitable organization through our policies, partnerships, and practices.
Questions?
Please contact: Cornerstones of Care, People Experience Department
8150 Wornall Rd., Kansas City, MO 64114
Phone: ************** Fax: **************
Like us on Facebook at: ********************************************
Cornerstones of Care is an
Equal Opportunity Employer
Qualifications
Service Writer
Service advisor job in Kansas City, MO
About the Role:
The Service Writer plays a crucial role in our Truck Rental Service Department by acting as the primary point of contact between customers and the service department. This position is responsible for accurately documenting customer service requests, ensuring that all necessary information is collected to facilitate efficient service delivery. The Service Writer will also coordinate with technicians to prioritize and schedule repairs, while maintaining clear communication with customers regarding the status of their service requests. Ultimately, the goal of this role is to enhance customer satisfaction by providing timely and effective service solutions. By effectively managing service operations, the Service Writer contributes to the overall success and reputation of the company.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a manufacturing or automotive environment.
Strong organizational skills and attention to detail.
Preferred Qualifications:
Experience with service management software or systems.
Knowledge of durable goods manufacturing processes.
Responsibilities:
Greet customers and assess their service needs, documenting all relevant information accurately.
Create and manage service orders, ensuring that all details are entered into the system correctly.
Coordinate with service technicians to schedule repairs and communicate timelines to customers.
Follow up with customers to provide updates on their service requests and address any concerns.
Maintain a clean and organized service area, ensuring that all tools and equipment are readily available.
Skills:
The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and service technicians. Organizational skills are utilized daily to manage multiple service requests and ensure that all documentation is accurate and up-to-date. Attention to detail is critical when entering service orders and following up with customers to avoid any misunderstandings. Preferred skills, such as familiarity with service management software, enhance efficiency in tracking service requests and managing schedules. Overall, a combination of these skills ensures that the Service Writer can provide exceptional service and contribute to a positive customer experience.
Auto-ApplyChauffeured Services Dispatcher (On Site)
Service advisor job in Kansas City, MO
Job Title: Chauffeured Services Dispatcher
We are searching for a reliable and experienced Chauffeured Services Dispatcher to join our team. As a Chauffeured Services Dispatcher, you will be responsible for coordinating the safe and efficient transportation of clients by assigning chauffeurs to specific routes and managing all aspects of scheduling and dispatching. The ideal candidate will be highly organized, have excellent communication skills, and possess a strong ability to multitask. This position requires exceptional attention to detail and the ability to remain calm under pressure while ensuring timely and satisfactory service to our valued clients.
Responsibilities:
- Coordinate and schedule chauffeured services based on client requirements, driver availability, and accountability for ensuring client satisfaction.
- Assign chauffeurs and vehicles to routes, considering factors such as distance, time, traffic, and vehicle capacity.
- Monitor the status of chauffeurs through GPS tracking systems and contact them for updates or changes as necessary.
- Track and maintain accurate records of routes, schedules, cancellations, and reschedules, ensuring real-time accuracy and quick response times.
- Assist in managing driver and vehicle availability, conducting routine checks to ensure vehicle cleanliness, maintenance, and safety compliance.
- Communicate with clients and chauffeurs regarding any changes to routes, delays, and special instructions to ensure a smooth and error-free transportation experience.
- Resolve any scheduling conflicts, technical issues, or emergencies swiftly and effectively, maintaining clear communication channels with all parties involved.
- Develop and maintain an up-to-date understanding of local traffic patterns, road construction, and other factors impacting transportation. Effectively utilize this knowledge to optimize routes and minimize delays.
- Provide exceptional customer service by addressing inquiries and concerns from clients efficiently and professionally.
- Collaborate with other team members, including dispatchers, customer support representatives, and sales personnel, to ensure seamless operations and excellent customer satisfaction.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven work experience as a dispatcher or in a similar role within the transportation industry.
- Proficient computer skills, including knowledge of dispatch software, GPS tracking systems, and Microsoft Office Suite.
- Exceptional organizational and multitasking abilities, with the capability to handle high-pressure situations.
- Strong problem-solving skills and the ability to think quickly, making sound decisions while maintaining composure.
- Excellent communication and interpersonal skills, demonstrating patience, empathy, and professionalism in all interactions.
- Knowledge of local traffic regulations, routes, and transportation software.
- Valid driver's license and clean driving record.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Hours are Sunday - Thursday, 2:30 - 11:00 pm. This is an "in-the-office" position.
Join our dynamic team and contribute to providing top-notch chauffeured services to our esteemed clientele. If you possess the necessary skills, attention to detail, and dedication to customer satisfaction, apply today and take the first step towards an exciting and rewarding career as a Chauffeured Services Dispatcher.
Benefits: Medical, Dental, Vision, 401(k)