Customer Service & Bike Tech
Service advisor job in Perris, CA
First 90 days: fully in office
After 90 days: 3 days in office, 2 days hybrid
Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.
About the Role
We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels.
You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you.
Responsibilities
Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism.
Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions.
Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams.
Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email.
Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction.
Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers.
Build and inspect new and returned bikes for troubleshooting and quality control, as needed.
Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams.
Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes.
Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently.
Communicate customer insights and product feedback constructively to product development, sales, and marketing teams.
Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support.
Assist with additional customer service and clerical tasks as assigned.
Qualifications
2-3 years of ecommerce customer service experience; bike industry experience highly preferred.
Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
Exceptional written and verbal communication skills with a friendly, professional demeanor.
Experience with customer service tools such as Gorgias or Zendesk.
Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Proficient computer literacy and quick adaptability to new systems.
AA degree preferred; high school diploma or equivalent required.
Experience managing warranty processes and dealer accounts is a plus.
Familiarity with social media or online community communication is a bonus.
Passion for outdoor recreation, cycling, and the Retrospec mission.
Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
Service Advisor
Service advisor job in Temecula, CA
Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp! If you are an enthusiastic self-starter with a passion for customer service, selling and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, Service Advisor experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle.
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Problem solving, reporting research results, attention to detail.
Continually learn about product updates, features, accessories to better assist customer needs.
Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
Product knowledge & safety.
Patience and high energy personality, computer literate management.
Performs other duties as assigned.
Qualifications
Service Advisor experience necessary.
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
ADP/CDK computer programs experience a PLUS!!
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted driver's license and clean driving record.
Able to drive both automatic and standard-transmission vehicles.
Basic computer and internet skills.
Product knowledge a PLUS!
Willingness to learn.
A desire to work in a commission, performance-based environment.
Ability to multi-task and follow tasks as assigned.
Professional appearance and work ethic.
Self-Starter and Self-Motivator.
Ability to work well in a process driven environment.
Bilingual a PLUS!
Auto-ApplyService Advisor
Service advisor job in Menifee, CA
Job Description: Automotive Service Advisor If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Job Requirement:Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
Its Time To Make The Most Important Move Of Your Career! When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You! Apply By Clicking The 'Apply Now' Button
Service Advisor
Service advisor job in Temecula, CA
Dealership:L0724 DCH Kia of TemeculaDCH Kia of TemeculaNow Hiring - Experienced Service Advisor
Join the fastest growing Service Department in Southern California!
Pay: $5k-$12k monthly
Schedule: Full-Time
Department Hours: M-F 7-6, Saturday 8-5
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross Profit & Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. The Monthly Estimated Earnings Range is $5,000.00-$12,000.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Auto-ApplyService Advisor
Service advisor job in Temecula, CA
More people are saying goodbye to their old jobs and Hello to their new careers. Hello, Automotive Group will be bringing a unique experience to the Temecula Auto Mall. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you. Come work in a team environment and help build the new automotive experience at Hello Subaru of Temecula.
Responsibilities
Creates service orders and assists with flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Dealer Experience preferred
Benefits:
Competitive Pay
Vacation and sick time
401(k) plan (with company match!)
Medical, dental and vision plans
Company-paid Basic Life insurance
Employee Purchase Program
Paid Volunteer Days
Paid Holidays
Locally-owned and operated in Southern California
Work/life balance (Closed on Sundays!)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyEntry Level Service Advisor
Service advisor job in Temecula, CA
Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp! If you are an enthusiastic self-starter with a passion for customer service, selling and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!
The Entry Level Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Entry Level Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle.
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Problem solving, reporting research results, attention to detail.
Continually learn about product updates, features, accessories to better assist customer needs.
Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
Product knowledge & safety.
Patience and high energy personality, computer literate management.
Performs other duties as assigned
Qualifications
This is an entry level position. We are willing to training. Preferred previous auto dealership experience a PLUS!!
Broad scope of automotive mechanical/electrical knowledge.
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted California driver's license and clean driving record.
Able to drive both automatic and standard-transmission vehicles.
Basic computer and internet skills.
Product knowledge a PLUS!
Willingness to learn.
A desire to work in a commission, performance based environment.
Ability to multi-task and follow tasks as assigned.
Professional appearance and work ethic.
Self-Starter and Self-Motivator.
Ability to work well in a process driven environment.
Bilingual a PLUS!
Auto-ApplyService Advisor
Service advisor job in Temecula, CA
Temecula Valley Lexus is part of the OREMOR Automotive Group that owns and operates some of the top dealership in the nation. This is your chance to have a career opportunity with huge earning potential. We offer industry leading benefits along with an incredible culture that focuses on a work/life balance, teamwork, chemistry, and a family atmosphere while always looking at promoting from within our organization.
Our focus is on team member satisfaction while creating the best luxury experience for our guests and partnering up with our community.
SERVICE ADVISORS
We are looking for people that are honest, ethical with high integrity. A strong desire to succeed with no complacency. Teamwork and team chemistry is a very important part of our culture.
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Our ideal candidate has the following:
High School diploma or GED.
Service Advisor experience necessary.
Must be a Certified Service Consultant.
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
Excellent customer service skills.
Confident and outgoing personality.
Professional appearance and great communication skills.
So, if you are all of these and self-motivated and have a willingness to continuously prospect to sell/service the Lexus brand please apply!!
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle.
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Problem solving, reporting research results, attention to detail.
Continually learn about product updates, features, accessories to better assist customer needs.
Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
Product knowledge & safety.
Patience and high energy personality, computer literate management.
Performs other duties as assigned.
Qualifications
OUR IDEAL CANDIDATE SHOULD HAVE THE FOLLOWING
Service Advisor experience necessary.
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
ADP/CDK computer programs experience a PLUS!!
Must be a Certified Service Consultant.
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted driver's license and clean driving record.
Able to drive both automatic and standard-transmission vehicles.
Basic computer and internet skills.
Product knowledge a PLUS!
Willingness to learn.
A desire to work in a commission, performance-based environment.
Ability to multi-task and follow tasks as assigned.
Professional appearance and work ethic.
Self-Starter and Self-Motivator.
Ability to work well in a process driven environment.
Lexus or High Line experience a PLUS!
Bilingual a PLUS!
Auto-ApplyRV Orientation Specialist/Service Advisor
Service advisor job in Temecula, CA
Compensation: Hourly plus Commission
Airstream Inland Empire is looking for an EXPERIENCED RV ORIENATION SPECIALIST / SERVICE ADVISOR AIRSTREAM EXPERIENCE PREFFRED but not required! We are looking for, dedicated team player who possesses a positive attitude!
Job Description:
Meet & confer with all sales/service customers
Complete service orders provided on due bills
Delegate work to technicians from work orders
Perform estimates for time and parts required
Complete work order once service is complete
Provided detail orientation on recently purchased units
Requirements:
Strong work ethic and commitment to integrity
Previous experience as a service advisor/writer in the automotive industry
RV industry experience preferred, will train the right individual
Basic RV technical knowledge is an asset
Experience with scheduling
Good telephone skills
Customer service skills essential
Problem solving skills and basic computer skills are an asset
Must be able to provide excellent customer service
Previous service writing experienced preferred
Working knowledge of the CDK system
Must be willing to work weekends
Come join our Airstream Service Team!
Drug test and background check required.
Service Advisor/Sales - Beaumont
Service advisor job in Beaumont, CA
Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the highest quality customer service available anywhere.
The
Sales/Service Advisor
is responsible for selling and promoting all products and services offered by Ramona Tire while following the company's store standards and expectations.
COMPENSATION: UP TO 90K PER YEAR, DEPENDING ON EXPERIENCE (Hourly + Bonuses)
Principal Duties and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.
Employee Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Qualifications:
Must be at least 18 years old
Must have a valid driver's license
Ability to work a minimum of five days, including Saturday's.
Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyService Advisor
Service advisor job in Palm Springs, CA
Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.
Responsibilities:
Greet customers and document their concerns regarding vehicle repairs
Advise customers on repair options and costs
Consult with technicians to provide accurate service outcomes
Inform customers about potential cost savings and warranty protections
Manage service center scheduling and workflow efficiently
Keep customers updated on service changes and vehicle readiness
Assist customers in deciding on repair options
Maintain facility cleanliness and organization
Requirements:
Typing speed of 40+ Words Per Minute
Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
Eligibility to work in California
Familiarity with repair and labor guides such as AllData or Mitchell products
Knowledge of the B.A.R. Write it Right standards
Why Join Us:
Competitive Base Pay: $55,000
Uncapped Monthly Bonus
OTE $70,000+
Paid time off, health, dental, and vision insurance
401k with matching, referral program, and employee discounts
Enhance your skills in customer service and automotive industry knowledge
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.
Auto-ApplyService Advisor
Service advisor job in Temecula, CA
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyAutomotive Service Advisor
Service advisor job in Indio, CA
SERVICE ADVISOR
Are you ready for a fast paced, high intensity and high reward career? We are looking to add dynamic, energetic and positive team members to our Service Advisor team. If you are ready to try a new, engaging, and fun team- we encourage you to apply NOW
Qualifications
•Own and project a positive attitude toward customers and coworkers!
•Previous Service Advisor experience, a must
•Excellent communication, interpersonal and organizational skills
•A team player who is focused on providing exemplary customer service
•Basic mechanical understanding of an automobile
•Acceptable driving record and a valid driver's license in your state of residence
•A devotion to work in a performance-based, commission environment
•Ability to handle multiple tasks in a fast-paced environment
•High school diploma or equivalent
•Driver's License (Required)
Responsibilities
•As a Service Advisor, you will be reporting to the Service Manager, will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
•Act as a liaison by representing the center to service clients and the client's interest to the Service Center
•You will also serve as a liaison between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration
•SMILE!
•The majority of the service advisor role, is communication- be prepared to keep people informed by phone, email or text
•We provide a robust communication suite to allow you to be successful
•Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
•Develop customer payment estimates by costing materials, supplies, and labor, including deductibles
•Prepare repair orders (RO), obtain approval signatures, and enter RO into a service database system
•Communicate additional repair and service needs to the customer based on vehicle inspection
•Keeping customers informed of service specials, completion times, and service expenses
•Responsibly help owners care for their cars and maintain their vehicles
•Establishes a critical and ongoing relationship with customers
•Inspect vehicles and apply proper resources (vehicle history, key reader, etc,) to accurately identify and verify vehicle mileage and service needs
•Repeat new vehicle sales by providing a premium after-sales experience for each client
•Refer to service history, inspect the vehicle, and recommend service to clients
•Responsibly promote the sales of appropriate services, parts, and accessories
•Write and verify accurate repair orders and include supporting documentation
•Administer new and used vehicle warranty repairs following warranty specifications
•Meet requirements of state and federal law for automobile repair and consumer protection
•Rotating weekends
JOB CODE: vm4
Customer Service Specialist
Service advisor job in Palm Desert, CA
Part-time Description
We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.
As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.
Requirements
Requirements:
High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
Previous experience in a customer service role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
Basic knowledge of cosmetology services, terminology, and beauty product brands.
Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
Salary Description $17 - $18 per hour
Service Advisor
Service advisor job in Moreno Valley, CA
With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses to Earn a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Pay range for this position is $84,000-$132,000 annually
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor - Desert Hills Premium Outlet
Service advisor job in Cabazon, CA
THE TEAM The mission of the Service Department is to deliver highly elevated service to support loyal, enduring relationships with the client. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for successfully delivering elevated, Everyday Luxury service to each of our clients to build loyal and enduring client relationships. As the Service Advisor, you will process transactions, support with the management of client services, and uphold exceptional organization at the service counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLE
As the Service Advisor, you will:
Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
Accurately and efficiently process transactions while preserving a world-class client experience
Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
Support service counter operations, including managing the line up to ensure clients are serviced as quickly as possible, preparing product for transactions, packaging client purchases, and returning product to the sales floor
THE QUALIFICATIONS
The Service Advisor has:
Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Competitive Pay Package - We're committed to competitive pay and performance- based pay increases
Base wage range: $20.00 - $30.00
Product Discount - Our famous product discount, online and in store
Aspirational Workspace - Every detail is considered to connect to the energy of the culture
Set your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply).
Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Auto-ApplyService advisor
Service advisor job in Hemet, CA
Full-time Description
As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:
Customer Interaction:
Greet customers and assess their service needs.
Listen carefully to customer problems and concerns.
Set and manage expectations regarding service delivery.
Service Coordination:
Arrange appropriate service and repairs based on customer requests.
Estimate costs and completion time for repairs.
Verify insurance information.
Conduct inspections and test drives.
Additional Services:
Recommend additional services based on customer needs.
Provide detailed explanations of necessary repairs and cost estimates.
Obtain approval from customers for additional work.
Customer Satisfaction:
Ensure prompt, courteous, and effective service.
Communicate with customers about the status of their vehicle repairs.
Requirements
To become a Toyota Service Advisor, you'll need a combination of qualifications and skills. Here's what you should aim for:
Education and Certification:
A high school diploma or GED is typically required.
Vocational training in automotive technology or an associate degree with a focus on service operations.
ASE certification preferred
Minimum 1 year service advisor experience
Mechanical Knowledge:
Develop a thorough understanding of auto repair and maintenance.
Familiarity with Toyota systems and process
Customer Service Skills:
Strong communication skills are essential.
Be client-oriented, organized, and attentive to detail.
Prioritize customer satisfaction and effective service delivery.
Sales and Computer Proficiency:
Basic computer skills are necessary for managing service records and communicating with customers.
Salary Description $48000- $120000/year
Service Advisor
Service advisor job in Murrieta, CA
BMW of MurrietaLocation: 41430 Auto Mall Parkway, Murrieta, California 92562
Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership's standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
Auto-ApplyExperienced Service Writer
Service advisor job in Murrieta, CA
Benefits:
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Competitive salary
Vision insurance
At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!As an Automotive Salesperson for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be reliable and have good attendance as you will be an essential part of the business
Be able to set aside old experiences and learn new approaches
Have a servants mindset and a customer first approach
Build customer satisfaction and loyalty by providing the best guest experience
Achieve a thorough knowledge of all products, services, warranties and maintenance issues
Keep up to date through training and vendor publications
Adhere to the Big O Tire policies and procedures
Assist other sales or service associates as needed in an effort to exceed our customers' expectations
Help maintain the appearance and cleanliness of the building and perimeter areas
Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
Maintain showroom merchandise
Follow all safety practices as outlined in policy and procedures
Sales of tires and service-related needs
QUALIFICATIONS
Good attendance and reliability are a must and non negotiable
Be able to learn new approaches and add to your experience
1 year minimum tire & auto service sales experience
Strong auto service & tire sales knowledge
Good leadership abilities and team building
Excellent customer service and communication skills
Strong organizational skills
Proficient at preventive maintenance sales
Maintain professional appearance at all times
Have problem solving abilities and be a self-starter
Multi-tasking abilities
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
Compensation: $50,000.00 - $75,000.00 per year
From flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.
Auto-ApplyService Advisor
Service advisor job in Temecula, CA
Temecula Valley Lexus is part of the OREMOR Automotive Group that owns and operates some of the top dealership in the nation. This is your chance to have a career opportunity with huge earning potential. We offer industry leading benefits along with an incredible culture that focuses on a work/life balance, teamwork, chemistry, and a family atmosphere while always looking at promoting from within our organization.
Our focus is on team member satisfaction while creating the best luxury experience for our guests and partnering up with our community.
SERVICE ADVISORS
We are looking for people that are honest, ethical with high integrity. A strong desire to succeed with no complacency. Teamwork and team chemistry is a very important part of our culture.
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Our ideal candidate has the following:
High School diploma or GED.
Service Advisor experience necessary.
Must be a Certified Service Consultant.
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
Excellent customer service skills.
Confident and outgoing personality.
Professional appearance and great communication skills.
So, if you are all of these and self-motivated and have a willingness to continuously prospect to sell/service the Lexus brand please apply!!
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle.
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensures that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Problem solving, reporting research results, attention to detail.
Continually learn about product updates, features, accessories to better assist customer needs.
Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
Product knowledge & safety.
Patience and high energy personality, computer literate management.
Performs other duties as assigned.
Qualifications
OUR IDEAL CANDIDATE SHOULD HAVE THE FOLLOWING
Service Advisor experience necessary.
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
Broad scope of automotive mechanical/electrical knowledge.
ADP/CDK computer programs experience a PLUS!!
Must be a Certified Service Consultant.
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
Unrestricted driver's license and clean driving record.
Able to drive both automatic and standard-transmission vehicles.
Basic computer and internet skills.
Product knowledge a PLUS!
Willingness to learn.
A desire to work in a commission, performance-based environment.
Ability to multi-task and follow tasks as assigned.
Professional appearance and work ethic.
Self-Starter and Self-Motivator.
Ability to work well in a process driven environment.
Lexus or High Line experience a PLUS!
Bilingual a PLUS!
Auto-ApplyService Advisor
Service advisor job in Moreno Valley, CA
With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses to Earn a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Pay range for this position is $5,000-$10,000 a month
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-Apply