Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer
$35k-65k yearly est. 2d ago
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Logistics Representative
Belcan 4.6
Service advisor job in Pittsburgh, PA
Job Title: Logistics Representative
Zip Code: 15205
Duration: 12 Months
Pay Rate: $ 28/hr
Keyword's: #Pittsburghjobs; #Representativejobs.
Responsibilities
Monitor the daily activities at assigned 3rd party facilities across the US and Canada to ensure the timely and accurate shipment of goods to Client customers;
Complete inbound and outbound inventory transactions in Client SAP ERP system;
Troubleshoot issues and concerns at assigned facilities and coordinate problem resolution within the scope of the position;
Maintain inventory and asset accuracy in accordance with Client established policies;
Develop, modify, and audit operational procedures for warehouses, bulk terminals and transload operations;
Train, support, and lead 3rd Party Logistics (3PL) Provider personnel on a wide range of logistics functions including training on the aforementioned operational procedures;
Participate in physical inventory audits and lead internal cycle count processes for assigned facilities;
Responsible for setting standards and procedures to facilitate accurate and timely payment of invoices for distribution services provided, consistent with current operational contracts and purchase orders. Implement agreed upon allocation of cost with internal divisional customers;
Responsible for the tendering (assignment) of bulk transportation shipments and managing order changes within Client SAP ERP system and our 3rd party transportation management system;
Position works directly with Client Order Management Representatives, bulk carriers, shipping sites and other internal departments to ensure the efficient movement of goods and to maintain an adequate equipment balance to meet the Client shipping needs;
Provide backup coverage, as needed, within other areas of the Warehousing & Bulk Terminal Operations and Transportation Operations groups.
Qualifications
* BA/BS Degree in Logistics, Supply Chain, Business or relevant Technical Field or a high school diploma with 2-5 years of relevant experience.
* Demonstrated teamwork, organizational, and communication skills.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
$28 hourly 5d ago
Technical Service Consultant, Flooring or Tiling Installation Systems, Center Township, PA
Ardex Americas 3.7
Service advisor job in Center, PA
ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities.
We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future.
As a Technical Service Consultant, you'll be the go-to expert for ARDEX customers, distributors, and internal teams. The successful candidate will have a strong combination of industry expertise, together with being an engaging, confident, effective presenter and trainer.
This is a hands-on, high-impact role where you'll:
* Train and Inspire: Deliver engaging seminars and hands-on sessions at ARDEX Academy and customer sites.
* Be the Expert: Provide technical guidance, troubleshoot challenges, and support job-site success.
* Collaborate and Innovate: Work with sales teams, assist in product testing, and help shape training materials.
This is a full-time position (Monday - Friday), based at our Corporate offices and Academy Training Center (400 ARDEX Park Drive, PA 15001), 20 minutes North of Pittsburgh International Airport. Up to 50% travel (including air) with some overnight.
Experience and Skills:
* At least 2 years of hands-on experience in tile, stone, or flooring installation.
* Strong presentation skills-comfortable speaking to groups and building PowerPoint decks.
* Mechanical aptitude and confidence using hand and power tools.
* Proficiency in Microsoft Word, Outlook, PowerPoint, and Teams.
* A proactive, customer-focused mindset with excellent communication and problem-solving skills.
* Ability to lift up to 70 lbs and work in varied physical conditions.
* Valid driver's license and willingness to travel (including occasional overnights).
* Forklift certification is a plus
Education
* College Degree preferred, or minimum completed High School Diploma or GED equivalency with relevant industry experience
Benefits
* Generous Paid Time Off (PTO) and 11 Paid Holidays
* Paid Parental Leave to support growing families
* 401(k) with Company Match to help you save for retirement
* Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
* Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
* Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
* Tuition Assistance for Associate's and Bachelor's degrees
* Discounted Gym Memberships to support your fitness goals
* Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
* Scenic corporate offices with free parking and woodland walking trails!
Be part of the team that's Building Tomorrow at *********************
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Be part of the team that's Building Tomorrow at *********************
$59k-86k yearly est. 18d ago
Salesforce Managed Services Consultant
Trusummit Solutions
Service advisor job in Pittsburgh, PA
WHO WE ARE
TruSummit Solutions is a young, energetic, fast-growing, results-based Salesforce Implementation Partner headquartered in Pittsburgh, PA. Our teams empower and educate our clients on the value and capabilities of Enterprise Applications with a major focus on Platform as a Service (PaaS). Through strategic consulting and business process modeling, we architect and build solutions that align directly with each of our customers' strategic business needs. As a women-owned and operated company, we do not shy away from diversity, we value it. Culture comes first, and this is guided by our core values. As a member of TruSummit we all align to each of the following core values:
Collaboration - We work as a team, including client team members, to build the best solution.
Commitment - We get the job done and get it done right.
Aptitude - We are experts in what we do today and tomorrow.
Passion - It's not just a job, it's why we get up in the morning.
THE ROLE:
As a Salesforce Managed Services at TruSummit, you will have direct oversight and responsibility for the day-to-day management of your assigned managed services client's engagements. This includes building a strong partnership with our clients, developing creative solutions to client problems, and advising on best practice workflow to provide proactive service that measurably simplifies and unifies our client's SF org(s). You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You can work independently on projects but can also elicit from and collaborate with other team members for more complex items. You are enthusiastic, professional and confident, with a focus on customer success. You can demonstrate and articulate the work you have done to clients, via presentation and conversation. To ensure the success of each project, you should be knowledgeable about the various Salesforce solutions and skilled at leveraging our TruSummit team's talents.
RESPONSIBILITIES:
Act as the primary point of contact, advocate, problem solver, and trusted advisor for a select group of managed services clients.
Stay current with Salesforce platform updates, features, and best practices, offering proactive recommendations for system enhancements, optimizations, and industry-specific solutions.
Communicate confidently and effectively, demonstrating strong business insight and a willingness to challenge ideas or propose changes.
Maintain a deep understanding of how Salesforce integrates within the broader technology ecosystem.
Identify and uncover opportunities to drive revenue growth through expansion.
Assist the Managed Services Lead in monitoring project budget (hours), timeline, and scope to ensure proactive management of engagements and keep clients informed.
Organize, lead, and facilitate meetings covering requirements gathering, design, solution architecture, configuration, testing, deployment, and implementation.
Serve as a Project Manager, Business Analyst, and Functional Consultant for managed services client engagements across various business applications, with the ability to diagnose and resolve issues, perform scheduled activities, and propose solutions or alternative methods to meet client needs.
Configure Salesforce modules, including data models, page layouts, validation rules, workflows, and process automation.
Support new and existing Agentforce implementations.
Advise clients on Salesforce best practices and implementation strategies.
Analyze client requirements and design scalable, efficient, and user-friendly Salesforce solutions. Develop workflows and automation to meet business needs and enhance user productivity.
Provide technical expertise and troubleshooting support for Salesforce-related issues, addressing and resolving system errors, bugs, and configuration problems efficiently.
Collaborate with clients to understand their business processes, challenges, and goals. Conduct regular meetings to assess system performance, gather requirements, and recommend enhancements or optimizations.
NICE TO HAVE:
Experience customizing functionality using Apex, Visualforce, or Lightning components.
Certified in following areas - Certified Platform Developer I, Certified Platform Developer II, Salesforce Certified B2C Solution Architect, Certified Administrator, Certified Developer, or Certified Sales/Service/CPQ Consultant, Certified Agentforce Specialist
Experience in Manufacturing or Health and Life Science industries
Experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
Experience with ETL tools like MuleSoft or Informatica Cloud.
Development experience in UI technologies like Bootstrap, AngularJS, jQuery
REQUIRED SKILLS & QUALIFICATIONS:
3+ years working as a Salesforce administrator
2+ years working in the consulting space
1+ years' experience with Salesforce Process automation
Bachelor's degree (computer science, information systems, and/or a related field preferred)
Salesforce Administrator Certification required
Ability to work independently and collaboratively with professionals at all levels
Strong time management skills with the ability to handle multiple assignments and navigate ambiguity
Flexible and adaptable to new challenges
Eagerness to learn about new industries and technologies
Basic understanding of AI concepts and Agentforce
Knowledge and experience with formal delivery methodologies (Agile, SCRUM, Waterfall)
Self-motivated, self-directed, highly organized, strong attention to detail
Strong desire to drive customer success
Strong communication and interpersonal skills to interact with clients and team members.
Excellent problem-solving skills and attention to detail.
Strong experience working with Salesforce, including configuration, customization, and administration.
Remote/Telecommute position with the ability to travel up to 10-20%
WHAT YOU'LL LOVE ABOUT TRUSUMMIT (A few of our benefits):
Competitive salary - reviewed annually
Performance bonus
Unlimited Paid time off
Medical, Dental, and Vision insurance
Flexible working schedule
Employer-Matching 401k Retirement Plan
Funding for each employee's professional development (Salesforce Certification, PMP, etc.)
Reimbursement for health club memberships & internet/phone
Certification exam bonus
Life and disability insurance
Company Laptop
Charity & Volunteer Days
Team celebrations and presidents club for all employees!
TruSummit Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.
$57k-97k yearly est. Auto-Apply 4d ago
Service Advisor
Hawk Volkswagen of Monroeville
Service advisor job in Pittsburgh, PA
Job Description
Hawk Auto Group is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.
Job Responsibilities:
Consult and interpret customer needs for the technicians
Utilize exemplary customer service and sales skills to drive sales
Serve as the primary point of contact for all automotive service and repair matters
Understand customers' problems and arrange for appropriate service
Prioritize required services, and offer options
Set and manage the expectations of the service delivery for both the customers and technicians
Continuously keep the customer updated on repair needs and completion times
Job Requirements:
2+ years of dealership ServiceAdvisor experience is preferred.
CDK proficiency preferred
Exemplary customer service skills and sales skills are a must
Phenomenal follow-up skills
Able to work in a high volume environment and multi-task
High energy and positive attitude
Professional personal appearance
Time management skills needed
Must be organized
Benefits:
Medical plans
Dental plans
Vision
Life insurance paid by employer
401k Retirement plan & Employer match
Paid Vacation
Paid Personal Days
Paid Holidays
Employee Assistance Program (Family)
Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.
$36k-68k yearly est. 16d ago
Director of Clinical Services Specialists
Brookdale 4.0
Service advisor job in Pittsburgh, PA
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment.
Certifications, Licenses, and Other Special Requirements
LPN/LVN or RN license.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Potential injury from transferring, repositioning, or lifting residents
Talk or hear
Taste or smell
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Requires Travel: Occasionally
Vision
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline.
Brookdale is an equal opportunity employer and a drug-free workplace.
Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc.
Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart.
Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
Participates in department quality improvement activities.
Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
Shares on-call and manager on duty responsibilities/shifts as required.
Strengthens clinical process within the community until permanent replacement is identified.
Supports other requirements within the division as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$43k-75k yearly est. Auto-Apply 35d ago
Service Advisor - Bowser Chippewa
Bowser Automotive, Inc.
Service advisor job in Beaver Falls, PA
Bowser Chippewa is seeking an experienced ServiceAdvisor whose primary responsibilities will be to greet customers and obtain vehicle data. The ideal candidate will have sales experience as well as strong communication skills in order to effectively and clearly write the general nature of automotive needs, administer appropriate warranties, verify intended methods of payment while maintaining the highest level of customer service (CSI).
DUTIES
* Greet customers and clearly write the general nature of automotive needs.
* Notify customer of other repairs or maintenance identified by test drive and/or walk-around.
* Provide customer with estimate of repairs and anticipated time of completion.
* Verify method of payment.
* Maintain contact with technicians throughout the workday.
* Maintain the optimum CSI.
* Administer appropriate warranties.
* Test drive vehicles as necessary.
* Notify customers when repairs are completed.
* Deliver vehicle to customer and review work performed with customer.
* Follow all Bowser safety policies and procedures
QUALIFICATIONS
* High school diploma or equivalent
* Excellent customer service skills
* Strong communication skills - both written and verbal
* Experience in automobile dealership or independent repair facility.
* General knowledge of vehicle mechanical operations.
* ASE certification preferred
* Professional appearance
* Valid drivers license in good standing
* Ability to lift and move objects weighing 10 - 25 lbs.
* Ability to drive cars and trucks (automatic & standard transmissions) preferred
WHAT BOWSER OFFERS
* Competitive pay
* Excellent medical, dental, and vision benefits
* PTO
* Company paid life insurance
* Supplemental short term disability
$35k-67k yearly est. 6d ago
Service Advisor
Wright Automotive Group 3.5
Service advisor job in Baden, PA
We are looking for enthusiastic ServiceAdvisors to join our team. At Wright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We're a place for employees to have a career, not just a job. If this sounds appealing to you, apply below. *$5000 bonus after 90 days in the position Benefits
Health, dental and vision insurance
401K with company match (10%)
Work-life balance
Great company culture
Community involvement
Growth opportunities
Paid Vacation
Paid Holidays
Life Insurance
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.
Qualifications
High School Diploma or equivalent.
Accredited training in serviceadvisor skills, customer satisfaction and quality control.
Automotive serviceadvisor experience.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Must be willing to submit to a background check &drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$39k-68k yearly est. Auto-Apply 60d+ ago
Service Advisor - New Location Cranberry Twp
Fyda Freightliner Group 3.9
Service advisor job in Canonsburg, PA
Come Join Our Team at our New Location in Cranberry Township, Pennsylvania
Fyda Freightliner, Pittsburgh, Inc., is western Pennsylvania's leading Freightliner and Western Star dealership. A family-owned, community-centered company, Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year, the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years.
Essential Duties and Responsibilities:
Greet customers and obtain necessary information for billing with details of repairs needed. Review warranty of vehicle, generate a repair order and prepare it for dispatching
Utilize all necessary forms of communication to update customers on progress of the their repairs.
Obtain authorizations for repairs.
Assist in filing and office organization.
Assist shop foreman and manager with department workflow
Qualifications
Education and/or Work Experience Requirements:
Excellent verbal and written communication skills, including ability to effectively communicate with employees and vendors.
Complete knowledge of in house business systems and along with other partner systems.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and maintain composure.
Ability to work independently and to meet deadlines.
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Must be able to listen and speak clearly on telephone
$27k-39k yearly est. 15d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Pittsburgh, PA
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 7d ago
Customer Service/Service Advisor
Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska
Service advisor job in Smithton, PA
The ServiceAdvisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the ServiceAdvisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the ServiceAdvisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
$16-25 hourly Auto-Apply 19d ago
Automotive Customer Service Advisor- 1808
Tupeloms
Service advisor job in Aspinwall, PA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer ServiceAdvisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer ServiceAdvisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-34k yearly est. 2d ago
Passenger Service Dispatcher
Bags 4.3
Service advisor job in Pittsburgh, PA
Job Description
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Responsibilities
The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner.
This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation.
Receives and prepares tickets at the start of the day and process them for the wheelchair crew.
Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Relay work orders, messages, and information to or from work crews using telephones or two-way radios.
Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles
Responsible for filling in for Wheelchair Assistants as necessary
Qualifications
High school diploma/GED or equivalent work experience
Must be at least 18 years old
Available to work various shifts
Ability to obtain an Airport Badge is required
Operations experience is preferred
Ability to multi-task is required
Customer service experience preferred
Experienced in dispatching and/or coordinating transportation routes for groups of people
Skill in communicating using two-way radio and telephone equipment
Computer skills, also Microsoft Office, internet, e-mail, etc. Excel experience preferred.
Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required)
Dispatcher and computer experience preferred
Ability to work with private information in a confidential and professional manner
Ability to stand for long periods of time
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $16.50 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$16.5 hourly 27d ago
Service Consultant
Goodwill of SWPA
Service advisor job in Pittsburgh, PA
Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”.
We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.
Position Summary:
The Service Consultant is instrumental to connecting clients to Goodwill programs and services as well as to local community resources. In conjunction with the Welcome Center team, the Service Consultant's responsibilities include, but are not limited to: providing consultation to team members and clients regarding service need determinations and support toward accessing the full menu of needed and available services; welcoming and completing intake assessments with clients to better develop and document goals and goal plans, assisting clients in implementing goal plans through referral to services and monitoring goals and plans for modification and completion; and supporting direct service staff through consultation regarding customer needs and potential service/resource connections. Service Consultants may travel to the agency's various human service locations to foster strong peer relationships, engage with clients in their communities, and maintain an agile presence across our broad service territory.
Essential duties include, but are not limited to:
Develop and maintain relationships with Goodwill department personnel and the service consultation team as well as maintaining up-to-date knowledge on Goodwill programs and services along with community resources
Consult with agency human service team members to assist with service inquiries as well as providing updated knowledge regarding available services/resources and methods to access them.
Conduct ongoing electronic, phone, and face to face meetings with team members at their service delivery locations, as per schedule rotation, to support integrated service delivery efforts.
Communicate with other interdisciplinary team members regarding participant linkage to services to ensure service connection and best-fit.
Assess and identify new and returning clients' strengths, barriers, and needs by collecting in-depth information about a client's situation and functioning through completing an integrated intake
Develop and oversee the implementation of a comprehensive service plan to address those needs, including referral to internal services/resources as well as external providers.
Conduct initial and follow-up electronic, phone, and face to face meetings with customers at their service delivery locations, as per staff rotation, to ensure quality service delivery.
Assist individuals in filling out applications or questionnaires used for enrollment into Goodwill's programs or services.
Compile and coordinate records for new and prospective customers, including identifying and resolving inconsistencies in files and other obtained information.
Explore and provide information on program eligibility and possible voucher options based on eligibility, referring to the proper resource.
External hiring range: $18.25 - $18.98/hour
Travel required: Yes, local travel is required.
A valid Driver's License is required to be hired for this role.
Schedule: Monday - Friday. some evenings and weekends will be required. Schedule can vary depending on department needs.
Qualifications:
High school diploma or equivalent AND 4+ years of required experience, Associates degree AND 2+ years of required experience, OR Bachelors degree and 0-1 years of required experience
Required experience:
Experience working with at risk and/or vulnerable populations
Preferred experience:
Prior experience with administrative customer service responsibilities
Experience with providing consultation support to social service professionals
Knowledge of social service/non-profit industry
REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:
Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.
$18.3-19 hourly 60d+ ago
Service Writer
Skyworks LLC 3.8
Service advisor job in Pittsburgh, PA
Job DescriptionSkyworks LLC is a family-owned and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences.
Our Pittsburgh branch needs a Service Writer to assist the parts department.
The ideal Service Writer is professional and detail-oriented. In this position the candidate will:
Opening and organizing work orders for customer equipment
Assisting the Service Manager with fleet organization in operating system
Organizing customer service requests
Previous service writing experience is preferred.
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
#INDCORP
$31k-43k yearly est. 6d ago
Service Advisor
Diehl CDJR of Robinson
Service advisor job in McKees Rocks, PA
Diehl Automotive is growing and expanding! We are looking for an experienced Automotive ServiceAdvisor at Diehl of Robinson. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.
As a ServiceAdvisor you will:
Greet customers in a timely and friendly manner
Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
Advise customers on the maintenance intervals according manufactures specifications
Provide customers with a complete and accurate estimate for labor and parts
Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
Obtain prior authorization from the customer or warranty company of repairs that need to be completed
Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
Verify manufacturer and extended warranty coverage
Job Type: Full-time
Experience:
Customer Service: 2 years (Preferred)
DMS experience (preferred)
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
We offer competitive wages and embrace a “promote within” philosophy
Qualifications:
Clean driving record
Time management skills
Commitment to 100% customer satisfaction
Have basic computer skills to include typing and Microsoft Excel
Be organized, professional and courteous
$36k-68k yearly est. Auto-Apply 60d+ ago
Customer Service/Service Advisor
Bosselman 3.9
Service advisor job in Smithton, PA
The ServiceAdvisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the ServiceAdvisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the ServiceAdvisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
$16-25 hourly Auto-Apply 17d ago
Service Writer/Advisor
Riverview Chevrolet 4.2
Service advisor job in McKeesport, PA
Job Description
Riverview Chevrolet is looking for a motivated self starter to become a full time Service Writer at our Mckeesport location. We are growing and have increased our traffic in the lane each month this year and we are in need of success driven individual that can help us continue to grow. We are family owned and we have a strong belief in treating customers as they are our extended family. We will train applicants for the position but are looking for experienced people who have worked in a fast paced retail sales environment. This is a great opportunity to join a growing dealership with a very friendly and successful work environment.
Description of the role:
Riverview Chevrolet is seeking a dedicated Service Writer/Advisor to join our team in McKeesport, PA. This position plays a crucial role in ensuring excellent customer service and satisfaction.
Responsibilities:
Interact with customers to schedule service appointments and address any inquiries
Communicate with technicians to ensure timely completion of service
Provide accurate estimates and explanations of services to customers
Maintain customer records and ensure follow-up on service recommendations
Maintain all paperwork and documents for warranty and customer pay and close properly
Following through on all customer service recommendations to assure professional completion
Lead technicians as to inform them and make aware of time demands of customers and see them through
Assure charges and billing is accurate and clearly stated to customer in formal invoice manner
Keep a clean and organized work station and always be present to handle phone calls and customer arrivals
Requirements:
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Experience in automotive service or a related field is preferred but not required
Proficiency in computer systems and software
Organized and able to track written RO and shop work being done
Professional and polite appearance where customers come first
Punctuality and the understanding to complete customers needs in expedient manner
Benefits:
Competitive wage compensation package where you control opportunities
Healthcare benefits
Eye and dental benefits
Supplemental insurance coverage available
Health Savings Account
We recognize a work life balance
401k retirement plan
We advise in career development opportunities and advancement strategies
Paid vacation
Uniforms
Employee rates for personal vehicle repairs
About the Company:
Riverview Chevrolet is a well-established automotive dealership in McKeesport, PA, known for our commitment to customer satisfaction and quality service. Joining our team means being a part of a dynamic and supportive work environment dedicated to excellence. It also gives you the opportunity to develop and earn a great salary that you control. If you are interested in stability then call us now.
$28k-36k yearly est. 7d ago
Service Writer
Skyworks LLC 3.8
Service advisor job in Pittsburgh, PA
Skyworks LLC is a family-owned and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences.
Our Pittsburgh branch needs a Service Writer to assist the parts department.
The ideal Service Writer is professional and detail-oriented. In this position the candidate will:
Opening and organizing work orders for customer equipment
Assisting the Service Manager with fleet organization in operating system
Organizing customer service requests
Previous service writing experience is preferred.
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
#INDCORP
$31k-43k yearly est. Auto-Apply 5d ago
Automotive Customer Service Advisor - 251
Tupeloms
Service advisor job in North Huntingdon, PA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer ServiceAdvisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer ServiceAdvisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any ot
How much does a service advisor earn in Pittsburgh, PA?
The average service advisor in Pittsburgh, PA earns between $27,000 and $90,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Pittsburgh, PA
$49,000
What are the biggest employers of Service Advisors in Pittsburgh, PA?
The biggest employers of Service Advisors in Pittsburgh, PA are: