Service advisor jobs in Owensboro, KY

Job DescriptionBenefits: Medical, Dental, Vision Insurance Medical Insurance Premiums Covered by Employer Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Tuition assistance Where People Come First, Cars Second 2121 Triplett St, Owensboro, KY | $60K$75K+ annually | Full Benefits, No Weekends, Career Growth At our core, we believe in taking care of people. We just happen to do that through auto repair. Our team doesnt see customers as tickets or jobswe see neighbors, families, and friends who deserve honesty, compassion, and excellence. Thats why were looking for a Service Advisor who not only crushes numbers and goals but also understands that the real win is loving on people in the process. If youre someone who thrives on building relationships, creating trust, and leading customers through repairs with clarity and integritywhile keeping an eye on the scoreboardyou may be exactly who were looking for. What Youll Do Warmly greet customers, listen to their concerns, and create clear repair orders Review digital inspections, explain recommendations, and guide customers with honesty Communicate updates, timelines, and any changes throughout the day Coordinate with techs, order parts, and ensure workflow stays smooth and efficient Track service goals, celebrate wins, and help the team hit performance targets Handle scheduling, invoicing, and payments with professionalism and accuracy Be a steady, trusted presence that makes people want to come back What Were Looking For At least 2 years of Service Advisor or automotive experience Strong sales and performance mindsetyou enjoy setting and meeting goals A heart for peoplecompassion, empathy, and integrity are your trademarks Ability to juggle multiple tasks without losing accuracy or warmth Comfort with digital tools (were 100% paperless) Valid drivers license and good driving record What You Get Potential earnings of $60-75k+ including (hourly base pay + commission + bonuses) $250 monthly bonus potential $1,000 annual performance bonus potential No weekends. Ever. Medical insurance premiums for employee covered Optional dental and vision coverage Paid holidays & vacation Retirement plan with company match Paid training, certifications, and continuing education Uniforms provided Supportive team culture where people matter most Modern, climate-controlled work environment About Us Since 2014, weve built a reputation as one of the most trusted and fastest-growing independent auto repair shops in the region. With our sister location recently recognized as AAAs Top Shop in the Nation, weve proven that integrity and excellence can drive success. But what really sets us apart? Our mission is simple: love people well, and the rest follows. If youre ready for a career where numbers matter but people matter morewed love to meet you. Apply today and join a team thats raising the bar for what auto repair can be. Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Job DescriptionBenefits: Simple IRA Matching Health, Dental, Vision, and Supplemental Insurance Offered Employer-Covered Health Insurance Premiums Bonus based on performance Company parties Competitive salary Employee discounts Free uniforms Paid time off Training & development Service Advisor Wanted Join the #1 AAA-Rated Shop in the Nation! Evansville, IN | $70,000-100,000+ per year | Full Benefits + Commission + Bonuses Do you love helping people and have a passion for all things automotive? Are you ready to turn that passion into a rewarding career at a shop that actually values your work and your well-being? Were a fast-growing, family-owned independent auto repair facility in Evansville, IN. Since opening in 2014, we've grown into one of the most reputable and trusted names in the regionand the nation , according to AAA! Our 15,000 sq ft, 19-bay state-of-the-art facility is fully climate-controlled, fully stocked, and fully awesome. Now, were looking for one more monster to join our front office as a Service Advisorsomeone with integrity, energy, and a heart for people. What Youll Do Youll be the voice and face of our shopthe go-to expert our customers trust. Responsibilities include: Greet customers warmly and listen to their concerns Create repair orders and clearly communicate service needs Estimate costs, explain repair recommendations, and obtain proper approvals Communicate updates and changes to customers throughout the day Coordinate with techs, order parts, and keep the workflow humming Review inspections with customers and recommend needed services Handle phone inquiries, schedule appointments, and invoice accurately Maintain a clean, professional, and efficient front-office area What Were Looking For Passion for people and customer service Fun, energetic, and excited to grow At least 2 years of experience as a Service Advisor or in the automotive field High school diploma or equivalent Valid drivers license and good driving record Solid multitasking skills and attention to detail Comfortable with digital tools and software (we run a fully digital workflow) Bonus points for experience with inspections, warranties, or fleet services Perks & Benefits No weekends. Ever. We believe in work-life balance Hour base + commission + monthly and yearly bonuses $500 monthly goal bonus, $2,500 annual bonus potential Paid employee health insurance Optional dental and vision coverage 8-9 paid holidays & vacation Simple retirement plan with 3% company match Paid continuing education, certifications, and training Uniforms provided Relocation assistance available for the right candidate Climate-controlled shop with up-to-date tech & equipment Supportive, family-style team in a fast-paced, positive environment Why Youll Love Working Here Were not your typical auto repair shop. We treat people like people. Whether its a teammate or a customer, we lead with integrity, honesty, and service. If youre tired of shops that burn out their best people, come experience the differenceand help us continue to raise the bar in this industry. Ready to Apply? Lets talk. Submit your resume and let us know why youd be a great fit. We cant wait to meet you. Benefits Simple IRA Simple IRA matching Paid Time Off 8-9 Paid Holidays Health insurance Dental insurance Vision insurance Supplemental insurance Paid time off Professional development assistance Employee discount Relocation assistance for the right candidate Work Days Monday to Friday No weekends

Job Description Kenny Kent Toyota is seeking candidates for a Service Advisor position. The preferred candidate will have previous experience, like working with the public, have an outgoing personality and be able to thrive in a fast paced environment and have good attendance. The essential job responsibilities are as follows: Maintain a Customer Satisfaction Index (CSI) as set by service manager. Secure accurate customer and vehicle data. Advise customers regarding vehicle needs, the value of maintaining their cars in accordance with the manufacturers' specifications. Help establish a timeline for maintenance. Provides an estimate for labor and parts through our multi-point inspection system. Follow up progress on each repair order during the day. Handle telephone inquires regarding work in process and appointments. Ensures accurate repair order documentation. Build and maintain good working relationships with customers to encourage repeat and referral business. Manage loaner car fleet. Other duties as assigned. We offer medical benefits after 60 days, immediate 401k participation and discounts on parts, vehicles and service.

Main responsibilities of an Ace customer service associate. Have a general knowledge of the following: Paint Electrical Plumbing Lighting Power Tools Making Keys Replacing Screens DIY Projects • Give “Superior Guest Service” and hold your associates accountable to providing service at this same level. Requirements: May be asked to carry 50 lbs. for a length of 20 feet May need to be able to push 50 lbs. May need to be able to pull 50 lbs. Must be able to bend, squat, climb and lift objects overhead Must be able to tolerate temperature differentials Must be able to work nights, holidays and weekends Customer Service Skills Benefits: Benefits are offered to all Full-time employees. Full-time benefits include: Health, dental and vision insurance, Long and Short Term Disability, Individual and Family Life Insurance, Medical Bridge Insurance, Cancer Insurance, Paid Vacation and Paid Holidays, Retirement benefits through our Employee Stock Ownership Plan, Flexibile Scheduling, and Advancement Opportunities. Benefits Flexible schedule Health insurance Dental insurance Vision insurance Life insurance Disability insurance Referral program Paid training Other

Job Title: Senior Retirement Services Advisor Summary of Duties and Responsibilities: We're looking for a motivated Senior Retirement Services Advisor to build lasting relationships in our community and with clients. In this role, you'll guide clients in achieving their financial goals and objectives through a comprehensive understanding of their estate, income, tax, philanthropic and other planning needs. You'll also collaborate with key partners and centers of influence to deliver comprehensive financial solutions. What You'll Do: Day in the Life - You'll spend each day consulting with clients (individuals, corporations, and not-for-profits) to understand their financial objectives and create personalized strategies to meet those needs. A key part of your role will be developing new business through community engagement, nurturing existing relationships, and working closely with banking and non-banking partners, as well as key community players. What it Takes: * Certified Financial Planner or advanced degree desired * Proven ability to generate new business revenue * Expertise in Estate Planning, Financial Planning, Investments, and Fiduciary Management * 10+ years' experience in wealth management * Strong written and verbal communication skills (writing articles, giving interviews, etc.); ability to maintain confidentiality; and work effectively with a team * Ability to deliver educational presentations to internal and external audiences, including clients, prospects, and professional advisors * Ability to travel as needed. Driving is a requirement of this position. Bonus Points: * Bilingual/Multilingual skills What we can offer you: * Medical, dental, vision, STD, LTD, Life insurance, etc. * 25 days paid time off, 11 paid holidays and bereavement leave * Education Assistance Program * Paid Parental Bonding Leave * Wellness benefits * Life event coverage * Service awards * Financial benefits including 401(k) match, stock purchase plan and more * Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping. * Logo wear discounts * Free checking account, checks and discounted bank services This position will be located at: 21 SE 3rd St Evansville, Indiana, 47708 United States About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

Work at HOP Shops, Home of the World-Famous Disco Bathrooms and Disco Bathroom Wedding, with over 150 million views on TikTok, YouTube, and Instagram-featured on popular late-night shows! Plus, every bathroom break is a disco party! We are looking for friendly and reliable Customer Service Associates to provide fast, efficient, and welcoming service to our customers. Responsibilities include operating the cash register, handling cash and card transactions accurately, maintaining store cleanliness, and restocking shelves as needed. The ideal candidate has strong communication skills, a positive attitude, and a commitment to excellent customer service in a fast-paced environment. Why Work for Valor Oil? At Valor Oil, we're more than just a company, we're a family. As a third-generation, family-owned business, we take pride in fostering a workplace that values collaboration, innovation, and integrity. Working here means being part of a dynamic team that is committed to delivering high-quality energy solutions while continuously pushing the boundaries of what's possible. Impactful Work: As a growing company with a deep commitment to quality, you'll have the opportunity to make a real difference every day-whether you're working on the front lines or behind the scenes. Your contributions will directly impact on the success and growth of Valor Oil. Our mission is to Keep Your World Running by Providing Unmatched Value to Our Customers. By joining Valor Oil, you'll be a key part of this mission. Career Growth: We're invested in your future. Valor Oil offers a variety of professional development opportunities, training, and a clear pathway for career advancement. As we grow, so do the opportunities for you to grow within the company. Competitive Benefits: We provide a comprehensive benefits package designed to support your health, well-being, and financial security. This includes: Medical Options Dental and Vision Paid Time Off and Sick Time Paid Holidays Company-Paid Life Insurance 401(k) Match Employee Assistance Program 10 Cents Per Gallon Discount on Gas EVERYDAY! Weekly Pay or Get it when you need it earlier with On Demand Pay Free Fountain Drinks & Coffee Staffing Incentives - When you help out another store 16 hours, you get 7000 loyalty points to show our appreciation. Lots of contests and FUN that you get incentives when you win! Community Impact: We're proud of our roots in Owensboro, KY, and our continued growth across the region. Working at Valor Oil means being part of a company that's invested in supporting local communities and making a positive impact in the areas we serve. About us Our Story Founded in Owensboro, KY, Valor Oil has grown from a third-generation family business to a leader in the petroleum distribution industry. With decades of experience, we offer a wide range of high-quality products, including major brand gasoline, diesel fuels, racing fuels, lubricants, antifreeze, and more. Over the years, we've expanded from a regional operation to serving customers across multiple states, all while maintaining our commitment to high standards of service and innovation. Expanding Our Reach Valor Oil doesn't just supply retail fuel-we're a diverse, multi-faceted operation. We proudly run 13 convenience stores in Northern Kentucky and Ohio, known as HOP Shops, where we offer a unique, fun experience alongside fuel and convenience products. Additionally, our wholesale fuel distribution network spans over 120 dealer locations across 4 southeastern states. HOP Shops: More Than a Gas Station When you visit a HOP Shop, you're not just getting great service-you're getting an unforgettable experience. Famous for our viral Disco Bathrooms, we've captured over 150 million views on platforms like TikTok, YouTube, and Instagram. Each visit to a HOP Shop is a chance to fuel up and take a break in a one-of-a-kind environment, where every bathroom break is a mini celebration! Fuel Your Career with Us - Apply today and help us continue powering the future! Requirements Must demonstrate a strong understanding of and commitment to safety protocols in the workplace. A safety-first mindset is required. Candidates must be willing to follow safety guidelines and complete safety training as needed. Must demonstrate a strong work ethic and be reliable in attendance and punctuality Effective verbal and written communication skills are required for interacting with team members, customers, and management. Ability to work collaboratively in a team environment and maintain a positive working relationship. Must possess critical thinking and problem-solving skills to identify issues and find solutions effectively. Attention to detail and accuracy in performing tasks, following procedures, and meeting deadlines. Outstanding customer service skills, with a focus on providing a positive experience. Strong organizational skills and attention to detail, ensuring accuracy in all tasks. Effective time management skills, with the ability to meet deadlines and prioritize duties. Good judgment and decision-making skills, social and verbal interaction skills, ability to memorize and retain information, proficiency in reading, writing, math (counting currency), and problem-solving. Familiarity with operating registers, computers, phones, tablets, and loyalty systems. Must be 20 years old in Kentucky (due to alcohol/tobacco sales) and 18 years old in Ohio. High school diploma or equivalent, with 1-2 years of customer service experience, preferably in a public-facing role. Ability to stand for up to 8 hours and lift up to 20 pounds. Must be able to stock and clean the store, both inside and outside.

The Automotive Service Advisor at White's Auto Mall in Hopkinsville is a crucial role in our dealership, as you will act as the liaison between our customers and our service department. You will provide exceptional customer service, ensure efficient communication and coordination of services, and work towards achieving sales targets. Your primary goal is to create a positive customer experience and maintain strong relationships with customers to drive business growth. Compensation & Benefits: This is a full-time position with a competitive base salary plus commission structure based on sales performance. In addition, we offer a comprehensive benefits package that includes medical, dental, vision, and 401(k) options. Responsibilities: • Greet customers and provide them with a warm welcome to the dealership • Act as the primary point of contact for customers inquiring about vehicle maintenance and repairs • Consult with customers to determine their vehicle service needs and offer recommendations • Provide accurate estimates for services requested by customers • Schedule appointments, coordinate work with technicians, and follow up with customers on service progress and completion • Inform customers on the status of their vehicles and any necessary repairs or maintenance • Promote and sell additional services and products to customers • Monitor and report on key performance indicators related to sales and customer satisfaction • Maintain knowledge of dealership products, services, prices, and promotions • Keep detailed and accurate records of customer interactions and service history • Stay updated on industry trends, market changes, and new developments in automotive services Requirements: • High School Diploma or equivalent, college degree preferred • At least 2 years of previous experience as a service advisor in the automotive industry • Excellent communication, interpersonal, and customer service skills • Strong sales and negotiation abilities with a proven track record of achieving sales targets • Knowledge of automotive systems and repairs • Proficiency in computer systems and software, including MS Office and customer relationship management (CRM) tools • Ability to multi-task, prioritize, and manage time effectively • Must be able to work flexible hours, including weekends and holidays • Must have a valid driver's license and a clean driving record EEOC Statement: White's Auto Mall is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We are committed to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.

Job Description Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive Service Advisor. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress. Your passion will be rewarded through an aggressive commission-driven pay Description of the role: The Service Advisor at Faupel Automotive Group plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. As the first point of contact for our valued customers, the Service Advisor is responsible for understanding their automotive needs, documenting service requests, and coordinating service appointments. This role requires excellent communication and organization skills, as well as a strong knowledge of automotive maintenance and repair. Responsibilities: Greet customers and inquire about their automotive service needs Document and accurately record customer information and service requests Provide detailed explanations of necessary repairs and estimated costs to customers Schedule and coordinate service appointments based on availability and customer preferences Communicate with technicians to ensure accurate diagnosis and timely completion of repairs Address customer questions and concerns throughout the service process Provide exceptional customer service that exceeds customer expectations Maintain accurate records of service transactions and customer interactions Requirements: Prior experience as a Service Advisor or in a similar customer service role within the automotive industry Advanced knowledge of automotive maintenance and repair processes Strong communication and interpersonal skills Excellent organizational and time management abilities Ability to multitask and work effectively in a fast-paced environment Computer literacy, including proficiency in service management software Attention to detail and a commitment to providing high-quality service Valid driver's license Benefits: Competitive compensation ranging from $45000 to $70000 per year Opportunities for career growth and advancement Comprehensive healthcare benefits package, including medical, dental, and vision coverage 401(k) retirement savings plan with company match Paid time off and vacation days Employee discounts on automotive services and purchases About the Company: Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an extensive inventory of new and used vehicles, our dealership is committed to providing exceptional customer service and top-quality automotive solutions. We pride ourselves on our knowledgeable and professional team who are dedicated to exceeding customer expectations. At Faupel Automotive Group, we value teamwork, integrity, and continuous improvement. Join us in delivering outstanding automotive experiences to our valued customers. plan with an uncapped earnings potential. Job Functions: Greet customers in a timely, friendly manner and obtain their information Perform vehicle walk around with customer and determine any issues Serve as the liaison between the customer and the technician; ensuring the customer's needs are understood by technician and the recommended service/repairs are understood by the customer Prepare Repair Order (RO) in our computer system, complete with symptoms, problems, causes, and required service/repair work Provide the customer with accurate estimate of costs and fees Review repair order with the guest at check-out; answer any questions they may have Job Skills: A minimum of one year of customer service experience preferred Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills required The ability to follow department procedures and policies Job Type: Full-time Salary and Commission Experience: Customer Service: 1 year (Preferred) Benefits: Medical, Dental, and Vision Insurance Life Insurance Paid time off Employee discounts (vehicle sales, parts and labor sales) 401K & 401K matching Free lunch on Saturdays

Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Summary Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

Job Description Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

FASTSIGNS #241501 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $16.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.

Full-time Description Purpose The Customer Service Representative position will provide excellent banking services to customers in a professional manner. Provide the customer and/or potential customer with a clear understanding of the technical aspects and benefits of products and services offered. Primary Duties The primary responsibilities will include but are not limited to the following: Adheres to the Bank's Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards. Processes all financial transactions in an accurate and timely manner, accepts deposits, cashing checks, disbursing cash and loan payments. Completes transactions according to established guidelines. Responsible for managing and balancing cash drawer. Processes cashier checks. Utilizes teller capture. Provides industry leading customer service. Build customer loyalty; establish customer relations through eye-contact, courtesy and friendliness, including addressing each and every customer by name. Handles balance inquiries and resolves problems. Ensure compliance with internal controls, operational procedures and all applicable policies and procedures. Working Conditions Duties are performed in an office environment in a professional business setting. Position may require travel when attending community events/meetings, internal meetings/trainings and to banking centers. Benefits Offered Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Vacation, Sick Time, Paid Holidays, 401K Match, ESOP, Tuition Reimbursement, EAP. Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. High School diploma or equivalent required. Cash handling experience preferred. Working knowledge of Microsoft Suite products preferred. Must enjoy working with the public on a daily basis. Requires good phone etiquette and the ability to handle difficult customers in a tactful manner. Must be customer service oriented. Must be able to demonstrate aptitude to handle sensitive operational transactions and customer relationships. Must be able to interact as a member of the team, be able to multi-task and be self-sufficient. This position requires demonstrated social skills, professional grooming and adherence to the First United Bank dress code. Physical and/or Mental Requirements: May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail. EEO/AA/Disability/Vets

Do you have a passion for customer service and building relationships? Do you enjoy finding solutions that help businesses operate more efficiently? The Business Services Relationship Specialist partners with business owners to do just that. The Business Relationship Specialist works with both the retail and lending departments to provide a well-rounded suite of products for their customers. Providing solutions to aid in ACH processing, Remote Deposit, Positive Pay, Cash Management, Payment Processing, and other financial innovations. Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help qualified individuals with disabilities perform the essential functions. 1. Represent and promote the company through participation in community events, civic/philanthropic groups, industry-specific forums, and meetings, ensuring the expansion of relationships, networks, and referral sources. 2. Build strong relationships with business owners, gaining an understanding of their needs and recommending financial solutions to help improve their daily operations. 3. Demonstrate strong working knowledge of company products, services, policies, and procedures, continually deepening your knowledge of trends, practices, and services within the competitive landscape. 4. Utilize sales and relationship management tools to identify and refer current and prospective clients, as well as maintain frequent contact. 5. Effectively partners with other team members and departments to deliver a full complement of business services. 7. Assist in the underwriting and preparation of business service products to be submitted for approval and onboard the originator on all platforms. 8. Be a member of the Business Services support team, which will include but not limited to: working with business customers to troubleshoot issues either on-site or virtually. 9. Exhibits interpersonal and communication skills, providing an environment of open and authentic communication. 10. Adhere to all company service standards, serving as an example to other team members, as well as to our customers. 11. All other duties as assigned. Competencies 1. Communication 2. Relationship Management 3. Critical Evaluation 4. Consultation 5. Business Acumen 6. Ethical Practice 7. Customer Service 8. Sales Acumen Supervisory Responsibility This position has no direct supervisory responsibilities. Work Environment This job operates in a professional office environment and in an outside sales capacity. This role routinely uses standard office equipment such as laptop computers and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Position Type/Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Required Education and Experience High School Diploma or Equivalent 1 Year Business-to-Business Sales Experience Proficient in Microsoft Office Able to Quickly Learn New Software Valid Driver's License Preferred Education and Experience 3 Years Business-to-Business Sales Experience, With 1 Year Troubleshooting/Customer Care Experience 1 Year Current Banking Experience We understand that benefits matter - we offer a competitive benefit package for all full-time employees which includes: A workplace built on respect, integrity, and balance Medical, Dental, Vision Insurance coverage options 401(k) Plan + Company Match Competitive Pay starting at $20.00/hr Career growth and opportunities for promotions Paid Time Off, Holiday Pay, and Sick Time Training for Professional and Career Development Generous parental leave Potential for annual performance bonus Potential referral incentives Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) AAP/EEO Statement Legence Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Wire Services Specialist is a critical member of the Wire Transfer Department, primarily responsible for processing incoming and outgoing domestic and foreign wire transfers accurately and timely through Wire Transfer systems. This includes performing in accordance with established policies, procedures, reporting and monitoring of payments and regulatory requirements. This position works closely with our Banking Center Sales Teams, as well as other functional areas of the organization to ensure client needs are met or exceeded while meeting corporate goals and objectives. Salary Range The salary range for this position is $17.00/hr. - $27.50/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Accountabilities Operational Excellence Follow departmental policies and procedures, specifically regarding compliance and customer confidentiality. Monitor the flow of wire transfers to and from the Bank through the Federal Reserve FedWire System. Accountable for timely and accurate initiation, verification, and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks efficiently within internal policy standards. Ensure proper disclosures are prepared for all International Consumer Remittance wires in compliance with Reg E. Monitors incoming and outgoing wire suspicious activity and reports to Wire Department management and Corporate Security as applicable. Assist the bank in combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines. Research, review, and process, both incoming and outgoing domestic and foreign wires that are more complex. Client Centric Approach Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value. Demonstrates positive, initiative-taking, and friendly people skills, as well as customer service support in a demanding environment. Works closely with banking centers, business units, commercial and private banking clients to resolve exception items and aid with payments as needed. Key Competencies for Position Operational Knowledge: Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department. Actively seek opportunities for continuous learning. Examine current processes and procedures to discover ways to improve current methods. Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks. Client Focused: Personally, strives to make each client interaction the best experience, performing a variety of wire payment transactions with patience, professionalism, and accuracy. Takes ownership for resolving client transactions or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately. Anticipates client needs and develops appropriate solutions. Communication Skills: Demonstrates finesse during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand client needs during transactions. Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation. Diffuses and manages difficult client interactions. Qualifications and Education Requirements Bachelor's degree in business or finance or high school diploma with equivalent experience. 2-3 years' experience in a financial institution wire transfer operation, banking center, or similar function Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues. Strong diligence and sense of urgency. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Competence in using Microsoft Office suite of products, especially Excel and Word. Key Measures of Success/Key Deliverables: Achieves weekly Ultimate Client Experience and Compliance goals. Ability to support team members utilizing existing knowledge of processes to ensure continuity of service from both internal and external clients. Continuous development of departmental processes and procedures to benefit the team and the bank. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Automotive Service Advisor Faupel Automotive Group has an immediate opening for an Automotive Service Advisor. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress. Your passion will be rewarded through an aggressive commission-driven pay Description of the role: The Service Advisor at Faupel Automotive Group plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. As the first point of contact for our valued customers, the Service Advisor is responsible for understanding their automotive needs, documenting service requests, and coordinating service appointments. This role requires excellent communication and organization skills, as well as a strong knowledge of automotive maintenance and repair. Responsibilities: Greet customers and inquire about their automotive service needs Document and accurately record customer information and service requests Provide detailed explanations of necessary repairs and estimated costs to customers Schedule and coordinate service appointments based on availability and customer preferences Communicate with technicians to ensure accurate diagnosis and timely completion of repairs Address customer questions and concerns throughout the service process Provide exceptional customer service that exceeds customer expectations Maintain accurate records of service transactions and customer interactions Requirements: Prior experience as a Service Advisor or in a similar customer service role within the automotive industry Advanced knowledge of automotive maintenance and repair processes Strong communication and interpersonal skills Excellent organizational and time management abilities Ability to multitask and work effectively in a fast-paced environment Computer literacy, including proficiency in service management software Attention to detail and a commitment to providing high-quality service Valid driver's license Benefits: Competitive compensation ranging from $45000 to $70000 per year Opportunities for career growth and advancement Comprehensive healthcare benefits package, including medical, dental, and vision coverage 401(k) retirement savings plan with company match Paid time off and vacation days Employee discounts on automotive services and purchases About the Company: Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an extensive inventory of new and used vehicles, our dealership is committed to providing exceptional customer service and top-quality automotive solutions. We pride ourselves on our knowledgeable and professional team who are dedicated to exceeding customer expectations. At Faupel Automotive Group, we value teamwork, integrity, and continuous improvement. Join us in delivering outstanding automotive experiences to our valued customers. plan with an uncapped earnings potential. Job Functions: Greet customers in a timely, friendly manner and obtain their information Perform vehicle walk around with customer and determine any issues Serve as the liaison between the customer and the technician; ensuring the customer's needs are understood by technician and the recommended service/repairs are understood by the customer Prepare Repair Order (RO) in our computer system, complete with symptoms, problems, causes, and required service/repair work Provide the customer with accurate estimate of costs and fees Review repair order with the guest at check-out; answer any questions they may have Job Skills: A minimum of one year of customer service experience preferred Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills required The ability to follow department procedures and policies Job Type: Full-time Salary and Commission Experience: Customer Service: 1 year (Preferred) Benefits: Medical, Dental, and Vision Insurance Life Insurance Paid time off Employee discounts (vehicle sales, parts and labor sales) 401K & 401K matching Free lunch on Saturdays

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Wire Services Specialist is a critical member of the Wire Transfer Department, primarily responsible for processing incoming and outgoing domestic and foreign wire transfers accurately and timely through Wire Transfer systems. This includes performing in accordance with established policies, procedures, reporting and monitoring of payments and regulatory requirements. This position works closely with our Banking Center Sales Teams, as well as other functional areas of the organization to ensure client needs are met or exceeded while meeting corporate goals and objectives. Salary Range The salary range for this position is $17.00/hr. - $27.50/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Accountabilities Operational Excellence * Follow departmental policies and procedures, specifically regarding compliance and customer confidentiality. * Monitor the flow of wire transfers to and from the Bank through the Federal Reserve FedWire System. * Accountable for timely and accurate initiation, verification, and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks efficiently within internal policy standards. * Ensure proper disclosures are prepared for all International Consumer Remittance wires in compliance with Reg E. * Monitors incoming and outgoing wire suspicious activity and reports to Wire Department management and Corporate Security as applicable. * Assist the bank in combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines. * Research, review, and process, both incoming and outgoing domestic and foreign wires that are more complex. Client Centric Approach * Passionately serves internal/external clients with excellence. * Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. * Understands data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team. * Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value. * Demonstrates positive, initiative-taking, and friendly people skills, as well as customer service support in a demanding environment. * Works closely with banking centers, business units, commercial and private banking clients to resolve exception items and aid with payments as needed. Key Competencies for Position Operational Knowledge: Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department. Actively seek opportunities for continuous learning. Examine current processes and procedures to discover ways to improve current methods. Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks. Client Focused: Personally, strives to make each client interaction the best experience, performing a variety of wire payment transactions with patience, professionalism, and accuracy. Takes ownership for resolving client transactions or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately. Anticipates client needs and develops appropriate solutions. Communication Skills: Demonstrates finesse during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand client needs during transactions. Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation. Diffuses and manages difficult client interactions. Qualifications and Education Requirements * Bachelor's degree in business or finance or high school diploma with equivalent experience. * 2-3 years' experience in a financial institution wire transfer operation, banking center, or similar function * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues. * Strong diligence and sense of urgency. * Ability to navigate multiple computer systems, applications, and utilize search tools to find information. * Competence in using Microsoft Office suite of products, especially Excel and Word. Key Measures of Success/Key Deliverables: * Achieves weekly Ultimate Client Experience and Compliance goals. * Ability to support team members utilizing existing knowledge of processes to ensure continuity of service from both internal and external clients. * Continuous development of departmental processes and procedures to benefit the team and the bank. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!